Narrative Report

URDANETA CITY UNIVERSITY
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
URDANETA CITY, PANGASINAN
A Narrative Report in
On-the-Job Training at The Orchard Hotel
Located in 49 Legarda Road, Baguio City, Philippines
Presented to the Faculty of College of Hospitality and Tourism
Management
Urdaneta City
In partial fulfilment of the requirements for the degree of
Bachelor of Science in Hospitality Management
Submitted by:
Cabico, Fred Erik P.
Submitted to:
Zon Laurence Bautista, MBA
2023
APPROVAL SHEET
An internship entitled “A Narrative Report in On-the-Job Training”
undertaken at The Orchard Hotel located at 49 Legarda Road, Baguio City
Philippines, prepared and submitted by Cabico, Fred Erik P. in partial
fulfilment of the requirements for the degree of Bachelor of Science in
Hospitality Management, is hereby endorse of approval.
Accepted and approved in partial fulfilment of the requirements for the
degree of Bachelor of Science in Hospitality Management.
Zon Laurence Bautista, MBA
HM OJT Coordinator
______________________
Date
TABLE OF CONTENTS
I. Title Page
II. Table of Contents
III. Dedication
IV. Acknowledgement
V. Introduction
VI. Narrative Report
● Daily Accomplishment Report
● Narrative Report on Weekly Activities
● Summary, Conclusion and Recommendations
VII. Appendix
● Photo Gallery
DEDICATION
I wholeheartedly dedicate this
Narrative Report to my family and love ones,
To all my professors especial Zon Laurence Bautista, MBA
To The Orchard Hotel, To my friends and co-interns and above all,
To our Almighty God.

ACKNOWLEDGEMENT
With deepest gratitude and appreciation, I humbly give thanks to the
people who helped me in making my On-the-Job Training a possible one.
To my parents and girlfriend for their unending love and support, for
providing all my needs financially and morally, for their patience and
understanding during my tiring days that I can’t help them in the chores,
for their never fading advice and for being there for me no matter what. To
my brother and sister who serve as an inspiration to me, who keep on
encouraging me to always make the best out of everything and for their
being proud and ever supporting siblings to me. To the institution where I
am studying,Urdaneta City University, where I am continuously growing as
a Bachelor of Science in Hospitality Management student.T o all my
professors who shared and continuously shared their knowledge with
students like me and keep on moulding me into a better person. To The
Orchard Hotel for their warm welcome to me. To my Training Manager, to
my Training Supervisors, and to the rest of The Orchard Hotel I am very
grateful for having them as part of my On-the-Job Training. For all their
advices and for everything that they taught me during my stay with them
and most of all, for the memories we’ve shared – the happy moments, the
sorrowful jones, the rush hours, the brainstorming and nerve-wracking
days and for everything that they did that contributed to my growth as a
human being. I thank them so much.

To my friends and co-interns, for the happiness and for being there to
support me and to comfort me whenever I have difficulties during my
training. I thank them for the friendship and teamwork and for being my
companions whom I can share my laughter and sorrows with.
Cabico, Fred Erik P.
Bachelor of Science in Hospitality Management

INTRODUCTION
On-the-job Training is part of a college curriculum that aims to train and
orient students about the work and their future career. It is a type of skill
development where a worker learns how to do the work through hands-on
experience. On the Job Training is one method by which students are
exposed to different work situations designed to give students an
opportunity to experience and a chance to apply the theories and
computation that they have learned from the school. It also helps the
students to acquire relevant knowledge and skills by performing in actual
work setting.OJT is very important not only to teach students regarding
their chosen career but also to show students the reality about working.
The students will be exposed to the actual work related to the course that
they are taking. It also allows those with no experience to work and to learn
at the same time. On-the-JobTraining helps the trainee to learn more
about his chosen field and practice what he has learned from the school. It
helps in the building up of the trainee’s competence. Of course, when a
student is competent enough, he will be able to do things successfully and.
This training develops one’s professionalism in dealing with people. After
the training, the trainee will be able to handle situations properly and he’ll
be able to know how to socialize well with his colleagues. He will also be
able to work well with everyone and he’ll have good teamwork. OJT also
enhances the critical thinking abilities and discipline of the student

