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Salesforce.2passeasy - Certified Business Analyst - Actual.test.2023 Apr 23
Salesforce.2passeasy - Certified Business Analyst - Actual.test.2023 Apr 23
Get the Full Certified-Business-Analyst dumps in VCE and PDF From SurePassExam
https://www.surepassexam.com/Certified-Business-Analyst-exam-dumps.html (183 New Questions)
Salesforce
Exam Questions Certified-Business-Analyst
Salesforce Certified Business Analyst Exam (SP22)
NEW QUESTION 1
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is
creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
Answer: B
NEW QUESTION 2
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants
to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans
to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
Answer: C
NEW QUESTION 3
Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined
that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk
of being unable to complete the work items.
The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity
remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity? US-4008 and US-4009
Answer: B
NEW QUESTION 4
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support.
Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?
A. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the
developers to implement the solution.
B. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has
been made and the time to make changes has passed.
C. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and
act as a liasion between business and technical teams.
Answer: C
NEW QUESTION 5
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Answer: A
NEW QUESTION 6
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role
as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The
sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
Answer: A
NEW QUESTION 7
Which permission is required to create, delete, refresh or activate a Sandbox?
A. Sandbox Editor
B. Environment Manager
C. System Administrator
D. Manage Sandbox
Answer: D
NEW QUESTION 8
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
• Custom apps
• Active Salesforce Sites
• Active flows
• Custom tabs
• Visualforce pages
A Which path should the BA take to find this information?
Answer: A
NEW QUESTION 9
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's
sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs
and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
Answer: A
NEW QUESTION 10
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced
to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one
misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
Answer: A
NEW QUESTION 10
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will
gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
Answer: A
NEW QUESTION 14
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and
asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
B. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
C. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
Answer: B
NEW QUESTION 16
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Answer: B
NEW QUESTION 19
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
Answer: A
NEW QUESTION 24
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud
enhancements for a future product release.
What is the next step for the BA to take before build can begin?
Answer: B
NEW QUESTION 28
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery
dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
Answer: B
NEW QUESTION 31
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchange
C. App Store
Answer: B
NEW QUESTION 32
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a
presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
Answer: A
NEW QUESTION 37
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this
account portal.
Which option should the business analyst use as the functional requirement specification?
Answer: B
NEW QUESTION 41
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access
across the Salesforce ecosystem".
A. Role
B. User License
C. Profile
D. Username
Answer: B
NEW QUESTION 45
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements.
CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
A. Change management
B. Use case
C. Gap analysis
Answer: B
NEW QUESTION 49
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been
managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements
about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Answer: A
NEW QUESTION 53
The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A
business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definitions of a qualified lead.
What should the BA focus on?
A. Mapping historical lead data from each team and building carts to highlight similarities
B. Evaluating the team’s skills and experiences to determine how the can better alig
C. Scheduling an all-day collaboration workshop with both team to resolve their difference
Answer: C
NEW QUESTION 55
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to
meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC’s customers?
A. Shadowing
B. Interviewing
C. Behavioral
Answer: B
NEW QUESTION 57
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to
adjust their efforts due to budgetary constraints.
What should the BA do next?
A. Organize requirements.
B. Validate requirements.
C. Prioritize requirements.
Answer: C
NEW QUESTION 59
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this
initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only
accessible to the account team.
Which option captures this requirement?
A. Make the template user-friendly and accessible only by members of the account team.
B. The sales manager can make the template user-friendly.
C. Accessible by members of the account team.
Answer: A
NEW QUESTION 61
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
Answer: C
NEW QUESTION 64
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the
requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
A. Prototyping
B. Brainstorming
C. Observation
Answer: A
NEW QUESTION 65
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain
more information about the project, the business analyst (BA) has begun to review UC’s structure to understand the functions of each department, how
departments interact, and who reports to whom within UC.
Which technique is the BA using?
A. Enterprise Analysis
B. Stakeholder Analysis
C. Strategy Analysis
Answer: A
NEW QUESTION 68
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with
writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
Answer: C
NEW QUESTION 73
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and
stakeholders in a visual format.
What should the business analyst do to meet the requirement?
Answer: A
NEW QUESTION 75
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales
pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are
most impacted.
Which key stakeholder should the BA speak to first?
A. VP of sales
B. Sales Users
C. IT leaders
Answer: A
NEW QUESTION 77
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku
project.
