PROJECT REPORT

(Submitted for the Degree of B.Com (H), In Accounting and Finance, Under
University of Calcutta)

A Case Study On
MEESHO

SUBMITTED BY

Name of the Candidate: Rakesh Samanta

C.U Registration No.: 424-1111-0741-20

C.U Roll No: 201424-21-0018

Name of the College: Shyampur Siddheswari Mahavidyalaya

Coll Roll:

SUPERVISED BY
Name of the Supervisor: PROF. Islam Uddin Khan

Name of the College: Shyampur Siddheswari

Mahavidyalay

APRIL 2023
 SUPERVISOR’S CERTIFICATE
This is to certify that, Mr. Rakesh Shamanata, a student of B.Com Honours in
in accounting Finance of The Shyampur Siddheswari Mahavidyalaya
under the UNIVERSITY OF CALCUTTA has worked under my supervision and
guidance for his Project Work and prepared a Project Report with the title “
ECOMMERCE – A CASE STUDY ON MEESHO “, which she is submitting,

in his genuine and original work to the best of my knowledge.

Place:
Date:
SIGNATURE:

NAME: Mr. Islam Uddin Khan

DESIGNATION: Professor
Shyampur Siddheswari Mahavidyalay
 STUDENT’S DECLARATION

I hereby declare that the Project Work with the title of “E-
COMMERCE – A CASE STUDY ON MEESHO, submitted by
me for the partial fulfilment of the degree B.Com Honours in
Accounting & Finance under the UNIVERSITY OF CALCUTTA
is my original work and has not been submitted earlier to any other
Institution for the fulfilment of the requirement for any course or
study.

I also declare that no chapter of this manuscript in whole or in part

has been incorporated in this report from any earlier work done by
others or by me. However, extracts of any literature which has
been used for this report has been duly acknowledged providing
details of such literature in the references.

Signature:
Name: RAUSHAN CHAUDHARY
Address: 5B, sarat Bose
Road Kolkata-700020 Lansdowne court Building
Registration No.: 017-1111-2939-19

Place: Kolkata

Date: APRIL 2022

 ACKNOWLEDGEMENT

I would like to express special thanks of gratitude to my supervisor, Prof. Debdutt

Sen, for his guidance and encouragement, and sharing me the innovative ideas for

choosing this topic and helping me to accomplish through a thorough research. Special
thanks to my college and Calcutta University for giving us the golden opportunity to do
this wonderful project on Entrepreneurship Development. Secondly, I would also like
to thank my family and my friends for their assistance in finalizing this project work

within the limited time frame.

 ABSTRACT

E-Commerce is the electronic process by which individuals or organizations make a

transaction. There are various advantages of E-Commerce to buyers and sellers such as
cost reduction and more variety. Backed by increased online user base & mobile phone
presentation, Indian E-Commerce has seen impressive growth in the last few years.
Considering India’s demographic dividend & rising internet accessibility, the sector is
slated to scale greater heights. Present case study describes the Indian and International
status of the Company, its growth trends, barriers to growth, advantages, factors behind
growth via survey conducted online on 103 random people on Meesho as well as other
e-commerce companies along with, provided with some recommendation on how
Meesho can improve it’s dealings and make a comeback in the e-commerce market.
 INDEX

CHAPTER CHAPTER CONTENTS

No.

1.1 BACKGROUND

INTRODUCTION
1 1.2 LITERATURE REVIEW

1.3 OBJECTIVE FOR THE STUDY

1.4 REASERCH MEDHOLOGY

1.5 CHAPTER PLANNING

1.6 LIMITATION OF THE STUDY

CONCEPTUAL 2.1 DEFINITION, CONCEPT & TERMS

FRAMEWORK
2 2.2 TYPES, FEATURES,

ADVANTAGES / DISAVANTAGES

PRESENTATION, 3.1 COMPANY PROFILE

3 ANALYSIS & FINDINGS 3.2 ANALYSIS AND

INTERPRETATION

3.3 FINDINGS OF THE STUDY

CONCLUSION, 4.1 CONCLUSION

RECOMMENDATIONS
4 4.2 RECOMMENDATIONS
& BIBLIOGRAPHY
4.3 BIBLIOGRAPHY

APPENDIX SURVEY QUESTIONAIRE

 CHAPTER -1
INTRODUCTION
 1.1 BACKGROUND OF STUDY
In today’s intensely competitive, rapidly changing and highly complex business
environment characterized by diminishing customer loyalty, the need to be market-
focused and customer-centric is more critical than any other time in the past. With
evolving cut throat competition and decreasing market share, imbibing E-Commerce in
one’s business plans has become quintessential. With increased globalization and
presence of a large number of players in the market place, the very definition of
customer relationship and satisfaction is in danger of being proved incomplete. Firms
use technology as a key tool to enhance the information flow within their various
business units, helping their employees better understand the ever changing and
increasing needs and wants of their customers. From a company value perspective,
fulfilling customer needs are a key source of income to an organization and achieving
complete customer satisfaction is the only key for the company to achieve success.

