Service: Color Laser MFP

Color Laser MFP
ProXpress C406x series

SL-C4060FX / SL-C4062FX
(Ver 1.01)
SERVICE MANUAL
Color Laser MFP Contents
1. Precautions
2. Product specification and description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Refer to the service manual in the GSPN (see the rear cover) for more information.
Contents
Contents
1. Precautions ........................................................................................................................................1 − 1
1.1. Safety warning ..........................................................................................................................1 − 1
1.2. Caution for safety ......................................................................................................................1 − 2
1.2.1. Toxic material...............................................................................................................1 − 2
1.2.2. Electric shock and fire safety precautions ...........................................................................1 − 2
1.2.3. Handling precautions .....................................................................................................1 − 3
1.2.4. Assembly and Disassembly precautions .............................................................................1 − 3
1.2.5. Disregarding this warning may cause bodily injury ..............................................................1 − 4
1.3. ESD precautions ........................................................................................................................1 − 5
2. Product specification and description.......................................................................................................2 − 1
2.1. Product Specification..................................................................................................................2 − 1
2.1.1. Product Overview..........................................................................................................2 − 1
2.1.2. Specifications ...............................................................................................................2 − 2
2.1.2.1. General specification........................................................................................2 − 2
2.1.2.2. Print Specification ...........................................................................................2 − 4
2.1.2.3. Scan Specification ...........................................................................................2 − 5
2.1.2.4. Copy Specification ..........................................................................................2 − 6
2.1.2.5. Fax Specification.............................................................................................2 − 7
2.1.2.6. Paper Handling Specification.............................................................................2 − 8
2.1.2.7. Software and Solution ......................................................................................2 − 9
2.1.2.8. Supplies ...................................................................................................... 2 − 10
2.1.2.9. Maintenance Parts ......................................................................................... 2 − 11
2.1.2.10. Option......................................................................................................... 2 − 12
2.2. System Overview..................................................................................................................... 2 − 13
2.2.1. Front View ................................................................................................................. 2 − 13
2.2.2. Rear View .................................................................................................................. 2 − 15
2.2.3. Paper Path.................................................................................................................. 2 − 16
2.2.4. System Layout ............................................................................................................ 2 − 17
2.2.4.1. Feeding Section ............................................................................................ 2 − 18
2.2.4.2. Transfer Roller ............................................................................................. 2 − 19
2.2.4.3. Drive Unit ................................................................................................... 2 − 19
2.2.4.4. Fuser Unit.................................................................................................... 2 − 20
2.2.4.5. LSU (Laser Scanner Unit)............................................................................... 2 − 21
2.2.4.6. Toner Cartridge............................................................................................. 2 − 22
2.2.4.7. Scanner System ............................................................................................ 2 − 23
2.2.5. Hardware configuration ................................................................................................ 2 − 27
2.2.5.1. Main board .................................................................................................. 2 − 29
2.2.5.2. OPE............................................................................................................ 2 − 32
i Copyright© 1995-2017 SAMSUNG. All rights reserved.

Contents
2.2.5.3. SMPS board ................................................................................................. 2 − 34

2.2.5.4. HVPS board ................................................................................................. 2 − 36
2.2.5.5. Fax Board .................................................................................................... 2 − 37
2.2.5.6. OPE Joint Board ........................................................................................... 2 − 38
2.2.5.7. Electrical Parts Location ................................................................................. 2 − 39
2.2.6. Engine Firmware Control Algorithm ............................................................................... 2 − 42
2.2.6.1. Feeding ....................................................................................................... 2 − 42
2.2.6.2. Transfer....................................................................................................... 2 − 42
2.2.6.3. Fusing......................................................................................................... 2 − 43
2.2.6.4. LSU............................................................................................................ 2 − 43
2.2.7. Software Descriptions .................................................................................................. 2 − 44
2.2.7.1. Software system overview .............................................................................. 2 − 44
2.2.7.2. Architecture ................................................................................................. 2 − 44
2.2.7.3. Data and Control Flow ................................................................................... 2 − 45
3. Disassembly and Reassembly ................................................................................................................3 − 1
3.1. Precautions when replacing parts ..................................................................................................3 − 1
3.1.1. Precautions when assembling and disassembling .................................................................3 − 1
3.1.2. Precautions when handling PBA.......................................................................................3 − 1
3.1.3. Releasing Plastic Latches ................................................................................................3 − 2
3.2. Replacing the maintenance parts ...................................................................................................3 − 3
3.2.1. ITB Unit ......................................................................................................................3 − 3
3.2.2. Fuser Unit ....................................................................................................................3 − 7
3.2.3. Transfer(T2) Roller Assy ................................................................................................3 − 8
3.2.4. Pick up_Forward_Separation roller ...................................................................................3 − 9
3.3. Replacing the main SVC parts.................................................................................................... 3 − 10
3.3.1. Left and Right cover .................................................................................................... 3 − 10
3.3.2. HVPS board ............................................................................................................... 3 − 11
3.3.3. Outer Temperature Sensor ............................................................................................. 3 − 11
3.3.4. Main Board ................................................................................................................ 3 − 12
3.3.5. SMPS Fan.................................................................................................................. 3 − 12
3.3.6. SMPS board ............................................................................................................... 3 − 13
3.3.7. OPE Unit ................................................................................................................... 3 − 14
3.3.8. Scanner Unit (C4060)................................................................................................... 3 − 15
3.3.9. Scanner Unit (C4062)................................................................................................... 3 − 17
3.3.10. Middle Cover ............................................................................................................. 3 − 18
3.3.11. LSU.......................................................................................................................... 3 − 20
3.3.12. Fuser Fan................................................................................................................... 3 − 21
3.3.13. Exit Unit.................................................................................................................... 3 − 22
3.3.14. DRIVE-T1 ................................................................................................................. 3 − 23
3.3.15. Fuser Drive Unit ......................................................................................................... 3 − 24
Copyright© 1995-2017 SAMSUNG. All rights reserved. ii

Contents
3.3.16. PH (Paper Handling) Drive Unit..................................................................................... 3 − 25

3.3.17. Main Drive Unit.......................................................................................................... 3 − 26
3.3.18. MP Pick-Up Unit......................................................................................................... 3 − 27
3.3.19. Solenoid .................................................................................................................... 3 − 29
3.3.20. FRAME-SEPARATION UNIT....................................................................................... 3 − 30
3.3.21. Auto Closing Unit ....................................................................................................... 3 − 31
4. Troubleshooting ..................................................................................................................................4 − 1
4.1. Control panel ............................................................................................................................4 − 1
4.2. Understanding the status LED ......................................................................................................4 − 2
4.3. Updating Firmware ....................................................................................................................4 − 3
4.3.1. Update the firmware by using the USB port ........................................................................4 − 4
4.3.2. Updating from the Network ............................................................................................4 − 5
4.4. Clearing paper jams....................................................................................................................4 − 8
4.4.1. Clearing paper jams .......................................................................................................4 − 8
4.4.2. Clearing original document jams .................................................................................... 4 − 13
4.5. Useful management tools .......................................................................................................... 4 − 17
4.5.1. SyncThru™ Web Service .............................................................................................. 4 − 17
4.5.2. Samsung Easy Printer Manager ...................................................................................... 4 − 21
4.6. Service Mode (Tech Mode)........................................................................................................ 4 − 23
4.6.1. Entering the Service Mode ............................................................................................ 4 − 23
4.6.2. Service Mode Menu Table............................................................................................. 4 − 24
4.6.3. Information Tab .......................................................................................................... 4 − 29
4.6.4. Maintenance Counts Tab............................................................................................... 4 − 30
4.6.5. Diagnostics Tab........................................................................................................... 4 − 31
4.6.6. Service Functions Tab .................................................................................................. 4 − 45
4.7. Troubleshooting ...................................................................................................................... 4 − 50
4.7.1. Procedure of checking the symptoms............................................................................... 4 − 50
4.7.2. Error Code and Troubleshooting..................................................................................... 4 − 51
4.7.2.1. 11–2Txx (Paper Mismatch error)...................................................................... 4 − 59
4.7.2.2. 31–xxxx_41–xxxx_51–xxxx_61–xxxx (Scan to_Fax communication error).............. 4 − 60
4.7.2.3. Ax-xxxx (Motor_Fan_Sensor error) .................................................................. 4 − 80
4.7.2.4. Cx-xxxx (Supplies and Maintenance Parts error) ................................................. 4 − 86
4.7.2.5. H1-xxxx (Optional Cassette error) .................................................................... 4 − 98
4.7.2.6. Mx-xxxx (Jam_Paper handling error) .............................................................. 4 − 107
4.7.2.7. Sx-xxxx (System error) ................................................................................ 4 − 116
4.7.2.8. U1-xxxx (Fuser error) .................................................................................. 4 − 127
4.7.2.9. U2-xxxx (LSU error) ................................................................................... 4 − 129
4.7.2.10. U3-xxxx (ADF error) ................................................................................... 4 − 130
4.7.3. Image quality problems .............................................................................................. 4 − 131
4.7.4. DSDF skew adjustment for C4060FX............................................................................ 4 − 137
iii Copyright© 1995-2017 SAMSUNG. All rights reserved.

Contents
5. System Diagram..................................................................................................................................5 − 1
5.1. Block Diagram ..........................................................................................................................5 − 1
5.2. Connection Diagram 1 ................................................................................................................5 − 2
5.3. Connection Diagram 2 ................................................................................................................5 − 3
5.4. Harness Connection Table ...........................................................................................................5 − 4
6. Reference Information..........................................................................................................................6 − 1
6.1. Tool for Troubleshooting .............................................................................................................6 − 1
6.2. Glossary...................................................................................................................................6 − 2
6.3. Document Revision List..............................................................................................................6 − 8
Copyright© 1995-2017 SAMSUNG. All rights reserved. iv

1. Precautions
1. Precautions
In order to prevent accidents and damages to the equipment please read the precautions listed below carefully before
servicing the product and follow them closely.
1.1. Safety warning
1) Only to be serviced by a factory trained service technician.

High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained
service technician.
2) Use only Samsung replacement parts.

There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the
product as these could cause the product to malfunctions and create an electric shocks or fire hazards.
3) Laser Safety Statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class
I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC/EN
60825-1:2014. Class I laser products are not considered to be hazardous. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I level during normal operation, user maintenance
or prescribed service condition.
• Wavelength: 788 nm (-13/+12)
• Beam divergence
- Paraller: 8 degrees (-2/ +4)
- Perpendicular: 31 degrees (-6/ +4)
• Maximum power of energy output: 12 mW
WARNING
Never operate or service the printer with the protective cover removed from laser/scanner assembly. The reflected beam,
although invisible, can damage your eyes.
When using this product, these basic safety precautions should always be followed to reduce risk of fire, electric shock,
and injury to persons:
1-1 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1. Precautions
1.2. Caution for safety
1.2.1. Toxic material
This product contains toxic materials that could cause illness if ingested.
1) Please keep imaging unit and toner cartridge away from children. The toner powder contained in the imaging unit and
toner cartridge may be harmful, and if swallowed, you should contact a doctor.
1.2.2. Electric shock and fire safety precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1) Use only the correct voltage, failure to do so could damage the product and potentially cause a fire or electric shock.
2) Use only the power cable supplied with the product. Use of an incorrectly specified cable could cause the cable to
overheat and potentially cause a fire.
3) Do not overload the power socket, this could lead to overheating of the cables inside the wall and could lead to a fire.
4) Do not allow water or other liquids to spill into the product, this can cause electric shock. Do not allow paper clips, pins
or other foreign objects to fall into the product, these could cause a short circuit leading to an electric shock or fire hazard.
5) Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing
the product, remove the power plug from the wall socket.
6) Use caution when inserting or removing the power cord. When removing the power cord, grip it firmly and pull. The
power cord must be inserted completely, otherwise a poor contact could cause overheating leading to a fire.
7) Take care of the power cable. Do not allow it to become twisted, bent sharply around corners or power cable may be
damaged. Do not place objects on top of the power cable. If the power cable is damaged it could overheat and cause a
fire. Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or
repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing
cables causing fire and shock risks.
8) Ensure that the power sockets and plugs are not cracked or broken in any way. Any such defects should be repaired
immediately. Take care not to cut or damage the power cable or plugs when moving the machine.
9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the
power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still
connected to the wall socket in these weather conditions.
10) Avoid damp or dusty areas, install the product in a clean well ventilated location. Do not position the machine near a
humidifier or in front of an air conditioner. Moisture and dust built up inside the machine can lead to overheating and
cause a fire or cause parts to rust.
11) Do not position the product in direct sunlight. This will cause the temperature inside the product to rise possibly leading
to the product failing to work properly and in extreme conditions could lead to a fire.
12) Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make
contact with a high voltage conductor inside the machine and cause an electric shock.
13) When replacing the SMPS board, please wait 5 minutes after unplugging the power cord, then replace it. You
can get a shock by the electric discharge.
Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-2

1. Precautions
1.2.3. Handling precautions
The following instructions are for your own personal safety to avoid injury and so as not to damage the product.
1) Ensure the product is installed on a level surface, capable of supporting its weight. Failure to do so could cause
the product to tip or fall.
2) The product contains many rollers, gears and fans. Take great care to ensure that you do not catch your fingers, hair or
clothing in any of these rotating devices.
3) Do not place any small metal objects, containers of water, chemicals or other liquids close to the product which if spilled
could get into the machine and cause damage or a shock or fire hazard.
4) Do not install the machine in areas with high dust or moisture levels, beside on open window or close to a humidifier or
heater. Damage could be caused to the product in such areas.
5) Do not place candles, burning cigarettes, etc on the product, These could cause a fire.
6) Ensure that the machine is installed and used in proper area to meet the temperature and humidity specifications.
• If the machine is stored at below zero Celsius for a long time, do not use the machine instantly after movement. It
can malfunction. Take care of the machine storage. If the machine is stored at below zero Celsius for a long time,
keep the machine at room temperature and install it.
1.2.4. Assembly and Disassembly precautions
1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable
routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out
the following procedures before dismantling the product or replacing any parts.
2) Ensure that power is disconnected before servicing or replacing any electrical parts.
3) Disconnect interface cables and power cables.
4) Only use approved spare parts. Ensure that part number, product name, any voltage, current or temperature rating
are correct.
5) When removing or re-fitting any parts do not use excessive force, especially when fitting screws into plastic.
6) Take care not to drop any small parts into the machine.
7) Handling of the OPC Drum
• The OPC Drum can be irreparably damaged if it exposed to light. Take care not to expose the OPC Drum either
to direct sunlight or to fluorescent or incandescent room lighting. Exposure for as little as 5 minutes can damage
the surface of the photoconductive properties and will result in print quality degradation. Take extra care when
servicing the product. Remove the OPC Drum and store it in a black bag or other lightproof container. Take
care when working with the Covers (especially the top cover) open as light is admitted to the OPC area and can
damage the OPC Drum.
• Take care not to scratch the green surface of OPC Drum Unit. If the green surface of the Drum Cartridge is
scratched or touched the print quality will be compromised.

1. Precautions
1.2.5. Disregarding this warning may cause bodily injury
1) Be careful with the high temperature part.

The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser unit to
cool down before disassembly.
2) Do not put fingers or hair into the rotating parts.

When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.).
If do, you can get harm.
3) When you move the printer, use safe lifting and handling techniques.
This printer is heavy. Use the lifting handles located on each side of the machine. Back injury could be caused if
you do not lift carefully.
4) Ensure the printer is installed safely.

Ensure the printer is installed on a level surface, capable of supporting its weight. Failure to do so could cause the
printer to tip or fall possibly causing personal injury or damaging the printer.
5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable.

1. Precautions
1.3. ESD precautions
Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called
“Electrostatically Sensitive (ES) Devices” or ESDs. Examples of typical ESDs are: integrated circuits, some field effect
transistors, and semiconductor “chip” components. The techniques outlined below should be followed to help reduce the
incidence of component damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1) Immediately before handling a semiconductor component or semiconductor-equipped assembly, drain off any
electrostatic charge on your body by touching a known earth ground. Alternatively, employ a commercially available
wrist strap device, which should be removed for your personal safety reasons prior to applying power to the unit
under test.
2) After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as
aluminum or copper foil, or conductive foam, to prevent electrostatic charge buildup in the vicinity of the assembly.
3) Use only a grounded tip soldering iron to solder or desolder ESDs.
4) Use only an “anti-static” solder removal device. Some solder removal devices not classified as “anti-static” can
generate electrical charges sufficient to damage ESDs.
5) Do not use Freon-propelled chemicals. When sprayed, these can generate electrical charges sufficient to damage ESDs.
6) Do not remove a replacement ESD from its protective packaging until immediately before installing it. Most
replacement ESDs are packaged with all leads shorted together by conductive foam, aluminum foil, or a comparable
conductive material.
7) Immediately before removing the protective shorting material from the leads of a replacement ESD, touch the protective
material to the chassis or circuit assembly into which the device will be installed.
8) Maintain continuous electrical contact between the ESD and the assembly into which it will be installed, until
completely plugged or soldered into the circuit.
9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together
of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD.

2.1. Product Specification
2.1.1. Product Overview
1) Print Speed
• Mono : Up to 40 ppm in A4 (Up to 42 ppm in Letter)
• Color : Up to 40 ppm in A4 (Up to 42 ppm in Letter)
2) Processor
• 1.5 GHz (Quad Core)
3) Printer Languages
• SPL / PCL5ce / PCL6 / PostScript3
4) Memory
• Standard : 3 GB
• Max : 5 GB
5) Operational Panel
• 7” Color Touch Screen Panel
6) Interface
[ SL-C4060FX ] • Standard : USB Device, USB Host x 2, Ethernet 10/100/1000
Base TX
7) Supplies
• Toner (Black)
• Approx. 15,000 pages
* Declared Yield Value in accordance with ISO/IEC 19798
* Ships with initial toner cartridges yield 4,000 pages
• Toner (Color)
• Yellow Toner : Approx. 10,000 pages
• Magenta Toner : Approx. 10,000 pages
• Cyan Toner : Approx. 10,000 pages
* Declared Yield Value in accordance with ISO/IEC 19798
* Ships with initial toner cartridges yield 2,500 pages
8) Automatic Document Feeder Type

[ SL-C4062FX ] • C4060FX : DSDF (A4)
• C4062FX : DSDF (Legal)

2.1.2. Specifications
Product Specifications are subject to change without notice.
NOTE
The specification in this manual is the reference information for service engineer. Do not use this specification for sales.
2.1.2.1. General specification
Item Specification
Standard Functions Print, Copy, Scan, Fax
Processor 1.5 GHz (Quad Core)
Operational Panel 7” Touch Screen Panel
Memory (Standard) 3 GB
Memory (Maximum) 5 GB
Hard Disk Drive N/A
Interface (Standard) USB Device, USB Host x 2, Ethernet 10/100/1000 Base TX
Interface (Optional) • Wireless LAN / NFC
• IEEE 802.11b/g/n + NFC Active Type
• IEEE 802.11b/g/n/ac + BLE + NFC Active Type
Warm-up Time (From Sleep) 6 sec
Warm-up Time (From Power Off) 30 sec
Power Requirements AC 220 - 240 V, 50 / 60 Hz
AC 110 - 127 V, 50 / 60 Hz (Not dual voltage, power supply varies by country)
Power Consumption • 21 W (Ready)
• 650 W (Normal Operation)
• 1100 W (Max/Peak)
• 1.4 W (Sleep)
• 1.87 kWh (TEC)
Noise Level • Less than 53 dBA (Printing)
• Less than 56 dBA (Copying)
• Less than 37 dBA (Ready)
Dimension (W x D x H) • C4060FX : 420 x 453 x 529 mm
• C4062FX : 530 x 453 x 581 mm
Weight (SET Only / SET with Supplies) • C4060FX
• Set Only : 25.6 Kg
• Set with Supplies : 28.5 Kg
• C4062FX
• Set Only : 27.4 Kg
• Set with Supplies : 30.3 Kg
Max. Monthly Duty Cycle 80,000 pages
Recommended Monthly Print Volume 2,000~15,000 pages
Security SSL/TLS, IPv6, IPSec, SNMPv3, IEEE 802.1x, Kerberos, SMB, LDAP,
Protocol&Port Management, IP/MAC Filtering, Audit Log, Access Control

Item Specification
Client OS Support • Windows : XP (32/64 bit), 2003 Server (32/64 bit), Vista (32/64 bit),
2008 Server (32/64 bit), Windows 7 (32/64 bit), 2008 Server R2 (64 bit),
Windows 8 (32/64 bit), Windows 8.1 (32/64 bit), Windows Server 2012 (64
bit), Windows Server 2012 R2 (64 bit), Windows 10 (32/64 bit)
• Linux : RedHat Enterprise Linux 5, 6, Fedora 12, 13, 14, 15, 16, 17, 18, 19,
20, OpenSuSE 11.2, 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, Ubuntu 10.04, 11.04,
11.10, 12.04, 12.10, 13.04, 13.10, 14.04, SuSE Linux Enterprise Desktop
10, 11, Debian 6, 7, Mint 13, 14, 15, 16
• Unix : Sun Solaris 9, 10, 11 (x86, SPARC), HP-UX 11.0, 11i v1, 11i v2, 11i
v3 (PA-RISC, Itanium), IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (PowerPC)
• Mac : OS 10.6 - 10.11
Network Protocols TCP/IPv4, IPv6, DHCP, BOOTP, AutoIP, DNS, DDNS, WINS, Standard TCP/IP,
LPR/LPD, IPP, ThinPrint, Google Cloud Print, AirPrint, WSD print, FTP print,
HTTP, SNMP (v1/2c/3), Telnet, SLP, Bonjour, UPnP (SSDP), WSD Discovery,
SMTP, FTP, LDAP, SMB, Kerberos

2.1.2.2. Print Specification
Item Specification
Print Speed • Simplex (Mono / Color)
• Up to 40 / 40 ppm in A4 (Up to 42 / 42 ppm in Letter)
• Duplex (Mono / Color) (Simplex to Duplex)
• Up to 28 / 28 ipm in A4 (Up to 28 / 28 ipm in Letter)
First Print Out Time • From Ready (Mono / Color)
• As fast as 8 / 8 sec
• From Sleep (Mono / Color)
• As fast as 14 / 14 sec
Resolution • Optical : 600 x 600 dpi
• Enhanced : Up to 9600 x 600 dpi effective output (600x600x4 bit)
Print Languages PCL5 / PCL6 / PS3 / PDF V1.7
Duplex Print Built-in
Direct Print Support JPEG, PDF, PRN, TIFF, XPS
Print Features Secure Print, Stored Print, Booklet Print, N-up, Cover Page Print, Barcode Print,
Eco Print, Skip Blank pages, Poster Print, Watermark, Tray Priority Settings, Auto
Tray Switching, Tray Protection, Direct Print from USB, Secure PDF Print

2.1.2.3. Scan Specification
Item Specification
Scan Speed (Mono) Simplex 40 ipm (300 dpi), Duplex 60 ipm (300 dpi)
Scan Speed (Color) Simplex 40 ipm (300 dpi), Duplex 60 ipm (300 dpi)
Compatibility • Windows : TWAIN, WIA
• Mac : TWAIN, ICDM
• Linux : SANE
Method Color CIS
File Format TIFF-S/TIFF-M/JPEG/S-PDF/M-PDF/S-XPS/M-XPS
Resolution (Optical) • ADF : Up to 600 x 600 dpi
• Platen : Up to 600 x 600 dpi
Resolution (Enhanced) • ADF : Up to 4,800 x 4,800 dpi
• Platen : Up to 4,800 x 4,800 dpi
Scan Destinations USB/Email/SMB/FTP/PC/HDD/I-FAX
Communication Protocol SMTP, SMB, FTP, WSD
Scan Size • ADF
• C4060FX : Max. 216 x 356 mm
• C4062FX : Max. 216 x 356 mm
• Platen
• C4060FX : Max. 216 x 297 mm
• C4062FX : Max. 216 x 356 mm

2.1.2.4. Copy Specification
Item Specification
Copy Speed • SDMC (Single Document Multiple Copy) (Mono / Color)
• Up to 40 / 40 cpm in A4 (Up to 42 / 42 cpm in Letter)
• MDMC (Multiple Document Multiple Copy)
• Up to 40 / 40 cpm in A4 (Up to 42 / 42 cpm in Letter)
First Copy Out Time • From Ready (Mono / Color)
• Less than 9 / 9 sec @ Platen
• From Sleep (Mono / Color)
• Less than 30 / 30 sec @ Platen
Resolution • ADF(DSDF)
• 300 x 600 dpi (Optical Up to 300 x 600 dpi depending on Original Type)
Printing: Up to 9600x600 dpi Effective Output (600x600x4 bit)
• Platen
• 600 x 600 dpi (Optical Up to 600 x 600 dpi depending on Original Type)
Printing: Up to 9600x600 dpi Effective Output (600x600x4 bit)
Reduce, Enlarge Range 25 - 400%
Darkness Control 11 Levels
Contrast Control 11 Levels
Multi Copy 9,999 pages
Duplex Copy Built-in
Copy Features ID Copy, N-Up, Auto Fit, Book Copy, Booklet, Poster Copy, Image Repeat, Overlay,
Image Shift, Covers, Color Shift, Negative Image, Saturation, Under Color Removal,
Fine Density, Watermark, Stamp, Edge Erase, Background Density, Background
Image, Background Adjustment, Mirror Image, Copy to Edge, Program

2.1.2.5. Fax Specification
Item Specification
Compatibility ITU-T G3, Super G3
Communication System PSTN / PABN
Modem Speed 33.6 kbps
TX Speed 3 Sec (Mono / Standard / ECM-MMR / MemoryTx / ITU-T G3 No.1 Chart)
Scan Speed 40 ipm/ 60 ipm
Resolution (Mono) • Std : 203 x 98 dpi
• Fine : 203 x 196 dpi
• S.Fine : 300 x 300 dpi
• U.Fine : 600 x 600 dpi
Compression Method MH, MR, MMR, JBIG
Auto Dial Yes
Fax Feature Speed Dial, Group Dial, ECM, Caller ID, Auto Redial, On Hook Dial, Delay Send,
Multi Send, Job Build, Secure Reception, Forwarding to Fax/Email/SMB/FTP, etc.

2.1.2.6. Paper Handling Specification
Item Specification
Input Capacity (Cassette) 550 sheets
Input Capacity (Multipurpose Tray) 50 sheets
2,250 sheets
Input Capacity (Maximum)
(Standard 600 sheets + Optional 550 sheet Second Cassette Feeder x 3)
• Cassette 1 : Plain, Thin, Thick, Heavy weight, Extra Heavy weight, Cotton,
Colored, Pre-Printed, Recycled, Bond, Archive, Letterhead, Hole Punched,
Media Type (Cassette) Cardstock, Glossy Photo, Envelope, Label, Thick Envelope
• Cassette 2 – 4 : Plain, Thin, Recycled, Bond, Archive, Letterhead, Hole
Punched, Cardstock, Thick, Heavy weight, Cotton, Colored, Pre-printed
Media Type (Multipurpose Tray) Plain, Thin, Thick, Cotton, Colored, Pre-Printed, Recycled, Bond, Archive,
Letterhead, Hole Punched, Cardstock, Glossy Photo, Envelope, Label, Heavy
weight, Extra Heavy weight, Thick Envelope
Media Size (Cassette) • Cassette 1 : A4, A5, A6, B5(JIS), B5(ISO), Legal, Letter, Executive,
Statement, Oficio, Folio, Envelope Monarch, Envelope DL, Envelope C5,
Envelope C6, Envelope No. 10, Envelope No. 9, Postcard 4x6, Custom (98
x 127 mm - 216 x 356 mm (3.86" x 5" - 8.5" x 14"))
• Cassette 2 – 4 : A4, A5, B5(JIS), B5(ISO), Legal, Letter, Executive,
Statement, Oficio, Folio, Custom (98 x 210 mm - 216 x 356 mm (3.86"
x 8.3" – 8.5" x 14"))
Media Size (Multipurpose Tray) A4, A5, A6, B5(JIS), B5(ISO), Legal, Letter, Executive, Statement, Oficio, Folio,
Envelope Monarch, Envelope DL, Envelope C5, Envelope C6, Envelope No. 10,
Envelope No. 9, Postcard 4x6, Index Card 4x6, Custom (76 x 127 mm - 216 x
356 mm (3" x 5" - 8.5" x 14"))
Media Weights (Cassette) • Cassette 1 : 60 – 220 g/m²
• Cassette 2 – 4 : 60 – 176 g/m²
Media Weights (Multipurpose Tray) 60 – 220 g/m²
Output Capacity 250 sheets
Input Capacity (DSDF) 50 sheets
Media Size (DSDF) • Width: 105 – 216 mm (4.1" – 8.5")
• Length: 148 – 356 mm (5.8" – 14")
Media Weights (DSDF) • C4060 : 60 – 90 g/m²
• C4062 : 60 – 120 g/m²
Printing size • Max. Size : 216 x 356 mm (8.5" x 14")
• Min. Size : 76 x 127mm (3" x 5")
Duplex Printing • Media sizes : A4 / Letter / Legal / Oficio / Folio / Custom [210 x 279 mm
("8.27 x 11") - 216 x 356 mm (8.5" x 14")]
• Media types : Plain Paper / Thin Paper / Thick Paper / Recycled / Bond
• Media weight : 60 – 120 g/m²

2.1.2.7. Software and Solution
Item Specification
Anyweb Print Yes
Easy Printer Manager Windows / Mac
Easy Color Manager N/A
Easy Document Creator Windows
Net PC Fax Windows / Mac
Application
Direct Printing Utility Windows
Easy Deployment Manager Windows
Easy Eco Driver Windows
Universal Printer Driver Windows
Universal Scan Driver Windows / Mac
Apple AirPrint, Mopria-certified, Google Cloud Print,
Mobile Printing Samsung Cloud Print, PrinterOn Cloud Print, Samsung Mobile
Print, Samsung Print Plugin
Device Management Fleet Admin Pro
Billing & Supply CounThru Enterprise / CounThru Pro
Management
Solution Output Management(security) SmarThruWorkFlow 3.0
Document Management and SecuThru Lite 2.0
Distribution
Mobility SCP 1.0
SSL/TLS, IPv6, IPSec, SNMPv3, IEEE 802.1x, Kerberos,
SMB, LDAP, Protocol&Port Management, IP/MAC Filtering,
Security
HDD Overwrite, HDD Encryption, Common Criteria
Certification (ISO 15408), Audit Log, Access Control

2.1.2.8. Supplies
Item Model Name Average yield Remark

Black - Approx. 4,000 pages
Toner Cartridge Cyan
(Initial) Magenta - Approx. 2,500 pages
Yellow
Black CLT-K603L Approx. 15,000 pages
Cyan CLT-C603L Approx. 10,000 pages
Magenta CLT-M603L Approx. 10,000 pages
Yellow CLT-Y603L Approx. 10,000 pages
Black CLT-K604L Approx. 15,000 pages
Toner Cartridge NOTE
Cyan CLT-C604L Approx. 10,000 pages
Magenta CLT-M604L Approx. 10,000 pages The toner cartridge
is available only for
C4062 series bought in
Yellow CLT-Y604L Approx. 10,000 pages the United States and
Canada.
• Approx. 20,000 pages (Mono

printing)
Waste Toner Container CLT-W506
• Approx. 5,000 pages (Color
printing)
NOTE
Declared yield value in accordance with ISO/IEC 19798. The number of pages may be affected by operating environment,
printing interval, graphics, media type and size.
Depending on the options, percentage of image area and job mode used, the toner cartridge’s lifespan may differ.
CAUTION
When purchasing new toner cartridges or other supplies, these must be purchased in the same country as the machine
you are using. Otherwise, new toner cartridges or other supplies will be incompatible with your machine due to different
configurations of toner cartridges and other supplies according to the specific country conditions.

