INTRODUCTION

Practicum is an essential part to determine the competency of an individual especially for

learners for the reason that it renders learners a field to learn new skills and improve on what
they currently know and possess. The opportunity to determine if the learner is prepared for
practice outside of the classroom basis to which we can also consider as a final test before we
dispatch these students into the real industry. Taken on this part this may only be achievable
with the aid of the chosen industry under the careful eyes of their preceptors, who will also serve
as mentors and adjudicators at the same time. Therefore, to make certain that of to avoid any
unnecessary conflicts it is important to define the purpose of the practicum and the preceptor's
duties and have a common understanding and agreement.

The scope of this said program will meet us under expectations that the students will have a
grasp of what they can become in the future; as an asset to the industry. On the time period,
they will learn a lot of experience, craft and mastery. This is presented to them as an opportunity
and they need to take hold of this so they may have their own views and insights of so what
called as a workplace. Under supervision of a qualified persona, they may also take part of the
duties of the bona fide employees to expose them deeper into the firm and the procedures to
complete each task/s given to them. Step by step procedure and proper mentorship and
guidance will greatly impact the output of the student or learner and will be equipped with the
proper skills, handsets and attitude.

Being exposed in this industry means that it does not only take part of the technical skills and
ideas but the student is also expected to improve their social and intra personal skills. This
would include their communication skills. They must receive and transmit words as
professionals and treat all beings as professional beings making them more reliable to take
upon. They will also learn firsthand about the cultural indifferences we have outside the
classroom or school area as they would probably meet the unexpected. Now, they are to
improve their coping skills and insert their knowledge to handle these things properly and
orderly as much treated professional individuals. At the end of this program, students may find
their way into industry with the upper hand of possessing the much-needed experience and
skills they utterly must obtain so they may have the ticket or the medium to be a integral part of
the tourism industry for its benefit and innovation.
Rationale:

This is a capstone course that provides a platform for students to knowledge and skills
necessary for entry-level positions in the tourism and hospitality industry while in a “real life”
setting. Students are expected to apply the knowledge and skills from the various classes taught
in the classrooms in an appropriate hospitality establishment venue approved by Practicum
Coordinator, Program Chair and/or College Dean.

Practicum Objectives:

To provide a platform where students can apply the management concepts, tourism principles
and theories learned in class and to acquire the hands-on experience necessary to qualify for
an entry level position in the hospitality and/or tourism industry.

1. Acquire entry-level practical experience within a business environment in the travel and
tourism industry.

2. Develop the ability to analyze and propose solutions to business problems.

3. Develop an understanding of the activities & functions of travel & tourism personnel.

4. Develop a more complete understanding of various travel and tourism front-liner functions.

5. Develop a greater understanding about career options while defining personal goals.

6. Develop the ability to work with a team.

7. Refine verbal and written communication skills.

 COMPANY PROFILE

I. COMPANY LOGO

A merge of hotel and event centers committed to provide and maintain its superb service. Portraying
its grandeur and luxury that guests could afford.

II. COMPANY OVERVIEW

Their first business venture together started with The Lee Garden, a Chinese restaurant at
Delgado Street, Iloilo City. The closing of this restaurant led the partners to take interest in the
hotel business. Thus, on December 8, 2003, the Iloilo Grand Hotel started its operation at Iznart
Street, Iloilo City. Mr. Marcelino M. Florete, Jr., an experienced hotelier as owner of the Cebu
Business Hotel in Cebu, became the Chairman of the Board. Mr. Rodolfo C. Tiu was elected
President and Chief Operating Officer, Mr. Romeo S. Go, Treasurer and Ms. Helen L. Tan,
Corporate Secretary. Seven years after, on December 8, 2010, a sister hotel, The Grand Tower
Suites located at H. Montinola - Iznart Streets was officially opened for full operation. In time,

the partners decided to expand and put up their own respective hotels. Florete, Tan and Go
decided to sell their shares to Mr. Rodolfo C. Tiu. Hence, on January 2014, The Tiu Family
became the sole owner of Iloilo Grand. On July 1, 2015, Madison Hotel PHL, located at Delgado
Street, Iloilo City, was officially opened for operation. This is the third hotel of the Grand Hotels
chain. And with the gradual rise of Iloilo City in terms of business and economy, comes also the
rise of the newest and one of the grandest hotels in Iloilo – The Grand Xing Imperial Hotel.
Towering with eminence, the hotel is located at H. Montinola Corner Muelle Loney Street, Iloilo
City and this is the fourth hotel of the Grand Hotel Chain.

III. MISSION, VISION & CORE VALUES

MISSION

These are our reasons for existence, our Mission:

 To provide a working environment that inspires and motivate service excellence for total
guest satisfaction.
 To provide a place where the care and comfort of our genuine guest is our first and
highest mission.
 To satisfy our guests in the most comfortable and caring manner through continuous
process innovation and improvement.
 To deliver the GRAND – Grandiose, Reliable, Accommodating, Note worthy and Distinct
way of service with ILONGGO pride.

VISION

As we deliver our Mission, we see ourselves in our Vision as:

We pledge to provide a chain of event and Convention center for our travel partners to
experience the height of comfort, finest personal service and a luxury that you can afford.
CORE VALUES

We pledge in maintaining the highest standard of professional ethics, uncompromised by both

words and deeds, inside or outside the company walls.

Integrity
Respect
Passion
Innovation
Customer Centric
Exceptional Service

IV. ORGANIZATIONAL CHART

 V. JOB DESCRIPTIONS OF EACH DEPARTMENT

SALES & BANQUET DEPARTMENT

The Sales Department dealt with the reservation about the availability of function rooms and
forwarded all reservations and requests to the Food and Beverage Department (F&B), Banquet
and Accounting. The F&B Department handled all food and beverage requests and concerns,
the Banquet Section dealt with the preparation for the set-up and design of the function rooms,
and the Accounting Department was in charged with the financial aspect of the operations

FRONT OFFICE DEPARTMENT

The Front Office Department dealt with guest room reservations and increasing rooms revenue.
In some hotels, the Front Office Department consists of six sections: the reception, reservations,
billing, bell service, telephone exchange, and business center. For Grand Xing imperial Hotel,
the department consisted of Bellmen who assisted guests and took care of their luggage, and
the Front Office Associates who performed multiple functions: answering inquiries, taking
incoming calls, making outgoing calls, routing calls, coordinating with other departments
concerned, performing cashiering functions, creating reports, doing night audits, providing
assistance to guests, and serving as the front line for all guest complains.

MARKETING DEPARTMENT

The Marketing Department also worked hand in hand with the other departments, being in
charge of the formulation of marketing strategies and promotions.

HUMAN RESOURCE

As with any other organization in the hospitality industry, one of the major challenges in terms of
human resource was employee attention. With Grand Xing Impenal Hotel. and the with the three
other hotels owned by the company, attrition was anticipated but was not that alarming. To
ensure that the manpower needs of all four hotels were provided, and that operations were not
affected, the company had an ongoing hiring process and also accepted OJT’s (On the Job
Trainees) who were Hotel and Restaurant Management or Tourism Management students from
various schools in the city and province of Iloilo. The hiring process was complicated as
compared with some other hotels. The company performed a series of tests and interviews to
the applicants to ensure they have the best in the industry. Those who were hired were them
distributed to the four hotels. Grand Xing Imperial was prioritized first because it was the
company’s main and biggest hotel.

VI. AMNETIES AND SERVICES OFFERED

Our main ventures are offering accommodation to guests, including event/functions, wellness,
food and beverage and other leisure activities.

