Iinet BizPhone Admin Reference Guide v2.08

BizPhone
Small Business Phone System
Admin Reference Guide
Public
Contents
BizPhone Frontier Admin Portal ...................................................................................................... 6
Basic User Features .............................................................................................................................. 7
Call Forward No Answer................................................................................................................. 10
Call Forward Busy ........................................................................................................................... 10
Call Forward Immediate (Always) ................................................................................................. 11
Call Forward Not Reachable........................................................................................................... 13
Call Waiting..................................................................................................................................... 13
3-Way Conference Call ................................................................................................................... 14
Call Transfer .................................................................................................................................... 14
Calling Number Display – Incoming ............................................................................................... 16
Calling Number Display – Outgoing ............................................................................................... 16
Override External CLI.................................................................................................................. 16
Call Barring ..................................................................................................................................... 17
Anonymous Call Rejection ............................................................................................................. 18
Automatic Call Back ....................................................................................................................... 18
Do Not Disturb ................................................................................................................................ 19
Do Not Disturb Reminder............................................................................................................... 19
Standard Features .............................................................................................................................. 21
User Details..................................................................................................................................... 21
Handset and ATA Details................................................................................................................ 23
Simultaneous Ring .......................................................................................................................... 24
Call Forwarding Selective ............................................................................................................... 29
Call Notify ....................................................................................................................................... 35
Busy Lamp Field .............................................................................................................................. 37
Speed Dial 8 .................................................................................................................................... 39
Voice Mail ....................................................................................................................................... 40
Configuring Voice Mail settings via Frontier ............................................................................. 40
Accessing your Voice Mail .......................................................................................................... 42
Voice Mail Greetings .................................................................................................................. 42
Replace Handset/ATA .................................................................................................................... 44
Basic Call Logs ................................................................................................................................. 45
Client Downloads ........................................................................................................................... 46
Skype for Business .......................................................................................................................... 50
Group Features ................................................................................................................................... 52
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Hunt Group ..................................................................................................................................... 52
Queue ............................................................................................................................................. 59
Schedules and Events ..................................................................................................................... 66
Global Address Book ...................................................................................................................... 73
Advanced Features ............................................................................................................................. 75
Configure Pilot Number ................................................................................................................. 75
Call Forward Unused Numbers ...................................................................................................... 76
Upload Announcement .................................................................................................................. 78
Receptionist Features......................................................................................................................... 80
Auto Attendant............................................................................................................................... 80
Receptionist .................................................................................................................................... 87
Add-On Features & Services .............................................................................................................. 89
BizPhone Desktop App ................................................................................................................... 89
BizPhone Mobile App ..................................................................................................................... 93
BizPhone Receptionist App ............................................................................................................ 94
User Password and Passcode Specifications ..................................................................................... 96
Audio File Specifications .................................................................................................................... 96
Recording .WAV or .WMA files ...................................................................................................... 97
Recording with Windows XP or Windows 98 Sound Recorder ................................................. 97
Recording with Windows 2000 Sound Recorder ....................................................................... 97
Recording with Windows NT Sound Recorder .......................................................................... 98
Recording with 7 - 64 bit or Windows Vista using Audacity ..................................................... 98
Converting .WAV files to .WMA ................................................................................................ 99
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Welcome
Welcome to your iiNet BizPhone service!
Inside this guide you will find information on how to use and configure the features and services on
offer. If you have any issues using your BizPhone service, please give our friendly Business Support
Team a call on 13 86 89 and we’ll be happy to help.
This guide covers both BizPhone Handset User plans (including Standard, Cordless, Premium and
SoftPhone plans) as well as BizPhone Line (ATA) plans.
As our product will continue to be upgraded with enhancements and new features, please ensure
you check the online version of this guide at your BizPhone Online Portal
(https://www.iihelp.iinet.net.au/BizPhone_Support_Resources) to get the most up-to-date
information.
You can also find How To video guides for a range of core BizPhone features at
http://www.bizphone.net.au/howtovideos.
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BizPhone Frontier Feature Configuration
iiNet BizPhone has many configurable features allowing you to customise your phone to suit you
best.
BizPhone Administrator
The Administrator will have access to the Frontier Admin portal to set or modify the BizPhone
phone system and end user configuration options, such as:
• Group Level configuration options
• Configuration of any existing phone/user settings (Call Forward, Do Not Disturb, etc)
The username and password for the Administrator account is emailed to your account contact
along with the Service Completion Advice.
Log in to the Portal