2.1.2.9. Maintenance Parts
Item Part Code Life Remark

Transfer(T2) Roller Assy JC95-02044A Approx. 100,000 pages
Fuser Unit 220V JC91-01242A
Approx. 100,000 pages
110V JC91-01227A
ITB Unit JC93-01348A Approx. 100,000 pages
Pick-Up/Foward Roller for Tray1 JC66-02939B Approx. 300,000 pages
Separation Roller for Tray1 JC66-02939B Approx. 100,000 pages
Pick-Up/Foward Roller for Tray2,3,4 JC97-04099A Approx. 200,000 pages For Optional Tray
Separation Roller for Tray2,3,4 JC97-04099A Approx. 100,000 pages For Optional Tray
DSDF Pick-Up/Foward Roller
JC82-00378A Approx. 100,000 pages For C4062FX
(A/S ASSY-PICK UP HOUSING)
DSDF separation roller
JC82-00380A Approx. 100,000 pages For C4062FX
(A/S ASSY-SEPARATE ROLLER)
NOTE
DSDF for C4060FX has not the maintenance part. Because the DSDF rollers yield of the C4060FX is same with engine.

2.1.2.10. Option
Item Model Name Remark

Second Cassette Feeder (SCF) SL-SCF3001/SEE 550 sheets @ 75 g/m²
Stand SL-DSK003S/SEE
Wireless LAN/NFC Kit SL-NWE001X/SEE
Wireless LAN/NFC/BLE Kit SL-NWE002X/SEE
Memory Upgrade Kit SL-MEM0020/SEE

2.2. System Overview
This chapter describes the functions and operating principal of the main component.
2.2.1. Front View
1 Dual Scan Document Feeder (DSDF) cover

2 Dual Scan Document Feeder (DSDF) width guide
3 Dual Scan Document Feeder (DSDF) stacker
4 Dual Scan Document Feeder (DSDF) output tray
5 Control panel
6 USB memory port
7 Control board cover
8 Front cover
9 Optional tray *
10 Stand **
11 Tray 1

12 Multi-purpose tray
13 Push-release of multi-purpose tray
14 Front cover release button
15 Output tray
16 Multi-purpose support tray
17 Paper width guides on a multipurpose tray
18 Intermediate Transfer Belt (ITB)
19 Toner cartridges drawer handle
20 Toner cartridges
21 Output support tray
22 Control panel unlock button ***
23 Scanner glass
24 White-Bar and D-CIS
* Install the optional tray if it is necessary.
** Optional device.
*** Press the unlock button to adjust the angle of the control panel. This feature is not support on the C4062 series.

2.2.2. Rear View
1 Rear cover handle

2 Rear cover
3 Waster toner container
4 Power receptacle
5 USB memory port
6 USB port
7 Network port
8 Telephone line socket (LINE)
9 Extension telephone socket (EXT.)

2.2.3. Paper Path
The following diagram displays the path that the paper follows during the printing process.

2.2.4. System Layout
This model consists of the scanner parts, engine parts, hardware parts, firmware. The scanner parts consists of DSDF and
platen unit. The engine parts consists of the mechanical parts comprising Frame, Toner Cartridge, Drive Unit, Transfer roller,
Pick up unit, Fuser unit, Cassette. The hardware parts consists of the main board, SMPS, HVPS board, OPE, PC interface.
1 Exit Unit 7 Toner Cartridge

2 Fuser Unit 8 ITB Unit
3 T2 (Second transfer) roller 9 MP Unit
4 Registration(Regi.) roller 10 Cassette
5 Pickup/Forward/Separation roller 11 CIS
6 LSU

2.2.4.1. Feeding Section
It is consists of a basic cassette, pickup/forward/separation [DFP] Double Feed Prevention Roller and parts related to
paper feeding.
1) Cassette (Tray1)
This model has a tray that slides into the device. It has a paper empty sensing function, a paper storage function, and
paper orientation function.
2) Pickup/Forward/Separation roller
They have functions such as a paper pickup function, driving control function, paper feeding function, and removing
electronic static function.
3) MP (Multi-Purpose) Tray
The MP (multi-purpose) tray can hold special sizes and types of print material, such as postcards, labels, and envelopes. It is
useful for single page printing on letterhead or colored paper.

2.2.4.2. Transfer Roller
The transfer roller unit is attached to the rear cover. The transfer roller helps to carry the toner off the ITB to the paper.
2.2.4.3. Drive Unit
This machine has various drive units. Each drive unit controls the operation for fuser, toner cartridge, pick up, regi roller by
using motor and gear train.

2.2.4.4. Fuser Unit
The fusing belt gets heat from the ceramic heater which in turn fuses the toner to the paper. The thin fusing belt helps reduce
warming up for modes such as (e.g. thick paper) by changing the speed of the fuser.
1) Thermostat
The fuser unit uses a thermostat which cuts off the main power in order to prevent an overheat condition.
• Thermostat Type : Contact type Thermostat
• Control Temperature : 250°C ± 7°C
2) Thermistor
It is a temperature detecting sensor.
• Temperature Resistance : 7 kΩ(180°C)
3) Fusing Belt
The fusing belt gets heat from the ceramic heater which in turn fuses the toner to the paper. The thin fusing belt helps
reduce warming up and mode (e.g. thick paper) changing time.
4) Pressure roller
The pressure roller is a rubber roller which ensures proper nip width between the pressure roller and fusing belt. It is
driven by the driving system and drives the fusing belt.
5) Ceramic Heater
• Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 %
• Capacity : 1100 Watt ± 55 W

2.2.4.5. LSU (Laser Scanner Unit)
The LSU (Laser Scanner Unit) is a sealed factory assembly in which the video data received to the controller is used to form
an electrostatic latent image on the OPC drum. It is accomplished by use of a polygon mirror and laser beam. The OPC
drum is turned with the paper feeding speed. The HSYNC signal is created when the laser beam from LSU reaches the end
of the polygon mirror and the signal is sent to the controller. The controller detects the HSYNC signal to adjust the vertical
line of the image on paper. In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust
the left margin on paper. The one side of the polygon mirror is one line for scanning.

2.2.4.6. Toner Cartridge
By using the electronic photo process, it creates a visual image. In the toner cartridge, the OPC unit and the developing
unit are in a body. The OPC unit has OPC drum and charging roller, and the developing unit has toner, supply roller,
developing roller, and blade.
• Developing Method : Non magnetic single component contacting method

• Toner : Non magnetic single component polymerized type toner
• The life span of toner (ISO 19798 pattern / A4 standard)
- Initial : Approx. 4,000 (K)/ 2,500(CMY) pages
- Sales: Approx. 15,000 (K)/ 10,000(CMY) pages
• OPC Cleaning : Collect the toner by using cleaning blade
• Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade
• Classifying device for toner cartridge: ID is classified by CRUM

2.2.4.7. Scanner System
The paper surface is exposed by the platen CIS or ADF CIS and the reflected light is passed to the CIS sensor. The function
of the CIS sensor is to change from the optical image data to the electrical (analog) signal. The analog signal is converted
to the digital signal, and then the image process executes to make an image.
This machine uses the digitalized CIS for scan processing. This machine supports the dual scanning by using a platen
CIS and a document feeder CIS.
Scanner System Components

The following shows the construction and purpose of the scanning system :
1) Guide Document
The guide document aligns the original when scanning or copying from DSDF unit.
This supports LGL, LTR, A4, A5, A6 size papers.

2) Pickup Module
The pickup module feeds the originals from the ADF Paper Feed Tray to the DSDF paper path; and a Separation Roller
separates the underlining sheets of originals prevent multisheet feeding. When the unit’s lifespan has expired, the
module must be replaced as a complete assembly. The lifespan is 100,000 original feeds.
3) Separation(Reverse) roller
This machine uses the reverse roller system for the paper separation of the document feeder. The features of this system
are the high yield, high reliability, lower noise in comparison to the pad system.

4) CIS (Contact Image Sensor)

CIS is a device to read the document on the scan glass. It consists of the R/G/B light source, subminiature Lens Array,
and sensor. The light from the light source is illuminated on the document through the scan glass. This reflected light is
sent to the Lens Array, the CIS sensor detects this and it is converted to color or mono electrical signal. The converted
signal is used to scan image or print through image process.

5) Scan Drive Unit

The scan drive unit consists of a step motor, retardation gear, and gear-belt. The CIS unit is moved by the gear-belt.
The document image is scanned by the CIS movement.

2.2.5. Hardware configuration
SL-C406x series Electrical Circuit System consists of the following:
• Main board (System board)

• OPE board
• SMPS board
• HVPS board
Diagram of the SL-C406x series Electrical Circuit
TO N ER
FU S E R CRU M
GUI SC A N N ER
H V PS HV D E V E U N IT W TB
TSP D SD F
LC D
P LA T E N
IT B D E V E IF C R U M IF T FT 7"
M SO K
M A IN C O N T R O LLE R
SM PS
T Y P E 4H D IM M
D R IV E FE E D A N A LO G LS U H DD
IN T E R FA C E FA X
U N IT U N IT SEN SO R U N IT 320G B
FU S E R
STEP
IT B _T 1
P O LY G O N U S B 2.0
O PC 1 st C A S S E T T E IN N E R T E M P
B LD C M O TO R D E V IC E
B lack
FE E D
O U TER U S B 2.0
O PC SC F LD
S O LE N O ID T E M P /H U M I H O S T x2
C olor C S T _P LA T E
C S T _LIFT D E V E LO P E R
N ETW O R K
A C R /C T D SY STEM
D R IV E C LU T C H G IG A B IT
FU S E R
D S D F_P IC K U P
W ireless C R U N IT
T H E R M IS T O R VAP
D S D F_FE E D K it
LS U _T E M P VAP
P IC K U P
SC A N
W TB PB A TY PE
R EG I
A SSY C O M P.
MP
S IN G LE C O M P .
D U P LE X
D E V E _N IP
SL-C406x series has a system board of integrated engine controller and video controller.
The engine controller controls all modules required to print, that is, LSU, HVPS/SMPS, Fuser, Motor etc. It communicates
with the video control block inside CPU for printing. And it has the interface for all video sync signals to print out the
video data.
The video controller receives print data from the host through network or USB Port. It takes this information and generates
printable video bitmap data.
The main board is adopted 1.5GHz Quad Core CPU that is integrated with engine and video controller. It has 3GB (Max.
5GB) DDR3 memory.

Circuit board locations

The following diagrams show the locations of the printer circuit boards:

2.2.5.1. Main board
The main processor in main board is adopted 1.5GHz Quad Core CPU that is integrated with engine and video controller. It
has 3GB (Max. 5GB) DDR3 memory.
Boot adopted the 4GB eMMC and 320GB SATA HDD is used for data storage and supporting 7 inch OPE.
USB is the embedded type and wired network supports Gigabit Ethernet. And wireless network is optional.
[Main board diagram]

SC A N N ER
UI
C h3
D SD F
R TC (LEG AL / A4)
C h2
TO N ER C R U M P LA T E N C h4
C h1 M O D EM
M SO K
C h0 C h3
ED IH O ST SC F
U SB
(R E A R )
C h2
D EB U G EN G
W LA N C Y 7C 65632 S C A N IF S C A N IF
& A ctive U SB I2C
(U S B 2.0) CH 0 CH 1
N FC H O ST C h1
(S ID E ) 3Port H U B D E B U G _S C B
D IR E C T
U SB C h0
U ART D E B U G _M C B
(FR O N T ) R EA R
U SB
U SB
D E V IC E
D EVIC E
D D R 3 2G B D IM M 2G DDRC S N 75LV D S 83
4G b, 512M B x4 (O P T IO N ) 800M hz LC D D ATA 7" O P E
LC D SERIALIZER
2G b, 256M B x4 4G b, 512M B x4 64bit
UI SPI R TC R TC
A N A LO G M U X
LSU _TEM P / TH V1_YM C _READ
TH V1_READ / TH V2_READ
M A G IC A T S A M D 2E 15 INNER_TEM P / O U T_TEM P
ENG INE
A 3000 IO EXTERNAL AD C 12B O U T_H U M I/ W ASTE_RX
C TD P / C TD S / AC R_LEFT /
AC R_RIG H T / FU SER_TH ERM /
LEFT_C TD _C AL / RIG H T_C TD _C AL
M AC0
R T L8211E
STEP M O T A 4984S E T T R G igabit phy
FU SER / ITB_T1/ FEED / C ST_LIFT X7
D SD F_PIC KU P / D SD F_FEED / SC AN_M O T
SA TA
SEN SO R FA N SA TA D ATA
2.5’320G B
M P_EM PTY / T1_RELEASE_H O M E H VPS / FU SER / SM PS
M P_FEED / P_REG I/ W ASTE_D ET RESERVE CTRL.
O U TBIN_FU LL / FU SER_RELEASE / EXIT G P IO
P_EM PTY / O PC _H O M E1 / O PC _H O M E2 PW M
FU SER_M O T / D EVE_NIP_H O M E 2B E A M LS U
C ST_LEVEL / PAPER_SIZE / C ST_O PEN B LD C LS U C CTRL. YM CK
SC AN_H O M E / D SD F_P_D ETEC T O PC (K) / O PC (C ) LD 1,2,3,4
D SD F_P_PO SITIO N / D SD F_P_G AP D RIVE LSU _M O T1
D SD F_C O VER_O PEN / D SD F_C AM _STO PPER
VD O 1B_YM C K
D SD F_SH U TTER / D SD F_FEED _O U T / D U PLEX H PV C VD O 2B_YM C K
VD O D ATA
S O LE N O ID /C LT H V PS
C LT : PIC KU P / REG I/ M P / AD F / D U PLEX PW M _C H ARG ER_YM C K
SO L : C ST_PLATE / FU SER / D EVE_NIP PW M _D EVE_D C _YM C K
PW M _TH V2_C V MMC eM M C (4G B )
D ATA
PW M _TH V2_C C /S D IO B oot D evice
PW M _TH V1
FU S E R PW M _TH V1_YM C
1100W C eram ic H eater (IF3) H VPS_C V_SEL
nTH V_EN

[Main board image]
• Connection
1 Network connector 18 LSU connector
2 USB Device connector 19 HVPS1 connector
3 EDI Host connector 20 HVPS2 connector
4 Feed / ITB Release Step Motor connector 21 OPE connector
5 Duplex Sensor connector 22 WLAN option connector
6 Duplex Clutch connector 23 HDD SATA Signal connector
7 Cassette Lift Step Motor connector 24 HDD SATA Power connector
8 Regi Clutch connector 25 Direct USB connector
9 SCF connector 26 Fuser FAN connector
Pick up clutch / Paper Empty Sensor 27 Fuser Step Motor / Inner Temp connector
10
connector
28 Platen DCIS connector
11 Cassette Open Sensor connector
29 Fax connector
12 CPU FAN connector
30 ADF A4 DCIS connector (A4 Only)
ACR , CTD Sensor / MP Clutch / SMPS
13 31 ADF Legal DCIS connector (Legal only)
FAN
32 Out bin full sensor connector
14 SMPS Signal connector
33 Scan step motor connector
15 SMPS Power connector
34 DSDF engine I/F connector
16 Deve BLDC Motor connector
35 MSOK connector
17 Drive BLDC Motor connector
36 DIMM Memory connector (optional)
• Information
- Part Code :
▪ SL-C4060FX/SEE : JC92–02795D
▪ SL-C4062FX/XAA : JC92–02795E
- Part Name : PBA-MAIN

2.2.5.2. OPE
The OPE Unit is an IR TSP type consisting of infrared red LED, light guide, and 7 inch LCD touch panel.
The IR type is used to interface with users through the touch screen.
[OPE controller diagram]

[OPE MAIN PBA]
• Information
- Part Code : JC92-02955A
- Part Name : PBA-OPE
• Connection
No Function Connection
1 7” LCD Interface Connect to 7” LCD
2 Main Interface Connect to Main PBA (Thru OPE Sub PBA)

2.2.5.3. SMPS board
The SMPS (Switching Mode Power Supply) Board supplies electric power to the Main Board and other boards through a
Main Controller. The SMPS board converts AC voltage 110V/220V to DC voltage +5V, +24V and transfers AC power
to the fuser unit. It has safety protection modes for over current and overload.
• Specification
- General Input/Output Voltage
1) Input
▪ AC 110V (90V ~ 135V)
▪ AC 220V (187V ~ 275V) / 10A
2) Output
▪ DC +5V / 5.0A
▪ DC +24V / 8.4A
3) Output Power
▪ DC +5V : 25W
▪ DC +24V : 201.6W
▪ FDB : 1100W Ceramic heater
• Information
110V 220V
Part Code JC44-00247A JC44-00248A
PBA Name SMPS-V1 SMPS-V2
• Connection
1 INPUT_AC
2 OUTPUT_AC(to Fuser)
3 OUTPUT_DC(to Main PBA)
4 Control Signal (from Main PBA)

• Input / Output connector

- AC Input Connector( CON1 )
PIN ASSIGN PIN NO Description
1 AC_L AC Input
2 AC_N
- AC Input Connector( CON2)

PIN ASSIGN PIN NO Description
1 AC_L AC Output for Heater Controller
2 AC_N
- DC Output Connector (CON3)

PIN ASSIGN PIN Name Description
1 +5V1 +5.1V Power
2 GND Power Ground
3 +24V1 +24V Power
4 +GND Power Ground
5 +24V2 +24V Power
6 GND Power Ground
7 +24V3 +24V Power
- Signal Connector2 (CON4)

PIN ASSIGN PIN Name Description
1 GND Ground
2 24V_ON/OFF 24V ON/OFF
3 Relay on Fuser Relay
4 24VS Photo Triac Bias
5 Fuser on Fuser on

2.2.5.4. HVPS board
The High Voltage Power Supply (HVPS) board generates high-voltage channels which includes MHV, DEV, Blade,
SUP, THV1, and THV2.
• Connection
1 MHV/DEV/BLD/SUP Y 9 Paper exit, Outbin full 17 WTB interface
2 MHV/DEV/BLD/SUP M 10 Fuser Release 18 HVPS2 – HVPS1
3 MHV/DEV/BLD/SUP C 11 HVPS1 – HVPS2 19 Front cover open Switch
4 MHV/DEV/BLD/SUP K 12 Fan 20 Rear cover open Switch
5 THV1 YMCK 13 Ambient, Humidity 21 Fan
6 THV2 14 Crum C,K
7 Main-HVPS I/F #2 15 Crum Y,M
8 Main-HVPS I/F #1 16 Paper Regi
• Information
- Part Code : JC44-00244A / JC44-00243A
- PBA Name : HVPS

2.2.5.5. Fax Board
Fax controller (FCON) controls the fax sending and receiving.
• Information
- Part Code : JC92–02552C
- PBA Name : PBA LIU
• Connection
1 Interface Connector to Main Board
2 Interface Connector to Speaker

2.2.5.6. OPE Joint Board
The OPE Joint Board is the relay board between OPE and Main board.
• Information
- Part Code : JC92-02954A
- PBA Name : PBA SUB
• Connection
1 OPE Connector
2 Main Connector

2.2.5.7. Electrical Parts Location
1) Sensors
No. Description Controller Function

S1 Photo interrupter (Fuser Exit sensor) Main board Fuser Exit detection
S2 Photo interrupter (Drive OPC sensor) Main board Drive OPC detection
S3 Photo interrupter (Deve Nip sensor) Main board Deve Home sensor detection
S4 Photo interrupter (Drive OPC sensor) Main board Drive OPC detection
S5 Photo interrupter (MP empty sensor) Main board MP empty detection
S6 Switch Front Cover (Cover Front Open sensor) HVPS board Cover Open detection
S7 Photo interrupter (Pick up level sensor) Main board Pick up level detection
S8 Photo interrupter (ITB sensor) Main board ITB detection
S9 Photo interrupter (CST install sensor) Main board CST install detection
S10 Photo interrupter (WTB Open sensor) Main board WTB Open detection
S11 Photo interrupter (Regi sensor) Main board Paper detection
S12 Photo interrupter (Fuser Cam sensor) Main board Fuser Cam detection
S13 Photo interrupter (Binfull sensor) Main board Binfull detection
S14 Photo interrupter (Exit sensor) Main board Exit paper detection
S15 Switch Rear Cover (Cover Rear Open sensor) HVPS board Cover open detection

No. Description Controller Function

S16 Photo interrupter (Duplex sensor) Main board Duplex paper detection
S17 Photo interrupter (Paper empty sensor) Main board Paper empty detection
S18 Thermistor sensor (Temp sensor) Main board Inner temperature detection
Humidity sensor (Temp, humidity sensor) HVPS board Outside temperature and humidity
S19
detection
S20 PBA Waste sensor HVPS board WTB Full detection

2) Motor, Clutch, Solenoid, etc
No. Description Function No. Description Function

1 HVPS High Voltage power supply 12 Power inlet Power input
2 SMPS Power supply and conversion 13 MAIN-PBA SET Control
3 FAN TYPE-9 Toner cartridge cooling 14 STEP MOTOR CST Lifting
FAN TYPE-7 Toner cartridge and LSU 15 SOLENOID Pick up unit driving
4
cooling
16 Clutch-Electric Pick up unit driving
5 FAN TYPE-4 SMPS cooling
17 Clutch-Electric Registration unit driving
BLDC MOTOR Black toner cartridge and ITB
6 18 Clutch-Electric MP pick up unit driving
driving
Clutch-Electric Deve color and black driving
7 BLDC MOTOR DEVE driving 19
control
8 BLDC MOTOR Color toner cartridges driving
20 Clutch-Electric Duplex driving control
9 STEP MOTOR Fuser and Exit driving
21 FAN TYPE-1 CPU cooling
10 STEP MOTOR Feed unit driving
11 STEP MOTOR T1 Engage driving

2.2.6. Engine Firmware Control Algorithm
2.2.6.1. Feeding
If feeding from a cassette, the drive of the pickup roller is controlled by controlling the solenoid. The on/off of the
solenoid is controlled by controlling the general output port or the external output port. Provided below are the jam
conditions for the device:
Item Description
Paper jam in • After paper pick up initialization, the paper is not fed.
tray1 • After picking up the paper the lead edge does not reach to the feed sensor within a predetermined
period of time, due roller slippage, etc.
• After picking up the paper from the cassette, if the feed sensor is not detected, a re-pick up
initialization occurs. After re-picking up, if the feed sensor is still not on after a predetermined
amount of time, jam occurs.
• Even though the paper reaches to the feed sensor, the feed sensor doesn’t be ON.
Paper jam • Even though the paper reaches to the feed sensor, the feed sensor doesn’t not change state.
inside of • After the tail edge of the paper passes the feed sensor, the lead edge of paper is not detected by the exit
machine sensor within a predetermined period of time.
Paper jam in The trail edge of the paper does not clear the exit sensor within a predetermined period of time.
exit area
2.2.6.2. Transfer
The charging voltage, developing voltage, and the transfer voltage are controlled by PWM (Pulse Width Modulation). Each
output voltage is changeable due to the PWM duty. The transfer voltage admitted when the paper passes the transfer roller
is decided by environment conditions. The resistance value of the transfer roller is changed when the Temperature and
Humidity Sensor in the device senses a change in the environment. The current to the Transfer Roller is changed using an
AD converter on the HVPS. The voltage value for impressing to the transfer roller is decided by the changed value.

2.2.6.3. Fusing
The temperature change of the heat roller’s surface is changed to the resistance value through the use of a thermistor. The
Main Board uses the resistance value of a negative coefficient Thermistor and converts it to a voltage value through the
use of an AD converter; the temperature is decided based on the voltage value read. The AC power is controlled by
comparing the target temperature to the value from the thermistor. If the value from the thermistor is out of controlling
range, or does not change after a predetermined amount of time an error is displayed and the Fuser Power is cut off. Errors
occur based on the bullets below:
• Open Heat Error

When the engine operates the warm-up process, if the temperature of the fixing unit is not higher than a specified
temperature, the engine defines Open Heat Error. When this error is detected, the engine stops all functions and keeps
the error state. Also, the engine informs the error status of the main system, so it can take appropriate action; and then
the error message is displayed at LCD window or LED informing the error status of the user.
• Low Heat Error

When the engine is at stand-by, printing or warm-up mode, if the temperature of the fixing unit is lower than the
specified temperature at each state and the lower temperature state is maintained during the specified time, the engine
defines Low Heat Error. When this error is detected, the engine stops all functions and keeps it at the error state. Also,
the engine informs the error status of the main system, so it can take appropriate action; and then the error message
is displayed at LCD window or LED informing the error status of the user.
• Over Heat Error

For overall engine state, if the temperature of the fixing unit is higher than the specified temperature and the temperature
state is detected for a specific duration, then the engine defines Over Heat Error. When this error is detected, the engine
stops all functions and keeps it at the error state. Also, the engine informs the error status of the main system, so it
can take appropriate action; and then the error message is displayed at LCD window or LED informing the error
status of the user.
2.2.6.4. LSU
LSU receives the image data from PVC or HPVC and make the latent image on OPC surface. It uses the single beam,
LD. The errors related to LSU are as follows:
• By Lready
When the printing is started, the engine drives the polygon motor of LSU. After the specified time is elapsed, if the
motor is not in a ready status, the engine detects the error that the polygon motor is not in a ready status. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and the error message is displayed at LCD window to inform the error status of the user.
• By Hsync
When the polygon motor is ready, the LSU sends out the signal called Hsync and used to synchronize with each image
line. So, if the engine does not detect consecutively the signal for a fixed time, it defines the Hsync Error. If this error
happens, the engine stops all functions and keeps it at the error state. Also, the engine informs the error status of the
main system and then the error message is displayed at LCD window to inform the error status of the user. LSU Error
Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode
is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the
LSU error. If the error doesn’t happen, the printing job resumes.

2.2.7. Software Descriptions
2.2.7.1. Software system overview
The software system of this model is constructed in the following manner:
• Host Software part that the application software operated in Window and Web Environment
• Firmware parts that is an Embedded software controls printing job.
2.2.7.2. Architecture
P rin ter /MFP
HOS T
Firm ware
S o ftware
Web -b as ed S tan d -alo n e Ap p licatio n

Driver Kern el
Ap p licatio n Ap p licatio n (Em u latio n )
Host Software is made up of

1) Graphic User Interface offers the various editing functions to user in Host.
2) Driver translates the received document to a Printing Command language which printer can understand and transfers
data to spooler.
3) Stand-alone Application offers the various printing application such as Easy Printer Manager, Printer Status in Window
system.
4) Web-based-Application offers the same functions as Stand-alone Application in Web environment.
Firmware is made up of
1) The Application (Emulation) interprets and translates data received from the Host to a printing language to complete
the users job.
2) The Kernel controls and manages the whole procedure including Control flow and the Printing Job before transferring it
to the Engine for printing.

2.2.7.3. Data and Control Flow
The above Block Diagram is explained that:
Host Side is made up of

1) A driver that is a Windows based application software translates the printed data to printer language in order to create a
spooler file.
2) A Web-based Application that offers various additional printer functions such as management of printing job, printer
administration, and monitoring the printer status by real time in web independent environment on OS.
3) Stand-alone Application that is a similar Window software as same as above 2.
4) The Port Monitor facilitates the flow of information between the Host and Firmware.
Firmware Side is made up of

1) The Network Interface is used to relay the communication between Host and Kernel using various network protocol.
2) The Kernel is manages the flow control emulation as it receives data from Host or Network ; then manges the printing of
the image by the engine.
3) The Application Layer containing the Emulation portion interprets the data from the selected emulation [PCL, PS],
and transfers the data to the Kernel Layer.
4) The Engine prints the rendered bit-map data to paper with required size and type by Kernel.

