MGT 502 10+ Solved Mid Term Papers
MGT 502 10+ Solved Mid Term Papers
MGT 502 10+ Solved Mid Term Papers
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show.
Question No: 2
( Marks: 1 )
It is highly personal It has high channel richness It usually results in delayed feedback It offers multiple information cues
Question No: 3
( Marks: 1 )
Managers informing employees of procedures Managers pointing out problems that need attention Employees completing attitude surveys Managers telling employees to work more quickly
Question No: 4
( Marks: 1 )
Exhibit laissez-faire type of leadership Maximize leader-member relations Assign group members to particular tasks Empower employees to make their own decisions
Question No: 5
( Marks: 1 )
The work to be performed is very basic The tasks are interrelated No one wants to be accountable The group is homogeneous
Question No: 6
( Marks: 1 )
There is an absence of verbal cues There is limited social context People collaborate online All of the given options
Question No: 7
( Marks: 1 )
Team members with good listening, feedback, and conflict resolution skills possess ______________.
Question No: 8
( Marks: 1 )
Which of the following is NOT one of the key components of effective teams?
Effective work design Recognized company identity Supportive contextual influences Well-managed team processes
Question No: 9
( Marks: 1 )
After which stage of a groups development is there a relatively clear hierarchy of leadership within the group?
Question No: 10
( Marks: 1 )
All command groups are also task groups All task groups are also friendship groups All command groups are also informal groups All informal groups are also command groups
Question No: 11
( Marks: 1 )
The activities of all group members are fully dependent on one another The performance of one member of a group affects what other members do Group members must perform specific behaviors in a predetermined order Group members acting together produce more or better output than alone
Question No: 12
( Marks: 1 )
Which one of the following groups may want government to direct more attention to environmental problems?
Question No: 13
( Marks: 1 )
Which of the following is a job that does not lend itself to telecommuting?
An attorney who spends most of her time researching on the computer A car salesman who demonstrates the features of a new model of car A telemarketer who uses the phone to contact clients A product support specialist who fields calls from customers
Question No: 14
( Marks: 1 )
Stock options Rs20 for each unit produced Productivity bonus Commission
Question No: 15
( Marks: 1 )
Attainable, verifiable and measurable Achievable, controllable and profitable Inspirational, teachable and creative Challenging, emotional and constructive
Question No: 16
( Marks: 1 )
Region Age
Sex Tenure
Question No: 17
( Marks: 1 )
What is the largest demographic change in the last few years in Pakistani workforce?
Increasing ethnic diversity A fall in married workers Increasing age of workers More women in the workforce
Question No: 18
( Marks: 1 )
Which one of the following would be considered a motivator in the two-factor theory?
Question No: 19
( Marks: 1 )
Question No: 20
( Marks: 1 )
What is generally considered to be the single best thing that managers can do to improve performance?
Allocate tasks depending on personality Restrict the use of punishment as a means of motivating workers Give abundant opportunities for employee growth Concentrate on intrinsic rewards rather than extrinsic rewards
Question No: 21
( Marks: 1 )
Defining the goal Goal difficulty Goal specificity Equity among co-workers
Question No: 22
( Marks: 1 )
When it is substantially satisfied It never stops motivating When one returns to a lower level need When one chooses to move to a higher level need
Question No: 23
( Marks: 1 )
If a person responds the same way over time, attribution theory states that the behavior shows ______________.
Question No: 24
( Marks: 1 )
Asif is late for work each day by about ten minutes. How would Attribution Theory describe this behavior?
Question No: 25
( Marks: 1 )
Working late in order to get a promotion Arriving at work late because heavy traffic Working weekends because of your employers orders Depending on luck for success
Question No: 26
( Marks: 1 )
What is the name of the theory that deals with how we explain the cause of behaviors of others?
Question No: 27
( Marks: 1 )
Question No: 28
( Marks: 1 )
Which of the following decision making style shows low tolerance for ambiguity and seeks rationality?
Question No: 29
( Marks: 1 )
According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?
Question No: 30
( Marks: 1 )
Asma is experiencing conveyance problem for her college pick and drop. She decides to use the rational decision-making model to decide what to do. What might be the next step she takes if she follows this model?
Define the problem Identify the decisions criteria Evaluate other available alternatives Select the best alternative
Question No: 31
( Marks: 1 )
Which of the following is the dimension of emotional intelligence that describes the ability to manage your own emotions and impulses?
Question No: 32
( Marks: 1 )
Question No: 33
( Marks: 1 )
Which of the following are defined as accepted principles or standards of a person or a group?
Question No: 34
( Marks: 1 )
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways:
Question No: 35
( Marks: 1 )
Rabia is working in a software house. She is a very hard working, motivated to achieve organizational goals and due to her attachment with the organization she wishes to continue her job with the same organization. Her behavior is showing:
Question No: 36
( Marks: 1 )
Which of the following is defined as a way of looking at life; a way of thinking, feeling or behaving?
Question No: 37
( Marks: 1 )
Question No: 38
( Marks: 1 )
Question No: 39
( Marks: 1 )
Which one of the following set of skills is best representing the required competencies of managers?
Technical skills, human skills and conceptual skills Leading skills and motivational skills Organizing skills and interpersonal skills Motivating skills and intrapersonal skills
Question No: 40
( Marks: 1 )
Management functions of planning, organizing, leading and controlling were first classified by_______.
Question No: 41
( Marks: 10 )
MIDTERM EXAMINATION Spring 2009 MGT502- Organizational Behaviour (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a characteristic of group in organization? Common goal Interaction with one another Accept expectations and obligations Mutually independent
Question No: 2
( Marks: 1 )
Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employees which characteristics?
Question No: 3
( Marks: 1 )
Question No: 4
( Marks: 1 )
When all communication is channeled through one person, which of the following communication network exists?
Question No: 5
( Marks: 1 )
Formal guidelines and authority hierarchies are examples of which function of communication?
