COMPREHENSIVE REVIEW

IN HUMAN RESOURCES
MANAGEMENT

MR. FRANCIS ION C. SANGIL, LPT, CPHR, CMHFR, CPMA, CHRA, CLSSYB
Lecturer
How are you?
HAPPY?
SAD?
MAD?
HUMAN RESOURCES
DEVELOPMENT
MANAGEMENT
 HR Generalist/Officer
Recruitment Specialist
Training and Development Specialist
Compensation and Benefits
Specialist
Labor Relations Specialist
Employee Engagement Specialist
Organizational Development
Specialist
Occupational Health and Safety
Officer
Office Manager/Admin Officer
HR Manager/Executive
Business Owner
Source:Robert Walters Philippines
 QUALIFYING CHRA
EXAMINATION CERTIFICATION

GOALS!
CONTENTS

Part 1 Introduction to Human Resources Management

Part 2 Job Analysis

Part 3 Recruitment and Selection

Part 4 Mock Examination

INTRODUCTION TO
HUMAN RESOURCES
MANAGEMENT
Round 1
A SERIES OF ACTIONS THAT AIM TO ACHIEVE THE
GOALS OF AN ORGANIZATION.

A. Recruitment
B. Management
C. Organization
D. Job Analysis
When managers use metrics to assess performance and
then develop strategies for corrective action, they are
performing the ________ function of the management
process.

A. Staffing
B. Planning
C. Controlling
D. Directing
Claire spends most of her time at work establishing goals
for her staff of fifty employees and developing
procedures for various tasks. In which function of the
management process does Claire spend most of her time?

A. Planning
B. Organizing
C. Staffing
D. Leading
WHICH OF THE FOLLOWING IS NOT A FUNCTION
OF HUMAN RESOURCES MANAGEMENT?

A. Recruits qualified applicants for the job vacancies.

B. Makes sure that the company complies with the Labor Code.
C. Analyzes financial reports and makes decisions from it.
D. Formulate and implement training programs.
 Wilmer works in the HR department and is in charge of
developing the plans for how people are paid and how the
employee benefits program is run. Wilmer is most likely
holding the position of ________.

A. Training specialist
B. Recruiter
C. Compensation manager
D. Job analyst
 THE HRM FUNCTION STARTED AS A MERE
ADMINISTRATIVE FUNCTION IN A BUSINESS
ENTERPRISE.

TRUE OR FALSE?
THE FOLLOWING ARE THE THREE PRODUCT LINES
OF HR, EXCEPT:

A. Administrative services and transactions.

B. Strategic partner
C. Business partner services.
D. Welfare services.
 Personnel activities associated with human
resource management most likely include all of
the following EXCEPT ________.

A. Orienting and training new employees

B. Appraising employee performance
C. Building employee commitment
D. Developing customer relationships
 No one wants to make mistakes, least of all
managers. Which one of the following is NOT a
personnel mistake?

A. Waste time with useless interviews.

B. Hire the wrong person.
C. Have your people demotivated and exhausted.
D. Experience low turnover.
 Human resource managers generally exert
________ within the human resources department
and ________ outside the human resources
department.
A. Line authority; staff authority
B. Staff authority; line authority
C. Functional authority; line authority
D. Staff authority; implied authority
 Which one of the following is most likely a line
function of the human resource manager?

A. Ensuring that line managers are implementing HR policies

B. Advising top managers about how to implement labor laws
C. Representing the interests of employees to senior management
D. Directing the activities of subordinates in the HR department
An HR generalist at Wilson Manufacturing has been assigned
to the sales department to provide HR management
assistance as needed. Which of the following best describes
the structure of the HR services provided at Wilson
Manufacturing?

A. Shared HR teams
B. Embedded HR teams
C. Centers of expertise
D. Corporate HR teams
Which organization of the human resource function involves
dedicated HR members that assist top management in issues
such as developing the personnel aspects of the company's
long-term strategic plan?

A. Shared HR teams
B. Embedded HR teams
C. Centers of expertise
D. Corporate HR teams
________ refers to the tendency of firms to extend
their sales, ownership, and/or manufacturing to
new markets abroad.