conducting histraining in a company. His ability to make sound decisions
and evaluate pertinent factors will be improved.Having a proper
On-the-Job Training helps in the preparation of future professionals for
their future jobs. What the students learned in their On-the-JobTraining,
even the little things, can be applied when they are already
working.Students will be trained not only academically but socially as well.
The way they work and communicate with others will not be a problem for
them anymore. It also gives the trainee the chance to immerse himself in
his chosen field and experience and learn the skills necessary to the
industry he is interested in. Working with experienced staff, one will be
able to observe how the job is done properly. Aside from work experience,
On-the-Job Training allows the trainee to get acquainted with the real
professionals and to meet people having different positions in the
company, either high or low. The trainee will be able to know how to adjust
to other people’s personalities and attitudes. On-the-Job Training requires
effort and seriousness. A trainee should take the OJT seriously as it can be a
powerful tool for a person in preparing for the next chapter of life as a
professional.It can possibly be a source of recommendation when they
take that big lift from being students to career professionals someday.
Daily Accomplishment Report
Student Trainee: Cabico, Fred Erik P.
Hotel: The Orchard Hotel
DAILY WORK ACTIVITIES
WEEK 1
HOUSEKEEPING
DAY DATES DAILY ACCOMPLISHMENT NO. OF

WORKING
HOURS
Thursday April 6, 2023 I started my On-the-Job Training in the 8x2

Housekeeping Department by doing
Make-up rooms.
Friday April 7, 2023 I Cleaned the whole room for the 8x2
incoming guest.
Saturday April 8, 2023 We started cleaning the hallways and 8x2

some make-up rooms for the guests.
Sunday April 9, 2023 I put the trash in the garbage bin and 8
cleaned rooms.
Monday April 10, 2023 Today I was assigned to clean the 8x2
hallway.
Tuesday April 11, 2023 Today I was assigned to clean and scrub 8
bathrooms.
Total No. of Hours : 80

WEEK 1
In the first week of the training period, the trainees are placed in rooms.
Every Morning, before work starts, an employee briefing is conducted to
review the day occupancy forecast, the current in-house guests, birthday
celebrators, recognition and the special hotel advertisement written on the
briefing leaflet. In rooms, the trainees learned the standard operating
procedure for room make-up like stocking items at the cart with supplies
before room checking, room-checking, opening the window, collecting of
garbage, stripping the bed, making-up of the bed, scrubbing of the
bathroom sink toilet bowl cleaning, bathtub scrubbing and drying and
amenities set-up, dusting, vacuuming and the room amenities set-up. He
learned that the mattress should be rotated every three months to avoid
deformation and to avoid sagging of the mattress; had learned the
beddings used by the Astoria Plaza Hotels andResorts like the bed pad,
bed skirt, top sheet and the bed blanket; and learned the proper way of
cleaning of the comfort room with the use of the right chemicals and tools.
The trainee learned rules such as when you start dusting a room from the
right, one shouldend to the left, stripping is first done to make sure small
valuable items are not included with the used linens and lastly, when
cleaning a comfort room, one should start from the top which is the mirror,
dry the bathtub and end with the floor tiles to ease the work and to make
the work faster.

WEEK 2
HOUSEKEEPING

WORKING
HOURS
Thursday April 13, 2023 Today I was assigned to clean the 8

hallway.
Friday April 14, 2023 I Cleaned the whole room for the 8
incoming guest.
Saturday April 15, 2023 I was assigned to clean bathrooms. 8
cleaned rooms.
Monday April 17, 2023 We started cleaning the hallways and 8

bathrooms.

WEEK 2
The trainees also learned the different room types and the set-up of each
room. I also learned rules specifically towards the guest, for example,
trainees always take extra precautions when a guest doesn’t know how to
use his key card or how to open his room, when cleaning an occupied
room, trainees observe the right manners specially if the guest belongings
are in the room. After every assigned room is already made-up, the trainee
fills up the room attendants’ accomplishment report, a report filled up by
the room attendant and is submitted to the operations supervisor for final
inspection.
WEEK 3
HOUSEKEEPING

WORKING
HOURS
Thursday April 20, 2023 I was given the task of mopping and 8
vacuuming the rooms today. Today, we
have 10 check-outs, but I have learned
the same thing.
incoming guest.
Saturday April 22, 2023 I was assigned to clean bathrooms. 8
cleaned rooms.
Monday April 24, 2023 We started cleaning the hallways and 8

bathrooms.

