Quiz 1

Front Office Services
QUIZ NO.1
NAME: ________________________________________ SCORE: __________

GRADE/SECTION: _____________________________ DATE: ____________
Test I. Multiple Choice. Encircle the letter of the correct answer.
1. Which of the following was defined as a system that enabled a hotel or group of hotels to manage front
office capabilities?
A. Booking System C. Auditing Reservation System
B. Hotel Reservation System D. None of these
2. Which of the following does not belong to the types of reservation system?
A. Central Reservation System C. Property Management System
B. Global Distribution System D. Internet Worldwide Web System
3. It is defined as a computer program that enables a hotel or group of hotels to manage front office
capabilities, such as booking reservations, guest check-in/checkout, room assignment, managing room
rates, and billing.
4. Which of the following is a PMS Software wherein there is a cloud-based software that provides multi-
property administration and has many integrated elements that perform certain tasks?
A. eZee Absolute C. Hotelogix
B. Protel PMS D. Vreasy
5. What do you call a type of reservation software that allows hotels to handle guest reservations and the
processes surrounding them in real time by updating and maintaining information about inventory and
pricing?
B. Global Distribution System D. Internet Distribution System
6. It is one of the types of CRS Application Software wherein there is an award-winning cloud-based
reservations solution that allows you to manage hotel prices and inventory with unprecedented flexibility,
scalability, security, and support.
A. Guest Centric CRS C. Vertical Booking
B. Pegasus CRS D. Busy Rooms
7. What do you call a worldwide conduit between travel bookers and suppliers, such as hotels and other
accommodation providers?
8. Which of the following is an advantage of using GDS in hotel reservation systems?
A. A GDS accepts reservations and delivers hotel inventory and pricing to travel agents and
websites who want it.
B. A GDS helps hotels make more money by putting the hotel's information, availability,
and rates in prominent locations where travel agents can easily locate them.
C. It enables hotels to maximize their reservations at any given moment while also reaching
out to powerful travel markets prepared to pay top dollar for the best room available.
D. All of the above
9. Which of the following is the types of GDS Application Software available for use in hotels?
A. Amadeus and Galileo C. Socrates and Galileo
B. Aristotle and Amadeus D. None of these
10. It is a group of online travel portals or agencies that specialize in Internet marketing of travel and related
services and have large member bases.
Test II. Directions: Arrange activities done by front desk during reservation stage. Write the numbers 1 to
6 (1 being the first step and 6 the last step) on the blanks provided before each item.
_____ Receive reservation request.
_____ File reservation according to property standards.
_____ Complete, explain and confirm reservation details of customer bookings.
_____ Record details of reservations.
_____ Determine request availability of room.
Test III. Directions: Write TRUE if the statement is correct and FALSE if it is incorrect.
________1. Accommodation is booking or reserving of a room by a guest.
________2. Reservation is one of the main functions of front office department.
________3. A hotel reservation system enables guests to schedule dates and length of stay, room
selection, extras, and payment all in one place.
________4. A hotel reservation system works by processing secure online reservations made through a
hotel's website.
________5. Sabre is a part of the Travel port GDS company and a provider of travel technology and
content.
Answer Key:
Test II
1
3
4
5
2
Test III
TRUE
TRUE
TRUE
TRUE
FALSE
Front Office Services
QUIZ NO.1
NAME: ________________________________________ SCORE: __________

GRADE/SECTION: _____________________________ DATE: ____________
Test I. Multiple Choice. Encircle the letter of the correct answer.
1. Which of the following was defined as a system that enabled a hotel or group of hotels to manage front
office capabilities?
A. Booking System C. Auditing Reservation System
B. Hotel Reservation System D. None of these
2. Which of the following does not belong to the types of reservation system?
3. It is defined as a computer program that enables a hotel or group of hotels to manage front office
capabilities, such as booking reservations, guest check-in/checkout, room assignment, managing room
rates, and billing.
4. Which of the following is a PMS Software wherein there is a cloud-based software that provides multi-
property administration and has many integrated elements that perform certain tasks?
A. eZee Absolute C. Hotelogix
B. Protel PMS D. Vreasy
5. What do you call a type of reservation software that allows hotels to handle guest reservations and the
processes surrounding them in real time by updating and maintaining information about inventory and
pricing?
6. It is one of the types of CRS Application Software wherein there is an award-winning cloud-based
reservations solution that allows you to manage hotel prices and inventory with unprecedented flexibility,
scalability, security, and support.
A. Guest Centric CRS C. Vertical Booking
B. Pegasus CRS D. Busy Rooms
7. What do you call a worldwide conduit between travel bookers and suppliers, such as hotels and other
accommodation providers?
8. Which of the following is an advantage of using GDS in hotel reservation systems?
A. A GDS accepts reservations and delivers hotel inventory and pricing to travel agents and
websites who want it.
B. A GDS helps hotels make more money by putting the hotel's information, availability,
and rates in prominent locations where travel agents can easily locate them.
C. It enables hotels to maximize their reservations at any given moment while also reaching
out to powerful travel markets prepared to pay top dollar for the best room available.
D. All of the above
9. Which of the following is the types of GDS Application Software available for use in hotels?
A. Amadeus and Galileo C. Socrates and Galileo
B. Aristotle and Amadeus D. None of these
10. It is a group of online travel portals or agencies that specialize in Internet marketing of travel and related
services and have large member bases.
Test II. Directions: Arrange activities done by front desk during reservation stage. Write the numbers 1 to
6 (1 being the first step and 6 the last step) on the blanks provided before each item.
_____ Receive reservation request.
_____ File reservation according to property standards.
_____ Complete, explain and confirm reservation details of customer bookings.
_____ Record details of reservations.
_____ Determine request availability of room.
Test III. Directions: Write TRUE if the statement is correct and FALSE if it is incorrect.
________1. Accommodation is booking or reserving of a room by a guest.
________2. Reservation is one of the main functions of front office department.
________3. A hotel reservation system enables guests to schedule dates and length of stay, room
selection, extras, and payment all in one place.
________4. A hotel reservation system works by processing secure online reservations made through a
hotel's website.
________5. Sabre is a part of the Travel port GDS company and a provider of travel technology and
content.

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Front Office Services

NAME: ______________________________ SCORE:

NAME: ______________________________ SCORE:

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