Sauce & Spoon Project Plan

ID Task

1 Milestone 1: Tablet and vendors selected

1.1 Research tablet system options
1.2 Connect Suace & Spoon with terrific Tablets for branding
1.3 Generate quotes and review costs for tablets and electrician vendors
1.4 Test out tablet systems
1.5 Choose a tablet system and order tablets
1.6 Create contracts and statements of work for vendors
2 Milestone 2: Tablets working with proper features
2.1 Wait for tablets to arrive
2.2 Reorder any broken tablets
2.3 Make sure tablets compatible with current POS software
2.4 Meet with staff on incoming tablet sytem and any features that might affect tipping and payment
2.5 Decide on and mock upmenu items to promote on system and link coupons
2.6 Schedule both smaller and larger training sessions
2.7 Work with Tablet vendor on custom branding, design, and uploading menus to tablets
2.8 Install Cross-promotional feature on tablets that pair menu items and add-ons
3 Milestone 3: Staff trained on tablet system
3.1 Test tablets working and that staff has credentials to access
3.2 Pre-training meeting to introduce tablets and changes to staff before training them on the tablets
3.3 Small training of PjM, GMs, and Dir. of Ops on tablets by Seydou
3.4 Larger trainign of FOH and BOH workers on tablets by GMs, PjM
4 Milestone 4: Tablets installed and ready for launch
4.1 Create troubleshoot/support plan for launch day
4.2 Install tablets at bars in Downtown and North Area locations (wiring)
4.3 Test run tablet system in with friends and family
4.4 Implement Customer satisfaction survey on tablets
4.5 Launch day
4.6 Upgrade tablets to newer system (swa out plugs)
 Notes Start Date Due Date

Seydou projected 7-10 days shipping timeline, 3-4 hours to

integrate the POS systems
-has to ship from further away warehouse, adds a few days

depends on if we have 3.0 or older, I think ours might be older

still waiting, Carter unpredicatble

vendor has done this many times, received estimate from mult.
team members
never done before, try and work with vendor or Seydou

do day of pre-training
low risk as just presenting tablets and plan (each training on dif
day)
never done before, but used to trainings
never done before

needs 2 half days at each location to minimize business impact

April 29th (F) April 29th (F)

simple, only delay is if tablets arirve broken or unforseen power
outage
 PHASE ONE
Duration Task Owner Status WEEK 1 WEEK 2
M T W R F M T

1 day Seydou
4 hours Seydou
4 hours Seydou
3 days Peta
2 days Peta
3 days Peta

10 days Peta
1 day Peta
3 days Deanna
1 hour Deanna
1 week Carter
4 hours Peta
4 hours Seydou
2 days Peta

4 hours Peta
1 hour Peta
4 hours Seydou
4 hours Alex

4 days Peta
4 days Peta
4 hours Deanna
1 day Deanna
1 day Peta
1 day Deanna
PHASE ONE PHASE TWO PHA
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
W R F M T W R F M T W R F M T W R F M T W R F M T W
 PHASE THREE PHASE FOUR
WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F M T W R F M T W R
WEEK 12
F
Task Brainstorm
Task

Research data points on tablet systems and enhancement

Gather historical data on booking process
Align and evaluate stakeholders
Calculate projections and enhancements
Interview members of the staff
Create project charter (scope and goals)
Schedule kick off meeting
Milestone: Tablet and vendors selected
Research tablet system options
Connect Suace & Spoon with terrific Tablets for branding
Generate quotes and review costs for tablets and electrician vendors
Test out tablet systems
Choose a tablet system and order tablets
Create contracts and statements of work for vendors
Milestone: Tablets working with proper features
Wait for tablets to arrive
Reorder any broken tablets
Make sure tablets compatible with current POS software
Meet with staff on incoming tablet sytem and any features that might affect tipping and
payment
Decide on and mock upmenu items to promote on system and link coupons
Schedule both smaller and larger training sessions
Work with Tablet vendor on custom branding, design, and uploading menus to tablets
Install Cross-promotional feature on tablets that pair menu items and add-ons
Milestone: Staff trained on tablet system
Test tablets working and that staff has credentials to access
Pre-training meeting to introduce tablets and changes to staff before training them on the
tablets
Small training of PjM, GMs, and Dir. of Ops on tablets by Seydou
Larger trainign of FOH and BOH workers on tablets by GMs, PjM
Milestone: Tablets installed and ready for launch
Create troubleshoot/support plan for launch day
Install tablets at bars in Downtown and North Area locations (wiring)
Test run tablet system in with friends and family
Implement Customer satisfaction survey on tablets
Upgrade tablets to newer system (swa out plugs)
 Estimated Duration
Notes (Days)