To log in to the BizPhone Frontier Admin portal go to https://frontier.iinet.net.au/s/login via your
web browser, where the following will be displayed:
Enter the BizPhone Admin’s username and password.
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BizPhone Frontier Admin Portal
Once you log in to the Frontier portal, the below page (Main page) will appear.
For details on how to use and configure each of the BizPhone features, please refer to the relevant
sections of this document.
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Basic User Features
The Basic User Features (per user) are available across all handsets. They are configurable from the
Frontier Admin portal. Alternatively, some of these features are configurable via the user handsets
as well.
To access the Basic User Features, go to the users section under BizPhone Admin (bottom part of
the screen) and click on the icon for each user that you wish to configure.
For example, in the below screen there are 4 users that you can configure.
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Once you click the icon next to the BizPhone user, the Basic User Features page below will
appear (for BizPhone Handset Users).
If the user has a BizPhone Line (ATA) plan, the below Basic User Features page will appear. It has
fewer menu items (Features) compared to a BizPhone Handset User.
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Notes:
- The extension of the user is the last 5 digits of their full geographical phone number. For
any extension starting with “000”, the system will automatically replace the first or the
leading digit of the extension with “1”. For example, if the extension is 000xx, it will
become 100xx. For internal use, users need to ring 100xx to reach the users.
- The phone number of each user is displayed next to the Service details of the Basic User
Features page.
To return to the main page without changes, click on the icon located at the top right of each
BizPhone User page.
To configure each of the Basic User Features, refer to the relevant sections.
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Call Forward No Answer
Call Forward No Answer forwards incoming calls to a particular phone number if the user does not
answer the call in a specific time period. The user can also forward calls to their Voice Mail if they
wish.
Note: If Call Waiting is on and a call is waiting, it will be redirected after that time period.
How do you use it?

By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:

• Change the status next to Call Forward “No Answer” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to
enter a valid 10-digit phone or mobile number to forward all calls to.
Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
The system default number of rings before a call is forward to a voice mail is 3
rings (18-20 seconds).
• Click “Update” at the bottom of the screen to save the changes.
How to override on handset:

• To de-activate the Call Forward No Answer feature, lift the handset and dial
*93.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Disabled -> Save.
• To activate, lift the handset and dial *92 and enter the phone number to
forward the calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to
forward calls to under Target) -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Enabled (enter the
number to forward calls to) -> Save.
Call Forward Busy

Call Forward Busy forwards incoming calls to a particular phone number if the user is on a call. The
user can also forward the calls to their Voice Mail if they wish.
Note: Call Waiting override Call Forward Busy.
How do you use it?

future calls.
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• Change the status next to Call Forward ”Busy” to active by clicking on or
inactive by clicking on . If the status is set to active, you need to enter a
valid 10-digit phone or mobile number to forward all calls to.
The system default number of rings before a call is forwarded to a voice mail is
3 rings (18-20 seconds).

• To de-activate the Call Forward Busy feature, lift the handset and dial *91.
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Busy → Disabled → Save.
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to
forward calls to under Target) -> Save.
Other Handsets: Menu → Call Control → Call Forward -> Busy → Enabled (enter the number
to forward calls to) → Save.
Call Forward Immediate (Always)

Call Forward Immediate forwards all incoming calls to a particular phone number. The user can also
forward the calls to their Voice Mail if they wish.
How do you use it?