With the current global industrial slowdown more and more companies are trying to
identify what went wrong. Thus clearly, the problem is how one can provide corrective
measures to the very concept of customer satisfaction to enable organizations to drive
the extra mile towards the concept of customer delight. The best solution perceivable to
such a situation is “E-COMMERCE”. Hence attention began to shift towards concepts
like “Customer Delight” in order to emphasize the need for organizations to go beyond
simply matching a set of baseline expectations of the customers. In the Internet era,
where decisions are made at the click of a button, it has become extremely important to
route critical information through appropriate processing channels in an effective and
timely manner. This allows for quick response to customer needs and providing a high
quality customer support leading to healthy and profitable relationships with the
customer. Retail success is no longer all about physical stores. With the growth of radio
cabs, comes a wealth of new market footprint coverage opportunities for stores that can
appropriately cater to offshore market demands and service requirements.

1.2 LITERATURE REVIEW

• Gupta (2014) in her paper “E-Commerce: Role of e-commerce in today’s

business”, presents a comprehensive definition of e-commerce while isolating
it from e-business. The paper enlists the different e-commerce models i.e. B2B,
B2C, B2G and C2C, narratively analysing the nitty gritties of each.
.
• Dasgupta and Sengupta paper on e-commerce in Indian insurance industry
discusses the features of e-insurance in comparison with the traditional offline
insurance service. The authors put forth that e-insurance offers benefits such as
reduction in search cost and hidden cost, price comparison for customers, and
 benefits such as opportunity to have niche market, first mover advantage and
product bundling for insurance companies going online. Further, it discusses that
status of e-insurance in India is still formative stage, but stands to gain particularly
from the rural markets since the availability of insurance agent is very less
compared to urban markets
• Archana Shrivastava & Ujwal Lanjewar (2011) on E-commerce “In online
buying, the rate of diffusion and adoption of the online buying amongst consumers
is still relatively low in India. In view of above problem an empirical study of
online buying behaviour was undertaken. Base on literature review, four
predominant psychographic parameters namely, attitude, motivation, personality
and trust were studied with respect to online buying. The online buying decision
process models based on all the four parameters were designed after statistical
analysis. These models were integrated with business intelligence, knowledge
management and data mining to design Behavioural Business Intelligence
framework with a cohesive view of online buyer behaviour. For better
understanding the factors of internet and consumer shopping behaviour towards
internet shopping, this chapter would provide academic research reviews and
relative ideas expressed in the literature that associated with this subject.
Furthermore, a number of hypotheses will be tested to answer the research
questions that mentioned already in the introduction. Due to the recent research
shows the internet shopping becomes a full and effective business model,
therefore there are several studies that already investigated more or less related on
internet shopping and consumer behaviour. In the following chapter, some point
of view will be taken from literatures, and needs careful review to achieve them
as the basis of the subsequent research investigation.
• Vishwasrao and Bosshardt used a theoretical framework developed by Katz
and Shapiro (1987) to examine the ongoing technology adoption behavior of foreign
owned and domestic firms. Firm level data on 1400 medium to large Indian firms from
1989 to 1993 was used to test the model. Probit and Poisson estimation was used to
analyze the data and model. Variables included in thestudy are no. of collaboration,
nature of collaboration foreign or otherwise, firm age, total assets, total sales, net profit,
herfindhal index, R&D expenditures by industry as percentage of sales. Results
of the study throw some interesting light on technology adoption behavior of foreign
firms. In general, it shows that liberalization happened in India after 1991 has positive
impact on technology adoption, but it is found that foreign firms are quick to take
advantage than domestic firms. R&D expenditure is found to be not significant for
technology adoption, firm size (large firms are more likely to adopt) and age of firm
are found to be significant. Also, it is found that foreign firms adopt new technology
when profits are down, and doesn’t adopt technology in competitive markets.
• Viswanathan and Pick examined the issue of e-commerce in India and
Mexico from the framework of developing countries as suggested by Tallon and
Kraemer. The framework included critical factors that might impact the diffusion of
e-commerce. The factors are government policy, legal framework, technology
infrastructure, relationship with developed economies and extent of e-commerce
usage by individual, corporate and government. The study’s primary focus is on India.
Mexico is
analyzed more briefly, and compared with India based on common international
datasets. The analysis and the
data presented in this paper represent a synthesis of data from secondary researchand
data from interviews conducted with senior executives in the IT industry in India and
Mexico. The study suggests that substantial efforts have to be made to invest in
telecommunications infrastructure, and to create a culture of electronic payments and
e-commerce usage that will support economic growth.

