English Sample Exam Siamf 202004
English Sample Exam Siamf 202004
English Sample Exam Siamf 202004
Edition 202004
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Introduction 4
Sample Exam 5
Answer Key 14
Evaluation 33
This is the EXIN BCS SIAM™ Foundation (SIAMF.EN) sample exam. The Rules and Regulations for
EXIN’s examinations apply to this exam.
This exam consists of 40 multiple-choice questions. Each multiple-choice question has a number
of possible answers, of which only one is correct, unless otherwise stated.
The maximum number of points that can be obtained for this exam is 40. Each correct answer is
worth 1 point. You need 26 points or more to pass the exam.
Good luck!
1 / 40
Which organization is unlikely to get the full value from SIAM™?
2 / 40
Which driver group in SIAM includes a driver of data and information standards?
A) External drivers
B) Operational efficiencies
C) Service and sourcing landscape
D) Service satisfaction
3 / 40
What is a responsibility of a service provider in a SIAM ecosystem?
A) Delivery
B) End-to-end integration
C) Governance
D) Strategy
4 / 40
Which layer of the SIAM ecosystem performs end-to-end assurance?
A) Customer organization
B) Retained capabilities
C) Service integrator
D) Service provider
6 / 40
In the hybrid service integrator structure, which two parties collaborate to provide the service
integrator capability?
7 / 40
In which stage of the SIAM roadmap should the principles and policies for roles and responsibilities
be defined?
8 / 40
A provider of hosting services experienced recurring incidents that affected all end-to-end services.
Using information from the other service providers, facilitated by the service integrator, they
developed an innovation which permanently resolved the underlying root cause.
10 / 40
A customer organization wants to complete the implementation of their SIAM model in the shortest
possible time. They are prepared to take risks.
11 / 40
Which two stages from the SIAM roadmap include designing the requirements for the SIAM model?
12 / 40
In which stage of the SIAM roadmap does organizational change management commence?
13 / 40
In which stage of the SIAM roadmap should the preferred SIAM structure be selected?
15 / 40
Which SIAM role is typically accountable for service governance and assurance?
A) Customer organization
B) Integrated change advisory board
C) Service integrator
D) Service provider
16 / 40
Who decides what roles and responsibilities in the SIAM model will be sourced externally?
A) Customer organization
B) External service providers
C) Internal service providers
D) Service integrator
17 / 40
Which role is accountable for contract management?
A) Customer organization
B) Executive board
C) Service integrator
D) Tactical board
18 / 40
What does a single structural element cover?
20 / 40
Which is not a challenge related to the technology practice for creating a tooling strategy?
21 / 40
When managing cross-functional teams, what does a communication plan provide?
22 / 40
When integrating processes across service providers, which should be used to identify and avoid
gaps in process flows?
A) DevOps
B) Key Performance Indicator (KPI)
C) RACI matrix
D) Service Level Agreement (SLA)
23 / 40
Which is a main challenge associated with cross-functional teams?
Which practice helps the service integrator and service providers understand how the SIAM toolset
will evolve?
25 / 40
Which is an example of end-to-end measurement in a SIAM environment?
26 / 40
Which consideration is common for all processes in a SIAM ecosystem?
27 / 40
Which is the purpose of the continual service improvement process?
28 / 40
Tom is the problem manager in a service provider.
A) Coordinating problem investigation and resolution activities across multiple service providers
B) Getting all parties to take part in joint working to resolve problems
C) Preventing incidents and problems from occurring or recurring
D) Restoring service in an agreed timescale dictated by priority
30 / 40
Which SIAM consideration is common for all processes in a SIAM ecosystem?
A) Building and maintaining strong relationships between service providers and the consumers of their
services
B) Defining ownership of the processes and the levels of accountability and responsibility
C) Providing a consistent method of quantifying, tracking and managing the delivery of improvement
activities
D) Providing a structured approach that delivers projects on time, on budget and at the appropriate level
of quality
31 / 40
Which is a SIAM consideration of the monitoring and measuring process?
A) Requirements for consistent data dictionary, data models, terminology, thresholds and reporting
schedules.
B) Responsibilities for testing integration between services from different service providers should be
defined.
C) Targets for event diagnosis and resolution should be common across service providers.
32 / 40
Which is a SIAM consideration for the incident management process?
33 / 40
Which is the earliest stage of the SIAM roadmap to be affected by the challenge of building the
business case?
A) Customer organization
B) Service integrator
C) Service provider
35 / 40
A customer organization sets unrealistic service levels for one of their service providers.
36 / 40
A customer organization is unable to map dataflows and the end-to-end service leaving them
unable to understand the scope for security in their SIAM ecosystem.
A) Service providers may have access to data to which they are not entitled.
B) Service providers might not achieve their service targets.
C) The cost of implementing SIAM could be higher than planned.
D) The service integrator might have an increased workload.
37 / 40
In a SIAM ecosystem, service providers need to adapt to a new way of working.
A) Creating an environment for service providers that is focused on contracts and agreements
B) Service providers acknowledging that the service integrator has the autonomy to direct, make
decisions and govern
C) Service providers focusing on the achievement of their own specific service levels and objectives
38 / 40
Defining the level of control and ownership to be retained by a customer organization is important.
A) ITIL process outcomes are different from SIAM process outcomes and provide other insights.
B) ITIL processes can be used in a SIAM ecosystem without any adaptation.
C) SIAM builds on the ITIL's service management elements and extends them.
D) SIAM is a replacement for ITIL and therefore does not use any of its processes.
40 / 40
Which practice focuses on creating a collaborative culture and sharing?
A) DevOps
B) ISO/IEC 20000
C) ITIL
D) Lean
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