1. Hotel Room accommodations

2. Event Centers

3. Restaurant/Dining/Banquet

4. Gym & Spa

5. KTV Entertainment

WORKING ENVIRONMENT

The Grand Xing Imperial Hotel is situated in the heart of Iloilo's best attractions. This hotel's
proximity to the Provincial Capitol of Iloilo gives it the right to boast about being the BEST hotel
in the area since it is a combination of hotels and event centers dedicated to providing and
preserving their superior service. Reflecting the splendor and luxury that guests could afford.

Grand Xing Imperial Hotel is a standard-class hotel located perpendicular to Iloilo City's
business district. The hotel is within walking distance of shopping malls, wet markets, gift shops,
souvenir stalls, flower shop stands, and restaurants. Guests have quick and simple access to all
modes of transportation in the city. Additionally, the hotel is close to ferry terminals for Bacolod
City and pump boat stations for Guimaras. It provides guest-friendly amenities that typical
homes lack. Concert dates, sporting events, and other events in the area that generate demand
for hotel rooms. Seasonality is also a factor, with summer being the busiest season. Midweek is
typically a slower time for hotels, unless it is a business hotel. Convention Centre venues also
contribute to increased demand in cities.
 CONCLUSION

Another chapter has concluded upon this very moment. Throughout the character development,
skills honing and social improvement process I'd say this program had been successful. It
finished in good terms and positive feedback from the firm. It just shows how effective this joint
program made possible by the institution and the partner firms. By the end of this program the
learner, I, had gained so much more than what I expected to. It is way better to be in "actual"
terms that of what we see on digital screen although it is understood as temporary adjustment
brought by the pandemic still it is made possible. This is the great importance of having an OJT
or On The Job training so that the student may be dipped into the real deal which is the work
that they will do in the future as aspirants. We needed this program to complete our
understanding about the corporate world and the reasons and people behind it. This is a
milestone achieved by all parties involved. One benefitted from another and just presents how
complex and broad the possibilities there may be. The relevance of this kind of activity is
significant to the improvement and innovation of our future industry.

APPENDICES

PRACTICUM DAILY JOURNAL OF ACTIVITIES

“Sales Department”

ORIENTATION DAY (January 28, 2023)

This is the day on which we are going to be introduced to the hotel. Before this day, we were
instructed by our OJT leader, Myra Lyca Divino, about the details, such as the time, date, and
location of our orientation. As per the finalization of the schedule, our orientation happened on
January 28th at 1:30 PM located at 5th Floor Boardroom 5. On this day, January 28, we arrive
at the hotel at 1:32 along with my classmate. Unfortunately, we arrive late; we should arrive 30
minutes earlier than what was scheduled. Upon arriving at the hotel, we are assisted by the
bellmen with directions going to Boardroom 5. As we go inside, the HR supervisor is right at the
front waiting for us to begin. Now that we are already complete, the orientation started with a
prayer led by Lyca, and after that, Ma'am Kristina Dionela introduced herself to us as the HR
Supervisor of the hotel.

As the orientation continued, Ma’am Kristina presented a PowerPoint presentation about the
company's information that we needed to be familiarize and aware of. The entire presentation
was about the company, the introduction of owner, and other bosses that we might see around
the hotel premises. Additionally, Ma’am Kristina informed us that occasionally the bosses spend
all of their break time at the hotel restaurant with the imperial appliance’s supplier. Shortly after
the brief description of the company and introduction of bosses, up next was the presentation of
organizational chart featuring the managers and supervisors of different department. This
information is important, knowing and be familiarize of the names and faces of managers and
supervisors in advance before we start our internship because we may assign in their respective
department.

Following this introductory of personnel, the HR Supervisor discussed information regarding

about the various areas of the hotel, such as the functions rooms used for gatherings and the
different types of rooms where guests may stay. This is highly informative because it is also
discussed the number of pax can be accommodated in both rooms and function rooms. After
the hotel-related topic, the rules that we trainees must follow were discussed. So the following
rules about tardiness were discussed, as well as the requirement to bring our DTR (Daily Time
Record) to every duty to track our time in and time out and discuss the details of our day offs. As
mandated by DOLE, in the hotel industry, we are only given one day off every single week. Also,
it was discussed in this part that we are not allowed to use the main door to enter the hotel
premises and not to use the guest elevator because it is only for guests. Ma’am Tin further
stated that she was going to tour us around the hotel after the orientation so that we would know
the correct way to enter the hotel premises and which elevator we could only use.

To continue it was also mentioned the do’s and don’ts for us trainees such as the things that we
aren’t allowed like long and colored nails, long hair for men and colored hair. The requirements
that need to be followed were then discussed, including the requirement that all trainees always
wear a school ID or name plate and a health card, that women's hair be tied up neatly with a
hair net, and that men apply wax or gel to their hair, however long hair is not allowed for men.
After completing all the necessary familiarization along with getting all the necessary
information, we were given a little break of five minutes to freshen ourselves before our tour of
the hotel.
After the 5-minute break, our tour began. Throughout the tour, we used the elevator and service
stairs, which we are only allowed to use if we were going to begin working our training. The
hotel staff are also prohibited from using the guest elevator, so we started our tour in the
basement, which is on the lower level. Ma’am Tin gave us directions to the locker area where
we could able to leave our belongings, as well as to the log in area where we could record our
time in and time out. To sums up our hotel tour, Ma’am Tin mentioned that the hotel has two
wings, the east and west, and after that we visited various function rooms on different floors.
She also said that the building is elevated, so if a function room is on the third floor in the west,
it is on the fourth floor in the east. Following the function rooms, we proceeded to the room area
to the west and east. We also visited various departments, including housekeeping, the front
desk, and the kitchen. Our orientation ended after the tour, we took a group photo together with
Ma’am Kristina as we said our goodbyes and express our deepest gratitude and appreciation to
her for the extremely informative orientation.

DAY 1 (January 30, 2023, Monday)

The first working day of the week was supposed to be our first duty, but due to an unfortunate
circumstance, there was some delay. Prior to this day, our OJT leader, Lyca, forwarded a
message from the HR Supervisor containing our names, the departments to which we have
been assigned, and the time we are expected to be on duty. Based on the list given I was
assigned to the sales department along with Lady Belle Jimenez and ZsaZsa Lae Brizal, and
our working schedule is from 9:00 to 6:00 PM. Our OJT leader also mentioned that the stated
schedule is only valid for the first day; for our schedule for the following days, we will consult our
designated supervisor. Additionally, before our first day of duty, Doc Mae Panes called a Zoom
meeting for those of us who arrived late for orientation.

As a consequence of our actions, we were not able to join our classmates on Monday, but we
will begin on Tuesday instead because we need to submit an apology letter to the HR
Supervisor and add 100 hours as the penalty of our action. Because of what happened in the
Zoom meeting, I came to a lot of realizations about the need to prioritize more and how such
behavior and actions will simply indicate that we are not yet prepared for employment once we
graduate. I would like to express my appreciation to Doc Panes for allowing us, despite what
transpired, to still have our practicum at the Grand Xing Imperial Hotel.