By changing the user’s setting in Frontier, your preference will then be applied to all
future calls.

• Change the status next to Call Forward “Immediate” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to enter a
valid 10-digit phone or mobile number to forward all calls to.

• To de-activate the Call Forward Immediate feature, lift the handset and dial *73.
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Disabled -> Save.
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• To activate, lift the handset and dial *72 and enter the phone number to forward all calls to.
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to
forward calls to under Target) → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Enabled (enter the
number to forward calls to) → Save.
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Call Forward Not Reachable
Call Forward Not Reachable forwards all calls to a different phone number when the user handset is
not accessible. The user can also forward the calls to their Voice Mail if they wish.
How do you use it?

future calls.

• Change the status next to Call Forward “Not Reachable” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to
enter a valid 10-digit phone or mobile number to forward all calls to.

• To de-activate the Call Forward Not Reachable feature, lift the handset and dial
*95.
Call Waiting
Call Waiting is a service that allows the user to be alerted to an incoming call by a faint beep or click
when the user is already talking on the phone. This gives the user the ability to either take that call
by putting the first call on hold or just continue with the conversation that they are currently
having.
How do you use it?

To use Call Waiting, you must already be on a call.
DECT Handset: When a second call comes through, it will appear on the phone screen. Press
“Accept” to speak to the second caller without hanging up the first caller (the first caller will be put
on hold).
To resume the held call, press “Swap”.
T42G (T42S) Handset: When a second call comes through, press the down arrow button and the
answer option will be shown on the LCD screen. You can then press “Answer” to speak to the
second caller without hanging up the first caller (the first caller will be put on hold).
To resume the held call, press the up arrow button and press “Resume”.
T48G (T48S) Handset: When a second call comes through, you will see incoming call on the LCD
screen. Click on the incoming call and click “Answer” to speak to the second caller without hanging
up the first caller (the first caller will be put on hold).
To resume the held call, click the hold call and click “Resume”.
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Default Setting: On

• Change the status next to Call Waiting to active by clicking on or inactive by
clicking on .

To disable the call waiting, lift the handset and dial #43.
Or you can also use the handset menu to de-activate or activate this feature:
DECT Handset: OK → Call Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to
activate) → Save.
Other Handsets: Menu → Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to
activate) → Save.
3-Way Conference Call

3-Way Conference Call enables a user to bring a third party into an existing conversation, and allows
the three parties to listen and talk to each other.
How do you use it?

To use the 3-Way Conference Call, you must start on a connected call.
DECT Handset: When you are connected in a call, press “Options” and then select “Conference” key
on the phone and then enter the number of the third party you wish to conference in. Once the call
is answered, press the “Conf” key again to join the parties together.
Other Handsets: Press the “Conf” or “Conference” key on the phone, and then enter the number of
the third party you wish to conference in. Once they answer the call you can speak to them
privately, and then press the “Conf” or “Conference” key again to join all parties together.
Note: If either of the two parties hand up during the call, the call with the other party remains
connected. It the user hangs up, the other two parties will be disconnected.
Default Setting: On (Not configurable)
Call Transfer
Call Transfer allows a user to transfer a connected call to a third party (either internal or any phone
number).
There are two types of transfer: Blind Transfer and Attended Transfer (not available on the DECT
handsets).
An attended transfer allows the user to speak to the third party privately before transferring the call
across.
A blind transfer simply redirects the call to the third party and the hangs up the user.
How do you use it?
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To use Call Transfer, you must start on a connected call.
DECT Handset: To transfer a call, press “Options” and select “Transfer” key on the phone. Then
enter the phone number that you wish to transfer the call to and press the “Transfer” key again.
The call will then be transferred to a third party.
Other Handsets: To transfer a received call, press the “Trans” or “Transfer” button on the phone.
The existing call will be placed on hold, and you will have two options:
1. If you want to make an “Attended” transfer, dial the third party number, speak to the third
party, and press the “Transfer” button again.
2. If you want to make a “Blind” transfer, dial the third party number and press the “Transfer”
button and the call should transfer immediately.
Default Setting: On (Not configurable)
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Calling Number Display – Incoming
Calling Number Display – Incoming allows the user to display or hide the other party’s phone
number when they are calling the user.
Default Setting: On

