Listening 4

SECTION 1:
Questions 1-6
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Moving Company Service Report
Example Answer
Full Name: Jane Bond
Phone Number: 1……………

USA Address: 509 2…………
1137 3…………
Packing Day: 4…………..
Date: 11th March
Clean-up by: 5:00 p.m.
Day: 5 ………………
About the Price: Rather expensive
Storage Time: 6 …………….
Questions 7-10
Where does the speaker decide to put items in?
Write the correct letter, A, B, or C, next to questions 7-10.
A in emergency pack
B in personal package
C in storage with the furniture
Items
7 cutlery and dishes
8 kettle
9 alarm clock
10 CD player
SECTION 2:
Complete the flow-chart below.
Choose SIX answers from the box and write the correct letter, A-H, next to Questions 1-6.
A patterns B names C sources D questions
E employees F solutions G headings H officials

STAGES IN DOING A TOURISM CASE STUDY
RESEARCH
Locate and read relevant articles, noting key information and also 1
Identify a problem or need
Select interviewees - these may be site 2 , visitors or city 3

Prepare and carry out interviews. If possible, collect statistics.
Check whether 4 of interviewees can be used
↓
ANALYSIS
Select relevant information and try to identify 5

Decide on the best form of visuals
↓
WRITING THE CASE STUDY

Give some background before writing the main sections
Do NOT end with 6
The Horton Castle site

7 Natalie and Dave agree one reason why so few people visit Horton Castle is that
A the publicity is poor.
B it is difficult to get to.
C there is little there of interest.
8 Natalie and Dave agree that the greatest problem with a visitor centre could be
A covering the investment costs.
B finding a big enough space for it.
C dealing with planning restrictions.
9 What does Dave say about conditions in the town of Horton?
A There is a lot of unemployment.
B There are few people of working age.
C There are opportunities for skilled workers.
10 According to Natalie, one way to prevent damage to the castle site would be to
A insist visitors have a guide.
B make visitors keep to the paths.
C limit visitor numbers.
SECTION 3:
Theatre trip to Munich
1 When the group meet at the airport they will have
A breakfast.
B coffee.
C lunch.
2 The group will be met at Munich Airport by
A an employee at the National Theatre.
B a theatre manager.
C a tour operator.
3 How much will they pay per night for a double room at the hotel?
A 110 euros
B 120 euros
C 150 euros
4 What type of restaurant will they go to on Tuesday evening?
A an Italian restaurant
B a Lebanese restaurant
C a typical restaurant of the region
5 Who will they meet on Wednesday afternoon?
A an actor
B a playwright
C a theatre director
Questions 6-10
What does the man say about the play on each of the following days?
Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 6-10.
Comments
A The playwright will be present.
B The play was written to celebrate an anniversary.
C The play will be performed inside a historic building.
D The play will be accompanied by live music.
E The play will be performed outdoors.

F The play will be performed for the first time.
G The performance will be attended by officials from the town.

Days
6 Wednesday
7 Thursday
8 Friday
9 Saturday
10 Monday
SECTION 4:
Write NO MORE THAN TWO WORDS for each answer.

Four business values
Many business values can result in 1
Senior managers need to understand and deal with the potential 2 that may result.
Collaboration
During a training course, the speaker was in a team that had to build a 3
Other teams experienced 4 from trying to collaborate.

The speaker's team won because they, reduced collaboration.
Sales of a 5 were poor because of collaboration.

Industriousness
Hard work may be a bad use of various company 6
The word 'lazy' in this context refers to people who avoid doing tasks that are 7
Creativity
An advertising campaign for a 8 was memorable but failed to boost sales.
Creativity should be used as a response to a particular 9

Excellence
According to one study, on average, pioneers had a 10 that was far higher than that of followers.
Companies that always aim at excellence may miss opportunities.

Listening 4

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Listening 4

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SECTION 1:

Phone Number: 1……………

A patterns B names C sources D questions

E employees F solutions G headings H officials

Select interviewees - these may be site 2 , visitors or city 3

Check whether 4 of interviewees can be used

Select relevant information and try to identify 5

WRITING THE CASE STUDY

Do NOT end with 6

The Horton Castle site

A The playwright will be present.

B The play was written to celebrate an anniversary.

C The play will be performed inside a historic building.

D The play will be accompanied by live music.

E The play will be performed outdoors.

G The performance will be attended by officials from the town.

Many business values can result in 1

Other teams experienced 4 from trying to collaborate.

Sales of a 5 were poor because of collaboration.

Hard work may be a bad use of various company 6

Creativity should be used as a response to a particular 9

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