MANAGEMENT

THEMATIC AREA 1
PART 2 WORKSHEET FOR EXIT
EXAM ON
STUDENT NAME:
STUDENT ID NO:
SECTION:
DEPARTMENT MANAGEMENT
INSTRUCTIONS TO THE STUDENTS
 ALL the questions are compulsory and MUST be answered
 Use only PEN for writing answers.
 Observe correct spelling.
 Double answers will not carry any marks.
LEVEL: UNDERGRADUATE
Date&
21 December 2015/Monday Time
Day

Type of Questions TOTAL ACTUAL REMARK

QUESTIO MARK
NS
I. MULTIPLE CHICE ONLY 200

Nature of Management Based Questions 50

Evolution of Management Thoughts 50
Major Managerial Functions 50
Recent Trends in Management 50

TOTAL MARKS SECURED IN WORDS:

Suggested Time: 4HR

minutes)
Nature of Management Based Questions
1) Which one of the following statements is not correct?
a) Management is a goal-oriented process.
b) Management is a continuous process.
c) Management is a dynamic process.
d) Management is a rigid process.

2) Which one of the following is not an importance of management?

a) Integrating various interest groups
b) Developing society
c) Disciplining employees
d) Inculcating creativity

3) Management is not
a) an applied science.
b) a pure science.
c) an art.
d) an art and science both.

4) In which category does management fall?

a) Well-established profession
b) Semi-profession
c) Emerging profession
d) Marginal profession

5) Top management is concerned with formulation of

a) guidelines for supervisors.
b) long-term plans.
c) short-term plans.
d) None of these.

6) Coordination is
a) a management function.
b) the essence of management.
c) an objective of management.
d) a social objective.
7) The element that aims at integrating group efforts to achieve group objectives is called
_.
a) Cooperation
b) Coordination
c) Management
d) Directing

8) Managing Director is the position of ___ level of management in a large company.

a) Top
b) Middle
c) Lower
d) Middle and Lower

9) Management is multidimensional because it has dimension(s).

a) One
 b) Two
c) Three
d) Four

10) Management is a _ directed process as it aims at achieving specified goals.

a) Continuously
b) Future
c) Goal
d) Deliberately

11) _ is a systematized body of knowledge that explains certain general truths or

operation of generallaws.
a) Science
b) Art
c) Profession
d) Art and Profession both

12) Identify the feature of co-ordination being highlighted in the given statement:
“Coordination is not a onetime function; it begins at the planning stage and continue
till controlling.”
a) Coordination ensures unity of action
b) Coordination is an all pervasive function
c) Coordination is a continuous process
d) Coordination is a deliberate function

13) Co-ordination is considered to be the essence of management because

a) It is a common thread that runs through all the activities within the organization
b) It is implicit and inherent in all functions of the organization
c) It is a force that binds all the functions of management
d) All of the above

14) This function of Management related to placing the right person at the right job is
a) Organizing
b) Staffing
c) Planning
d) Controlling

15) This function of management relating to laying down the foundation for carrying
out the other functionsof management successfully is
a) Organizing
b) Staffing
c) Planning
d) Controlling

16) Organizing as a function of management involves deciding

a) What activities and resources are required
b) Who will do a particular task
c) Where will it be done
d) All of the above

17) The main task of this level of management is to determine the overall
organizational objectives andstrategies for their realization.
a) Operational management
b) Middle level management
 c) First line managers
d) Top level management

18) Which of the following statements is not true for lower level management?
a) Analyze the business environment and its implications for the survival of the
business.
b) Ensure the quality of the output
c) They strive to reduce the wastage of resources
d) They ensure that the safety standards are maintained within the organization.

19) Which of the following is a function of top level management?

a) Ensuring quality of output
b) Assigning necessary duties and responsibilities to their departments
c) Taking responsibility for all the activities of the business and its impact on the
society
d) Ensuring that the safety standards are maintained within the organization.