• Change the status next to Calling Number Display – Incoming (Caller Number
Display) to active by clicking on or inactive by clicking on .
Calling Number Display – Outgoing

Calling Number Display allows the user to display or hide their phone number when making an
outbound call.
Default Setting: On

• Change the status next to Calling Number Display – Outgoing (Caller Line
Identifier) to active by clicking on or inactive by clicking on .

• To de-activate, lift the handset and dial *31 and then the user phone number
will be restricted to the other party.
• To activate the Calling Number Display - Outgoing, lift the handset and dial #31.
Override External CLI

Override External CLI allows the user to override their Calling Number Display for outgoing external
calls with a different phone number than his/her own or the pilot number. Note that the override
number can only be another active BizPhone number.
Below are examples to show situations where this feature may be useful:
• An external CLI to be configured on a customer department level (e.g. Finance, HR) or
location/store.
• An external CLI to be configured for users in Hunt Group only, so when the users in the
group return a missed call or make outgoing external calls, the Hunt Group number will
appear as their external CLI.
• A specific user(s) to be exempted from the pilot number. For example, the company director
may not want to display the pilot number as their external CLI.
Default Setting: Off

• Change the status next to Override External CLI to active by clicking on or inactive by
clicking on .
• Select a phone number from the drop down list. This number will then be displayed as the
CLI when the suer makes an outgoing external call.
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Call Barring
Call Barring bars certain types of calls (Mobile, International, and Long Distance) from
being made from the user’s phone.
Default Setting: Off

• Change the status next to the Barring “Mobile” or “International” or “Long
Distance” to active by clicking on or inactive by clicking on .
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Anonymous Call Rejection
Anonymous Call Rejection allows a user to reject incoming calls that do not have Caller ID Display
enabled. By enabling the service, a caller who has their caller ID blocked will have their incoming
call rejected. The caller will hear a message informing them that the user is not accepting
anonymous call at this time. The user’s phone will not ring and the user will not see any indication
of the call.
Note: Anonymous Call Rejection is not available on BizPhone Line (ATA) plan.
How do you use it?

future calls.

• Change the status next to Anonymous Call Rejection to active by clicking on
or inactive by clicking on .

• To Activate the Anonymous Call Rejection feature, lift the handset and dial *77.
• To de-activate, lift the handset and dial *87.
Or you can also use the handset menu to activate or de-activate or activate this feature:
DECT Handset: OK → Call Features → Anon. Call Rejection → OK → “Disabled” (to de-
activate) or “Enabled” (to activate) → OK.
Other Handsets: Menu → Call Control → Anonymous Call Rejection → “Off” (to de-activate)
or “On” (to activate) → Save
Automatic Call Back

Automatic Call Back allows the user who receive a busy tone to monitor the busy party and
automatically establish a call when the busy party becomes available.
Note: Automatic Call Back is not available on BizPhone Line (ATA) plan.
How do you use it?

By changing the user’s setting in Frontier, your preference will then be applied to all
future calls. This feature can only be activated when calling within the same group.

• Change the status next to Automatic Call Back to active by clicking on or
inactive by clicking on .
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Do Not Disturb
Do Not Disturb allows the users to set their phone as unavailable so that incoming calls are
treated as if the user is busy.
Note: Do Not Disturb is not available on BizPhone Line (ATA) plan.
How do you use it?

By changing the user’s settings in Frontier, your preference will then be applied to all future calls.

• Change the status next to Do Not Disturb to active by clicking on or inactive
by clicking on .

