Co-Op Live Head of Hospitality - CV
Co-Op Live Head of Hospitality - CV
Profile
Performance-driven and dedicated manager who excels at building teams to achieve success, driving
sales to ensure profitability through innovative marketing techniques, and using proven methods to
develop knowledge and skills to create memorable experiences with extensive industry knowledge,
strategic planning, process optimisation, a strong work ethic, and the ability to work under pressure at
the highest standard to ensure clients receive a world-class experience that is consistent throughout
all sites under the brand's portfolio.
I am now seeking a new, fun, and exciting role within your company in which I can apply my skills and
competencies. I feel my warm, friendly personality and keen eye for service excellence would be best
suited to joining your company as Head of Hospitality. Previous employers have all said to have
witnessed first-hand the high level of customer service and attention to detail, leaving no stone
unturned from team management, policies, and procedures, while also ensuring safety guidelines are
met and developed to ensure together we can achieve excellence in delivery. With that said, I believe
my passion for the industry and outgoing personality would excel working for the UK’s most exciting
entertainment venue on a mission to become carbon neutral by 2038.
Experience
Hospitality Manager & Operations Manager - (U.K. & Europe) (Diageo, Ryder Cup, Wimbledon,
Lords Cricket, O2).
April 2014 - December 2020
● Utilising CRM programmes to become more efficient and improve relationships internally to
give myself an understanding of estimated footfall in the area and coordinate the operation of
the concession concepts. This particular skill became important during the Ryder Cup in
Paris.
● Monitoring supplier service delivery adherence, technical, performance and contractual
specifications, ensuring that any risks and issues are resolved in a timely manner to minimise
service disruption and revenue loss.
● Undertaking performance reviews to ensure catering management are performing to high
standards ensuring client expectations are exceeded and revenue opportunities aren't being
missed.
● Analysing data to ensure were operating within policy and budgets areas of analysis included
GP’s, wastage, stock control, stock rotation, wages, etc providing suggestions and
implementing areas for improvement.
● Utilising contacts with brands to innovate food and beverage services to ensure we set the
bar for competitors.
● Recruit permanent and temporary staff and provide necessary training to ensure event safety
and service requirements creating a pride culture that puts employees in the shoes of clients
and allows them to clearly see why the way we do things are so important.
● Attend meetings and assist internal stakeholders with event briefing identifying key targets.
● Conducting efficient profitable business strategies within fast-paced environments.
● Proactive planning of Premium F&B operations with internal teams to ensure a seamless well
executed operation.
● Maintaining knowledge of human resource policies and procedures and filtering information
through various departments with many events having up to 200 members of staff on site at
one time also liaising with departments on serious matters.
● Creating, obtaining and re-developing risk assessments.
● Point of contact for all on-site crew, technicians, suppliers, contractors and subcontractors to
ensure events are conducted in line with brand guidelines and budgets.
● Adaptable, efficient, and work proactively, striving for the company to successfully meet its
goals.
● Lead and develop health and safety regulations and safe work practices.
● Effectively motivate, develop and empower all team members to promote an excellent
working environment with the understanding that a happy team that respects you as a leader
will provide the highest level of quality.
● Identifying and driving process improvements and liaising with clients before implementing in
a timely manner.
● Innovate commercial opportunities with brands most memorably Diageo (Johnnie Walker) on
a cordial range to help change the thinking of scotch whiskey and turn it into a fun drink for
whiskey beginners.
● Bring companies' brand vision and values to life.
● Taking control of lead planning and execution of business development to drive sales.
● Ensure all licensing and regulations are secured for events to go ahead.
● Creating a long-lasting trustworthy relationship with clients.