CITIZENS CHARTER

2022 (3rd Edition)

1
 I. Mandate

a. Ordinance No 9110, S-71. The ordinance creating the QC Planning

Commission and Development Board to coordinate all aspects of economic
planning and development of Q,C particularly its physical and human
resources and to enhance its potential for industry and commerce.
b. MMC Circular 21, S-80: Implementing Guidelines for the Establishment/
Organization of Local Development Planning Office in all cities/ municipalities
in Metro Manila and specifying minimum requirement on staffing pattern.
c. MMC Unnumbered Circular, S-83: Revised Implementing Guidelines for the
Organization of Local Development and planning Office in each
city/municipality as an amendment to MMC Circular No. 21-80. Provided also
the comprehensive functions in adherence to the local government code and
elevated the planning office into a department level.
d. MMC Executive Order No. 06- 87: Creating and/or Strengthening the Local
Development Planning Offices (LDPO) in Metropolitan Manila.
Institutionalized the creation of the LDPO in Metropolitan Manila
e. MMC Circular No.06, S-87: Implementing Guidelines for the Upgrading of
Local Development Planning Offices in Metropolitan Manila.
f. Local Government Code (RA7160) 1991: Provides for the autonomy of LGUs
and provision of mandatory offices among others.
g. Ordinance No.1369- S-04: An Ordinance amending the Zoning Ordinance
and designating the City Planning and Development Officer as Zoning
Administrator
h. Ordinance No.SP-1965, S-09: An ordinance assigning the Subdivision
Administration Unit (SAU) as a permanent division under the City Planning
and Development Office.

II. Vision
An effective, efficient, and reliable partner in the responsible governance of
Quezon City.A model planning office of local government in the country.

III. Mission

• Provide policy direction for future growth

• Advocate for active people’s participation
• Ensure efficient coordination with and among private sector
• Provide timely and accurate info to all levels of management
• Ensure rational allocation and use of resources
• Ensure implementation of plans
• Institutionalize Planning as management tools in all levels and agencies of
the city
• Provide technical assistance

IV. Service Pledge

We are committed to ensure that the preparation /formulation of the city’s

development plan is highly participatory and consultative to allow the city’s
officialdom and citizenry to feel a strong sense of ownership and ensure the
realization of the general welfare goal as cited in Section 16 of RA 7160.

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 LIST OF SERVICES

External Services Page Number

1. Receipt and Endorsement of Incoming Communications 4-5
/correspondence

2. Request for information / Securing of Statistical Data 6-7

- Comprehensive Land Use Plan
- Comprehensive Development Plan
- Local Development Investment Program
- Socio-Economic and Ecological Profile
- Annual Investment Plan
- Other City Plans and Statistics

3. Special Studies/ Researches/ Project Proposals & Evaluation 8-9

4. Land / Property Acquisition Program 10-13

5. Locational Clearance for Business Permit: 13-14

New @ QC eServices

6. Locational Clearance for Business Permit: 15-16

Renewal and Compliance @ QC e Services

7. Locational Clearance for Business Permit: 16-17

Walk-in Renewal and Compliance

8. Locational Clearance for Building Permit: New (Simple) 17-19

Renovation & Interior Renovation @ One-Stop-Shop (OSS)

9. Locational Clearance for Building Permit: New (Regular), 20-23

Renovation, Repair and Additional @ Building Regulation
One-Stop-Shop (BROSS)

10. Locational Clearance for Building Permit: Cell Sites 24-27

@ Building Regulation One-Stop-Shop (BROSS)

11. Locational Clearance for Building Permit: Subdivision for 28-30

Community Mortgage Program (CMP)on Regular Processing

12. Locational Clearance for Building Permit: 31-34

Certificate of Exception (COE) on Regular Processing

13. Locational Clearance for Building Permit: 35-37

Special Use Permit (SUP) on Regular Processing

14. Zoning Certificate 38

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 15. Development Permit for Subdivision Approval 39

16. Feedback and Complaints Mechanism 40-41

17. List of Divisions 41

1. RECEIPT AND ENDORSEMENT OF INCOMING COMMUNICATIONS

/ CORRESPONDENCE
Receiving/processing of incoming communications from various agencies addressed
to the City Planning and Development Officer.
Office or Division: Admin Division
Classification: Simple
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
Who may avail: City Departments/Offices/Operating Units
City Councilors
NGO/PO/CSOs
National government agencies
Local government units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original copy – Letter, Memo, None
Endorsement/Indorsement, Transmittal,
Routing Slip
Attachment of supporting documents
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
1. Submit 1.1 Receive, classify None 5 minutes Assigned Staff
document/s to and encode various Administrative
Receiving Area submitted Division
document/s/
communications
(such as
Transmittals,
Memoranda,
registered mails,
emails, etc.) in the
Document Tracking
System for
Reference/ Control
Number.

Review document Chief

classification Administrative
. Officer,
Administrative
Division
1.2 Submit to CPDD 2 minutes Assigned staff
Department Head for (Administrative
review of document Division)
classification.
1.3 Review / Assign /
Sign routing slip for
handing over to 10 minutes CPDD Head
concerned/assigned
CPDD Sector
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 1.4 Depending on which
sector assigned task
is handed:
1.4.1 Receive, record 1 min Assigned staff
and check (concerned
completeness of Sector)
submitted
documents
1.4.2 Conduct 2-5 days*
Complete Staff
Work thru
review,
evaluation and
analysis;
inspection; data
gathering;
recommendation
of proper action;
preparation of
necessary
documents to
grant request or
implement given
instructions.
1.4.3 Submit Division Chief of
evaluation report concerned sector
and/or draft
action
documents to
CPDD Head for
review and
conformance
1.4.4 Review/ 5 mins CPDD Head
Approve/sign
final revised
action
documents

2. Receive replies to Release signed 5 mins Assigned

requests, document/s to Staff/Records
demands, concerned city Officer
appeal/s, etc. department/office/unit Administrative
/entities concerned Division

Total 5 days*
28 minutes
Note: * time may differ depending on the complexity of the request/proposal

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2. SECURING OF STATISTICAL DATA
Conduct of information exchange and research services
Office or Division: Planning and Development Information Unit (PDIU), Special
Projects Division (SPD)
Classification: Simple
Type of Transaction: G2C (Government to Citizen)
G2G (Government to Government)
Who may avail: City Departments/Offices/Operating Units
City Councilors
NGO/PO/CSOs
National government agencies
Local Government Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Research/Data Request Form (for
students / researchers) PDIU, SPD