On this day January 30, which was intended to be our first day of work, instead we came to the
hotel to pass an apology letter before we are permitted to begin working. Because of this, we
arrive to the hotel an hour earlier than scheduled. Ma'am Kristina haven't yet arrived in the hotel
when we arrive because of that we have to wait for a few hours. We come across some of our
classmates who already started working in their designated departments. As we were waiting for
Ma'am Kristina, someone among the staff employees approached us and asked whether we
were the ojt students that was assigned in Sales Department. I and Lady Belle which was both
assigned in the same department answered yes and explained our situation why we could not
begin our duty right away. Then, Jhon Lorenze Detoyato, a sales account executive, introduced
himself to us. Then, Sir Lorenze subsequently requested if he could borrow us for a short while
so that he would tour us around and discuss the responsibilities and duties of the sales
department since Ma’am Kristina was not yet around. Sir Lorenze subsequently requested since
Ma’am Kristina was not yet around if he could borrow us for a short while so that he would tour
us around and discuss the responsibilities of the sales department. Aside from the three of us,
that was assigned to the department, the recently hired employee of the sales department was
also with us to join the the tour. We have a brief introduction before we begin our tour. We begin
the tour on the second floor, where Pearl 1-2 and Emerald 1-2 are located. Sir Lorenze went
through the information we needed to know, such as the capacity. The third floor is where their
largest function room is located, so we proceed there following. The Ruby 1-2, Coral 1-2, and
Jade ballrooms are all located on the third floor.

Additionally, it was also mentioned that each function room has a partition in the center, and the
jade ballroom is divided into A, B, C, D thus their biggest hall that can accommodate up to 1000
pax. The view deck that can be seen inside the ballroom, which is located on the fourth floor,
was also pointed out by Sir Lorenze. He mentioned that, the view deck can be used as an
extension if you make use the ballroom with above 1000 pax. As our final location on the
function room tour, we proceed to the 10th floor. On this floor, there is a 360-degree sky view
with overlooking view of the esplanade and the Iloilo River. The west wing of the hotel is where
we found all of the stated function rooms. Following that, we proceed to the east wing, where
Board Rooms 1, 2, 3, 4, and 5 are located. Board rooms 1, 2, and 3 are on the third floor of the
east wing, while rooms 4 and 5 are on the fourth floor.
We also toured their rooms, so everything that was discussed about the function rooms was
written down in our notes. We really need to get acquainted and familiarize with everything,
since the sales department is in charge of making reservations for the function rooms. It was
also stated that all types of gathering and events such as birthdays, baptism, wedding, meetings
and convention are can be accommodated as long as long as there is availability of the given
date of the client. After the tour, we headed to our designated department for a brief orientation.
When we arrived, the sales manager welcomed us. We start the brief introduction by getting to
know one another. The person orienting us introduces herself as the sales manager, Ma'am
Cath Talaron. She additionally named the employees in her department, including Kyle
Delacruz, a newly hired employee, Johann Rae Virtucio, unfortunately who was day off that day,
and Jhon Lorenze Detouato, who gave us the tour.

Another OJT from the Western Institute of Technology, Grace Mendador, was also introduced to
us by Ma'am Cath. She will serve as our OJT Senior, her tasks are to supervise, and help us
understand what we are obligated to do as an OJT. Shortly after that introduction, we were
orient by the manager of sales department, Maam Cath and she orient what are the do’s and
don’ts in sales department. She mentioned here the topic concerning the tardiness and
absences that she was strict regarding that matter. If we intended to be absent, we must inform
someone in advance; only valid reasons are accepted. She also introduces and explain what we
would be our task inside the sales department. Regarding our schedule, we have three options:
8–5 PM, 9–6 PM, and 12–9 PM.

As what we have decided, I and LadyBelle will be on from 12 to 9 PM, while zsazsa will be on
from 8 to 5 PM and grace will continue to work from 9 to 6 PM as usual. In terms of our day off,
we are going to discuss with our OJT senior because she prepares the schedule each week.
After that orientation, we go over the explanations as to why we can't start today and point out
that it was only Zsa zsa who will be start working today. Thankfully, Maam Kristina is already at
the hotel, so we hand her our apology letters. So, that concludes our day for today. I made the
decision to include this as my first day because it was the day we are introduced to the
department and we got some idea what we would be our role and how we would be working in
the sales department.

DAY 2 (January 31, 2023, Tuesday)

As we are now permitted to start our duty, it is officially my Day 1 and was recorded in my DTR.
I am was very excited and somewhat nervous for the reason that today is my first day of
working and stepping outside my Comfort zone. I arrived at the hotel together with LadyBelle.
As soon as we reached the hotel, we logged our time in and started looking for a vacant locker.
We are fortunate there still an empty locker, we placed our belongings while bringing only our
wallet and phone inside. We enter the hotel through the entrance that is designated for
employees and OJT. It wasn't challenging to figure out the way as soon as we entered the
building since, we have already familiarized the way during our orientation. We are welcome in
our department; all employees in sales department are present today aside from the manager
was not around due to a personal reason. Sir Johann who was not around yesterday approach
us to introduce himself. Our OJT senior came over to show us where to put our phones and
wallets in the office locker and let us know that we couldn't bring bags inside. Following that,
Grace instructed us on tasks that we must carry out for our department, such as delivering an
Event Order (EO), Amendments, and Function Schedule that each department must receive
and sign it. One employee from each of the departments were required to sign the event order.
She also informed us that we may temporarily only answered internal calls from various
departments. There is a list of numbers for each department beside the hotel phone, making it
simple for us to determine who is calling. She added that when the caller ID is LN-001 or LN-
002, it is a client calling from outside the hotel. And we cannot yet answer that only employees
are allowed.

As there wasn't much to do today and it wasn't particularly busy, they assigned us to stand
beside the entrance as a bellman. Following the instructions they gave us, we proceeded to the
main entrance and met Sir Sixtwo, the head bellman, together with another bellman, Sir
Reimari, Sir Klein, and Sir Peter. We introduced ourselves to each other. Apparently, there was
an occasion today for DECA, so Sir Sixtwo guided us, that the event was held on the second
floor at Emerald 1 and 2. By doing this, it will be easy for us to answer if the guests will ask the
location. The entire afternoon, along with Lady Belle, we consumed our time by greeting and
assisting the guests going inside the hotel. At 4PM, we had a break time. To go outside the
hotel, we need a gate pass that has been signed by the head of our department. This evening,
since we are until nine o'clock, LadyBelle and I are still in the department while our coworkers
are on their way home. Sir Lorenze, before he left the hotel, assigned us the task of encoding
the Event Order of November and reminded us to clean the office before leaving. We divided
the work so that we were able to finish it quickly while I will clean the office, and LadyBelle will
be the encoder.

As I finished cleaning the office, someone among the front desk employees asked if she could
borrow one of us to watch out the front desk because they would be having their dinner. I took in
charge of the front desk for a time while waiting for my colleague to finish encoding. Since we
are the last ones in our office, we are assigned to turn off the computers. As we finish our task,
we double-check everything we needed to do. Given there was a lot of papers need to be
encoded, we left the hotel at 9:30, which was a little past our scheduled time. So, That is how
we conclude our official day 1, and it is both joyful and exhausting because we had to stand for
so long wearing heels to welcome guests while also being delighted to engage with them and
assist their needs.