Question No: 6
( Marks: 1 )
Suggestion boxes Disscussing problem with boss Feedback on job performance Letters to your boss
Question No: 7
( Marks: 1 )
Question No: 8
( Marks: 1 )
On the Leadership Grid, a manager who has a medium concern for both, people and production is a (n):
Team manager Country club manager MIddle of the road manager Authority-obedience manager
Question No: 9
( Marks: 1 )
If a leaders main concern is accomplishing his/her groups tasks, the University of Michigan studies label this leader as:
Question No: 10
( Marks: 1 )
Which of the following are the two dimensions of leadership behavior identified in the University of Michigan studies?
Emotional and rational Autocratic and democratic Initiating structure and consideration Employee-oriented and production-oriented
Question No: 11
( Marks: 1 )
Question No: 12
( Marks: 1 )
Managers seek change and leaders don't Leaders are thought of as better people because they don't punish Leaders are advocates for change, and managers for the status quo Managers are concerned with people, and leaders with events
Question No: 13
( Marks: 1 )
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?
Question No: 14
( Marks: 1 )
Which of the following is a tendency for members of a cohesive group to reach decisions without weighing all the facts, especially those contradicting the majority opinion?
Question No: 15
( Marks: 1 )
Higher quality decisions More risky decisions Less critical analysis Unpopular decisions
Question No: 16
( Marks: 1 )
There is an absence of verbal cues There is limited social context People collaborate online All of the given options
Question No: 17
( Marks: 1 )
Easy to manage Less expensive Use employee talents better Promote socialization
Question No: 18
( Marks: 1 )
Tenure does not appear to be a good predictor of employee productivity Tenure and satisfaction are positively related Tenure is a good variable in explaining turnover Tenure and organizational investment are negatively related
Question No: 19
( Marks: 1 )
Theories X and Y
Question No: 20
( Marks: 1 )
Question No: 21
( Marks: 1 )
Drive to excel, to strive to succeed Need to make others behave in a novel way Desire for friendship and mutual understanding The desire to control & influence their behavior
Question No: 22
( Marks: 1 )
Ouchi
Question No: 23
( Marks: 1 )
Maslows hierarchy of needs arranges those needs in which of the following orders?
Physiological, esteem, safety, social, and self-actualization Physiological, safety, social, esteem, and self-actualization Safety, physiological, esteem, social, and self-actualization Physiological, social, safety, esteem, and self-actualization
Question No: 24
( Marks: 1 )
Interest, activity and reward Awareness, effort and outcome Stimulation, progress and achievement Intensity, direction and persistence
Question No: 25
( Marks: 1 )
Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Amna most likely using?
Projection
Question No: 26
( Marks: 1 )
Asma is experiencing conveyance problem for her college pick and drop. She decides to use the rational decision-making model to decide what to do. What might be the next step she takes if she follows this model?
Define the problem Identify the decisions criteria Evaluate other available alternatives Select the best alternative
Question No: 27
( Marks: 1 )
The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?
Question No: 28
( Marks: 1 )
The perceptions people form about each other The perceptions people form about their employer The perceptions people form about society
Question No: 29
( Marks: 1 )
Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy?
People are more conscientious when they are in a good mood People are more efficient when they are in a good mood People are more productive when they are in a good mood People are more creative when they are in a good mood
Question No: 30
( Marks: 1 )
The Big Five traits are related to intrinsic motivational factors The Big Five traits are related to extrinsic motivational factors The Big Five traits are related to both intrinsic and extrinsic factors The Big Five traits have no relationship to motivational factors
Question No: 31
( Marks: 1 )
The degree to which people value relationships and show sensitivity and concern for the welfare for others is called:
Social Loafing
Question No: 32
( Marks: 1 )
All of the following are sources of the values EXCEPT: External Reference Groups Role Models Achievement Teachers
Question No: 33
( Marks: 1 )
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values?
Question No: 34
( Marks: 1 )
Which of the following is NOT one of the scales to measure job satisfaction?
Minnesota Satisfaction Questionnaire The Faces Scale The mentor scale Descriptive Index
Question No: 35
( Marks: 1 )
Question No: 36
( Marks: 1 )
Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory?
Question No: 37
( Marks: 1 )
Planning and organizing Leading and controlling Directing and monitoring TQM and continuous improvement
Question No: 38
( Marks: 1 )
Mr. Ahmed is responsible to transmit information to outsiders on organizations plans, policies, actions and results. Which managerial role is he playing in organization?
Question No: 39
( Marks: 1 )
The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations?
Question No: 40
( Marks: 1 )
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing.
Question No: 41
( Marks: 10 )
ANSWER: Skill: Skill is defined as an ability to act in a way that allows a person to highly perform his roles. Skills required by Effective Manager: There are various skills which must be possessed by a manager in order to be effective. Some of such skills are listed below Define proper goals for everyone. Must plan and organize the work properly so that it flows smoothly. Enables proper communication in all directions. Promotes participation of individuals Provide honest feedback Empower and delegate the important tasks to subordinates Have full control over the whole process Motivate the subordinates to goal achievement Exhibits technical as well as administrative expertise to answer related questions. Facilitates work through teams and proper training Keep the activities move by following the schedule and deadlines. Rewards good performances
Question No: 1
( Marks: 1 )
The behavior of people is influenced by which of the following factors? Psychological needs Individual drives Social roles and status All of the given options
Question No: 2
( Marks: 1 )
Which of the following statements best describes the goals of Organizational Behavior?
To understand the behaviors of people at work To appreciate the behavior of people at work To align behaviors according to the organizational goals To describe, understand, predict, and control human behavior at work
Question No: 3
( Marks: 1 )
Management functions of planning, organizing, leading and controlling were first classified by_______.
Question No: 4
( Marks: 1 )
Question No: 5
( Marks: 1 )
Smoking is injurious to health. This statement is an example of which one of the following components of attitude?
Question No: 6
( Marks: 1 )
Question No: 7
( Marks: 1 )
The measure of the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth is called:
Question No: 8
( Marks: 1 )
All of the following are attitudes associated with job satisfaction EXCEPT:
Question No: 9
( Marks: 1 )
Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?