FEES TO BE PROCESSIN PERSON

CLIENT STEPS AGENCY ACTIONS
PAID G TIME RESPONSIBLE
1. Inquire on who and Receive and direct None 15 secs Assistance
where to approach client to Desk/Receiving
to get data or appropriate CPDO Area
information on Sector, Unit, or
Socio-economic personnel:
Profile and other
Development Sectors:
Information of QC Social Devt
and its barangays Planning Division
(SDPD)

Economic
Development
Planning Division
(EDPD)

Special Projects
Division (SPD)

Land Use and

Infrastructure
Division (LUID)

Institutional Devt
Planning Division
(IDPD)
2. Convey and relate Confer with client None 2 mins Client /
to concerned PPDO and provide Requesting
Personnel of his/her necessary form Party
data requirements
(Accomplish Data
Request Form)
3. Submit Provide Assistance None 5 mins Data
accomplished form to client . Management
(Data Request Determine the Officer, SPD
Form) to PDI unit availability of the
data

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 Sign in the logbook
indicating data
availed of among
others
(State particulars of
the data being
availed of)
1a. If data available is Copy data to the 3 mins Data
in soft copy, client CD or flash drive Management
provides CD or Officer, SPD
flash drive where
data will be copied
1b. If data available is Instruct client on 20 mins
in hard copy, client the photocopying
leaves ID with the of the data
Person
Responsible and
have the data
photocopied
If data requires None 3 mins Sector/Unit
expertise in any Head and Staff
subject of interest concerned
covering the 5 (including admin
development staff, where
sectors - Refer appropriate)
Client to concerned
Planning
Development
Sector
Provide information None 10 -30* Concerned
on matters relating mins planning sectors
to the Division’s
areas of functional
interest

Total 43 mins/3 secs*

Note: * time may differ depending on the complexity of the request/proposal

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3. SPECIAL STUDIES/ RESEARCHES/ PROJECT PROPOSALS AND
EVALUATION
Infrastructure projects Identification /Prioritization
Office or Division:
Land Use and Infra Division (LUID), CPDD
Classification: Complex
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
Who may avail: City Departments/Offices/Operating Units
Barangay Officials
Private entities
NGO/PO/CSOs
QC residents/citizens
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Official request letter
Request letter to be accomplished by the
or B-1 (Basis 1) Form
proponent
• Photo copy of plans, program of works (if Office of the Secretary to the Mayor (B-1
applicable)
Form)

FEES TO BE PROCESSIN PERSON

CLIENT STEPS AGENCY ACTIONS
PAID G TIME RESPONSIBLE
1. Submit official Receives, records None 5 mins Project
letter request with request/project Development
plans / program proposal Officer III, LUID
of works (if
applicable)
Assign and schedule 1 day Project
site inspection (varies Development
depending Officer III,
on the site CPDD
location)
2. Accompany Conduct on-site 2 hours Project
project inspector inspection, survey, Development
(if needed) during interview on subject Officer I to III/
site inspection request/project Planning Officer
and provide proposal I to III, CPDD
necessary
information (if
necessary)
during ocular
validation
Identify and map/plot 25 mins. Project
the site using GIS and Development
make official request Officer III,
to General Services CPDD
Department (GSD)
and City Assessor's
Office for property
ownership status
The GSD and City 3 days Department
Assessor’s Office Head of GSD
sends back official and City
property record Assessor’s
ownership status Office

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 Prepare photos and
maps;
Evaluate/study the
proposal;
Accomplish project
inspection/validation
report form; and
Rates, prioritize and
make design
recommendation on
the proposed project
and accomplish Infra
Form B-2 (Basis 2)
Infra Form B-2 10 mins. Project
check/review/ and Development
signed by Division Officer V, Head
Chief LUID

Signing of Infra Form 5 mins. Department

B-2 by Department Head, CPDD
Head (CPDD)

Endorse to the 15 mins. Project

concerned Development
department/office/com Officer III,
mittee (ex. City CPDD
Engineering Dept./
Parks Development
and Administaration
Dept./ INFRACOM/
others) for appropriate
action
Total 4 days and 5 hrs.*

Note: * time may differ depending on the complexity of the request/proposal

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4. LAND / PROPERTY ACQUISITION PROGRAM
The acquisition of land and reserves for the city’s future various infrastructure programs-
An investment strategy employed by the QC government since 2004, land banking program
involves the tedious task of assessing site’s suitability thru title checks, status of ownership
if vacant or open space, conduct of research, site inspection, evaluation of properties
offered for sale to the city or properties which the city intends to buy

Office or Division: Special Projects Division (SPD), CPDD

Classification: Highly Technical
Type of G2C (Government to Citizen)
Transaction: G2G (Government to Government)
Who may avail: City Departments/Offices/Operating Units
Barangay Officials
Private entities
QC residents/citizens
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Official letter of intent to sell from the Request letter to be accomplished by the
owner/proponent proponent
• Photo copy of pertinent documents, lot
plan
FEES TO BE PROCESSIN PERSON
CLIENT STEPS AGENCY ACTIONS
PAID G TIME RESPONSIBLE
If proposal is coming from the Client
If land is pursued purposely by the city government
1. Submit official Receive, record None 5 mins Project
letter of intent to request/project Development
sell with pertinent proposal Officer III, LUID
documents
Assign and schedule 1 day Project
site inspection (varies Development
depending Officer III,
on the site CPDD
location)
Evaluate/Prepare 2 hours Project
recommendation Development
report Officer I to III/
Planning Officer
I to III, CPDD
Identify and map/plot 25 mins. Project
the site using GIS Development
Officer III,
CPDD
Prepare /Send letter 5 days Department
request to concerned Head of City
depts/offices for Assessor’s
further evaluation: Office, City
City Assessor’s- lot Legal Dept.,
verification and initial Engineering
appraisal Dept., and City
City Legal- legal Treasurer’s
opinion Office
City Engineering-
verification survey
City Treasurer’s -
records on updated

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realty tax payment,
etc.)

