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CHCCCS011 Meet Personal Support Needs SAB v3.1 THEORY
CHCCCS011 Meet Personal Support Needs SAB v3.1 THEORY
Assessment Task 1: Written questions You must correctly answer all the questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Role plays You are to do this task in your workplace. You will be observed:
transferring a person in and out of a vehicle
transferring a client from a bed to a chair
using a hoist in a fall’s recovery situation.
Assessment Task 3: Observation task You are to be observed in your workplace supporting at least two
clients with a variety of personal care needs.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics related to
this unit:
Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
Prerequisite
The prerequisite for this unit is NIL.
The candidate must show evidence of the ability to complete tasks outlined in elements and performance
criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be
evidence that the candidate has:
safely supported at least 2 individuals by performing the activities outlined in the performance
criteria of this unit. This includes following support requirements of an established individualised
plan and supporting each of the following activities:
bed bathing
dressing, undressing and grooming
eating and drinking using appropriate feeding techniques
oral hygiene
shaving
showering
toileting and the use of continence aids
using aids and equipment including devices used by the person
performed the following hazardous manual handling scenarios at least once:
KNOWLEDGE EVIDENCE
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks
outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the
context of the work role. This includes knowledge of:
different contexts for provision of personal support and impacts on the way services are provided
role and responsibilities of the personal support providers and workers
concepts of enablement and re-ablement
legal and ethical requirements related to the provision of personal support, and how these are
applied in an organisation and individual practice:
body hygiene
grooming
oral hygiene
human body system
personal safety and security risks associated with provision of personal support and strategies to
minimise those risks
For all documentation on the performance criteria and assessment requirements of the unit CHCCCS011 Meet
personal support needs, please refer to the training.gov.au website with this link:
https://training.gov.au/Training/Details/CHCCCS011.
Students: Please fill out this cover sheet clearly and accurately for this task.
Assessor Name
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assessment?
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assessment?
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student/s.
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assessment tasks.
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STUDENT DECLARATION
Sagar Sapkota
I,__________________________________, certify that the statements I have attested
above have been made in a good faith, are true and correct. To the best of my knowledge and belief, these
Sujan. 28/02/2023
Student Signature: …………………………… Date: ............... /................./...................................
I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I
have observed the student demonstrate unit outcomes through consistent and repeated application of
skills and knowledge over a period of time and provided appropriate feedback.
Signature:
Date:
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer
to your Student Handbook for more information about our appeals process.
I have received my assessment result and I am satisfied with the given feedback for this assessment.
I am not satisfied about my result and I would like to appeal regarding my result.
TASK SUMMARY:
This is an open book test – you can use the Internet, textbooks and other documents to
help you with your answers if required.
You must answer all questions correctly.
Write your answers in the space provided.
If you need more space, you can use extra paper. All extra pieces of paper must include
your name and the question number/s you are answering.
You may like to use a computer to type your answers. Your assessor will tell you if you
can email them the file or if you need to print a hard copy and submit it.
Personal support provider care for people who are ill, elderly or need help with daily task. You make sure your
clients are comfortable, safe and enjoy emotional and physical well-being. You mane work for a long-term care
facility or in your clients homes as an employee of a home care agency.
b) A work colleague has asked you to do something that it outside the training you have done. What would you do?
If my colleague asked me to do something that is outside the training, just politely try to offer options that can be done
different way as well as you can recommend who’s better for that job. This will show you’re willing to help and that you want
to see the work get done correctly. While doing that please don’t speak too quickly, take some time to consider the task and
your options.
c) What are three workplace health and safety responsibilities of an employer in relation to manual handling?
A duty of care is a legal obligation to take reasonable steps to not cause foreseeable harm to another person or
their property. Basically, to avoid acts or omissions which could be reasonably foreseen to inure of harm other
people.
QUESTION 2
What rights do clients have to privacy and confidentiality?