Question No: 10
( Marks: 1 )
Question No: 11
( Marks: 1 )
Question No: 12
( Marks: 1 )
All of the following are sources of the values EXCEPT: External Reference Groups Role Models Achievement Teachers
Question No: 13
( Marks: 1 )
The perceptions people form about each other The perceptions people form about their employer The perceptions people form about society The perceptions people form about external reality
Question No: 14
( Marks: 1 )
Question No: 15
( Marks: 1 )
Working late in order to get a promotion Arriving at work late because heavy traffic Working weekends because of your employers orders
Question No: 16
( Marks: 1 )
If a person responds the same way over time, attribution theory states that the behavior shows ______________.
Distinctiveness Consensus Consistency Continuity http://groups.google.com/group/vuZs Question No: 17 ( Marks: 1 ) - Please choose one
Hassan derives a great sense of belongingness, acceptance and friendship from his relationships with his extended family. Which of Maslows needs is Hassan fulfilling through these relationships?
Question No: 18
( Marks: 1 )
It never stops motivating When one returns to a lower level need When one chooses to move to a higher level need
Question No: 19
( Marks: 1 )
Question No: 20
( Marks: 1 )
Our intrinsic desire for personal development is included in Alderfers _____________ needs.
Question No: 21
( Marks: 1 )
Power, acceptance and confirmation Affiliation, control and realization Achievement, realization and acceptance Achievement, power and affiliation
Question No: 22
( Marks: 1 )
Which of the following appears to be the combination of needs found in the best managers?
High achievement, high power High achievement, low power High power, low affiliation Low power, high affiliation
Question No: 23
( Marks: 1 )
Which of the following is NOT a comparison an employee can use in equity theory?
Question No: 24
( Marks: 1 )
Question No: 25
( Marks: 1 )
Which of the following is the most likely explanation for the higher absentee rate of women in the workplace?
Women tend to have more illnesses that keep them from work than do men Traditionally, women have had the responsibility of caring for home and family Women tend to be less satisfied with their jobs than men Women tend to work in jobs that have less flexible schedules than men do
Question No: 26
( Marks: 1 )
Which of the following is a job that does not lend itself to telecommuting?
An attorney who spends most of her time researching on the computer A car salesman who demonstrates the features of a new model of car A telemarketer who uses the phone to contact clients
Question No: 27
( Marks: 1 )
Which one of the following groups may want government to direct more attention to environmental problems?
Question No: 28
( Marks: 1 )
Which of the following type of teams would most likely empower its team members to make work-related decisions?
Technical Self-managed Problem-solving Cross functional Question No: 29 ( Marks: 1 ) - Please choose one
More knowledge through pooling of group resources More amount of time is required to make a decision
Increased acceptance & commitment due to voice in decisions Greater understanding due to involvement in decision stages
Question No: 30
( Marks: 1 )
Which of the following is a tendency for members of a cohesive group to reach decisions without weighing all the facts, especially those contradicting the majority opinion?
Question No: 31
( Marks: 1 )
Group decisions are generally preferable to individual decisions when which of the following is required.
Acceptance of the solution A complicated solution Speed and efficiency Clear responsibility
Question No: 32
( Marks: 1 )
John Kotters view argues that management focuses on coping with complexity, whereas leadership focuses on coping __________.
Question No: 33
( Marks: 1 )
If behavioral leadership theories are correct, then which of the following statement is true?
Leadership behaviors are consistent Leaders are born with leadership behaviors Leaders behavior should be altered Leadership skills can be trained
Question No: 34
( Marks: 1 )
Question No: 35
( Marks: 1 )
Which of the following is the most effective communication network for facilitating the emergence of a leader?
Question No: 36
( Marks: 1 )
Which one of the following study in the field of OB has contributed knowledge on a number of topics including: learning, perception, personality, emotions, training, leadership, motivation, job satisfaction, decision making, etc?
Question No: 37
( Marks: 1 )
As a product of heredity As a function of ones power need As the result of a cognitive process
As environmentally caused
Question No: 38
( Marks: 1 )
Question No: 39
( Marks: 1 )
The relatively stable set of psychological attributes that distinguishes one person from another is called _______.
Attitude Personality Perception Mind-set Question No: 40 ( Marks: 1 ) - Please choose one
The work to be performed is very basic The tasks are interrelated No one wants to be accountable
Question No: 41
( Marks: 10 )
In quality of life people give more values to the relationships and to concentrate on welfare of others
Power distance: people think that power in the country is not distributed equally.
Individualism is the degree to which people pefer to act individuals instead of group. Collectivism give low priority to individualism.
Future Orientation: The extent to which a society encourages and rewards future-oriented behaviors such as planning, investing
This is almost like Long-term versus short-term orientation of Hofstedes cultural dimensions
Assertiveness: A society encourages people to be tough, and competitive versus modest and tender .
assertiveness is equaling to Hofstedes cultural dimensions Quantity of life versus quality of life
Uncertainly avoidance: Society relay on social norms and procedures to avoid the uncertainity
Performance orientation: society encourages and rewards group members for the improvement in performance.
Humane orientation: society encourages individuals for being fair and caring to others in society.
MIDTERM EXAMINATION
Question No: 1
( Marks: 1 )
Giving an employee a two-day suspension from work without pay for showing up drunk is an example of which of the following:
Question No: 2
( Marks: 1 )
Rabia is working in a software house. She is a very hard working, motivated to achieve organizational goals and due to her attachment with the organization she wishes to continue her job with the same organization. Her behavior is showing:
Question No: 3
( Marks: 1 )
Which of the following lay the foundation for the understanding of attitudes and motivation because they influence our perceptions?
Moods
Question No: 4
( Marks: 1 )
Question No: 5
( Marks: 1 )
Question No: 6
( Marks: 1 )
Affect is a type of emotion and religion Affect is a type of mood and environment Affect can be a mood or an emotion Affect is the result of conscious thought
Question No: 7
( Marks: 1 )
The ability of a person to manipulate his/her emotions according to a given situation is called________________. Emotional Intelligence Emotional Constraints Affective Emotions Cognitive dissonance
Question No: 8
( Marks: 1 )
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: Deviant Workplace Behavior Emotional Labor Emotional disorder None of the given options
Question No: 9
( Marks: 1 )
The perceptions people form about each other The perceptions people form about their employer The perceptions people form about society The perceptions people form about external reality
Question No: 10
( Marks: 1 )
Whenever Sana is successful she takes full credit for what has happened, but whenever she is unsuccessful she attributes her failure to bad luck or blames one of her fellow employees. She is doing__________.
