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Oyb56 G19
Oyb56 G19
Why? 1
The coffee beans are low quality, and the ingredients like sugar and creamer are measured incorrectly.
Why? 2
Why? 3
The Coffee Shop have not yet upgraded machines reason for the staffs to not fulfill customer’s request
Why? 4
Why? 5
Slow-paced Workers
Stocks Additional Working
Unskilled Workers Process
Unavailability
Unexperienced Cashier
Non-Standardized "Not meeting
Misplaced/Unwashed Coffee Cups Procedure
Poor Communication Skills the target 15
minutes lead
Unfollowed Instructions Inaccessible
Machine Malfunction
Material Equipment time"
Unfulfilled Customer’s Request Low Quality Equipment
Old Machine Poor Workstation
Layout
Machine malfunction 30
Unskilled Workers 45
Stocks unavailability 25
Non-standardized procedure 23
Low-quality equipment 15
UNSKILLED WORKERS
STOCKS UNAVAILABILITY
MACHINE MALFUNCTION
NON-STANDARDIZED
PROCEDURES
POOR WORKSTATION
LAYOUT
UNSKILLED WORKERS
Explanation:
Graph
Explanation:
The average lead time is lowered to 14.02
minutes from 16.27 minutes after replacing all the old
and defective machines.
POOR WORKSTATION LAYOUT
(AFTER)
(BEFORE)
Month Week Time spent after having Redesigned Workstation Layout
Lead Time (minutes)
(minutes )
Graph
Explanation:
The desired average lead time is achieved
after redesigning and re-configuring the workstation.
The lead time has been reduced to 14.02 minutes
from 16. 27 minutes.
Month Week STOCKS
TimeUNAVAILABILITY
spent in finishing Lead Time (minutes)
orders (minutes )
Month Week Time spent in finishing orders Lead Time (minutes)
(minutes )
Graph
Explanation:
The average lead time is decrease from 16.27
minutes to 14.02 minutes after resolving the problem
by using an alternative ingredients or raw materials.
Month Week NON-STANDARDIZED PROCEDURES
Time spent in finishing Lead Time (minutes)
orders (minutes )
Month Week Time spent in finishing orders Lead Time (minutes)
(minutes )
Non-standardized procedures are present due to unclear instructions and miscommunication between
the management and staff.
Explanation:
● Do daily inventories
Possible Solutions : Non-Standardized Procedures
communication.
EFFORT
IMPLEMENTATION PLAN
# WHAT WHO WHEN STATUS
Upgrading to a high quality
1 B. Lyka 5/2/23 DONE
equipment.