A. Expansion
B. Globalization
C. Export growth
D. Diversification
What term refers to the knowledge, skills, and
abilities of a firm's workers?

A. Human resources
B. Human capital
C. Intangible assets
D. Contingent personnel
Which management style is suitable for knowledge
workers?

A. Empowering
B. Autocratic
C. Authoritarian
D. Commanding
 It is a systematic planned strategic effort by a
company to attract, retain, develop, and motivate
highly skilled employees and managers.

A. Empowerment
B. Management
C. Talent Management
D. Employee Retention
 What is the term for workforces like those at the
company Uber, where freelancers and independent
contractors work when they can, on what they want
to work on, and when the company needs them?

A. Telecommuters
B. Human capital
C. Job-analysts
D. On-demand workers
The recent trend where in some occupations (such as high-
tech) unemployment rates are low, while in others
unemployment rates are still very high and recruiters in
many companies can't find candidates, while in others
there's a wealth of candidates is called ________.

A. Talent analytics
B. Globalization
C. Unbalanced labor force
D. Human capital
Which term refers to exporting jobs to lower-cost
locations abroad?

A. Freelancing
B. Offshoring
C. Rightsizing
D. Warehousing
Evidence-based human resource management
relies on all of the following types of evidence
EXCEPT ________.

A. Scientific rigor
B. Existing data
C. Research studies
D. Qualitative opinions
Distributed HR is the idea that more and more human
resource management tasks are now being
redistributed from a central HR department to the
company's employees and line managers.

True or False?
This type of organization embraces a culture of life-;ong
learning, enabling employees to continually acquire and
share knowledge.

A. Learning Organization
B. Telecommuting
C. Merger
D. Critical Talent
As baby boomers retire from the workforce, there will
be more people entering the labor pool than leaving it.

True or False?
 The role of labor relations specialists includes
investigating labor law grievances and collecting data
about jobs for the purpose of writing job descriptions.

True or False?
As baby boomers retire from the workforce, there will
be more people entering the labor pool than leaving it.

True or False?
 ________ refers to being psychologically involved in,
connected to, and committed to getting one's jobs done.

A. Ethics
B. Sustainability
C. Human capital
D. Employee engagement
 Tools such as Twitter, Facebook, and LinkedIn that can
be used to recruit new employees are known as ________.

A. Data analytics
B. Social media
C. Mobile applications
D. Cloud computing
What are the possible implications of low/poor
economic performance for human resource
management?
In what way has technology changed human
resources management?
JOB ANALYSIS
Round 2
 Which one of the following terms refers to the
procedure used to determine the duties associated
with job positions and the characteristics of the
people to hire for those positions?

A. Job description
B. Job specification
C. Job analysis
D. Job context
The information resulting from a job analysis is used
for writing ________.

A. Job descriptions
B. Corporate objectives
C. Personnel questionnaires
D. Training requirements
 All of the following types of information will most
likely be collected by a human resources specialist
through a job analysis EXCEPT ________.

A. Work activities
B. Human behaviors
C. Performance standards
D. Employee benefits options
A manager uses the information in a job analysis for
all of the following EXCEPT ________.

A. Assessing training requirements

B. Complying with labor regulations
C. Determining appropriate compensation
D. Providing accurate performance appraisals
Which one of the following most likely depends on a
job's required skills, education level, safety hazards,
and degree of responsibility?

A. Employee compensation
B. Organizational culture
C. Annual training requirements
D. DOLE compliance
Jennifer, a manager at an engineering firm, has been
assigned the task of conducting a job analysis. What
should be Jennifer's first step in the process?

A. Deciding how the gathered information will be used

B. Collecting data on job activities and working conditions
C. Selecting representative job positions to assess
D. Reviewing relevant background information
 Which one of the following refers to the human
requirements needed for a job, such as education,
skills, and personality?

A). Job specifications

B. Job analysis
C. Job placement
D. Job descriptions
All of the following requirements are typically
addressed in job specifications EXCEPT ________.

A. Desired personality traits

B. Required education levels
C. Necessary experience
D. Working conditions
Which one of the following indicates the division of
work within a firm and the lines of authority and
communication?

A. Process chart
B. Employee matrix
C. Organization chart
D. Corporate overview
Which one of the following is an example of business
process reengineering?

