Email Reponse Template
Email Reponse Template
Hi [Name],
Thank you for your email notifying that you will be ceasing care at Gowrie. We will be sad to see
[Child Name] and your family leave our care, however we hope that you have enjoyed your time at
our service.
As per Gowrie’s Enrolment Policy and as outlined in the Parent Handbook, you are required to
provide four weeks’ notice prior to ceasing care from our service. Therefore, your last day with
Gowrie will be [Date].
Please be advised that your child(ren) will need to attend their last booked session to receive
childcare subsidy. This is a requirement enforced by Centrelink, not Gowrie, and should you not
attend a debt will be incurred as a result of your Child Care Subsidy not being paid for any days after
your child physically attends. For more information please visit Services Australia at
https://www.servicesaustralia.gov.au/individuals/services/centrelink/child-care-subsidy/how-manage-
your-payment/if-your-child-absent-from-child-care.
Gowrie appreciates feedback from our children and families on how we can improve our service.
Should you wish to, you are welcome to complete our cease of care survey. The survey takes
approximately five minutes to do, and your responses will assist us to learn, develop and
continuously improve. The survey can be accessed here - https://forms.gle/jsby1f74xCvsCmxS7.
Thank you again for choosing Gowrie for your family. We wish you all the very best in the future.
Yours sincerely,
[Email Signature]
Hi [Name],
Thank you for your email requesting casual booking/s. I am happy to confirm the bookings for you.
Please be advised that as per Gowrie’s Casual Booking Policy and as outlined in the Parent
Handbook, you are required to provide one week’s notice to cancel casual bookings and incur no
cost. If you do not provide the notice, you will be charged for the casual booking you originally
requested.
Please note that should you book the same day casually for a period of four consecutive weeks, the
booking will be made into a permanent booking. To cancel or change a permanent booking, we
require a two-week notice period.
Yours sincerely,
[Email Signature]
Hi [Name],
Thank you for your email requesting casual booking/s. Unfortunately, we are unable to accommodate
your booking at this time, due to our enrolment numbers on this day/s.
If you would like to be placed on the waitlist for the day/s you have requested, please let me know as
soon as possible. Should a booking place become available either before or on the day you require,
we will contact you to see if you would like to confirm a booking.
We are sorry we have not been able to assist you with your booking on this occasion. Please don’t
hesitate to contact me if you have any queries or concerns, and please accept our apology for any
inconvenience caused.
Yours sincerely,
[Email Signature]
HOLIDAY RATES
Hi [Name],
Thank you for your email regarding your family taking holidays and for providing the required four
weeks’ notice. I am pleased to confirm that as per Gowrie’s Fee Policy, we will be reducing your
charges for the period you are away and administering Gowrie’s holiday rate.
You are eligible for up to four weeks, or 10 days of holiday bookings (based on whichever comes
first). Therefore, after taking the holidays you have just confirmed, you now have [number] holiday
bookings remaining for this financial year.
If you have any questions regarding your holiday bookings, please don’t hesitate to contact me. We
hope you have a relaxing and restful break, and we look forward to seeing you upon your return.
Yours sincerely,
[Email Signature]
ENROLMENT INFORMATION
Hi [Name],
Kind regards,
[Email Signature]
Templates For Enrolment
Please see below for email response for people enrolling that haven’t provided everything. We just
need to change the bits in red and add in exactly what is missing.
Hi XXX,
Thank you for submitting an enrolment form for Gowrie Kewdale. Before we can confirm your
enrolment, there is some further information that we require. Can you please assist us by providing
the below..
Xx
Xx
Once this information has been received, we will be able to confirm the enrolment with Gowrie and
provide a commencement date. Please keep in mind that it is generally two weeks between the
receival of all enrolment documentation and first booked session in care.
Hi xx,
Thank you for submitting all enrolment information for child name. We are pleased to confirm your
enrolment with Gowrie commencing on date for include days that they are enrolling.
We encourage families to make use of our stay and play sessions to give our little learners the best
opportunity for a smooth transition into care. Would you like to book in some stay and play sessions
in the lead up to commencing in care?
Please let me know if you have any questions.
Warm regards,
Hi xx,
We have now processed and entered child’s name enrolment. To ensure that we can receive CCS,
can you please log into your Centrelink account and confirm the enrolment with Gowrie. The
enrolment details will be found under family, then childcare. Please let me know once this has been
completed.
Please let me know if you have any questions.
Warm regards,
Late Pick Up
Hi xx,
As you are aware, our centre opening times for Gowrie Karawara are 7am to 6pm. As stipulated in
our enrolment form and parent handbook, late fees apply for any pick up after 6:00pm. I have copied
the section from our enrolment form, and have attached the parent handbook for you.
I/we understand that a system of payment for late collection operates at the centre, to cover
payments to staff who are required to work outside their rostered shift, and that I/we are obliged to
drop off and pick up the child as negotiated with the centre and within the opening hours. Any late
collection of my/our child will result in a fee being charged. Refer to the delivery and collection of
children policy for further information, including the current late fee amount.
Our late collection fee is currently $2 per minute, per child. A fee of $xx will be applied to your
account for the late collection times this week, which are detailed below..
Monday 13 March – 6:05
Warm Regards,