Question No: 11
( Marks: 1 )
Hunger, thirst, sex, pay, and physical work environment are examples of which of Alderfers needs?
Question No: 12
( Marks: 1 )
Defining the goal Goal difficulty Goal specificity Equity among co-workers
Question No: 13
( Marks: 1 )
Question No: 14
( Marks: 1 )
Satisfaction to dissatisfaction
Question No: 15
( Marks: 1 )
Some MBO programs fail to live up to expectations. Which of the following is NOT a common reason that MBO programs fail?
Allowing subordinate to participate in setting goals Unwillingness to reward goal accomplishment Unrealistic expectations regarding results Lack of commitment by top management
Question No: 16
( Marks: 1 )
The immediate supervisor The superior and subordinate The head of department The employees themselves
Question No: 17
( Marks: 1 )
The tendency of individuals to exert less effort when they work in a group than when they work alone is referred to as:
Sucker effect
Question No: 18
( Marks: 1 )
Question No: 19
( Marks: 1 )
Highest
High
Low Moderate
Question No: 20
( Marks: 1 )
Lack for diversity of Less chances of disagreement Less rigidity Less difficult to assemble
views
Question No: 21
( Marks: 1 )
Which of the following type of teams allows for collaboration between team members who are physically dispersed?
Local Global
Virtual Interactive
Question No: 22
( Marks: 1 )
There is an absence of verbal There is limited social People collaborate online All of the given options context
cues
Question No: 23
( Marks: 1 )
Which of the following is described as a tendency for group discussion to produce shifts toward more extreme attitudes among members? Group think Group shift Group polarization Social loafing
Question No: 24
( Marks: 1 )
Which of the following is a group decision making method in which individual members meet face-to-face to pool their judgments in a systematic but independent fashion?
Question No: 25
( Marks: 1 )
groups
Question No: 26
( Marks: 1 )
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?
Question No: 27
( Marks: 1 )
Managers use the authority inherent in their rank Leaders are the primary agent for bringing Leaders establish direction by developing a Leaders align and direct people by
Question No: 28
( Marks: 1 )
The University of Michigan researchers concluded that: Employee-oriented leaders had lower Employee-oriented leaders had higher productivity productivity
Production-oriented satisfaction
leaders
created
lower
employee
employee satisfaction
Question No: 29
( Marks: 1 )
Question No: 30
( Marks: 1 )
Question No: 31
( Marks: 1 )
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the:
Question No: 32
( Marks: 1 )
Memos, letters, e-mail, fax transmissions, and organizational periodicals represent examples of:
channels channels
Question No: 33
( Marks: 1 )
Question No: 34
( Marks: 1 )
Rumors would most likely flourish in situations where there is: Ambiguous situation
Question No: 35
( Marks: 1 )
Which one of the following study in the field of OB has contributed knowledge on a number of topics including: learning, perception, personality, emotions, training, leadership, motivation, job satisfaction, decision making, etc?
Question No: 36
( Marks: 1 )
__________ are the shared beliefs about expected behaviors aimed at making groups function effectively.
Question No: 37
( Marks: 1 )
Which of the following type of values determine the preferences for the means to be used in achieving desired ends?
Question No: 38
( Marks: 1 )
Question No: 39
( Marks: 1 )
Which emotions are the emotions an individual actually is experiencing, despite what they might apparently show?
Felt
vuZs
Question No: 40
( Marks: 1 )
Question No: 41
( Marks: 10 )
Compare and contrast command, task, interest, and friendship groups by giving practical examples.
MIDTERM EXAMINATION
Question No: 1
( Marks: 1 )
The behavior of people is influenced by which of the following factors? Psychological needs Individual drives Social roles and status All of the given options
Question No: 2
( Marks: 1 )
The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations?
Question No: 3
( Marks: 1 )
Which one of the following set of skills is best representing the required competencies of managers?
Technical skills, human skills and conceptual skills Leading skills and motivational skills Organizing skills and interpersonal skills Motivating skills and intrapersonal skills
Question No: 4
( Marks: 1 )
The smell of fresh cake baking makes Saimas mouth water is an example of which one of the following learning theory?
Question No: 5
( Marks: 1 )
Attitudes influence behavior and perception Attitudes give warning signs of potential problems Attitudes are associated with job satisfaction All of the given options IT IS OBVIOUS
Question No: 6
( Marks: 1 )
Which of the following is NOT one of the scales to measure job satisfaction?
Minnesota Satisfaction Questionnaire The Faces Scale The mentor scale Descriptive Index
Reference: The most widely used scales to measure job satisfaction include the Minnesota Satisfaction Questionnaire, the Faces Scale, and the Job Descriptive Index.
Pg no. 30
Question No: 7
( Marks: 1 )
Zahras personality shows that she is dependable, well organized, and responsible. According to the Big Five model; which of the following is the right dimension for describing Zahras personality?
Reference: Conscientiousness Is exhibited by those who are described as dependable, organized, and responsible.
Pg no. 35
Question No: 8
( Marks: 1 )
Which of the following are the categories into which emotions are usually grouped?
Simple and Complex Positive and Negative Positive and Complex Complex and Negative Reference: Women show greater emotional expression than men, experience emotions more intensely, and display more frequent expressions of both positive and negative emotions. Emotions are classified as positive & negative only.
Question No: 9
( Marks: 1 )
Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called:
Pg no. 39
Question No: 10
( Marks: 1 )
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: Deviant Workplace Behavior Emotional Labor Emotional disorder None of the given options
Question No: 11
( Marks: 1 )
What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
Environmental analysis
Social verification
Outlook Perception
Question No: 12
( Marks: 1 )
The awareness that a problem exists and that a decision needs to be made is a/an:
Question No: 13
( Marks: 1 )
The decision maker has complete information The decision maker is aware of all consequences The decision maker can identify all the relevant criteria The decision maker is constrained by time and costs
Reference: No time or cost constraints. The rational decision maker can obtain full information about criteria and alternatives because it is assumed that there are no time or cost constraints.
