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  • Fernando Cuartas

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    Andres Granados Vera
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    Fernando Cuartas is an experienced account manager and program management manager with over 10 years of experience in client services and operations management. He has a proven track record of exceeding performance goals and growing business by developing strong client relationships and identifying new opportunities. Cuartas is results-oriented and focuses on continuous process improvement to increase efficiency and effectiveness.

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    Fernando Cuartas is an experienced account manager and program management manager with over 10 years of experience in client services and operations management. He has a proven track record of exceeding performance goals and growing business by developing strong client relationships and identifying new opportunities. Cuartas is results-oriented and focuses on continuous process improvement to increase efficiency and effectiveness.

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    1K views1 page

    Fernando Cuartas

    Uploaded by

    Andres Granados Vera
    Fernando Cuartas is an experienced account manager and program management manager with over 10 years of experience in client services and operations management. He has a proven track record of exceeding performance goals and growing business by developing strong client relationships and identifying new opportunities. Cuartas is results-oriented and focuses on continuous process improvement to increase efficiency and effectiveness.

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    of 1

    Fernando Cuartas

    Client services/Account Manager

    [email protected]
    +57 3183307892

    About me
    Results and process-oriented leader, great time management skills always looking the way to
    increase efficiency and effectiveness in new and existing processes. Successful client relations
    are the key to maintain and grow the business and it is my main focus to nurture those relations
    by exceeding expectations by providing innovative solutions to big road blocks.

    Experience
    Teleperformance (2019-2020)
    Account Manager
    Responsible for leading a 200 people team in order to achieve performance KPIs, revenue and gross
    margin goals as well as for creating new and enhancing existing processes. Developing strong relations
    with clients as well as identifying new business opportunities to supply and extend the footprint.

    Concentrix (2018-2019)
    Program Management Manager
    Support of multiple lines of business with about 300 employees’ total. Responsible of maintaining client
    relations and to deliver ascending and descending communication with the purpose of maintaining high
    performance. Focused on growing the business and making sure it is profitable by auditing expenses,
    invoices and participate in the decision making of new investments.

    Concentrix (2015-2018)
    Team Manager
    In charge of a 20~ people team focused on complying with performance KPI’s. Always seeking my team’s
    personal and professional growth took me to be the best team Manager in 2017/2018 by getting the best
    results in a consistent monthly basis.

    Shark Logistic (2010-2014)


    Logistics Coordinator
    Lead a group of people in the planning and execution of mid and big scale events.
    Academics
    Communication Management (2012-Current)
    Currently finishing 5 transversal subjects. Communication management give me the strength on how to
    deliver a clear message, build relations and be the “go to person” when it comes to breaking any kind of
    news, coach and create content to inspire people.

    Concentrix Leaders as coaches 1 and 2 (2016-2018)


    Extended course on how to lead, manage and inspire people to do the best the can, develop skills and
    coaching are my main strengths when finishing the course.

    Leadership Academy (AT&T) (2017)


    Extended course on how to achieve multiple KPIs by executing specific developmental and follow up
    tactics in a consistent way in order to ensure outstanding results. Focused always in the develop of the
    talent in order to create engagement and avoid attrition costs.

    Skills
    Office Leadership/Client relations English
    Upper intermediate B2/C1.

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