Professional Documents
Culture Documents
BSBOPS601 Student Assessment Tasks
BSBOPS601 Student Assessment Tasks
Student Name:
Assessment Outcome
Assessor Name:
Initial attempt
Re- attempt/Re-
assessment
Assessment Task 1
Assessment Task 2
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2021
Campbelltown, NSW 2560 www.asia.edu.au Page No: 1
Assessor Feedback to Students
Assessor Name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 2
Information for Student:
This assessment is to be completed according to the instructions given below in this document.
Should you not answer the tasks correctly, you will be given feedback on the results and gaps in
knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
If you are not sure about any aspect of this assessment, please ask for clarification from your
assessor.
Please refer to the College re-submission and re-sit policy for more information.
If you have questions and other concerns that may affect your performance in the Assessment,
please inform the assessor immediately.
This is an Open book assessment which you will do in your own time but complete in the time
designated by your assessor. Remember, that it must be your own work and if you use other
sources then you must reference these appropriately.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 3
Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written
letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after
completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process:
An appeal in writing is made to the Academic Manager providing reasons for re-assessment
/appeal.
Academic Manager will delegate another member to review the assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then a review panel is
formed comprising the lecturer/trainer in charge and the Academic Manager or if needed, an
external assessor.
The Institute will advise the student within 14 days from the submission date of the appeal. The
decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, he / she has the right to seek independent
advice or follow external mediation option with nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-
enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her
judgement based on principles of assessment. These principles require assessment to be reliable, fair,
practical and valid.
Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal
through academic appeals handling protocol.
To appeal a decision, the person is required to complete the ASTRAL - Request for Appeal of a
Decision form with all other supporting documents, if any. This form is available via our
website. The completed Request for Appeal form is to be submitted to the Student Support
Officer either in hard copy or electronically via the following contact details:
Student Support Officer, Level-6, Suite 6.01/138 Queen Street, Campbelltown, NSW 2560
Email: [email protected]
The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted
within seven days of notification of the outcome of the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in
the unit.
In emergency circumstances, such as in cases of serious illness or injury, you must forward a
medical certificate in support of a deferred appeal. The notice of appeal must be made within
three working days of the concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an independent external body as
detailed in the students’ complaint / grievance policy.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 4
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them
and to pass them off as your own by failing to give appropriate acknowledgement. This includes
material sourced from the internet, RTO (ASIA) staff, other students, and from published and
unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used,
which includes:
• Paraphrasing and presenting work or ideas without a reference
• Copying work either in whole or in part
• Presenting designs, codes or images as yourown work
• Using phrases and passages verbatim without quotation marks or referencing the
author or web page
• Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with
other people. This occurs when a student presents group work as their own or as the work of
someone else.
Collusion may be with another RTO student or with individuals or students external to ASIA.
This applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when youwork without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit yourwork (without ASIA’s approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other
students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion
and academic misconduct in group work please refer to the ASIA’s policy on Academic integrity,
plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students
who engage in plagiarism and collusion as outlined in ASIA’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and
could lead to disciplinary
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 5
Assessment Requirements
You are required to complete and pass every task in the assessment in order to be deemed
competent.
Assessment Schedule
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 6
Introduction
The assessment tasks for BSBOPS601 Develop and implement business plans are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course. Please ensure that you read the instructions
provided with these tasks carefully.
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2021
Campbelltown, NSW 2560 www.asia.edu.au Page No: 7
Assessment Task 1: Knowledge questions
comply with the due date for assessment which your assessor will provide
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 8
Questions
Provide answers to all of the questions below:
1. Outline three reasons why a company may choose to develop a business plan.
2. Identify the key steps involved in developing a business plan (at least four).
4. Outline three areas that the initial business planning process may address.
6. Explain the relationship between performance objectives and key performance indicators in a
business plan.
7. Explain why it is important for a business to use a range of performance measures within its
business plan.
9. Identify key stakeholders who may be involved in business planning and explain how they are
involved.
10. Explain the importance of pre-existing strategic, business, and operational plans to the
development of a new business plan.
11. Explain why it is important to understand a business’ vision, mission, values and objectives
when developing a business plan. Give an example to illustrate your answer.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: Oct 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 9
Assessment Task 1: Checklist
Student’s name:
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Assessor Feedback:
Assessor name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2021
Campbelltown, NSW 2560 www.asia.edu.au Page No: 10
Assessment Task 2: Project Portfolio
Simulation Pack (if using the case study) or a pre-existing Strategic Plan, business plan or
Operation Plan (if using your own business).
Ensure that you:
comply with the due date for assessment which your assessor will provide
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 11
Activities
Complete the following activities:
This project requires you to develop and implement a business plan. As part of the
assessment you, you will:
analyse and research the aspects of your business relevant to the business
plan
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or are familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!
If you are using the case study business, all relevant information for you to
complete this assessment can be found in the Simulation Pack.
If you are basing this assessment on your own choice of business or work area,
make sure you have access to all required information (read through the
requirements in the green boxes below for further information). Speak to your
assessor to get approval if you want to base this on your own business.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio.
Start working on Section 1 of your Project Portfolio. Steps 2 and 3 form part of Section 1.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 12
If you are basing this assessment on your own business, you need access to at least one
pre-existing Strategic Plan, business plan or Operational Plan. The plan should provide
information about the business vision, mission, values, objectives, goals, financial targets,
management arrangements and marketing approaches.
Research and analyse your business in preparation for developing a business plan.