1.3 OBJECTIVE OF THE STUDY

➢ To study the growth of E-Commerce company “Meesho” in India

➢ To study the preference of people shopping from online websites “Meesho”
with others like Amazon, Myntra, etc.
➢ To understand the work flow of Meesho in India
➢ To reveal the satisfaction level of the consumer
➢ To find out the mode by which the consumer became aware of Meesho
 1.4 REASERCH METHODOLOGY
The methodology adopted in conducting the present case study are as follows:

➢ Data collection: The study on e-commerce (case study on Meesho) was done
on the basis of PRIMARY DATA
➢ Representation of data: We have used simple graphs, pictures and tables to
analyse and to represent the collected data.
➢ Sampling Methodology: The Primary data have been collected through
an online survey via QUESTIONNAIRE on a sample of randomly
selected 100 people of West Bengal in which some are college students,
business persons, service holders, working etc.

1.5 LIMITATIONS
➢ Time Constraint: As the time limit for our project was fixed and lots of components

were there to be analysed. In-depth study of the topics could not be done.

➢ Unavailability of relevant data: This project is based on Primary and Secondary data.

In case of secondary data, a shortfall of relevant information turned out while browsing
through the internet.

➢ Response: The response of the customers were sometimes inadequate due to their busy
schedule

➢ Monetary Problems: This study is based on limited samples and the collection of
Primary data is costly affair.
 1.6 CHAPTER PLANNING

CHAPTER -1 INTRODUCTION

➢ BACKGROUND OF STUDY
➢ LITERATURE REVIEW
➢ OBJECTIVE OF THE STUDY
➢ REASERCH METHODOLOGY
➢ LIMITATIONS
➢ CHAPTER PLANNING
CHAPTER 2: CONCEPTUAL FRAMEWOR

➢ DEFINITION OF E-COMMERCE
➢ TYPES, FEATURES AND ADVANTAGES/ DISADVANTAGES OF E-
COMMERCE

CHAPTER 3: PRESENTATION, ANALYSIS & FINDINGS

➢ MEESHO – COMPANY PROFILE

➢ DATA PRESENTATION
➢ ANALYSIS AND INTERPRETATION
➢ FINDINGS OF THE STUDY

CHAPTER 4: CONCLUSION, RECOMMENDATION &

BIBLIOGRAPHY

➢ CONCLUSION
➢ RECOMMENDATIONS
➢ BIBLIOGRAPHY

APPENDIX
 CHAPTER 2:
CONCEPTUAL
FRAMEWORK
2.1 DEFINITION OF E-COMMERCE
Have you ever wondered what e-commerce is or what the exact meaning of the term
was?

What differences are there between this term and other similar-ones?
Surely you have since online business is more popular than ever. However, despite its
spread, a lot of-people still don’t really know what it is.
Definition of e-commerce states that E-commerce is the buying and selling of
good or services via the internet, and the transfer of money and data to complete
the sales. It’s also known as electronic commerce or internet commerce. In other
words, it is a business that electronically manages both the collections and
payments.

But E-commerce is often confused with e-business, although they have nothing to do
with one another.
E-commerce only refers to the goods and services transaction between a seller and a
consumer, whereas e-business refers to the complete process necessary to manage an
online business.

The e-business concept is wider than the e-commerce one and e-commerce is
actually a part of e-business since it is a type of business model.

2.2 TYPES, FEATURES AND ADVANTAGES/

DISADVANTAGES OF E-COMMERCE

➢ 2.2.1 TYPES OF E-COMMERCE

The e-commerce field is very large and there are a lot of different models.
Although we can categories nit into two types:

• First generally based on who the buyers and sellers are i.e.

• Second one with different e-commerce “models”

 1. According to the commercial profile

• B2B (Business-to-Business): businesses whose clients are also businesses or

organizations

• B2C (Business-to-Consumer): businesses that sell their products or services directly to

the consumer. This is the usual type and there are thousands of examples of clothes,
shoes or electronics stores.

• C2B (Consumer-to-Business): sites in which consumers offer products or services and

businesses bid on them for example websites for freelancers such as Freelancer, Twago
etc.

• C2C (Consumer-to-Consumer): businesses that facilitate the selling of products

amongst consumers. The clearest example is eBay or any other second hand website.

In addition to these types of electronic commerce, there are other popular types
such as G2C (Government-to-Consumer), C2G (Consumer-to-Government) or
B2E (Business-toEmployer).As you can see, e-commerce is more than a simply
transaction in a store.

2. According to the business model

Depending on how the income is generated or how the exchange between buyer and
seller takes place, they can be divided into:

• Online shop with its own products: The first idea that came to you when you heard
about ecommerce. They have the same characteristics as a physical store, but they in
an online version.