A. Using computerized systems to combine separate tasks

B. Creating a visual chart for work flow procedures
C. Assigning additional activities to new employees
D. Developing employee skills and behaviors
 While performing the fifth step of a job analysis, it is
essential to confirm the validity of collected data with
the ________.

A. DOLE representative
B. HR manager
C. Legal department
D. Worker
The primary drawback of performing a job analysis
regards the ________.

A. Unverifiable data a job analysis typically provides

B. Certification required to conduct a job analysis
C. Amount of time a job analysis takes to complete
D. Redundant information gathered during a job analysis
Job ________ means assigning workers additional
same-level activities.

A. Enrichment
B. Assignment
C. Enlargement
D. Rotation
 Which one of the following terms refers to
systematically moving workers from one job to
another?

A. Job rotation
B. Job enrichment
C. Job enlargement
D. Job adjustment
Which one of the following terms refers to redesigning
jobs in a way that increases the opportunities for the
worker to experience feelings of responsibility,
achievement, growth, and recognition?

A. Job rotation
B. Job enrichment
C. Job reengineering
D. Job enlargement
Conducting the job analysis is the sole
responsibility of the HR specialist.

True or False?
 Interviews for the purpose of collecting job
analysis data will most likely address all of the
following topics EXCEPT ________.

A. Hazardous conditions
B. Primary work duties
C. Required education
D. Personal hobbies
 Job analysts collecting information through
observations and interviews benefit from the use of
a(n) ________ to guide the process and ensure
consistency

A. Structured list
B. Electronic diary
C. Job description
D. Organization chart
Who argued that the best way to motivate workers is
to build opportunities for challenge and achievement
into their jobs via job enrichment?

A. Adam Smith
B. Frederick Taylor
C. Frederick Herzberg
D. Abraham Maslow
 Jack is an employee at a Best Western Hotel. Some
weeks he works with the catering group, and other
weeks he assists the reservations clerk or the parking
attendant. This is an example of ________.

A. Job enlargement
B. Job rotation
C. Job enrichment
D. Job specialization
Which method for collecting job analysis information is
considered best for quantifying the relative worth of a
job for compensation purposes?

A. Electronic log
B. Worker diary
C. Observation
D. Position analysis questionnaire
Jerome, a manager at an electronics company, needs to
gather job analysis information from a large number of
employees who perform similar work. Which one of the
following would be most appropriate for Jerome?

A. Observing all employees

B. Interviewing the HR manager
C. Holding a group interview with a supervisor
D. Conducting telephone surveys of all employees
 For which of the following jobs is direct observation
NOT a recommended method for collecting job analysis
data?

A. Assembly-line worker
B. Accounting clerk
C. Attorney
D. Nurse
Which one of the following is the primary disadvantage
of using questionnaires to gather job analysis
information?

A. Questionnaires are the most expensive method of collecting

data.
B. Supervisors are required to verify all collected questionnaire
data.
C. Questionnaires are too open-ended for statistical information.
D. Developing and testing questionnaires is time-consuming.
One of the problems with direct observation is ________,
which is when workers alter their normal activities
because they are being watched

A. Flexibility
B. Falsification
C. Reactivity
D. Diversion
Which data collection method is most frequently used
in conjunction with direct observation?

A. Interview
B. Questionnaire
C. Electronic log
D. Survey
RECRUITMENT AND
SELECTION
Round 3
What is the first step in the recruitment and selection
process?

A. Performing initial screening interviews

B. Building a pool of candidates
C. Performing candidate background checks
D. Deciding what positions to fill
 Marcus, an HR manager for Samsung, must decide
what positions the firm should fill in the next six
months, which means Marcus is currently working on
________.

A. Screening job candidates

B. Personnel planning
C. Interviewing job candidates
D. Writing job descriptions
The process of deciding how to fill executive positions
at a firm is known as ________.

A. Internal recruiting
B. Succession planning
C. Long-term forecasting
D. Advanced interviewing
 Which one of the following terms refers to studying a
firm's past employment needs over a period of years to
predict future needs?