DAY 3 (February 01, 2023)

As I arrive at the hotel, it was not busy at the office. There was no scheduled event for today,
Ma,am Cath talked to us and asked whether we were familiar with function rooms because we
would be the ones to conduct the client showroom if the other executives were occupied and
unavailable. After that, our OJT Senior, Grace told us to stand to the entrance door if we had
nothing to do to prevent overcrowding. We head immediately to the main entrance, welcoming
guests continuously for close to an hour. Being next to my close friend Lady Belle prevents me
from being bored as well as bellman continues to talk with us. The Head Bellman Sir Sixtho
along with Sir Kevin and Sir Jeb, shared some tips how they handled guest complaints. They
also let us know how long they had been working at the hotel. After an hour of standing, Grace
called for us because we had duties to do. Sir Johanne instructed us to photocopy 20 copies of
the EO and distribute them to every department. The event order was an occasion wedding with
ystilo aduche wedding. We are instructed to only make use of scratch paper for every event
order and amendment. It was the first EO (Event Order) that were assigned to us to distribute to
all departments. Grace subsequently instructed us to get a signature stub so that we could
determine how many and which departments would need to receive an EO. Sir Johann
instructed Grace to follow and guide us to each department and personnel that needed to
receive an EO since it was our first time and we were unfamiliar with their offices and faces.
Along with Grace and LadyBelle with distributed the copies of EO to every department. Grace
instructed us that we must get their sign first before they can receive a copy. I was holding the
original copy with the signature stub attached, while Lady Belle had the photocopies. We started
our distribution of EO copies in the hotel's West Wing. Before we began our distribution, Grace
advised us that it would be one of the more exhausting OJT tasks because it involved moving
around the hotel and finding the people who were required to sign if they were not in their
department. Grace also shared her firsthand knowledge and experience of distributing event
orders for the first time and how she was still getting to know the departments. We began by
delivering four copies of the event order to the accounting department. After the accounting,
Next was, The bakery and pastry department is close to the kitchen department and Flames
restaurant, while sir joreen, who was in charge of the kitchen, and maam liezel, the F&B
supervisor, are the next departments/personnels that need to receive the e-order. After that, we
headed to the purchasing and stockroom department, which was situated between the west and
east wings. The Engineering/Audio Department was located at the West Wing's lower ground,
while the Banquet Department was located on the third floor after taking the elevator from there.
Although we were able to give the artists the event order copies, the banquet staff was
unfortunately unavailable as usual because they were busy getting ready for a function. Sir
Ding, Sir Stephen, and Sir Loddy were the three personnel of banquet that must receive the EO.
If they are not in their designated offices, we had to search for them because they had to
receive the event order within the day it was released. banquet kitchen that was headed by Sir
Joreen was on the fourth floor, so we walked the steps there after that. We then took the
elevator once more to the seventh floor, where we located the Housekeeping Department and
we distributed the papers.  We finally made our way to the Front Office , which was beside only
to sales department.

As we walked to each department, I was already feeling exhausted because we had to use
stairs from different floors. I was impressed by Grace because she seemed to know every way
in the hotel, so I kept asking her how long it had taken her to memorize the directions. I can
already feel the pressure, if I will be the only one distributing the EO. So, after we finished to
distribute to every department, I and Ladybelle are still unsure and a bit confuse with the
directions. The boss, Rudy Tiu, the owner of Grandxing, had a snack this afternoon, so we
started standing up again to the main door to welcome the guest. Today we met Ma'am Myrell
Tamayo, who was in charge of the banquet and reception. She instructed us to stand at the door
whenever boss Rudy is here in the hotel. I was standing throughout the afternoon until Boss
Rudy left the hotel. Before leaving the hotel, Sir Lorenze instructed us to do another encode for
the month of December and to clean the office. After we carry out our responsibilities, Lady
Belle and I went home. We both feel exhausted and contented with how well we performed
today. Overall, it was an exhausting yet fulfilling day. The distribution of the event order was
exhausting, but it allowed me an opportunity to explore the several hotel departments, learn how
they all functioned as a group, and looking forward become closer to them.

DAY 4 (February 02, 2023)

Today was simply another regular day. When I come at work, it was not busy because there isn't
any sort of event. I and Ladybelle headed straight to the main entrance. As we arrive, Zsazsa
has been standing, so we switch to her so that she can rest. In exchange, Shasha will switch
places with us whenever we feel tired while standing. So we have been greeting and assisting
guests with their needs for a couple of hours. After a few hours, we went back to our department
because there were papers that needed to be photocopied. Additionally, today was also our first
time showing a client a show room. Maam Cath ordered us to take the client to the second floor,
where Pearl 1 and 2 are situated, and we did so with Ladybelle. Being our first showroom, we
are both a little nervous. After asking the client about the event and the number of guests, we
discussed the number of pax occupied at Pearl 1 and 2. We are hsWe felt relieved after
receiving positive feedback from the client, it's satisfying to know that someone appreciate your
effort. I'm currently just waiting for a call at the office. If someone calls from another department,
we answer and handle their requests or direct them to the appropriate person. I was also told to
go to accounting to handle the billing paper to the accounting to sight. Since boss Rudy was
here again at the hotel, we returned to standing at entrance. To sum up our day today, we
merely stood as bellmen do and followed the orders of our superiors.

DAY 5 (February 03, 2023)

As I arrive today at the office, the sales department has an assigned task that needs to be
achieved in connection with Valentine's Day, which is February 14. Ma’am Cath endorsed us
that we needed to sell a Valentine Dinner buffet coupon. Ten coupons each are distributed to the
employees while for us trainees we will inform Ma’am Cath if we have already a buyer. The
Valentine's Day Buffet, which will be held at the Jade Ballroom and has the theme "Starry
Night," will cost 650 for adults and 350 for children. For those of us OJT who are able to sell a
ticket, there may be reward of reducing the number of hours. Following the brief announcement,
I sent the ticket to my families, some close friends and immediately posted it on my social media
accounts. I was motivated to sell a ticket because it will greatly minimize the total number of
hours I needed to work. We performed instructions that day, such as passing documents to the
accounting supervisors, taking calls, and delivering them to our sales executives. It was a hectic
day because there was an EO that needed to be distributed urgently, and the event was a CPU
SOCIALS NIGHT, which will be happening tomorrow. Even though we are still unsure of the way
of each department. I and Ladybelle quickly distributed it to each department; fortunately, we
were success in distributing it. After that, I was then told to get the supplies such as ballpens,
bond papers, ink and receipts from the accounting office. After that, I was instructed to get some
supplies at the accounting office, such as the ballpoint pen, bond paper, ink, and some receipts.

Of course, today we also stood up at the entrance for a few hours with the bellman and ma'am
Myrell Tamayo because Boss Rudy is here together with the Imperial Suppliers. We just
managed to get some rest after our department called to ask us to cut some business cards and
flyers. To sum up, I took commands from seniors today just like I had the days before, and I
simply standing whenever the boss was there. Before the day is over, I have three guaranteed
buyers for the Valentines Dinner Buffet. Since Ma'am Cath already went home, I will inform her
of this tomorrow to collect the ticket.

DAY 6 (February 04, 2023)

The moment I woke up this morning, I felt motivated to go to work because it was my last duty
for the week, and I would have the day off tomorrow. When I arrived to the hotel, I immediately
told Ma’am Cath that I already had three buyers; she was delighted to hear it. Ma'am Cath
provided us with the master list where we may list our buyers. She then declares that the
following week's hours will be the same for both employees and OJT (9 a.m. to 6 p.m.). The
following week, we would do a sales call outside the hotel. During the sales call, one employee
will be accompanied by an OJT. Maam Kyle and Sir Lorenze began planning their itinerary for
next week's sales because there was no EO for today. If they needed to entertain guests or
answer calls, we utilized assistance to them in looking companies that they could visit to
conduct sales calls. Additionally, today, we are not allowed to pick up calls from outside, but
today I had the opportunity to answer a client's call because the executives are bust with their
walk in clients and Sir Johann instructed me to pick up the phone, which makes me excited to
say "GoodAfternoon, Thank you for calling GrandXing Imperial Hotel", I was able to answer the
caller's inquiries somehow, but there were several that I didn't know what to respond, so I called
our senior OJT as the executives were busy. We also printed more event proposals today for
executives to make use of it during our sales the sales call planned for next week. As the day
went on, I had two more confirmed buyers for the Valentine's Day buffet, raising my total
number of tickets sold to five, After I immediately informing Maam Cath of my additional buyers,
I requested ten tickets instead of five because I believe an confident I could sell everything.
Since Boss Rudy wasn't around today, we are not exempt from standing, so we continue to do
so because CPU SOCIALS are hosting an event. As they arrived at the hotel, we greeted them
and assisted them to the respective function room for their event. Our last week of duty for this
week came to an end. As we cleaned the office and arrange the stuff before leaving for home.
Overall, with all the knowledge I have gained for this week, it was both exhausting and
enjoyable. I'm pleased for the people I meet, I'm happy to help out and support our department,
and I'm looking forward to the work I have next week that will help me grow as an individual.