20) Which of the following is not a designation related to middle level management?
a) Operations Head
b) Sales Manager
c) Chief Operating Officer
d) Divisional Manager

21) “Management principles can be applied to all types of activities.”

a) True
b) False

22) “Coordination is required at all levels of management in all management functions.”

a) True
b) False

23) “Management involves the decisions by a manager and it is not a group activity.”
a) True
b) False

24) Top management level is responsible for implementing plans and strategies of the
organization.
a) True
b) False

25) Successful organizations do not achieve goals by chance but by following a deliberate
process known as
a) Planning
b) Co-ordination
c) Controlling
d) Management

26) Management is essential for the organizations which are

a) Non-profit organizations
b) Service organizations
c) Social organizations
d) All of the above
27) People in the organizations carry out diverse tasks with the aim to achieve.
a) Different objectives
 b) Common objectives
c) Both of the above
d) None of the above
28) Successful management ensures that
a) Goals are achieved with least cost
b) Timely achievement of goals
c) Both of the above
d) None of the above
29) Efficiency is concerned with
a) Doing the right thing
b) Doing things right
c) Achieving end results
d) None of the above
30) Effectiveness relates to
a) Doing the right task
b) Completing activities
c) Achieving goals
d) All of the above
31) Management is said to be poor if it is
a) Efficient but ineffective
b) Effective but inefficient
c) Both inefficient and ineffective
d) All of the above
32) Which of the following is not a function of management?
a) Management is all pervasive
b) Management is multi-dimensional
c) Identification of threats & warnings
d) Location of business
33) Name two broad categories of business activities:-
a) Trade & commerce
b) Trade & Industry
c) Industry & commerce
d) None of these
34) Which one of the following is not an economic objective of the business:-
a) Social environment
b) Survival
c) Profit
d) Growth
35) Which factor doesn‟t describe management as science:-
a) Systematized body of knowledge
b) Universal validity
c) Ethical code of conduct
d) Principles based on experimentation
36) Earning of a profit is considered to be subsidiary objective of the business:-
a) True
b) False
37) Which of the following management functions are closely related?
a) planning and organizing
b) staffing and control
c) planning and control
d) planning and staffing
38) The last function in the sequence, which culminates in the attainment of organization
objectives, is:
a) organizing
 b) coordinating
c) controlling
d) planning
39) In terms of the sequential relationship, the first function requiring managerial attention
is:
a) planning
b) coordinates
c) directing
d) controlling
40) Main functions of administrative management are:
a) planning, organizing ,staffing, directing and controlling
b) planning ,organizing, directing and controlling
c) planning ,organizing, staffing and directing
d) planning, organizing, controlling and representation
41) Successful coordination of activities results from effectively carrying out the function:
a) planning
b) organizing
c) staffing
d) directing
e) all of these
42) Control function of management cannot be performed without:
a) planning
b) organizing
c) staffing
d) motivation
43) Which level of management is responsible for establishing a vision for the
organization, developingbroad plans and strategies, and directing subordinate
managers?
a) first level managers
b) middle managers
c) executive managers
d) second level managers
44) Which level of management is responsible for implementing programs that are
intended to carry out thebroader objectives of an organization set by executives?
a) supervisory managers
b) middle managers
c) first level managers
d) chief financial managers
45) Which types of managers are responsible for reporting to middle managers?
a) employees
b) managers
c) executive managers
d) second level managers
46) Which of the following characterize a manager as being efficient?
a) They use a minimum amount of resources for the amount of outputs produced.
b) The devote a large amount of time to planning
c) They achieve their goals.
d) They interview, select, and train people who are most suitable to fill open jobs.
47) Which of the following characterize a manager as being effective?
a) They use a minimum amount of resources for the amount of outputs produced.
b) They devote a large amount of time to planning.
c) They achieve their goals.
d) They interview, select, and train people who are most suitable to fill open jobs.
48) Which term best describes the process of obtaining, deploying, and utilizing
a variety of essentialresources to contribute to an organization‟s success?
a) planning
b) organizing
c) staffing
d) management
49) Find the odd one out
a) board of directors
b) chief executive
c) foremen
d) shareholders
50) Management is a ----- Activity.
a) single
b) group
c) both group and single
d) None
Evolution of Management Thoughts
1. Under mechanism of scientific management, scientific task setting includes:
e) Time study
f) Motion study
g) Method study
h) All of the above

2. Fedrick Winslow Taylor‟s Mechanism of Scientific Management includes

a. Scientific task setting
b. Planning the task
c. Standardization of tools and equipment‟s
d. All of the above