• To Activate the Do Not Disturb feature, lift the handset and dial *78 or press the
“DND” key on the phone (not available for DECT handsets).
• To de-activate, lift the handset and dial *79.
Do Not Disturb Reminder

Do Not Disturb Reminder plays ring reminder when the call is blocked.
Note: Do Not Disturb Reminder is not available on BizPhone Line (ATA) plan.
How do you use it?

By changing the user’s settings in Frontier, your preference will then be applied for future calls.

• Change the status next to Do Not Disturb Reminder to active by clicking on
or inactive by clicking on .
Remote Office
Remote Office allows user to access and use their BizPhone service from any phone number
(home office, mobile phone) that you specified as your Remote Office.
Note: Remote Office is not available on BizPhone Line (ATA) plan.
How do you use it?

By changing the user’s settings in Frontier, your preference will then be applied to all future calls.

• Change the status next to Remote Office to active by clicking on or inactive
by clicking on .
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• Enter the phone number you want to access your BizPhone service from on the
text box next to Remote Office option.
How to override on handset (Not available for DECT handsets):

Menu → Call Control → Remote Office → “Off” (to de-activate) or “On” (to activate) → Save
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Standard Features
The standard features are available on all handsets (unless specified) – these features are
configurable via the Frontier Portal, and some features are also configurable via the handsets.
Note: Not all of the Standard Features are available on BizPhone Line (ATA) plan.
User Details
User Details allows the administrator to manage and modify the user details when required. For
example, when a user leaves the company, the administrator can replace the user details with a new
or other user if the handset is reallocated to a different user.
How do you use it?

By changing the settings in Frontier, the preference will then be applied to all future calls.
Default setting: Un-configured
How to configure in Frontier:

• To access User Details, go to the users section under BizPhone Admin (bottom part of the
main page), click on the icon for each user that you wish to configure and when the
BizPhone user page appears, click on “User Details” menu on the left.
Note: Below screen capture (User Details page) is for BizPhone Handset Users only. A
BizPhone Line (ATA) user will have less menu on the left because there are fewer features
supported. Please refer to each Features section to see which features are not supported.
• Enter the user details.

User Details Description
First Name* Enter the first name of the user.
Last Name* Enter the last name of the user.
Email Address* Enter the email address of the user.
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Mobile* Enter the mobile address of the user.
Change Password
Enter a new password for the user’s Frontier user portal (if
New Password
applicable).
Please retype
Retype the password you have just entered.
new password
Change Passcode
Please enter
Enter a new passcode for the user’s voice portal.
Portal Passcode
Please retype Retype your passcode you have just entered for the user’s voice
new passcode portal.
Notes:
- * in above table indicates mandatory field and cannot be empty.
- The specification for the User Password and Voice Portal Passcode are different. For
User Password, please refer to: User Password specification. For Voice Portal
Passcode, please refer to: Voice Portal Passcode specification.
• Once you have finished entering the user details, click “Update” to save the details you
have just entered or modified for the user.
BizPhone User page.
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Handset and ATA Details
This page displays the User’s handset or ATA device details: Device Name and MAC Address.
To access the Handset/ATA details, go to the users section under BizPhone Admin (bottom part of
the main page), click on the icon for each user that you wish to display the handset information
for and when the BizPhone user page appears, click on “Handset” menu on the left if you have a
BizPhone Handset User plan or click on “ATA Details” if you have a Line (ATA) plan.
Below is the BizPhone Line ATA’s Details page:
Note: The Handset/ATA Details go hand-in-hand with the Replace Handset/Replace ATA feature. If
you replace a user’s handset/ATA with a new or replacement handset/ATA, the new or replacement
handset/ATA’s details (Device name and MAC Address) will be displayed in this page.
To return to the main page, click on the icon located at the top right of each BizPhone User
page.
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Simultaneous Ring
Simultaneous Ring allows incoming calls to ring on multiple phone numbers or extensions in addition
to user’s phone.
Note: Simultaneous Ring is not available on BizPhone Line (ATA) plan.
How do you use it?