DAY 7 (February 06, 2023)

Another week, another task to be accomplished. Today is the 7th day of my OJT, and after
enjoying a much-needed breather, I feel refreshed and prepared to handle my responsibilities.
Prior to this day, during my day off, I did collecting payments from my buyers of valentines
dinner. I appreciate it that some of them have paid already, and after receiving their payment, I
sent them their given ticker number. Some of my buyers asked if it was okay to pick up their
tickets the day of the event, while others inquired about my availability the next week so they
could pick up their tickers. I instructed the people who bought the tickets to look for me in the
sales department and show their ID’s for identification. I also delighted that my 10 tickets were
already sold out before I had to go back to the office. As we arrive at the hotel, Ma'am Cath,
asked the progress of the ticket sales. I'm pleased to report that six of my buyers have already
paid for the tickets and all my tickets already sold. Ma'am Cath is delighted to hear the news
and congratulates me on being the first sales department member to reach the qouta not less
than 2 days. She then told me to ask the cashier for an official receipt, so I did as she said and
went to get an OR. I then forwarded the OR number to my customers who had already made
payments. After that, I added the names of my buyers to the master list along with their
OR numbers and marked for confirmation. Ma'am Cath kindly reminded us to get ready for
today's sales call. Ladybelle and I prepared the event proposal and flyers that had to be used.
At exactly 9 o’clock, we headed outside the hotel.

I was selected to accompany Lady Belle, Sir Lorenze, and Ma'am Myrel on the sales call. We
individually asked as to whether this was their first sales call. We took a walk to the downtown
area, plaza libertad and went inside the companies and enterprises that were on our itinerary.
We attentively watched Sir Lorenze as he presented our event proposals to our target clients so
we learn and adapt his presentation skills. I was able to sell a ticket when we entered the
Malayan Insurance office. I was initially hesitant and shy to approach the buyer, but as I
watched Sir Lorencz on his confidence, I became inspired and motivated. I was pleased that
selling the ticket had a successful outcome. I explained to the customer that he could pay at the
hotel prior to the event when he asked whether it was fine not to pay right away. That ticket I
used was from Sir Johann as mine were already sold out. I collected the buyer's name and
phone number in order to follow up on the payment and offered him information about Sir
Johanne. Following our successful sales call at the Malayan Insurance, we went to 7/11 and
refresh ourselves.

We were glad that the majority of the offices we visited were welcoming and kind to us. We
completed our sales calls and went back to the office to switch with the following pair. We
continued walking until we reached the last destination on our itinerary. We walked again From
plaza libertad going back to Grandxing. As we arrive at the hotel, I immediately inform sir johann
regarding the buyer of his ticket. He thanked me for helping him sell his tickets and was quite
happy of my performance. Then Sir Johann instructed me to do put the buyer's name at the
master list for a reservation slot. We were assigned the job to deliver two EO papers before Sir
Johann left the office for a sales call. With regard to both occasions, the function was scheduled
for February 8th, and Sir Johann gave us specific orders to do our utmost to finish handing out
the papers on the actual day.

Together with Lady Belle, we distributed the EO to each department.  Some of the employees
were not in their designated offices, making it difficult for us to find them, so Lady Belle and I
had to make effort find them each floor. We are pleased that we were able to finish the EO
distribution. Even though it was exhausting to walk to various floors, we are satisfied with the
positive outcome. Today, as set of pairs completed, we sorted the master list for the extra
customers they had acquired. The flyers that were utilized today are arranged and placed in the
cabinet. Also, whenever the bosses were there, we stood in front of the entrance. We leave the
hotel together because we have the same schedule for today. Overall, despite the fact that we
are exhausted from walking, I am happy with the results and have increased my confidence in
talking to people. Today shows you will succeed in anything you do if you put in enough
dedication and effort and that you should always have faith in yourself.

DAY 8 (February 07, 2023)

It's the second day of our sales and the seventh day of my OJT. When I arrive to the hotel, we
started getting ready for the sales call. We made copies of the master list and double-checked
the number of tickets still available. We left the hotel and went to the Iloilo Capitol at precisely
10 a.m.  We aree the only three of us assigned to this task with Sir Lorenze. Due to the conflict
of schedule, Maam Myrell was sadly unable to join us. We began on the second level and
entered the first office. While Jane and I distributed tickets to the other staff members and OJTs,
Sir Lorenze started distributing and explaining our proposal. Thankfully, the first office we
visited was able to reserve two tickets for us. Until we arrived at the tourism office, where I met
some of my classmates who were also completing their OJT, we continued present our ticket
and event proposal in other offices. We returned to the office with four sold tickets with different
buyer after a long but productive day. Ma'am Cath advised us that we may now take calls from
outside because some of the sales employees were out making sales calls. In order to confirm
the function rooms' availability in our event calendar, it was our responsibility to collect the date,
expected pax, and type of event. We were informed to get the caller’s name and requested their
email and phone number.
After that, we let them know that we would refer their request to one of our sales representatives
for more information and conversation. Two of my already-paid customers came to pick up their
tickets in the afternoon, and I offered them seat while getting their tickets. I asked for their valid
ID's and ticket number I sent to them prior after they sent the payment. One of my buyer asked
me if there was a room available on February 14; I told them to inquire at the front desk, and I
accompanied them there. After giving them their valentines tickets, I instructed them for further
details, such as what time the dinner will start and what floor it is located on. Although the day
was busy and exhausting, it taught me a lot. I came to understand that selling products, items
and staff is not only one aspect of being a sales; it also involves establishing connections and
offering top-notch customer service. Despite the fact that it was an exhaustive day, it was
worthwhile because of the insights and encounters I had. It served as a reminder that effort is
worthwhile and that we may learn important things from every activity. We went home e at the
same time because we all had the same schedule of 9AM to 6PM. The development we've
achieved with sales and presenting proposals is astounding. I'm eager to see what else I can
discover and encounter over the remainder of my OJT.

DAY 9 (February 08, 2023)

Since there were two functions scheduled for the today and a large number of queries for the
Valentine's Dinner Buffet, we were excused from our usual sales calls today and instead kept
active at the office. Our junior OJT showed us how to create signage and where to proper put it.
In order to guarantee that guests can make their way to their given locations, she pointed out
the significance of including the event's name, which can be found in the event order, A
seminar/training with a plated lunch was our first event, with 35 Pax. We were led by Sir Johann
to inspect the venue's setup and make ensure everything was in proper working order. When
we got back to our department, we started getting ready for the next activity, which was the
social night at St. Mary's Academy of Iloilo. We were given the task of making the event signs by
our senior ojt. An assisted supper buffet was provided for the 100 attendees attending the event.
We needed to make food tags because it was an assisted buffet. and ensuring the directions of
arrows indicated are correct on which the event located.