• Drop shipping: For the client, everything looks like a normal e-commerce shop. The
difference is that it is not the e-commerce shop seller who sends the product, but
rather a third party.

• Affiliate e-commerce: In this case, not only does the shop not send the product, the
purchase completion is not even carried out via its platform
 • Membership: This type of e-commerce aims for recurring purchases. They achieve
this by using periodic subscriptions (weekly, monthly, bimonthly, etc.).

• Marketplace: A marketplace is a department store. It is a website where different

sellers offer their products from one or more sectors.

• Services: An e-commerce business doesn’t only have to be about selling products.

Training, counselling, mentoring, or any other exchange of time for money is another
viable option in order to start a business without risks.

2.2.2 FEATURES OF E-COMMERECE

E-Commerce has certain key features which are explained as follows:

• 1. Technology Mediated: In E-commerce buyers and sellers meet in cyber space
rather than physical place. Hence E-commerce does not involve face to face
contact.
• 2. Universality: Buying and selling take place through websites in E-Commerce.
The websites can be accessed from anywhere around the globe at any time
therefore it possess the feature of universality.
• 3. Intercommunication: E-commerce technology ensures two way
communications between buyer and seller. On one hand by using E- commerce
firms can communicate with customers through E-commerce enabled websites.
On the other end, customers can also fill order forms, feedback forms and can
communicate with business operating firms.
• 4. Delivery of Information: E-commerce technologies ensure speedy delivery
of information at very low cost and considerably increase information density as
well.
• 5. Electronic Completion of Business Processes: By using E- commerce we can
perform business transactions like accounting and inventory through computers
at global level.
• 6. Virtual Communities: Virtual Communities are online communities created
by means such as chat rooms and specifically designed sites like, where people
can interact with each other having common interest using the internet.
 • 7. Inter-Disciplinary in Nature: Implementation of E-Commerce needs a lot of
knowledge of managerial, technological, social and legal issues. Marketing tools
and financial aspects is as crucial as designing interactive E- Commerce websites.
• 8. Customization: Product customization ensures that goods are tailor made as
per the requirements and preferences of customers.

2.2.3 ADVANTAGES & DISADVANTAGES OF ECOMMERCE

2.2.3A Various ADVANTAGES of E-Commerce to various

segments.

1. Advantages to Organizations

• Using E-Commerce, organization can expand their market to national and

international markets with minimum capital investment. An organization can easily
locate more customers, best suppliers and suitable business partners across the globe

. • E-Commerce helps organization to reduce the cost to create process, distribute,

retrieve and manage the paper based information by digitizing the information

. • E-commerce improves the brand image of the company

. • E-commerce helps organization to provide better customer services.

• E-Commerce helps to simplify the business processes and make them faster and
efficient

. • E-Commerce reduces paper work a lot

. • E-Commerce increased the productivity of the organization. It supports “pull"

type supply management. In "pull" type supply management, a business process
starts when a request comes from a customer and it uses just-in-time
manufacturing way.
 2. Advantages to Customers

• 24x7 support. Customer can do transactions for the product or enquiry about
any product/services provided by a company anytime, anywhere from any location.
Here 24x7 refers to 24 hours of each seven days of a week

. • E-Commerce application provides user more options and quicker delivery of

products
. • E-Commerce application provides user more options to compare and select the
cheaper and better option.

• A customer can put review comments about a product and can see what
others are buying or see the review comments of other customers before making final
buy.

. • E-Commerce provides option of virtual auctions.

• Readily available information. A customer can see the relevant detailed

information within seconds rather than waiting for days or weeks

. • E-Commerce increases competition among the organizations and as result

organizations provides substantial discounts to customers.

3. Advantages to Society

• Customers need not to travel to shop a product thus less traffic on road and low air
pollution

. • E-Commerce helps reducing cost of products so less affluent people can also afford
the products

. • E-Commerce has enabled access to services and products to rural areas as well which
are otherwise not available to them.

• E-Commerce helps government to deliver public services like health care, education,
social services at reduced cost and in improved ways.
 2.2.3B DISADAVANTAGES

• Many consumers still prefer the personal touch and relationships formed at a
brick-and mortar shop.
• Security and credit card fraud are also huge risks when dealing with online
shopping.
• If shopping is about instant gratification, then consumers are left empty-handed.
They often have to either pay more for expedited shipping or wait for several days
until the product arrives. The wait could drive away customers.