3.1. Precautions when replacing parts
3.1.1. Precautions when assembling and disassembling
• Use only approved Samsung spare parts. Ensure that part number and product name are correct. Also make sure any
voltage, current, or temperature ratings are correct. Failure to do so could result in damage to the machine, circuit
overload, fire, or electric shock.
• Do not make any unauthorized changes or additions to the printer, these could cause the printer to malfunction and
create electric shock or fire hazards.
• Take care when dismantling the unit to note where each screw goes. There are 19 different screws. Use of the wrong
screw could lead to system failure, short circuit or electric shock.
• Do not disassemble the LSU unit. Once it is disassembled dust is admitted to the mirror chamber and will seriously
degrade print quality. There are no serviceable parts inside.
• Regularly check the condition of the power cord, plug and socket. Bad contacts could lead to overheating and fire.
Damaged cables could lead to electric shock or unit malfunction.
3.1.2. Precautions when handling PBA
Static electricity can damage a PBA, always used approved anti-static precautions when handling or storing a PBA.
• Precautions when moving and storing PBA

1) Please keep PBA in a conductive case, anti-static bag, or wrapped in aluminum foil.
2) Do not store a PBA where it is exposed to direct sunlight.
• Precautions when replacing PBA

1) Disconnect power connectors first, before disconnecting other cables.
2) Do not touch any soldered connections, connector terminals, or other electronic parts when handling insulated parts.
• Precautions when checking PBA

1) Before touching a PBA, please touch other grounded areas of the chassis to discharge any static electrical charge
on the body.
2) Take care not to touch the PBA with your bare hands or metal objects as you could create a short circuit or get an
electric shock. Take extra care when handling PBAs with moving parts fitted such as sensors, motors or lamps as
they may get hot.
3) Take care when fitting, or removing screws. Look out for hidden screws. Always ensure that the correct screw is
used and always ensure that when toothed washers are removed they are refitted in their original positions.

3.1.3. Releasing Plastic Latches
Many of the parts are held in place with plastic latches. The latches break easily; release them carefully.
To remove such parts, press the hook end of the latch away from the part to which it is latched.

3.2. Replacing the maintenance parts
3.2.1. ITB Unit
1. Open the front cover. Pull out the guide-cartridge. And 3. Remove the cassette.
then, remove all toner cartridges.
2. Remove the guide-cartridge by releasing the right hook. 4. Remove the harness cover after removing 1 screw.
5. Disconnect the harness.

6. Open the front cover. Pick out the connector that is 8. Open the rear cover. And then, remove 2 screws.
unplugged in step 5.
7. Remove 2 screws.
9. Remove the waste toner container.

10. Release the left cover by pulling it to the direction of 12. Pull and release the bracket.
arrow.
13. Pull up both sides of the ITB Unit slightly.
11. Remove 3 screws.
14. Pull out the ITB Unit while holding its handles.

15. Install the ITB Unit with a new one.
16. Reassemble in reverse order of disassembly.
17. After reassembling the new ITB Unit, reset the count
as followings :
1) Enter SVC mode.
2) Select the menu. (Information > Supply Status >

Field Replacement Unit > Transfer > Transfer
Unit)
3) Push “Reset” button to reset the current count to 0

3.2.2. Fuser Unit
1. Open the rear cover. 3. Unplug 3 connectors, and then remove the Fuser Unit.
4. Install the Fuser Unit with a new one.
6. After reassembling the new Fuser Unit, reset the count

as followings :
2. Remove 5 screws. And then, remove the harness cover 1) Enter SVC mode.
located in the left side.
Field Replacement Unit > Fuser)

3.2.3. Transfer(T2) Roller Assy
1. Open and remove the rear cover. 2. Remove the Transfer Roller Assy by releasing 4 hooks.
3. Install the transfer roller with a new one.
5. After reassembling the new transfer roller, reset the

count as followings :
1) Enter SVC mode.

Field Replacement Unit > Transfer > T2 Roller)

3.2.4. Pick up_Forward_Separation roller
1. Remove the cassette. Stand the machine to see the 4. Move the Roller Assy to the left and release it while
bottom. pulling the lever to the left.
2. Release the Reverse roller Assy by pushing both hooks.
NOTE
Be careful not to lose the spring.
NOTE
3. Rotate the lever and release the hook by pushing it to When removing the Roller Assy, hold the right shaft
the direction of arrow. with one hand. Be careful not to deviate the clutch.
5. Install the Pick up/Forward/Separation roller with a

new one.
7. After reassembling the new rollers, reset the count as

followings :
1) Enter SVC mode.

Field Replacement Unit > Roller)

3.3. Replacing the main SVC parts

NOTE
Before service, remove all toner cartridges and guide-cartridge.
3.3.1. Left and Right cover
1. Open the rear cover. 3. Open the front cover. And then, remove 4 screws.
4. Pull and release the right and left cover.
2. Remove 4 screws.

3.3.2. HVPS board
1. Remove the left cover. (Refer to 3.3.1.) 3. Remove 3 screws. Unplug all harness connecting the
board. And release the HVPS_2 board.
2. Remove 6 screws. Unplug all harness connecting the
board. And release the HVPS_1 board.
3.3.3. Outer Temperature Sensor
1. Remove the left cover. (Refer to 3.3.1)
2. Remove 1 screw. Unplug the harness. And then,

remove the outer temperature sensor.

3.3.4. Main Board
1. Remove the right cover. (Refer to 3.3.1)
2. Unplug all harness. Remove 4 screws. And then,

remove the main board.
CAUTION
Be careful not to damage the connector when

disconnecting the harness.
3.3.5. SMPS Fan
1. Remove the right cover. (Refer to 3.3.1)
2. Unplug the fan connector.
3. Release the hook. And then, remove the SMPS fan.

3.3.6. SMPS board
1. Remove the right cover. (Refer to 3.3.1) 3. Unplug all connectors on SMPS board. Remove 3
screws. And then, remove the SMPS board.
2. Remove the SMPS board cover after removing 3
screws.

3.3.7. OPE Unit
1. Remove the right cover. (Refer to 3.3.1.) 5. Remove the cover.
2. Remove 1 screw on the main drive unit.
3. Remove 1 screw-hole cap and 1 screw.

6. Remove 2 screws and unplug the harness.
7. Push the OPE Unit to the left and release it.

4. Remove 1 screw-hole cap and 1 screw.

3.3.8. Scanner Unit (C4060)
1. Remove the right cover. (Refer to 3.3.1) 4. Remove 1 screw securing the frame from the rear side.
2. Open the ADF Unit. And then, remove 2 screw-hole

caps and 2 screws.
5. Remove 2 screws from the rear side.
6. Remove 2 screw-hole caps and 2 screws from the right

side.
3. Unplug the harness connecting the scanner from the

main board.

7. Lift up and release the scanner unit.

3.3.9. Scanner Unit (C4062)
1. Remove the right cover. (Refer to 3.3.1) 4. Remove 1 screw securing the frame from the rear side.
2. Open the ADF Unit. And then, remove 4 screw-hole

caps and 4 screws.
5. Remove 2 screws.
6. Lift up and release the scanner unit.

3. Unplug the harness connecting the scanner from the
main board.

3.3.10. Middle Cover
1. Remove the right and left cover. (Refer to 3.3.1) 6. Remove the right cover. And then, remove 3 screws
securing the HDD.
2. Remove the OPE unit. (Refer to 3.3.7)
3. Remove the scanner unit. (Refer to 3.3.8~9)
4. Remove 6 screws on the middle cover.
5. Unplug the OPE harness.
7. Unplug 2 HDD cables from the main board.

8. Remove 2 screws from the front side. 10. Remove 1 screw. And then, lift up and release the
middle cover.
9. Remove 2 screws from the rear side.

3.3.11. LSU
1. Remove the middle cover. (Refer to 3.3.10)
2. Remove 2 screws and 1 spring securing the LSU.
3. Unplug all harness from the LSU. And then, remove

the LSU.

3.3.12. Fuser Fan
1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 2 screws. And then, release the fan.
2. Unplug the fan connector on the main board.
3. Remove the fan cover by releasing 2 hooks.

3.3.13. Exit Unit
1. Remove the right cover. (Refer to 3.3.1.) 4. Release the exit unit after removing 4 screws.
2. Remove the middle cover. (Refer to 3.3.9.)
3. Unplug the exit unit harness from the main board.

3.3.14. DRIVE-T1
1. Remove the right cover. (Refer to 3.3.1.) 4. Release the BRACKET-T1 after removing 3 screws.
2. Remove the SMPS board. (Refer to 3.3.6.)
3. Remove the main board bracket after removing 4

screws.

3.3.15. Fuser Drive Unit
1. Remove the right cover. (Refer to 3.3.1.) 3. Remove the Fuser Drive Unit after removing 4 screws.

screws.

3.3.16. PH (Paper Handling) Drive Unit
1. Remove the right cover. (Refer to 3.3.1) 5. Remove 1 screw. And then, remove the Inlet Assy.

screws.
6. Remove 3 screws and unplug the motor harness.
7. Remove the PH Drive Unit.
3. Remove the rear cover.
4. Remove the spring. And then, remove the gear Assy

while pushing the hook.

3.3.17. Main Drive Unit
1. Remove the right cover. (Refer to. 3.3.1.) 4. Remove 7 screws securing the main drive unit.
2. Remove the SMPS board. (Refer to. 3.3.6.)

screws.
5. Release the main drive unit.

3.3.18. MP Pick-Up Unit
1. Remove the left cover and right cover. (Refer to 3.3.1.) 4. Stand the machine to see the bottom. And then, push
the MP tray into the bottom.
2. Open the front cover. And then release the hook from
the left.
5. Release both hooks with tweezer.
3. Remove the front cover from the machine after

releasing both linkers.

6. Lift and release the MP tray. 8. Unplug the harness.
7. Remove 4 screws. And then, release both linkers.

9. Release the MP pick up unit.

3.3.19. Solenoid
1. Remove the PH drive unit. (Refer to 3.3.16)
2. Remove 1 screw. Unplug the harness. And then,

remove the solenoid.

3.3.20. FRAME-SEPARATION UNIT
1. Remove the cassette. 6. Remove 6 screws. And then, release the Inlet Assy[B].
2. Remove the rear cover.
3. Remove the waste toner container.
7. Remove 2 screws.
4. Remove 2 screws securing the Cover-Rear Bottom.
8. Pull out the right side of the FRAME-SEPARATION.
5. Release the sensor from the Cover-Rear Bottom. And

then, release the Cover-Rear Bottom.
9. Unplug the harness. And the release the
FRAME-SEPARATION Unit.

3.3.21. Auto Closing Unit
1. Remove the waste toner container and left cover. 3. Pull down and release the Auto Closing Unit.
(Refer to 3.3.1.)
2. Remove 2 screws.

4. Troubleshooting
4. Troubleshooting
4.1. Control panel
1 Display screen Shows the current machine status and prompts during an operation. You can set
menus easily using the display screen.
2 Power LED Shows the power status of your machine.
3 Power / Wakeup button Turn the power on or off. When the blue LED is on, the machine is powered on
and you can use it. If you turn the machine off, press this button for more than
two seconds. Then, confirmation window appears.
4 Status LED Shows the status of your machine.

4. Troubleshooting
4.2. Understanding the status LED
The color of the LED indicates the machine's current status.
NOTE
• To resolve the error, look at the error message and its instructions from the troubleshooting part.
• You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window.
Status LED
Status Description
Off • The machine is off-line.
• The machine is in power saver mode. When data is received, or any button is
pressed, it switches to on-line automatically.
Blue On The machine is on-line and can be used.
Blinking Fax The machine is sending or receiving faxes.
Copy The machine is copying documents.
Scan The machine is scanning documents.
Print • When the status LED slowly blinks, the machine is receiving
data from the computer.
• When the status LED blinks rapidly, the machine is printing data.
Orange On • A toner cartridge has almost reached its estimated cartridge life*. It is
recommended to replace the toner cartridge.
• The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error.
• A paper jam has occurred.
• The waste toner container is not installed in the machine or it is full.
Blinking • A minor error has occurred and the machine is waiting for the error to be cleared.
Check the display message. When the problem is cleared, the machine resumes.
NOTE
* Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of
print-outs and is designed pursuant to ISO/IEC 19798. The number of pages may be affected by operating environment,
printing interval, media type, and media size. Some amount of toner may remain in the cartridge even when the orange LED
is on and the printer stops printing.
Power LED
Status Description
Off The machine is off-line.
Blue On • The machine is on-line and can be used.
• The machine is in power save mode. When data is received, or any screen is
pressed, it switches to on-line automatically.

4. Troubleshooting
4.3. Updating Firmware
This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
• Update the firmware by using the USB cable.

• Update the firmware by using the network.
NOTE
Please do not turn off the printer/MFP and your computer until firmware update finishes.
If you are using USB connection, disconnect all other USB printers from the PC.
The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY.
Installing The upgrade may cause a non-Samsung toner cartridge to malfunction.
Do not run your printer during the firmware update.(Do not have any print job)

4. Troubleshooting
4.3.1. Update the firmware by using the USB port
How to update the firmware using a USB cable

1) Make sure that the machine is connected to the PC with a USB cable. Check if the printer is the ready status.
2) Download the firmware file to your PC. Unzip the file.
3) Drag the firmware file(*.hd) and drop down it on the usblist2.exe.
And then firmware update will be started automatically.
4) Once the firmware update is complete, the machine will be rebooted automatically.

4. Troubleshooting
4.3.2. Updating from the Network
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this MFP. Follow
all of the instructions carefully.
Perform the following procedure to update the MFP firmware from the network.
1) Go to the SyncThruWeb Service (SWS) main home page. Login as Admin in Sync Thru Web Service.
NOTE
Login using the Administrator ID and Password established during initial machine setup.
2) Click on Maintenance > Application Management > Application > Add.

4. Troubleshooting
3) Choose installation file (F/W file) by browsing the file system and click [OK].
4) The uploading step will start.
5) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want
to force the firmware update even if the firmware version to be installed is lower or same with the currently installed
firmware in the device. Press [OK] to start the firmware upgrade.

4. Troubleshooting
6) The firmware update will start.
7) Once the installation is complete, the machine power-off and power-on automatically.

4. Troubleshooting
4.4. Clearing paper jams
4.4.1. Clearing paper jams
NOTE
To avoid tearing the paper, pull the jammed paper out slowly
and gently.
In tray1
1) Take off the cassette. 3) Reinstall the cassette.
2) Remove the jammed paper by gently pulling it straight

out.

4. Troubleshooting
In optional tray
1) Take off the optional cassette. 4) Open the rear cover.

2) Remove the jammed paper by gently pulling it straight out.
out.
6) Close the rear cover.

3) Reinstall the optional cassette.
If you do not see the paper in this area, stop and go to

next step:

4. Troubleshooting
In the multi-purpose tray

1) Remove the jammed paper by gently pulling it straight 4) Take off the cassette.
out.

out.
next step:
2) Close the MP tray support.
6) Reinstall the cassette.
3) Close the MP tray.

4. Troubleshooting
Inside the machine

CAUTION
out.
The fuser area is hot. Turn the machine off and let the
machine cool before removing paper from the Fuser Unit
area. Failure to take care when removing paper from
this area may cause injury.
1) Open the rear cover.

4. Troubleshooting
In the exit area

CAUTION
out.
The fuser area is hot. Turn the machine off and let the
machine cool before removing paper from the Fuser Unit
area. Failure to take care when removing paper from
this area may cause injury.

out.

next step:
2) Open the rear cover.

4. Troubleshooting
4.4.2. Clearing original document jams
Original paper jam in front of scanner

1) Open the document feeder cover. 3) Close the document feeder cover.
2) Gently remove the jammed originals from the document

feeder.

4. Troubleshooting
Original paper jam inside of scanner

1) Open the document feeder cover. 3) Close the document feeder cover.
2) Gently remove the jammed originals from the document If you do not see the paper in this area, stop and go to
feeder. next step:
4) Open the document feeder unit.

4. Troubleshooting
5) Gently remove the jammed originals from the bottom 6) Close the document feeder unit.
of the document feeder.

4. Troubleshooting
Original paper jam in exit area of scanner

1) Remove any remaining pages from the document feeder. 4) Close the stacker.
2) Open the stacker up.
3) Gently remove the jammed originals from the document

feeder.

4. Troubleshooting
4.5. Useful management tools
4.5.1. SyncThru™ Web Service
This chapter gives you step-by-step instructions for setting up the network environment through SyncThru™ Web Service.
NOTE
• Internet Explorer 8.0 or higher is the minimum requirement for SyncThru™ Web Service.
• Some menus may not appear on the display screen depending on the settings or models. If so, it is not applicable to
your machine.
What is SyncThru™ Web Service?

If you have connected your machine to a network and set up TCP/IP network parameters correctly, you can manage the
machine via SyncThru™ Web Service. Use SyncThru™ Web Service to :
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer preference.
• Get support for using the machine.
• Upgrade machine firmware.
Accessing SyncThru™ Web Service

1) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address of your printer
(http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
2) Your machine’s SyncThru™ Web Service website opens.
Logging into SyncThru™ Web Service

Before configuring options in SyncThru™ Web Service, you need to log-in as an administrator. You can still use SyncThru™
Web Service without logging in but you won’t have access to Settings tab and Security tab.
1) Click Login on the upper right of the SyncThru™ Web Service website.
2) Type in the ID and Password then click Login.
NOTE
Login using the Administrator ID and Password established during initial machine setup.
Information tab
This tab gives you general information about your machine. You can check things, such as remaining amount of toner. You
can also print reports, such as an error report.
• Active Alerts: Shows the alerts that have occurred in the machine and their severity.
• Supplies: Shows how many pages are printed and amount of toner left in the cartridge.
• Usage Counters: Shows the usage count by print types: simplex and duplex.

4. Troubleshooting
• Current Settings: Shows the current settings of the machine and network.
- Machine Information: Shows the current machine settings.
- Network Information: Shows the current network settings. Use this page as a reference and change the necessary
settings needed for using the network.
• Security Information: Shows the current security settings of the machine and network.
Settings tab
Settings tab has sub menus, Machine Settings and Network Settings. You cannot view or access this tab if you do not
log-in as an administrator.
• Machine Settings: You can set machine settings.

- System: You can set machine related settings.
- Printer: You can set print related settings such as darkness or adjust the background. This feature is also available
from the machine.
- Email Notification: When an error occurs or the consumables are running out, the machine sends a notification
to the administrator via email. You can set whether to use this feature or not. You can also select which alerts to
receive and when.
• Network Settings: You can set up the network environment to use your machine as a network machine. You can also
set the settings from the machine. Refer to the network setup chapter.
- General: You can set general machine information to use in the network and set ethernet settings. This feature is
also available from the machine.
- TCP/IPv4, TCP/IPv6, Raw TCP/IP, LPR/LPD, IPP, Telnet, WSD, SLP, UPNP, mDNS, CIFS (Shared Folder),
SNMPv1/v2, SNMPv3, FTP Print Server, AirPrint, ThinPrint®, Google Cloud Print: You can set protocol settings.
- Outgoing Mail Server (SMTP): You can set server settings for outgoing emails. If this setting is not configured, you
cannot use scan to email feature. Outgoing emails will be sent through SMTP server you set here.
- HTTP: You can allow or block users from accessing the SyncThru™ Web Service.
- Proxy: You can set proxy settings and enable authentication.
- Restore Default: Clicking the Clear button under the Restore Default section will clear security and network
configurations. Restoring the settings will take effect after the system is rebooted.
Security tab
The security tab has System Security, Network Security, User Access Control, and System Log. You cannot access this
tab if you do not log-in as an administrator.

4. Troubleshooting
• System Security: From the SyncThru™ Web Service, select the Security tab > System Security.
- System Administrator: Enter the system administrator’s information. The machine sends email notification to the
email address set here. This feature is also available from the machine.
- Feature Management: Specifies the services, PC application security, physical ports, and network protocol features
to use. Select the features to use, and then click Apply.
- Information Hiding: Specifies which information to hide. Select the amount of information that you want to
hide, and then click Apply.
- Restart Device: You can reboot your machine. Click the Restart Now button to reboot.
• Network Security: From the SyncThru™ Web Service, select the Security tab > Network Security.
- Digital Certificate: You can manage digital certificates. A digital certificate is an electronic certificate that verifies
the secure association between communication nodes. You need to add the certificate for SSL communication.
- Secure Connection: You can enable or disable secure connection to use more enhanced secure network channel. For
secure communication, using the Secure Connection feature is recommended.
- SNMPv3: You can set SNMPv3.
- IP Security: You can set IP security settings.
- IP/MAC Filtering: You can set filtering options for IP and MAC addresses. If the administrator does not add a
filtering rule for IPv4, IPv6, and MAC addresses, nothing is filtered. If the administrator has added a filtering rule,
filtering will be applied to the entered IPv4, IPv6, and MAC addresses.
▪ IPv4 Filtering: You can enable/disable IPv4 filtering as well as manage filtering rules.
▪ IPv6 Filtering: You can enable/disable IPv6 filtering as well as manage filtering rules.
▪ MAC Filtering: You can enable/disable Mac filtering as well as manage filtering rules.
▪ 802.1x(External): You can enable/disable 802.1x Security as well as manage filtering rules.
▪ External Authentication Server: Set the servers for authentication.
• User Access Control: You can restrict users from accessing the machine or application. You can also give permissions
for users to only use certain features of the machine. For example, you can allow user A to only use print feature. In this
case, user A will not be able to scan, copy or fax with the machine.
- Authentication: You can choose the authentication method for user authentication. Select a mode and click on
the Options button.
- Authorization (Giving rights): You can give permissions to a user to only use certain features of the machine.
▪ Authority Management: You can give different rights to different users. For example, you can allow user A to
use all the machine’s functions while giving user B only the right to print.
▪ External User Authority: Set the servers for authentication.
- Accounting: You can manage accounts.
- User profile: You can store user information on the machine’s hard drive. You can use this feature to manage the
users using the machine. You can also group the users and manage them as a group. You can make a maximum of
2000 individual users and 200 user groups. User identified by user ID and password are allowed to modify their
password. They are allowed to view all of their profile information. When it comes to the role, users are allowed to
see only the role they belong to but not its permissions.
• System Log: You can keep logs of events that have happened in the machine. The administrator can record and manage
the machine usage information by keeping the system log files. The system log files are stored on the machine’s
mass storage device (hard disk), and when it is full, it will erase old data. Export and save the important audit data
separately using the exporting feature.
- Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and transfer to
a repository server.
- Log Viewer: You can view, delete, and search log files.

4. Troubleshooting
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact
information for sending emails. You can also connect to the Samsung website or download manuals and drivers by
selecting the Link menu.
• Firmware Upgrade : You can check the firmware version used in the machine. Check the version and update it
if necessary.
• Application Management: You can add or delete applications/license. If you add an application, you need to activate
the license of the installed application. Some applications may not have a license.
• Contact Information : You can view contact information.

• Link : You can view links to useful websites where you can:
- view product information and get support (Samsung website).
- download manuals and drivers.
- order consumable supplies.
- register your machine on-line.
• Samsung MIB Version: The version number of the MIB(Management Information Base).
• License Management: License Management provides settings managing the licenses for installed applications.
• Cloning: The machine prints multiple original images on a single page. The number of images is automatically
determined by the original image and the paper size. You can enable or disable the clone menu.
• Wi-Fi Interface: You can enable or disable the Wi-Fi menu.

4. Troubleshooting
4.5.2. Samsung Easy Printer Manager
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions, and launching. All of
these features provide a gateway to conveniently use your Samsung machine.
NOTE
• Available for Windows and Mac OS users only.
• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Understanding Samsung Easy Printer Manager

To open the program :
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager .
For Mac,
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.

4. Troubleshooting
1 Printer list The Printer List displays printers installed on your computer and network printers
added by network discovery (Windows only).
2 Advanced Setting The advanced user interface is intended to be used by the person responsible for
managing the network and machines.
NOTE
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
• Device Settings : You can configure various machine settings such as

machine setup, paper, layout, emulation, network, and print information.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service

icon is enabled.
• Alert Settings (Windows only) : This menu includes settings related

to error alerting.
• Printer Alert : Provides settings related to when alerts will be
received.
• Email Alert : Provides options relating to receiving alerts via email.
• Alert History : Provides a history of device and toner related alerts.
3 Application information Includes links for changing to the refresh, preference setting, help, and about.
4 Printer information This area gives you general information about your machine. You can check
information, such as the machine’s model name, IP address (or Port name), and
machine status.
NOTE
This button opens the Troubleshooting Guide when an error occurs. You can
directly open the troubleshooting section in the user’s guide.
5 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service icon is
enabled.
6 Contents area Displays information about the selected machine, remaining toner level, and
paper. The information will vary based on the machine selected. Some machines
do not have this feature.
7 Order supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.

4. Troubleshooting
4.6. Service Mode (Tech Mode)
In service (tech) mode, the technician can check the machine and perform various tests to isolate the cause of the particular
malfunction. While in Tech mode, the machine still performs all normal operations.
4.6.1. Entering the Service Mode
To enter the service mode,
1) Press "Power button“.
2) When the pop-up window is displayed, press pop-up area except “Cancel” and “Turn Off” button until the password
window will be displayed.
3) Enter “1934” and press the “Done” button.

4. Troubleshooting
4.6.2. Service Mode Menu Table
1) Information Tab
Level 1 Level 2 Level 3 Level 4
Machine Serial Number
Ethernet IP Address
Ethernet Mac Address
General Wi-Fi IP Address
Wi-Fi Mac Address
Total Printed Impressions
Machine Installed Date & Time
Yellow
Magenta
Customer Replacement Unit Toner
Cyan
Black
Waste Toner Container Waste Toner Container
Transfer Unit
Transfer
T2 Roller
Fuser Fuser
Supply Status Tray 1 Retard Roller
Tray 2 Roller
Field Replacement Unit Tray 2 Retard Roller
Roller Tray 3 Roller
Tray 3 Retard Roller
Tray 4 Roller
ADF Roller
ADF Roller
ADF Rubber Pad
Software Version
Power On Hours
Service Hours
Power Save Hours
Fault Log
Supplies Information
Usage Counter
Error Information
Fax Protocol Dump
Print Reports Fax Diagnostics
Auto Color Registration
Job Duty
Auto Toning History
ID Calibration History

4. Troubleshooting

Maintenance
Toner Event
USB Memory
1. Select Destination
Box/Download
Export Reports Export RTF Format
2. Select Format XML Format
PDF Format
2) Maintenance Counts Tab

Fault Count
Pick-up Jam
Feed Jam
Print Jam
Jam Count Duplex Jam
Exit Jam
Scan Jam Scan Jam
Toner (Yellow)
Toner (Magenta)
Toner Cartridge
Toner (Cyan)
Toner (Black)
Transfer Unit
Transfer
T2 Roller
Fuser Fuser
Part Replacement Tray 1 Retard Roller

Count Tray 2 Roller
Roller Tray 3 Roller
Tray 4 Roller
ADF Roller
ADF Roller
ADF Rubber Pad
3) Diagnostics Tab
Engine NVM Initialization
Engine
Engine NVM Read/Write
Diagnostics
Engine Test Routines
Fax NVM Read/Write

Fax Diagnostics
Fax Test Routines

4. Troubleshooting

HDD Diagnostics
Shade and Print Report
Print Last Shade Report
Scanner Shading Test Shade and Print Report (ADF)
Diagnostics
Print Last Shade Report
(ADF)
Scanner/ADF Test Routines
Automatic Adjustment
Print Adjustment Image Position
Print Test Patterns
Copy Adjustment Image Position
Adjustment
Image Position
Scan Area Adjustment Manual Adjustment
Magnification
Front
ADF Adjustment Manual Adjustment
Back
ACS Level Adjustment [1~5] : 3*
ACS
ACS Page Adjustment [1~5] :
OK
ACR Reference Adjustment
Cancel
OK
Cancel ACR Reference Adjustment
Cancel
Off
Image Page Condition

Auto Color Registration
Management On Inner Temperature
LSU Temperature
Normal
Auto Tone Adjustment Activation
Full
Normal
Auto Tone Adjustment
Full
Skew Pattern
Grid Pattern
CMYK Combine Pattern
Print Test Patterns Color Registration Pattern
Color Gradation Pattern
Solid/Halftone Pattern
Halftone Pattern

4. Troubleshooting
4) Service Functions Tab

Main Memory
Clear
Device Configuration Data Clear
Temporary & Spool Data Clear
Hard Disk User Saved Data & Log Clear

Maintenance All Saved Data Clear
Off
HDD Encryption
On
Off
Job Status
Debug Log Details
Off
Activation for Boot Logs
On
USB Memory
Box/Download
Capture Log All
2. Select Period Start Date
Specific Period
End Date
USB Memory
Box/Download
Network Packet
Capture Packets Start/Stop
Capture
Export Capture File Export
Delete Capture File Clear
SYS
System Recovery
ALL
ON
Hibernation OFF
CREATE NEW
Off
Toner Cartridge
On
Part Replacement Off

Fuser
Alert On
Off
Transfer Unit
On
Off
SFE Code List
On
Export
SFE
Import
Print SFE Configuration Report
OK

4. Troubleshooting

Off
Continent
Dealer ID
On Branch
Dealer ID
Off
Envelope Rotate 90 degrees
180 degrees
Off
Java Thread Monitor
On
System Monitor
Java Thread Dump
Java Heap Dump
UI
Start
Defragmentation
Off
Frequency
Scheduled Restart Day
On
Week
Time
Level [0~20] : variable
Coring Pattern [1~5] : variable
CMS [0~2] : 1
Off
Check ID Sensing
On
Restore Off
Background Image On

4. Troubleshooting
4.6.3. Information Tab
• Information > General

This menu display shows all versions of software installed on the system in detail. e.g. Date & Time, IP Address, etc.
• Information > Supply Status

This menu displays the machine’s supplies status. You can select one item in the list to check the information of the
selected unit.
• Information > Software Version

This menu displays all the version of the software installed in the system in detail.
• Information > Service Hours

This menu displays two items, “Power on Hours”, “Power Save Hours”.
- Power on Hours : It indicates the hours of system power on since the first booting of the system.
- Power Save Hours : It indicates the hours of system power save since the first booting of the system.
• Information > Fault Log
This menu displays faults occurred while the system was operating.
Pressing clear button will clear all the save fault log of the system.
• Information > Report

You can print the various report that is stored in system.
- Supplies Info
Supplies Information report shows toner cartridge information such as toner remaining, toner capacity, toner
product date etc.
- Usage Counter
Usage Counter report shows the information for amount of printing usage.
- Error Info
Error Information report shows error records.
• Information > Export Reports

This menu exports report to usb stick or stroage box in UI. Error Information, Supplies Information, Usage Counter
Reports are exported as the form of selected format.