Pg no. 53
Question No: 14
( Marks: 1 )
According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?
Pg no. 53
Question No: 15
( Marks: 1 )
How is the satisficing decision maker best characterized? As using rationality As using bounded rationality As using creativity As relying on others to make decisions
Question No: 16
( Marks: 1 )
Question No: 17
( Marks: 1 )
There is no need to offer child-care to him; men arent interested in child care Dont hire an older worker; they cant learn new skills She was good at her last job, so she will be good at this one She wont relocate for a promotion, since women dont relocate
Question No: 18
( Marks: 1 )
What is the primary organizational factor that satisfies peoples physiological needs?
Question No: 19
( Marks: 1 )
no. 61
Question No: 20
( Marks: 1 )
Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory?
The quantity of documents he proofreads will decrease The quality of documents he proofreads will decrease The quantity and/or the quality of documents he proofreads will increase There will be no effect of this fact on his performance
Question No: 21
( Marks: 1 )
Older employees have lower rates of avoidable absence than younger workers Older employees have lower rates of unavoidable absence than younger workers Older employees are more likely to quit their job than younger workers Older employees are perceived to be more flexible than younger workers
Question No: 22
( Marks: 1 )
Research does NOT support which of the following statements about gender in the workplace?
Women are more willing to conform to authority than men Men are more aggressive than women Women are more productive at work than men Men have higher expectations of success
Question No: 23
( Marks: 1 )
Which of the following is NOT one of the most widely used variable-pay programs?
Question No: 24
( Marks: 1 )
The activities of all group members are fully dependent on one another The performance of one member of a group affects what other members do Group members must perform specific behaviors in a predetermined order Group members acting together produce more or better output than alone
Question No: 25
( Marks: 1 )
Which of the following is the stage of group development characterized by the development of close relationships and cohesiveness?
Question No: 26
( Marks: 1 )
Commonality of purpose Interconnectivity among individual members Flexibility and degree of responsiveness Restrictions on expression of ideas
Question No: 27
( Marks: 1 )
Maintains the secrecy of ideas Speed up decision making process Receiving credit for the best ideas Accurate exchange of opinions
Question No: 28
( Marks: 1 )
Which of the following statement is true about decision making using nominal group techinque?
This method is good to generate a quantity of ideas This method is good for building group cohesiveness This method is good for encouraging independent thinking This method is an inexpensive way of generating maximum ideas
Question No: 29
( Marks: 1 )
Channel
Question No: 30
( Marks: 1 )
If Ali is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?
He prefers to talk on the phone He prefers to send emails He relies on memos or letters He avoids face-to-face communication
Question No: 31
( Marks: 1 )
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the:
Question No: 32
( Marks: 1 )
Written memo Paraphrase Eye contact E-mail It is mentioned in the handouts of ENG301. Pg no. 15
Question No: 33
( Marks: 1 )
Greater feedback density Greater filtering capability Greater perceptual wellness Larger amounts of information
Question No: 34
( Marks: 1 )
Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employees which characteristics?
Question No: 35
( Marks: 1 )
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing?
Question No: 36
( Marks: 1 )
Reference: Technical Skills The ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job Bachelor degree holder will certainly prefer the job that requires his expertise in certain field. Human and conceptual skills are required for the jobs as of disturbance handlers, figure heads and liaison etc.
Question No: 37
( Marks: 1 )
Which of the following type of values determine the preferences for the means to be used in achieving desired ends?
Social values Reference: Instrumental values. Preferences for the means to be used in achieving desired ends.
Pg no. 25
Question No: 38
( Marks: 1 )
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways?
no. 32
Question No: 39
( Marks: 1 )
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship?
Performance-reward
Pg no. 66
If we note in the above definition the word act can be replaced by performance and outcome can be used instead of reward. This theory states that an individual expect to achieve reward for his/her performance.
Question No: 40
( Marks: 1 )
Pg no. 6 of
ENG301 H.outs
MIDTERM EXAMINATION Fall 2009 MGT502- Organizational Behaviour (Session - 4) Time: 60 min
Marks: 50
Question No: 1
( Marks: 1 )
The behavior of people is influenced by which of the following factors? Psychological needs Individual drives Social roles and status All of the given options
Question No: 2
( Marks: 1 )
The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations?
Question No: 3
( Marks: 1 )
Which one of the following set of skills is best representing the required competencies of managers?
Leading skills and motivational skills Organizing skills and interpersonal skills Motivating skills and intrapersonal skills
Question No: 4
( Marks: 1 )
The smell of fresh cake baking makes Saimas mouth water is an example of which one of the following learning theory?
Question No: 5
( Marks: 1 )
Attitudes influence behavior and perception Attitudes give warning signs of potential problems Attitudes are associated with job satisfaction All of the given options
Question No: 6
( Marks: 1 )
Which of the following is NOT one of the scales to measure job satisfaction?
Minnesota Satisfaction Questionnaire The Faces Scale The mentor scale Descriptive Index
Question No: 7
( Marks: 1 )
Zahras personality shows that she is dependable, well organized, and responsible. According to the Big Five model; which of the following is the right dimension for describing Zahras personality?
Question No: 8
( Marks: 1 )
Which of the following are the categories into which emotions are usually grouped?
Simple and Complex Positive and Negative Positive and Complex Complex and Negative
Question No: 9
( Marks: 1 )
Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called:
Question No: 10
( Marks: 1 )
Organizational members who intentionally violate established norms that result in negative consequences for the organization, its members, or both, show: Deviant Workplace Behavior Emotional Labor Emotional disorder None of the given options
Question No: 11
( Marks: 1 )
What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
Environmental analysis
Question No: 12
( Marks: 1 )
The awareness that a problem exists and that a decision needs to be made is a/an:
Question No: 13
( Marks: 1 )
The decision maker has complete information The decision maker is aware of all consequences The decision maker can identify all the relevant criteria The decision maker is constrained by time and costs
Question No: 14
( Marks: 1 )
According to which of the following decision making model; people seek solutions that are satisfactory and sufficient?