3. Frederick Winslow Taylor is best known for the introduction of which approach to job
design?
a. Behavioral approach
b. Ergonomics
c. Scientific management
d. Division of labor

4. Scientific management is comprised of which of the following two elements?

a. Technology assessment and environmental design
b. Method study and work measurement
c. Method study and job design
d. Work measurement and job design

5. The „father‟ of Scientific Management is:

a. Henri Gantt
b. W. Edwards Deming
c. Tom Peters
d. Henry Ford
e. Frederick W. Taylor

6. Who was the first to formalize the concept of the division of labor?
a. Edward Demming, 1950
b. Adam Smith, 1776
c. Fredrick Taylor, 1911
d. Jay Forester, 1963

7. Henry Fayol was a

a. Social scientists
b. Mining engineer
c. Accountant
d. Production engineer

8) Which of the following statement best described the principle of „Division of work‟?
a) work should be divided into small tasks
b) labor should be divided
c) resource should be divided among jobs
d) it leads to specialization
9) Which of the following is not a principle of management given by Taylor?
a) Science, not rule of Thumb
b) Functional foremanship
c) Maximum ,not restricted output
d) Harmony not discord

10) Management should find ' One best way ' to perform a task. Which technique of
scientific management is defined in this sentence?
a) Time study
b) Motion study
c) Fatigue study
d) Method study

11) Who is known as 'the Father of Modern Theory of Management‟?

a) Harold Koontz.
b) Henry Fayol
c) F.W. Taylor
d) Max Weber

12) The main aim of Taylor was to.................

a) improve labour relations
b) improve productivity
c) To attempt a general theory of management
d) None of these
13) Method study is ..................
a) preliminary survey of production Process
b) study of the movement of a work
c) study of operational efficiency
d) All of the above
14) Henry fayol is well known...........
a) As the father of modern management
b) for formulating general principles of management
c) for promoting trade unionism
d) None of these
15) Unity of command implies
a) A subordinate should receive orders from all the superiors
b) individuals must sacrifice in the larger interest
c) be accountable to one and only one superior
d) None of these
16) Purpose of time study is ...........
a) to remove wastage of time
b) to give timely assistance
c) to determine fair days‟ work
d) watching time
17) The scientific technique of task setting is known as ......................
a) work study
b) motion study
c) time study
d) method study
18) What is the full form of MBO?
a) Management By Opportunity
b) Method By opportunity
c) Management By Objectives
d) Method By Objective
19) Management by Objectives concept was developed by ----- --.
a) Peter.F.Drucker
b) Fayol
c) Chester Bernard
d) None

20) MBO offers the basis for assessing the --------------- --.
a) Techniques
b) Performance
c) Authority
d) Subject
21) The process of MBO starts with---- --.
a) setting up of obligation
b) Fetron plan
c) Review
d) All
22) Principles of management are not
a) behavioral.
b) absolute.
c) universal.
d) flexible.

23) Principles of management provide

a) readymade solutions to problems.
b) general guidelines.
c) methods and procedures.
d) rules and regulations.
24) Management principles differ from pure science principles because management
principles are
a) vague.
b) situation-bound.
c) rigid.
d) easy to learn.
25) Principles of management are significant because these result in_ _.
a) taking initiative.
b) adapting to new technology.
 c) employee satisfaction.
d) optimum utilization of resources.

26) Which one of the following is not a principle of scientific management?

a) Functional foremanship
b) Development of personnel
c) Harmony, not discord
d) Maximum, not restricted output

27) Management should find „one best way‟ to perform a task. Which technique of
scientific management isdefined in this sentence?
a) Time Study
b) Method Study
c) Fatigue Study
d) Motion Study

28) Unity of command is related to

a) superiors and subordinates.
b) management and workers.
c) planned actions.
d) cooperation among employees.

29) Gang plank is related to

a) communication.
b) motivation.
c) supervision of workers.
d) incentives to workers.