1 day
4 hours
4 hours
3 days
2 days
3 days
Seydou projected 7-10 days shipping timeline, 3-4 hours to integrate the POS systems
-has to ship from further away warehouse, adds a few days 10 days
1 day
depends on if we have 3.0 or older, I think ours might be older 3 days
1 hour
still waiting, Carter unpredicatble 1 week
4 hours
vendor has done this many times, received estimate from mult. tea 4 hours
never done before, try and work with vendor or Seydou 2 days

do day of pre-training 4 hours

low risk as just presenting tablets and plan (each training on dif day) 1 hour
never done before, but used to trainings 4 hours
never done before 4 hours

4 days
needs 2 half days at each location to minimize business impact 4 days
4 hours
1 day
simple, only delay is if tablets arirve broken or unforseen power outag2 hours
 Confidence
Optimistic Most Likely Pessimistic Rating Known Dates
(H/M/L)

1 week 11 days 3 weeks H

4 hours 3 days 4 days L

5 days 1 week 2 weeks L

2 hours 4 hours 2 days H

1 day 2 days 3 days L

2 hours 4 hours 1 day M

30 minutes 1 hour 3 hours H
3 hours 4 hours 6 hours M
3 hours 4 hours 6 hours L

2 days 4 days 6 days M

1 hour 2 hours 2 days H

Additional Resources
Title Link Date Added
7 Digital Menu Ordering System Highlights
To Keep Customers Coming Back For More https://www.talech.com/blog/2020/11/06/resources-7-digital-menu-orde
10/7/2021
Best Uses for Tablets at Your Restaurant https://www.business.com/articles/best-tablet-uses-restaurants/
10/7/2021
 Notes

talks
talks about
about autmatic pairing
benefits of suggestions,
tablets something
for people with to and
disbilities consider
anxiety, interesting!
also talks about corss-promoting (inventory mix increase wanted) and how tablets can manage business inventory
manage business inventory
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Average ticket time is 8 minutes for
Customer Satisfaction appetizers and 12-15 minutes for entrees.
Customer Satisfaction A one-minute
Less than 5% or
of less average
customers checkout
who time.
use tablets
Customer Satisfaction report technical issues each week.
Customer Satisfaction 98%
Less tablet order
than 10 accuracy.
minute average wait time for
Customer Satisfaction seating.
 Evaluation
Are the customers Questions
having a better dining The average Evaluation
ticket timeIndicators
is 8 minutes for
experience with the tablets? appetizers and 12-15 minutes for entrees.
Are the tablets saving time? Checkout
Less than time
5% of forcustomers
guests is 1 minute
who or less.
use tbalets
Do
Arethe
thetablets workreceiving
customers as expected?
the correct report technical issues each week.
orders? 98% of customers receive the correct order.
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description
Average ticket time is 8 minutes for Evaluation
Are the customers Questions
having a better dining
appetizers
A one-minute or12-15
and minutes checkout
less average for entrees. experience with the tablets?
time.
Less than 5% of customers who use Are the tablets saving time?
tbalets report technical issues each week. Do
Arethe
thetablets workreceiving
customers as expected?
the correct
98%
Less tablet order
than 10 accuracy.
minute average wait time for orders?
seating.
 Evaluation
The average Indicators
ticket time is 8 minutes for
appetizers and 12-15 minutes for entrees.
Checkout time for guests is 1 minute or
less.
Less than 5% of customers who use
tablets
98% of report technical
customers issues
receive the each week.
correct
order.
How long did your entire Survey Question
dining experience take? Please Question Type
use your best judegement. Multiple choice
How easy was the tablet for you to use? Multiple choice
Did
Howeveryone in your
long did you waitparty receive
between the correct
ordering order?and it's
your entree Yes/No
arrival. Please use your best judgement. Multiple choice
How long did you wait in the lobby before being seated? Multiple choice
Did
Were you order
there any any of the
errors reccomended
that paired
occured during youritems?
dining Yes/No
experience?
Would you reccomend dining here with the tablet experience Multiple choice
to friends?
Are there any other comments you have for us related to the Yes/No
tablet
Pleaseexperience? If so, of
rank the features please let usthat
the tablet know!
you like from Open-ended
highest (1) to lowest (5). Scaled
Your checkout was quick and easy. True/False
 Question Answer Options (depends on question type)
Option #1 Between Option #245
30 and Between Option #3 to 1 Between
45 minutes Option #4and
1 hour
Less than 30 minutes minutes hour 1.5 hours
Extremely Difficult Difficult Nuetral Easy
Yes No
Between 5 and 10 Between 10 and 15
Less than 5 minutes minutes
Between 5 and 10 minutes
Between 10 and 30 More than 15 minutes
5 minutes or less minutes minutes more than 30 minutes
Yes No
0 errors 1 error 2 errors 3 errors
Yes No
the checkout page
Open-ended (where you order and
pairing eccomendations the menu page pay) the games page
1 0
pe)
Option #5
More than 1.5 hours
Extremely easy
Our order never
arrived. We had to ask
someone.
I had a reservation

4 or more errors

the featured items

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