Business Ethics Now 4th Edition Andrew Ghillyer Solutions Manual
Business Ethics Now 4th Edition Andrew Ghillyer Solutions Manual
CHAPTER 2
Table of Contents
2-1
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Chapter 02 - Defining Business Ethics
Chapter Summary
This chapter begins by defining how ethics are applied to business behavior. It describes and
explains who the stakeholders are in an organization, their interests in the organization, and the
impact on them from unethical behavior. Many people, because of the track record over the past
two decades, believe that business ethics is an oxymoron, the combination of two contradictory
terms. This chapter also discusses the history of business ethics and the dramatic changes that
have taken place in the business environment over the last five decades. It continues going into
deeper detail about the definition and resolution of ethical dilemmas. It discusses four commonly
held rationalizations that can lead to misconduct. In conclusion, this chapter begins looking at the
aspects in building and operating an ethical business.
Learning Outcomes
Frontline Focus
“The Customer is Always Right” Questions
1. Look at Figures 2.1 and 2.2, and identify which stakeholders would be directly impacted by
Dave’s plan to sabotage the new healthy menu.
The stakeholders that would be directly impacted by Dave’s plan would include customers,
employees, and stockholders or shareholders.
Carol is faced with the ethical dilemma of whether to abide or not to abide by Dave’s new
plan.
2-2
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Chapter 02 - Defining Business Ethics
Carol must decide if her values are strong enough to stand up to this dilemma. She could go
along with Dave’s plan and limit the number of new items and push side items and desserts;
or, if her values do not agree with Dave’s, Carol could leave the company or could express
her opinion to Dave’s boss.
Figure 2.1 maps out the relevant stakeholders for any organization and their respective
interests in the ethical operation of that organization—stockholders or shareholders,
employees, customers, suppliers/vendor partners, retailers/wholesalers, federal
government, creditors, and community.
A stakeholder is someone with a share or interest in a business enterprise.
Not every stakeholder will be relevant in every business situation.
o Not all companies use wholesalers to deliver their products or services to their
customers.
o Customers would not be involved in payroll decisions between the organization and
its employees.
2-3
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Language: English
GLANVILLE
Index
GLANVILLE
Introduction by Joseph Henry
Beale, Jr., A.M., LL.B.
LITTLETON’S TENURES
Introduction by Eugene
Wambaugh, LL.D.
BRITTON
Introduction by Hon. Simeon E.
Baldwin.
MIRROUR OF JUSTICE
Introduction by Hon. William C.
Robinson.
also
FLETA, and others.
A TRANSLATION
OF
GLANVILLE
BY
WITH AN INTRODUCTION
BY
WASHINGTON, D.C.
JOHN BYRNE & CO.
LAW PUBLISHERS AND BOOKSELLERS
1900
C , 1900
BY
JOHN BYRNE & COMPANY.
TO
SIR SAMUEL ROMILLY,
THE FOLLOWING WORK
IS INSCRIBED
AS A MARK OF THE HIGH RESPECT
WITH WHICH
HIS ABILITIES, AS A SENATOR,
AND HIS
TALENTS, AS AN ADVOCATE,
ARE VIEWED BY
THE TRANSLATOR.
A TREATISE
ON
KINGDOM OF ENGLAND
I. RANULPH DE GLANVILLE.