30) Management principles are flexible whereas principles are rigid.

a) Pure Science
b) Employment
c) Scientific Management
d) Art

31) denotes concentration of authority at the top level.

a) Decentralization
b) Centralization
c) Coordination
d) Delegation

32) is the technique in which each worker is supervised by eight supervisors.

a) Functional foremanship
b) Unity of action
c) Centralization
d) Simplification of work

33) _ principle of management puts emphasis on judicious

application of penalties by themanagement.
a) Esprit de corps
b) Order
c) Division of work
d) Discipline
34) _ principle of management states that there should be a place for
everything and everythingshould be in its place.
a) Equity
b) Discipline
c) Order
d) Esprit de corps

35) means one plan, one boss.

a) Unity of direction
b) Unity of command
c) Centralization
d) Gang Plank

36) involves harmony and team spirit among employees.

a) Discipline
b) Esprit de corps
c) Order
d) Standardization

37) “Unity of command means one employee getting orders and instructions from one
supervisor”.
a) True
b) False

38) Time study involves analyzing movements involved in performing an activity.

a) True
b) False

39) Scalar chain involves direct communication between two employees at horizontal
level.
a) True
b) False

40) Discipline principle of management leads to development of team spirit.

a) True
b) False

41) The principals of management are significant because of

a) increase in efficiency
b) Initiative
c) optimum utilization of resources
d) Adaptation of changing technology
42) Observe the following management principles and pick the odd one out. Justify your
answer.
a) unity of command
b) unity of direction
c) maximum output
d) equity
43) Which scholar's definition on management is " Management is the art of getting
things done through andwith people in formally organized groups"?
a) Harold Koontz
b) J.N. Schulze
c) S. George
 d) Henry Fayol
44) Which of the following is not a Management Principle ?
a) Order
b) Discipline
c) Equity
d) Cooperation
45) The term hierarchy implies.........
a) departmentalization
b) a definite ranking order
c) specialization
d) None of these
46) Scientific analysis of work under scientific management requires......
a) time study
b) motion study
c) Both a & b
d) work study
47) Management by objective is
a) goal oriented
b) work oriented
c) none of the above

48) Which scholar introduced the functional type of organization?

a) F.W. Taylor
b) Chester Bernard
c) Allen
d) Max Weber
49) _ is known as the founder of Human Relation School.
a) Henry Fayol
b) Elton Mayo
c) Peter Drucker
d) F.W. Taylor

50) Principle of Management is concerned with promoting team spirit.

a) Equity
b) Scaler
c) Unity of Command
d) Espirit de Crops
Major Managerial Functions Based Questions
1) Pervasiveness of planning indicates that planning
a) is a top management function.
b) extends throughout the organization.
c) is a future-oriented activity.
d) is the first element of management process.

2) Which one of the following is an importance of planning?

a) Reducing uncertainty
b) Identifying alternatives critically
c) Developing leadership
d) Selecting the most appropriate plan

3) Which one of the following is not a limitation of planning?

a) Dynamic environment
b) Costly process
c) Rigidity
d) Top management approach

4) Which one of the following is a step of planning?

a) Analysis of organization structure
b) Analysis of environment
c) Analysis of employee behavior
d) Analysis of employee morale

5) The basic role of strategy is to provide

a) setting procedures.
b) direction for action.
c) direction for motivation.
d) direction for control.

6) Which one of the following plans prescribes chronological steps for performing activities?
a) Procedure
b) Rule
c) Policy
d) Method

7) Which one of the following is a single-use plan?

a) Strategy
b) Rule
c) Budget
d) Method

8) Organizing process includes one of the following:

a) Grouping of activities
b) Prescribing disciplinary action
c) Determining objectives
d) Prescribing work schedule

9) One of the following is not an importance of organizing:

a) Role clarity
b) Performance appraisal
 c) Adaptation to change
d) Growth and expansion

10) Organization structure establishes relationships between

a) organization and environment.
b) people, work and resources.
c) organization and society.
d) suppliers and customers.

11) One of the following is an advantage of functional structure:

a) Responsibility for end results
b) Flexibility
c) Personalized attention
d) Easier employee learning

12) Divisional structure leads to conflict in

a) resource allocation.
b) marketing management.
c) motivation.
d) planning process.

13) In which respect does formal organization differ from informal organization?
a) Production process
b) Structuring
c) Financial procedure
d) Purchasing

14) Which one of the following does not follow scalar chain?
a) Informal organization
b) Functional structure
c) Formal organization
d) Divisional structure

15) Degree of decentralization indicates

a) degree of authority delegation.
b) degree of responsibility.
c) degree of power delegation.
d) degree of accountability.

