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Pharmacy Services Assistant M Epa Psa2001
Pharmacy Services Assistant M Epa Psa2001
The seal on this examination paper must only be broken by the learner at the time of the examination.
Under no circumstances should a learner use an unsealed examination paper.
Under no circumstances should you the candidate use an unsealed examination paper.
This examination consists of 45 multiple-choice questions. This breaks down into:
40 multiple-choice questions worth 1 mark each
5 scenario-based multiple-choice questions worth 2 marks each.
The exam is worth 50 marks, with a pass being 33 marks and a distinction 43 marks.
The duration of this examination is 90 minutes.
You are NOT allowed any assistance to complete the answers.
You must use a pencil to complete the answer sheet – pens must NOT be used.
When completed, please leave the examination answer sheet (EAS) on the desk.
The dispensing label on prescription medication Which of the following prescribers cannot write
must include: NHS prescriptions?
A. the date of the prescription A. Vet
B. a 'keep out of reach of children' warning B. Doctor
C. the name of the prescriber C. Dentist
D. a batch number D. Pharmacist Independent Prescriber
How many flucloxacillin 250mg capsules will you Which of the following is not a principle of the
need to dispense to fulfil a prescription for 1 GPhC standards for pharmacy professionals?
capsule 4 times a day for 1 week?
A. Use professional judgement
A. 14
B. The patient is always right
B. 20
C. Speak up when they have concerns
C. 28
D. Communicate effectively
D. 56
Which of the following would be described as a A pregnant woman asks about taking a specific
solid? medicine. The most appropriate person to refer
her to is:
A. Gel
A. the registered pharmacist
B. Emulsion
B. the pre-registration pharmacist
C. Liquid capsules
C. any member of staff who is more experienced
D. Caplets
than you
D. the registered pharmacy technician
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July 2020 M-EPA-PSA2001
Your pharmacy often collects details from its The most appropriate way of treating patients as
patients. If it wants to hold this information on valuable and unique individuals is:
file, it will need to comply with:
A. having conversations tailored to their needs
A. data protection requirements
B. always promoting the latest healthcare
B. consumer legislation campaign to all patients
2c
Who cannot legally sell pharmacy (P) medicines?
A. A newly qualified pharmacy technician What would be the most serious consequence of
not maintaining the confidentiality of patient
B. A locum pharmacist who has not worked at
information?
your pharmacy before
A. Loss of staff
C. A pre-registration pharmacist who is in their
first week of training B. Legal action being taken
D. A team member who is not yet registered on C. Lower profits
an 'over the counter' course
D. Loss of reputation
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July 2020 M-EPA-PSA2001
Which of the following drugs needs denaturing Which of the following would be most useful to
before disposal? reduce conflict with patients on discovering a
dispensing error?
A. Methotrexate 10mg tablets
A. Apologise and refer them to a supervisor
B. Ventolin Evohaler
B. Reassure the patient that they will be fine
C. Glyceryl Trinitrate (GTN) tablets
C. Explain that the dispensary team have been
D. MST Continus 10mg tablets
very busy
D. Tell the patient that they will be contacted
after the issue has been investigated
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July 2020 M-EPA-PSA2001
2 (continued)
Which of the following forms is paracetamol not Which of the following cannot be provided by
available in? cancer and diabetes support groups to support
the wellbeing of patients?
A. Tablets
A. Patient focus groups
B. Suppositories
B. Helplines
C. Eye drops
C. Encouragement to take an active interest in
D. A suspension
managing their health and wellbeing
D. Decisions made on behalf of the patient
without their consent
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July 2020 M-EPA-PSA2001
Of the following, the best examples of person- When handing out a prescription to a patient you
centred care are: notice that there is also one for a family member.
You must:
A. reflection, record keeping and efficient service
provision A. tell them there is a prescription however, you
cannot give it to them
B. policies, procedures, processes and protocols
B. tell them there is a prescription and ask if they
C. communication, meetings, supervision and
would like to collect it
appraisal
C. not discuss the family members' prescription
D. dignity, respect, choice and independence
with the patient
D. give them the family members' prescription
and ask them to pass it on
B. requiring additional training for all employees B. put them in the recycling bin
C. requiring the use of personal protective C. put them in the DOOP bin
equipment (PPE)
D. put them in the confidential waste bin
D. stating that only experienced persons can
be employed
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July 2020 M-EPA-PSA2001
Which patient would benefit the most from Which of the following would be the least
receiving a liquid antibiotic rather than a capsule appropriate healthy lifestyle advice to give to a
or tablet? diabetic patient who smokes?
A. An 18-year-old student with an ear infection A. Healthy eating
By developing your wider pharmaceutical You notice that a bottle of chloramphenicol eye
knowledge, you are most likely to: drops has been left on the shelf with the other
eye drops. The most appropriate action to take is
A. reduce staff turnover
to:
B. understand how to reduce thefts in the
A. write off the medication and dispose of it as
pharmacy
per the organisational SOPs
C. improve the quality of advice you give patients
B. use this for the next prescription you receive
D. minimise the loss of stock for these drops
C. place them in the fridge
D. leave them where they are
Page
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July 2020 M-EPA-PSA2001
Communication between members of the The least effective way to promote your
dispensary team in a pharmacy has broken down. pharmacy through social media platforms would
The most severe consequence of this would be: be to:
A. poor advice being given A. post staff vacancies
B. dispensing errors being made B. send friend requests to all your regular
C. delays in the supply of medication customers
D. shortages in pharmacy stock C. post details of a charity event that you and
some of your colleagues are taking part in
D. post information relating to public health
campaigns
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July 2020 M-EPA-PSA2001
The following multiple-choice questions are worth 2 marks each.
A patient requires 5ml of antibiotic oral liquid 3 You are speaking to a patient who doesn't
times a day. The doctor has prescribed it for 14 understand your instructions on how to take their
days. How much will you need to supply to fulfil new medication. Which would be the least
the prescription? effective way to help support their
understanding?
A. 100ml
A. Speak slowly
B. 105ml
B. Let them read the patient information leaflet
C. 150ml
when they get home
D. 210ml
C. Use straight forward language
D. Allow extra time for reading
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July 2020 M-EPA-PSA2001
Highfield Assessment
Highfield House
Heavens Walk
Lakeside
Doncaster
South Yorkshire
DN4 5HZ
United Kingdom
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July 2020 M-EPA-PSA2001