Negotiate with the 15 mins Department

owner for lot Head, CPDD
acquisition

Prepare letter of intent

to buy the property (if
viable) or letter
denying request for
proposal
If interested, request 30 mins. Department
for the City Mayor’s Head, CPDD
authority to negotiate
and enter into a
contract to acquire the
lot

Prepare City Council City Council

Resolution (City Secretary)
Land Appraisal: Secretariat,
CAC
Include in the agenda
of City Appraisal
Committee (CAC)
Meeting
Draft necessary 1 hour. City Appraisal
resolution or Committee
Committee report for
approval and
signature
Acquisition Process: City Legal
a) Prepare necessary Department
Deed of Sale

b) Prepare draft deed City Legal

of sale for review Department
and signature by
the proponent and
of the City Mayor
c) Request for 15 mins. Department
appropriation in Head, CPDD &
the acquisition of City Budget
the property thru
preparation of
Work Financial
Plan (WFP)
d) Issue Advice of City Budget
Allotment (AA) Dept. Head, City
Mayor

e) Prepare Obligation 15 mins PDO III, CPDD

Request (AA +
supporting
documents) and
Disbursement
Voucher (DV)

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 f) Issue Certificate of Fiscal Mgt. &
Availability of Funds Control Unit,
(CAF) (OBR + AA + City Accounting
supporting Dept.
documents) for
pre/post audit

g) Evaluate OBR and To FCU for

DV auditing; to City
Treasurer’s
Office for
Request of
Obligation and
Allotment
(ROA); DV for
signature of the
City Accountant,
City Treasurer
and the Hon.
City Mayor
2. Receive Initial Issuance and release Cash Division,
payment (50%) of check payment City Treasurer’s
Office

Prepare breakdown of 1 day Liaison Officer,

payment of taxes and CPDD
fees: (Capital Gains
Tax (CGT) and
Documentary Stamp
Taxes (DST) to BIR
* Same process City Budget
(Steps c to g) in the Dept
acquisition process City Accounting
Dept
City Treasurer’s
Office
Office of the
Mayor
Payment of CGT & 1 day Liaison Officer,
DST to BIR CPDD

Issue and release of BIR Revenue

Certificate Authorizing District Office
Registration (CAR) (RDO)

(O.R.+ supporting Liaison Officer,

documents) CPDD
Request to the City 15 mins. Department
Treasurer’s office in Head, CPDD
the Transfer Tax
payment 5 working Transfer Tax
days Certificate of
Exemption c/o
City Treasurer’s
Office)

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 Computation of 3-5 days* Liaison Officer,
Registration fee to CPDD
Registry of Deeds +
plus supporting
documents

* Same process c/o City Budget

(Steps b to g) in the Dept., City
acquisition process Accounting
Dept., City
Treasurer’s
Office, Office of
the Mayor
Pay Registration Fee 1 day Liaison Officer,
to Registry of Deeds CPDD

Issue and release c/o Registry of

New TCT in the name Deeds
of QC Government

3. Receive Final Same process (Steps 10 days* c/o City

Pay (50%) f and g) in the Accounting
acquisition process Dept., City
Treasurer’s
Office, Office of
the Mayor

Issuance and release 1 day c/o Cash

of check payment Division, City
Treasurer’s
Office
Total 14 days and 5 hrs.*

Note: * time may differ depending on the complexity of the request/proposal

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5. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT: NEW @ QC
eServices
Locational Clearance is issued to business owners that serve as a pre-requisite
document in the issuance of a Business Permit to guarantee that thebusiness is in
compliance with the Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of Transaction: G2B
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
QC eServices website registration https://qceservices.quezoncity.gov.ph/
Attachment of Supplemental Documents
(whichever is applicable)
• Certificate of No Objection from HOA
HOA
or Neighbors’ Consent
• Barangay Council Resolution Concerned Barangay
• Building Permit or Certificate of
Occupancy/Locational Clearance
DBO/ZAU
(Building)/SUP/COE/SP(City Council
Resolution)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
3. Register and log in to BPLD Technical
the QC eServices Staff
website and create an
account
4. Fill out the Unified BPLD Clerks
Online Business Permit /Evaluators
Application (UOBPA)
and attach/upload
documentary
requirements

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5. Submit the business 3.1 Receive online Zoning Fee 1 minute ZAU Evaluator
permit application form business permit (integrated in
application the tax bill)
system ₱345.00 -Sari-
3.1.1 Encode Sari Store 5 minutes
business ₱545.00- all
information to other
ZAU system to businesses
create ZAU
record and
generate a
ZAUtransactio
n number
3.1.2 Evaluate the 1 minute
permissibility
of the
business
activity and
location based
on the QC
Zoning
Ordinance

3.1.3 Go back to the 1 minute

QC e-Services
system, copy
the evaluation,
validity period
and submit it
back to BPLD

6. Receive the printed BPLD

copy of LC thru the
Document Delivery
System of BPLD

6. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT: RENEWAL

AND COMPLIANCE @ QC eServices
Locational Clearance is issued to business owners that serve as a pre-requisite
document in the issuance of a Business Permit to guarantee that thebusiness
complies with the Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of Transaction: G2B
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
QC eServices website Registration https://qceservices.quezoncity.gov.ph/
Attachment of Supplemental Documents
(whichever is applicable)
• Previous Locational Clearance ZAU
• Certificate of No Objection from HOA or
HOA
Neighbors Consent
• Barangay Council Resolution Concerned Barangay
• Building Permit or Certificate of
DBO/ZAU
Occupancy/Locational Clearance
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 (Building)/SUP/COE/SP(City Council
Resolution)
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
1. Register and log in to BPLD Technical
the QC eServices Staff
website and create an
account
2. Fill out the Unified BPLD Clerks
Online Business /Evaluators
Permit Application
(UOBPA) and
attached/upload
documentary
requirements
3. Submit the business 3.1 Receives the Zoning Fee 1 minute ZAU Evaluators
permit application online business (integrated
form permit withthe tax bill)
application ₱345.00 -Sari-
system Sari Store
3.2 check if the ₱545.00- all 5 minutes
business has an other
existing record businesses
in the ZAU
system; if none
business will be
treated as new
application
3.3 If the application 1 minute
has an existing
record, verify
business info in
the application
form to
determine the
accuracy with
the LC
3.4 Go back to the 1 minute
system; copy
the evaluation,
validity period,
and submit it
back to BPLD
4. Receive the printed BPLD
copy of LC thru the
Document Delivery
System of BPLD