16) In staffing function, which one of the following groups of managers is involved?
a) Only top managers
b) Only human resource managers
c) Only middle managers
d) All managers

17) Which one of the following is not an importance of staffing?

a) Suitable division of work among employees
b) Developing skills in employees
c) Employee satisfaction
d) Efficient use of human resources

18) In staffing function, which combination of activities in sequential order is correct?

a) Recruitment, selection, training, placement
b) Selection, training, recruitment, placement
 c) Recruitment, selection, placement, training
d) Recruitment, training, selection, placement

19) Which one of the following sources is most relevant to recruiting managerial personnel?
a) Direct recruitment
b) Employment exchange
c) Advertisement
d) Casual callers

20) Which one of the following is an internal source of recruitment?

a) Transfer
b) Employee recommendations
c) Campus recruitment
d) Personal contacts

21) Which type of learning is management development concerned with?

a) Specific job skill development
b) Multi-skill development
c) Manual skill development
d) Inventory development

22) For which group of persons is vestibule training relevant?

a) Operatives
b) Top management
c) Middle management
d) Supervisory management

23) Which one of the following is an element of directing?

a) Delegating authority
b) Designing organization structure
c) Communication
d) Designing control system

24) Motivation is not

a) a complex process.
b) related to satisfaction.
c) an easy process.
d) a goal-directed behavior.

25) Need hierarchy theory of motivation has been given by

a) Maslow.
b) Fayol.
c) Taylor.
d) Koontz.

26) Which one of the following is not a financial incentive?

a) Bonus
b) Provident Fund
c) Co-partnership
d) Challenging job

27) Which one of the following is a non-financial incentive?

a) Recognition
 b) Perquisite
c) Retirement benefit
d) Stock option

28) Leadership is based on a superior’s

a) authority.
b) responsibility.
c) accountability.
d) persuasive communication.

29) Encoding is related to

a) converting message into symbols.
b) converting symbols into message.
c) transmitting message.
d) receiving symbols.

30) Grapevine is a form of

a) formal communication.
b) channel of communication.
c) informal communication.
d) barrier to communication.

31) Which one of the following is a semantic barrier?

a) Organizational policy
b) Lack of attention
c) Technical jargon
d) Status

32) Which one of the following is not a feature of controlling?

a) Continuous process
b) Action-oriented
c) Keeping employees busy
d) Pervasive function

33) Which one of the following is not an importance of controlling?

a) Better coordination
b) Better use of resources
c) Better planning
d) Better grievance handling

34) Which one of the following is a step of controlling?

a) Assessing personnel required
b) Taking corrective action
c) Assessing environment
d) Taking disciplinary action

35) _ is the process of ensuring that actual results are in accordance with planned
results.
a) Controlling
b) Coordinating
c) Planning
d) Directing
36) is the focus point for a manager while controlling, as controlling at every step is
not possible.
a) Controlling
b) Coordinating
c) Critical point control
d) Both a and b

37) Controlling is _.
a) Forward looking
b) Backward looking
c) Continous process
d) All of these

38) Decision-making is the case of .

a) Planning
b) Organizing
c) Staffing
d) Directing

39) is a statement of expected results in numerical terms.

a) Forecast
b) Budget
c) Plan
d) Estimate
40) is a feature of planning also referred to as primacy of planning.
a) Pervasive
b) Primary function of management
c) Continuous
d) Integrating
41) is a comprehensive plan for achieving its objectives.
a) Strategy
b) Method
c) Rule
d) Policy
42) are relevant to recurring activities.
a) Single-use plans
b) Standing plans
c) Objectives
d) Programs

43) _ involves giving authority and responsibility to subordinates.

a) Division of work
b) Decentralization
c) Delegation
d) Centralization

44) is the process of grouting similar activities together and creating departments.
a) Division of work
b) Departmentalization
c) Delegation
d) Centralization

45) is the right to command.

a) Authority
 b) Responsibility
c) Accountability
d) Both a and b

46) is a process of learning and growth.

a) Training
b) Development
c) Recruitment
d) Both a and b

47) _ leads to optimum use of resources.