We were given the responsibility of typing and folding the food tags. After that, Maam Grace
showed us where the tags were kept and provided a sample. LadyBelle concentrated on folding
the tags while I worked on typing.  Additionally, our senior ojt showed us how to fold it properly
and where to store the food tags in the back office. Today, Our boss was having their
meriendas in the hotel restaurant, so we rushed towards the entrance to stand. He left after
approximately an hour, and we went back to our department to assist with enquiries. As St.
Mary's event about to start, Ma'am Noera requested our assistance in placing the food tags on
the buffet table. She told us that the waiters needed to get the food tags at least an hour before
the event or as soon as the catering was ready. Together, we made sure the food tags were I
saw some guests arrive for the St. Mary's Academy socials night event as I was preparing to
leave the hotel for the day. They were all suited out in stunning outfits, which got me
enthusiastic for the occasion. But since our shift had already ended, I was also a little bummed
that I wouldn't be able to see the actual event. Even so, I had a fantastic day at work and was
pleased to have contributed to the event's planning and preparations. appropriately and
accordingly placed so that the guests would know what was being served.

DAY 10 (February 09, 2023)

My tenth day of on-the-job training is today, and it's been a busy day for us. In connection
with, Valentine's Day Dinner buffet, every buyer I had already paid. When I received the OR for
each ticket buyer, Maam Cath instructed me to send it to my buyers and ask about their plans
for pickups. Almost all of them responded that they would pick up their tickets on the day of the
event. Today is the event with the highest attendance so far this year. With 1,100 guests arriving
for a plated dinner, the Doane Baptist Bible Institute 100th anniversary is being held in our Jade
Ballroom, our largest function room. We utilized the view deck as an extension as the
jadeballroom can only accommodate 800 people. Due to the event, We adjusted our working
schedule to 11-8 PM. We are working producing flyers that we will distribute to the visitor as
they arrive. We will hand out three different types of flyers: ones on accommodation rates,
Valentine's Day dinner buffets, and fine dining for Valentine's Day at Flames Restaurant.

Before the event started Maam Cath gave me a permanent task to do as an OJT that I would
be the one to type and print banquet on-call waiters schedule. It was originally Sir Stephen Task,
one of the captain waiter of Banquet Department. He will only do the plotting while I do the
typing. Ma'am Cath reminded me to do double checking because the banquet salary would be
affected if there was a missing time on the list. While typing the timetable, I felt under pressure,
so I took care to confirm that each time was accurate. After I finished typing, I immediately gave
the copy to our sales manager.

Ma'am Myrell called for us to gather at the entrance at 4:30 PM. Boss Rudy was at the hotel and
some of the attendees for the event had begun to arrive.  We   needed to inform the visitor that
there is an extra elevator in the east wing to prevent overcrowding at the west wing. I and
LadyBelle were given the responsibility of handing out flyers we had cut out to the
arriving visitors. We made sure that the guest is welcome and properly assisted with their
concerns. Even though it was a hectic period since we handling out flyers for more than 1000
pax, we were honored to take part in such a momentous and exciting event. As the event was
on going, there was a complaint about the air conditioning at the view deck, but it was resolved
to their satisfaction. We went to the view with our ojt senior to take pictures as Maam Cath had
instructed.

DAY 11 (February 10, 2023)

After the intense event on Day 10 of our OJT, we had another hectic day on Day 11. I organized
the master list as soon as I got to the hotel and made sure all of my buyers were listed. Ma'am
Georgia, an employee of the marketing team, visited the department to request a copy of our
master list because she will be responsible for planning the table arrangement. We had a limited
number of Valentine's buffet tickets, but we were still getting a lot of enquiries, and we were
concerned that some customers, particularly those who planned to walk in, might not be able to
accommodate. We informed Ma'am Georgia about the situation, and our marketing team
decided to print more tickets and send out a memo announcing a special Valentine's Day fine
dining  at the hotel's Flames Restaurant. The majority of our work today was following up with
ticket buyers who had not yet paid and informing them that their names will be removed in  the
reservation list. Also, today I had my first individual showroom. As per Ma’am Kyle instruction,
The client and I proceed to the second floor which where Pearl 1 & 2 located. After he asked me
if he could see the other function rooms, I assisted the client to the function room located at 2nd
floor and 3rd floor which went smoothly.

However, when we got to the 10th floor, where 360 Skyview was located, he asked for the
number of pax. Unfortunately, I'm not familiar with this floor, so I told him politely that we will ask
Maam Kyle, the employee handling him. When we arrived back at the office, I assisted the client
back to Ma’am Kyle and I asked Grace right away about the 360 Skyview's capacity and also to
enquire about the size of each function area to made sure of the capacity. I took some notes in
order to remember it. In the end, everything went properly and I gained more knowledge of the
hotel.

DAY 12 (February 11, 2023)

Today is my 12th day of on-the-job training, prior this day, I informed Ma’am Cath, that i will be
late for the reason that I had to meet up with my research group. A ticket buyer texted me
asking if I was available and if she could pick up the ticket while I was working on my research. I
replied that I was not at the hotel at the time, but that she could pick them up since I had given
my coworker the tickets. I then told the buyer to look for Ladybelle and present her ID to receive
the ticket. I immediately alerted Belle regarding the buyer's name and informed her that the
buyer would shortly be at the hotel. I got at the hotel around 1 o'clock in the afternoon although
my shift was scheduled to be from 9 to 6 o'clock. So, I changed my shift to 1-10 pm in order to
comply with the minimum 8 hours shift a day.

As I arrived, everyone was busy organizing the master list and seating arrangements for the
event. Today, I chose to stand by the entrance because our office is somewhat crowded. I asked
the bellman about the event after noticing the number of people that were arriving. We are
occupied welcoming the guest and responding to their inquiries. I returned to the department to
assist with food tags. As we realized that the ink had run out. Our senior gave me the order to fill
the printer with ink so that we could continue printing after that. In addition, Ma'am Cath gave
me the instruction to go to accounting and present screenshots of gcash payments and bank
payments to verify the payments for individuals who had reserves the dinner ticket through
Facebook. Due to a change in my schedule, I was the last person to leave the office in the
evening. Before leaving, I double-check that the floor is spotlessly clean, the computers are
switched off, and the disorderly items are organized.

DAY 13 (February 13, 2023)

Since when I started my internship in the sales department over two weeks ago, I have grown
closer to the people with whom I am working. I had my day off yesterday, and after a long tiring
week, it was a luxury to have rested for a day. The majority of the departments were busy
getting ready all the preparations for the events that planned for Valentine's Day coming up
tomorrow. As soon as I got there, I saw that a lot of people were inquiring about tickets and
accommodations for tomorrow. I was assigned to follow up on unpaid reservations for dinner
buffet together with Belle and Zsazsa. Some names that didn't respond to our previous follow-
ups have been removed on the master list. We also went back-and-forth to the accounting
department to deliver screenshots of gcash and bank payments for confirmation. It was a
challenging task because we had to do numerous amounts of calls and send and review out a
lot of emails. Additionally, we make sure that each buyer has a ticket number, and we set up the
master list in accordance with the ticket number. However, we remained firm in our
determination to finish the job quickly.

Each reservation was verified as a result of our collaborative efforts. I have the chance to
improve my interpersonal and organizational skills. We were able to complete the task by virtue
of collaboration, it only goes to prove that we are capable of working well with others and
despite pressure. After organizing the master list, we delivered the marketing team the final
copy so they were able to finalize the arrangement for tomorrow. Since there were numerous
clients entering the hotel, we were also instructed the task of standing at the door. It was our
duty to welcome those who arrived and extend a friendly greeting. Additionally, I remind those of
my buyers who haven't picked up their tickets to let me know if they are on their way to the hotel
so I can prepare their tickets. Before we left out of the hotel, Ma'am Cath gave every one of us a
task for the event tomorrow. I was given the responsibility to be at the reception to collect the
tickets at the entrance with Zsazsa. Our schedule was shifted by Ma'am Cath to 12-9. I was
worn out today but excited to witnessed the event tomorrow.