4. Troubleshooting
4.6.4. Maintenance Counts Tab
• Maintenance Counts > Fault Count

This menu displays the fault counts of the system. Technician can select one fault group and press “OK” to see detailed
fault descriptions. The detailed fault description window displays engine diagnostic code and descriptions of the
fault along with the number of occurrences.
• Maintenance Counts > Jam Count

This menu displays the jam Counts of the system. Technician can select one jam group, which indicates the location of
jams, and press “OK” to see a detailed jam location along with the occurrence of the jam.
• Maintenance Counts > Part Replacement Count

This menu displays the replacement Counts for the system parts. Technician can select one part group and press “OK”
to see the exact name of the part along with the occurrence of the replacement.

4. Troubleshooting
4.6.5. Diagnostics Tab
• Diagnostics > Engine Diagnostics > Engine NVM Initialization

This menu initializes all engine NVM value to the default.
• Diagnostics > Engine Diagnostics > Engine NVM Read/Write

This menu changes a configuration value for engine firmware.
Code Display Meaning Default Max / Min

105-0030 MHV DC K Charger HV Black DC Duty 10 20 / 0 (21Steps)
105-0031 MHV DC Color Charger HV Color DC Duty 10 20 / 0 (21Steps)
106-0000 Deve DC Y Deve DC Yellow 10 20 / 0 (21Steps)
106-0010 Deve DC M Deve DC Magenta 10 20 / 0 (21Steps)
106-0020 Deve DC C Deve DC Cyan 10 20 / 0 (21Steps)
106-0030 Deve DC K Deve DC Black 10 20 / 0 (21Steps)
106-0121 Yellow Blade DC Blade DC Yellow 10 20 / 0 (21Steps)
106-0122 Magenta Blade DC Blade DC Magenta 10 20 / 0 (21Steps)
106-0123 Cyan Blade DC Blade DC Cyan 10 20 / 0 (21Steps)
106-0124 Black Blade DC Blade DC Black 10 20 / 0 (21Steps)
107-0030 THV K Transfer1 HV Black Duty 10 20 / 0 (21Steps)
107-0080 THV Transfer2 HV 10 20 / 0 (21Steps)
109-0010 Print Temp Target Temperature during run 10 20 / 0 (21Steps)
mode.
110-0040 LD Power Y Yellow LD Power at Normal Speed 10 20 / 0 (21Steps)
110-0050 LD Power M Magenta LD Power at Normal 10 20 / 0 (21Steps)
Speed
110-0060 LD Power C Cyan LD Power at Normal Speed 10 20 / 0 (21Steps)
110-0070 LD Power K Black LD Power at Normal Speed 10 20 / 0 (21Steps)
• Diagnostics > Engine Diagnostics > Engine Test Routines

This menu performs test routines for the engine.
Code Display Meaning State Displayed

100-0020 K OPC Motor Black OPC/DEV BLDC Motor is On/Off On[Off]
100-0030 K OPC Motor Rdy Detect if Black OPC/DEV BLDC Motor High[Low]
runs at normal speed
100-0040 Color OPC Color OPC BLDC Motor is On/Off On[Off]
100-0050 Color OPC Rdy Detect if Color DEV BLDC Motor runs at High[Low]
normal speed
100-0120 Exit Mot Fwd Exit Motor Forward Fast On/Off On[Off]
100-0131 Exit Mot Bwd Exit Motor Forward Backward On/Off On[Off]
100-0260 SMPS Fan Start/Stop SMPS Fan run On[Off]
100-0340 Feed Mot Feed Motor is On/Off On[Off]
101-0000 MP Feed Clutch Engages drive to pick up a paper from On[Off]
bypass Tray(MP Tray).
101-0010 Tray1 Pickup Engages drive to pick up a paper from tray1. On[Off]

4. Troubleshooting

(Optional)
(Optional)
101-0050 Registration Engages drive to registartion rolls. On[Off]
101-0070 Dup Gate Engages drive to convert paper direction into On[Off]
duplex path.
101-0090 T2 Feed Clutch T2 Feed Clutch On/Off On[Off]
101-0100 T3 Feed Clutch T3 Feed Clutch On/Off On[Off]
101-0130 T2 Feed Mot T2 Feed Motor On/Off On[Off]
101-0131 T2 Feed Slow T2 Feed Motor Slow On/Off On[Off]
101-0140 T3 Feed Mot T3 Feed Motor On/Off On[Off]
101-0141 T3 Feed Slow T3 Feed Motor Slow On/Off On[Off]
101-0190 OutBin Full Detect when a paper is at Out-Bin Full High[Low]
Sensor
101-0230 T1 Release T1 Nip Release On[Off]
101-0240 DR Release DR Nip Release On[Off]
101-0250 Knock Up Plate Knock Up Plate On[Off]
102-0010 Tray1 Empty Detect when paper is in Tray1. High[Low]
102-0080 Tray2 Empty Detect when paper is in tray2. High[Low]
102-0150 Tray3 Empty Detect when paper is in tray3. High[Low]
102-0280 MP Empty Detects when paper is in Bypass Tray(MP High[Low]
Tray).
102-0291 MP Feed Sens Detect when a paper is at MP Feed sensor. High[Low]
102-0360 Regi Sens Detect when a paper is at Regi. sensor. High[Low]
102-0370 Exit Sens Detect when a paper is at Exit. sensor. High[Low]
105-0030 K MHV Bias Black MHV bias voltage on at normal drive On[Off]
level
105-0031 Color MHV Bias Color MHV bias voltage on at normal drive On[Off]
level
106-0000 Y Dev Bias Yellow Dev bias voltage on at normal drive On[Off]
level
106-0010 M Dev Bias Magenta Dev bias voltage on at normal drive On[Off]
level
106-0020 C Dev Bias Cyan Dev bias voltage on at normal drive On[Off]
level
106-0030 K Dev Bias Black Dev bias voltage on at normal drive On[Off]
level
106-0060 DR Nip Home Detect DR Nip Home position High[Low]
106-0070 Y Blade DC Yellow Blade DC On[Off]
106-0080 M Blade DC Magenta Blade DC On[Off]
106-0090 C Blade DC Cyan Blade DC On[Off]
106-0100 K Blade DC Black Blade DC On[Off]

4. Troubleshooting

107-0071 YMCK THV Bias THV bias voltage on at normal drive level On[Off]
107-0072 YMCK THV BiasR Detect what the THV value is on the THV Numeric 3 digits
Roller
107-0073 YMCK THV- Bias THV bias voltage on at normal drive level On[Off]
107-0080 THV + iTHV plus bias voltage on at normal drive On[Off]
level
107-0090 THV + R Detect what the THV value is on the iTHV Numeric 3 digits
Roller
107-0160 Erase Lamp Erase Lamp 1 On[Off]
107-0161 Erase Lamp 2 Erase Lamp 2 On[Off]
107-0190 T1 Nip Home Detect T1 Nip Home position High[Low]
109-0000 Temp A Detects what the temperature A is on fuser. Numeric 3 digits
109-0011 LSU Temp LSU Temperature Numeric 3 digits
109-0012 Inner Temp Inner Temperature Numeric 3 digits
109-0013 Outer Temp Outer Temperature Numeric 3 digits
109-0014 Humidity Humidity Numeric 3 digits
109-0020 Fuser Fan Rdy Detects if Fuser Fan Motor runs at normal High[Low]
speed.
109-0034 Fuser Mot Rdy Detect if Fuser Motor runs at each speed High[Low]
109-0040 Fuser Fan Run Fuser Fan Motor On/Off On[Off]
109-0140 Fuser Home Detect if the fuser press is located Home High[Low]
position.
110-0000 LSU Mot1 Rdy Detects if LSU motor1 runs at normal speed. High[Low]
110-0060 LSU Mot1 Run LSU Motor1 On/Off On[Off]
110-0080 LD Power1 LSU LD1 Power On/Off (yellow) On[Off]
110-0090 LD Power2 LSU LD2 Power On/Off (magenta) On[Off]
110-0100 LD Power3 LSU LD3 Power On/Off (cyan) On[Off]
110-0110 LD Power4 LSU LD4 Power On/Off (black) On[Off]
110-0140 LSU HSync1 Detect LSU HSync1 (yellow) High[Low]
110-0150 LSU HSync2 Detect LSU HSync2 (magenta) High[Low]
110-0160 LSU HSync3 Detect LSU HSync3 (cyan) High[Low]
110-0170 LSU HSync4 Detect LSU HSync4 (black) High[Low]
111-0080 ID Sensor Start ID sensor sensing On/Off On[Off]
111-0090 IC Sensor Chk Display ID sensor reading value Numeric 3 digits

4. Troubleshooting
• Diagnostics > Fax Diagnostics > Fax NVM Read/Write

This menu changes a configuration value for fax.
Code Name Description Default Range

20-200 Pause Dial Time Pause Time (value * 1000ms) Country 0~200
Value
20-210 Dial Pul. M/B 33 / 66 40 / 60 Country 0=OPTION_DP_33
Value 1=OPTION_DP_40
2=OPTION_DP_37
3=OPTION_DP_50
20-220 AutoDial P-Time Pause time before auto-dialing (second) 1 0~10
20-300 Ring On Time Ring On Time (ms) 170 90~800
20-310 Ring Off Time Ring Off Time (ms) 560 90~800
20-320 Ring Det. Freq sets the Call Indication frequency range 1 1=12-80hz
that will be detected by LIU 2=16-55hz
3=20-55hz
4=22-55hz
20-330 Ring On Max Time Ring On Max Time (ms) 5100 3000~12000
20-340 Ring Off Max Time Ring Off Max Time (ms) 11100 9000~22000
20-400 DTMF H-Freq Lv DTMF High-Freq. Level (dBm) Country 0~15
Value
20-410 DTMF L-Freq Lv DTMF Low-Freq. Level (dBm) Country 0~15
Value
20-420 DTMF Timing DTMF duration of on/off output ( Ms) 8 1=80/80
2=70/70
3=70/150
4=60/60
5=80/100
6=150/50
7=150/240
8=100/100
9=100/80
20-500 Dial Mode Select Tone / Pulse Country 0=OPTION_TONE
Value MODE
1=OPTION_PULSE
MODE
20-520 Error Rate Adjust Error Rate ( Off / 5% / 10% / 20% ) 2 0=OPTION_RATE
OFF
1=OPTION_RATE
5
2=OPTION_RATE
10
3=OPTION_RATE
20
20-530 Dial tone detect detect dial tone prior to sending Country 0=OPTION_OFF
Value 1=OPTION_ON

4. Troubleshooting

20-540 Loop cur. det. detect if loop current is present prior to Country 0=OPTION_OFF
sending Value 1=OPTION_ON
20-550 Busy sngl det. detect busy signal to allow redials Country 0=OPTION_OFF
Value 1=OPTION_ON
20-560 TCF Duration Adjust TCF duration (ms) 1500 1000~3000
20-570 Continuous Frame disables continuous TX frame command in 1 0=OPTION_OFF
Phase B. (DCS Only) 1=OPTION_ON

4. Troubleshooting

20-800 Modem Speed Select Modem Start Speed 24 0=MODEM_V21
300BPS
1=MODEM_V27
2400BPS
2=MODEM_V27
4800BPS
3=MODEM_V29
7200BPS
4=MODEM_V29
9600BPS
5=MODEM_V33
12000BPS
6=MODEM_V33
14400BPS
7=MODEM_V17
7200BPS
8=MODEM_V17
9600BPS
9=MODEM_V17
12000BPS
10=MODEM_V17
14400BPS
11=MODEM_V34
2400BPS
12=MODEM_V34
4800BPS
13=MODEM_V34
7200BPS
14=MODEM_V34
9600BPS
15=MODEM_V34
12000BPS
16=MODEM_V34
14400BPS
17=MODEM_V34
16800BPS
18=MODEM_V34
19200BPS
19=MODEM_V34
21600BPS
20=MODEM_V34
24000BPS
21=MODEM_V34
26400BPS
22=MODEM_V34
28800BPS
23=MODEM_V34
31200BPS
24=MODEM_V34
33600BPS

4. Troubleshooting

20-810 Fax Trans. Lv Adjust Fax Transmission Level (dBm) Country Country Value
Value
20-830 AutoDialTimeout Adjust Auto Dial Timeout (second) Country 30~150
Value
20-920 CNG Det. Cnt CNG Tone Detection check count during 2 1~15
ANS/FAX mode.
20-930 Caller ID This option is needed to guide Caller ID off Country 0=OPTION_OFF
for user environment. Value 1=OPTION_ON
20-940 Ext. Phone Ext. Phone Detection Enable/Disable 1 0=Disable
(Default : Enable 1) If disabled, Ext. Phone 1=Enable
cannot be detected by the device.
• Diagnostics > Fax Diagnostics > Fax Test Routines

This menu performs test routines for the fax.
Code Name Description State Displayed

20-012 Sngl T 1100 L1 Emits single tone 1100Hz on line 1 On / Off
20-020 DTMF # L1 Emits DTMF # on line 1 On / Off
20-021 DTMF * L1 Emits DTMF * on line 1 On / Off
20-022 DTMF 0 L1 Emits DTMF 0 on line 1 On / Off
20-040 V.21 300 L1 Emits V.21 300 bps Line1 On / Off
20-041 V.27ter2400 L1 Emits V.27ter 2400 bps Line1 On / Off
20-042 V.27ter4800 L1 Emits V.27ter 4800 bps Line1 On / Off

4. Troubleshooting
Code Name Description State Displayed

• Diagnostics > Scanner Diagnostics > Shading Test

Purpose • To check quality of scanned images, especially defect in optical devices, including lens,
mirror, lamp, and etc, are suspected.
• To check quality problem as shown below
Operation Procedure [For Platen Unit]

Press "Shade and Print report“ to see if the current shading value is correct.
Mono, red, green, blue gray shading values will be shown on the printed report.
When the previous shading value is needed, press “Print Last Shade Report”.
[For ADF(DSDF) Unit]
1) Load the shading sheet on the DSDF tray.
2) Enter Service Mode. Select the following menu.
(Diagnostics > Scanner Diagnostics > Shading Test > Shade and Print Report(ADF) )
(When the previous shading value is needed, press “Print Last Shade Report(ADF)”. )
3) Check if RESULTS on the sheet is OK.

4. Troubleshooting
Verification
• Diagnostics > Scanner Diagnostics > Scanner/ADF Test Routines

This menu performs test routines for the scanner and ADF.
Code Displayed Name Value

06-0020 Scanner Platen Motor Forward Start/Stop
06-0030 Scanner Platen Motor Backward Start/Stop
06-0040 Scanner Platen Home Position Sensor High/Low
05-0040 Document Detect Sensor High/Low
05-0070 Document Scan Read Sensor1 High/Low
05-0110 Document Motor Forward Start/Stop
05-0111 Document Motor Backward Start/Stop
05-0130 Document Pickup Motor Forward Start/Stop
05-0131 Document Pickup Motor Backward Start/Stop
• Diagnostics > Adjustment > Print Adjustment > Automatic Adjustment

Purpose To calibrate/adjust the lengths of the vertical & horizontal image, and image position automatically
in print engine.
Operation Procedure 1) Press “Paper Supply” button and select a tray.
2) Press “Paper Size” button and select a paper size of the previously selected tray.
3) Press “Print” button. A test pattern will be printed out.

4. Troubleshooting
4) Place the printed pattern on platen.

• The words “front side” on the chart face the glass
• The arrows face left edge of the platen
• Press “Scan 1”
5) Place the printed pattern on platen.
• The words “back side” on the chart face the glass
• The arrows face left edge of the platen
• Press “Scan 2”
6) Press “OK” button. Automatic scanning will occur .
7) Locate the back side of Scanner A/S Chart at the scanner glass again and press
“OK” button once more.
8) The system will automatically calculate the proper value based on scanning result of
the test pattern.
9) The new values are set to the system.
• Diagnostics > Adjustment > Print Adjustment > Image Position

Purpose Manually adjust printed image position on paper in print engine
Operation Procedure 1) Select a tray required adjustment.
2) Change the adjustment value with ”+”, “-” then press “OK” button to save changes.
• Simplex Leading Edge
• Simplex Side Edge
• Duplex Leading Edge
• Duplex Side Edge
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose “ALL” for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : ± 4.0 mm
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.

4. Troubleshooting
• Diagnostics > Adjustment > Copy Adjustment > Image Position

Purpose Manually adjust copied image position on paper in copy engine
Operation Procedure
NOTE
Before copy adjustment,
1) Please make sure that the initial values of the margin adjustment are the same as the values
of the print adjustment.
2) It is recommended to perform adjustment for each tray at a time. i.e. do not select “All” for
tray selection. It often causes confusing for the adjustment.
3) The Procedure for copy adjustment is almost same as “Print Adjustment”.
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose “ALL” for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : ± 4.0 mm
1) Select a tray required adjustment.

2) Change the adjustment value with ”+”, “-” then press “OK” button to save changes.
• Simplex Leading Edge
• Simplex Side Edge
• Duplex Leading Edge
• Duplex Side Edge
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.
• Diagnostics > Adjustment > Scan Area Adjustment > Manual Adjustment
Purpose To correct image position and magnification of scanned images manually.
Operation Procedure 1) Choose one item from the table. There are three items to choose.
• Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:
98.5/101.5)
2) Select one item and press the “Edit” button.
3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press “+”.
Otherwise, press “-”.
5) Magnification (c) : If the current value is smaller than the specification, press “-”.
Otherwise, press “+”.
6) Press the “OK” button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the scan
glass.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line “c” of the chart to the copy.

4. Troubleshooting
NOTE
Specification
- a,b : 10, ± 1.5 mm
- c: 190, ± 1.5 mm
• Diagnostics > Adjustment > ADF Adjustment > Manual Adjustment

Purpose To correct image position and magnification of scanned images manually.
Operation Procedure 1) Choose one item from the table. There are three items to choose.
• Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:
98.5/101.5)
2) Select one item and press the “Edit” button.
3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press “+”.
Otherwise, press “-”.
5) Magnification (c) : If the current value is smaller than the specification, press “-”.
Otherwise, press “+”.
6) Press the “OK” button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the DSDF.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line “c” of the chart to the copy.
NOTE
Specification
- a,b : 10, ± 1.5 mm
- c: 190, ± 1.5 mm
• Diagnostics > ACS

Purpose To set the color coverage ratio of auto color mode in copy function.
• Color Coverage Ratio : The ratio of color contents in the original document.
Operation Procedure Change the level from 1 to 5.
• Classifies a document as color, if color coverage of the document is higher than
predefined level.
• Level 1 has higher probability of classifying documents to color, while level 5 has
lower probability.
Verification Copy the ‘mono copied’ original with auto color mode and check if print out is monochrome.

4. Troubleshooting
• Diagnostics > Image Management > Auto Color Registration

Purpose To correct color registration of the system when it shows color shift between the original and a
copy.
Operation Procedure 1) Select “On” or “Off” or “Execute Now” for ACR execution.
• If you select “Off”, ACR will not execute.
• If you select “On”, ACR will execute as the determined conditions.
• If you select “Execute Now”, ACR will execute now.
2) After selecting “On”, change execution condition(s) of the Automatic Color Registration.
• Page Condition : The system executes ACR based on the count of printed pages
since the last ACR execution.
• Inner Temperature : The system executes ACR when inner temperature of the device
increases or decreases by the configured value since the last ACR execution.
• LSU Temperature : The system executes ACR when LSU temperature of the device
increases or decreases by the configured value since the last ACR execution.
NOTE
- ACR execution occurs when one of the ACR option meets the condition.
Verification Compare the original with a copy after an execution of Auto Color Registration.
Specification • Page Condition
- Range : 100 ~ 5000
- Default : 120
• Inner Temperature
- Range : 2 ~ 10
- Default : 6
• LSU Temperature
- Range : 1 ~ 10
- Default : 3
• Diagnostics > Image Management > Auto Tone Adjustment Activation > Normal
Purpose To correct image quality when density of the image is poor. Normal TRC Control is recommended
to be performed after changing a unit, such as toner cartridge, imaging unit, and ITB, and reboot.
Operation Procedure 1) Select “On” or “Off” for Normal TRC Control execution.
• If you select “Off”, Normal TRC Control will not execute.
• If you select “On”, Normal TRC Control will execute as the determined conditions.
2) Change execution condition(s) of Normal TRC Control.
• Page Count: The system executes Normal TRC Control based on the count of printed
pages since the last execution.
• Time Left Alone: The system executes Normal TRC Control when the system returns
from a power save mode and the rest time exceeds the configured value.
Verification Print out a test job and make sure the image quality has recovered.

4. Troubleshooting
• Diagnostics > Image Management > Auto Tone Adjustment Activation > Full
Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed.
replacing any OPC drum or density of the image is poor. And this function will be performed
when temperature and/or humidity in the room changes suddenly.
Operation Procedure 1) Select “On” or “Off” for Full TRC Control execution.
• If you select “Off”, Full TRC Control will not execute.
• If you select “On”, Full TRC Control will execute as the determined conditions.
2) Change execution condition(s) of Full TRC Control.
• Page Count: The system executes Full TRC Control based on the count of printed
pages since the last execution.
• Time Left Alone: The system executes Full TRC Control when the system returns
from a power save mode and the rest time exceeds the configured value.
• Diagnostics > Image Management > Auto Tone Adjustment > Normal
Purpose To correct image quality when density of the image is poor. Normal TRC Control is recommended
to be performed after changing a unit, such as toner cartridge, imaging unit, and ITB, and reboot.
Operation Procedure When selecting “OK”, Normal TRC will execute now.
• Diagnostics > Image Management > Auto Tone Adjustment > Full
Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed.
replacing any OPC drum or density of the image is poor. And this function will be performed
when temperature and/or humidity in the room changes suddenly.
Operation Procedure When selecting “OK”, Full TRC will execute now.
• Diagnostics > Print Test Patterns

This menu prints the pattern stored in the machine.

4. Troubleshooting
4.6.6. Service Functions Tab
• Service Functions > Main Memory Clear

The function resets the system to factory default settings. This function is used to reset the system to the initial value
when the product is functioning abnormally . All the values are returned to the default values, and all the information,
which was set by the user, will be erased.
NOTE
Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.
• Service Functions > Hard Disk Maintenance

- Device Configuration Data Clear : This function formats all device configuration data, for example, user profile,
address book, and devices settings, on the hard disk.
- Temporary and Spool Data Clear : This function formats all temporary and spool data saved on the hard disk.
- User Saved Data and Log Data Clear : This function formats all the user data, for example, box data, pending secure
jobs, font, form, macro, data related applications, and job log, on the hard disk.
- All Saved Data Clear : This function formats all the data that can be erased with 3 functions above. The function
will NOT format the hard disk entirely.
• Service Functions > Network Port

This function enables/disables remote connections to the system via telnet, OSGI command shell, and SMB(samba)
protocol.
This function can be used when there is a problem that requires developers to access the system or when there is a
need for developers to upload applications for a test.
Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the administrator of the
customer site is necessary. The user must log in as the administrator to enable/disable the services.
• Service Functions > Debug Log

This function sets the system log message level. Users can select three options.
- Off : This option disables the logging option.
- Job Status: This option only enables the logging option of user created jobs.
- Details : This option enables all the logging options of the running tasks of the system. Note that this option might
create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,
and engineers need to investigate problems.
• Service Functions > Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system
log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the
plugged memory.
1) Connect USB memory to device.
2) Tap “Service Mode” app. When the pop-up appears, press the area below until the passcode window appears.
Eenter “1934” and press the “OK” button.
3) Go to "Service Functions > Debug Log" and change debug log level to “DETAILS”.
4) Go to "Service Functions > Capture Log"
5) Select All or Period. When you select Period, input the start and end date.
6) Press Capture Log button.
7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.

4. Troubleshooting
NOTE
If the system log size becomes considerably large, it will take a longer time to print.
8) Check is the Log file is created in the USB memory.

• Service Functions > Network Packet Capture
1) Capture Packets
- Start button
a) Start to capture network packet between device and external peer mode
b) Start button shall be changed to Stop button
NOTE
The packet capture is implemented by using “tcpdump-leth0–s1200–w[filename]”
- Packet Size
▪ Show the file size captured
2) Export Capture File

- Export button
▪ Export network packet capture file to USB memory stick
3) Delete Capture File

- Delete button
▪ Clear network packet capture file in a device
• Service Functions > System Recovery
NOTE
There are 3 methods for entering System Recovery mode.

- In case of normal booting,
▪ Enter SVC mode and select System Recovery menu.
- In case of abnormal booting,
▪ If the HDD is broken, the machine will enter System Recovery at booting.
▪ When turning the machine on while pushing the power button on OP panel, you can enter System Recovery forcibly.
This function repairs or formats the HDD of the system. To use this function, a HDD image need to be saved in a USB
memory, and that USB memory needs to be plugged in the system before the execution.
NOTE
- Memory stick file system type : FAT16 or FAT32 not NTFS

- Memory stick must contain the following 3 files only.
▪ unix script files x 2
▪ HDD image file x1
1) From the system recovery UI, Choose “SYS” to recover only the system partition of the HDD or “ALL” to recover
all the partition of the HDD.
2) When the system recovery UI is appeared after reboot, choose “HDD Repair” to repair any corrupted data in the
selected partition or choose “HDD Format” to format the data in the selected partition.
a) HDD Format
- Hidden Partition : This can format and reinstall the only System Binary in HDD. User data is not deleted.

4. Troubleshooting
- USB : This can format the HDD using USB stick. All data except the stored in MSOK will be deleted.
- Network : This can format the HDD using network. All data except the stored in MSOK will be deleted.
b) HDD Repair : This can restore the internal system by checking the HDD error. This is for HDD recovery itself
and irrelevant to the user data in device.
3) When pushing “Next” button, the login page for authentication will be displayed. The password will be 1934
as the factory setting password.
4) When pushing “Next” button, the following page will be displayed.

- In case of selecting USB option :
The Next button is pressed after inserting the USB stick.
The system will check for the required packages in the USB stick. If all the packages are present in the USB
stick then the system will be directed to the confirmation page otherwise an Error page will be displayed with
an appropriate error message.
- In case of selecting Network option :

This page contains two sections :
▪ Configure device IP address
a) Device IP: IP address for the device
b) Gateway IP: Gateway IP address for the device
c) Subnet Mask: Network Subnet Mask for the device
▪ Configure samba settings
a) Server IP : IP address of the server.
b) User ID : user ID of the server to login into the server system
c) Password : password of the server system
d) Shared folder : name of the shared folder on the server, where the packages for the system recovery
are present.
The Next button is pressed after providing the above information.
The system will establish the provided IP to the device and try to connect to the server and check for the
available packages on the server.
If Network is establish and all the packages are present in the shared folder of the server then the system will be
directed to the Confirmation page otherwise an Error page will be displayed with an appropriate error message.
5) When pushing “Next” button on option selection page, the confirmation page will be displayed.
6) When pushing “Next” button, progress page will be displayed.
7) When completing HDD Recovery or HDD Repair successfully, reboot the machine.
8) After rebooting, the machine will start the system initialization.
NOTE
If the system initialization is not executed, enter the svc mode and execute “Full memory clear”.
If not, the machine may not work normally.
9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all
FW module level.

4. Troubleshooting
• Service Functions > Hibernation

Hibernation mode makes the operating system image and it reduces operating time when you turn on the machine.
- ON : Hibernation mode ON
- OFF : Hibernation mode OFF
- Create New Image : Make the new Hibernation system image. When you enable the hibernation mode, you
can use this menu.
• Service Functions > SFE

Special Feature Enablement (SFE) means to provide the configurable options (On/Off) in service mode for technicians
or dealers to satisfy the requirements from B2B sites easily without changing the firmware installed in a device.
SFE Description
Code
001 In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output
direction regardless of simplex or duplex.
002 The device always prints output as mono about PC printing.
003 Confidential
006 The device support only user's own email address for scan to email.
007 The device prints as original 1 dot line without 2 dot line compensation.
008 The device ignores paper size command in PRN and prints as paper size in tray.
009 PJL readback response is changed with HPOS.
1) Add <CR><LF> to EOJ response.
2) No EOJ job but EOJ response occurs.
3) Device uses Job name instead of EOJ name.
010 Maximum value of 'Power save time' is increased as 240 min.
012 If the device is in jam status, all print jobs except secure or stored jobs are deleted automatically.
013 The device ignores the USB memory stick and detects only card reader.
014 When the authenticated user uses scan to email, user's email address is added automatically.
015 Ths device supports to connect to LDAPs server without any certificate.
016 The device fits image appearance in report page
018 The device blocks apk installation.
019 User ID is not case-sensitive for login
020 Confidential
023 The device rotates copy output 180 degrees when executed on flatbed.
024 The device executes copy job as only mono even though color copy is started.
025 Confidential
026 The device maintains HDD encryption as a default.
029 If this SFE option is enabled, user can use 3 digit password for SMB features like Scan to Server(SMB), SMB
auth and Fax forward to SMB.
031 This option will show detail information in the job status such as total pages and printing options.
032 If this SFE option is enabled, the image processor shall not omit line that is less than 1 dot. By PCL 6 command
rule, the device shall not print less than 1 dot line. But this SFE is enabled, the device shall print it.
033 If this SFE option is enabled, the image processor shall draw Letter Gothic font as previous thickness(Bitstream)
thicker than URW++.
035 The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support
A3/Ledger size.

4. Troubleshooting
SFE Description
Code
038 The device shall provide 0 margin printable area. It just applies engine masking. This SFE code is just for SW
margin. To support borderless printing, the engine FW also change the masking value.
054 If this SFE is enabled, UI shall keep jam animation pop-up until error is cleared.
• Service Functions > Dealer ID

The SFE functions related to the dealer will be enable.
• Service Functions > Envelope Rotate

This menu is enabling rotate when printing on envelope. The machine usually guides to load envelope with SEF
direction. If this function is enabled, the user can load envelope with LEF direction and the machine shall rotate image
for printing exactly on envelope.
This function shall provide the setting options as follows:
- Off (default) : Load envelope SEF direction
- 90 degrees : Load envelope LEF direction
- 180 degrees : Load envelope SEF direction with flap is bottom side
NOTE
1) If the paper source is 'Auto', the device shall feed from MP Tray. Because the LEF envelope can be loaded only in
MP Tray according to Paper Specification.
2) If the length of envelope is over max size of custom width, the device shall not rotate image and just determine
the direction of envelope is SEF.
For example, the A4 model support custom size like W 98-216 ~ L148-356. This model doesn't support C5
Env.(162x229) DL Env.(110x220), No9 Env.(98x225), No10 Env.(105x241) rotation.
• Service Functions > Restore Background Image

When the system recognizes that the installed toner cartridge is a refill one, the system shall automatically change the
wallpaper with the message on the display panel. A user can change the previous used wallpaper via gallery or long press
on home screen in user mode temporarily. But, the non-genuine toner wallpaper shall be shown again at every 12:00AM.
When "Restore Background Image" in service mode is on, the system shall restore the previous used wallpaper and do
not show non-genuine toner wallpaper until toner is changed.