a) Recruitment
b) Staffing
c) Development
d) Training

48) is the “On the Job Training” method used to train electricians.
a) Web publishing
b) Job rotation
c) Coaching
d) Apprenticeship

49) Directing flows in direction.

a) Upward
b) Downward
c) Diagonal
d) Both a and b
50) is the process of exchanging information and understanding between two or more persons.
a) Directing
b) Leadership
c) Communication
d) Motivation
Recent Trends in Management Based Questions
1) What is the full form of TQM?
a) Total quality measurement
b) Total quantity management
c) Typical quality management
d) Total quality management

2) Which among the following is not a technique of TQM?

a) Re-engineering
b) Quality measurement
c) Bench marking
d) Empowerment

3) According to Kurt Lewin, which of the following is not a stage in the change process?
a) Unfreezing
b) Changing
c) Refreezing
d) Restraining

4) A company that decides to decentralize its sales procedures is managing what change
category?
a) Technology
b) People
c) Competitors
d) Structure

5) Which of the following statements is true

a) In small quantities, stress is good
b) Too much stress is harmful
c) All stress is bad
d) Only a & b are right

6) Outsourcing is
a) Exporting
b) Importing
c) Firms having someone else do part of what it previously did itself.
d) Building a factory in another country to produce for that country‟s market.

7) Offshoring is
a) Substituting foreign for domestic labor.
b) Subcontracting a part of production to another firm.
c) Exporting
d) Importing
e) Building a factory in another country to produce for that country‟s market.
8) Here, parties involved in the electronic transactions are from within a given
business firm, hence, thename is .
a) Intra-C Commerce
b) Intra-D Commerce
c) Intra-B Commerce
d) Intra-A Commerce
9) Both Sellers and buyers are business firms, under _ type of e-commere transaction.
a) B2B Commerce
b) C2B Commerce
c) B2C Commerce
d) C2C Commerce

10) Which method is very popular for making online transactions?

a) Credit Card
b) All of these
c) Net banking
d) Debit Card

11) _ refers to contracting out some of its activities to a third

party which were earlierperformed by the organization.
a) BPO
b) E-Commerce
c) Outsourcing
d) E-Banking

12) Under what method payment is made at the time of physical delivery of goods.
a) Cash on delivery
b) Debit card payment
c) Credit card payment
d) Prepaid amount

13) It is not an application of e-business.

a) Contract R&D
b) Online trading
c) Online procurement
d) Online bidding
14) The payment mechanism typical to e-business
a) Credit and Debit Cards
b) Cash on Delivery (CoD)
c) Cheques
d) e-Cash

15) e-commerce does not include

a) A business interactions with its customers
b) Interactions among the various departments within the business
c) A business interactions with its suppliers
d) Interactions among the geographically dispersed units of the business

16) _ transactions have business firms at one end and its customers on the other end.
a) C2B Commerce
b) B2C Commerce
c) B2B Commerce
d) C2C Commerce

17) India is the preferred destination for BPO because of _ .

a) Tax Free Zone for BPOs
b) Cheap People
c) Cheap Manpower
d) Poor conditions
18) Out of e-commerce and e-business, which is a broader term?
a) None of these
b) both e-business and e-commerce are same thing
c) e-commerce
d) e-business

19) A Call Centre handles

a) Both customer facing and back-end business
b) Both voice based and non-voice based business
c) Only out-bound voice based business
d) Only in bound voice based business

20) Outsourcing
a) Includes off shoring
b) Restricts only to the contracting out of Information Technology Enabled Services
(ITES)
c) Restricts only to the contracting out of non-core business processes
d) Includes contracting out of manufacturing and R&D as well as service processes
both core and non-core but restricts only to domestic territory

21) _ _ is not a process tools for TQM systems.

a) Process flow analysis
b) Histograms
c) Plier
d) Control charts

22) The process mapping is a _ diagram.

a) Data flow
b) Work flow
c) Circular
d) Audit

23) Total Quality Management (TQM) focuses on

a) Employee
b) Customer
c) Both a and b
d) None of the above

24) Which of the following is responsible for quality objective?

a) Top level Management
b) Middle level Management
c) Frontline Management
d) All of the above

