Professional Documents
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SSQW
SSQW
Native Bush Spices Australia is based in Coffs Harbour, NSW. The business was established in
2010 to cater for a demand for Australian native food products. The company has organic
certification. The company manufactures and retails a range of organic, Australian native foods
including Native herbs and spices, Native herbal teas and Native fruit jams and conserves.
Currently the business is selling its products through a number of small supermarkets and health
stores throughout Australia. The company also has a very basic website that includes four pages:
Home, About Us, Products and Contact Details.
The company’s overall business objectives for the next three years are to increase sales and
create brand awareness, develop a broader product range, as well as expand into overseas
markets, most likely Hong Kong, Japan and Singapore.
The company’s target customers are those that enjoy gourmet foods.
The age range of Australian consumers buying products is between 35 and 65.
Most consumers are health conscious, care about protecting the environment and have an average
annual income of $80,000.
The company currently employs the following staff in its head office: CEO, Operations Manager,
Marketing Manager, Customer Service Officer and two administration staff. Ten staff are employed
in the factory making and distributing the products.
It has been decided that a new website is needed as part of the marketing communications
strategy. The new web site is seen as a critical part of the company’s expansion strategy. The
company has also decided to expand their product range at the same time to meet the market
demand from a broader customer base.
After doing extensive vendor due diligence, the Operations Manager has selected Manager
Networks to oversee the website design project as well as the product range expansion project
(Manager Networks is an organisation that provides networking events for business people across
Australia. They have recently expanded their business to include professional consultancy
services).
As a project manager (employed by Manager Networks), you have been asked to manage the web
design project and product expansion project for the client, Native Bush Spices Australia.
You will report to/receive instruction from the Operations Manager of Native Bush Spices Australia.
As with all projects, project authorisation needs to be obtained, as well as a detailed project
scoping conducted prior to the project’s commencement.
Thanks for sending through the content for the website written by the consultants, PR Pulse. I have
reviewed their website and services they offer and, given the quality of the work provided, I would
like you to prepare one newsletter and at least four blogs to be included as part of the web site
launch. I think this would greatly increase the quality and usefulness of our website. I have spoken
to Marlene from PR Pulse who advised that this work would be at a cost of $2,000 which I would
hope could be accommodated within the project timeline. Marlene has requested a formal email to
confirm that she can go ahead with the changes.
Please fill out a project Change Request Form and send it to the Operations Manager for
authorisation. I have already spoken with the Operations Manager and have their verbal approval.
Kind Regards
Marketing Manager
The Manager Networks Project Manager has been surprised at the hands-on involvement of the
Marketing Manager, especially his conversation with PR Pulse without his knowledge.
Three quotes have been received from website developers as follows:
Bestweb Design $5,750, timing indicated as 4 weeks. The examples they gave of websites
that they have developed do not seem to be suitable.
Visualweb $8,000, timing indicated as 8 weeks. The examples they gave of websites that they
have developed seem to be along the lines required.
Web designs Australia $9,000, timing indicated as 12 weeks. The examples they gave of web
sites that they have developed seem to be along the lines required.
The cooperative relationship should only be established once market research has been
performed.
Collaborative relationship established within 6 months from the implementation of the project
plan. Market research shows increases customer satisfaction and suitable demand for the new
products.
Budget available for research and development of new product range is $6,000.
The collaborative relationship with other organisation must sell products under the “Native
Bush Spices Australia” brand. Market research should target a range of generations.
15 – 22 years old
23 – 30 years old
31 – 35 years old
36 – 45 years old
46 – 60 years old
In response to the research, you have just received an email from the Marketing Manager:
Thanks for sending through marketing research results. I have reviewed the results. Although they
are comprehensive, I would like more information about the people your surveyed (gender,
profession, income bracket etc.).
I realise that further analysis and even market research is required. However, we cannot make an
informed decision before we fully understand the customers.
Kind Regards
Marketing Manager
Once again, the Manager Networks Manager is frustrated that the Marketing Manager is making
decisions and not going through the Operations Manager. Only once market research is complete,
an appropriate cooperative partnership can be identified and established.
1. Purpose
Native Bush Spice Australia adopts a standard approach to project management to ensure the
consistent use of project management procedures and templates.
This policy and procedure is designed to specify the requirements for managing projects to ensure
that project scope is articulated, stakeholders are involved, risks are managed, and project benefits
are maximized.
This policy and procedure applies to all projects.
2. Types of project
Generally, there are three types of project: small project, medium project and large project which is
determined through the project amount.
In each of the above cases the following staff are to be involved.
Project Manager
Senior management team to approve project management scope plan and kept informed of
progress.