• Price and Product Comparison-With online shopping, consumers can compare

many products and find the lowest price. This forces many merchants to compete
on price and reduce their profit margin
• IT Security Issues - More and more businesses and organizations have fallen prey
to malicious hackers who have stolen customer information from their database.
Not only could this have legal and financial implications but also lessen the trust
customers have in the company.
• Need For Internet Access- Since many ecommerce platforms have features and
functionalities that require high-speed Internet access for an optimal customer
experience, there's a chance you're excluding visitors who have slow connections.
• Competitors: The initial investment in order to start an e-commerce is not as high
as the initial cost of a physical business. This means more competitors.
CHAPTER – 3
PRESENTATION,
ANALYSIS &
FINDINGS
 3.1 MEESHO – COMPANY PROFILE

Founded in 2015, Meesho is a social e-commerce company. It is headquartered in Bengaluru.

Over the years, Meesho has emerged as a popular choice for resellers and producers. By using
Meesho platform, small businesses and individuals can start their online business with almost
zero investment. The focus is on using popular social platforms such as Facebook, WhatsApp
and Instagram. Meesho works as a facilitator to connect sellers to customers and also takes
care of payment processing and delivery.
Even when facing tough competition from the likes of Amazon and Flipkart, Meesho has been
able to register strong growth over the years. The focus on promoting local producers, sellers
and creators has contributed significantly to Meesho’s success. Meesho recently achieved the
‘Unicorn’ tag, which goes on to show its growing worth and potential.

History
Coming from middle-class families, the founders had often purchased goods from small
businesses. However, when they looked at the e-commerce revolution taking place in the
country, they realized that majority of small businesses were left out. Same was the situation
with a number of talented individuals who had unique products to offer but weren’t able to sell
online. This prompted the founders to design a platform that will allow producers and resellers
to launch their products online. Instead of directly competing with e-commerce giants, the
founders thought it suitable to use social platforms for their business.
The focus on tier 2 and tier 3 cities is another factor that has helped Meesho register strong
growth. However, competition is expected to get tougher, as e-commerce giants too have
stepped up focus on smaller cities and towns. Nonetheless, with its unique business approach
and through social selling, Meesho is confident about its future prospects. The company has
plans to on-board 100 million small businesses on its platform. This will significantly
strengthen its ecosystem and choices available to end users.

Funding:
Meesho has received investments worth USD 515.2 million via 9 rounds of funding. Some of
the key investors include Y Combinator, SAIF Partners, Sequoia India, Shunwei Capital, DST
Partners, RPS Ventures, Venture Highway, Facebook, Naspers, SoftBank Vision Fund and
Knollwood Investment. Meesho has also received investments from a number of angel
investors.

Acquisitions:
Meesho has not made any acquisitions in recent times.

Competitors:
Meesho competes with the likes of DealShare, GlowRoad, Shop101, and StoreHippo.

About the Founders:

Meesho was founded by IIT graduates Vidit Aatrey and Sanjeev Barnwal. Vidit currently
serves as the CEO of Meesho. Earlier, he had worked with companies such as InMobi and ITC
Limited. Sanjeev currently serves as the CTO at Meesho. Earlier, he had worked with Sony
Corporation and Samsung.
 3.2 ANALYSIS AND INTERPRETATION

On the basis of the responses received from 103 random people through online
questionnaire the following analysis has been made.

3.2.1 INFORMATION ON CUSTOMERS INVOLVED IN THE SURVEY.

1. Gender of respondents.

Gender No. Of responses Percentage

male 42 41%
female 59 57%
others 2 2%
\ Table 3.2.1.1

Figure 3.2.1.1
2. Age of respondents

Age No. Of responses Percentage

Below 20 47 46%
Between 20-30 49 47%
Between 30-40 3 3%
Above 40 4 4%

Table 3.2.1.2

Figure 3.2.1.2
 3. OCCUPATION information
Occupation No. of response Percentage

Student 92 81%

Employee 4 3%

Business 10 9%

HOME MAKER 4 4%

OTHERS 3 3%

Table 3.2.1.3

NO.OF RESPONSE

92
STUDENT
81%

4
EMPLOYEE
3%

10
BUSINESS
9%

4
HOME MAKER
4%

3
OTHERS
3%

Figure 3.2.1.3

INTERPRETATION- The above three figures shows the Gender, Age and Occupation
of the people who were taken as sample for the study. By analysing the above three data
we can say that

4. According to Figure 3.2.1.1. Out of 103 respondents 59 are female i.e. 57%,
42 are male i.e., 41% and remaining 2% consists of other genders, which
provided us with a rough idea that majority part of the survey are females.
5. According to Figure 3.2.1.2. Majority of the respondents are under the age

category below 20 and between 20-30 i.e., 46% and 47% respectively and
 minority are between the age 30 to 40 and above making it clear that most of
the respondents are either teenagers or people in their 20s indicating that online
shopping is most common among youths.
6. According to Figure 3.2.1.3. We can say the the majority of the respondents
are students i.e., out of 103, 92 are students, 9% have their own business and
rest are regular employee (3%), house maker (4%) or with other occupations
(3%).

