BSBCRT511 - Project Portfolio - Phuoc Duong - 15 Feb
BSBCRT511 - Project Portfolio - Phuoc Duong - 15 Feb
BSBCRT511
BSBCRT511
Develop critical thinking in others
Project Portfolio
Assessor: Laurence
Date: 15 Feb 23
Team using critical thinking (e.g. Customer services CUSTOMER SERVICE TEAM
team):
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
Contents
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
1. Research critical and creative thinking. Write a report (approximately two pages) including:
• formal and informal organisational learning environments and systems (at least two each)
• best practice approaches for instructing teams and individuals in critical thinking (at least three)
• examples of how the critical thinking can be applied in the workplace (at least two)
• list of what a safe critical and creative work environment includes (at least two).
Make sure you access at least four sources of information, reference them correctly and attach your
report to this section of the portfolio.
- https://www.learnupon.com/blog/formal-and-informal-learning
- https://www.indeed.com/career-advice/finding-a-job/types-of-work-environments
- https://wabisabilearning.com/blogs/critical-thinking/teaching-critical-thinking-skills
- http://www.directedcreativity.com/pages/WPModels
• key operational
processes.
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
Critical thinking within the Critical thinking is expected to improve and up-skill the employees,
organisation which is a strategic goal of Worlducation to realise its vision of
developing the company.
Identify how critical thinking is
an important part of the Critical thinking is important since it strives to improve the workforce
organisation. and, as a result, Worlducation's main operating processes.
Include: • The business wants to have all children in the world able to
read and write, world without illiteracy
• how critical thinking is a
part of the business, • Obtain the highest possible profit by focusing on your
such as: employees and thus achieve each of the proposed
objectives.
o the vision and
objectives of the • Customer satisfaction is paramount therefore our staff must
organisation be trained efficiently.
o assessment of the • It must be kept updated; therefore, it is necessary to invest in
work environment development and research and as a collateral effect this will
as it relates to allow the expansion of the work team and its workforce.
critical and creative
Regarding the issue of policies and financing, the designated
thinking, including:
authorized person must carry out the respective verifications and
− systems, approvals as established by the policy.
policies and
• In some cases, it is appropriate to combine this policy with
procedures
other financial policies to comply.
supporting
critical thinking • This policy covers everything related to the use of corporate
credit cards along with the solutions to deal with the different
− barriers to
related problems.
critical thinking
in existing • For each of the aspects related to the business, the
organisational corresponding commercial policies have been established,
systems therefore if, given the case, any of the members of the
company violates the regulations, the corresponding
• legislative requirements
measures must be taken and enforce them as established in
related to critical thinking
the code of conduct.
and training for your
chosen team. • Worlducation to save paper has implemented cloud storage,
it should be noted that the most serious problem of cloud
• how critical thinking is
storage is that if there is a loss in the internet connection,
required as part of the
activities will not be carried out normally.
work done by your
chosen team (identified • Despite being a developing organization, the brand is not
on Page 4) established in its own way.
• list of critical thinking • Below is a list by which employees can apply critical thinking
skills required for the to carry out their duties in an ideal manner:
employees who are
• The circumstance or problem must be identified.
going to be coached (job
• To do thorough study into the facts and figures.
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
Spokespersons
There are three main groups of designated spokespersons for
Worlducation Corporation
Emergency communication
Crisis and emergency situations that may affect Worlducation and its
employees include items such as fires, explosions, accidents, floods,
hazardous material emissions, acts of violence or terrorism and many
others. In the event of a crisis, safety should be your immediate
concern. Employees should notify their direct manager and/or
facilities manager, who will in turn notify the executive team as soon
as possible. When dealing with the media during a crisis make sure
you are available for comment and:
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
Plan team meeting The meeting is scheduled for 15/02/2023 4pm via zoom
Plan how to articulate key The following are some of the questions that have been raised:
features of critical and
• What is this supplier's return policy?
creative thinking concepts to
the relevant team (attach any • Is there a competitor to this provider, and has that competitor
relevant documents you been considered?
create e.g. fact sheet).
• What are the supplier's delivery options?
Develop a set of at least five
• Has the Personal Property Securities Register (PPSR)
questions to identify critical
undergone any changes?
and creative thinking
knowledge gaps for your Has the supplier been subjected to a trade check?
chosen team and one of your
chosen individual(s).
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Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 01 March 2021
Knowledge gaps The following are the two key critical and creative thinking
knowledge gaps that will be covered at the team meeting:
Summarise the outcomes of
your team and individual • Focus and critically and coherently analyse and solve problems
meeting(s). Include:
• Be attentive and focused on each of the topics discussed
• at two critical and creative
The following are the two major critical and creative thinking
thinking knowledge gaps
knowledge gaps that will be covered at the discussion for customer
for your team
representative:
• at least two critical and
• Critical analysis and techniques to improve communication and
creative thinking
problem solving
knowledge gaps for one
individual team member • Leadership and collaboration
Attach proof of your team and • Decision making has been affected by the issue of stress and
individual job role meeting(s) physical exhaustion.