Project Manager
Senior management team to approve project management scope plan and kept informed of
progress.
Stage one
Stage one of the project management process is triggered when a staff member or team identifies
the need to solve a problem, improve a process or implement a new service. It defines what the
project will attempt to achieve based on appropriate business justification.
At this stage, the staff member or team must complete the project authorisation template to gain
authorisation for the detailed project scope management planning.
Stage two
Stage two of the project management includes defining and documenting the project scope in the
project scope management plan.
Key tasks involved in this phase include:
Completing a project scoping using the Native Bush Spices Australia project scope template.
The project scope management plan must be completed within 2 weeks of the project authorisation
being given approval.
The project scope management plan must be reviewed by the senior management team prior to
final approval. Where any issues are identified from the project management plan scoping, it is
possible that the project may not proceed.
Stage three
The purpose of this phase is to determine how the project will be executed. This means developing
a project management plan based on the project scope. The Australian Native Bush Spice project
management template should be use. Essentially the preparation of a detailed model of the work
required to achieve the project objectives is required and confirmation of the budget and project
arrangements suggested in the Business Case. Risks are also defined and documented in a risk
management plan A detailed schedule is also prepared.
Stage four
The purpose of this phase is to implement the project. Regular reports of the progress of the
project should be provided to relevant staff, as well as regular meetings as outlined in the project
management plan.
Stage five
This is the final phase of the project and is the formal closure of the delivery component of the
project. It has two main outcomes:
The handover of project outputs to the operational areas responsible for ongoing support and
maintenance (if applicable to the project); and
4. Project Communication
It is expected that the project team meet at least weekly depending on the size of the project. A
brief email summarising the meeting outcomes must be sent to senior management.
Weekly reports must also be sent to senior management regarding project progress.
All project issues arising must be documented in the project issues register.
Project Authorisation
Project Name:
Project Manager:
1. Intended Outcomes
Briefly describe the project goals and deliverables, as well as the benefits and impact on the
organisation.
2. Resource Requirements
Briefly describe the resources that will be required to conduct this project, including the proposed
budget.
3. Proposed Schedule
Planning commence
Planning complete
Delivery commence
Delivery complete
Signature:
Date:
Project Scope Management Plan
Project assumptions
Describe at least one project assumption.
Project dependencies
Describe at least one factor on which the project is dependent.
Project constraints
Describe at least one project constraint.
Project stakeholders
Identify the project stakeholders,
Scope control process
Describe scope control management processes that will be followed.
Description of change
Changes required:
Actions
Update changes recorded in project management file Signed by:
Changes updated in the WBS Signed by:
Changes made to the budget Signed by:
Update changes to the project timeline Signed by:
Updates made to the project definition Signed by:
Approved by:
Full name:
Signature:
Date:
The request for change form should be kept in the project management file (even if it has been rejected).
Native Bush Spices Australia aims to enhance and streamline communications (internal and
external) to reinforce the vision and strategic priorities. As such, we will continue to develop and
trial new communication platforms, channels, and tools to improve information sharing and
collaboration between all staff members.
This policy is to be implemented in a way that ensures compliance with relevant legislative
requirements and standards of best practice.
Native Bush Spices Australia expects that staff will use the channels and for business purposes
only and comply with all relevant policies and procedures, the Code of Conduct.
Communication channels
Native Bush Spices Australia has a number of internal communication channels available,
including:
Channel Purpose
Meetings If possible, interaction should take place face-to-face or via telephone. All
information discussed should be summarised in an email.
Staff bulletin This contains Information from the executive to staff which is important
and relevant to their interests, including training, employment vacancies
and important announcements.
Contributions for the Staff Bulletin must be approved in advance by the
contributor’s relevant manager before being sent to the communications
officer for review and inclusion.
Staff surveys These are used to gather information and feedback from all staff
members. Surveys should be sent to staff via email link.
Native Bush Spices The intranet provides important information for staff in an easily
Australia intranet accessible location.
The intranet is to be used for conveying information which is important
and relevant from the executive team to staff. It is the responsibility of the
person contributing the content to ensure the content is factually correct.
All contributions must be approved in advance by the contributor’s
relevant manager.
Enterprise social These may be used by groups of staff to collaborate and communicate
networks (e.g. on projects online (e.g. to share and comment on work-related ideas,
Yammer, Facebook) news and activities). Personal use of these platforms may not be used
during work hours. Use of these networks must comply with the Social
Media Policy.
All Staff emails Emails are used for messages to and between staff. Staff are required to
read all their work-related emails.
Email distribution Email distribution lists may only be used by the executive team and
lists should adhere to the Privacy policy.