GM TechLink 21 November 2022
GM TechLink 21 November 2022
21
Dealer Enrollment
IN THE 2023 TECHNICIAN
EXCELLENCE PROGRAM
Taking
Place
Now
GM announced the
all-new Technician Rear Axle Sound While
Making Tight Turns . . . . . . . . . . . . . . 5
Excellence
FSE Technician Recognition
Program (U.S.) in Awards – 4th Quarter 2022. . . . . . . . 6
January 2022 to
V8 Engine Sounds Identifying a Transfer Case
recognize dedicated Seal or Prop Shaft Plug Leak. . . . . . . 8
CONTINUED ON PAGE 3
EARNPOWER AND MY GM – Make sure you are up to date at the end of each quarter
on your Fundamentals.
REWARDS POINTS
– Make sure you are up to date at the end of each quarter
Technicians who meet the qualifiers will receive earnPOWER on Emerging Issues Seminars.
points each quarter based their highest level of certification:
– Work with your Service Management to enroll or get on a
• Gold Certification – Earn up to 500 earnPOWER points per
waitlist for any necessary hands-on training.
quarter.
• Master Technician Certification – Earn up to 1,000 earnPOWER – Schedule your ASE certifications to obtain your desired
points per quarter. Gold Certifications.
• World Class Certification – Earn up to 1,500 earnPOWER Technicians must have an earnPOWER account completely
points per quarter. set up with the email verified. Log in to earnPOWER through
GlobalConnect, which makes access easier by not requiring you
In addition, technicians who are World Class Technician-certified
to remember your earnPOWER login information.
and current on all training will earn 250,000 My GM Rewards
points (valued at $2,500) annually. World Class Technicians also must have a My GM Rewards
account set up and have access to their My GM Rewards Member
Points can be applied toward a number of options, including
Number. Technicians can access mygmrewards.com to enroll or
certified service, parts, accessories or an eligible, new GM vehicle
locate their My GM Rewards Member Number.
purchase or lease. My GM Rewards points are not stackable with
the Dealership Employee Discount on a new vehicle purchase, For additional information about the Technician Excellence
although a negotiated purchase may provide satisfactory savings, Program as well as training opportunities in your dealership, talk
especially after the first year. Member enrollment is required to with your service manager.
receive points and all World Class Technicians within My GM
Thanks to Henry Vandeventer and Patti Marino
Rewards are classified as “Silver” status upon account activation in
the program. Refer to the program guidelines for complete details.
The 6.2L V8 engine (RPO L87) and 6.6L V8 engine triggered on all starts. The vehicle generally must have sat
(RPO L8T) may produce several different sounds under for an hour or more.
various conditions on some 2019-2023 Silverado 1500,
Engine Restart – Following complete engine shutdown
Silverado 2500/3500, Tahoe, Suburban, Sierra 1500,
coasting down through approximately 14 MPH (22 km/h),
Sierra 2500/3500, Yukon and Escalade models. Some of
the noise will only last for about 1 second. Spark is retarded
these sounds, which may be described as a chirp, squeak
to prevent engine overspeed/torque bump.
or sputter, are normal conditions based on the current
operation of the engine. Auto-Start – At the end of an engine stop/start shutdown,
the noise will last for less than 1 second. Spark is retarded
To help clarify the sounds and their source, Bulletin #22-
to prevent engine overspeed/torque bump.
NA-218 includes several examples of the sounds as well as
when they typically occur, such as when the spark timing Throttle Blip – Light throttle blip in Park/Neutral. The
is retarded. The sounds are more noticeable on the 6.2L sound is rarely noticed and may be hard to reproduce. Spark
engine (L87) and 6.6L engine (L8T) than on the 5.3L engine is retarded to prevent engine overspeed.
(RPO L84).