A. Ratio analysis
B. Trend analysis
C. Graphical analysis
D. Computer analysis
 Newton Building Supplies hopes to generate an extra $4
million in sales next year. A salesperson traditionally
generates $800,000 in sales each year. Using ratio analysis,
how many new salespeople should Newton hire?

A. 2
B. 5
C. 10
D. 20
 When managers need to determine which current
employees are available for promotion or transfer, they
will most likely use ________.

A. Scatter plots
B. Skills inventories
C. Estimated sales trends
D. Personnel forecasts
All of the following are methods used by firms to develop
high-potential candidates for future positions EXCEPT
________.

A. Providing internal training

B. Implementing job rotation
C. Offering global assignments
D. Developing skills inventories
Smith Industries is thinking of having another company
take care of its customer service. This is called ________.

A. Outsourcing
B. Recruiting
C. Telecommuting
D. Screening
___________ is the process of reducing costs by reducing
headcount.

A. Outsourcing
B. Downsizing
C. Recruiting
D. Screening
The following are the possible HR intervention if you have
personnel surplus, except:

A. Stop recruiting
B. Offer early retirements
C. Increase overtime
D. Retrenchment
An employer will most likely use a private employment
agency in order to ________.

A. Receive assistance writing job ads

B. Adhere to legal hiring practices
C. Fill a specific job opening quickly
D. Spend more time recruiting applicants
 Newton Manufacturing is using a private employment
agency to recruit individuals for management positions. As
the HR manager at Newton, you need to ensure that
applicants are screened properly, so you should ________.

A. Provide the agency with an accurate job description

B. Post jobs on the firm's intranet and bulletin boards
C. Develop applicant screening software for internal hires
D. Send HR experts to monitor the agency's recruiting activities
What is an advantage of using employee referral
campaigns?

A. Local, hourly workers can be recruited quickly.

B. Applicants have received realistic job previews.
C. Rewards and incentives are eliminated.
D. Applicants have community ties
Selection tests should be used as supplements to other
tools like interviews and background checks.

TRUE OR FALSE?
Which one of the following is NOT a tool used by firms
to recruit outside candidates?

A. Newspaper advertising
B. Job postings
C. Employment agencies
D. Online job boards
Kate works as a nurse on temporary assignment for
hospitals throughout the region on an as-needed
basis. Kate is most likely ________.

A. Working as a contingent worker

B. Participating in a job rotation
C. Using job enlargement
D. Benchmarking jobs
________ are special employment agencies retained by
employers to seek out top management talent for
their clients.

A. Department of Labor and Employment

B. Private employment agencies
C. Temporary agencies
D. Executive recruiters
Which one of the following terms refers to the use of
nontraditional recruitment sources?

A. Negligent hiring
B. Personnel planning
C. Human resource management
D. Alternative staffing
 As part of the selection process for a position at UPS,
Jacques has been asked to lift weights and jump rope.
which one of the following is most likely being measured
by UPS?

A. Interpersonal skills
B. Cognitive skills
C. Physical abilities
D. Achievements
 Carlos recently participated in a selection test for a
position at Northern Aeronautics. The test measured
Carlos's finger dexterity and reaction time, so it was most
likely a(n) ________ test.

A. Motor ability
B. Personality
C. Cognitive
D. Interest
All of the following are most likely assessed on personality
tests EXCEPT ________.

A. Extraversion
B. Reasoning
C. Sensitivity
D. Emotional stability
Which one of the following is the primary reason that firms
conduct background investigations of job applicants?

A. Adhere to legal hiring practices

B. Limit the number of applicants
C. Uncover false information
D. Report criminals to police
 Michelle Simmons recently applied for a position with
Pfizer Pharmaceuticals. Which personality trait most likely
has the strongest correlation to Michelle's success as a
pharmaceutical sales representative?

A. Extroversion
B. Agreeableness
C. Conscientiousness
D. Openness to experience
With the work sampling technique, applicants are ________.

A. Asked to submit examples of projects they have completed for other

employers
B. Tested on their ability to perform several tasks crucial to performing the job
of interest
C. Tested on their ability to perform a range of tasks related to several positions
in a firm
D. Given video-based situational interviews to assess their critical thinking skills
THANK YOU
VERY MUCH!