25) The following is (are) the machine down time.

a) Waste
b) No material
c) Breakdown
d) All of the above

26) TQM & ISO both focuses on

a) Customer
b) Employee
c) Supplier
 d) All of the above

27) While setting Quality objective, to be considered.

a) Material Quality
b) Customer need
c) Market demand
d) All of the above

28) _ helps organization reduce employee turnover and absenteeism.

a) Job design
b) Training & development
c) Wage revision
d) All of the above

29) While setting Quality objective, to be considered.

a) Customer need
b) Organizational need
c) Supplier need
d) Worker need

30) Customers are primarily concerned with _ _.

a) Communication, courtesy, and credibility of the sales person
b) Competence, courtesy, and security of the sales person
c) Competence, responsiveness, and reliability of the sales person
d) Communication, responsiveness, and cleverness of the sales person

31) "Quality is defined by the customer" is

a) An unrealistic definition of quality
b) A user-based definition of quality
c) A manufacturing-based definition of quality
d) A product-based definition of quality

32) What is quality assurance?

a) Quality assurance deals with activities which prove that products and
services meet the requiredquality standard
b) Quality assurance deals with activities which aim at customers satisfaction
c) Quality assurance deals with controlling the quality of products by inspection
d) All of the above

33) Which quality management program is related to the maintenance of plants and
equipment‟s?
a) Environmental management systems
b) Fault tree analysis
c) Failure mode effect analysis
d) Total productive maintenance

34) The aim of Just-In-Time manufacturing principle is to eliminate

a) time wastage
b) labor wastage
c) cost of excessive inventory
 d) All of the above

35) All of the following costs are likely to decrease as a result of better quality except .
a) customer dissatisfaction costs
b) Inspection costs
c) Maintenance costs
d) Warranty and service costs

36) Which of the following ratio is to “estimate the value added by given knowledge
assets regardless ofwhere they are located”?
a) Return-on-equity
b) Return on investment
c) Return-on-knowledge
d) None of the given options

37) Knowledge stored in the form of manuals and formalized policies of the company
indicates which of thefollowing characteristics of the knowledge?
a) Expandable
b) Compressible
c) Diffusible
d) Shareable

38) What is the average life expectancy of most of the firms?

a) Twenty years
b) Fifteen years
c) Thirty years
d) None of the given

39) People knowledge includes which of the following?

a) Insights
b) Intuitions
c) Relational information
d) All of the above

40) Grouping ideas or details that are stored and recalled together as a unit is an
example of which of thefollowing?
a) Inference
b) Compilation
c) Chunking
d) Expertise

41) Which of the following knowledge can be articulated, codified, and stored in certain
media?
a) Explicit knowledge
b) Tacit knowledge
c) Procedural knowledge
d) Declarative knowledge
42) The normative intervention specifies a particular way to manage an organization is
known as
_ .
a) Inter-group relations
b) Large group
c) Small group
d) Grid organization development

43) Which of the following year James Watt invented the steam
engine in industrial age?a) 1762
b) 1763
c) 1764
d) 1765

44) Economy driven by information and communication technologies and

knowledge workers prevailsduring _.
a) First economic wave
b) Second economic wave
c) Third economic wave
d) None of the given options

45) What is the average life expectancy of most of the firms?

a) Twenty years
b) Fifteen years
c) Thirty years
d) None of the given
46) Stress
management is
about learning
a) How to avoid
the pressures
of life
b) How to develop skills that would enhance our body‟s adjustment when we
are subjected to thepressures of life
c) Both „a‟ & „b‟ are true
d) None of the above

47) Which of the following statements is true about stress management?

a) Stress management is learning about the connection between mind and body
b) Stress management helps us control our health in a positive sense
c) Stress management teaches us to avoid all kinds of stress
d) Only „a‟ & „b‟ are right

48) Which of the following are the basic sources of stress?

a) The Environment
b) Social Stressors
c) Physiological
 d) Thoughts
e) All of the above

49) _ _ creates a feeling of fear and threat amongst individuals and employees.
a) Crisis
b) Stress
c) Disaster
d) None of these

50) _ is an inevitable factor for achieving economic growth.

a) Stress
b) TQM
c) Change
d) None of these

The End