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7. LOCATIONAL CLEARANCE FOR BUSINESS PERMIT: WALK-IN
RENEWAL AND COMPLIANCE
Locational Clearance is issued to business owners that serve as a pre-requisite
document in the issuance of a Business Permit to guarantee that the business
complies with the Zoning Ordinance.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of Transaction: G2B
Who may avail: Business Owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopy Business Permit ZAU
Photocopy of previous Locational Clearance ZAU
Supplemental Documents (whichever is
applicable)
• Certificate of No Objection from HOA or
HOA
Neighbors Consent
• Barangay Council Resolution Concerned Barangay
• Building Permit or Certificate of
DBO/ZAU
Occupancy
• If among listed that requires the ff:
▪ Special Use Permit (SUP)
▪ Special Permit (SP) City Council thru a Resolution
▪ Certificate of Exception (CEO)
▪ Market Franchise
If Representative, photocopy and to present
the original of the ff:
• Duly notarized Authorization
Business owner
Letter/Special Power of Attorney
• Representative’s Government issued BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Identification Card Ibig
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit printed Unified 1.1. Receives, check None 5 minutes Receiving Clerk
Online Business documents, and
Permit Application verify records the
(UOBPA) or fill out application
Unified Online 1.1.1. Issue claim stub
Business Permit
Application 1.2. Check ZAU 5 minutes Evaluation
(UOBPA)with the record and Group
required documents validate previous
for initial assessment evaluation and
and verification amend the LC
1.2.1. Prints/affix
initials in the
LC with OIC,
ZAU eSign

1.3. Review the 10 minutes Asst, CPDO

printed LC before (OCM Memo
releasing dated Dec. 5,
2019)
1. Receive the LC 3.1 Iissue the LC to 5 minutes Releasing
the Client Clerk

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8. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: FOR NEW
(SIMPLE), RENOVATION & INTERIOR RENOVATION @ONE-STOP-
SHOP (OSS)

The Locational Clearance is issued to the developers/lot ownersas a pre-requisite in

the issuance of Building Permit to guarantee that the building and itsdesign
components comply with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Simple
Type of
G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Simple: 1 to 3 Storey Residential (1 unit), 2 Storey Commercial Bldg. and Warehouse not
exceeding 1,500 sqm. floor area/Interior renovation inside the mall
Tax Clearance/Real Property Tax Receipt &
Bill (1 original, 1 photocopy of the current City Treasurer’s Office (CTO)
year)
Proof of Lot Ownership(whichever is
applicable)
Transfer Certificate of Title (1 certified true
Land Registration Authority (LRA)
copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1
Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special
Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s
President of the Corporation
Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed)-not required
Licensed Geodetic Engineer
for interior renovation
ArchitecturalPlan (2 sets signed & sealed)&
Licensed Architect
PTR
For Representative
• Duly notarized Authorization
Letter/Special Power of Attorney (1 Registered Lot Owner
original)
• Government issued Identification Card
BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
of the person being represented (1
Ibig
photocopy)
• Government issued Identification Card BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
representative (1 photocopy) Ibig
Long Folder
Supplemental documents:
• Neighbor’s firewall consent (1 original, 1 Adjacent neighbor
photocopy)
• HOA Approved plan (2 sets, blueprint of
Architectural Plans) HOA
• DPWH Clearance if located along a
national road (1 original, 1 photocopy) Department of Public Works and Highways
• MMDA Clearance if along the river,
waterways (1 original, 1 photocopy) Metro Manila Development Authority

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 • Earthquake Hazard Assessment (1 Phivolcs
original, 1 photocopy)
• Barangay Council Resolution (1 original, Concerned Barangay
1 photocopy)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Register to log in DBO
to the QC
eServices website
and create an
account
2. Fill out the Online DBO
Building Permit
Application and
attach/upload
documentary
requirements
3. Submit the 3.1. Receive the 3 minutes Receiving
accomplished building permit Clerk (ZAU)
application form application form
with the
physical file
from DBO
3.1.1. Record the
application
and route
documents to
Evaluators

3.2. For initial 1 hour ZAU

evaluation (1 to 3 Evaluator
3.2.1. Verifythe zone storeyres’l, 2
classification storey
and evaluate commercial
plans based and
on QC Zoning warehouse)
Ordinance;
verify 30 minutes
compliance to (Interior
line and grade renovation)
and other
architectural
details based
on Local
Building Code
3.2.2. Recommend
the issuance
of Locational
Clearance
(LC) or Notice
of Action
(NOA)

3.3. Final evaluation 3 minutes PDO IV, ZAU

3.3.1. Review the
Project
Evaluation
Report and
approves the

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 recommendati
on
3.3.2. Tag and 3 minutes PDO IV, ZAU
return the
physical
documents to
DBO

3.4. Receive the

physical file
from DBO
with printed LC
(affixed
eSignature of Resd’l.
OIC, ZAU) and Processing
Order of Fee -
Payment (OP); ₱ 3.00/m² of
check, approve TFA
and affix initials Verification
to LC or NOA Fee -
and Order of ₱100
Payment for Comm’l. 30 seconds ZAU Clerk
final billing Processing
3.5. Receive LC Fee-
from DBO to put ₱ 10.00/m²
on the QC seal of TFA
3.6. Return the LC Verification
to DBO for Fee-
release ₱200.00
4. Receive the copy Releasing
of LC or NOA thru Clerk DBO
the releasing
counter of DBO

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9. LOCATIONAL CLEARANCE FOR BUILDING
PERMIT:NEW(REGULAR), RENOVATION, REPAIR, AND
ADDITIONAL@ BUILDING REGULATION ONE-STOP-SHOP
(BROSS)

The Locational Clearance is issued to the developers/lot ownersas a pre-requisite in

the issuance of Building Permit to guarantee that the building and its components
comply with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Regular
Type of
G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt & City Treasurer’s Office (CTO)
Bill (1 original, 1 photocopy of the current
year)
Proof of Lot Ownership(whichever is
applicable)
Transfer Certificate of Title (1 certified true Land Registration Authority (LRA)
copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Previous Building Permit/Previous Building Owner
Locational Clearance/Approved Plan for
Renovation, Repair & Additional (1 Certified
True Copy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & sealed) & Licensed Architect
PTR
For Representative
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card representative (1 photocopy) Ibig
Long Folder
Supplemental documents:
• Neighbor’s firewall consent (1 Adjacent neighbor
original, 1 photocopy)
• HOA Approved plan(2 sets, blueprint HOA
of Architectural Plans)
Department of Public Works and Highways
• DPWH Clearance if located along a
national road (1 original, 1
photocopy)
21
 • MMDA Clearance if along the river, Metro Manila Development Authority
waterways(1 original, 1 photocopy)
• Earthquake Hazard Assessment(1 Phivolcs
original, 1 photocopy)
Concerned Barangay
• Barangay Council Resolution(1
original, 1 photocopy)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
1. Register to log in
to the QC
eServices website
and create an
account
2. Fill out the Online DBO
Building Permit
Application and
attach/upload
documentary
requirements
3. Submit the 3.1. Receive the 5 minutes DBO & ZAU
accomplished application form Receiving
application form with the Clerk
physical file
from DBO
3.2. Tag and
transmit
application with
physical
documents to
the evaluators
3.3. For initial 1 hour ZAU
evaluation (1 to 3 storey Evaluators
3.3.1. Verifythe zone res’l, 2 storey
classification commercial
and and
evaluateplans warehouse)
based on QC
Zoning 30 minutes
Ordinance; (Interior
verify renovation)
compliance to
line and grade
and other
architectural
details based
on Local
Building Code
3.3.2. Recommend
the issuance
of Locational
Clearance
(LC) or Notice
of Action
(NOA) with
corresponding
remarks
3.3.3. Tag and
transmit the
physical file