Do not attempt to compare these sounds to similar vehicles
Keep in mind that engine sounds will be more prominent as the noise may be different from one vehicle to another,
when the vehicle is next to a reflecting surface, including which could lead to unnecessary repairs. These sounds are
walls and guardrails or when another vehicle is in an a normal operating characteristic of the engine and any
adjacent lane while driving. repairs should not be performed. Replacing the engine or
internal components for these sounds will not reduce or
There are four common sounds highlighted in the bulletin
eliminate the condition.
that may be noticeable.
For more information, and to listen to the sound clip
Catalyst Light Off – Occurs on start when spark retard
examples, refer to Bulletin #22-NA-218.
is required for catalyst rapid warm up and may last
approximately 30 seconds. Catalyst rapid warm up is not Thanks to Bryan Salisbury
The incorrect or degraded rear axle fluid (differential gear oil) should be
replaced with commercially available gear oil (SAE80W-90 GL-5, SAE90
GL-5). Also add limited-slip differential lubricant additive.
After adding fluid, road test the vehicle for at least 10 miles and make
approximately ten tight left and right turns, such as going around a
corner, to ensure the limited-slip rear axle is activated. An audible clicking
or chattering noise should no longer be heard coming from the rear of the Fill rear axle to the bottom of the fill hoe.
vehicle during the tight turns.
Todd Heinle recently went above and beyond during the PDI Ray worked very hard on diagnosing a 2022 Chevrolet Silverado
process. Todd is always willing to take the time to work with LM2 diesel that was burning oil when it was dropped off by the
the GM team to make sure all customer vehicles are repaired transport truck. After many hours, a blockage in the turbocharger
properly. was found that was causing a restriction in the PCV system.
During all the time spent during diagnosis, Ray never gave up and
During the PDI of a HUMMER EV, the first to be delivered in
never complained. He refused to be beaten down because he has
Oregon, Todd inspected all accessories to ensure that they were
that “Win with Integrity” attitude! As soon as he finished the
installed correctly. He found some trim pieces that were not a
repair, the dealership was able to sell and deliver the vehicle.
perfect fit and made sure they were corrected before delivery.
He truly gave this PDI the “white glove treatment.” In addition,
on a related TAC case, Todd worked with the HUMMER EV team
to diagnose and replace a coolant heater module that had an
internal sensor fault. Todd worked side by side with the GM team
to perform a data dump and made this vehicle his priority to
repair and deliver it promptly.
CONTINUED ON PAGE 7
Automatic transmission fluid may be seen under the center of First, check the rear output seal and boot area for a fluid leak. If
the vehicle on some 2015-2023 Escalade, Colorado, Express, the output seal is leaking, replace the seal. a
Silverado 1500, Silverado 2500/3500, Tahoe, Suburban, Canyon,
If the seal and boot area appears to be dry, check the welch plug
Sierra 1500, Sierra 2500/3500 and Yukon models equipped with
area. If the plug is leaking, replace the propeller shaft front slip
AWD/4WD (RPO F48). Some models with an 8-speed transmission
yoke.
are not affected.
If both the seal/boot and the welch plug are wet with automatic
If automatic transmission fluid is found under the middle of the
transmission fluid, making it difficult to identify the source of the
vehicle, verify if the red fluid is coming from the transfer case/
leak, dry the area with a soft rag and drive the vehicle a short
transmission rear output seal or the propeller shaft slip yoke
distance to initiate the leak. Perform the inspections again to
welch plug.
determine which component is leaking.
Rear output seal and boot area Prop shaft slip yoke welch plug area
TIP: When installing new injectors, be sure that they are clean
and free of debris prior to installation. Do not lubricate the
injector seals. Always use the new fuel injector collars supplied
with the new injector.
General Motors service tips are intended for use by professional technicians, not a “do-it-yourselfer.” They are written to inform those technicians of conditions that
may occur on some vehicles, or to provideinformation that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety
instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the information applies to your vehicle or that your vehicle
will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the
information. Inclusion in this publication is not n
ecessarily an endorsement of the individual or the company. All information contained herein is based on the latest
information available at the time of publication and is subject to change without notice.
Copyright © 2022 General Motors. All rights reserved.