(e.g. video, screen recording of • group brainstorming is necessary when the whole team is
virtual meeting) to this section together.
of the portfolio (if not already
viewed in person by your The focus that has been given to the conference has been
assessor). communication to strengthen the development of ideas in a formal
and informal way that will emerge more quickly and naturally
according to the moment and thus be able to have greater
effectiveness in terms of communication.
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
• any relevant legislative • The descriptive analysis of the description stage begins with
requirements. the collection of material in this manner, such as what, where,
why, and who. These are some of the questions that have been
Attach proof of the developed
gathered and analysed in the descriptive analysis of the
processes and information
description stage.
sources to this section of the
portfolio. • Following the analysis stage, questions such as "how," "why,"
and "what if" are asked to aid in the examination of the
technique and procedures.
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
Plan learning opportunities Formal learning opportunities will directly contribute to the
systematic creation of new learning opportunities that will directly
Use the work done in Section 1
influence the work team.
of our Project Portfolio and the
knowledge you’ve gained from • Each member of the team will have the opportunity to learn
the team/individual meeting(s) something new and different that contributes to their individual
to plan one formal and one and group knowledge.
informal learning opportunity to
• The objectives and regulations of the company will be fulfilled
address the identified
directly, which specify in guaranteeing a safe work environment
knowledge gaps.
for the work teams.
For both the formal and
• Feedback will be given based on the information collected in
informal learning opportunity,
the general survey form.
include:
• The face-to-face method has been selected since it is the most
• a description of how
efficient because it allows real-time monitoring of the skills of
learning will take
the participants and the application of the corresponding
• who the learning corrections, which gives us higher quality results.
opportunity is aimed at Informal learning will include a system of common learning methods
(e.g. team or individual). such as chat rooms, forums, and meetings, all of this in a virtual and
digital way:
• how the opportunity
complies with • Each member of the team will be given the corresponding
organisational and training to develop their professional skills and performance
legislative requirements and thus be able to meet the objectives of the company and its
regulations that allow them to generate professional growth and
• reason for choosing the
create a safe work environment.
approach
• There are several reasons why the virtual form was chosen and
• how you will collect
one of them and the most important is that this form allows us
feedback.
to monitor each of the participants and thus be able to obtain
individual results, which results in a better quality since it can
be strengthened. in the weakest points and thus be able to
improve its performance
All this information will be collected through a virtual survey which
will allow better management of the information obtained and thus
be able to make corrections or whatever is required.
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
Learning opportunities For team members, the best learning option is feedback to each of the
reflection team members since this is done systematically and continuously,
which will be reflected in better results such as team performance,
Summarise the outcomes of
efficiency, and productivity.
the formal and informal
learning opportunities you The use of the two processes was good since with both opportunities
facilitated, including: were created to take them and thus be able to apply them effectively.
• feedback received from The issue of informal learning should be reinforced and at the same
team member(s) time employ expert personnel to develop and structure skills that can
be applied in formal settings.
• what you did well
• what should be
improved
Attach proof of how you
facilitated the learning
opportunities (e.g. video,
screen recording of virtual
meeting, emails with
instructions etc) to this
section of the portfolio (if not
already viewed in person by
your assessor).
Application reflection Below are the best methods for teaching individually and in teams:
Summarise the outcomes of • Incorporation of a peer group in the workplace
the application opportunity
• Approaches to problem resolution in the workplace
you provided to team
member(s), including: • Methods for laying the groundwork
Page 12
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
BSBCRT511 DEVELOP CRITICAL THINKING IN OTHERS
BSCRT511 Attachment 1-Project Portfolio Templat
Recommendations Regarding the learning outcomes, the following suggestions are made:
Develop recommendations • Create a safe environment in which respect prevails.
for improvement in future
learning. • expectations for the quality of work must be high and concrete.
• resources required for • All people involved can express themselves freely and
the development of the respectfully.
recommendation
• Every complex job done in a simple way should be recognized
• how the and celebrated
recommendation
adheres to explicit • Values will prevail all the time
organisational policies • The leader must focus on breaking the ice through a pleasant
• how the speech through which security and trust are transmitted and at the
recommendation same time that allows all team members to feel comfortable and at
adheres to implicit ease in their work environment.
organisational policies
• how the
recommendation
adheres to legislative
requirements
Attach proof of the developed
recommendation (e.g. plan
for more application
opportunities) to this section
of your project portfolio.
Developed recommendation ☒
Page 13
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
BSBCRT511 DEVELOP CRITICAL THINKING IN OTHERS
BSCRT511 Attachment 1-Project Portfolio Templat
Page 14
Hilton Academy: Level 6, 250 Collins Street, Melbourne, VIC. 3000, Australia.
Email: [email protected] | Website: www.hilton.edu.au
RTO: 40735 CRICOS: 03796A ABN: 24 111 139 578
Version 1.0 – Updated on 28 April 2021
BSBCRT511 DEVELOP CRITICAL THINKING IN OTHERS