To do this, you need to:
analyse your business and its objectives (consider the research you’ve done
on the vision, mission, values, objectives, goals, competitors, financial targets,
management arrangements and marketing approaches).
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 13
labour costs
resource costs
number of competitors
Propose performance objectives and measures for three key aspects of your
business (include at least one financial indicator such as revenue).
staffing
logistics
manufacturing
financial processes
marketing
customer care
social responsibility.
Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the Project
Portfolio and make sure you attach these when you submit this section.
Start working on Section 2 of your Project Portfolio. Steps 4 to 8 form part of Section
2.
If you are using your own business, you need access to at least two stakeholders
willing to participate in a meeting (step 4). These people must agree to their
participation being viewed by your assessor (in person, online or via video
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 14
recording). You also need information that allows you to confirm that skilled labour is
available to implement your business plan (step 7). Information about the availability
of skilled labour may for example be found in:
project plan
First, identify who you will meet with and describe how you will lead, facilitate, and
influence the discussion.
Schedule the meeting by adding it to your Calendar and send a meeting invite to
the attendees.
If you are using the case study business, you will meet with the two Owners of the
business and the Administrative Manager.
lead a team
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 15
This meeting should take 20 to 30 minutes.
If you are basing this assessment on your own business, this meeting may take
place with actual people who work for/are associated with your chosen business.
Alternatively, your assessor may play the role of one or more team members.
Speak to your assessor if you require a role-play interaction.
If you are using the case study business, you will participate in this meeting in a
round-table type discussion. First, each student will have a chance to summarise
their proposed productivity and performance targets. Then, each student will have 5
minutes to lead the meeting in the role of the Operations Manager while the other
students play the roles of the two Owners and Administrative Manager. At the end
of the meeting, all role-play participants must agree on the productivity and
performance targets of the business plan, including financial indicators.
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated. If this session is not viewed in person by your
assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.
After your meeting, summarise the business plan performance and productivity
targets agreed to during your meeting.
Develop a written business plan (for at least three years) that includes:
regulatory requirements
marketing strategy.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 16
Skilled labour involves work that requires skills that have usually been trained for,
such as Trainers, Accountants, Mechanics, Project Leaders, Human Resources
personnel etc.
The text of your business plan should be in grammatically correct English, written in
an appropriate (polite, business-like) style.
Use the template provided in the Project Portfolio. However, if your business has its
own template, use that instead.
If you are using the case study business, you are required to view the staff list.
Highlight the available skilled labour.
Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the Project
Portfolio and make sure you attach these when you submit this section.
Start working on Section 3 of your Project Portfolio. Steps 8 to 13 forms part of Section 3.
Assume a period has passed and your business plan has been implemented. Your
assessor will have provided you with simulated information to monitor, review and evaluate
your business plan (step 9 onward).
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 17
8. Report system failures or variances promptly.
Assume that your business premises and/or staff have been exposed to COVID-19
and you have been required to shut down and isolate for two weeks.
Report the variance to all relevant people promptly, indicating what your response
to the situation is.
If you are using the case study, your cleaning staff were exposed to COVID-19
while attending an informal work function at a nearby restaurant. Draft three emails
showing a prompt response to the situation. The first email should be to all
customers to explain the situation, apologize for the inconvenience and offer a
goodwill gesture (such as a discount or a free carpet clean). The second email
should be to the Directors to explain the situation and outline your communication
strategy. The third email should be to the cleaning staff to empathise and help if
required.
evaluate the key aspects of your business against the planned objectives
review the performance indicators in your business plan (identify at least one
change)
identify any variations required to the business plan (at least one).
Use the template provided in the Project Portfolio. However, if your business has its
own template, use that instead.
10. Update your business plan to address variances and refine performance indicators.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 18
Update your business plan to address at least one variance and to refine the
performance indicators.
11. Share your report and updated business plan with relevant stakeholders.
Draft an email to relevant stakeholders (those you shared your original business
plan with) to communicate the Updated business plan to them and share your
report (from step 9).
You may assume your business plan and report are attached to the email.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style.
Select one performance measurement system outlined in your business plan and
test it by completing the checklist in the Project Portfolio. If required, refine the
system.
Base your responses to the checklist on your evaluation in the Report of Key
Aspects of your business.
If you are using the case study, you are required to test the Job Description of the
Marketing Assistant for its accuracy and completeness. Make necessary changes.
Meet with the underperforming staff member and provide them with coaching to
address their underperformance. For example, if the staff member is hesitant to
interact with certain customers, coach them by providing role play scenarios to
show them how to approach the customer and allow them a chance to practice with
you being the customer.
As part of the coaching session:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 19
explain why coaching is needed (e.g., how is the person underperforming)
ask the person if there are any reasons for their underperformance
together, identify goals for coaching over a specified period (e.g., what you
want to achieve at the end of three months)
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 20
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
o other organisational
requirements (such a
templates etc.)
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 21
researching information relevant to
the competitors of their business
and business plan (including at
least one competitor and
mathematical information)
o leading a team
o presenting information/seek
advice
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 22
o listening to the views of others
regulatory requirements
marketing strategy?
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 23
failure/variance?
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 24
to address their underperformance.
Coaching included:
Assessor Feedback:
Assessor name:
THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS
INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C
Version 1.0
Level-6, Suite 6.01/138 Queen Street, (02) 4608 9972 [email protected] Release Date: NOV 2022
Campbelltown, NSW 2560 www.asia.edu.au Page No: 25