WEEK 3
The trainees are given the role of public area attendants for the upcoming
weeks. The preservation and maintenance of the cleanliness of the public
areas are among the responsibilities of public area attendants. restaurants,
workplaces, doorways, windows, lobby, stairwells, and men's comfort room,
visitor elevators, parking lot, changing rooms, gift shop, furniture, and
ceiling. The student learned how to utilize equipment and chemicals safely
when cleaning the areas that were given to them. Additionally, the trainees
learnt how to operate the vacuum cleaner, wood wax stripper, and floor
polisher. He mastered time and effort management so that the work could
be completed.
WEEK 4
HOUSEKEEPING

WORKING
HOURS
Thursday April 27, 2023 Mopping and vacuuming the rooms 8

today. Today, we have 10 check-outs,
but I have learned the same thing.
incoming guest.
Saturday April 29 , 2023 I was assigned to clean bathrooms. 8

WEEK 4
The various room configurations and types were also taught to the
learners. I also learned guidelines that are specific to the guest. For
instance, trainees must take extra measures when a guest is unsure of how
to use his key card or access his room. I also learned that trainees must act
properly when cleaning an occupied room, especially if the guest's things
are present. The trainee completes the room attendants' accomplishment
report, which is a report completed by the room attendant and given to
the operations supervisor for final inspection, after each assigned room has
been fully set up.

WEEK 5
BELLMAN

WORKING
HOURS
Sunday April 30 , 2023 Today I was assigned in the department 8

for bellman
Monday May 1 , 2023 I helped the guest with their luggages 8x2
Tuesday May 2, 2023 I welcomed the guest to the hotel and 8

help them with their luggages
Thursday May 4, 2023 I helped the guest to get their luggages 8

in their room
Friday May 5, 2023 I helped the guest the direction of their 8

room
Saturday May 6, 2023 I helped the guests park their car and 8
helped with luggage.

WEEK 5
The primary responsibility of a bellman is to assist visitors with their
luggage when they enter or exit the hotel. Additionally, he must greet and
bid farewell to visitors at the main entrance, coordinate and oversee
transportation, give directions to visitors, and serve as their first and last
impression. Escorting guests to their rooms after check-in and outlining
the amenities of each room are daily responsibilities as well.
The first and last time a visitor speaks with a hotel employee could be the
bellman/doorman. Welcoming demeanor, upbeat outlook, and strong
communication abilities are necessary for the position.

WEEK 6
BELLMAN

WORKING
HOURS
Sunday May 7, 2023 Today I was assigned to assist guest 8
Monday May 8, 2023 I helped the guest with their luggages 8

in their room
room

WEEK 6
Open the front door for visitors and point them toward the check-in
counter.
Take the checked-in guests to their rooms and confirm that everything is
in working order. clean (inspect the heating, ventilation, and lighting)
Report any malfunctioning equipment to the maintenance team right
away. that it is repairable Explain to the visitors the amenities of the room
and how to operate the air conditioning climate control, audiovisual
technology, and electronic "do not disturb" telephone, coffee maker,
minibar, and sign" system.Provide clients with instructions, hotel, hotel
area, and local tourism information attractions After visitors have left, assist
them with their luggage (keep it or carry it to the vehicle).

WEEK 7
BELLMAN

WORKING
HOURS
Sunday May 14, 2023 Today I was assigned in the department 8

for bellman
in their room
room

WEEK 7
Providing directions to tourist attractions, commercial centers, and places
of interest. Ensure that every item of luggage you store has a luggage tag
from the Aria Hotel Budapest. (completed correctly in accordance with
Hotel rules) on, and the owner of the luggage receives the The luggage
tag's other component. Delivers all letters, packages, faxes, and notes for
the guests to their rooms. Complete tasks that the front desk personnel
have asked, such as purchasing opera or theater tickets. Packing and
unpacking luggage into and out of the vehicles Manage the flow of
vehicles in front of the hotel (taxis, limousines, and personal automobiles
for guests, buses and minivans. Offer car valet service: transport visitors'
vehicles to and from the hotel's designated externalized garage. Keep
cordial communication with all hotel departments. Comply with all health
and safety regulations.