4. Troubleshooting
4.7. Troubleshooting
4.7.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.
Print (test page)
Printing
quality is Refer to "Solution
nomal? of Image Problem"
END

4. Troubleshooting
4.7.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code Error Message Troubleshooting Page

11-2T01 Tray paper mismatch P.4–59
11-2T11 Tray 1 paper mismatch P.4–59
11-2T61 MP tray paper mismatch P.4–59
31-1A01 Job is completed with error: Authentication Error P.4–60
31-1A02 Job is completed with error: Authentication Required P.4–60
31-1A03 Job is completed with error: Could not Connect to configured SMTP server P.4–61
31-1A04 Job is completed with error: Mail size exceeds the server limits P.4–61
31-1A05 Job is completed with error: Mail size too large P.4–62
31-1A06 Job is completed with error: Network Error P.4–62
31-1A07 Job is completed with error: Send Failed P.4–62
31-1A08 Job is completed with error: DNS resolution failure P.4–63
31-1A09 Job is completed with error: Not support SSL encryption method P.4–63
31-1A0A Job is completed with error: Wrong email address(es) P.4–63
31-1A21 Job is completed with error: POP3 Authentication Failure P.4–64
31-1A22 Job is completed with error: POP3 Authentication Required P.4–64
31-1A23 Job is completed with error: POP3 Connection Error P.4–65
31-1A24 Job is completed with error: POP3 Error P.4–65
31-1E01 Job is completed with error: Invalid Server Address P.4–66
31-1E02 Job is completed with error: Authentication Failure P.4–66
31-1E03 Job is completed with error: Communication Error P.4–67
31-1E04 Job is completed with error: File Existed P.4–67
31-1E05 Job is completed with error: Over limit File name P.4–68
31-1E06 Job is completed with error: File Access Denied P.4–68
31-1E07 Job is completed with error: Network Error P.4–69
31-1E08 Job is completed with error: Exceed maximum connection of SMB server P.4–69
41-1111 Job is completed with error: Communication Error P.4–70
41-1112 Job is completed with error: No Answer P.4–70
41-1113 Job is completed with error: Line Busy P.4–71
41-1116 Job is completed with error : Communication Error P.4–72

4. Troubleshooting

41-1122 Job is completed with error: No Answer P.4–73
41-1123 Job is completed with error: Line Error P.4–74
41-1F01 Job is completed with error: Junk Fax Blocked P.4–77
51-1D01 Software Integrity Failure: #51-1D01. Please call for service P.4–77
61-1111 Booting Failure: #61-1111. Turn off then on. Call for service if the problem
P.4–78
persists
61-1500 Unverified application(s) installed. Please contact administrator P.4–78
61-1Y70 Scanner Failure: #61-1Y70. Turn off then on. Call for service if the problem
P.4–79
persists
61-C401 Job is completed with error: DNS Error P.4–79
A1-1210 Fuser Motor Failure: #A1-1210. Turn off then on. Call for service if the
P.4–80
problem persists
A1-3610 Development Motor Failure: #A1-3610. Turn off then on. Call for service if
P.4–81
the problem persists
P.4–81
P.4–81
A1-4310 Engage Motor Failure: #A1-4310. Turn off then on. Call for service if the
P.4–81
problem persists
A2-1210 SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the
P.4–82
problem persists
A2-2110 Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the
P.4–82
problem persists
A2-2610 Development Fan Failure: #A2-2610. Turn off then on. Call for service if
P.4–82
A3-2113 The CTD sensor is dirty. Please clean it with soft cloth or paper P.4–83
A3-3211 Temperature Sensor Failure: #A3-3211. Turn off then on. Call for service if
P.4–84
P.4–84
P.4–84
P.4–84
A3-3320 The room temperature is not suitable for this set use. Please adjust room
P.4–85
temperature
A3-4114 The ACR sensor is dirty. Please clean it with soft cloth or paper P.4–85

4. Troubleshooting

A3-6110 Development Cam Sensor Failure: #A3-6110. Turn off then on. Call for
P.4–85
service if the problem persists
C2-2110 Yellow toner is low P.4–86
C2-2120 Yellow toner is very low P.4–86
C2-2140 End of life, Replace with new yellow toner cartridge P.4–86
C2-2170 End of life, Replace with new yellow toner cartridge P.4–86
C2-2410 Install yellow toner cartridge P.4–86
C2-2512 Yellow toner cartridge is not compatible. Check the user guide P.4–87
C2-2515 Yellow toner cartridge is not available in the country set in the machine.
P.4–87
Install a toner cartridge that is compatible with your country
C2-2517 Yellow Toner Cartridge Failure: #C2-2517. Call for service P.4–87
C2-2526 Toner mismatch on yellow toner cartridge position. Install again in the proper
P.4–87
position.
C2-2711 Toner Cartridge Failure: #C2-2711. Yellow toner cartridge is not installed.
P.4–87
Install the cartridge
C2-2712 Toner Cartridge Failure: #C2-2712. Call for service P.4–87
C2-3110 Magenta toner is low P.4–88
C2-3120 Magenta toner is very low P.4–88
C2-3140 End of life, Replace with new magenta toner cartridge P.4–88
C2-3170 End of life, Replace with new magenta toner cartridge P.4–88
C2-3410 Install magenta toner cartridge P.4–88
C2-3512 Magenta toner cartridge is not compatible. Check the user guide P.4–89
C2-3515 Magenta toner cartridge is not available in the country set in the machine.
P.4–89
Install a toner cartridge that is compatible with your country
C2-3517 Magenta Toner Cartridge Failure: #C2-3517. Call for service P.4–89
C2-3526 Toner mismatch on magenta toner cartridge position. Install again in the
P.4–89
proper position.
C2-3711 Toner Cartridge Failure: #C2-3711. Magenta toner cartridge is not installed.
P.4–89
C2-4110 Cyan toner is low P.4–90
C2-4120 Cyan toner is very low P.4–90

4. Troubleshooting

C2-4140 End of life, Replace with new cyan toner cartridge P.4–90
C2-4170 End of life, Replace with new cyan toner cartridge P.4–90
C2-4410 Install cyan toner cartridge P.4–90
C2-4512 Cyan toner cartridge is not compatible. Check the user guide P.4–91
C2-4515 Cyan toner cartridge is not available in the country set in the machine. Install
P.4–91
a toner cartridge that is compatible with your country
C2-4517 Cyan Toner Cartridge Failure: #C2-4517. Call for service P.4–91
C2-4526 Toner mismatch on cyan toner cartridge position. Install again in the proper
P.4–91
position.
C2-4711 Toner Cartridge Failure: #C2-4711. Cyan toner cartridge is not installed.
P.4–91
C2-5110 Black toner is low P.4–91
C2-5120 Black toner is very low P.4–92
C2-5140 End of life, Replace with new black toner cartridge P.4–92
C2-5170 End of life, Replace with new black toner cartridge P.4–92
C2-5410 Install black toner cartridge P.4–92
C2-5512 Black toner cartridge is not compatible. Check the user guide P.4–93
C2-5515 Black toner cartridge is not available in the country set in the machine. Install
P.4–93
a toner cartridge that is compatible with your country
C2-5517 Black Toner Cartridge Failure: #C2-5517. Call for service P.4–93
C2-5526 Toner mismatch on black toner cartridge position. Install again in the proper
P.4–93
position.
C2-5711 Toner Cartridge Failure: #C2-5711. Black toner cartridge is not installed.
P.4–93
C5-1110 Prepare new transfer belt unit P.4–94
C5-1120 Replace with new transfer belt unit P.4–94
C5-1310 Install image transfer belt unit. P.4–94
C5-1410 Image transfer belt unit is not compatible. Check the user guide. P.4–94
C5-1710 Sensor Failure: #C5-1710. Turn off then on P.4–95
C6-1110 Prepare new fuser unit P.4–95

4. Troubleshooting

C6-1120 Replace with new fuser unit P.4–95
C7-1110 Waste toner container is almost full. Order new one P.4–95
C7-1130 Waste toner container is full. Replace it P.4–95
C7-1311 Waste toner container is not installed. Install it P.4–96
C9-1115 Replace with new tray 1 retard roller P.4–96
C9-1122 Replace with new tray 2 pickup roller P.4–96
C9-1132 Replace with new tray 3 pickup roller P.4–97
H1-1210 Paper jam in tray 2. Please open the door and remove paper, then close the
P.4–98
door.
P.4–98
door.
H1-1222 Tray 2 cassette is pulled out. Insert it properly P.4–99
H1-1252 Paper is empty in tray 2. Load paper P.4–99
H1-1253 Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the
P.4–100
problem persists
P.4–101
door.
P.4–101
door.
P.4–103
problem persists
P.4–104
door.
P.4–104
door.
P.4–106
problem persists
M1-1110 Paper jam in tray 1. Please remove the paper P.4–107
M1-1610 Paper jam in MP tray. Please remove the paper P.4–109
M1-3122 Tray 1 cassette is pulled out. Insert it properly P.4–109
M1-4111 Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the
P.4–110
problem persists
M1-5112 Paper is empty in tray 1. Load paper P.4–111
M1-5113 Paper is empty in tray 1. Load paper P.4–111
M1-5120 Paper is empty in all tray. Load paper P.4–111
M1-5612 Paper is empty in MP tray. Load paper P.4–112
M2-1111 Paper jam inside of machine. Please remove the paper P.4–113

4. Troubleshooting

M2-2210 Paper jam inside of duplex path. Please remove the paper P.4–113
M2-2214 Paper jam inside of duplex path. Please remove the paper P.4–113
M2-2310 Paper jam at the bottom of duplex path. Please remove the paper P.4–113
M3-1110 Paper jam in exit area. Please remove the paper P.4–114
M3-2130 Paper in output bin is full. Remove printed paper P.4–115
S1-1113 Video System Failure: #S1-1113. Turn off then on P.4–116
S1-2000 Video System Failure: #S1-2000. Call for service P.4–117
S1-2433 System Failure: #S1-2433 . Call for service P.4–117
S1-2434 There is not enough space on the hard disk. Please delete the information
P.4–118
stored in the address book
S1-2435 There is not enough space on the hard disk. Please delete the stored file P.4–118
S1-2436 There is not enough space on the hard disk. Please delete the stored file P.4–118
S1-2437 There is not enough space on the hard disk. Please wait a moment P.4–118
S1-2438 There is not enough space on the hard disk. Please check your printer P.4–118
S1-2439 There is not enough space on the hard disk. Please check your printer P.4–118
S1-2443 HDD System Failure: #S1-2443. Call for service P.4–117
S1-2450 HDD Failure: #S1-2450. Call for service. P.4–118
S1-2510 MSOK Failure: #S1-2510. Call for service and change MSOK P.4–118
S1-2520 MSOK Failure: #S1-2520. Call for service P.4–118
S1-2521 MSOK Failure: #S1-2521. Call for service P.4–118
S1-2550 MSOK Failure: #S1-2550. Call for service and change MSOK P.4–118
S2-1110 Engine Failure: #S2-1110. Call for service if the problem persists P.4–119
S2-1210 Engine System Failure: #S2-1210. Call for service if the problem persists P.4–119
S2-4120 Door is open. Close it P.4–120
S3-3122 Scanner is locked. Please try to release scanner lock P.4–121
S5-3111 UI System Failure: #S5-3111. Turn off then on. Call for service if the
P.4–122
problem persists
S5-3113 UI System Failure: #S5-3113. Turn off then on. Call for service if the
P.4–122
problem persists

4. Troubleshooting

S6-3113 Network Failure: #S6-3113. Turn off then on. Call for service if the problem
P.4–124
persists
S6-3114 Network Failure: #S6-3114. Turn off then on. Call for service if the problem
P.4–124
persists
S6-3122 Network cable is disconnected. Check it P.4–124
S6-3123 This IP address conflicts with that of other system. Check it P.4–125
S6-3128 802.1x authentication failed. Please contact the system administrator P.4–125
S7-1110 Engine System Failure: #S7-1110. Turn off then on P.4–126
S7-1120 The lack of AC source capacity: #S7-1120. Open the door, then close it.
P.4–126
Call for service if the problem persists
S7-2110 Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the
P.4–127
problem persists
U1-2113 Fuser Unit Failure: #U1-2113. Turn off then on P.4–127
U1-2115 Fuser Unit Failure: #U1-2115. Turn off then on. Call for service if the
P.4–127
problem persists
P.4–127
problem persists
U1-2119 Fuser Unit Failure: #U1-2119. Turn off then on P.4–127
P.4–128
problem persists
P.4–128
problem persists
P.4–128
problem persists
P.4–128
problem persists
P.4–128
problem persists
P.4–128
problem persists
P.4–128
problem persists
U1-2336 Fuser Failure: #U1-2336. Turn off then on P.4–128
U1-2338 Fuser Failure: #U1-2338. Turn off then on P.4–128
P.4–128
problem persists
U1-233C Fuser Failure: #U1-233C. Turn off then on P.4–128
U1-233E Fuser Failure: #U1-233E. Turn off then on P.4–128
U1-233F Fuser Unit Failure: #U1-233F. Turn off then on. Call for service if the
P.4–128
problem persists
U1-233G Fuser Unit Failure: #U1-233G. Turn off then on. Call for service if the
P.4–128
problem persists
U1-233H Fuser Unit Failure: #U1-233H. Turn off then on. Call for service if the
P.4–128
problem persists

4. Troubleshooting

U1-233J Fuser Unit Failure: #U1-233J. Turn off then on. Call for service if the
P.4–128
problem persists
U1-233K Fuser Unit Failure: #U1-233K. Turn off then on. Call for service if the
P.4–128
problem persists
U1-233M Fuser Unit Failure: #U1-233M. Turn off then on. Call for service if the
P.4–128
problem persists
U1-233N Fuser Unit Failure: #U1-233N. Turn off then on. Call for service if the
P.4–128
problem persists
P.4–128
problem persists
U1-234H Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the
P.4–128
problem persists
U1-234K Fuser Failure: #U1-234K. Turn off then on P.4–128
U1-234M Fuser Failure: #U1-234M. Turn off then on P.4–128
U1-234N Fuser Failure: #U1-234N. Turn off then on P.4–128
U1-234Q Fuser Failure: #U1-234Q. Turn off then on P.4–128
U1-234R Fuser Unit Failure: #U1-234R. Turn off then on. Call for service if the
P.4–128
problem persists
U1-234S Fuser Failure: #U1-234S. Turn off then on P.4–128
U1-234T Fuser Unit Failure: #U1-234T. Turn off then on. Call for service if the
P.4–128
problem persists
U1-234U Fuser Unit Failure: #U1-234U. Turn off then on. Call for service if the
P.4–128
problem persists
U2-2113 Yellow LSU Failure: #U2-2113. Turn off then on P.4–129
U2-5113 Black LSU Failure: #U2-5113. Please turn off then on P.4–129
U2-6121 LSU Failure: #U2-6121. Please turn off then on P.4–129
U2-6122 LSU Failure: #U2-6122. Turn off then on. Call for service if the problem
P.4–129
persists
U2-6123 LSU Failure: #U2-6123. Please turn off then on P.4–129
U3-3113 Original paper jam in front of the scanner P.4–130
U3-3213 Original paper jam inside the scanner P.4–130
U3-4210 Top door of scanner is open P.4–130

4. Troubleshooting
4.7.2.1. 11–2Txx (Paper Mismatch error)
► Error Code
11-2T11
11-2T21
11-2T31
11-2T41
11-2T61
► Error message
Tray 1 Paper Mismatch
MP Paper Mismatch
► Symptom
Paper in tray is not matched to the machine paper setting.
► Troubleshooting method
1) Check and change the paper setting of the corresponding tray properly.

4. Troubleshooting
4.7.2.2. 31–xxxx_41–xxxx_51–xxxx_61–xxxx (Scan to_Fax communication error)
► Error Code
31-1A01
► Error message
Job is completed with error: Authentication Error
► Symptom
Scan to Email job is completed with error. “Authentication Error” or same meaning message appears.
1) Access SyncThru Web Service with administrator account.
2) Make sure valid login ID or password in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP)
SMTP Login Information.
3) Press Test button for connection test.
► Error Code
31-1A02
► Error message
Job is completed with error: Authentication Required
► Symptom
Scan to Email job is completed with error. “Authentication Required” or same meaning message appears.
2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication
enabled and type login ID and password.
3) Press Test button for connection test.

4. Troubleshooting
► Error Code
31-1A03
► Error message
Job is completed with error: Could not Connect to configured SMTP server
► Symptom
Scan to Email job is completed with error. “Could not connect to configured SMTP server” or same meaning message
appears.
1) Connect network cable. Or, connect Wi-Fi.
2) Access SyncThru Web Service with administrator privilege. Make Ethernet or Wi-Fi enabled in SyncThru Web
Service System Security Feature Management Physical Ports.
3) Make sure valid SMTP server address (IP address or Host name) in SyncThru Web Service Network Settings
Outgoing Mail Server (SMTP). When the above address is described with the Hostname, check that the DNS
server is prope
► Error Code
31-1A04
► Error message
Job is completed with error: Mail size exceeds the server limits
► Symptom
Scan to Email job is completed with error. “Mail size exceeds the server limits” or same meaning message appears.
1) Contact SMTP server administrator to check maximum mail size.
2) Access SyncThru Web Service with administrator privilege. Decrease Maximum Message Size in SyncThru Web
Service Network Settings Outgoing Mail Server (SMTP).
3) Change low resolution in scan original or mono in color mode.

4. Troubleshooting
► Error Code
31-1A05
► Error message
Job is completed with error: Mail size too large
► Symptom
Scan to Email job is completed with error. “Mail size too large” or same meaning message appears.
1) Change scan options to reduce scanned image in resolution or color mode and so on.
2) Access SyncThru Web Service with administrator privilege. Increase Maximum Message Size in SyncThru Web
Service Network Settings Outgoing Mail Server (SMTP).
3) Change low resolution in scan original or mono in color mode.
► Error Code
31-1A06
► Error message
Job is completed with error: Network Error
► Symptom
Scan to Email job is completed with error. “Mail size too large” or same meaning message appears.
1) Send email job again. Power off then on if the problem persists.
► Error Code
31-1A07
► Error message
Job is completed with error: Send Failed
► Symptom
Scan to Email job is completed with error. “Send Failed” or same meaning message appears. Condition: Scan
to Email job terminated.
1) Access SyncThru with administrator account.
2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication
enabled and type login ID and password. Additionally, you can test server connection with ‘Test’ button.

4. Troubleshooting
► Error Code
31-1A08
► Error message
Job is completed with error: DNS resolution failure
► Symptom
Scan to Email job is completed with error. “DNS Resolution Failure” or same meaning message appears. Condition:
Scan to Email job terminated.
2) Make sure valid Domain Name or Primary DNS server address in SyncThru Web Service Network Setting
Interface Ethernet TCP/IPv4 Domain Name. Or Input Secondary DNS server address in SyncThru Web Service
Network Setting Interface Ethernet TCP/IPv4 Domain Name.
3) Then test connection of the DNS server. Try same job again after few minutes. Or Input any server address
as IP address type.
► Error Code
31-1A09
► Error message
Job is completed with error: Not support SSL encryption method
► Symptom
Scan to Email job is completed with error. ˝Not supported SSL encryption” or same meaning message appears.
1) Please contact SMTP server administrator in order to change SSL encryption method. Press Test button to try
to connect SMTP Server.
► Error Code
31-1A0A
► Error message
Job is completed with error: Wrong email address(es)
► Symptom
Scan to Email job is completed with error.
1) Check the left side and right side of @ in the e-mail addresses.

4. Troubleshooting
► Error Code
31-1A21
► Error message
Job is completed with error: POP3 Authentication Failure
► Symptom
Scan to Email job is completed with error. “POP3 Authentication Failure” or same meaning message appears.
2) Make sure valid login ID and password in SyncThru Web Service Network Setting Outgoing Mail Server (SMTP)
POP3 Authentication. Additionally, you can test server connection with ‘Test’ button.
► Error Code
31-1A22
► Error message
Job is completed with error: POP3 Authentication Required
► Symptom
Scan to Email job is completed with error. “POP3 Authentication Required” or same meaning message appears.
2) Make SMTP Requires POP3 Before SMTP Authentication as enabled in SyncThru Web Service Network Setting
Outgoing Mail Server (SMTP) POP3 Authentication. Then, Input Login ID and Password. Additionally, you can
test server connection with ‘Test’ button

4. Troubleshooting
► Error Code
31-1A23
► Error message
Job is completed with error: POP3 Connection Error
► Symptom
Scan to Email job is completed with error. “POP3 Connection Error” or same meaning message appears.
2) Make sure valid IP address of POP3 server in SyncThru Web Service Network Setting Outgoing Mail Server
(SMTP) POP3 Authentication. Additionally, you can test server connection with ‘Test’ button.
3) If host name is used in POP3 server address, Make sure valid DNS server in SyncThru Web Service Network
Setting Interface Ethernet TCP/IPv4 Domain Name.
4) If problem persists, contact network administrator.
► Error Code
31-1A24
► Error message
Job is completed with error: POP3 Error
► Symptom
Scan to Email job is completed with error. “POP3 Error” or same meaning message appears. Condition: Scan
to Email job terminated.
2) Make sure valid IP address of POP3 server in SyncThru Web Service Network Setting Outgoing Mail Server
(SMTP) POP3 Authentication. Additionally, you can test server connection with ‘Test’ button.
3) If host name is used in POP3 server address, Make sure valid DNS server in SyncThru Web Service Network
Setting Interface Ethernet TCP/IPv4 Domain Name.

4. Troubleshooting
► Error Code
31-1E01
► Error message
Job is completed with error: Invalid Server Address
► Symptom
Scan to Server job is completed with error. ˝Invalid Server Address” or same meaning message appears.
2) Make sure valid IP address of server in SyncThru Web Service Address Book Individual Select the contact Click
Edit SMB or FTP Server Address. Additionally, you can test server connection with ‘Test’ button.
3) If host name is used in server address, Make sure valid DNS server in SyncThru Web Service Network Setting
Interface Ethernet TCP/IPv4 Domain Name.
► Error Code
31-1E02
► Error message
Job is completed with error: Authentication Failure
► Symptom
Scan to Server job is completed with error. ˝Authentication Failure” or same meaning message appears. Condition:
Scan to Server job terminated.
1) There are 2 ways to input server ID/PW. The one way is to input ID/PW in SyncThru Web Service. Access
SyncThru Web Service with administrator privilege. Make sure valid ID/Password of server in SyncThru Web
Service Address Book Individual Select the contact Click Edit SMB or FTP Login ID and Password.
Additionally, you can test server connection with ‘Test’ button. The other way is to input ID/PW in Local UI.
Execute application for server job. Then select the contact. When Local UI prompts window for ID/PW, input
valid ID/PW. If problem persists, contact SMB or FTP server administrator.

4. Troubleshooting
► Error Code
31-1E03
► Error message
Job is completed with error: Communication Error
► Symptom
Scan to Server job is completed with error. ˝Communication Error” or same meaning message appears. Condition: Scan
to Server job terminated.
1) To make protocol support.
• Access SyncThru Web Service with administrator privilege. - Make sure SMB or FTP protocol enabled in
SyncThru Web Service Machine Settings Scan&Send or Scan SMB or FTP.
2) To change port number.
• Contact SMB or FTP server administrator to get valid port number.
• Access SyncThru Web Service with administrator privilege.
• Change port number in SyncThru Web Service Address Book Individual Select the contact Click Edit
SMB or FTP Server Port.
► Error Code
31-1E04
► Error message
Job is completed with error: File Existed
► Symptom
Scan to Server job is completed with error. ˝File Existed” or same meaning message appears. Condition: Scan
1) Access SyncThru Web Service with administrator privilege.
2) Change Filing policy from Cancel to Overwrite or Change Name in SyncThru Web Service Address Book
Individual Select the contact Click Edit SMB or FTP.
Additionally, you can test server connection with ‘Test’ button. If problem persists, contact SMB or FTP server
administrator.

4. Troubleshooting
► Error Code
31-1E05
► Error message
Job is completed with error: Over limit File name
► Symptom
Scan to Server job is completed with error. ˝Over limit File Name” or same meaning message appears. Condition: Scan
1) Change short file name in Local UI Scan&Send or Scan to Server File Name.
2) Or, Change short file name in SyncThru Web Service Address Book Individual Select the contact Click Edit
SMB or FTP after access SyncThru Web Service with administrator privilege.
Additionally, you can test server connection with ‘Test’ button. If problem persists, contact SMB or FTP server
administrator.
► Error Code
31-1E06
► Error message
Job is completed with error: File Access Denied
► Symptom
Scan to Server job is completed with error. ˝File Access Denied” or same meaning message appears. Condition: Scan
1) This issue is out of device system scope. Contact SMB or FTP server administrator to get file write access. After
you get file write access, Try to create new file in the server.

4. Troubleshooting
► Error Code
31-1E07
► Error message
Job is completed with error: Network Error
► Symptom
Scan to Server job is completed with error. ˝Network Error” or same meaning message appears. Condition: Scan
1) Send server job again. Power off then on if the problem persists.
► Error Code
31-1E08
► Error message
Job is completed with error: Exceed maximum connection of SMB server
► Symptom
Scan to Server job is completed with error. ˝Exceed Maximum Connection” or same meaning message appears.
1) This issue is out of device system scope. Contact SMB or FTP server administrator to get connection or to
increase amount of connection.

4. Troubleshooting
► Error Code
41-1111
► Error message
► Symptom
Fax line condition has some errors.
1) Check after setting up the menu Smart Fax Diag - VoIP - Noise - Big Noise
2) Check after changing ECM config: On - Off or Off - On
3) Check after Service Mode - Fax Diagnostics - Continuous Frame: Off
4) Check after Service Mode - Fax Diagnostics - TCF duration: 3sec.
5) Change Tel. line
6) Contact commoncarrier
► Error Code
41-1112
► Error message
Job is completed with error: No Answer
► Symptom
No answer when transmission
• Error of dialing
1) Check the prefix config.
2) Check after Service Mode - Fax Diagnostics - DTMF Timing: 7sec.
3) Check after Service Mode - Fax Diagnostics - Autodial Start Pause Time: 5sec.
• Error of fax line
4) Change Tel. line

4. Troubleshooting
► Error Code
41-1113
► Error message
Job is completed with error: Line Busy
► Symptom
Line is busy
1) Check the phone number
2) Check the prefix config.
3) Check after Service Mode - Fax Diagnostics - Busy Signal Detect: Off
4) Change Tel. line
► Error Code
41-1114
► Error message
► Symptom
Communication error occurs when transmission
1) If the same error occurs, refer to the followings (User Config. menu)
2) Change the setting of Smart Fax Diag VoIP- Noise - Big Noise (Service Config. menu)

4. Troubleshooting
► Error Code
41-1115
► Error message
► Symptom
Communication error occurs when transmission
3) Check after changing resolution to standard
► Error Code
41-1116
► Error message
Job is completed with error : Communication Error
► Symptom
Direct TX Communication error occurs
1) If there is simultaneous job, try to send the fax after finish it.
2) Try to send fax after power reboot.

4. Troubleshooting
► Error Code
41-1121
► Error message
► Symptom
Fax receiving error
3) Check after Service Mode - Fax Diagnostics - Continuous Frame: Off - Check after Service Mode - Fax Diagnostics
- TCF duration: 3sec.
4) Change Tel. line
► Error Code
41-1122
► Error message
Job is completed with error: No Answer
► Symptom
No answer when receiving
2) Change Tel. line

4. Troubleshooting
► Error Code
41-1123
► Error message
Job is completed with error: Line Error
► Symptom
Fax line error and no printout
3) Change Tel. line
► Error Code
41-1124
► Error message
► Symptom
Communication error occurs when receiving
1) If the same error occurs, refer to the followings (User Config. menu)
2) Change the setting of Smart Fax Diag VoIP- Noise - Big Noise

4. Troubleshooting
► Error Code
41-1125
► Error message
► Symptom
3) Change Tel. line
► Error Code
41-1126
► Error message
► Symptom
3) Change Tel. line

4. Troubleshooting
► Error Code
41-1127
► Error message
► Symptom
Line error with blank printout
2) Check after changing ECM config: Off - On
► Error Code
41-1128
► Error message
► Symptom
Line error with blank printout or data
5) Change Tel. line

4. Troubleshooting
► Error Code
41-1F01
► Error message
Job is completed with error: Junk Fax Blocked
► Symptom
Line disconnection & Junk Fax Blocking before ringing and fax receiving
1) Check the Fax number at job status or Fax Received Report
2) Delete the Fax number at the Junk Fax config. menu of Fax Settings
► Error Code
51-1D01
► Error message
Software Integrity Failure: #51-1D01. Please call for service
► Symptom
SW integrity verification is failed inside machine.
• Backup user data at the HDD and system configuration.
1) Enter the service mode
2) HDD format
3) Restore the backup date after system booting

4. Troubleshooting
► Error Code
61-1111
► Error message
Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists
► Symptom
The printer failed to create the hibernation image.
• Boot the printer in service mode - Select hibernation on.
• If the error continues to occur, then turn the printer off and then back on. Impact: The printer cannot use the set.
► Error Code
61-1500
► Error message
Unverified application(s) installed. Please contact administrator
► Symptom
When unverified 3rd party solution is installed, user or administrator is not easily noticed for the unverified solution,
which might cause market issue sooner or later.
• Access SyncThru Web Service. You can check up Samsung Verified information in SyncThru Web Service
Maintenance Application Management Application. If necessary, only administrator can delete the unverified
application(s) or make them disabled. Unverified soution doesnt contain V&V key, but there is no way to get
information for it by HQ or administrator, it requires to get client site user to inform or reach administrator for it.
After that client or dealer/reseller end up contacting ISV to get it right. Then ISV should follow V&V process
guided by HQ sinc

4. Troubleshooting
► Error Code
61-1Y70
► Error message
Scanner Failure: #61-1Y70. Turn off then on. Call for service if the problem persists
► Symptom
A white or black line or band appears on an image scanned, copied, or transmitted by fax with the dual scanner.
• If the problem persists after the printer is turned off and then back on, perform shading again on the Diagnostics
mode. (A technician visit is required for Tech mode.)
► Error Code
61-C401
► Error message
Job is completed with error: DNS Error
► Symptom
Scan to Email job is completed with error. “DNS Error” or same meaning message appears.
1) Access SyncThru Web Service with administrator priviliage. Make sure valid Domain Name or Primary DNS server
address in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4 Domain Name.
2) Input Secondary DNS server address in SyncThru Web Service Network Setting Interface Ethernet TCP/IPv4
Domain Name. Then test connection of the DNS server. Try same job again after few minutes.
3) Input any server address as IP address type.