Contingency Rational
Question No: 15
( Marks: 1 )
How is the satisficing decision maker best characterized? As using rationality As using bounded rationality As using creativity As relying on others to make decisions
Question No: 16
( Marks: 1 )
Question No: 17
( Marks: 1 )
There is no need to offer child-care to him; men arent interested in child care Dont hire an older worker; they cant learn new skills
She was good at her last job, so she will be good at this one She wont relocate for a promotion, since women dont relocate
Question No: 18
( Marks: 1 )
What is the primary organizational factor that satisfies peoples physiological needs?
Question No: 19
( Marks: 1 )
Question No: 20
( Marks: 1 )
Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory?
The quantity of documents he proofreads will decrease The quality of documents he proofreads will decrease The quantity and/or the quality of documents he proofreads will increase There will be no effect of this fact on his performance
Question No: 21
( Marks: 1 )
Older employees have lower rates of avoidable absence than younger workers Older employees have lower rates of unavoidable absence than younger workers Older employees are more likely to quit their job than younger workers Older employees are perceived to be more flexible than younger workers
Question No: 22
( Marks: 1 )
Research does NOT support which of the following statements about gender in the workplace?
Women are more willing to conform to authority than men Men are more aggressive than women
Women are more productive at work than men Men have higher expectations of success
Question No: 23
( Marks: 1 )
Which of the following is NOT one of the most widely used variable-pay programs?
Question No: 24
( Marks: 1 )
The activities of all group members are fully dependent on one another The performance of one member of a group affects what other members do Group members must perform specific behaviors in a predetermined order Group members acting together produce more or better output than alone
Question No: 25
( Marks: 1 )
Which of the following is the stage of group development characterized by the development of close relationships and cohesiveness?
Question No: 26
( Marks: 1 )
Commonality of purpose Interconnectivity among individual members Flexibility and degree of responsiveness Restrictions on expression of ideas
Question No: 27
( Marks: 1 )
Maintains the secrecy of ideas Speed up decision making process Receiving credit for the best ideas Accurate exchange of opinions
Question No: 28
( Marks: 1 )
Which of the following statement is true about decision making using nominal group techinque?
This method is good to generate a quantity of ideas This method is good for building group cohesiveness This method is good for encouraging independent thinking This method is an inexpensive way of generating maximum ideas
Question No: 29
( Marks: 1 )
Question No: 30
( Marks: 1 )
If Ali is apprehensive regarding oral communication, which of the following behaviors is he least likely to display?
He prefers to talk on the phone He prefers to send emails He relies on memos or letters He avoids face-to-face communication
Question No: 31
( Marks: 1 )
Sami is developing marketing page for the company web site and is concerned about the appearance of his active links. He seeks reactions from fellow employees. The reactions he seeks are part of the:
Question No: 32
( Marks: 1 )
Question No: 33
( Marks: 1 )
Question No: 34
( Marks: 1 )
Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employees which characteristics?
Question No: 35
( Marks: 1 )
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing?
Question No: 36
( Marks: 1 )
Question No: 37
( Marks: 1 )
Which of the following type of values determine the preferences for the means to be used in achieving desired ends?
Question No: 38
( Marks: 1 )
Ali is an employee in a company. He expresses his dissatisfaction by discussing the problem with the superiors, suggests improvements and involves the unions in problem solving, He expresses his dissatisfaction in which of the following ways?
Question No: 39
( Marks: 1 )
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship?
Question No: 40
( Marks: 1 )
Question No: 41
( Marks: 10 )
Answer :
Abraham Maslows theory of needs describes five levels of needs and from bottom to top order they are :
1) Physiological needs : These include basic needs of food, existence, shelter etc. This is the lowest level of needs in Maslows hierarchy. 2) Safety needs :These include the needs for feeling safe and protected from environmental hazards. 3) Social needs : These include the need for belongingness and having social relationships 4) Esteem needs : These needs include the need for being recognized and having respect in society 5) Self actualization needs : This is the highest level of needs and means that a person reaches the full potential he is capable of reaching. \ In contrast to this, Clayton Alderfers ERG needs are three and they are :
1)
Existence needs : The need for existence i.e food, shelter etc.
2) Relatedness needs : The need for having social relationships and being related to.
3) Growth needs : The needs for growth and achieving something and doing something good in life.
The major difference however between the two is that according to Maslow the lowest level needs starting from physiological needs will be more important for an individual to fulfill before he moves on to the next level of needs. This means that the needs at a next higher level will not be important
for an individual until he completely or to a good extent satisfies his needs at the immediate lower level. Once the needs at the lower level are met completely or sufficiently they will no longer remain the source of motivation for the individual and he will move on to the next level up and will try to fulfill those needs and they will become the motivation for him. But according to Alderfer this was not the case. The needs priority for different people can be different. Some people might give more importance to the growth needs and will be motivated to behave in ways that satisfies their need for growth more than the satisfaction of the need for relatedness or existence.
This assumption of Maslow that the lower level needs should be fulfilled before the individual deems higher level needs as a source of motivation was the biggest flaw in the theory as different people have different
MIDTERM EXAMINATION Spring 2009 MGT502- Organizational Behaviour (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one
Which one of the following is NOT a characteristic of group in organization? Common goal Interaction with one another Accept expectations and obligations Mutually independent
Question No: 2
( Marks: 1 )
Jobs in which success demands stamina, leg strength and manual dexterity require management to identify an employees which characteristics?
Question No: 3
( Marks: 1 )
Question No: 4
( Marks: 1 )
When all communication is channeled through one person, which of the following communication network exists?
Question No: 5
( Marks: 1 )
Formal guidelines and authority hierarchies are examples of which function of communication?
Question No: 6
( Marks: 1 )
Suggestion boxes Disscussing problem with boss Feedback on job performance Letters to your boss
Question No: 7
( Marks: 1 )
Question No: 8
( Marks: 1 )
On the Leadership Grid, a manager who has a medium concern for both, people and production is a (n):
Team manager Country club manager MIddle of the road manager Authority-obedience manager
Question No: 9
( Marks: 1 )
If a leaders main concern is accomplishing his/her groups tasks, the University of Michigan studies label this leader as:
Question No: 10
( Marks: 1 )
Which of the following are the two dimensions of leadership behavior identified in the University of Michigan studies?