WEEK 8
BELLMAN

WORKING
HOURS

for bellman
in their room
room

WEEK 8
Assure prompt, effective collection and delivery of guest equipment and
luggage. Return the identification slips to the guests and tag the luggage.
accompanies guests to rooms and places their bags in the space
designated by the front desk. Guests' bags and other belongings are
handled by bellmen as they check in or leave of a hotel. They also assist
with lugging these belongings on their shoulders or in carts to and from
the guest rooms. Bellmen need to be strong lifters of large things who
excel at providing excellent customer service. Due to the nature of the
hospitality industry, they frequently put in long hours and work on the
weekends.
WEEK 9
KITCHEN

WORKING
HOURS

for kitchen
Monday May 29, 2023 I helped the customers to theirs sits 8
Tuesday May 30, 2023 I welcomed the customers to our 8

restaurants
Thursday June 1, 2023 I served the guest with their food 8
Friday June 2, 2023 I clean tables and chairs also sweep 8

floors
Saturday June 3, 2023 I was assigned to help for the events of 8

the hotel

WEEK 9
As an OJT trainee, I was assigned to the kitchen department of The
Orchard Hotel. My duties and responsibilities included preparing
ingredients for the dishes, assisting the chefs in cooking, and cleaning the
kitchen after every shift. I was also tasked to monitor the inventory of
ingredients and report to my supervisor if there were any shortages.
Moreover, I was able to learn how to plate and garnish dishes, and how to
present them in a visually appealing manner.

WEEK 10
KITCHEN

WORKING
HOURS
Sunday June 4, 2023 Today I was assigned to the event area 8
Monday June 5, 2023 I was assigned to the event to serve 8

guest with their food
Tuesday June 6, 2023 I was assigned to clean the tables and 8

clean the event area
Thursday June 8, 2023 I served guest with food and drinks 8
Friday June 9, 2023 I get orders from customers and serve 8

food and drinks
Saturday June 10, 2023 I was asked to go to the event to serve 8

guests.

WEEK 10
I faced a number of difficulties, notably with regard to time management. I
had to develop my ability to multitask under pressure and meet deadlines
because the kitchen can be a fast-paced and stressful atmosphere. I also
discovered how crucial it is to maintain order and pay close attention to
details. I had to be extra careful when measuring ingredients and following
recipes because one error in the kitchen might wreak havoc on the entire
dish.
Along with the culinary techniques I picked up, my OJT experience made
me appreciate the value of communication and teamwork. The crew must
work together to complete tasks in the kitchen, therefore I developed great
communication and teamwork skills.

WEEK 11
KITCHEN

WORKING
HOURS

Thursday June 15, 2023 I served guest with food and drinks 8
Friday June 16, 2023 I get orders from customers and serve 8
food and drinks
Saturday June 17, 2023 I was asked to go to the event to serve 8

guests.

WEEK 11
In terms of time management, I faced plenty of issues. I had to develop my
ability to multitask under pressure and meet deadlines because the
kitchen can be a fast-paced and stressful atmosphere. I also discovered
how crucial it is to maintain order and pay close attention to details. I had
to be extra careful when measuring ingredients and following recipes
because one error in the kitchen might wreak havoc on the entire dish.
In addition to the culinary skills that I learned, my OJT experience made
me appreciate the value of communication and teamwork. The crew must
work together to complete tasks in the kitchen, therefore I developed great
communication and teamwork skills.

WEEK 12
KITCHEN

WORKING
HOURS

Friday June 23, 2023 I served guest with food and drinks 10
Saturday June 24, 2023 I get orders from customers and serve 10
food and drinks
Sunday June 25, 2023 I was asked to go to the event to serve 10

guests.