DAY 14 (February 14, 2023)

I made sure to get enough sleep last night so that I would be energized for today's event
because I knew it was going to be long day. I was excited when I woke up and got ready for
work. I planned to be at the office an hour early to be able to give assistance and support my
coworkers. When I get to the office, I arrange the tickets for those buyers who haven't picked
their tickets and give them a further reminder about the event details. This contributed to making
sure that everything was prepared and organized for the occasion. I was able to assist the
executives and Ma'am Cath while they were preoccupied with their work. I manage to help
lessen their workloads by delivering their documents to the accounting that need to be signed.
Additionally, on this day, Doc Mae had FSBE training, and I saw a few of my CHM professors at
the hotel. As they were each taking photos individually, Ma'am Pat requested me to take a group
photo of them. Later in the afternoon, Ma'am Cath instructed us to go to the Jade Ballroom to
see if they needed any assistance and to take photos of the venue. Without delay, we made our
way to the ballroom and got started by attaching name tags and food tags to the tables. There
are numerous tables, so we carefully check that the name tags are arranged. After attaching
name tags to the tables, we took pictures of the tables displaying the names of our buyers and
sent the images right away so that they would be informed in regards with the set up.

As we returned to the office, Ma'am Cat told me to let my classmates who had been assigned to
the front desk that they would be assisting and helping out with the dinner buffet. I immediately
let them know through our group chat that those who have duties will help assist the event.
Around 3P, Mam Cath gave us instruction to gather at the Jade Ballroom at 5 PM. I immediately
informed my classmates at the front desk so they could get ready. She also instructed us to get
ready, and go to the Jade Ballroom at five o'clock, together with my classmates at the front
desk, we have already gathered at the jade ballroom at precisely five. We assembled for a brief
meeting to talk about the task that to be done. After that, they gave each of us a table number to
familiarize ourselves with, In order that if the guest had already got their table number at the
entrance, we could help and assist them at their specific table. In addition, arrangements were
changed that the accounting staff would be in charge of ticket collection in the reception area
instead of us zsazsa.

We welcomed guests at the door entrance as the event started and helped them find their
tables. As more and more visitors arrived, we started helping them immediately to avoid
overcrowding at the entrance. Many couples and families were gathered to enjoy the food and
live music that we have planned. It was wonderful to see everyone enjoying themselves at the
event. As evening went on, though, we ran into an issue and complaints with a shortage of
seats. Some of the guests became angry and frustrated, which was understandable as they
were not able to find a seat to enjoy the event. Gladly, GXing staff responded to the situation
immediately and made every effort to find a solution as soon as possible. To ensure enough
table for everyone, they were able to look for additional seats and reorganize the arrangement
of seats.

Additionally, we OJT tried our best to meet their needs and resolve their issues. I monitor my
ticket buyers to make sure they have seats and to see if they are enjoying themselves. I already
hearing complaints from my classmates that they are already tired, as we are wearing heels
going to each table throughout the evening to ensure that everyone is seated. We had put in a
lot of effort throughout the day, we were pleased with our results. Although our patience was put
to the test during the event and somehow, we managed to deliver oustanding performance, I
learned for tonight's event that patience is really crucial in our industry. Complaints are
unavoidable, so what's important is knowing how you're going to handle and manage them in
order to provide good service.

DAY 15 (February 16, 2023)

After the exhausting event we had on February 14, I was able to take a day off the following
day. Our OJT leader was responsible for planning our days off. I had a day off on Sunday and
another one yesterday. At first, I asked our senior if it was okay to take a day off again, given
that I had just taken a few two days prior. She responded that it was fine as long as there wasn't
an event taking place on the day you took your day off.

It's Ma'am Cath's birthday today. My fellow interns and I planned a cake for her birthday. Since
Ma'am Cath was an avid fan of BTS, We decided to bought a purple cake with jimins face,
When I first arrived at the hotel, Ma'am Cath was holding a bouquet of flowers and a box of
chocolates when I walked into the office. I welcomed her and gave her a birthday
greeting. There was an amendment today regarding to the set up of CISAT that will be on
February 18, I distributed some papers to the banquet and artist. Then, I saw their mini
celebration surprise for Maam cath. Sir janjan the head of artist told me not to tell Ma'am Cath
about the surprise.

I went back to the office to the just nothing seemed to happened. I proceeded to my typical
position at the entrance and greeted the people entering.. After a few hours, We sang Ma'am
Cath a birthday song and presented the cake as a surprise in the afternoon. She expressed her
happiness and thanked us for the thoughtful act. Following, the front desk requested our
assistance in printing some fliers with hotel prices and to cut it. I cooperated with my fellow
interns Belle and Zsazsa to complete the task promptly. Our stomach was full before leaving the
hotel because Ma'am Cath bought a pizza for us.

DAY 16 (February 17, 2023)

I woke up early this morning, excited for the day because it marks the 23rd day of my OJT. I can
already see the progress of my internship. Sir Johann gave me a paper that needed to be sign
that was related to his billing papers as soon as I arrived at the hotel and gave it to the
accounting manager. Unfortunately, Maam Jean wasn't there when I arrived, which I informed
Sir Johann about. Then, Ma'am Cat instructed that the following EO for February and check
the record book to see if Rafi Micro Finance, CPU Socials, and Prime International were listed.

They were on the list upon checking. I returned to the accounting office to see whether Ma'am
Jean was there, and I was successful in getting her to sign the documents. We distributed two
separate EOs today, It was an event of skycable and other one was a wedding eventg.
Unfortunately, there a few personnel were unable to receive and sign. the following day, it'll be
belle's day off. So, it will be my responsibility to ensure that everyone received and signed the
EO.

DAY 17 (February 18, 2023)

Since Ladybelle wasn't around today, I felt somewhat sad. As soon as I arrived at the office, I
distributed the EO of Sky Cable and Chynna's wedding because Tatay from the bakery and
Maam Liezel were unable to receive and sign yesterday, so I immediately went to their
designated department. Today, I was alone with Sir Johann and Sir Lorenze. A representative
from ProFriends called and asked for Sir Johann. However, Sir Yo was on his lunch break and
Sir lorenze went to 2nd floor to check the status of the venue for his event. I told the client that I
am an OJt and right now there was no executives available at the moment and asked their
concern in order to endorse it. As soon as, Sir johann went back, I quickly endorsed the caller's
concern. Today we are releasing another EO, so I waited for Sir Lorenze to finish so I could
begin to photocopy. The event was organized for the Inner Genius Montessori School, which is
gauranteed to have 37 attendees on February 24 at Emerald 1. As soon as Sir Lorenze printed
the EO, I gathered scratch paper for photocopying and quickly distribute to the various
departments. As soon as I was finished, I hurried back to the office. Additionally, I went at the
doorstep of the entrance today to welcome the guests and because Boss Rudy was around. As
soon as the bosses left for the evening, I returned to the office. I spent my entire day today as
usual following instructions from my seniors. I agreed when Sir Johann asked if I wanted to join
them for dinner. I was cleaning the office area while they were getting ready for dinner before
we headed out.
DAY 18 (February 19, 2023)

There was no event order for today. Ma'am Cath told us to check the event calendar and follow
up with individuals who had not yet paid. I told Belle she would follow up smart number clients,
while I would follow up with globe number clients. We started calling the clients while as
we scanned more names at the event calendar. Since they weren't picking up the phone, we
messaged them to ask for confirmation and to let them know that if they didn't respond within 24
hours, their names would be removed from the reservation. Additionally, Ma'am Cat instructed
us today to compile a list of the names of the banquet OJTs. So, we went to the banquet and
asked Sir Stephen concerning the banquet OJT list. After Sir Stephen gather the OJT leaders
from different schools, we provide a piece of paper to list their names.
There wasn't much task to be done in the afternoon, so Belle and I alternated between standing
at the entrance while other one will provide assistance to the department. Also today, Maam
Cath informed us that as per HR Supervisor, we will receive a reward for selling tickets on
February 14th in the equivalent of one week's worth of 3-hour overtime.

