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A Survey On Perception of E-Wallets Ussage - Reconcillo, Claudine A.
A Survey On Perception of E-Wallets Ussage - Reconcillo, Claudine A.
Submitted by:
CLAUDINE A. RECONCILLO
Submitted to:
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Abstract
Information technology has changed the face of the world. The digital revolution and
continuous technological advancement make easy for people to transact in their daily lives. Growth
in non-cash transactions has increased rapidly throughout the world. Supported by Internet
network facilities and more Internet users bring up an opportunity in the financial service business
that is digital payment. Digital payment is a method of payment that uses electronic instruments.
The main objective of the survey is to determine the perception of E-wallets usage. Also
to identify the most widely used digital wallets. The sample used comprises of thirty respondents
from different sector. In this survey adopts a qualitative research method that is a research method,
which is based on subjective data that is subjectively or objectively accurate from various views
about Electronic wallet or as well as observing the perception of its usage. Data was obtained from
The survey show that the participants from the sample are well-aware of e-wallet systems
and use such systems for different transactions such as money transfer, online shopping and
payments as well as savings purposes. The respondents experienced problems while using these
systems mainly security of mobile payments, encourage reckless spending and involve danger of
losing their money. Also, from the survey it is seen that Gcash is the most widely used digital
wallet. The survey found that this new technology which is E-wallet is getting adopted slowly and
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Table of Content
Title Page...................................................................................................................................1
Abstract .....................................................................................................................................2
Introduction ..............................................................................................................................4
Objectives ..................................................................................................................................5
Delimitation...............................................................................................................................5
Methodology .............................................................................................................................8
Recommendations ..................................................................................................................15
References ...............................................................................................................................16
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Introduction
Nowadays, information technology has changed the face of the world. The digital
revolution and continuous technological advancement make easy for people to transact in their
daily lives. Growth in non-cash transactions has increased rapidly throughout the world. Supported
by Internet network facilities and more Internet users bring up an opportunity in the financial
service business that is digital payment. Digital payment is a method of payment that uses
electronic instruments.
application that runs on mobile devices. It securely stores your payment information and
passwords. These applications allow you to pay when you're shopping using your device so that
you don't need to carry your cards around. You enter and store your credit card, debit card, or
bank account information and can then use your device to pay for purchases.
Digital wallets allow people in financially underserved parts of the world to access
financial services they may not have been able to before. It is designed to take advantage of the
abilities of mobile devices to improve access to financial products and services. It eliminates the
need to carry a physical wallet by storing all of a consumer's payment information securely and
compactly. Money or Fund is still accessible in just click of a button. It is a new trend for
consumers to use an e-wallet application to replace the traditional payment method. With E-wallet,
a user does not need to bring cash or a credit card along with them. It enables users to make
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Objectives
The purpose of this survey is to explore preference and perception on the usage of e-wallets
in daily life and to recognize the most widely used e-wallet services.
Delimitation
This study focuses mainly on the perception of E-wallets usage. It is conducted on a sample
of thirty respondents from different sectors who has a digital wallet account. This sample shall be
taken as representation of the whole. Moreover, the study was confined to in the area of Partido
District, therefore the results may not be applied to in other parts of the country.
Related Literature
E-wallet is a new market trend which has been widely used by everyone. It brings many
benefits to users as it offers quite a number of services. Therefore, it is important for researchers
to know users’ intention in using e-wallet so that e-wallet platform developers can improve to
serve users better. In fact, the Philippines made one of the highest digital payment transactions in
According to a study of Soegoto and Tampubolon (2020) that quite several people were
able to understand the use of E-Wallet and began using it in their daily trading activities. E-Wallet
is commonly used by those who are in their productive age. High usability is one of the back
screens that makes E-Wallet increasingly in demand by many people. With so many promos and
offers, many people are switching from doing transactions using cash payments to E-Wallet.
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Factors like trust and self-efficacy may not find significant influence on behavioral
intentions as this generation has understood and adapted to the digital world well enough to negate
the factors like lack of trust and inability to perform digital transactions. (Trivedi, 2016). In a
country where cash remains a king like the Philippines, digital platforms for payments will find it
(2021) majority of Filipinos still opt for physical channels in making payments or engaging in
financial transactions as it is understandable that digital payments is prone to fraud and theft. Nag
and Gilitwala (2019) investigated the influence of various factors on intention to use eWallets, in
Bangkok, Thailand. They studied five factors: “perceived usefulness, perceived ease of use,
Mobile payment transaction also holds risk and uncertain possibility (Bagla &
Sancheti, 2018; Leong et al., 2020) as it might be associated with certain criminal activities
including theft, account take over, fraudulent transactions, and data breaches (Marria, 2018).
Although e- wallets still have some disadvantages in terms of interoperability and standardization
of security and formats but still e-wallet is the best to use mobile application (Pachpande and
Kamble, 2018)
Rise of internet usage and mobile applications urged many people to use digital wallet
though security concern is one of the hindrances why there are still people are doubt and not sure
to use e wallets services. Thus, there are barriers for e-wallet adoptions
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Significance of the study
Individuals: E wallets brings many benefits to users as it offers quite a number of services
like buying and selling, also can be used as a medium of payment for all the needs such as but not
limited to payment for electricity, the internet, and others. From this study, individuals can have
more knowledge in using e wallets including the rise of promos and discounts when making
payments.
