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Fernando Cuartas
Fernando Cuartas
[email protected]
+57 3183307892
About me
Results and process-oriented leader, great time management skills always looking the way to
increase efficiency and effectiveness in new and existing processes. Successful client relations
are the key to maintain and grow the business and it is my main focus to nurture those relations
by exceeding expectations by providing innovative solutions to big road blocks.
Experience
Teleperformance (2019-2020)
Account Manager
Responsible for leading a 200 people team in order to achieve performance KPIs, revenue and gross
margin goals as well as for creating new and enhancing existing processes. Developing strong relations
with clients as well as identifying new business opportunities to supply and extend the footprint.
Concentrix (2018-2019)
Program Management Manager
Support of multiple lines of business with about 300 employees’ total. Responsible of maintaining client
relations and to deliver ascending and descending communication with the purpose of maintaining high
performance. Focused on growing the business and making sure it is profitable by auditing expenses,
invoices and participate in the decision making of new investments.
Concentrix (2015-2018)
Team Manager
In charge of a 20~ people team focused on complying with performance KPI’s. Always seeking my team’s
personal and professional growth took me to be the best team Manager in 2017/2018 by getting the best
results in a consistent monthly basis.
Skills
Office Leadership/Client relations English
Upper intermediate B2/C1.