4. Troubleshooting
4.7.2.3. Ax-xxxx (Motor_Fan_Sensor error)
► Error Code
A1-1210
► Error message
Fuser Motor Failure: #A1-1210. Turn off then on. Call for service if the problem persists
► Symptom
The fuser motor does not operate. / The fuser motor is operating but is recognized as stop status.
1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the rear and right cover.
3) Check if there are any obstacles or paper around the fuser unit.
4) Check if the connection between main board and fuser motor is correct.
5) If the connection is OK, replace the fuser motor.
6) If there is a motor test for this component, please try it first. If the problem persists, replace the main board.

4. Troubleshooting
► Error Code
A-3610 / A1-3621 / A1–3622 / A1–4310
► Error message
Development Motor Failure: #A1-36xx. Turn off then on. Call for service if the problem persists
Engage Motor Failure: #A1-4310. Turn off then on. Call for service if the problem persists
► Symptom
The motor for OPC/Deve/ITB/Engage does not operate normally.
• A1-3610 : The developer motor for the color printing system does not operate correctly.
• A1-3621 : The developer black motor for the color printing system does not operate correctly.
• A1-3622 : The developer color motor for the color printing system does not operate correctly.
• A1-4310 : The motor that moves the ITB transfer1 roller operates, but the position of the ITB transfer1 roller
does not change.
2) Remove the right cover.
3) Check if the connection between main board and related motor is correct.
4) If the motor is defective, replace it.
5) If there is a motor test for this component, please try it first. If the problem persists, replace the main board.

4. Troubleshooting
► Error Code
A2-1210 / A2–2110 / A2-2610
► Error message
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists
Development Fan Failure: #A2-2610. Turn off then on. Call for service if the problem persists
► Symptom
The fan for SMPS/Fuser/Deve does not operate normally.
• A2–1210 : SMPS fan error
• A2–2110 : Fuser fan error
• A2–2610 : Deve fan error
2) Remove the side cover.
3) Check if the connection between main board and the related fan is correct.
4) If the connection is OK, replace the defective fan.

4. Troubleshooting
► Error Code
A3-2113 / A3–4114
► Error message
Clean the CTD sensor
Clean the ACR sensor
► Symptom
The ACR/CTD sensor is contaminated. / The calibration value for ACR/CTD sensor is abnormal.
1) Check if the ACR/CTD sensor harness on the main board is connected correctly.
2) Remove and reinstall the ITB unit.
3) If the problem continues to occur, replace the ITB unit.
NOTE
Location of ACR/CTD sensor in ITB unit
4) If the ITB unit is normal, replace the main board.

4. Troubleshooting
► Error Code
A3–3211 / A3–3212 / A3–3311 / A3–3312
► Error message
Temperature Sensor Failure: #A3-32xx. Turn off then on. Call for service if the problem persists
Temperature Sensor Failure: #A3-33xx. Turn off then on. Call for service if the problem persists
► Symptom
The inner or outer temperature sensor is defective.
• A3–3211 : This error indicates that the inner temperature sensor has a short circuit.
• A3–3212 : This error indicates that the inner temperature sensor has an open circuit.
• A3–3311 : This error indicates that the outer temperature sensor has a short circuit.
• A3–3312 : This error indicates that the outer temperature sensor has an open circuit.
2) Enter the tech mode. Check the temperature sensor output.
3) Check if the sensor connector is connected correctly.
4) If the sensor is defective, replace it.
5) If the temperature sensor is OK, replace the main board.

4. Troubleshooting
► Error Code
A3–3320
► Error message
Not proper room temp. Move set
► Symptom
The value of the outer temperature sensor is out of normal area.
1) Check if the machine is installed in the proper area.
2) If the temperature sensor is defective, replace it.
► Error Code
A3-6110
► Error message
Error: #A3-6110 Turn off then on
► Symptom
The sensor output of the developer-driven CAM is abnormal.
1) Turn the machine off, and then remove and reinstall the toner cartridge.
2) Check if the Deve NIP sensor harness is connected correctly.
3) If the Deve NIP sensor is defective, replace it.

4. Troubleshooting
4.7.2.4. Cx-xxxx (Supplies and Maintenance Parts error)
► Error Code
C2-2110
► Error message
Yellow toner is low
► Symptom
There is not enough toner in the yellow toner cartridge
1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.
► Error Code
C2-2120 / C2-2140 / C2-2150 / C2–2160 / C2–2170
► Error message
Yellow toner is very low
End of life, Replace with new yellow toner cartridge
► Symptom
The yellow toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the yellow toner cartridge with new one.
► Error Code
C2-2410
► Error message
Install yellow toner cartridge
► Symptom
The yellow toner cartridge is not installed or the CRUM has some problem.
1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six
times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-2512 / C2-2515 / C2–2517 / C2–2518 / C2–2526
► Error message
Yellow toner cartridge is not compatible. Check the user guide
Yellow toner cartridge is not available in the country set in the machine. Install a toner cartridge that is compatible
with your country
Yellow Toner Cartridge Failure: #C2-2517. Call for service
Yellow Toner Cartridge Failure: #C2-2518. Call for service
Toner mismatch on yellow toner cartridge position. Install again in the proper position.
► Symptom
The yellow toner cartridge is not compatible.
1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
► Error Code
C2–2711 / C2–2712 / C2–2713 / C2–2714
► Error message
Toner Cartridge Failure: #C2-2711. Yellow toner cartridge is not installed. Install the cartridge
Toner Cartridge Failure: #C2-2712. Call for service
Yellow Toner Cartridge Failure: #C2-271x. Call for service
► Symptom
The yellow toner cartridge is not installed or the CRUM has some problem.
1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the yellow toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-3110
► Error message
Magenta toner is low
► Symptom
There is not enough toner in the magenta toner cartridge
2) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.
► Error Code
C2–3120 / C2-3140 / C2-3150 / C2–3160 / C2–3170
► Error message
Magenta toner is very low
End of life, Replace with new magenta toner cartridge
► Symptom
The magenta toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.
► Error Code
C2-3410
► Error message
Install magenta toner cartridge
► Symptom
The magenta toner cartridge is not installed or the CRUM has some problem.
1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the magenta toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-3512 / C2-3515 / C2-3517 / C2-3518 / C2-3526
► Error message
Magenta toner cartridge is not compatible. Check the user guide
Magenta toner cartridge is not available in the country set in the machine. Install a toner cartridge that is compatible
with your country
Magenta Toner Cartridge Failure: #C2-3517. Call for service
Magenta Toner Cartridge Failure: #C2-3518. Call for service
Toner mismatch on magenta toner cartridge position. Install again in the proper position.
► Symptom
The magenta toner cartridge is not compatible.
► Error Code
C2–3711 / C2–3712 / C2–3713 / C2–3714
► Error message
Toner Cartridge Failure: #C2-3711. Magenta toner cartridge is not installed. Install the cartridge
Magenta Toner Cartridge Failure: #C2-371x. Call for service
► Symptom
The magenta toner cartridge is not installed or the CRUM has some problem.
1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the magenta toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-4110
► Error message
Cyan toner is low
► Symptom
There is not enough toner in the cyan toner cartridge
2) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.
► Error Code
C2–4120 / C2–4140 / C2-4150 / C2–4160 / C2–4170
► Error message
Cyan toner is very low
End of life, Replace with new cyan toner cartridge
► Symptom
The cyan toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.
► Error Code
C2-4410
► Error message
Install cyan toner cartridge
► Symptom
The cyan toner cartridge is not installed or the CRUM has some problem.
1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times
to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
4) If the problem persists, replace the cyan toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-4512 / C2-4515 / C2-4517 / C2-4518 / C2-4526
► Error message
Cyan toner cartridge is not compatible. Check the user guide
Cyan toner cartridge is not available in the country set in the machine. Install a toner cartridge that is compatible
with your country
Cyan Toner Cartridge Failure: #C2-4517. Call for service
Cyan Toner Cartridge Failure: #C2-4518. Call for service
Toner mismatch on cyan toner cartridge position. Install again in the proper position.
► Symptom
The cyan toner cartridge is not compatible.
► Error Code
C2–4711 / C2–4712 / C2–4713 / C2–4714
► Error message
Error: #C2-4711 Install C toner
Error: #C2-471x Call for Service
► Symptom
The cyan toner cartridge is not installed or the CRUM has some problem.
1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times
to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
4) If the problem persists, replace the cyan toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-5110
► Error message
Black toner is low
► Symptom
There is not enough toner in the black toner cartridge
2) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.
► Error Code
C2-5120 / C2-5150 / C2–5160 / C2–5170
► Error message
Black toner is very low
End of life, Replace with new black toner cartridge
► Symptom
The black toner cartridge is at the end of its life.
1) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.
► Error Code
C2-5410
► Error message
Install black toner cartridge
► Symptom
The black toner cartridge is not installed or the CRUM has some problem.
1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the black toner cartridge with new one.

4. Troubleshooting
► Error Code
C2-5512 / C2-5515 / C2-5517 / C2-5518 / C2-5526
► Error message
Black toner cartridge is not compatible. Check the user guide
Black toner cartridge is not available in the country set in the machine. Install a toner cartridge that is compatible
with your country
Black Toner Cartridge Failure: #C2-5517. Call for service
Black Toner Cartridge Failure: #C2-5518. Call for service
Toner mismatch on black toner cartridge position. Install again in the proper position.
► Symptom
The black toner cartridge is not compatible.
► Error Code
C2–5711 / C2–5712 / C2–5713 / C2–5714
► Error message
Toner Cartridge Failure: #C2-5711. Black toner cartridge is not installed. Install the cartridge
Black Toner Cartridge Failure: #C2-571x. Call for service
► Symptom
The black toner cartridge is not installed or the CRUM has some problem.
1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six
4) If the problem persists, replace the black toner cartridge with new one.

4. Troubleshooting
► Error Code
C5-1110 / C5-1120
► Error message
Prepare new transfer belt unit
Replace with new transfer belt unit
► Symptom
The ITB unit is at the end of its life.
1) Print the supply information report. Check the life remaining of the ITB unit.
2) If its life is at the end, turn the machine off and replace the ITB unit with new one.
► Error Code
C5-1310
► Error message
Install image transfer belt unit.
► Symptom
The ITB unit is not installed properly.
1) Turn the machine off. Remove and reinstall the ITB unit.
2) Turn the machine on. If the problem persists, replace the ITB unit.
► Error Code
C5-1410
► Error message
Image transfer belt unit is not compatible. Check the user guide.
► Symptom
The ITB unit is not compatible.
1) Print the supply information report. Check information of the ITB Unit.
2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one.

4. Troubleshooting
► Error Code
C5-1710
► Error message
Sensor Failure: #C5-1710. Turn off then on
► Symptom
The ITB home position sensor has the problem.
1) Turn the machine off. Replace the ITB Unit.
► Error Code
C6-1110 / C6-1120
► Error message
Prepare new fuser unit
Replace with new fuser unit
► Symptom
The fuser unit is at the end of its life.
1) Print the supply information report. Check the life remaining of the fuser unit.
2) If its life is at the end, turn the machine off and replace the fuser unit with new one.
► Error Code
C7-1110 / C7–1130
► Error message
Waste toner container is almost full. Order new one
Waste toner container is full. Replace it
► Symptom
The waste toner container is at the end of its life.
1) Print the supply information report. Check the life remaining of the waste toner container.
2) If its life is at the end, turn the machine off and replace the waste toner container with new one.

4. Troubleshooting
► Error Code
C7-1311
► Error message
Waste toner container is not installed. Install it
► Symptom
The waste toner container is not installed
1) Check if the waste toner container is installed properly.
2) Remove and reinstall the waste toner container.
► Error Code
C9-1115
► Error message
Replace with new tray 1 retard roller
► Symptom
The pick up / forward / separation rollers for tray1 are at the end of its life.
1) Turn the machine off.
2) Replace the pick up roller Ass'y and separation roller Ass'y for Tray1.
3) Enter the service mode and then, reset its count.

4. Troubleshooting
► Error Code
C9-1122 / C9-1125
► Error message
Replace with new tray 2 pickup roller
► Symptom
2) Replace the pick up/forward/separation rollers for Tray2.
► Error Code
C9-1132 / C9-1135
► Error message
Replace with new tray 3 pickup roller
► Symptom
2) Replace the pick up/forward/separation rollers for Tray3.

4. Troubleshooting
4.7.2.5. H1-xxxx (Optional Cassette error)
► Error Code
H1–1210 / H1–1211
► Error message
Paper jam in tray 2. Please open the door and remove paper, then close the door.
► Symptom
The jammed paper has occurred in the tray2.
1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.

a) Check if the pickup/forward/separation roller for tray2 are worn out or contaminated. Clean the contaminated
part or replace it.
b) Check if the tray2 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one.
c) Check if the tray2 feed sensor connector is connected correctly. If the feed sensor is defective, replace it.
d) If there is a service test for this component, perform it first. If the tray2 pickup clutch is found to be defective,
replace it.

4. Troubleshooting
► Error Code
H1–1222
► Error message
Tray 2 cassette is pulled out. Insert it properly
► Symptom
Tray2 cassette is not installed correctly.
1) Remove and reinstall the tray2 cassette.
2) If the error persists, check the followings.

a) Check if the cassette empty sensor harness is connected correctly.
b) Check if the cassette empty sensor is contaminated. If necessary, clean it.
c) If the cassette empty sensor is defective, replace it.
► Error Code
H1–1252
► Error message
Paper is empty in tray 2. Load paper
► Symptom
Paper is empty in Tray2.
1) Take off the cassette. If there is no paper on the tray2, load the paper.
2) If the problem persists, check the following.

a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

4. Troubleshooting
► Error Code
H1–1253
► Error message
Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the problem persists
► Symptom
The paper in tray 2 (optional cassette) failed to be fed.

a) Check if the cassette2 lift motor harness is connected correctly. Reconnect it.
b) If the lift motor is defective, replace it.
c) Check if the cassette2 lift sensor harness is connected correctly. Reconnect it.
d) If the cassette2 lift sensor is defective, replace it.

4. Troubleshooting
► Error Code
H1–1310 / H1–1311
► Error message
► Symptom

part or replace it.
d) If the tray3 pickup clutch is defective, replace it.

4. Troubleshooting
► Error Code
H1–1322
► Error message
► Symptom

► Error Code
H1–1352 / H1–1354
► Error message
► Symptom

b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective,
replace it.

4. Troubleshooting
► Error Code
H1–1353
► Error message
Tray Failure: #H1-1353. Pull tray 3 out and insert it. Call for service if the problem persists
► Symptom


4. Troubleshooting
► Error Code
H1–1410
► Error message
► Symptom

part or replace it.
d) If the tray4 pickup clutch is defective, replace it.

4. Troubleshooting
► Error Code
H1–1422
► Error message
► Symptom

► Error Code
H1–1452 / H1–1454
► Error message
► Symptom

b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective,
replace it.

4. Troubleshooting
► Error Code
H1–1453
► Error message
Error: #H1-1453 Check tray 4
► Symptom


4. Troubleshooting
4.7.2.6. Mx-xxxx (Jam_Paper handling error)
► Error Code
M1–1110
► Error message
Paper jam in tray 1. Please remove the paper
► Symptom

a) Check if the pickup/forward/separation rollers are worn out or contaminated. Clean the contaminated part
or replace it.
b) Check if the actuator is assembled correctly.

c) Check if the pickup clutch and solenoid connectors are connected correctly.
d) Check the pickup clutch and solenoid operation. If there is any defective parts, replace it.

4. Troubleshooting
3) Check the feed motor operation, by checking if there is a service test for this component, perform it first. If
there is any defective parts, replace it or feed drive unit.

4. Troubleshooting
► Error Code
M1–1610
► Error message
Paper jam in MP tray. Please remove the paper
► Symptom
The jammed paper has occurred in the MP tray.

a) Check if the MP pickup/forward/separation rollers are worn out or contaminated. Clean the contaminated
part or replace it.
b) Check if the actuator is assembled correctly.
c) If there is a service test for the pickup, perform it first. If the clutch is defective, replace it.
d) If the problem persists, replace the MP unit.
► Error Code
M1–3122
► Error message
► Symptom


4. Troubleshooting
► Error Code
M1-4111
► Error message
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists
► Symptom


4. Troubleshooting
► Error Code
M1–5112 / M1–5113 / M1–5120
► Error message
Paper is empty in all tray. Load paper
► Symptom
Paper is empty in tray1 or all trays.

b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

4. Troubleshooting
► Error Code
M1–5612
► Error message
Paper is empty in MP tray. Load paper
► Symptom
Paper is empty in MP tray.
1) If there is no paper on the MP tray, load the paper.

a) Check if the MP paper empty actuator is assembled correctly. If it is broken or deformed, replace it with
new one.
b) Check if the MP paper empty sensor connector is connected correctly. If the paper empty sensor is defective,
replace it.

4. Troubleshooting
► Error Code
M2–1111 / M2–1114 / M2–2210 / M2–2214 / M2–2310
► Error message
Paper jam inside of machine. Please remove the paper
Paper jam inside of duplex path. Please remove the paper
► Symptom
The jammed paper has occurred inside machine.
1) Open the rear cover. Remove the jammed paper.

a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the FRAME-REGI unit and FRAME-SEPARATION unit are assembled properly. If there is any
defective part in these units, replace it or Assy.
c) Check the feed motor operation, gear in the feed drive unit. If there is any defective parts, replace it or feed
drive unit.
d) Check the duplex motor operation, gear in the duplex drive unit. If there is any defective parts, replace it
or feed drive unit.

4. Troubleshooting
► Error Code
M3–1110 / M3–1112
► Error message
Paper jam in exit area. Please remove the paper
Paper jam inside of machine. Please remove the paper
► Symptom
The jammed paper has occurred in the exit area.

a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.
c) Check if the exit unit has any defective parts. Replace the exit unit.

4. Troubleshooting
► Error Code
M3–2130
► Error message
Paper in output bin is full. Remove printed paper
► Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
1) Remove the paper on the output tray.
2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

4. Troubleshooting
4.7.2.7. Sx-xxxx (System error)
► Error Code
S1-1113
► Error message
Video System Failure: #S1-1113. Turn off then on
► Symptom
The machine stopped operating because the temperature of the CPU is too high.
1) Turn off the printer and cool the fan for a while.
2) If the problem persists, replace the main board.
► Error Code
S1-1114
► Error message
► Symptom
The CPU fan does not operate.
1) Turn the machine off then on.
2) If the problem persists, replace the main board or CPU fan.
► Error Code
S1-1411
► Error message
► Symptom
The machine cannot operate or recognize the VPU.

4. Troubleshooting
► Error Code
S1-2000
► Error message
Error: #S1-2000 Call for service
► Symptom
The initial settings of supplies have not been carried out inside Main board.
► Error Code
S1–2433 / S1–2443 / S1–2444 / S1–2445 / S1–2446 / S1–2447 / S1–2448 / S1–2449
► Error message
System Failure: #S1-2433 . Call for service
HDD System Failure: #S1-244x. Call for service
► Symptom
HDD partition is full or corrupted.
1) Enter SVC mode. Select “System Recovery” in Service Function menu.
2) Execute hard disk format and firmware re-installation.
3) If the problem persists, replace the HDD.

4. Troubleshooting
► Error Code
S1–2434 / S1–2435 / S1–2436 / S1–2437 / S1–2438 / S1–2439
► Error message
There is not enough space on the hard disk. Please check your printer
► Symptom
HDD partition or memory is full.
NOTE
• S1-2434 : Addresses in Address book / User data in User profile
• S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms
• S1-2436 : System Logs
• S1-2437/3438/3439 : Printing Error / No Paper in Tray
1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu.
2) Execute hard disk format.
3) If the problem persists, replace the HDD.
► Error Code
S1–2510 / S1–2520 / S1–2521 / S1–2550
► Error message
MSOK Failure: #S1-25xx. Call for service and change MSOK
MSOK Failure: #S1-25xx. Call for service
► Symptom
There is an error in the data received from the MSOK./ MSOK is not installed properly. / MSOK is defective.
1) Remove the rear cover.
2) Check if the MSOK is inserted correctly. Remove and reinstall it.

4. Troubleshooting
► Error Code
S1-3110
► Error message
Error: #S1-3110 Turn off then on
► Symptom
The main board does not operate.
► Error Code
S2-1110 / S2–1210
► Error message
Error #S2-1110 Call for service
Error #S2-1210 Call for service
► Symptom
CPU or Power Micom chip in the main board has some problem.
► Error Code
S2–33xx
► Error message
No message
► Symptom
This error shows the engine status.
• S2–3313 : The engine is in the power save state.
When these errors display, wait until the message will be disappeared or turn the machine off then on.

4. Troubleshooting
► Error Code
S2–4120
► Error message
Door open Close it
► Symptom
Door is open or the cover open switch is defective.
1) Check if the front cover is closed perfectly.
2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board.

4. Troubleshooting
► Error Code
S3–3122
► Error message
Scanner is locked. Please try to release scanner lock
► Symptom
Scanner module does not move.
1) Turn off the machine then on. Check if the scanner module works normally.
2) If the initial operation does not occurred normally, turn the machine off.
3) Remove the scan glass.
4) Check if the home position sensor cable is connected correctly.
5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly.
6) If the connection is OK, replace the scan joint board.

4. Troubleshooting
► Error Code
S5–311x
► Error message
UI System Failure #S5-311x:Turn off then on.
► Symptom
USB connection between main board and OPE has some problem.
• S5-3111 : The UI can display messages, but data communication with the video/main board is unavailable.
NOTE
S5-3114~3117 are the sub errors of the S5-3111. These occurs with S5-3111.
- S5-3114 : USB hub controller on Main Board is not working

- S5-3115 : There is a USB hub board, but the board can’t be recognized.
- S5-3116 : System can recognize USB hub board but, it can’t recognize OPE(UI Board) through USB.
- S5-3117 : Bad USB device is connected then it can’t recognize OPE(UI Board). Status: WIFI or NFC option
kit connects through usb
• S5-3112 : The video board cannot communicate with the UI board.
• S5-3113 : A critical error where the set malfunctions due to a problem in HDD may occur.
1) Turn off and turn on. And check if the problem disappears.
a) If yes, go to step 2)-a).
b) If no, go to step 2)-b).
2) Check the following procedure.

a) Print the Error Information Report.
• Service Mode → General → Print Reports → Error Information
• Check the error code which is printed on the report.

- If S5-3111 has occurred, go to step 4).
- If S5-3112 has occurred, go to step 5)-c).
- If S5-3113 has occurred, go to step 5)-d).
b) Enter into System Recovery Mode.
• How to enter System Recovery Mode : Turn on the machine with side cover open and power button on
OPE is pressed state.
• Check if entering System Recovery Mode is possible or not.

- If entering System Recovery Mode is successful, go to step 3).
- If entering System Recovery Mode fails, go to step 5)-c).
3) Execute the System Recovery.
• Insert USB memory stick which has recovery one rom and execute recovery(HDD format).
• Check if the problem disappears after system recovery(format complete).

- If yes, go to step 4).
- If no, go to step 5)-d).
4) Execute the firmware update.

4. Troubleshooting
• Check if the problem disappears after one rom update.

- If the problem disappears, go to step 5)-a).
- If the problem happens sometimes, go to step 5)-b).
5) Check the following procedure.

a) No more action is required because machine is recovered from S5-3111 error state. Please monitor the machine
if S5-3111 happens again.
b) Detailed analysis is required. Please capture the log and send it to development team in HQ.
c) It seems that there is some critical issue in the USB connection between main board and OPE. Please try
below steps.
i) If WiFi module is installed, replace WiFi module with new one.
ii) Check USB cable state between main board and OPE.
iii) Replace the main board with new one.
iv) Replace the OPE board with new one.
d) It seems that HDD or main board has some problem. Please replace HDD or main board with new one and
check if the problem disappears.

4. Troubleshooting
► Error Code
S6–3113 / S6–3122
► Error message
Network Failure: #S6-3113. Turn off then on. Call for service if the problem persists
Network cable is disconnected. Check it.
► Symptom
Network PHY chip is defective./ Network cable is disconnected.
1) Check if the green LED of the network port is on.
2) If not, unplug and reconnect the network cable.
► Error Code
S6–3114
► Error message
Network Failure: #S6-3114. Turn off then on. Call for service if the problem persists
Network cable is disconnected. Check it.
► Symptom
Network chip is defective.
1) Check the network cable connection.
a) Remove and reconnect the network cable.
b) Check if the network port LED is on.
2) Reinstall the network kit.
3) If the problem persists, replace the network kit.

4. Troubleshooting
► Error Code
S6–3123
► Error message
Network Problem: IP Conflict
► Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Change the machine’s IP address.
• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.
► Error Code
S6–3128
► Error message
802.1x Network Error
► Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Check the setting-up for 802.1x confirmation server.
• Re-enter the server information and confirmation protocol.
• Re-enter the user information.

4. Troubleshooting
► Error Code
S7–1110
► Error message
Engine System Failure: #S7-1110. Turn off then on
► Symptom
24V power is abnormal.
1) Check the 24V pin on SMPS board. If it is abnormal, replace the SMPS board.
2) Check the related cable.
3) If the SMPS is normal, replace the main board.
► Error Code
S7–1120
► Error message
The lack of AC source capacity: #S7-1120. Open the door, then close it. Call for service if the problem persists
► Symptom
The product fails to operate properly due to a lack of input voltage capacity
1) Replace the power supply line with an exclusive line. (This prevents other devices from connecting to the
multi-outlet.)
2) Check whether the input voltage is within the operable and permissible voltage. (For permissible voltage, refer to
the manual.)

4. Troubleshooting
4.7.2.8. U1-xxxx (Fuser error)
► Error Code
U1–211x / U1–213x / U1–231x / U1–232x / U1–233x / U1–234x
► Error message
Error: #U1-2xxx Turn off then on
► Symptom
The temperature control of the fuser is abnormal.
• U1–2113 (Open Heat Error) : The fuser unit(center) can not be warmed up.
• U1–2119 (Open Heat Error) : The fuser unit(side) can not be warmed up.
• U1–2132 (Open Heat Error) : A FSA error of center thermistor’s temperature slope occurred.
• U1–2135 (Open Heat Error) : A FSA error of side thermistor’s temperature slope occurred.
• U1–2316 : The temperature of the center of the fuser changed suddenly (abnormal ADC).
• U1–2317 : The temperature of the side of the fuser changed suddenly (abnormal ADC).
• U1–2320 (Open Heat Error) : The temperature control of the fuser is abnormal.
• U1–2330 (Low Heat Error) : The temperature control of the fuser is abnormal.
• U1–2334 (Low Heat Error) : The temperature of the fuser is less than the minimum temperature permitted.
• U1–233x (Low Heat Error) : The temperature of the fuser is low.
• U1–234x (Over Heat Error) : The printer detected that the temperature of the fuser is higher than the permitted limit.
1) Check the incomplete insertion of harness and other defects (damage of harness tube or wire, depression, etc.).
2) Check the Triac (SMPS).
3) Check the short circuit of thermistor in main board.
4) Check the damage of Fuser (Thermostat, Thermistor, Heater).
5) Check the input power.
6) Replace the fuser unit with a new one if the above-mentioned items are in normal condition.

4. Troubleshooting
► Error Code
U1–2115
► Error message
Error: #U1-2115 Turn off then on
► Symptom
The pressurized control of the fuser is not operating correctly.
1) Check whether there is a problem in the harness connection of boosting motor, photo sensor and sensor boards.
2) Check whether there is a problem like breakage or mis-construction of encoder or cam in the fuser.
► Error Code
U1–2116
► Error message
Error: #U1-2116 Turn off then on
► Symptom
The pressurized device of the fuser did not change from envelope mode to general mode.
1) Check whether there is a problem in the harness connection of boosting motor, photo sensor and sensor boards.
2) Check whether there is a problem like breakage or mis-construction of encoder or cam in the fuser.

4. Troubleshooting
4.7.2.9. U2-xxxx (LSU error)
► Error Code
U2-2113 / U2–5113 / U2–6121 / U2–6122 / U2–6123
► Error message
LSU Failure: #U2-xxxx. Please turn off then on
► Symptom
LSU Motor does not work normally or LSU H Sync signal is abnormal.
1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

4. Troubleshooting
4.7.2.10. U3-xxxx (ADF error)
► Error Code
U3-3113 / U3–3213 / U3–3214 / U3–3313 / U3–3314 / U3–3414 / U3–3513 / U3–3514
► Error message
Original paper jam in front of the scanner
Original paper jam inside the scanner
► Symptom
A document jam was detected in the ADF unit.
1) Remove the jammed paper from ADF unit.
2) If the error persists, turn the machine off then on.
3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated
or worn out. Clean or replace it.
4) If the pickup roller is OK, check the followings.

a) Check if the ADF motor is working normally.
b) Check if the connector on the ADF joint board is connected correctly.
5) If the problem persists, replace the ADF unit.
► Error Code
U3-4210
► Error message
Top door of scanner is open
► Symptom
ADF top cover is opened.
1) Close the ADF top cover.
2) If the problem persists, check the followings.

a) Check if the cover open sensor is connected correctly. Reconnect the harness. If the sensor is defective,
replace it.
b) Check if the rib of the cover open is deformed or broken. If necessary, replace the cover open.