DAY 19 (February 20, 2023)

As was anticipated, another event order was released for today. Belle and I were given the
assignment by Ma'am Cath to issue two executive orders for the day. While I was given
the Golden Eagles event, Ladybelle was assigned to distribute the event order of sir james po.
At 1:00 PM, we started distributing the executive orders. Belle and I had to go looking for some
of the employees who were supposed to sign the documents because they weren't in their
departments. By 2:30 PM, we were able to complete the distribution of both executive orders.
After we had distributed the event order, I was given the task to create the banquet ojt schedule
and assigned them to different area for February 22–February 24, which is in line with the
NDAP. I have three schedules to complete and am given to assign the banquet OJTl for three
events: NDAP, Rafi Microfinance, and the wedding of Cheyen Velez. The two the serving area
and the preparation area will be given to each OJT. After creating the schedule, I started to print
it out, and Ma'am Cat told me to give a copy to the banquet supervisor for banquet ojt schedule.
And to post the schedule in the guard so OJT knows about it. As our duty continued until nine
o'clock, we remained at the department to await inquiries. Before we went home, We made sure
that we cleaned up our workspace before we left for the day.

DAY 20 (February 21, 2023)

It is my 20th day at GrandXing as an OJT. There were no scheduled significant meetings or
events, therefore it wasn't particularly busy today. However, the staff is preoccupied with an
upcoming event. It was simply another regular, everyday day at work. GrandXing will host a
three-day event for NDAP, and all rooms have been reserved for the event. Some of the NDAP
exhibitors have begun to set up. Today was an ordinary day; we answered phones and
welcomed visitors. We received an amendment to the NDAP regarding the increase in
pax around afternoon, and we were told to send copies to a particular department only. Since
we didn't have much to do, Belle and I decided to print some signature stubs and cut them out
as well as make signages for the big event tomorrow.

DAY 21-23 (February 22-24, 2023)

The opening day of 2023 Nutritionist Dietitians Association of the Philippines, Annual
Convention. The expected list of exhibitors are abbott nutrition international, ajinomoto phils,
kalbe international, unilab, nestle phils, yakult philikppines century pacific inc and many other
brands. As of today, all rooms are occupied. Estimated 700 people were anticipated to attend
the convention. A couple of buses transporting guests from different regions have arrived. Our
department isn't particularly busy right now, but the front office has been packed with event
check-in arrivals. Together with LadyBelle with gave assistance to the arrival guest. We
welcomed and assisted them to the front desk to check in. We initially had challenges figuring
out the key card. The bellman explained us that a room is located in the east wing if the keycard
has indicated letter E before the room number and in the west wing if it is room number only. If
the room of a guest is in the east wing of the hotel, we OJT are responsible for helping them
with directions whenever the bellman is occupied. Since the majority of the participants in the
event are not from iloilo, they were asking us where they could find native Iloilo food, and
several asked for the location of this particular restaurant. We checked out some exhibits on the
third floor and tasted some of the complimentary refreshments provided by the exhibitors. As the
first day of convention came to a the end, some participants who had checked into different
hotels began leaving. We assisted them by helping call a taxi for them. On the second day, we
ran across some of our classmates under tourism office who were working as event ushers. As
usual we assisted the guest today. Ma'am Cath release of the amendment for tomorrow's event
added flowing coffee, As as we completed the copies, I and LadyBelle and I distributed copies
to the departments. After that we were instructed to create food tags and signages. To do our
assignment more quickly, Ladybelle will create the food tags while I create the signages for the
following event tomorrow. After Ladybelle finished making the food tags, Zsazsa helped her cut
and fold them. Since the event was the next day, Ladybelle placed them in the shelf. I
endorsed the rafi microfinance signages to Zsazsa for tomorrow since it would begin during her
shift. Sacred Heart and Sir James Po event signages are kept in the shelf, since it will be held
in the afternoon.

The third day was the last of NDAP Convention, and as guests checked out, the lobby became
crowded. We stand by the door to express our heartfelt thanks to them. We return to the
department to help the executives all day long once the crowd has subsided. When I arrived,
both the events for Sir James Po and Sacred Heart were already in their designated spots.
Later in the afternoon, we made sure that the food tags were set up an hour prior to the event's
start time for Sir James Po and the Sacred Heard. In order to complete the task quickly, we
divided it into two groups: grace and zsazsa will put up the food tags for the sacred heart event,
while ladybelle and I will prepare for the Sir James Po event. As soon as the events began,
ma'am Cath requested our senior OJT to take pictures of Sir James Po event for documentation
along with me. I and Lady belle remain until 9 PM, Sir Lorenze assigned us a duty to produce
food tags and signage for Princess Carmen's debut. We split up the task so that Ladybelle
would make food tags and I would make signages. When we were done, we turned off the
computer and cleared the work area before leaving the hotel. I feel worn out for the three busy
days, but I'm glad I was able contribute with all the preparations

DAY 24 (February 25, 2023)

Today at our department was just another typical day we answered phone calls and assist their
concern. In order to help ease their workloads, we are complying with what our colleagues have
asked. We simply pile bondpaper over their printer. Our sales manager noticed there were only
a few short bondpaper supplies remaining, Ma'am Cat instructed us to request some. I
immediately get the request slip at the drawer, and Ladybelle would list the other items that also
needed to be requested. Which we list includes order slips, gate pass, and printer ink. We bring
the request slip right away to the accounting office. After a few while, Maam Jev called to pick
up the items. In the afternoon, Lady Belle and I folded the food tags while Zsa Zsa brought them
to the venue and we prepared the signage for Prince Carmen's debut. Given the nature of the
event, guests began to gather at the entrance door. I was told by sir Lorenze to inform the
bellman that they can proceed to the venue to lessen the crowd. Additionally, some of the calls
we received today were reservations for rooms, so we instantly forwarded those calls to the
front desk.
DAY 25 (February 26, 2023)

As there were no events today, ma'am Cath gave the sales representatives instructions to make
a sales call. While the OJT will stay at the office with her. I did some printing of event proposal
while Grace will attach business card and staple it. I helped Grace finish her stapling, as I’ve
finished printing while having a conversation with. We are only organizing event proposal for Sir
Lorenze and Maam Kyle. We are sad that we will be no longer stapling the event proposal for
Sir Johann as he is leaving the hotel at the end of the month. While the executives were still out,
we helped guests with their inquiries and offered event proposals to those who came in person.
For those who called asking inquiries, we collected their emails so we could send the proposals.

When boss Rudy arrived at the hotel in the afternoon for his merienda, we stood at the entrance
right away to welcome the guests. Sir Johann requested us to assist him with his final event, the
ACCEA TRADING; an accea representative will be here shortly to paid their balance. The event
was plated, so there was no need for foodtags, so we were told to make signages. After that, we
were told to leave earlier than our shift since there was nothing else for us to be done.

DAY 26 (February 27, 2023)

DAY 27-30 (March 1-4, 2023)

On the first few days of the month of March, there were a number of changes happened in the
department, including Sir Johann resignation, the employment of a new sales executive, and
Zsazsa's current leave of absence due to chicken pox. It's sort of sad that Sir Johann would be
here starting today; He's played a huge part of our improvement as an OJT here at GrandXing.
As I wake up today, I feel energized to start my day for this month. As I enter the office, I
immediately noticed the newly hired.