Which way should the BA approach creation of this documentation?
A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
Answer: A
NEW QUESTION 81
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on
their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
A. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
C. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
Answer: A
NEW QUESTION 83
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce
app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made
to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
Answer: C
NEW QUESTION 84
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA)
to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?
Answer: C
NEW QUESTION 87
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing
a user story?
Answer: A
NEW QUESTION 88
Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps
team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account
to the Account page layout for the project is missing. The client is eager to begin its UAT.
What should the BA do to address the issue?
A. Make the page layout change directly in UAT so the client can begin testing.
B. Log a defect for the page layout change and discuss it with the DevOps team.
C. Ask the project manager to reschedule UAT until after the defect is resolved
Answer: B
NEW QUESTION 91
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a
Salesforce project.
Which group should the BA include early in the scoping process?
A. Personas
B. Stakeholders
C. Scrum team
Answer: B
NEW QUESTION 96
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps
between process steps.
What should the BA do to close the gaps or confirm the process steps?
Answer: C
A. As a sales clerk, I want to see item availability and locations to help customers find items.
B. As a general manager, I want sales clerks to have tablets so they can help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
A. Review the effort and impacts with the service team, and work to align requirements across the teams.
B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C. Prioritize the effort as defined by sales and ask the director to review any service impact
D. .
Answer: A
A. All of them.
B. iOS (App Store)
C. Only those that download the app from the App Exchange.
D. Android (Google Play)
Answer: B
A. Up to 3
B. The Administrator can have up to 3, normal users only 1.
C. As many as required.
D. Only 1
Answer: D
Answer: B
A. Test cases to implement, individual test case functionality, and final go live date
B. Test cases to implement, user stories, and final go live date
C. Functional requirements, individual test case functionality, and final go live date
Answer: A
A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
Answer: C
Answer: B
A. Mapping historical leas data from each team and building charts to highlight similarities
B. Evaluating team’ skill and experience to determine how they can better align.
C. Scheduling and all-day collaboration workshop with both team to resolve their differences
Answer: C
Answer: A
A. Audit log
B. Current state analysis
C. Gap analysis
Answer: C
A. No
B. Yes
Answer: B
Answer: A
A. Ask the team to reprioritize the backlog and work on the item at the top.
B. Ask the team to commit to the work for the next sprint.
C. Ask the team to pivot and complete the work immediately.
Answer: A
Answer: A
A. Avoidance
B. Manual effort
C. Duplication
Answer: B
A. Identity Only
B. Lightning Platform
C. SSO License
D. Salesforce License
Answer: A
Answer: A
Answer: A
Answer: C
A. Focus more on happy path testing and less on edge case testing.
B. Write test scripts that reflect real life and cover the requirements.
C. Streamline testing by limiting the number of testers involved.
Answer: B
Answer: B
Answer: B
Answer: B
A. Journey Map
B. Heat Map
C. Process Map
Answer: C
A. journey Mapping
B. Survey /Questionnaire
C. Focus Groups
Answer: A
Answer: C
A. Profiles
B. Salesforce characters
C. Users
D. Roles
Answer: C
A. Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.
B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
C. Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.
Answer: C
Answer: C
A. TRUE
B. FALSE
Answer: B
A. Complete testing, build training materials, and elicit requirements for the next iteration.
B. Create a data dictionary, write end user documentation, and review test scripts.
C. Gather business requirements;, create process maps, and write user stories.
Answer: C
A. Data Loader
B. Change Sets
C. Import Wizard
D. Ant Migration
Answer: B
Answer: A
A. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
B. Discuss and document specific pain points in existing processes to inform future project requirements.
C. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
Answer: A
A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for
improvement.
B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales
cycle in advance of the solution design.
C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see
the project timeline at a glance.
Answer: A
A. Persona analysis
B. Enterprise analysis
C. Stakeholder analysis
Answer: C
A. Salesforce Optimizer
B. Setup Audit Trail
C. Reports and Dashboards
Answer: A
Answer: B
A. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
B. Ask the project manager for an additional resource to implement the new requests.
C. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
Answer: A
Answer: C
A. Estimate how long it will take the technical team to complete the story.
B. Include specific information about potential Salesforce solutions.
C. Adjust the goal of the user story to be independent.
Answer: B
Answer: B
Answer: B
Answer: A
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