22
 for final
evaluation

3.4. Final evaluation 10minutes PDO IV, ZAU

3.4.1. Review the
Project
Evaluation
Report and
approve the
recommendati
on
3.4.2. Tag DBO thru 1 minute ZAU Clerk
the system
3.4.3. Return 1 minute ZAU Clerk
approved LC
to the
Evaluator for
stamping and
signing of
architectural
plans
3.4.4. Print Notice of 1 minute ZAU
Action Evaluator
(NOA)with
corresponding
remarks
stating the
conditions/
justifications
with e
Signature

3.5. Print LC and 5 minutes ZAU

final billing for Clerk/PDO IV
approved LC
and affix initials
3.6. Transmit 5 minutes ZAU Clerk
documents
(physical file) to
OIC, ZAU for
final approval
and signature
3.6.1. Receive and Resd’l. 20 minutes Receiving
record the Processing Staff of OIC,
documents Fee - ZAU
3.6.2. Review/ ₱ 3.00/m² of 2 days OIC, ZAU
approve the TFA
LC; signOrder Verification
of Payment Fee -
(OP) ₱100 20 minutes ZAU Clerk @
3.6.3. Returnphysica Comm’l. 2nd Floor,
l file returned Processing Building D
to receiving Fee-
clerk ₱ 10.00/m²
of TFA
3.7. Receive the Verification 5 minutes ZAU
documents Fee- Releasing
3.7.1. Put on the QC ₱200.00 1 minute Clerk
logo seal on
LC

23
 3.7.2. Tag and 3 minutes ZAU
transmit the Releasing
physical file to Clerk
DBO with LC
and OP for
releasing

4. Receive the copy 5 minutes Releasing

of NOA with Clerk@
theevaluated Ground Floor
documentsat
Window 12
(after3.4.4action)
5.
Receive the copy 5 minutes Releasing
of LC thru the Clerk DBO
releasing counter
of DBO together
with other
approved plans
and related
permits for building
construction/renov
ation

24
10. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: CELL SITE
@ BUILDING REGULATION ONE-STOP-SHOP (BROSS)

The Locational Clearance is issued to the developers/lot ownersas a pre-requisite in

the issuance of Building Permit to guarantee that the building and its components
comply with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Regular
Type of
G2B
Transaction:
Who may avail: Telecoms Owners, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax Receipt & City Treasurer’s Office (CTO)
Bill (1 original, 1 photocopy of the current
year)
Proof of Lot Ownership (whichever is
applicable)
Transfer Certificate of Title (1 certified true Land Registration Authority (LRA)
copy)
Lease contract (1 photocopy) Registered Lot Owner
Award Notice (1 photocopy) Registered Lot Owner
Deed of Sale (1 photocopy) Registered Lot Owner
Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
Affidavit of Consent to construct/Special Registered Lot Owner
Power of Attorney (SPA) (1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Certification from lot owner that there is no Building Owner
Homeowners Association within the area
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Certification that the proposed cell site is Licensed Geodetic Engineer
outside the CAAP Critical Areas
Affidavit of Undertaking to Conduct Social Telecom Owner
Preparation
Architectural Plan (2 sets signed & sealed) & Licensed Architect
PTR
For Representative
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card representative (1 photocopy) Ibig
Long Folder
Supplemental documents:
• DPWH Clearance if located along the Department of Public Works and Highways
national road (1 original, 1
photocopy) Metro Manila Development Authority
• MMDA Clearance if along the river,
waterways (1 original, 1 photocopy)
• Earthquake Hazard Assessment (1 Phivolcs
original, 1 photocopy)

25
 • Barangay Council Resolution (1 Concerned Barangay
original, 1 photocopy)
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. Register to log in
to the QC
eServices website
and create an
account
2. Fill out the Online DBO
Building Permit
Application and
attach/upload
documentary
requirements
3. Submit the 3.1 DBO tags ZAU 5 minutes DBO & ZAU
accomplished thru System Receiving
application form 3.1.1 Receive the Clerk
physical file
3.1.2 Tag and
transmit
physical
documents for
evaluation

3.2 For initial

evaluation 30 minutes ZAU
3.2.1 Verify the Evaluators
zone
classification
and evaluate
plans based
on QC Zoning
Ordinance;
verify
compliance to
line and grade
and other
architectural
details based
on Local
Building Code
3.2.2 Recommend
the issuance
of Locational
Clearance
(LC) or Notice
of Action
(NOA) with
corresponding
remarks
3.2.3 Tag and
transmit the
physical file
for final
evaluation

3.3 Final evaluation

3.3.1 Review the 10 minutes PDO IV, ZAU
Project
26
 Evaluation
Report and
approves the
recommendati
on
3.3.2 Tag DBO thru 1 minute ZAU Clerk
the system
3.3.3 Return
approve LC to 1 minute ZAU Clerk
the Evaluator
for stamping
and signing of
approved
architectural
plan
3.3.4 Print Notice of 1 minute ZAU
Action (NOA) Evaluator
with
corresponding
remarks
stating the
conditions/just
ifications

3.4 Print LC and affix 5 minutes ZAU

initials Evaluator
3.4.1 Print LC with 5 minutes ZAU
OIC, ZAU Clerk/PDO IV
eSignature,
final billing for
approved LC
and affix Comm’l.
initials Processing ZAU
3.4.2 Print NOA Fee- 1 minute Evaluator
with OIC, ZAU ₱ 10.00/m²
eSignature of TFA
and affix initial Verification
and return to Fee-
receiving clerk ₱300.00
for releasing

3.5 Transmit 20 minutes ZAU Clerk

documents
(physical file) to
OIC, ZAU for
final approval
3.5.1 Receive and 5 minutes Receiving
record the Staff of OIC,
documents ZAU
3.5.2 Review/approv 20 minutes OIC, ZAU
e evaluation
report/LC, sign
OP
3.5.3 Return LC with 20 minutes The staff of
the physical file OIC,
to receiving ZAU
clerk