3.2.2 INFORMATION ON PEOPLE’S AWARNESS ABOUT

MEESHO AND ONLINE SHOPPING.

1. Which of the following Ecommerce platform do you uses the most?

Particulars No.-of response Percentage

Meesho 20 11%

Amazon 79 44%

Flipkart 48 27%

Others 31 18%

Table 3.2.2.1
 Figure 3.2.2.1

INTERPRETATION- From the information provided above, we see that only

11% of the total population uses MEESHO while the majority 44% uses
AMAZON and rest uses FLIPKART or other shopping app i.e. 27% and 18%
respectively.

2. How frequently do you purchase online?

Particulars No. of responses %

Once or twice a month 43 38%

Once in 2-3 months 44 39%

Once in 6 months 24 22%

Never 1 1%

Table 3.2.2.2

0 5 10 15 20 25 30 35 40 45 50

43
ONCE OT TWICE A MONTH
38%

44
ONCE IN 2-3 MONTHS
39%

24
ONCE IN 6 MONTHS
22%

1
NEVER
1%

NO.OF REPONSES

Figure 3.2.2.2

INTERPRETATION- from the above data of 103 respondents we can see that
mostly the people shop either once/twice a month or in two to three month which
consists of 43% and 44% respectively. Rest 22% shop once in six months and 1%
do not shop online.
 3. How satisfied are you with your experience through online shopping?
Particulars No. Of responses %
Highly satisfied 19 18%
Satisfied 81 77%
Dissatisfies 4 4%
Highly dissatisfies 1 1%
Table.3.2.2.3

Figure 3.3.2.3

INTERPRETATION- From the figure 3.2.2.3 and table 3.2.2.3 shown above we can see that
77% of the respondents are satisfied with the experience of online shopping, still few of the
them are dissatisfies with their online experience.

4 What are the types of products you generally purchase online?

Chart Title
NO. OF RESPONSES
71 70
60 60

27

25% 21% 24% 21% 9%

HOUSEHOLD
CLOTHING ELECTRONICS ACCESSORIES OTHERS
PRODUCTS
NO. OF RESPONSES 71 60 70 60 27
PERCENTAGE 25% 21% 24% 21% 9%
 Figure 3.2.2.4

INTERPRETATIONS- From the above figure we can see that respondents prefer buying
products from various categories online which consists of clothing 25%, electronic products
21%, accessories 24%, household products 21% and other rest from other remaining
categories.

5. What are the payment methods you generally use for online shopping?

Particulars No. Of responses percentage

Cash 85 51%
Credit/ debit card 39 24%
Net banking 10 6%
UPI 31 19%
Table 3.2.2.5

Figure 3.2.2.5

INTERPRETATION- From the above data we can see that majority of people are
convenient with cash on delivery i.e. 51%of total ,next comes credit/debit card payments
and the least preferred mode of payment is net banking.
6. a) did you buy any COVID-19 related essential supplies?

b) Are you satisfied with the delivery during Covid-19?

Particulars No. of % Particulars No. %

responses of
responses
Yes 46 45%
Yes 85 82%
No 57 55%
No 4 4%
maybe 14 14%

Table 3.2.2.6a Table 3.2.2.6b

7. How much have you spent on online shopping last year?

49 33 6 15
48% 32% 6% 14%
₹1000- ₹5000- ₹100000 Above ₹20000

No. of respnses 49 33 6 15
Percentage 48% 32% 6% 14%

Figure 3.2.2.7

INTERPRETATION- Above figure shows the amount of money respondents spent during a
year which ranges to maximum between ₹1000 to ₹5000 i.e. 48%, ₹5000 to ₹10000 by 32%
of the respondents the least range is ₹10000 to ₹20000 i.e. 6%.
8. Why do you prefer purchasing products online?
0 10 20 30 40 50 60 70 80 90

Wide range of products 65

24%
Time saving
69
Home delivery 26%
Affordable price
81
390%
others 3%
44
17%

Wide range of
others Affordable price Home delivery Time saving
products
No. of presponses 9 44 81 69 65
percentage 3% 17% 30% 26% 24%

Figure 3.2.2.8

INTERPRETATION- From the above figure 3.2.2.8 we can see that respondents prefer
online shopping due to various reasons among which home delivery i.e. 30% is the most
common reason. Time saving, wide range of products affordable prices consisting 26%, 24%
and 17% respectively are other reasons for shopping online

9. How you came to know about Meesho?

90 70%
77
80 62% 60%
70
50%
60
50 40%
40 30%
29
30 23%
20%
20 12
7 10% 10%
10
5%
0 0%
News paper/
television Internet others
magazine
RESPONSES 29 7 77 12
PERCENTAGE 23% 5% 62% 10%

RESPONSES PERCENTAGE

Figure 3.2.2.9
INTERPRETATION- As shown above in figure 3.2.2.9 Internet is the main source from
where majority of the respondents got too knew about Meesho i.e. 62% of the population. The
second most efficient source is television consisting of 23%, and newspaper/magazine being
the least i.e. only 5%...