4. Troubleshooting
4.7.3. Image quality problems
Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications, and environmental conditions.
To successfully troubleshoot print-quality problems, as many variables as possible must be eliminated.
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.
How to analysis the defect image
TIP
• According to the part remain life, cause can vary. Check the part remain life.
• Check the defect whether periodic or not.

4. Troubleshooting
1) Vertical Black Line and Band
• Description : Straight thin black vertical line occurs in the printed image.
Cause and Check Point Solution

Check if the surface of the charge roller is scratched or Replace the corresponding toner cartridge and test again.
contaminated.
Check if there are grooves on the circumference of the Replace the corresponding toner cartridge and test again.
OPC drum.
Check if the cleaning blade is damaged Replace the corresponding toner cartridge and test again.
Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again.
2) Vertical White Line
• Description : White vertical voids in the image.

Check if the LSU window or internal lenses of LSU is Clean the LSU window with recommended cleaner (IPA).
contaminated. Clean the window with a clean cotton swab. If dirt is
inside the LSU, replace the LSU.
Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again.
OPC drum.
Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again.
developing roller.

4. Troubleshooting
3) Contamination on back of page
• Description : The back of the page is contaminated.

Dirty registration roller, pressure roller, feed roller, etc. Identify the roller which may cause the problem by
Any dirty rollers through the path of the paper. comparing the period of the contamination on images with
the size of rollers. Clean any dirt from the roller or replace
the dirty roller.
Check if the transfer roller is damaged or contaminated. Replace the transfer roller and test again.
4) Dark or Black image
• Description : The black page is printed out.

No charging voltage in the HVPS. Check the connecting state between the Main PBA and
HVPS. Reconnect the harness.
Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed
or damaged contacts.
HVPS1 is defective. Replace the HVPS1.

4. Troubleshooting
5) Blank Page
• Description : Blank page is printed.

Bad contacts from OPC drum and/or toner cartridge to Check the terminal of Ground-OPC.
ground.
Not working the LSU. Check the connector of LSU.
Not working the developing bias voltage on HVPS. Replace the defective HVPS.
NOTE
HVPS output information

- If the output for MHV, DEV is abnormal, replace
the HVPS1 (JC44–00244A).
- If the output for 1THV, 2THV is abnormal, replace
6) Uneven Density
• Description : Print Density is uneven between left and right.

The rear cover is not closed correctly. Open and remove the rear cover correctly.
The life of the Toner Cartridge has expired. Replace the corresponding toner cartridge.
The pressure force in the left and right springs of the ITB Replace the ITB Unit
unit is not even.

4. Troubleshooting
7) Horizontal Bands
• Description : Dark or white horizontal stripes appear in the page. (These may occur at regular intervals down the
page.)

The developing roller, OPC drum or other rollers in the Replace the corresponding toner cartridge.
toner cartridge may be contaminated or deformed.
Bad contacts of HV terminals of the toner cartridge with Clean all HV terminals in the cartridge and on the set
high voltage terminals from printer set. frame. Ensure all toner or paper dust, particles are
removed.
NOTE
Roller Period for Horizontal Problem

Roller Description Band Period (mm) Defective part
Pressure Roller 69.08 mm Fuser Unit
Charge roller 26.7 mm
OPC drum 75.4 mm
Toner Cartridge
Developing roller 30 mm
Supply roller 40.3 mm

4. Troubleshooting
8) Poor Fusing
• Description : Toner is not properly fixed on paper.

The media doesn’t meet specification Use the proper media in specifications.
Fuser is defective Replace the fuser unit.
9) Light Image
• Description : The printed image is light, with no ghost.

The toner cartridge life is expired. Check the toner remaining and replace the related toner
cartridge.
HVPS terminal is contaminated. Clean the contaminated terminal.
The output from the HVPS is abnormal. Replace the defective HVPS.
NOTE
HVPS output information

- If the output for MHV, DEV is abnormal, replace
- If the output for 1THV, 2THV is abnormal, replace

4. Troubleshooting
4.7.4. DSDF skew adjustment for C4060FX
1) Open the DSDF unit. Loosen 3 screws securing the 2) Check the copy skew status. And then, adjust the
right hinge. position of the ADF hinge as shown below and tighten
3 screws.
3) Detach the white-sponge(white-sheet) after adjusting

the skew. Place the sponge on platen glass. And then,
close the DSDF unit to stick the sponge.

5. System Diagram
5. System Diagram
5.1. Block Diagram
TO N ER
FU S E R CRU M
GUI SC A N N ER
H V PS HV D E V E U N IT W TB
TSP D SD F
LC D
P LA T E N
IT B D E V E IF C R U M IF T FT 7"
M SO K
M A IN C O N T R O LLE R
SM PS
T Y P E 4H D IM M
D R IV E FE E D A N A LO G LS U H DD
IN T E R FA C E FA X
U N IT U N IT SEN SO R U N IT 320G B
FU S E R
STEP
IT B _T 1
P O LY G O N U S B 2.0
O PC 1 st C A S S E T T E IN N E R T E M P
B LD C M O TO R D E V IC E
B lack
FE E D
O U TER U S B 2.0
O PC SC F LD
S O LE N O ID T E M P /H U M I H O S T x2
C olor C S T _P LA T E
C S T _LIFT D E V E LO P E R
N ETW O R K
A C R /C T D SY STEM
D R IV E C LU T C H G IG A B IT
FU S E R
D S D F_P IC K U P
W ireless C R U N IT
T H E R M IS T O R VAP
D S D F_FE E D K it
LS U _T E M P VAP
P IC K U P
SC A N
W TB PB A TY PE
R EG I
A SSY C O M P.
MP
S IN G LE C O M P .
D U P LE X
D E V E _N IP

5. System Diagram
5.2. Connection Diagram 1
LSU M O TO R
00151A
24V 1 5 24V
JC 31-
N .C
LSU
1TH V_R EA D
PW M _1TH V
2TH V_EN A B LE
2TH V_R EA D
2TH V_C V_SELEC T 6
PW M _2TH B _C C
PW M _2TH B _C V
5VPS
DG ND
24VS
DG ND 2 4 DG ND
CN2
H VPS2
TEM P1
nSS_LSU _M O T1 3 3 nSS_LSU _M O T1
CN3
LSU
1 LSU _TEM P1 CN1
C N 1 H VPS2
1404-001417 LSU I/F nR D Y_LSU _M O T1 4 2 nR D Y_LSU _M O T1
JC 44-00243A 2 DG ND
PW M _LD _PO W ER _M
PW M _LD _PO W ER _K
PW M _LD _PO W ER _Y
nC LO C K _LSU _M O T1 5 1 nC LO C K _LSU _M O T1
nR EA D Y_LSU _M O T
PW M _LD _PO W ER
N H SYN C _C O N _K
N H SYN C _C O N _M
A D C _LSU _TEM P
LSU
C LK _LSU _M O T
nEN _LSU _M O T
nVD O _M 2_D N
PD _YM C
nVD O _M 2_D P
nVD O _K 2_D N
nVD O _C 2_D N
nVD O _K 2_D P
nVD O _C 2_D P
nVD O _Y2_D N
nVD O _Y2_D P
PD PBA
nVD O _M _D N
nVD O _K _D N
nVD O _M _D P
nVD O _C _D N
nVD O _K _D P
nVD O _C _D P
nVD O _Y_D N
nVD O _Y_D P
JC 92-02451B 5V 1 1 5V
CN1
CN4
LSU
LSU
(Y,M ,C ,K)
nLD O N _M
nLD O N _K
nLD O N _C
H SYN C _YM C 2 2 H SYN C _YM C
nLD O N _Y
nSH _M 2
nSH _K 2
5V_LSU
5V_LSU
nSH _C 2
nSH _Y2
PD PBA
11
10
DG ND 3 3 DG ND
nSH _M
nSH _K
9
8
7
5
4
3
2
1
nSH _C
nSH _Y
DG ND
O U TBIN FU LL
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
24VS
24VS
N .C
N .C
N .C
N .C
PD _PBA
1 5V
PD _K
5V 1
CN5
LSU
CN1
LSU
H SYN C _K 2 2 H SYN C _K
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
11
10
1
2
3
4
5
6
7
8
9
3 DG ND
9
8
7
6
5
4
3
2
1
PD PBA DG ND 3
3
2
1
60
59
58
57
56
55
54
53
52
51
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
H VPS
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
3 1 5V_PS JC 44-00244A O U T1A 1 1 O U T1A
??
A D C _N C TH _C
G ND
nSEN S_O U TB IN _FU LL2
G ND
3.3V_PS
T1 R elease 2
24VS
24VS
N .C
nEN _LSU _M O T
nR EA D Y_LSU _M O T
C LK _LSU _M O T
5V_LSU
5V_LSU
N .C
A D C _LSU _TEM P
PW M _LD _PO W ER _K
nSH _K
nLD O N _K
nSH _K 2
DG ND
N H SYN C _C O N _K
N .C
DG ND
nVD O _K _D P
nVD O _K _D N
DG ND
PW M _LD _PO W ER
nSH _C
nLD O N _C
nSH _C 2
1 5V_PS
DG ND
DG ND
nVD O _C _D P
2
nVD O _C _D N
DG ND
PW M _LD _PO W ER _M
nSH _M
nLD O N _M
nSH _M 2
DG ND
nVD O _M _D P
nVD O _M _D N
DG ND
PW M _LD _PO W ER _Y
nSH _Y
nLD O N _Y
nSH _Y2
DG ND
N H SYN C _C O N _M
N .C
DG ND
nVD O _Y_D P
nVD O _Y_D N
DG ND
nVD O _K 2_D P
nVD O _K 2_D N
DG ND
nVD O _C 2_D P
nVD O _C 2_D N
DG ND
nVD O _M 2_D P
nVD O _M 2_D N
DG ND
nVD O _Y2_D P
nVD O _Y2_D N
DG ND
5V_PS 24 O U T1B 2 2 O U T1B FU SER
hom e 1 3 nSEN S_TI_R ELEA SE_H O M E nSEN S_M P_EM PTY 23 2 nSEN S_M P_EM PTY 3 O U T2B MT STEP
O U T2B 3 4 O U T2A STEP
3 4 5V_PS N .C 22 3 N .C O U T2A 4
CN3
M P FEED 2 5 DG ND A D C _O U T_TEM P 21 4 A D C _O U T_TEM P 3.3V_PS 5 3
FD B/FEED _T1_STEP
1 6 nSEN S_M P_FEED 3.3V_C R U M 20 5 3.3V_C R U M DG ND 6 2 C ST LEVEL
3 7 DG ND A D C _O U T_H U M I 19 6 A D C _O U T_H U M I nSEN S_C ST_LEVEL 7 1
(1.5m m )
PAPER R EG I 2 8 nSEN S_PA PER _R EG I 5V 18 7 5V A C _SEN S 8
CN8
1 9 5V_PS 3.3VA 17 8 3.3VA R ELA Y_O N 9
PW M _H U M I 16 9 PW M _H U M I ZER O C R O SS_IN 10
N .C 4 1 N .C nSEN S_T1_R ELEA SE_H O M E 15 10 nSEN S_T1_R ELEA SE_H O M E DG ND 11
C N 2 (1m m )
H VPS I/F
11 N .C
H VPS I/F
N .C 14 C N 52 (0.5m m )
CRUM
SD A 1_C R U M 3 2 SD A 1_C R U M C N 21 FU SER _O N 12

M
M ,Y C R U M
CN1
SC L1_M C R U M 2 3 SC L1_M C R U M nSEN S_M P_FEED 13 12 nSEN S_M P_FEED LSU I/F (1.5m m ) 24VF 13
C N 10
DG ND 1 4 DG ND W A STE_TX 12 13 W A STE_TX O U TBIN O U T1A 14

5 N .C nSEN S_P_R EG I 11 14 nSEN S_P_R EG I O U T1B 15 1 O U T1A
N .C 4 2 O U T1B FEED
6 SD A 1_C R U M W A STE_R X 10 15 W A STE_R X O U T2B 16 3 O U T2B MT STEP
CRUM
SD A 1_C R U M 3 STEP
16 DG ND
Y
DG ND 9 4 O U T2A
SC L1_YC R U M 2 7 SC L1_YC R U M O U T2A 17
8 DG ND DG ND 8 17 DG ND
DG ND 1
M AIN
LIFT STEP
18 5VS
(1.5m m )
5VS 7 O U T1A 1
C N 20
1 O U T1A
JC 92-02811A nSEN S_W TB _D ET 6 19 nSEN S_W TB _D ET O U T1B 2 2 O U T1B LIFT
nSEN S_FU SER _R ELEA SE 5 20 nSEN S_FU SER _R ELEA SE O U T2B 3 3 O U T2B MT STEP
N .C 4 1 N .C 4 O U T2A STEP
N .C 4 21 N .C O U T2A 4
CRUM
SD A 1_C R U M 3 2 SD A 1_C R U M 22 nSEN S_P_EXIT

C ontroller
K
nSEN S_P_EXIT 3
K,C D R U M
SC L1_K C R U M 2 3 SC L1_K C R U M 23 DG ND
(1.5m m )
DG ND 2
C N 11
SEN SO R
DG ND 1 4 DG ND 3.3V_PS 1 3
C N 30
24 DG ND
DUP
DG ND 1
N .C 4 5 N .C DG ND 2 2 D U P STAY
6 SD A 1_C R U M nSEN S_D U P_STA Y 3 1
CRUM
SD A 1_C R U M 3
C
SC L1_C C R U M 2 7 SC L1_C C R U M
24VS 30 1 24VS
(1.5m m )
C LU TC H
DG ND 1 8 DG ND
C LU TC H
C N 23
24VS 29 2 24VS D D R 3 3G B/4G B (16bit)
DUP
24V3 1
DUP
2
CL
DG ND 4 1 DG ND
DG ND
DG ND
28
27
3
4
DG ND
DG ND
eM M C 4G B A3000 EN _D U P_C LU TC H 2 1
W TB PBA
W TB _R X 3 2 W TB _R X EEPR O M 32KB C ore :1.5G hz/400M H z

DG ND 26 5 DG ND
C ortex-A 15/C ortex-R 4
W ASTE
W TB _TX (-) 2
(1.5m m )
3 W TB _TX (-) PW M _C H A R G ER _D C _YM C 25
C LU TC H
6 PW M _C H A R G ER _D C _YM C
CN5
R EG I
C LU TC H
CN6
W TB _TX (+) 1
R EG I
4 W TB _TX (+) SD A _C R U M _C 24 7 SD A _C R U M _C 24V3 1 2
CL
JC 92-02533A 3 5 5V_PS PW M _D EVE_D C _K 23 8 PW M _D EVE_D C _K EN _R EG I_C LU TC H 2 1
2 6 DG ND PW M _D EVE_D C _C 22 9 PW M _D EVE_D C _C
W TB D ETEC T 7 W TB _D ETEC T
1 PW M _C H A R G ER _D C _K 21 10 PW M _C H A R G ER _D C _K
SC L_C R U M _C 20 11 SC L_C R U M _C
SO L
24VS 1 2 C ST PLATE
EM PTY/PIC KU P
1 5V_PS FA N _H VPS_C O N N 19 12 FA N _H VPS_C O N N SO LEN O ID
CN8
EN _C ST_PLA TE_SO L 2 1
(1.5m m )
PIC KU P
2 DG ND
C lutch
PW M _D EVE_D C _M 18 13 PW M _D EVE_D C _M 24VS 3 2
CN7
CL
C N 1 (1m m )
3 nSEN S_FU SER _R ELEA SE

H VPS I/F
H VPS I/F
nFA N _H VPS_FB 17 14 nFA N _H VPS_FB EN _PIC K U P_C LU TC H 4 1

CN2
PW M _D EVE_D C _Y 16 15 PW M _D EVE_D C _Y 3.3V_PS 5 3

3 1 5V_PS EN _ER A SER _K 15 16 EN _ER A SER _K DG ND 6 2 EM PTY
PAPER EXIT 2 2 DG ND SC L_C R U M _K 14 17 SC L_C R U M _K nSEN S_P_EM PTY 7 1
CN4
1 3 nSEN S_PA PER _EXIT SD A _C R U M _Y 13 18 SD A _C R U M _Y

4 5V_PS SD A _C R U M _K 12 19 SD A _C R U M _K
C ST O PEN
3
(1.5m m )
SD A _C R U M _M 11 20 SD A _C R U M _M 3.3V_PS 1 3
C N 26
FU SER 2 5 DG ND
1 6 nSEN S_O U TB IN _FU LL EN _ER A SER _YM C 10 21 EN _ER A SER _YM C DG ND 2 2 C ST O PEN
R ELEASE
SC L_C R U M _M 9 22 SC L_C R U M _M C N 5 (1.5m m ) nC ST_O PEN 3 1
PW M _TH V2_C V 8 23 PW M _TH V2_C V D R IVE BLD C
3 1 5V_PS C N 14 (1.5m m )
SC L_C R U M _Y 7 24 SC L_C R U M _Y
nSEN S_D EVE_N IP_H O M E

2 2 DG ND BLD C C N 9 (1.5m m ) C N 26
M P EM PTY PW M _TH V2_C C 6 25 PW M _TH V2_C C
(1.5m m )
nR EA D Y_B LD C _D R IVE
1 3 nSEN S_M P_EM PTY A D C _TH V1_R EA D 5 26 A D C _TH V1_R EA D AC R C TD
CN6
nSEN S_O PC _H O M E1
nSEN S_O PC _H O M E2
nR EA D Y_B LD C _YM C
C N 29 (1.5m m ) C ST O PEN
1 4 A M B IEN T TH V2_C V_SEL 4 27 TH V2_C V_SEL FU SER
B R K _B LD C _D R IVE
AM BIEN T
C LK _B LD C _D R IVE
6 PW M _C TD _PO W ER
nEN _B LD C _D R IVE
nR EA D Y_B LD C _K
D IR _B LD C _D R IVE
5 FA N _SM PS_C O N N
16 PW M _A C R _R IG H T
2 5 DG ND
B R K _B LD C _YM C
C N 15 (3.96m m )
DG ND
nFA N _FU SER _FB
FA N _FU SER _C O N N 1
C LK _B LD C _YM C
15 A D C _A C R _R IG H T
PW M _TH V1 3
nEN _B LD C _YM C
28 PW M _TH V1
D IR _B LD C _YM C
12 PW M _A C R _LEFT
H U M ID ITY
D EVE_N IP_SO L
2 EN _M P_C LU TC H
11 A D C _A C R _LEFT
3 6 H U M ID ITY A D C _TH V2_R EA D 2 29 A D C _TH V2_R EA D SM PS
B R K _B LD C _K
C LK _B LD C _K
nEN _B LD C _K
SEN SO R
D IR _B LD C _K
4 7 3.3VA nEN _TH V 1 30 nEN _TH V
FU SER _O N
R ELA Y_O N
7 A D C _C TD S
10 A D C _C TD P
1
DG ND 2
3
5V_SM PS
JC 32-00015A
3.3V_PS
3.3V_PS
3.3V_PS
EN _24V
9 5V_C TD
14 5V_C TD
18 5V_C TD
5V_PS
5V_PS
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
24V2
24V2
24V2
24V2
24V2
1 1
3 DG ND
8 DG ND
13 D G N D
17 D G N D
24V1
24V2
24V3
24VF
FA N _H VPS_C O N N
24V3
24V3
CN7
1 24V3
N .C
2 2
4 N .C
nFA N _H VPS_FB
3 3 DG ND
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
10
11
12
13
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
1
2
3
4
5
1
2
3
4
5
6
7
8
9
3
2
10
10
10
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
9
8
7
6
5
4
3
2
1
3
2
1
TYPE7
5
4
3
2
1
5
4
3
2
1
1
2
3
7
6
5
4
3
2
1
5
4
3
2
1
FAN
C W /C C W
C W /C C W
C W /C C W
IN LET
BRAKE
BRAKE
BRAKE
R EA D Y
R EA D Y
R EA D Y
2
1
FU SER _O N
R ELA Y_O N
3
2
1
PO W ER
PG N D
PG N D
PG N D
PG N D
PG N D
PG N D
5V_SM PS
+24V
+24V
+24V
+24V
+24V
+24V
2
CN1
C LK
C LK
C LK
1 LIVE
+5V
+5V
+5V
EN _24V
SS
SS
SS
1 O PC H O M E1 CL
DG ND
DG ND
DG ND
DG ND
2 N EU TR EL D eve N ip
24VS
24V1
24V2
24V3
Sensor
5V_C TD
5V_C TD
2
1
Vout_S
Vout_P
Vout_S
Vout_P
Sensor
MP
3
2
1
3
2
1
G ND
G ND
C lutch
LED
LED
TYPE7
O PC H O M E2
CL
FAN
Sensor
CN3 CN4
2
1
PO W ER
FU SER Lam p 2 MT D eve nip MT MT

CN2
1 LIVE SM PS SM PS C lutch C TD C TD
1
2 N EU TR EL SM PS BLD C BLD C BLD C
SEN SO R SEN SO R
Type 4H D R IVE YM C
K M O TO R
M O TO R M O TO R TYPE3 JC 32-00014A JC 32-00014A
FAN

5. System Diagram
5.3. Connection Diagram 2

1 R ESET
W IFIU SB I/F
W IFI
PBA
2 3.3V
O PE I/F(7")
3 U SB _D M
4 U SB _D P
DG ND
nEN _3.3V_U I_SLP
nR ST_C O D EC
DG ND
SC L_U I
SD A _U I
DG ND
EN _5V_LC D
nPO W ER _SW
EN _LC D _PW R
PW M _LC D _B L
DG ND
nR ST_IR 0
nIN T_IR 0
DG ND
LC D _LVD S_N <0>
LC D _LVD S_P<0>
DG ND
LC D _LVD S_N <1>
LC D _LVD S_P<1>
DG ND
LC D _LVD S_N <2>
LC D _LVD S_P<2>
DG ND
LVD S_C LK _LC D _N
LVD S_C LK _LC D _P
DG ND
LC D _LVD S_N <3>
LC D _LVD S_P<3>
DG ND
R XD _U I
TXD _U I
EN _U I_B O O T
I2S_C O D C LK
I2S_B C LK
I2S_LR C LK
I2S_SD O
I2S_SD I
5V_O PE
5V_O PE
5V_O PE
DG ND
5V_O PE
5V_O PE
5V_O PE
DG ND
5V_O PE
5V_O PE
5V_O PE
DG ND
5 G ND
6 G ND
7 W AKE
N FC U SB I/F
1 VB U S
N FC
PBA
2 U SB _D M
DG ND 9 3 U SB _D P
SILAB DG ND 8 4 G ND
5 3.3V
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
DG ND 7
1
2
3
4
5
6
7
8
9
FAX PBA DG ND 6
JC 92-02552A DG ND 5
DG ND 4
7
6
5
4
3
2
1
CN2 C N 16 (1.5m m ) 4 DG ND
50
49
48
47
46
45
44
43
42
41
40
39
38
37
36
35
34
33
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
W IFI& N FC
9
8
7
6
5
4
3
2
1
D P_H O ST_W LA N 3
DG ND
DG ND
DG ND
DG ND
U SBH _D P_R EAR
U SBH _D N _R EAR
5V
SILAB M O D EM I/F SILAB M O D EM I/F 3 D P_H O ST_W LA N
D M _H O ST_W LA N 2 2 D M _H O ST_W LA N
DG ND
nEN _3.3V_U I_SLP
nR ST_C O D EC
DG ND
SC L_U I
SD A _U I
DG ND
EN _5V_LC D
nPO W ER _SW
EN _LC D _PW R
PW M _LC D _B L
DG ND
nR ST_IR 0
nIN T_IR 0
DG ND
LC D _LVD S_N <0>
LC D _LVD S_P<0>
DG ND
LC D _LVD S_N <1>
LC D _LVD S_P<1>
DG ND
O ption M odule
LC D _LVD S_N <2>

LC D _LVD S_P<2>
DG ND
LVD S_C LK _LC D _N
LVD S_C LK _LC D _P
DG ND
LC D _LVD S_N <3>
LC D _LVD S_P<3>
DG ND
R XD _U I
TXD _U I
EN _U I_B O O T
I2S_C O D C LK
I2S_B C LK
I2S_LR C LK
I2S_SD O
I2S_SD I
5V_O PE
5V_O PE
5V_O PE
DG ND
5V_O PE
DG ND
5V_O PE
5V_O PE
DG ND
5V_O PE
5V_O PE
DG ND
5V_O PE
DG ND
14 1 5V 1
nD C D _M O D EM 13 2 nD C D _M O D EM 1 5V
C N 22
nR I_M O D EM 12 3 nR I_M O D EM
W IR ELESS
AO UT 11 4 AO UT
nR TS_M O D EM 10 5 nR TS_M O D EM
nC TS_M O D EM 9 6 nC TS_M O D EM C N 28 (1m m )
D C IS D C IS
M O D EM _R XD 8 7 M O D EM _R XD
M O D EM _TXD 7 8 M O D EM _TXD DG ND 1 24 DG ND D C IS
nR ST_M O D EM 6 9 nR ST_M O D EM C N 32 C IS_R LED 2 23 C IS_R LED
C N 31 (0.5m m )
C M L_M O D EM 5 10 C M L_M O D EM
O PE I/F U SB R EAR 5V_D C IS 3 22 5V_D C IS (PLATEN )
DG ND 4 11 DG ND A FE_SD A TA 4 21 A FE_SD A TA
5V_SU SP 3 12 5V_SU SP 3.3V_D C IS_ 5 20 3.3V_D C IS_
3.3V 2 13 3.3V A FE_SC LK 6 A FE_SC LK
19
nIN T_M O D EM 1 14 nIN T_M O D EM 3.3V_D C IS_ 7 18 3.3V_D C IS_
15 SPK _O U T+ A FE_SLO A D
SPEAKER 8 17 A FE_SLO A D
16 SPK _O U T- DG ND 9 16 DG ND
D SD F
M AIN N .C
C N 12 (1.5m m )
A4 D C IS AD F
A FE_A D C _C LK P
A FE_A D C _C LK N
DG ND
10
11
12
15
14
13
A FE_A D C _C LK P
A FE_A D C _C LK N
DG ND
C N 12 (1.5m m )
A4 D C IS AD F
1 D C IS_A D C <0..7> 13 12 D C IS_A D C <0..7>
5V_D C IS_SF 2 1 N .C
C N (1.5m m ) C N 11 (1.5m m ) D C IS_A D C <0..7> 14 11 D C IS_A D C <0..7>
D SD F
3.3V_SC A N
DG ND
20
19
1
2
D SD F
3.3V_SC A N
DG ND
C ontroller 5V_D C IS_SF
5V_D C IS_SF
N .C
DG ND
3
4
5
DG ND
D C IS_A D C <0..7>
D C IS_A D C <0..7>
15
16
17
10
9
8
DG ND
D C IS_A D C <0..7>
D C IS_A D C <0..7>
2
3
4
5
5V_D C IS_SF
5V_D C IS_SF
5V_D C IS_SF
N .C
D C IS
6
nD SD F_P_D ETEC T
18 3 nD SD F_P_D ETEC T DG ND 7
DG ND
D C IS_A D C <0..7>
18
19
7 DG ND
D C IS_A D C <0..7>
6 DG ND A4
3.3V_PS 6
17 4 3.3V_PS DG ND 8 7 DG ND
DG ND
16 5 DG ND DG ND 9
D C IS_A D C <0..7>
DG ND
20
21
5 D C IS_A D C <0..7>
DG ND
8 DG ND O N LY
nD SD F_P_PO SITIO N 4 0609-001573
15 6 nD SD F_P_PO SITIO N N .C 10 9 DG ND
3.3V_PS
14 7 FA N _D SD F_C O N N 3.3V_D C IS_SF 11
D C IS_A D C <0..7>
D C IS_A D C <0..7>
22
23
3 D C IS_A D C <0..7>
D C IS_A D C <0..7>
10 N .C (AD F)
DG ND 2
13 8 DG ND 3.3V_D C IS_SF 12 11 3.3V_D C IS_SF
nD SD F_P_G A P
12 9 nD SD F_P_G A P A3000 3.3V_D C IS_SF 13
DG ND 24 1 DG ND
12 3.3V_D C IS_SF
3.3V_PS C ore :1.5G H z/400M H z 13 3.3V_D C IS_SF
11 10 3.3V_PS 3.3V_D C IS_SF 14
DG ND C ortex-A 15/C ortex-R 4 C N 12 (1.5m m ) D C IS 3.3V_D C IS_SF
10 11 DG ND 3.3V_D C IS_SF 15 D C IS 14
nD SD F_C O VER _O P LEG AL D IC S AD F 3.3V_D C IS_SF
9 12 nD SD F_C O VER _O PEN 3.3V_D C IS_SF 16 15
EN
D SD F_PIC K U P_A
8 13 D SD F_PIC K U P_A N .C 17 DG ND 1 24 DG ND LEG AL 16 3.3V_D C IS_SF
7 14 D SD F_PIC K U P_N A DG ND 18 C IS_R LED 2 23 C IS_R LED 17 N .C
D SD F_PIC K U P_N A
D SD F_PIC K U P_B
6 15 D SD F_PIC K U P_B N .C 19 5V_D C IS 3 22 5V_D C IS O N LY 18 DG ND
5 16 D SD F_PIC K U P_N B DG ND 20 A FE_SD A TA 4 21 A FE_SD A TA 19 N .C
D SD F_PIC K U P_N B
D SD F_FEED _A
4 17 D SD F_FEED _A SD I_D C IS1 21 3.3V_D C IS_ 5 20 3.3V_D C IS_ (AD F) 20 DG ND
3 18 D SD F_FEED _N A SC LK _D C IS1 22 A FE_SC LK 6 19 A FE_SC LK 21 SD I_D C IS1
D SD F_FEED _N A 3.3V_D C IS_ 22 SC LK _D C IS1
2 19 D SD F_FEED _B SEN _D IC IS1 23 7 18 3.3V_D C IS_
D SD F_FEED _B A FE_SLO A D 23 SEN _D IC IS1
1 20 D SD F_FEED _N B nR ST_D C IS1 24 8 17 A FE_SLO A D
D SD F_FEED _N B DG ND 24 nR ST_D C IS1
LVD S_C LK _D C IS1_N 25 9 16 DG ND
LVD S_C LK _D C IS1_P 26 A FE_A D C _C LK P 10 15 A FE_A D C _C LK P 25 LVD S_C LK _D C IS1_N
LVD S_C LK _D C IS1_N 27 A FE_A D C _C LK N 11 14 A FE_A D C _C LK N 26 LVD S_C LK _D C IS1_P
D D R 3 3G B/5G B (16bit) DG ND 28 DG ND 12 13 DG ND 27 LVD S_C LK _D C IS1_N
eM M C 4G B LVC K _D C IS1_P 29 D C IS_A D C <0..7> 13 12 D C IS_A D C <0..7> 28 DG ND
LVC K _D C IS1_N 30 D C IS_A D C <0..7> 14 11 D C IS_A D C <0..7> 29 LVC K _D C IS1_P
EEPR O M 32KB DG ND 30 LVC K _D C IS1_N
DG ND 31 15 10 DG ND
C N 10 (1.5m m ) LVD O _D C IS1_P2 D C IS_A D C <0..7> 16 9 D C IS_A D C <0..7> 31 DG ND
32
FU SER IF LVD O _D C IS1_N 2 D C IS_A D C <0..7> 17 8 D C IS_A D C <0..7> 32 LVD O _D C IS1_P2
33
DG ND DG ND 33 LVD O _D C IS1_N 2
SO L
FU SER 2 1 24VS DG ND 34 18 7
SO LEN O ID 1 2 EN _FU SER _SO L LVD O _D C IS1_P1 35 D C IS_A D C <0..7> 19 6 D C IS_A D C <0..7> 34 DG ND
3 24VS LVD O _D C IS1_N 1 36 D C IS_A D C <0..7> 20 5 D C IS_A D C <0..7> 35 LVD O _D C IS1_P1
4 3.3V_PS DG ND 37 DG ND 21 4 DG ND 0609-001573 36 LVD O _D C IS1_N 1
5 DG ND LVD O _D C IS1_P0 38 D C IS_A D C <0..7> 22 3 D C IS_A D C <0..7> 37 DG ND
6 N SEN S_FU SER _C H EC K LVD O _D C IS1_N 0 39 D C IS_A D C <0..7> 23 2 D C IS_A D C <0..7> 38 LVD O _D C IS1_P0
InnerTem p C N 27 39 LVD O _D C IS1_N 0
2 7 A D C _IN N ER _TEM P C N 19 (1.5m m ) DG ND 40 DG ND 24 1 DG ND
Sensor C N 17 U SB D IR EC T I/F 40 DG ND
1 8 DG ND SC F
(2.0m m )
FU SER
O U T1A 4 9 O U T1A C N 13 (1.5m m )