QUESTION 3
Geraldine trips over a bucket that has been left in the corridor. Luckily she is not hurt. Geraldine’s carer removes
the bucket and puts it back in the cleaner’s room.
a) What should you do to report the incident (both verbally and in writing)?
Reporting them provide a way to monitor potential problems and root causes as they recur. The documentation
of these problems and root causes increases the likelihood that repeating failures will be noticed and corrected
before they develop to more serious incidents
The client has a right to know that action has been taken to remove the hazard. But there was no need to tell Geraldine that the
cleaner would be fired if the incident occurred again. She has been given too much information. The cleaner has a right to
privacy as well. In this case the carer has violated the cleaner’s privacy.
QUESTION 4
In your work you will be required to use the computer to complete reports and access information. What are two
safety considerations you must use when using computers?
Safety consideration 1: Protect your passwords and do not share emails and also never share client
information to others through emails.
Safety consideration 2: Distance between body and monitor. Set the eye to screen distance at the distance
that permits you to most easily focus on the screen
Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with personal care,
including showering, grooming, dressing, feeding, toileting and transferring.
Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for assistance with
all activities of daily living. His wife needs to go to hospital so she has arranged for home nursing while she is
unable to look after Damien. Damien will tell the carers what he requires and how he likes things to be done.
Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive function and is
able to undertake most activities of daily living without assistance. Jessie is having a baby in four weeks’ time.
Jessie has arranged for her mother to go into respite care for a month after the baby is born so she has some time
to recover from the birth and get used to her role as a mother. She is relieved that Maria will be safe and have
meals cooked for her.
In approximately 100 words, describe the differences between the giving of personal care for each of these situations.
Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?
Communication difficulties can be the most upsetting aspects of caring for someone with dementia and it is
frustrating for those with this disease and for loved ones. Mood swings become more prominent as the disease
progresses. The key to responding to aggression caused by dementia is to try to identify the cause, then try to shift
the focus to something else speaking in a calm, reassuring manner.
Caring for someone with mood swing involves unique stresses and uncertainties. The disease is unpredictable, so
it’s hard to know what a person with mood swing will need from one week to the next, from necessary changes in
the home to emotional support.
In the scenario, Damien who has mood swing has sound cognitive ability and is able to tell carers what he needs,
unlike Elsie who has Dementia and needs significant care. As for Maria who has full cognitive function and is able
to undertake most activities of daily living without assistance. Therefore, it is not a ‘one-size fits all’ approach, its
care planned for individual needs of each client approach.
Molly is feeling a bit down today. She is feeling old and tired. You spend time with her doing her hair and
helping her to put on a bit of makeup. She then asks if you would do her nails for her. When you have finished,
she looks in the mirror and smiles.
a) How has this helped Molly’s health and wellbeing? Give 2 reasons.
Spending time with Molly, doing her hair, putting make up and then doing her nails has transformed her feeling
tired and old. Her smile after looking at the mirrors is testimony that she now feels happy and cheerful. She asked
for support and got it. She feels good and beautiful and is happy with the relationship with another person. She
feels cared for.
b) What 3 types of activities can you assist a client with to ensure they maintain good body hygiene? Why is
maintaining good body hygiene important?
Three types of activities we can assist a client with to ensure they maintain good body hygiene are.
Bathe regularly. Wash your body and your hair often. It is important because it helps to maintain skin or
full body hygiene and helps to person energetic by giving clean and neat vibes
Trim your nails. It is important because it avoid being infected from disease by maintaining hygiene
Brush and floss. It is important because it prevent from mouth infections and other related diseases.
c) What 3 types of activities can you assist a client with to ensure they maintain a good grooming routine?
Three types of activities we can assist a client with to ensure they maintain a good grooming routine are: -
activities would be styling hair, shaving, trimming and painting fingernails.
Maintaining good health also includes the following areas: Nutrition, Leisure/recreation opportunities,
sleep, and exercise.
a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a
positive attitude and dependability.