10. Do you think Meesho should expand its product versatility?

Answer No. of %
responses

Yes 52 50%

No 15 15%

Maybe 36 35%

Table 3.2.2.10 Figure 3.2.2.10

INTERPRETATION- According to the survey conducted 50% of the total respondents

agrees with
Meesho’s expansion of product versatility.35% are unsure about whether it should expand or
not while rest 15% don no agree with expanding the product versatility.

11. a) Are you satisfied with the product quality?

b) Did you receive any defective product from Meesho?

 Yes
No
Maybe

No. of responses No. of responses

percentage percentage
(a) (b)
Yes 34 33% 31 30%
No 25 24% 57 55%
Maybe 44 43% 15 15%

Figure 3.2.2.11a Figure 3.2.2.11b

INTERPETATION-

• As per Figure 3.2.2.11a, According to the survey only 33% of the total respondents
are satisfied with the product quality of Meesho, where else, 44% of the people slightly
agree with the product quality.
• As per Figure 3.2.2.11b, 55% of the total respondents received proper products from
Meesho, and 30% received defective products from Meesho.
3.4 FINDINGS OF THE STUDY

The major Findings from the Primary Survey conducted on103 random people are as follows-
□ All the 103 respondents shop online.
□ Out of 103 people 59 are female, 42 are male and 2 are other genders. That means the
female population of the survey shop online more than the male or any other gender.
□ Most of the respondents fall under the age between 20 to 30 and below 20.which means the
youths are more into online shopping and have a good knowledge about e-commerce sites.
□ Out of 103 respondents, 81% are students and work in different sectors too.
□ On asking which online shopping sites they prefer using, respondents selected more than
one shopping apps maximum being Amazon and second Flipkart. Meesho was selected by
least which means people don’t find Meesho convenient enough as Amazon or Flipkart.
□ When asked how frequently people shop online 44 responses were for once in every 2-3
months, and 43 responses were for once or twice in a month. Which means respondents shop
quite frequently.
□ Maximum number of respondents are satisfied with their online shopping experience
□ All 103 people shop for various categories, but maximum responses were in Clothing and
Accessories categories. Electronics and households were second highest category people
shop for with 60 responses each.
□ The most use payment method among the respondents is Cash on delivery method and
second most used method of payment is via debit / credit cards. Which means people still
prefer Cash as the safest and convenient method of payments.
□ Out of 103 people only 47 purchases covid 19 essential products.
□ Maximum people were satisfied with the safe delivery service during covid -19 which
shows that that shopping during pandemic was quite a safe and convenient option.
□ Most of the people spend between ₹1000- ₹5000 on online shopping on an average.
□ People had different opinion on why they prefer online shopping and the most common
reason was Home delivery service, second reason was because it’s Time Saving and third due
to Wide Range of Products.
□ People mainly got to know about meeshovia Internet, which shows that internet plays a
vital role in spreading awareness about meesho
 CHAPTER 4
CONCLUSION,
RECOMMENDATION &
BIBLIOGRAPHY
 4.1 CONCLUSION

Meesho demonstrates the start-up challenges of competing

with large firms and consequences of rapid inorganic growth.
Sustainability of business model and robust cash flows,
efficient operations are needed to sustain in the gross
merchandise value game, dominated by firms with deep
pockets and ability to withstand the burn for a longer time
period. Just depending on venture capital firms, marquee
investors for rapid inorganic growth without consolidating
revenue base is unreliable in the long term. Start-ups need to
first build up satisfied customer base, efficient operations,
satisfied employees, diversified financing options reach a
scale sufficient to sustain organically before moving to a rapid
inorganic growth.
 4.2 RECOMMENDATIONS
. • Use Third Party websites to grow your customer base : Often the third party sites allow
maintaining branding and granting access to millions of potential buyers for a price that's much
less than the cost of a major advertising campaign. One can experiment with a variety of
options to measure the best return.

• Improve your search ranking: You don’t have to be an expert in search engine
optimization to improve your search ranking at sites like Google. There are five critical
elements to get right, and most of them can be done easily, and for free. In Getting Your
Business Online Now there's a whole chapter dedicated to improving your search ranking. And
don’t rely on natural search as the only way to drive customers to your site – it should be one
component of a comprehensive marketing and branding strategy.

