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  • Co-Op Live Head of Hospitality - CV

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    Kieran Auld is seeking a new role as Head of Hospitality. He has over 6 years of experience managing hospitality operations for major events. He excels at building high-performing teams, driving sales through innovative marketing, and ensuring excellent customer service. As Head of Operations for a hospitality company, he led a team of 50+ staff across 10 sites, achieving growth targets and compliance with all health, safety, and brand standards.

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    Co-op Live Head of Hospitality - CV

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    Kieran Auld is seeking a new role as Head of Hospitality. He has over 6 years of experience managing hospitality operations for major events. He excels at building high-performing teams, driving sales through innovative marketing, and ensuring excellent customer service. As Head of Operations for a hospitality company, he led a team of 50+ staff across 10 sites, achieving growth targets and compliance with all health, safety, and brand standards.

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    17 views3 pages

    Co-Op Live Head of Hospitality - CV

    Uploaded by

    kieran
    Kieran Auld is seeking a new role as Head of Hospitality. He has over 6 years of experience managing hospitality operations for major events. He excels at building high-performing teams, driving sales through innovative marketing, and ensuring excellent customer service. As Head of Operations for a hospitality company, he led a team of 50+ staff across 10 sites, achieving growth targets and compliance with all health, safety, and brand standards.

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    of 3

    Kieran James Auld

    Phone number: 07507262576


    Email Address: [email protected]

    Profile
    Performance-driven and dedicated manager who excels at building teams to achieve success, driving
    sales to ensure profitability through innovative marketing techniques, and using proven methods to
    develop knowledge and skills to create memorable experiences with extensive industry knowledge,
    strategic planning, process optimisation, a strong work ethic, and the ability to work under pressure at
    the highest standard to ensure clients receive a world-class experience that is consistent throughout
    all sites under the brand's portfolio.

    I am now seeking a new, fun, and exciting role within your company in which I can apply my skills and
    competencies. I feel my warm, friendly personality and keen eye for service excellence would be best
    suited to joining your company as Head of Hospitality. Previous employers have all said to have
    witnessed first-hand the high level of customer service and attention to detail, leaving no stone
    unturned from team management, policies, and procedures, while also ensuring safety guidelines are
    met and developed to ensure together we can achieve excellence in delivery. With that said, I believe
    my passion for the industry and outgoing personality would excel working for the UK’s most exciting
    entertainment venue on a mission to become carbon neutral by 2038.

    Experience
    Hospitality Manager & Operations Manager - (U.K. & Europe) (Diageo, Ryder Cup, Wimbledon,
    Lords Cricket, O2).
    April 2014 - December 2020
    ● Utilising CRM programmes to become more efficient and improve relationships internally to
    give myself an understanding of estimated footfall in the area and coordinate the operation of
    the concession concepts. This particular skill became important during the Ryder Cup in
    Paris.
    ● Monitoring supplier service delivery adherence, technical, performance and contractual
    specifications, ensuring that any risks and issues are resolved in a timely manner to minimise
    service disruption and revenue loss.
    ● Undertaking performance reviews to ensure catering management are performing to high
    standards ensuring client expectations are exceeded and revenue opportunities aren't being
    missed.
    ● Analysing data to ensure were operating within policy and budgets areas of analysis included
    GP’s, wastage, stock control, stock rotation, wages, etc providing suggestions and
    implementing areas for improvement.
    ● Utilising contacts with brands to innovate food and beverage services to ensure we set the
    bar for competitors.
    ● Recruit permanent and temporary staff and provide necessary training to ensure event safety
    and service requirements creating a pride culture that puts employees in the shoes of clients
    and allows them to clearly see why the way we do things are so important.
    ● Attend meetings and assist internal stakeholders with event briefing identifying key targets.
    ● Conducting efficient profitable business strategies within fast-paced environments.
    ● Proactive planning of Premium F&B operations with internal teams to ensure a seamless well
    executed operation.
    ● Maintaining knowledge of human resource policies and procedures and filtering information
    through various departments with many events having up to 200 members of staff on site at
    one time also liaising with departments on serious matters.
    ● Creating, obtaining and re-developing risk assessments.
    ● Point of contact for all on-site crew, technicians, suppliers, contractors and subcontractors to
    ensure events are conducted in line with brand guidelines and budgets.
    ● Adaptable, efficient, and work proactively, striving for the company to successfully meet its
    goals.
    ● Lead and develop health and safety regulations and safe work practices.
    ● Effectively motivate, develop and empower all team members to promote an excellent
    working environment with the understanding that a happy team that respects you as a leader
    will provide the highest level of quality.
    ● Identifying and driving process improvements and liaising with clients before implementing in
    a timely manner.
    ● Innovate commercial opportunities with brands most memorably Diageo (Johnnie Walker) on
    a cordial range to help change the thinking of scotch whiskey and turn it into a fun drink for
    whiskey beginners.
    ● Bring companies' brand vision and values to life.
    ● Taking control of lead planning and execution of business development to drive sales.
    ● Ensure all licensing and regulations are secured for events to go ahead.
    ● Creating a long-lasting trustworthy relationship with clients.

    Head of Operations - Dam (Nationwide)


    January 2021 - February 2023
    ● Conducting risk assessments throughout each site ensuring a safe work environment for staff
    and coordinating meetings with directors and various members of management.
    ● Lead daily operations for 10 sites and 50+ members of staff across the UK, implementing
    changes of management engagement to ensure consistent service delivery including regular
    site visits.
    ● Develop and direct the implementation of policies and procedures to ensure that the company
    complies with all health and safety procedures set out by external governing bodies.
    ● Work collaboratively with internal teams such as marketing to ensure brand standards are
    met, exceeded and developed throughout sites.
    ● Manage end to end process from corporate clients to ensure success in delivery.
    ● Recruit temporary/permanent members of staff from multi levels of experience and
    qualifications and provide training where necessary to ensure standards are met and quality
    is exceeded.
    ● Utilising CRM programmes to become more efficient and improve relationships both
    internally/externally.
    ● Taking full control of daily operations and implementing plans that saw revenue growth in
    keeping with brand standards.
    ● Influence internal and external stakeholders.
    ● Logistics planning.
    ● Achieving key performance indicators and analysing data from members of staff.
    ● Analyse and deliver weekly data reports and continuous improvements directly to company
    directors.
    ● Extensive research and analysis on competitors to identify key areas for improvement.
    ● Building and maintaining effective teams across various sites nationwide.
    ● Provide solutions to issues (e.g. profit decline)
    ● Manage actions identified through internal/external audits.
    ● Research, interpret and use business financial data.
    ● Supporting and developing strategic planning.
    ● Update site managers and staff on quality standards, targets and software providing training
    when necessary.
    ● Having direct responsibility for the overall planning, implementation and audit of services and
    staff management.
    ● Quality assurance.
    Skills
    ● Allergen awareness training
    ● COSHH awareness training
    ● Alcohol service policies
    ● Supply chain
    ● Finance
    ● Client focused
    ● Brand awareness
    ● Leadership
    ● Workflow management
    ● Self-directed
    ● Problem solving
    ● Communication
    ● Strategy planning
    ● Data handling and reporting
    ● Time management
    ● Business development
    ● Recruitment
    ● Networking

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