WEEK 12
I was able to observe and learn the different processes involved in food
preparation. I was also able to learn the different techniques used in
cooking. I was able to observe the different methods used in food
preparation such as cutting, slicing, dicing, and chopping. I was also able to
observe the different techniques used in cooking such as sautÃ©ing,
boiling, steaming, and baking. I was also able to learn the different safety
and sanitation procedures that must be followed in the kitchen. I was able
to learn the importance of proper hygiene and sanitation in the kitchen. I
was also able to learn the importance of proper storage of food items. I was
also able to learn the different methods of food presentation. I was able to
observe the different techniques used in plating and garnishing. I was also
able to learn the importance of proper food presentation.
SUMMARY, CONCLUSION AND RECOMMENDATION
SUMMARY
The Orchard Hotel is where the trainees had their housekeeping
internship. As the host establishment, one of the trainees’ main goals is to
experience the actual housekeeping operation in a lodging establishment
and to be a part of the workforce of the housekeeping department. The
trainee had performed the daily work routines and schedules and had
given their passion and time and contribute to the company’s success. He
experienced working as a team with his co-trainees and always being
accountable to the outcome of the task given to them. They have learned
to manage their time and effort to undertake tasks and to be flexible
enough to perform their work as hotel trainees. The trainee had
experienced to work with the different areas of the housekeeping
department namely: the guestroom/ rooms, public area, the linen and
laundry area and office.In the guestrooms, the trainee had learned to
make-up the bed; clean the room and the bathroom and set-up a room
according to The Orchard Hotel Standards. The trainee had also learned
the different room set-up in every floor. He also learned the different lines
used when making-up a bed, learned the proper manners and courtesy
towards the guest and learned how to become an effective room
attendant.In the public area, the trainee learned the tasks done in every
area of the hotel. I learned that general mopping and polishing of the
lobby should done at midnight to avoid accidents; hotel perimeter should
always be clean all the time, glass doors and walls should also be
immaculately clean and that the different furniture and fixtures should be
treated and used with the right chemical, tools and equipments like the
floor polisher, wax stripper, wood and metal polish and the vacuum
cleaner.The trainee have learned how to become an effective public area
attendant by doing their work with the minimal supervision of their
supervisors at work. The trainees have developed the initiative of
undertaking tasks without supervision all the time.The trainee had learned
the function of the linen and laundry department in housekeeping. He
learned the different kinds of linens like bed pad, bed skirt, blanket and the
topsheet. The trainees learned to inventory the linens equally to the floors
that need it.The trainee learned in the office on how to answer phone calls
to the guests, he also learned the different codes of housekeeping it is the
shortest way on how to know if the rooms are occupied or out of order, etc.
he also learned to be more attentive on what instructions should be
done.Another aim of the trainees during the internship is to perform the
standard operating procedure of the hotel. He learned the SOP of the hotel
in rooms, public areas and in the linen and laundry area. In the guestroom,
he learned the standard room set-up of the rooms in every floor, learned
the standard in making-up the bed, the bathroom cleaning standard and
when cleaning the whole room. He also learned the SOP in the public area
and performed it effectively
and efficiently. Public area has SOP’s like general lobby cleaning; mopping,
polishing and vacuuming of the carpets is done at midnight; perimeter
and guest comfort room should be done every 30 minutes.During their
training, the trainee have learned the standard operating procedures
implemented in the hotel and had performed it with the best they can.
CONCLUSION
On-The-Job training is the best way to learn housekeeping operations in a
hotel. The trainees have learned the standard operating procedure, their
work tasks, the responsibilities he has as a hotel trainee and his part to
undertake work efficiently and effectively.
Learning outside the four corners of a room made the trainee learn more
of the housekeeping department, its function, the personnels behind it
and how to become an effective hotel employee.The experience he had
enhanced their knowledge of the housekeeping operations and
experiencing it personally. They have experienced being part of the largest
workforce in every hotel establishment, the housekeeping department.

RECOMMENDATION
The trainees highly recommend the Astoria Plaza Hotels & Resorts because
it offers a skills certification program that aims to teach the trainees all the
necessary information about the housekeeping before they are deployed
as trainees in the hotel.
The Orchard Hotel is a great training establishment because the hotel has
the facilities and personnel that are willing to teach students all about the
housekeeping department. Have the initiative to be a part of the growth
and success of the hotel as to what the previous trainees had.

APPENDIX
PHOTOS
APPENDIX
PHOTOS

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URDANETA CITY UNIVERSITY

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

URDANETA CITY, PANGASINAN

On-the-Job Training at The Orchard Hotel

Located in 49 Legarda Road, Baguio City, Philippines

Presented to the Faculty of College of Hospitality and Tourism

In partial fulfilment of the requirements for the degree of

Bachelor of Science in Hospitality Management

Cabico, Fred Erik P.

Zon Laurence Bautista, MBA

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

URDANETA CITY, PANGASINAN

An internship entitled “A Narrative Report in On-the-Job Training”

undertaken at The Orchard Hotel located at 49 Legarda Road, Baguio City

Philippines, prepared and submitted by Cabico, Fred Erik P. in partial

fulfilment of the requirements for the degree of Bachelor of Science in

Hospitality Management, is hereby endorse of approval.

Accepted and approved in partial fulfilment of the requirements for the

degree of Bachelor of Science in Hospitality Management.

Zon Laurence Bautista, MBA

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

URDANETA CITY, PANGASINAN

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

URDANETA CITY, PANGASINAN

I wholeheartedly dedicate this