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  • IPOCC Demo Setup

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    Ayman Mahmoud
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    The document provides instructions for setting up an IPOCC demo environment, including: 1. Installing the IPOCC software, deploying the virtual machine, and performing initial Windows configuration. 2. Configuring IP settings, the computer name, and applying changes to IPOCC. 3. Using an Excel worksheet to import initial configuration data into IPOCC and IP Office, including agents, groups, and topics. 4. Activating the default IPOCC task flow and installing the IPOCC client.

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    Avaya IPOCC

    Original Title

    27078476

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    The document provides instructions for setting up an IPOCC demo environment, including: 1. Installing the IPOCC software, deploying the virtual machine, and performing initial Windows configuration. 2. Configuring IP settings, the computer name, and applying changes to IPOCC. 3. Using an Excel worksheet to import initial configuration data into IPOCC and IP Office, including agents, groups, and topics. 4. Activating the default IPOCC task flow and installing the IPOCC client.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    35 views28 pages

    IPOCC Demo Setup

    Uploaded by

    Ayman Mahmoud
    The document provides instructions for setting up an IPOCC demo environment, including: 1. Installing the IPOCC software, deploying the virtual machine, and performing initial Windows configuration. 2. Configuring IP settings, the computer name, and applying changes to IPOCC. 3. Using an Excel worksheet to import initial configuration data into IPOCC and IP Office, including agents, groups, and topics. 4. Activating the default IPOCC task flow and installing the IPOCC client.

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    of 28

    IPOCC Demo Setup

    Agenda

    • Software installation
    • Initial configuration, client installation
    Software installation
    Where to find the IPOCC R9.0.3 software

    • Software can be downloaded from


    http://support.avaya.com/downloads/
    Step 1: Deploy the OVA in VMware Player

    • Open the OVA in VMware Player


    • Edit Virtual Machine settings to match your PC‘s
    capabilities
    • Defaults are 8 GB RAM and 4 CPUs
    • Minimum 4 GB of RAM is required for the demo
    Step 2: Start virtual machine, perform initial
    Windows 2012 setup
    • Define country, language and keyboard settings
    • Windows product key can be skipped, Windows 2012
    can run without license for several months
    • Set the Administrator password
    • Suggest to use Avaya123 for the demo
    Step 3: Setup IP connectivity

    • Click on the „Network and Sharing Center“ icon in the System


    Tray to set Ethernet properties
    • Disable IPv6, set fixed IPv4 address
    Step 4: Set computer name

    • From Control Panel, System settings, define the


    computer name you want to use
    • For the workshop, we can leave it at „IPOCCSERVER“
    • If you change the name, a reboot is required
    Step 5: Apply IP/name changes to IPOCC

    • From „services“, stop the IPOCC Watchdog

    • Doublick „AdjustHostname.exe“ to apply changes

    • Set the Database password:


    • Login: sa
    • Password: Administrator
    • Reboot the server
    Step 6: Check IPOCC status

    • After restarting the server, the Watchdog will start all


    required IPOCC services. Click on „TT Display“ and
    verify that all services come up green
    Step 7: Backup the clean IPOCC database

    • There is a .BAT file in C:\IPOCC\Utilities to backup the


    database files.
    • Usage: backup <password> <target directory>
    Step 8: Install license file

    • Use the browser on the IPOCC server to


    connect to the WebLM service using the URL:
    • https://<hostname>:8443/WebLM
    • Login: username: admin
    password: weblmadmin

    • After the first login you need to change the password


    suggestion: use Avaya123 as the new password
    Step 8: Install license file, continued
    • Browse to the license file to install the licenses

    • Check installed licenses


    Initial configuration & client
    installation
    Initial configuration worksheet

    • An Excel worksheet with macros is used for the initial configuration of


    IPOCC. The worksheet will also provide a .csv file for import into the IP
    Office configuration
    • The worksheet can only be used once, on a clean IPOCC database
    • Copy the worksheet from the IPOCC server to your PC, to a directory
    without spaces in the name. Open the file and save it as an Excel workbook
    with macros (.xlsm)
    • Server location:
    C:\IPOCC\Utilities\Avaya_IP_Office_Contact_Center_Configuration.xltm
    Initial configuration worksheet – Base Data

    • On the Base Data tab, we will change the IPOCC host


    name field
    • If you did not change the name of the server, it will be
    „IPOCCSERVER“
    Initial configuration worksheet – Chap Server

    • The Comman Hardware Abstraction Platform (CHAP)


    server is the interface to the IP Office system
    • Fill out the fields marked in red on the spreadsheet.

    IP address of IP address of IP
    IPOCC server Office
    Initial Configuration Worksheet – other tabs

    • The other tabs are used to predefine agents, supervisors,


    groups, topics etc.
    • For the workshop, we will use the defaults, providing:
    • 3 agent groups: Group 1,Group 2, Group 3
    • One Supervisor, ext 801, member of all groups
    • Agent1, ext 802, member of Group 1
    • Agent2, ext 803, member of Group 2
    • Agent3, ext 804, member of Group 3
    • Login password for Supervisor/Agents: cc123456
    • Ext login code for Supervisor/Agents: 123456
    • 3 Topics: Topic1 (ext 701), Topic2 (ext 702), Topic3 (ext 703)
    • SIP extension 699 to integrate IP Office with IPOCC
    Initial Configuration Worksheet – Data Import

    • Click on Data Import, this will create 2 files:


    • DataImport.exe, to be used on the IPOCC server
    • Configuration.csv, to be imported to the IP Office configuration
    Import initial configuration data to IPOCC

    • Copy the DataImport.exe file to the IPOCC server and execute it


    • The program will ask for the DB login password:
    Administrator
    • Wait for successful completion of the import
    Import initial configuration data to IP Office

    • Import the configuration.csv file in IP Office using Manager


    Further configuration of IP Office

    • On the System/LAN1/VoIP tab, set the SIP domain as


    defined in the IPOCC worksheet, and activate TLS

    • Save the changes and reboot the IP Office


    Activate IPOCC default TaskFlow

    • A default Task Flow is provided, which will provide the most


    important functionality out of the box
    • To activate, open the IPOCC User Interface application on the
    server
    • Login using: login: Administrator
    password: Administrator
    Activate IPOCC default Task Flow, continued

    • From the „Go to“ Menu, select: Task Flow Editor


    • From Task Flow Set, select „Open“, then select Import TF-Set
    • Leave password blank

    • Activate the Task flow set


    Install IPOCC Client on local PC

    • The installation package for the IPOCC client is located on the


    server, in the C:\IPOCC\Client directory

    • Copy the client to the local PC for installation


    Install IPOCC Client on local PC, continued

    • Choose „complete“ setup option


    • Use the HOSTNAME of the server, not the IP address. If you
    use the IP address certain features will not work
    HOSTS file

    • To resolve the hostname correctly, DNS is used. For our demo


    setup we can also use the Windows HOSTS file and create an
    entry there
    • The HOSTS file is located in:
    • C:\Windows\System32\drivers\etc
    • To change it, copy it to the desktop, make the changes, and
    copy the file back to the directory

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