Question No: 11
( Marks: 1 )
Question No: 12
( Marks: 1 )
Managers seek change and leaders don't Leaders are thought of as better people because they don't punish Leaders are advocates for change, and managers for the status quo Managers are concerned with people, and leaders with events
Question No: 13
( Marks: 1 )
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?
Groupthink
Question No: 14
( Marks: 1 )
Which of the following is a tendency for members of a cohesive group to reach decisions without weighing all the facts, especially those contradicting the majority opinion?
Question No: 15
( Marks: 1 )
Higher quality decisions More risky decisions Less critical analysis Unpopular decisions
Question No: 16
( Marks: 1 )
There is an absence of verbal cues There is limited social context People collaborate online All of the given options
Question No: 17
( Marks: 1 )
Easy to manage Less expensive Use employee talents better Promote socialization
Question No: 18
( Marks: 1 )
Tenure does not appear to be a good predictor of employee productivity Tenure and satisfaction are positively related Tenure is a good variable in explaining turnover Tenure and organizational investment are negatively related
Question No: 19
( Marks: 1 )
Question No: 20
( Marks: 1 )
Question No: 21
( Marks: 1 )
Drive to excel, to strive to succeed Need to make others behave in a novel way Desire for friendship and mutual understanding The desire to control & influence their behavior
Question No: 22
( Marks: 1 )
Question No: 23
( Marks: 1 )
Maslows hierarchy of needs arranges those needs in which of the following orders?
Physiological, esteem, safety, social, and self-actualization Physiological, safety, social, esteem, and self-actualization Safety, physiological, esteem, social, and self-actualization Physiological, social, safety, esteem, and self-actualization
Question No: 24
( Marks: 1 )
Interest, activity and reward Awareness, effort and outcome Stimulation, progress and achievement Intensity, direction and persistence
Question No: 25
( Marks: 1 )
Amna is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Amna most likely using?
Question No: 26
( Marks: 1 )
Asma is experiencing conveyance problem for her college pick and drop. She decides to use the rational decision-making model to decide what to do. What might be the next step she takes if she follows this model?
Define the problem Identify the decisions criteria Evaluate other available alternatives Select the best alternative
Question No: 27
( Marks: 1 )
The time at which an object or event is seen is an example of what type of factor influencing the perceptual process?
Question No: 28
( Marks: 1 )
The perceptions people form about each other The perceptions people form about their employer The perceptions people form about society The perceptions people form about external reality
Question No: 29
( Marks: 1 )
Imran is the head of a group at an advertising agency working with artists and designers to come up with effective branding of new products. Why is it particularly important for him to keep his team happy?
People are more conscientious when they are in a good mood People are more efficient when they are in a good mood People are more productive when they are in a good mood People are more creative when they are in a good mood
Question No: 30
( Marks: 1 )
The Big Five traits are related to intrinsic motivational factors The Big Five traits are related to extrinsic motivational factors The Big Five traits are related to both intrinsic and extrinsic factors The Big Five traits have no relationship to motivational factors
Question No: 31
( Marks: 1 )
The degree to which people value relationships and show sensitivity and concern for the welfare for others is called:
Question No: 32
( Marks: 1 )
All of the following are sources of the values EXCEPT: External Reference Groups Role Models Achievement Teachers
Question No: 33
( Marks: 1 )
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values?
Question No: 34
( Marks: 1 )
Which of the following is NOT one of the scales to measure job satisfaction?
Minnesota Satisfaction Questionnaire The Faces Scale The mentor scale Descriptive Index
Question No: 35
( Marks: 1 )
Question No: 36
( Marks: 1 )
Last year, Ali had taken lunch at a fast food restaurant that caused him food poisoning. Now whenever he passes by the restaurant, he feels nauseous. This is an example of which of the following learning theory?
Question No: 37
( Marks: 1 )
Planning and organizing Leading and controlling Directing and monitoring TQM and continuous improvement
Question No: 38
( Marks: 1 )
Mr. Ahmed is responsible to transmit information to outsiders on organizations plans, policies, actions and results. Which managerial role is he playing in organization?
Disseminator
Question No: 39
( Marks: 1 )
The greatest contribution of which one of the following to OB is through their study of group behavior in organizations, particularly formal and complex organizations?
Question No: 40
( Marks: 1 )
If a manger is responsible to define goals, establish an overall strategy for achieving those goals and matching activities accordingly, then which one of the following functions is he/ she performing.
Question No: 41
( Marks: 10 )
ANSWER: Skill: Skill is defined as an ability to act in a way that allows a person to highly perform his roles. Skills required by Effective Manager: There are various skills which must be possessed by a manager in order to be effective. Some of such skills are listed below
Define proper goals for everyone. Must plan and organize the work properly so that it flows smoothly. Enables proper communication in all directions. Promotes participation of individuals Provide honest feedback Empower and delegate the important tasks to subordinates Have full control over the whole process Motivate the subordinates to goal achievement Exhibits technical as well as administrative expertise to answer related questions. Facilitates work through teams and proper training Keep the activities move by following the schedule and deadlines. Rewards good performances
MIDTERM EXAMINATION Spring 2009 MGT502- Organizational Behaviour (Session - 1) Time: 60 min Marks: 50
Question No: 1
( Marks: 1 )
Question No: 2
( Marks: 1 )
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best described these values?
Question No: 3
( Marks: 1 )
Which of the following country is a representative of collectivism as a nation i.e. group harmony, cohesiveness, consensus and corporation?
Question No: 4
( Marks: 1 )
Guatemala is a country where inequalities exist showing gap between rich and poor. Which of the following value is truly representing the state of Guatemala?
Question No: 5
( Marks: 1 )
Question No: 6
( Marks: 1 )
Which dimension of the Big Five model refers to be pleasant and accommodating in social situations?
Agreeableness
Question No: 7
( Marks: 1 )
Which of the following is NOT one of the traits according to the Big Five Model?