3.6 Receive the 3 minutes ZAU Clerk @

documents 2nd Floor,
Building D
27
 3.6.1 Put on the QC
logo seal on
LC 1 minute ZAU
3.6.2 Tag and Releasing
transmit the Clerk
physical file to @Ground
DBO with LC Floor
and OP

4. Receive the copy 5 minutes Releasing

of NOA with Clerk ZAU @
theevaluated Ground Floor
documents
(after3.3.4action)
Receive the copy 5 minutes Releasing
of LC thru the Clerk DBO
releasing counter
of DBO together
with other
approved plans
and related
permits for building
construction/renov
ation

28
11. LOCATIONAL CLEARANCE FOR BUILDING PERMIT: SUBDIVISION
FOR COMMUNITY MORTGAGE PROGRAM (CMP)ON REGULAR
PROCESS
The Locational Clearance is issued to the developers as a pre-requisite in the
issuance of a Building Permit to guarantee that the subdivision plan and its residential
components comply with the Zoning Ordinance and the Local Building Code.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Complex
Type of
G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 Certified True Land Registration Authority (LRA)
Copy)
Tax Clearance/Real Property Tax Receipt & City Treasurer’s Office (CTO)
Bill (1 original, 1 photocopy of the current
year)
SEC Certificate (1 photocopy) Securities and Exchange Commission (SEC)
List of Beneficiaries (1 photocopy of Master Homeowner’s Association (HOA)
list))
HLURB Certificate (1 photocopy) Housing & Land Use Regulatory
Board(HLURB)
City Council Resolution (For Subd./CMP QC Council
located in R1 & R2 Zones) (1 photocopy)
Lot Plan/Subdivision Plan (2 sets) Licensed Geodetic Engineer
For Representative
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card of the person being Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
Card representative (1 photocopy) Ibig
Long Folder
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS RESPONSIBLE
BE PAID TIME
1. Submit the 1. Receive the 15 minutes Receiving
required required Clerk
documents for documents and
initial assessment check the
and verification completeness of
requirements
1.1Issue the Order ₱200.00 3 minutes Receiving
of Payment for Clerk
Application Fee

2. Pay the 2.1. Check the OR 5 minutes Receiving

Application Fee at and assign a Clerk
the CTO and control number
submit the 2.1.1. Verify the 30 minutes Evaluation
photocopy of OR zoning Group
classification
and evaluate

29
 the plans
based on the
QC Zoning
Ordinance
2.1.2. Verify 1 ½ hour Evaluation
compliance to Group
line and grade
and other
architectural
details based
on the Local
Building Code
2.1.3. Recommend 1 day Evaluation
the issuance Group
of Locational
Clearance
(LC) or Notice
of Action
(NOA)/ For
Compliance
(FC) or site
inspection

2.2. Conduct a site 5 minutes Inspection

inspection and Group
prepare a report

2.3. Review the 3 minutes OIC, ZAU

project
evaluation
report; site
inspection
report;
recommend
approval/disapp
roval of the
application

2.4. Set the final 5 minutes Encoder/Clerk

evaluation and
print the
LC/NOA/FC
with eSign
2.5. Print the Order 10 minutes Encoder/Clerk
of Payment

2.6. Sign the Order 5 minutes OIC, ZAU

of Payment

2.7. Stamp and sign Resd’l. 5 minutes Evaluator and

the Architectural Processing PDO IV
Plan Fee-
₱3.00/m² of
TFA
Verification
Fee -
₱100.00

30
 3. Pay the 3.1 Check the 1 minute Releasing
Processing Fee at Official Receipt Clerk
CTO and submit a
photocopy of
Official Receipt
4. Receive the copy 4.1 Rrelease the 5minutes Releasing
of LC/NOA/FC and LC/NOA/FC and Clerk
the approved copy approved copy
of Architectural of Architectural
Plans Plans

12. LOCATIONALCLEARANCE FOR BUILDING PERMIT: CERTIFICATE

OF EXCEPTION (COE) ON REGULAR PROCESS
The Locational Clearance is issued to the developers/lot ownersas a pre-requisite in
the issuance of Building Permit to guarantee that the building and its design
components comply with the Zoning Ordinance and the Local Building Code. A
Certificate of Exception is issued through a resolution approved by the City Council
allowing the exemption of the project from the use of the lot/property.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy of
the current year)
Proof of Lot Ownership(whichever is
applicable)
• Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
• Lease contract (1 photocopy) Registered Lot Owner
• Award Notice (1 photocopy) Registered Lot Owner
• Deed of Sale (1 photocopy) Registered Lot Owner
• Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
• Affidavit of Consent to Registered Lot Owner
construct/Special Power of Attorney
(SPA)(1 photocopy)
Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & Licensed Architect
sealed) & PTR
For Representative
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney
(1 original)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS,
Card of the person being Pag-Ibig
represented (1 photocopy)
• Government issued Identification BIR, Postal ID, DFA,PSA,SSS,GSIS,
Card representative (1 photocopy) Pag-Ibig
31
Long Folder
Mandatory Requirements for COE:
• Project Description (boundaries, Project Engineer/Architect
nature of the operation or use;
objectives to be achieved by the
project; statement as to why the
project cannot fulfill its objectives
under the Zoning Regulations
(1original, 1 photocopy)
• Environmental Impact
Study/Environmental Compliance EMB-DENR
Certificate (ECC)/Certificate of
Non-Coverage (CNC)
• Barangay Council Resolution
• Traffic Impact Study for high rise Concerned Barangay
buildings Project Engineer/Architect
Supplemental documents:
• Neighbor’s firewall consent (1 Adjacent neighbor
original, 1 photocopy)
• HOA Approved plan(2 sets, HOA
blueprint of Architectural Plans)
• DPWH Clearance if located along Department of Public Works and
a national road(1 original, 1 Highways
photocopy)
• MMDA Clearance if along the
river, waterways(1 original, 1
Metro Manila Development Authority
photocopy)
• Earthquake Hazard Phivolcs
Assessment(1 original, 1
photocopy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Apply for COE at 1.1 Receive the None 3 minutes Receiving
the City Council endorsement Clerk
thru the from the City
Chairman, Council
Committee on requesting for
City Planning, thepreparatio
Building & Zoning n of the
Project
Evaluation
1.1.1 Evaluate 4 hours Evaluation
the project Group
based on
the
submitted
mandatory
requirement
s and
present the
findings as
to the basis
of the City
Council for
32
 their
decision to
deny or
approve the
resolution
1.1.2 Review the 1 day* OIC, ZAU
project
evaluation
report and
recommend
approval/dis
approval of
the
application
2. Attend the public 3 readings City Council
consultations at
the City Council
for the approval of
the City Council
Resolution
3. Submit the 3.1 Check and 5 minutes Receiving
approved City receive the Clerk
Council documents
Resolution & ECC 3.1.1 Prepare the 10 minutes Evaluation
revised Group
evaluation
report &
recommend
the
issuance of
the
Locational
Clearance/
COE
3.1.2 Review the 1 day OIC, ZAU
project
evaluation
report;
recommend
approval of
the
application
3.1.3 Set the final Resd’l 5 minutes ZAU Clerk
evaluation Processin
and print g Fee -
the LC/COE ₱3.00/m²
with e-sign of TFA
& Order of Verificatio
Payment n Fee -
₱100.00
3.2 Sign the Comm’l 5 minutes PDO IV, ZAU
Order of Processin
Payment g Fee –
₱10.00/m²
3.3 Stamp and of TFA 3 minutes
sign the
33
 Architectural Verificatio ZAU Clerk
Plan n Fee – and
₱300.00 Evaluators
COE
Processin
g Fee-
₱ 150/m²
of TFA
subject for
exemption