Government Financial Institutions: It can employ the findings of this study to further
promote the adoption and use of e-wallets in the country to bridge the gaps in the economy as a
Future Researchers: The research study will add to the field of knowledge and formulate
additional theory to either fill the research gaps or as a guide and part of their related studies if
ever they will study the same but in perspectives The conclusions will also bridge the knowledge
Conceptual Framework
Widely Used
The survey aims to determine the perception on e-wallets usage and the most widely use digital
wallet.
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Methodology
In this survey adopts a qualitative research method that is a research method, which is based
on subjective data that is subjectively or objectively accurate from various views about Electronic
The survey was created using google form and shared in different social media platforms
so participation in this survey is voluntary. A total of 30 respondents from online users were
collected. The questionnaire was designed to obtain demographic profile of the respondents and
their preferences on e-wallets. The data collected for this study was analyzed and tested for
completeness. This was done to ensure that the data was adequately reflective, accurate and reliable
for conclusion and for realization of the research objective of the study.
This part of the survey presents the results of the study. It interprets and analyses the data.
The data are organized in terms of the research objectives. The presentation of the data is done in
form of narrative discussion where the interpretation of data is described and then analyzed
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Demographics of Respondents
Gender
The research comprises of 30 respondents, 70% are female and 30% are male. The data
implies that there are more female who responded on the survey. The gender considerations in the
Table 1 Gender
Civil Status
Among the total respondents, 96.7% are single, 3.3% are married and the others are living in. The
data implies that most of the students are single thus belong to young adult age group.
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Age
Table 3 indicates that the bulk of respondents are from 18-24 years of age, 36.7% are 25-
34 years old, this data indicates that the younger generation taking up the most part in response to
this questionnaire.
Employment Status
From Table 4, it is noted that most respondents are students. The percentage of having full-
time employment is 36.7%, 10% are having a part-time employment, and respondents being self-
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employed and unemployed have the same proportion. This data indicates that users of e-wallets
Data Analysis
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Table 7 Preferences on E-wallet
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Table 9 Awareness n Functionality of E-wallet
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Table 12 Availability of E-wallets
Table 5 shows that out of 30 respondents, 86.7% has an e-wallet account and 13.3% does
not have. This data implies that most of the respondents have an e-wallet account which is G-
cash obtaining 90% as shown in Table 6, and respondents prefered to use Gcash most of the time
as shown in Table 7 obtaining 86.7%. Table 8 shows that most people use E-wallet as modes of
payment as it is time saving obtaining 60% result in the survey. Other reasons such as ease of use
obtaining 23.3% and wide range of uses obtaining 13.3% in the survey.
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Results and Discussion
This part presents the summary of findings together with the conclusions and
corresponding recommendations.
It is observed that most people have an E-wallet account that they most preferred to use as
mode of payment. From the survey, it is seen that Gcash is the most widely used digital wallet. In
2020, GCash had a 49.4 percent share of the total mobile wallet applications market. In
comparison, PayMaya accounted for a market share of nearly 42 percent. (Statista, 2020). The
results from the data gathered show that the participants from the sample are well-aware of e-
wallet systems and use such systems for different transactions such as money transfer, online
shopping and payments as well as savings purposes. The respondents experienced problems while
using these systems mainly security of mobile payments, encourage reckless spending and involve
From the study, it is understood that the majority of respondents are satisfied with this
technology and availability of this should be widely. Therefore, from this survey, it can be
concluded that this new technology is getting adopted slowly and will continue to use this service
in the future.
Recommendation
use of e-wallets should be widely available. Government should strengthen the internet connection
as it is important in the use E-wallets and to encourage people to use e-wallets. Also, government
should demonstrate and improve Financial literacy and awareness in the use of E-wallets by
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References
Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: Challenge
Scholar]
Marria, V. (2018). What a cashless society could mean for the future. Forbes. Retrieved April 5,
Nag, K.A. and Gilitwala, B. (2019), “E-Wallet- factors affecting its intention to use”, International
doi: 10.35940/ijrte.D6756.118419.
D S Soegoto and M P Tampubolon 2020 IOP Conf. Ser.: Mater. Sci. Eng. 879 012139
https://www.statista.com/statistics/1258095/philippines-mobile-wallet-transaction-val
ue/
Ibrahim, Adnan & Hamda, Osama & Moreb, Mohammed. (2021). The Efficiency of Mobile E-
Wulantika, L & Zein, S. (2020). E-Wallet Effects on Community Behavior. IOP Conference
Statista Research Department. (2021). Most used e-wallets in the Philippines in 2021
wallets/
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Appendix: Survey Questionnaire
* Required
1. Name *
2. Email *
Male
Female
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4. What is your marital status? *
Single
Married
Widowed
Divorced
Separated
Other:
Full-time employment
Part-time employment
Unemployed
Self-employed
Student
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7. Do you have an E-wallet account? *
Ye
No
GCash
Maya
Coins.ph
GrabPay
Paypal
ShopeePay
Lazada Wallet
Dragonpay
Other:
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9. Which e-wallet do you prefer most of the time? *
Maya
Coins.ph
GrabPay
Paypal
Shopeepay
Lazada Wallet
Dragonpay
Other:
Time-saving
Ease of use
Other:
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11. Are you aware regarding the functionality of e-wallets? *
Partially aware
Not aware
Money Transfer
Shopping
Other:
13. What are the obstacles you face while using e-wallets? *
Exposure to fraud
Other
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