STEP
MSTEPT
C PU FAN C N 38 C N 39
5V
U SB H _D N _D IR EC T
U SB H _D P_D IR EC T
DG ND
DG ND
DG ND
DG ND
DG ND
DG ND
O U T1B 3 10 O U T1B SC AN I/F

SC AN
nC M D _R EQ _SC F
O U T2B 2 11 O U T2B SATA_SIG N AL SATA_PW

FA N _C PU _C O N N
C N 18 3.3V_PS 1 3
O U T2A 1 12 O U T2A CN4
G ND
5V_SA TA
G ND
G ND
G ND
SA TA _R X_P 6
SA TA _R X_N 5
G ND
SA TA _TX_N 3
SA TA _TX_P 2
G ND
N ETW O R K I/F DG ND 2 2
2 13 24VS U SB D EVIC E
nR ST_SC F
Therm ostat 1
R XD _SC F
SC A N _H O M E 3
TXD _SC F
Y LED (+) 12
Y LED (-) 11
G LED (+)10
G LED (-) 9
M X3N
M X3P
M X1N
M X2N
M X2P
M X1P
M X0N
M X0P
1 14 24VF
G ND
DP
DN
VB U S
N .C 4
15 A D C _C EN TER _TH ER M
DG ND
DG ND
DG ND
2 1
24V2
24V2
O U T1A
DG ND
O U T1A 5
Therm istor 1 16 PR O TEC T_O N
O U T1B 2
5V
O U T1B 6
17 A D C _SID E_TH ER M
O U T2B 7 O U T2B 3 MSTEPT JC 31-00147A
9
8
7
2
1
8
7
6
5
4
3
2
1
??????
10
18
1
2
3
4
5
6
7
8
9
1
2
3
4
5
6
7
8
9
O U T2A 4
4
3
2
1
O U T2A 8
1
2
1
2
10
11
12
13
14
15
16
17
18
1
2
3
4
5
6
7
8
9
O PT_nC M D R EQ
O PT_nR ESET
2.5"320G B
TYPE1
HDD
O PT_R XD
O PT_TXD
FAN SC F SC F x3 JC 59-00035A
DG ND
DG ND
DG ND
DG ND
DG ND
24V
24V
24V
N .C
N .C
N .C
5V
5V
5V
C N 2 SC F
U PD 70F3824G B

5. System Diagram
5.4. Harness Connection Table
No Terminal 1 to Termianl 2 Harness Part Code Harness Description

1 MAIN PBA, CN27 USB DIRECT JC39-02512A WIRE HARNESS-USB HOST
2 MAIN PBA, CN22 USB NFC JC39-02513A WIRE HARNESS-USB HOST NFC
3 MAIN PBA, CN39 HDD Power JC39-02510A WIRE HARNESS-SATA POWER
4 MAIN PBA, CN38 HDD Signal JC39-02511A WIRE HARNESS-SATA SIGNAL
5 MAIN PBA, CN25 FUSER FAN JC31-00161A FAN
FUSER Solenoid / FUSER Sensor / Inner Temp / FUSER Step Motor / Center
6 MAIN PBA, CN10
Thermistor / Side Thermistor JC39-02501A WIRE HARNESS-FUSER IF
7 MAIN PBA, CN21 Outbin Full Sensor
JC39-02531A
(C4060)
8 MAIN PBA, CN28 Platen DCIS CBF FLAT CABLE-CIS
JC39-02534A
(C4062)
9 MAIN PBA, CN16 FAX PBA JC39-02459A FLAT CABLE-FAX_FFC
JC39-02530A
10 MAIN PBA, CN3 CBF FLAT CABLE-CIS
(C4060)
ADF DCIS
JC97-04451B
11 MAIN PBA, CN12 ADF(Assy includes harness.)
(C4062)
12 MAIN PBA, CN13 Scan Home / Scan Motor JC39-02106A HARNESS-SCAN_HOME/MOTOR
13 MAIN PBA, CN11 DSDF JC97-04451B ADF(Assy includes harness.)
14 MAIN PBA, CN30 Duplex Sensor JC39-02504A WIRE HARNESS-DUPLEX SEN
15 MAIN PBA, CN8 Feed Step Motor / LEVEL Sensor / ITB T1 Step Motor JC39-02500A WIRE HARNESS-FDB LEVEL STEP MOTOR
16 MAIN PBA, CN23 Duplex Clutch JC47-00035C CLUTCH-ELECTRIC
17 MAIN PBA, CN20 CST Lift Step Motor JC39-02503A WIRE HARNESS-CST LIFT MOTOR
18 MAIN PBA, CN6 Regi Clutch JC47-00035B CLUTCH-ELECTRIC
19 MAIN PBA, CN19 SCF JC39-01957A HARNESS-SCF TO MAIN

5. System Diagram
No Terminal 1 to Termianl 2 Harness Part Code Harness Description

20 MAIN PBA, CN7 CST Plate Solenoid / Pick Up Clutch / Paper Empty Sensor JC39-02509A WIRE HARNESS-CLUTCH SOL
21 MAIN PBA, CN26 CST Open Sensor JC39-02502A WIRE HARNESS-CST OPEN SEN
22 MAIN PBA, CN9 MP Clutch / ACR, CTD Sensor Relay Connector / SMPS FAN JC39-02499A WIRE HARNESS-SMPS FAN MP ACR
23 MAIN PBA, CN29 SMPS, CON4
JC39-02523A WIRE HARNESS-SMPS
24 MAIN PBA, CN13 SMPS, CON3
25 MAIN PBA, CN5 Deve Nip Home Sensor / BLDC Motor Middle JC39-02498A WIRE HARNESS-BLDC DRIVE UNIT2
Deve Nip Solenoid / OPC Home Sensor Relay Connector / BLDC Motor Left
26 MAIN PBA, CN14 JC39-02497A WIRE HARNESS-BLDC DRIVE UNIT1
/ BLDC Motor Right
27 MAIN PBA, CN31 OPE Joint PBA, CN1 JC39-02514A CBF FLAT CABLE-OPE JOINT
28 MAIN PBA, CN1 HVPS(Upper), CN2(30P)
JC39-02527A CBF FLAT CABLE-HVPS S
29 MAIN PBA, CN2 HVPS(Upper), CN1(24P)
30 MAIN PBA, CN52 LSU, CN1(60P) JC39-02516A CBF FLAT CABLE-LSU
JC39-02526A
CBF FLAT CABLE-UI A4 JOINT
(C4060)
31 OPE PBA, CN3 OPE Joint PBA, CN2
JC39-02515A
CBF FLAT CABLE-UI LEGAL JOINT
(C4062)
32 SMPS, CON1 Power Cord JC39-02507A WIRE HARNESS-INLET
33 SMPS, CON2 FUSER JC39-01850A HARNESS-FUSER SMPS
34 ACR, CTD Sensor ACR, CTD Sensor Relay Connector JC39-02464A WIRE HARNESS-ACR CTD SEN
35 OPC Home Sensor OPC Home Sensor Relay Connector JC39-02508A WIRE HARNESS-OPC HOME SEN
36 HVPS(Upper), CN4 Paper Exit Sensor / Fuser Release Sensor JC39-01821A HARNESS-EXIT OUTBIN SEN
37 HVPS(Upper), CN10 M, Y CRUM JC39-01818A HARNESS-CRUM
38 HVPS(Upper), CN11 K, C CRUM JC39-01818A HARNESS-CRUM
39 HVPS(Upper), CN6 Humidity Sensor / MP sensor JC39-02461A WIRE HARNESS-HUMIDITY MP SEN
40 HVPS(Upper), CN3 Paper Regi Sensor / MP Feed Sensor / T1 Release Sensor JC39-01823A HARNESS-FEED REGI T1 SEN
41 HVPS(Upper), CN5 WTB JC39-02462A WIRE HARNESS-WTB SEN
42 HVPS(Upper), CN9 HVPS(Lower), CN12 JC39-02463A WIRE HARNESS-HVPS HYBRID

5. System Diagram

This chapter contains the tools list, list of abbreviations used in this manual, and a guide to the location space required when
installing the printer. A definition of test pages and Wireless Network information definition is also included.
6.1. Tool for Troubleshooting
The following tools are recommended safe and easy troubleshooting as described in this service manual.
DVM (Digital Volt Meter) Cleaning Equipments

Standard : Indicates more than 3 digits. Standard : An IPA (Isopropyl Alcohol) dry wipe tissue or a
gentle neutral detergent and lint-free cloth.
Driver Vacuum Cleaner

Standard : “-” type, “+” type (M3 long, M3 short, M2 long,
M2 short).
Tweezers Spring Hook

Standard : For general home use, small type. Standard : For general use
Cotton Swab Software (Driver) installation CD ROM

Standard : For general home use, for medical service.

6.2. Glossary
The following glossary helps you get familiar with the product by understanding the terminologies commonly used with
printing as well as mentioned in this user’s guide and service manual.
802.11 is a set of standards for wireless local area network (WLAN) communication, developed by
802.11
the IEEE LAN/MAN Standards Committee (IEEE 802).
802.11b/g/n can share same hardware and use the 2.4 GHz band. 802.11b supports bandwidth up to 11
802.11b/g/n Mbps, 802.11n supports bandwidth up to 150 Mbps. 802.11b/g/n devices may occasionally suffer
interference from microwave ovens, cordless telephones, and Bluetooth devices.
Access Point or Wireless Access Point (AP or WAP) is a device that connects wireless communication
Access point devices together on wireless local area networks (WLAN), and acts as a central transmitter and
receiver of WLAN radio signals.
An Automatic Document Feeder (ADF) is a scanning unit that will automatically feed an original
ADF
sheet of paper so that the machine can scan some amount of the paper at once.
AppleTalk is a proprietary suite of protocols developed by Apple, Inc for computer networking. It
AppleTalk was included in the original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP
networking.
A computer graphics term describing the number of bits used to represent the color of a single pixel in
a bitmapped image. Higher color depth gives a broader range of distinct colors. As the number of bits
BIT Depth
increases, the number of possible colors becomes impractically large for a color map. 1-bit color is
commonly called as monochrome or black and white.
A bitmapped graphics format used internally by the Microsoft Windows graphics subsystem (GDI),
BMP
and used commonly as a simple graphics file format on that platform.
Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically.
This is usually done in the bootstrap process of computers or operating systems running on them. The
BOOTP
BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless
workstation' computers to obtain an IP address prior to loading any advanced operating system.
Charge Coupled Device (CCD) is a hardware which enables the scan job. CCD Locking mechanism is
CCD
also used to hold the CCD module to prevent any damage when you move the machine.
Collation is a process of printing a multiple-copy job in sets. When collation is selected, the device
Collation
prints an entire set before printing additional copies.
A control panel is a flat, typically vertical, area where control or monitoring instruments are displayed.
Control Panel
They are typically found in front of the machine.
It is the printing term used for a toner usage measurement on printing. For example, 5% coverage
means that an A4 sided paper has about 5% image or text on it. So, if the paper or original has
Coverage
complicated images or lots of text on it, the coverage will be higher and at the same time, a toner
usage will be as much as the coverage.
Comma Separated Values (CSV). A type of file format, CSV is used to exchange data between
CSV disparate applications. The file format, as it is used in Microsoft Excel, has become a de facto standard
throughout the industry, even among non-Microsoft platforms.
A DSDF (Dual Scan Document Feeder) is a scanning unit that will automatically feed an original
DSDF
sheet of paper so that the machine can scan on both sides of the paper.
Default The value or setting that is in effect when taking a printer out of its box state, reset, or initialized.
A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP
server provides configuration parameters specific to the DHCP client host requesting, generally,
DHCP
information required by the client host to participate on an IP network. DHCP also provides a
mechanism for allocation of IP addresses to client hosts.
Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all
DIMM
the data within the machine like printing data, received fax data.

The Digital Living Network Alliance (DLNA) is a standard that allows devices on a home network to
DLNA
share information with each other across the network.
The Domain Name Server (DNS) is a system that stores information associated with domain names in
DNS
a distributed database on networks, such as the Internet.
A dot matrix printer refers to a type of computer printer with a print head that runs back and forth
Dot Matrix Printer on the page and prints by impact, striking an ink-soaked cloth ribbon against the paper, much like a
typewriter.
Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and printing. Generally,
DPI
higher DPI results in a higher resolution, more visible detail in the image, and a larger file size.
Distinctive Ring Pattern Detection. Distinctive Ring is a telephone company service which enables a
DRPD
user to use a single telephone line to answer several different telephone numbers.
A mechanism that will automatically turn over a sheet of paper so that the machine can print (or
Duplex scan) on both sides of the paper. A printer equipped with a Duplex Unit can print on both sides of
paper during one print cycle.
Duty cycle is the page quantity which does not affect printer performance for a month. Generally the
printer has the lifespan limitation such as pages per year. The lifespan means the average capacity
Duty Cycle
of print-outs, usually within the warranty period. For example, if the duty cycle is 48,000 pages per
month assuming 20 working days, a printer limits 2,400 pages a day.
Error Correction Mode (ECM) is an optional transmission mode built into Class 1 fax machines
ECM or fax modems. It automatically detects and corrects errors in the fax transmission process that
are sometimes caused by telephone line noise.
Emulation is a technique of one machine obtaining the same results as another. An emulator
duplicates the functions of one system with a different system, so that the second system behaves like
Emulation the first system. Emulation focuses on exact reproduction of external behavior, which is in contrast
to simulation, which concerns an abstract model of the system being simulated, often considering
its internal state.
Ethernet is a frame-based computer networking technology for local area networks (LANs). It defines
wiring and signaling for the physical layer, and frame formats and protocols for the media access
Ethernet
control (MAC)/data link layer of the OSI model. Ethernet is mostly standardized as IEEE 802.3. It
has become the most widespread LAN technology in use during the 1990s to the present.
A suite of protocols developed by Apple Computer for computer networking. It was included in the
EtherTalk
original Macintosh (1984) and is now deprecated by Apple in favor of TCP/IP networking.
Foreign Device Interface (FDI) is a card installed inside the machine to allow a third party device
FDI such as a coin operated device or a card reader. Those devices allow the pay-for-print service
on your machine.
A File Transfer Protocol (FTP) is a commonly used protocol for exchanging files over any network
FTP
that supports the TCP/IP protocol (such as the Internet or an intranet).
The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and
a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure
Fuser Unit
to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes
out of a laser printer.
A connection between computer networks, or between a computer network and a telephone line. It is
Gateway
very popular, as it is a computer or a network that allows access to another computer or network.
A shades of gray that represent light and dark portions of an image when color images are converted
Grayscale
to grayscale; colors are represented by various shades of gray.
An image type that simulates grayscale by varying the number of dots. Highly colored areas consist of
Halftone
a large number of dots, while lighter areas consist of a smaller number of dots.
Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage
HDD
device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces.

The Institute of Electrical and Electronics Engineers (IEEE) is an international non-profit, professional
IEEE
organization for the advancement of technology related to electricity.
The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers
IEEE 1284 (IEEE). The term "1284-B" refers to a specific connector type on the end of the parallel cable that
attaches to the peripheral (for example, a printer).
A private network that uses Internet Protocols, network connectivity, and possibly the public
Intranet telecommunication system to securely share part of an organization's information or operations with
its employees. Sometimes the term refers only to the most visible service, the internal website.
An Internet Protocol (IP) address is a unique number that devices use in order to identify and
IP address
communicate with each other on a network utilizing the Internet Protocol standard.
The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the
IPM
number of single-sided sheets a printer can complete within one minute.
The Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print
jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds
IPP
of printers, and also supports access control, authentication, and encryption, making it a much more
capable and secure printing solution than older ones.
IPX/SPX stands for Internet Packet Exchange/Sequenced Packet Exchange. It is a networking
protocol used by the Novell NetWare operating systems. IPX and SPX both provide connection
IPX/SPX services similar to TCP/IP, with the IPX protocol having similarities to IP, and SPX having similarities
to TCP. IPX/SPX was primarily designed for local area networks (LANs), and is a very efficient
protocol for this purpose (typically its performance exceeds that of TCP/IP on a LAN).
The International Organization for Standardization (ISO) is an international standard-setting body
ISO composed of representatives from national standards bodies. It produces world-wide industrial and
commercial standards.
The International Telecommunication Union is an international organization established to standardize
and regulate international radio and telecommunications. Its main tasks include standardization,
ITU-T
allocation of the radio spectrum, and organizing interconnection arrangements between different
countries to allow international phone calls. A -T out of ITU-T indicates telecommunication.
ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions.
Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy
JBIG or quality, which was designed for compression of binary images, particularly for faxes, but can
also be used on other images.
Joint Photographic Experts Group (JPEG) is a most commonly used standard method of lossy
JPEG compression for photographic images. It is the format used for storing and transmitting photographs
on the World Wide Web.
The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and
LDAP
modifying directory services running over TCP/IP.
LED A Light-Emitting Diode (LED) is a semiconductor device that indicates the status of a machine.
Media Access Control (MAC) address is a unique identifier associated with a network adapter. MAC
address is a unique 48-bit identifier usually written as 12 hexadecimal characters grouped in pairs (e.
MAC address
g., 00-00-0c-34-11-4e). This address is usually hard-coded into a Network Interface Card (NIC) by its
manufacturer, and used as an aid for routers trying to locate machines on large networks.
Multi Function Peripheral (MFP) is an office machine that includes the following functionality in one
MFP
physical body, so as to have a printer, a copier, a fax, a scanner and etc.
Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be
transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a
MH
codebook-based run-length encoding scheme optimized to efficiently compress white space. As most
faxes consist mostly of white space, this minimizes the transmission time of most faxes.
MMR Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6.

A device that modulates a carrier signal to encode digital information, and also demodulates such a
Modem
carrier signal to decode transmitted information.
Modified Read (MR) is a compression method recommended by ITUT T.4. MR encodes the first
MR scanned line using MH. The next line is compared to the first, the differences determined, and then the
differences are encoded and transmitted.
A network operating system developed by Novell, Inc. It initially used cooperative multitasking to
NetWare run various services on a PC, and the network protocols were based on the archetypal Xerox XNS
stack. Today NetWare supports TCP/IP as well as IPX/SPX.
Organic Photo Conductor (OPC) is a mechanism that makes a virtual image for print using a laser
beam emitted from a laser printer, and it is usually green or rust colored and has a cylinder shape.
OPC An imaging unit containing a drum slowly wears the drum surface by its usage in the printer, and
it should be replaced appropriately since it gets worn from contact with the cartridge development
brush, cleaning mechanism, and paper.
The first example of something, such as a document, photograph or text, etc, which is copied,
Originals reproduced or translated to produce others, but which is not itself copied or derived from something
else.
Open Systems Interconnection (OSI) is a model developed by the International Organization for
Standardization (ISO) for communications. OSI offers a standard, modular approach to network
OSI design that divides the required set of complex functions into manageable, self-contained, functional
layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network,
Data Link and Physical.
A private automatic branch exchange (PABX) is an automatic telephone switching system within a
PABX
private enterprise.
Printer Command Language (PCL) is a Page Description Language (PDL) developed by HP as a
PCL printer protocol and has become an industry standard. Originally developed for early inkjet printers,
PCL has been released in varying levels for thermal, dot matrix printer, and laser printers.
Portable Document Format (PDF) is a proprietary file format developed by Adobe Systems for
PDF
representing two dimensional documents in a device independent and resolution independent format.
PostScript (PS) is a page description language and programming language used primarily in the
PostScript(PS)
electronic and desktop publishing areas. - that is run in an interpreter to generate an image.
Printer Driver A program used to send commands and transfer data from the computer to the printer.
The media like paper, envelopes, labels, and transparencies which can be used in a printer, a scanner, a
Print Media
fax or, a copier.
Pages Per Minute (PPM) is a method of measurement for determining how fast a printer works,
PPM
meaning the number of pages a printer can produce in one minute.
An interface for a device driver, this allows software to interact with the device driver using standard
PRN file
input/output system calls, which simplifies many tasks.
A convention or standard that controls or enables the connection, communication, and data transfer
Protocol
between two computing endpoints.
The Public-Switched Telephone Network (PSTN) is the network of the world's public circuit-switched
PSTN
telephone networks which, on industrial premises, is usually routed through the switchboard.
Remote Authentication Dial In User Service (RADIUS) is a protocol for remote user authentication
and accounting. RADIUS enables centralized management of authentication data such as usernames
RADIUS
and passwords using an AAA (authentication, authorization, and accounting) concept to manage
network access.
The sharpness of an image, measured in Dots Per Inch (DPI). The higher the dpi, the greater the
Resolution
resolution.
Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports,
SMB and miscellaneous communications between nodes on a network. It also provides an authenticated
Interprocess communication mechanism.

Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet.
SMTP is a relatively simple, text based protocol, where one or more recipients of a message are
SMTP
specified, and then the message text is transferred. It is a client server protocol, where the client
transmits an email message to the server.
Service Set Identifier (SSID) is a name of a wireless local area network (WLAN). All wireless devices
SSID in a WLAN use the same SSID in order to communicate with each other. The SSIDs are case-sensitive
and have a maximum length of 32 characters.
The subnet mask is used in conjunction with the network address to determine which part of the
Subnet Mask
address is the network address and which part is the host address.
The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of communications
TCP/IP
protocols that implement the protocol stack on which the Internet and most commercial networks run.
Transmission Confirmation Report (TCR) provides details of each transmission such as job status,
TCR transmission result and number of pages sent. This report can be set to print after each job or only
after failed transmissions.
Tagged Image File Format (TIFF) is a variable-resolution bitmapped image format. TIFF describes
image data that typically come from scanners. TIFF images make use of tags, keywords defining the
TIFF
characteristics of the image that is included in the file. This flexible and platform-independent format
can be used for pictures that have been made by various image processing applications.
A kind of bottle or container used in a machine like a printer which contains toner. Toner is a powder
used in laser printers and photocopiers, which forms the text and images on the printed paper. Toner
Toner Cartridge
can be fused by a combination of heat/pressure from the fuser, causing it to bind to the fibers in
the paper.
An industry standard for scanners and software. By using a TWAINcompliant scanner with a
TWAIN TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture
API for Microsoft Windows and Apple Macintosh operating systems.
Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and
UNC Path other Microsoft products. The format of a UNC path is: \\<servername>\<sharename>\<Additional
directory>
Uniform Resource Locator (URL) is the global address of documents and resources on the Internet.
URL The first part of the address indicates what protocol to use, the second part specifies the IP address or
the domain name where the resource is located.
Universal Serial Bus (USB) is a standard that was developed by the USB Implementers Forum, Inc., to
USB connect computers and peripherals. Unlike the parallel port, USB is designed to concurrently connect
a single computer USB port to multiple peripherals.
A watermark is a recognizable image or pattern in paper that appears lighter when viewed by
transmitted light. Watermarks were first introduced in Bologna, Italy in 1282; they have been used by
Watermark
papermakers to identify their product, and also on postage stamps, currency, and other government
documents to discourage counterfeiting.
Wired Equivalent Privacy (WEP) is a security protocol specified in IEEE 802.11 to provide the same
WEP level of security as that of a wired LAN. WEP provides security by encrypting data over radio so that
it is protected as it is transmitted from one end point to another.
Windows Imaging Architecture (WIA) is an imaging architecture that is originally introduced in
WIA Windows Me and Windows XP. A scan can be initiated from within these operating systems by
using a WIAcompliant scanner.
Wi-Fi Protected Access (WPA) is a class of systems to secure wireless (Wi-Fi) computer networks,
WPA
which was created to improve upon the security features of WEP.
WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A
shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or
WPA-PSK
desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the
associated WAP for more advanced security.

The Wi-Fi Protected Setup (WPS) is a standard for establishing a wireless home network. If your
WPS wireless access point supports WPS, you can configure the wireless network connection easily
without a computer.
XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new
document format, which has benefits for portable document and electronic document, developed
XPS
by Microsoft. It is an XML-based specification, based on a new print path and a vector-based
device-independent document format.

6.3. Document Revision List
Version Date Page Description

1.00 12/Apr/2017 - Release
1.01 24/May/2017 P.2–11 Change the pick up roller code for optional tray.

GSPN (GLOBAL SERVICE PARTNER NETWORK)
Area Web Site
Europe, MENA,
https://gspn1.samsungcsportal.com
CIS, Africa
E.Asia, W.Asia,
https://gspn2.samsungcsportal.com
China, Japan
N.America, S.America https://gspn3.samsungcsportal.com
This Service Manual is a property of Samsung Electronics

© 2017 Samsung Electronics Co.,Ltd.
Co.,Ltd.
All rights reserved.
Any unauthorized use of Manual can be punished under
Printed in Korea
applicable International and/or domestic law.
Code No.:

Service: Color Laser MFP

Uploaded by

Copyright:

Available Formats

Service: Color Laser MFP

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Service: Color Laser MFP

Uploaded by

Copyright:

Available Formats

Color Laser MFP

ProXpress C406x series

2. Product specification and description

3. Disassembly and Reassembly

i Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.2.5.3. SMPS board ................................................................................................. 2 − 34

Copyright© 1995-2017 SAMSUNG. All rights reserved. ii

3.3.16. PH (Paper Handling) Drive Unit..................................................................................... 3 − 25

iii Copyright© 1995-2017 SAMSUNG. All rights reserved.

Copyright© 1995-2017 SAMSUNG. All rights reserved. iv

1.1. Safety warning

1) Only to be serviced by a factory trained service technician.

2) Use only Samsung replacement parts.

3) Laser Safety Statement

• Wavelength: 788 nm (-13/+12)

• Maximum power of energy output: 12 mW

1-1 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1.2. Caution for safety

1.2.1. Toxic material

1.2.2. Electric shock and fire safety precautions

Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-2

1.2.3. Handling precautions

1.2.4. Assembly and Disassembly precautions

3) Disconnect interface cables and power cables.

7) Handling of the OPC Drum

1-3 Copyright© 1995-2017 SAMSUNG. All rights reserved.

1.2.5. Disregarding this warning may cause bodily injury

1) Be careful with the high temperature part.

2) Do not put fingers or hair into the rotating parts.

4) Ensure the printer is installed safely.

Copyright© 1995-2017 SAMSUNG. All rights reserved. 1-4

1.3. ESD precautions

3) Use only a grounded tip soldering iron to solder or desolder ESDs.

1-5 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2. Product specification and description

2.1. Product Specification

2.1.1. Product Overview

8) Automatic Document Feeder Type

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-1

Product Specifications are subject to change without notice.

2.1.2.1. General specification

2-2 Copyright© 1995-2017 SAMSUNG. All rights reserved.

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-3

2.1.2.2. Print Specification

2-4 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.3. Scan Specification

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-5

2.1.2.4. Copy Specification

2-6 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.5. Fax Specification

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-7

2.1.2.6. Paper Handling Specification

2-8 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.7. Software and Solution

Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-9

Item Model Name Average yield Remark

• Approx. 20,000 pages (Mono

2-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.

2.1.2.9. Maintenance Parts