4. Pay the 4.1 Check the 1 minute Releasing

Processing Fee at Official Clerk
CTO and submit Receipt
the photocopy of
Official Receipt
5. Receive the copy 5.1 Release the 5minutes Releasing
of COE and COE and Clerk
approved copy of approved
Architectural copy of
Plans Architectural
Plans

13. LOCATIONALCLEARANCE FOR BUILDING PERMIT: FOR SPECIAL

USE PERMIT (SUP) ON REGULAR PROCESS

The Locational Clearance is issued to the developers/lot owners as a pre-requisite in

the issuance of Building Permit to guarantee that the building and its design
componentsc omply with the Zoning Ordinance and the Local Building Code. The
Special Use Permit is issued through a resolution approved by the City Council
allowing the project for such use on the lot or property. The uses that require a Special
Use Permit are Gasoline/Auto-LPG, Waste Disposal Facility, Radio, and Television
Transmitting Stations, Telecommunication Tower (Greenfields), Heliports/Helipads,
Abattoir/Slaughterhouse, Cockpits/Race Tracks, Transport Terminals, Transport
Garage, Cemeteries, Funeral Parlor/Memorial Chapel/Mortuary,
Crematorium/Columbarium.

Office or Division: Zoning Administration Unit (ZAU)

Classification: Highly Technical
Type of
G2B
Transaction:
Who may avail: Developers, Property Lot owners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Tax Clearance/Real Property Tax City Treasurer’s Office (CTO)
Receipt & Bill (1 original, 1 photocopy of
the current year)
Proof of Lot Ownership(whichever is
applicable)
• Transfer Certificate of Title (1 certified Land Registration Authority (LRA)
true copy)
• Lease contract (1 photocopy) Registered Lot Owner
• Award Notice (1 photocopy) Registered Lot Owner
• Deed of Sale (1 photocopy) Registered Lot Owner
34
• Memorandum of Agreement (MOA) (1 Registered Lot Owner
photocopy)
• Affidavit of Consent to Registered Lot Owner
construct/Special Power of Attorney
(SPA)(1 photocopy)
• Authority to Sign/Corporate Secretary’s President of the Corporation
Affidavit (1 photocopy)
Lot Plan (1 set signed & sealed) Licensed Geodetic Engineer
Architectural Plan (2 sets signed & Licensed Architect
sealed) & PTR
For Representative
• Duly notarized Authorization Registered Lot Owner
Letter/Special Power of Attorney (1
original)
• Government issued Identification Card BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
of the person being represented (1 Ibig
photocopy)
• Government issued Identification Card BIR, Postal ID, DFA,PSA,SSS,GSIS, Pag-
representative (1 photocopy) Ibig
Long Folder
Mandatory Requirements for SUP:
• Description of the project, its nature Project Engineer/Architect
of the operation or use, location,
boundaries, and size or volume of
operation;
• Identification of the components
which shall be effected by the project EMB-DENR
• Environmental Impact
Study/Environmental Compliance
Certificate (ECC)/Certificate of Non-
Coverage (CNC) Concerned Barangay
• Barangay Council Resolution
Supplemental documents:
• Neighbor’s firewall consent(1 original, Adjacent neighbor
1 photocopy)
• HOA Approved plan(2 sets, blueprint HOA
of Architectural Plans)
• DPWH Clearance if located along a Department of Public Works and Highways
national road(1 original, 1
photocopy)
• MMDA Clearance if along the river, Metro Manila Development Authority
waterways(1 original, 1 photocopy)
Phivolcs
• Earthquake Hazard Assessment(1
original, 1 photocopy)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Apply for SUP at 1.1 Receive the None 3 minutes Receiving
the City Council endorsement Clerk
thru the from the City
Chairman, Council
Committee on requesting for
City Planning, the preparation
Building & of the Project
Zoning Evaluation
35
 1.1.1 Evaluate the 4 hours Evaluation
project Group
based on the
submitted
mandatory
requirements
and present
the findings
as to the
basis of the
City Council
for their
decision to
deny or
approve the
resolution
1.1.2 Review the 1 day* OIC, ZAU
project
evaluation
report;
recommend
approval/dis
approval of
the
application
3. Attend the public 3 readings City Council
consultations at
the City Council
for the approval
of the City
Council
Resolution
4. Submit the 4.1 Check the 5 minutes Receiving
approved City documents and Clerk
Council receive
Resolution & 4.2 Prepare the 10 minutes Evaluation
ECC revised Group
evaluation
report
&recommend
the issuance of
the Locational
Clearance/SUP
4.3 Review the 1 day* OIC, ZAU
project
evaluation
report;
recommend
approval of the
application
4.4 Set the final Comm’l. 5 minutes Encoder
evaluation and Processing
print the Fee -
LC/SUP with ₱10.00
e-sign & Order /m² of
of Payment TFA
36
 4.5 Sign the Order Verification 3 minutes* OIC, ZAU
of Payment Fee -
4.6 Stamp and ₱300 3 minutes PDO IV, ZAU
sign the SUP
Architectural Processing
Plan Fee -
₱150/m² of
TFA subject
for SUP
5. Pay the 5.1 Check the 1 minute Releasing
Processing Fee Official Receipt Clerk
at CTO and
submit the
photocopy of
Official Receipt
6. Receive the copy 6.1 Release the 5 minutes Releasing
of SUP and the SUP and Clerk
approved copy of approved copy
Architectural of Architectural
Plans Plans
Note: Subject to time availability of the signatory due to prior meeting/s schedules and/or due to
immediate notice by the City Mayor.