• To access Simultaneous Ring, go to the users section under BizPhone Admin (bottom part
of the main page), click on the icon for each user that you wish to configure and when
the BizPhone user page appears, click on “Simultaneous Ring” menu on the left.
The Simultaneous Ring is configured in 2 parts:

1. Activate and configure Simultaneous Ring options (top part of the screen).
2. Create criteria for the Simultaneous Ring (bottom part of the screen).
Notes:
- You need to set up a create criteria before you can activate the Simultaneous Ring
feature for the user.
- You need to set up “Schedules and Events” before you can enter a Create Criteria or
you can use the default Time Schedule. To set up the Schedules and Events, please
refer to Schedules and Events section in this document.
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• Enter a Create Criteria for the user’s Simultaneous Ring.
Create Criteria for Simultaneous

Description
Ring
Enter the description for the Simultaneous
Description*
Ring criteria.
Tick this option if you want to use the
Use Simultaneous Ring Personal
Simultaneous Ring Personal.
(if applicable) Select the Holiday schedule
from the drop down list. This is the schedule
Holiday Schedule
that you would have created under
Schedules and Events.
(if applicable) Select the Time schedule from
the drop down list. This is the schedule that
Time Schedule
you would have created under Schedules
and Events.
You can specify if you want the phone to
ring simultaneously when you receive call
from:
- Any Phone Numbers, where the user’s
phone will ring simultaneously with the
specified phone number(s) when they
receive calls from any numbers.
- Following Phone Numbers, where the
Calls From user’s phone will ONLY ring
simultaneously with the specified phone
number(s) when they receive calls from
the specified phone numbers in this
section. If you select this option, you will
need to specify each phone number in
each text box located under this option.
You can specify up to 12 phone
numbers.
Note: * in above table indicates mandatory field and cannot be empty.
• Click “Save” at the bottom of the Create Criteria section to save the Simultaneous Ring
criteria you have just created.
When the Criteria is successfully created, it will be displayed at the bottom of the screen
under “Configured Criteria”. You can update the criteria by changing the details on the
criteria and click on the “Update” button below the criteria section. Or you can delete the
criteria by clicking on the “Delete” button below the criteria section.
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Note: You can create more than one Create Criteria by repeating the Create Criteria steps
above.
• After you create the criteria for the Simultaneous Ring, you can now activate and enter the
Simultaneous Ring options.
Simultaneous Ring Options Description

Set Active Enable this option to activate the Simultaneous Ring.
Do Not Ring My
Enable this option if you do not want the incoming
Simultaneous Ring
calls to ring the additional numbers if the user is
Numbers if I’m already in a
already in a call.
call
Simultaneous Ring Numbers
Enter the phone number(s) that you want to ring at
Phone Number the same time as the user’s phone number for any
incoming calls.
Answer Confirmation Enable this option to prevent callers from being
Required transferred to the specified phone’s voicemail.
• Click “Update” to save the changes.
BizPhone User page.
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Sequential Ring
Sequential Ring allows the user to receive a call on multiple phones or devices in sequential
order.
Note: Sequential Ring is not available on BizPhone Line (ATA) plan.
How do you use it?


• To access Sequential Ring, go to the users section under BizPhone Admin (bottom part of
the main page), click on the icon for each user that you wish to configure and when the
BizPhone user page appears, click on “Sequential Ring” menu on the left.
The Sequential Ring is configured in 2 parts:

1. Activate and configure Sequential Ring options (top part of the screen).
2. Create criteria for the Sequential Ring (bottom part of the screen).
Notes:
- You need to set up a create criteria before you can activate the Sequential Ring
feature.
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• Enter a Create Criteria for the user’s Sequential Ring.
Create Criteria for