• Better discounting policy: Both the sites should take out better discount option for their
customers to attract them and increase their sales as the above analysis clearly shows that
people while shopping online considers discount offer above any other factor

• Build customer loyalty: When Meesho switched to the market place, they failed to
sanitize the product categories. Fake products, illegal product listings, poor customer services,
delayed deliveries, no exclusive launches no big brand tie-ups. To earn customer’s faith one
need to make sure the service provided is safe and secure. If customers don’t trust your
website, they won’t buy from you. Adding an SSL certificate to your website. SSL certificates
ensure that your website is safe for transactions and to ensure that you solve customer queries
as soon as they post. It will reduce negative feedback against your online store.

• Make It Easy to Decide: Customers can easily make judgments about how well a
website is maintained. So, offer them content that prepares them to make a purchase decision
easily. These things are often viewed as more subjective and not universal.

• Show Off Testimonials: Apart from building trust with your brand, it’s also important
that you show off testimonials on your website. It’s a fantastic way to show off your company’s
performance and make people aware of the quality of service that you offer.
 4.3 BILBLIOGRAPHY
www.voxya.com

https://en.wikipedia.org/wiki/E-commerce

https://economictimes.indiatimes.com/topic/meesho

https://economictimes.indiatimes.com/magazines/panache/meesho-founder-has-some-
monday-motivation-for-indias-youth-says-gen-z-capable-of-solving-
problems/articleshow/80096665.cms

https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/meesho-revenue-soars-
73-losses-drop-by-71-in-fy19/articleshow/70243470.cms?from=mdr

https://www.google.com/search?q=meesho+procedure+and+desciplnes&oq=meesho+proced
ure+and+desciplines&aqs=chrome...69i57j69i64.38767j0j7&sourceid=chrome&ie=UTF-8

https://www.europeanbusinessreview.com/innovation-trends-in-ecommerce-for-2020/

https://www.google.com/amp/s/www.financialexpress.com/industry/sme/ecommerce-
company-meesho-furloughed-employees-amid-covid-19-lockdown/1969056/lite

https://feinternational.com/blog/what-is-e-commerce-an-introduction-to-the-industry/

https://www.cloudways.com/blog/increase-ecommerce-sales/
APPENDIX
SURVEY ON E-COMMERCE SITE MEESHO
The following survey is a part of assessment submitted in Partial Fulfilment of
Requirement for the degree of Bachelors of Commerce. Providing information on this
survey is voluntary. There is no penalty if you choose not to respond. However, maximum
participation is encouraged so that the data will be complete and representative. Your
survey instrument will be treated as confidential.

NAME *

Email Address

Gender
Օ Male
Օ Female
Օ Prefer not to say

You’re Age
Օ Below 20
Օ 30-40
Օ 20-30
Օ above 40

Occupation status
Օ Student
Օ Home Maker
Օ Business
Օ Employee
Օ Others

Do you shop online?

Օ Yes
Օ No

How you came to know about Meesho?

□ Television
□ Newspaper/ Magazines

□ Internet
□ Others
How frequently do you purchase online from Meesho?
Օ Once or Twice in a month
Օ Once in 2-3 months
Օ Once in 6 months
Օ Never

How satisfied are you with your experience through online shopping from Meesho?
Օ Highly Satisfied
Օ Satisfied
Օ Dissatisfied
Օ Highly Dissatisfied

What are the types of products you generally purchase online from Meesho
□ Clothing
□ Electronics
□ Accessories
□ Household products
□ Others

What are the payment methods you generally use for online shopping?
□ Cash
□ Debit card / Credit card
□ Net Banking
□ UPI

How much have you spent on online shopping last year?

Օ 1000 to 5000
Օ 5000 to 10000
Օ 10000 to 20000
Օ Above 20000

Why do you prefer purchasing products online?

□ Wide range of products
□ Time Saving
□ Home Delivery
□ Affordable Pricing
□ Others
How you came to know about Meesho?
□ Television
□ Newspaper/ Magazines
□ Internet
□ Others

Do you think Meesho should expand its product versatility?

Օ Yes
Օ No
Օ Maybe

Are you satisfied with the product quality?

Օ Yes
Օ No
Օ Maybe

Did you receive any defective product from Meesho?

Օ Yes
Օ No
Օ Maybe

Rate the product quality of Meesho on a scale of 1-5 Are you satisfied with the fast delivery of
Meesho?
Օ 1
Օ 2
Օ 3
Օ 4
Օ 5

How satisfied you are with the Fast delivery of Meesho on a scale of 1-5? * Are you satisfied
with the exchange policy of Meesho?
Օ 1
Օ 2
Օ 3
Օ 4
Օ 5
Rate the exchange/ refund policy of Meesho on a scale of 1-5 Would you recommend people
to purchase products from Meesho?
Օ 1
Օ 2
Օ 3
Օ 4
Օ5

Rate the Customer Service of Meesho on a scale of 1-5

Օ 1
Օ 2
Օ 3
Օ 4
Օ 5