QUESTION 8
Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned and often forgets
the process she needs to follow.
Support Geda to clean her teeth, prompts could help like a note stuck in a prominent place in the bathroom. Use a
kitchen sink rather than the bathroom. A change of environment could lead to a change in response. Say
something like ‘we need to brush our teeth’ or ‘why don’t we brush our teeth together?’ then turn on the water
pick up your brush and get started. Brush you own teeth without talking. When finished, put down toothpaste and
say, ‘oh my mouth feels really fresh now’, then pick up Geda`s brush, put some toothpaste on and hand it to her
while smiling and not talking. Regular dental check-ups ensuring the dentist is aware of her condition.
If the mouth is not kept clean it could cause painful gum infections and tooth decay.
Tooth ache can cause people with dementia to go off their food or become restless and easily irritated.
Dental work, such as fillings and tooth extraction, is not pleasant at the best of times, but can be traumatic
for someone with dementia – and is best avoided
Gastroenteritis is an inflammation of the digestive tract, particularly the stomach, large intestines and small
intestines. Viral and bacterial gastroenteritis are intestinal infections associated with symptoms of diarrhea,
abdominal cramps, nausea and vomiting. (Digestive system)
b) Gerald has bad eczema. Which is the major body system involved?
Eczema affects your skin. The disease usually causes red, inflames patches that are accompanied by intense itching.
This reaction has been linked to a malfunction in the body’s immune system. (Integumentary system)
c) Marion has suffered a heart attack. Which is the major body system involved?
Parkinson’s disease (PD) is a degenerative, progressive disorder that effects nerve cells in deep parts of the brain
called basal ganglia and the substantia nigra. Nerve cells in the substantia nigra produce the neurotransmitter
dopamine and are responsible for relaying messages that plan and control body movement. (Circulatory system)
d) Martin has Parkinson’s disease. Which is the major body system involved?
Nervous system of the body is the major system involved on Parkinson disease..
QUESTION 10
Barry is in his 50s. He has had a stroke, which has affected his right side and restricted his movement. He
cannot use his right hand to grip. He can walk with a stick. His wife left him last year – she used to do all the
cooking.
Barry is depressed and feels he can’t do anything for himself. His daughter tries to persuade him to do things for
himself more.
He has personal care to get him up in the morning, shower him and get him a cup of tea. He has meals on wheels
which he hates but is not able to make food for himself, or even a cup of tea.
Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests she works
with him to improve his ability to do his activities of daily living.
She arranges a microwave for him and shows him how to use it. She also arranges a tipper for the kettle so that
he does not need to grip it.
The OT builds up his experience with the kettle and the microwave. As he gains confidence with this he also
learns how to make simple dishes on the stove. A nutritionist visits to provide advice to Barry about the
importance of good nutrition.
A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big fresh salad for
a) How has this reablement approach assisted Barry with his health and wellbeing?
Barry has gained tremendous confidence and independence since the reablement approach. The confidence gained
has thought him thought him to make simple dishes on the stove and the advice received from his nutritionist
ensures he is eating the right type of food. The OT enhanced his confidence by making sure he is confident with
using the microwave and kettle as well. Most importantly, his depressed feelings have been transformed into
confidence and joy.
b) What may have been the consequence if Barry had continued in the way that he was?
If he had continued in the way he was he would ended up with severe depression and may even have
developed suicidal tendencies. His overall situation would have deteriorated to the extent that the family
would no longer be able to look after him and may have to send him to a care centre which may even have
made his situation worse.
b) What is the correct 7 step hand washing and infection control procedure for hand hygiene when helping clients
with personal support needs?
The correct 7 step hand washing and infection control procedure for hand hygiene when helping clients with
personal support needs are: -
Step 1: Wet Hands. Wet your hands and apply enough liquid soap to create a good lather.
Step 2: Rub Palms Together.
Step 3: Rub the Back of Hands.
Step 4: Interlink Your Fingers.