37
14. ZONING CERTIFICATE
The Zoning Certificate is secured by real property owners of titled lots to verifyzoning
classification and structures allowed inthespecific area.
Office or Division: Zoning Administration Unit (ZAU)
Classification: Simple
Type of G2C
Transaction:
Who may avail: real property lot owners/developers/students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Transfer Certificate of Title (1 photocopy) Land Registration Authority
Sketch of Location (1 original) City Assessor’s Office/Google Map
PERSON
AGENCY FEES TO PROCESSIN
CLIENT STEPS RESPONSI
ACTIONS BE PAID G TIME
BLE
1. Fill-up application 1.1 Receive the Res’l 5 minutes Receiving
form and submit required ₱100.00 Clerk
the required documents Comm’l
documents at and check the ₱300.00
Counter 11 completeness Inst.
of ₱200.00
requirements
1.1.1 Verify the 10 minutes Evaluation
zoning Group
classification
based on the
QC Zoning
Ordinance
1.1.2 Print the 3 minutes Clerk
Zoning
Certificate
1.1.3 Review/sign 3 minutes OIC, ZAU
the Zoning
Certificate
1.1.4 Issue /sign Releasing
Order of 1 minute Clerk
Payment

2. Pay the verification 2.1 Check the 1 minute Releasing

fee at the City Official Receipt Clerk
Treasurer’s Office
and submit the
photocopy of the
Official Receipt
3. Receive the Zoning 3.1 Release the 3 minutes Releasing
Certificate Zoning Clerk
Certificate

38
15. DEVELOPMENT PERMIT FOR SUBDIVISION APPROVAL
A Development Permit is a pre-requisite for the issuance of Certificate of Registration and
License to Sellin compliance with the approved Quezon City Council Ordinance on
subdivision plan approval.
Office or Division: Subdivision Administration Unit (SAU)
Classification: Complex
Type of
G2B
Transaction:
Who may avail: HOA and Private Developers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Subdivision Plans, Eng'g. Plans and
Topo Plan (4 sets original plans) Private Developer
• Certified True Copy of TCT(1 original, 1
photocopy) Registry of Deeds - LRA
• Locational Clearance (4 photocopies) Zoning Administration Unit (ZAU)
• Certificate of Registration (CMP - BP
220) (4 photocopies) HLURB
• SEC Registration (Open Market - PD
957) (4 photocopies) Security and Exchange Commission
• MOA w/ Land Owner, Developer, or
Originator (1 original, 3 photocopies) Registered Land Ownership
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Fill up and 1.1 Check None 15 minutes SAU
submitsthe completeness of Technical
application Form documents Personnel
forCMP or PD 1.1.1 Evaluate
957 pertinentdocu
ments 1 day Evaluation
includingSubdi Group
vision Plans
andEngineerin
g Plans
1.1.2 Conduct a site
inspectionand 1-day SAU
verify the Technical
conformity of Personnel
plans in the
project area
1.1.3 Prepare the
evaluation 2 hours PDO IV
report and
recommendati
on report
1.1.4 Endorse the
application 15 minutes SAU Head
with evaluation
report and
recommendati
on to the City
Administration
Office for
legislation to
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 the QC
Council
1.1.5 Schedule on
first reading Quezon City
followed by Council
Committeehea
ring, agenda
for the second
reading, and
third/final
reading
1.1.6 Finalization of
the Proposed
Ordinance (PO City
No.) Secretary’s
1.1.7 Approved Office
Ordinance
1.1.8 Prepares Office of the
Order of City Mayor
Payment upon PDO IV
receipt of
Approved
Ordinance
2. Pay at CTO and 2.1 Check the 3 minutes PDO IV
submit the OfficialReceipt
photocopy of
Official Receipt
3. Receives 3.1 Release the 5 minutes Releasing
Development Development Clerk
Permit Permit and
Approved Subd.
Plan

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback The client may fill up the Customer Service
Survey Form found at the Receiving Area and
drop it in the designated Suggestion Box.
(Transparent Box)
How feedbackis processed Every Friday, the assigned personnel will open
the dropbox and consolidate the survey feedback
form. Feedbacks requiring response is forwarded
to the Administrative Division to specify the proper
division/personnel to take appropriate action.

For inquiries and follow-ups, the Client may

contact Tel. No. 8988-4242 loc. 1013
How to file a complaint Complaints can be filed through walk-in or e-mail.
Email Address:
[email protected]/[email protected]
v.ph
How complaints are Receiving staff will open emails daily and forward
processed printed copies of the complaint/sto the Office
Head; upon evaluation, the Office Head will
forward the complaint to the proper division/staff
for appropriate action.
40
 The complainant shall be informed of the action
through a letter which may be sent through the
contact information given/sent by the
complainant.
Contact Information of ARTA, ARTA: [email protected] 8478 5093
PCC, CCB PCC: 8888
CCB: 0908-881-6565 (SMS)

LIST OF DIVISIONS

DIVISION ADDRESS CONTACT INFORMATION

Institutional 4thFloor, Bldg. D 8988-4242
Development Planning Quezon City Hall, Local 1008
Division Elliptical Road, [email protected]
Quezon City
th
Economic Development 4 Floor, Bldg. D 8988-4242
Planning Division Quezon City Hall, Local 1009
Elliptical Road, [email protected]
Quezon City
th
Social Development 4 Floor, Bldg. D 8988-4242
Planning Division Quezon City Hall, Local 1010
Elliptical Road, [email protected]
Quezon City
th
Land Use And 4 Floor, Bldg. D 8988-4242
Infrastructure Quezon City Hall, Local 1008
Development Division Elliptical Road, [email protected]
Quezon City
th
Special Projects Division 4 Floor, Bldg. D 8988-4242
Quezon City Hall, Local 1011
Elliptical Road, [email protected]
Quezon City
th
Zoning & Urban Design 4 Floor, Bldg. D 8988-4242
Division Quezon City Hall, Local 1005/1014
Elliptical Road, [email protected]/
Quezon City [email protected]
th
Subdivision 4 Floor, Bldg. D 8988-4242
Administration Division Quezon City Hall, Local 1015
Elliptical Road, [email protected]
Quezon City
th
Administrative Division 4 Floor, Bldg. D 8988-4242
Quezon City Hall, Local 1006
Elliptical Road, [email protected]
Quezon City

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