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  • Faq - Africard - Prepaid - EN v1

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    Elisha
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    The UBA Africard Visa Prepaid card allows users to spend money loaded onto the card without needing a bank account. It can be purchased at any UBA branch and used to make purchases anywhere Visa is accepted. Funds are deducted from the card balance with each purchase. Users must activate the card at a UBA ATM before using it and can add more funds at any time at UBA branches. The card can be used until expiration or until funds are depleted.

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    faq_africard_prepaid_EN v1

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    faq_africard_prepaid_EN v1

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    The UBA Africard Visa Prepaid card allows users to spend money loaded onto the card without needing a bank account. It can be purchased at any UBA branch and used to make purchases anywhere Visa is accepted. Funds are deducted from the card balance with each purchase. Users must activate the card at a UBA ATM before using it and can add more funds at any time at UBA branches. The card can be used until expiration or until funds are depleted.

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    19 views4 pages

    Faq - Africard - Prepaid - EN v1

    Uploaded by

    Elisha
    The UBA Africard Visa Prepaid card allows users to spend money loaded onto the card without needing a bank account. It can be purchased at any UBA branch and used to make purchases anywhere Visa is accepted. Funds are deducted from the card balance with each purchase. Users must activate the card at a UBA ATM before using it and can add more funds at any time at UBA branches. The card can be used until expiration or until funds are depleted.

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    UBA Africard Visa Prepaid

    Getting started
    What is a UBA Africard Visa Prepaid card?
    The UBA Africard Visa Prepaid card is a smart and cost-effective alternative to carrying cash and paying check-
    cashing fees. Because it is a pre-loaded card, you only spend what money you load on it and you can typically get it
    without opening a bank account. Simply purchase the UBA Africard Visa Prepaid card from any of our branches, load
    it with the cash amount you choose and enjoy the purchasing power of prepaid card. You can use it to make
    purchases and pay bills anywhere Visa debit cards are accepted, including in stores and internet.

    How do I get a UBA Africard Visa Prepaid card?


    It's easy to get a UBA Africard Visa Prepaid Debit card – simply buy it from any UBA branches around you or from an
    accredited agent (valid for countries outside of Nigeria).

    How does my UBA Africard Visa Prepaid card work?


    Because it is a prepaid card, spending is limited to the amount of money you load on the card. Each time you use
    your card, the purchase amount is automatically deducted from your card balance.

    You can add money to your card through any of the branches of UBA. Soon you will also be able to load your card
    from UDirect, UBA’s internet banking service or from the ATM.

    Do I need to activate my UBA Africard Visa Prepaid card?


    Yes. You need to activate your card at the nearest UBA ATM by changing the default PIN. Without activating your
    card, you would not be able to load or use it for other transactions

    How do I get cash at an ATM with my UBA Africard Visa Prepaid card?
    To get cash at the ATM, insert your card into the machine and enter your PIN. Select "Current" to make a withdrawal
    and enter the amount of cash you want to withdraw. Then take your cash, card, and receipt to keep track of your
    balance.

    What should I do if my UBA Africard Visa Prepaid card is lost or stolen?


    Report lost or stolen cards immediately to Bank by calling the number listed on the back of the card or in the card
    materials. UBA recommends making a note of this number and keeping it in a safe place in case both your card and
    the fulfillment letter are lost or stolen.

    Where to use my card


    Where can I use my UBA Africard Visa Prepaid card?
    You can use your card on the internet and at the millions of places that accept Visa debit cards—including
    supermarkets, clubs, hotels, clothing stores, drug stores, and more. There are some guidelines for special
    transactions that you should be aware of before you shop - refer to the next two questions for more information.

    Are there any special types of transactions I should know about before I shop?
    Some transactions are handled differently, so please keep these scenarios in mind.

    Restaurants - Restaurants may verify you have enough money on your card for the dining bill. Make sure you have
    enough funds to cover any added tip.

    Hotels - Hotels may put a "hold" on the amount of your estimated bill, making that amount unavailable for other
    purchases. When you check out, that hold may take a few days to be removed.

    Auto Rentals - You may use your card for final payment of a rental car bill, but a credit card may be necessary to
    reserve a rental car.

    Frequently Asked Question: March 22, 2012


    Returning Purchases - Store return policies may vary. You may receive a credit to your card, a cash refund or even a
    store credit, depending on the particular store. A credit to your account may take up to one week to process before
    it's available for use.

    Paying Bills – You can use your card to pay just about any one-time or recurring bill.

    Loading and adding money to my card


    Is there a limit to the amount of money I can add to my UBA Africard Visa Prepaid card?
    There are typically maximum card values that are established by the Bank and by the regulators, such as Central
    Bank.

    What should I do when I've spent the original amount I put on the card?
    In most cases, you can simply add more money to your card. It's called "reloading" your card and you can do it at any
    UBA branch..

    Making a purchase with my card


    How do I make a purchase with my UBA Africard Visa Prepaid card?
    Be sure to know your card balance before you shop as most merchants cannot determine it for you. Each time you
    use your card, the purchase amount is automatically deducted from your card.

    How do I know the balance on my UBA Africard Visa Prepaid card?


    You can check the card balance at myubaafricard.com or by checking it on any ATM where Visa is accepted.

    What should I do if my UBA Africard Visa Prepaid card is declined?


    If a transaction is declined, the merchant will let you know. To help prevent this, keep track of your balance by visiting
    myubaafricard.com or check your balance at the nearest ATM where Visa is accepted.

    What if I change my mind and want to cancel a purchase?


    If the merchant cancels a transaction at your request, it may take three to seven days for the authorization hold to be
    removed from your card.

    What if I need to return an item that I purchased with my UBA Africard Visa Prepaid card?
    Present your UBA Africard Visa Prepaid card at the time of a merchandise return. If the merchant’s return policy
    allows it, the merchant will credit the amount of the purchase back onto your card.

    Remember to save your purchase receipts and your card even after the funds have been depleted, in case you have
    merchandise returns. When returning an item purchased online, have your card number available in order to process
    the return. The merchandise value will be credited back to your card within three to seven business days.

    How long can I use my UBA Africard Visa Prepaid card?


    You can make purchases using your UBA Africard Visa Prepaid card until the expiration date shown on the card, or
    until the value of the card has been depleted. Once your balance on your card has been deleted, you can add more
    money to your card at any UBA branch nearest to you or from an accredited agent (for UBA outside of Nigeria).

    Frequently Asked Question: March 22, 2012


    How much does it cost to use my UBA Africard Visa Prepaid card?
    Type Fees in Naira

    Issuance or Replacement Instant 500

    Personalized 750

    PIN replacement All

    Monthly Maintenance All 0

    Card Loading All 100

    ATM Cash Withdrawal UBA 50

    Other Banks in Nigeria 100

    Other Banks Abroad 2.75%

    Point of Sales and Internet Nigeria 0

    Abroad 2.75%

    Card to Card Transfer All 0

    Fees may vary for corporate solutions, cobranded and affinity cards.

    Frequently Asked Question: March 22, 2012


    Frequently Asked Question: March 22, 2012

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