Step 5: Cup Your Fingers.
Step 6: Clean the Thumbs.
Step 7: Rub Palms with Your Fingers.
Aids and facilities help individuals preserve their protection and freedom. There is a wide variety of gadgets and
devices available for your family member’s use... When your family member’s needs change, most aids and
supplies... In order to keep these connections up to date, we do our best, but the internet changes all the time.
QUESTION 13
List 2 personal safety or security risks that are associated with providing personal support to clients. For each risk
identified, outline how you would prevent the risk from occurring.
Two personal safety or security risks that are associated with providing personal support to clients: -
Mobility aids
Walking sticks or frames, wheely walkers, manual and motorized wheelchairs, scooters - even car
accessories and modifications. Mobility aids can help prevent falls.
Personal care
Shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals,
continence pads and supplies, aids to assist with dressing, aids to manage medications and much more.
Toileting / Shower Shower chairs help people independently bathe Most commode chairs serve as bath a toileting Using a shower chair or bath chair helps to
and care for themselves while lowering the risk of and showering aid, and can be used either as an increase safety by decreasing the chance of you
Chair
accidental injury from painful falls. They are also independent toilet or an assistive device that fits falling by providing a secure area in a slippery
called, tub seats, shower seats, shower benches over a per-existing standard toilet shower or bath. Shower Chairs and Bath chairs
and bath seats all depending on the exact style. are especially useful for those that are in
wheelchairs, the elderly, or anyone who finds
excessive movement painful or difficult.
Hoist Hoists are used to transfer a person from one A hoist is a device used for lifting or lowering a Some hoist systems actually require two people
surface to another. Hoists reduce the need to load by means of a drum or lift-wheel around to use them because of the way that they
manually lift a person who is unable to stand which rope or chain wraps. It may be manually operate - this is particularly common for older
and transfer independently. operated, electrically or pneumatically driven equipment. In this case, these hoists are moved
and may use chain, fiber or wire rope as its manually and therefore require somebody to
lifting medium. operate the hoist, as well as somebody to
actually help the patient move.
Wheelchairs Armrests. Armrests are generally A wheelchair is a wheeled mobility device in Pull the rear wheels gently down onto the
available in full and desk-length styles which the user sits. The device is propelled road surface. Push the wheelchair until the
Walkers Supportive accessories. Using a walker for the elderly is a fantastic Make sure all 4 tips or wheels of your walker
Adjustability. Look for adjustability in option for old people with any type of mobility are touching the ground. Lean slightly forward
the height of the handles for appropriate issue. These devices improve the balance, offer and use your arms to help you stand up. DO
fit and support. ... more strength to the body and bring the NOT pull on or tilt the walker to help you stand
up. Use the chair armrests or handrails if they
Appropriate stability. “If you need a lot confidence back to the senior’s soul.
are available.
of support, a front-wheeled walker is
needed,” Wilson says. ...
Weight rating. Most walkers are rated
up to use for 300 pounds.
QUESTION 15
Outline the techniques and procedures you would use when completing the below physical support routines
To complete the transfer. Help the person turn and Four or more washcloths or bath sponges.
assist in lifting their legs into the car. Finally. Apply the Three or more towels.
seat belt. And close the door getting out of the car is Two wash basins (one for soapy water, one for
the reverse process. rinsing).
Transfer into a car Bed bathing Soap (a bar of soap, liquid soap, or wipes).
“No-tears” or baby shampoo or no-rinse
shampoo.
Body lotion.
A waterproof cloth to keep the bed dry.
Place your left hand on the back of their head to help During the dressing process, caregivers should always close
them remember to lean forward and avoid hitting there. the door and curtains. To ensure seniors don’t feel cold,
Head. One standing pause for a moment to be sure you
caregivers should make sure the room is relatively warm.
are both balanced.
Caregivers should support seniors when they want to do
things themselves, as this gives them a feeling of
independence.
Transfer out of a car Dressing, undressing