Question No: 8
( Marks: 1 )
Emotional Responses that the organization requires workers to show and considers appropriate in a given job are called:
Question No: 9
( Marks: 1 )
Which of the following is NOT one of the six universal emotions, as agreed upon by most contemporary researchers? Anger Fear
Hate Sadness
Question No: 10
( Marks: 1 )
Sana is a group leader at interior designing firm. She is concerned with the achievement of her peers and subordinates, she appreciate their suggestions and motivates them to come up with something new and unique. Which of the following is Sanas style?
Question No: 11
( Marks: 1 )
Just because he was late in his first class, his teacher thinks he is irresponsible student". Which error teacher has commited in this case? Selective perception Stereotyping Hallo effect Social perception
Question No: 12
( Marks: 1 )
It is not possible for Mr. Asim to understand everything he sees, he notices a few of the things, we can say that he engages in:
Question No: 13
( Marks: 1 )
According to attribution theory, which of the following is an example of externally caused behavior?
An employee is late because of a flat tire. An employee was promoted because of his abilities An employee was fired because he slept on the job. An employee was promoted because he was hard working.
Question No: 14
( Marks: 1 )
According to attribution theory, if someone shows different behaviors in different situations then this can be termed as___________.
Question No: 15
( Marks: 1 )
Results in a level of efforts put by a group Intensifies an individuals efforts from others Guides an individuals efforts towards a goal Meets an individuals needs, wants and demnands
Question No: 16
( Marks: 1 )
Shahid is a salaried employee whose job is to proof read legal documents. He discovers that he is paid substantially more than his colleagues, even though their jobs and performances are very similar. What is likely to be his reaction to this discovery according to equity theory?
The quantity of documents he proofreads will decrease The quality of documents he proofreads will decrease The quantity and/or the quality of documents he proofreads will increase There will be no effect of this fact on his performance
Question No: 17
( Marks: 1 )
The degree to which an individual believes that performing at a particular level will generate a desired outcome is defined by expectancy theory as what kind of relationship.
Performance-reward Effort-performance
Question No: 18
( Marks: 1 )
Two-factor theory suggests that dissatisfaction is caused by extrinsic factors. Which of the following is an example of such a factor?
Question No: 19
( Marks: 1 )
Question No: 20
( Marks: 1 )
Region
Question No: 21
( Marks: 1 )
Tenure does not appear to be a good predictor of employee productivity Tenure and satisfaction are positively related Tenure is a good variable in explaining turnover Tenure and organizational investment are negatively related
Question No: 22
( Marks: 1 )
Specific performance objectives Precise job descriptions Clear direction and purpose Higher salaries
Question No: 23
( Marks: 1 )
The immediate supervisor The superior and subordinate The head of department The employees themselves
Question No: 24
( Marks: 1 )
Piece-rate, wage incentive plans, gain Profit-sharing, lump-sum bonuses, extended Retirement benefits, extended vacations,
Question No: 25
( Marks: 1 )
They turn fixed labor costs into variable They turn low producers into high They turn slow employees into fast They turn high fixed costs into low fixed producers
labor costs
employees costs
Question No: 26
( Marks: 1 )
They are longer lasting than friendship They are formed because of some common They are governed by labor laws
groups objective
conflict
Question No: 27
( Marks: 1 )
Teams typically outperform individuals when the tasks being completed ______________
Require multiple skills Require judgment Require experience All of the given options
Question No: 28
( Marks: 1 )
Team members with good listening, feedback, and conflict resolution skills possess ______________.
Question No: 29
( Marks: 1 )
Lack for diversity of Less chances of disagreement Less rigidity Less difficult to assemble
views
Question No: 30
( Marks: 1 )
Individual decisions are generally preferable to group decisions when which of the following is required?
Question No: 31
( Marks: 1 )
Managers seek change and leaders Leaders are thought of as better people
Question No: 32
( Marks: 1 )
Question No: 33
( Marks: 1 )
According to the Ohio State studies, the extent to which a leaders behavior is directed toward getting the job done is called:
Question No: 34
( Marks: 1 )
leadership
Maximize leader-member
Question No: 35
( Marks: 1 )
The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is known as:
scale
continuum
Question No: 36
( Marks: 1 )
Question No: 37
( Marks: 1 )
Question No: 38
( Marks: 1 )
Question No: 39
( Marks: 1 )
Which of the following communication network occurs when a checkout clerk reports to a department manager, who in turn reports to a store manager, who reports to a regional manager?
Question No: 40
( Marks: 1 )
Question No: 41
( Marks: 10 )
A skill is an ability to act in a way that allows a person to perform highly in her or his role. Managers need three types of skills:
1. Conceptual skills to analyze and diagnose a situation to distinguish between cause and effect; 2. Human skills to understand, work with, lead, and control the behavior of individuals and groups 3. Technical skills job-specific knowledge and techniques required to perform an organizational role.
Effective managers need all three types of skillsconceptual, human, and technical. For example, Entrepreneurs often are technically skilled but lack conceptual and human skills. Scientists who become managers have technical expertise, but low levels of human skills.
Management Skills Robert Katz has identified three essential management skills: technical, human, and conceptual.
1. Technical Skills The ability to apply specialized knowledge or expertise. All jobs require some specialized expertise, and many people develop their technical skills on the job.
2. Human Skills The ability to work with, understand, and motivate other people, both individually and in groups, describes human skills. Many people are technically proficient but interpersonally incompetent
3. Conceptual Skills 1. The mental ability to analyze and diagnose complex situations 2. Decision making, for example, requires managers to spot problems, identify alternatives that can correct them, evaluate those alternatives, and select the best one.
Skills Exhibited by an Effective Manager 1. Clarifies goals and objectives for everyone involved 2. Encourages participation, upward communication, and suggestions 3. Plans and organizes for an orderly work flow 4. Has technical and administrative expertise to answer organizationrelated questions 5. Facilitates work through team building, training, coaching and support 6. Provides feedback honestly and constructively 7. Keeps things moving by relying on schedules, deadlines, and helpful reminder 8. Controls details without being over-bearing 9. Applies reasonable pressure for goal accomplishment 10. Empowers and delegates key duties to others while maintaining goal clarity and commitment 11. Recognizes good performance with rewards and positive reinforcement