Description
Sequential Ring
Description* Enter the description for the Sequential Ring criteria.
Tick this option if you want to use the Sequential
Use Sequential Ring
Ring.
(if applicable) Select the Holiday schedule from the
Holiday Schedule drop down list. This is the schedule that you would
have created under Schedules and Events.
(if applicable) Select the Time schedule from the drop
Time Schedule down list. This is the schedule that you would have
created under Schedules and Events.
You can specify if you want the phone to ring
sequentially when the user receives call from:
- Any Phone Numbers, where the specified phone
number will ring in sequence to the user’s phone
when they receive calls from any numbers.
- Following Phone Numbers, where the specified
Calls From
phone will ONLY ring in sequence to the user’s
phone when they receive calls from the specified
phone numbers in this section. If you select this
option, you will need to specify each phone
number in each text box located under this
option. You can specify up to 12 phone numbers.
• Click “Save” at the bottom of the Create Criteria section to save the Sequential Ring criteria
you have just created.
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above.
• After you create the criteria for the Sequential Ring, you can now activate and enter the
Sequential Ring options.
Sequential Ring
Description
Options
Enable this option if you want all incoming calls to go to the
Use Base Location
primary number first before it rings the other phone
First
numbers.
Select the number of rings from the drop down list before
Number of Rings*
the incoming calls rings the other phone numbers.
Continue the search
Enable this option if you want the service to continue to
process if the base
search if the primary number is busy.
location is busy
Enable caller to skip
the search process. Enable this option to allow callers to terminate the search
Assumes forwarding process and be put into voicemail or to the forwarding
or messaging is option.
enabled
Locations
ID This is a default ID set in the system.
Phone Number Enter the Phone number for the additional phone.
Select from the drop down list the number of rings before it
Number of Rings
reaches the specified phone number.
Enabled this option to prevent callers from being
Answer Confirmation
transferred to the specified phone’s voicemail.
BizPhone User page.
Call Forwarding Selective

Call Forwarding Selective sends specific calls to another phone number.
Note: Call Forwarding Selective is not available on BizPhone Line (ATA) plan.
How do you use it?


• To access Call Forwarding Selective, go to the users section under BizPhone Admin (bottom
part of the main page), click on the icon for each user that you wish to configure and
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when the BizPhone user page appears, click on “Call Forwarding Selective” menu on the
left.
The Call Forwarding Selective is configured in 2 parts:

1. Activate and configure Call Forwarding Selective options (top part of the screen).
2. Create criteria for the Call Forwarding Selective (bottom part of the screen).
Notes:
- You need to enter a phone number to the “Default Forward To Number” field before
you can set up a create criteria. Alternatively, you can also forward all calls to the Voice
Mail by entering *55 in front of the 10-digit phone number or in front of the phone
extension. The system default number of rings before a call is forwarded to a voice
mail is 3 rings (18-20 seconds).
The create criteria option will only appear once you have entered the “Default Forward
To Number”.
- You need to set up a create criteria before you can activate the Call Forwarding
Selective feature.
• Enter the “Default Forward to Number” and click “Update”. The Create Criteria Options will
now appear.
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• Enter a Create Criteria for the user’s Call Forwarding Selective.
Create Criteria for

Call Forwarding Description
Selective
Enter the description for the Call Forwarding Selective
Description*
criteria.
(if applicable) Select the Holiday schedule from the drop
Holiday Schedule down list. This is the schedule that you would have created
under Schedules and Events.
(if applicable) Select the Time schedule from the drop down
Time Schedule list. This is the schedule that you would have created under
Forward To Select where you want to forward the call to.
- Default number: tick this option if you want to forward
calls to the number you specified on the “Default
Forward to Number”.
- Specified Number: tick this option if you want to
forward calls to a specified number and specify the
phone number.
- Do Not Forward: tick this option if you do not want to
call forward.
Forward From Select what phone number you want to call forward from.
- Any Phone Number: tick this option if you want to
forward calls from any phone number.
- Following Phone Number: tick this option if you only
want to forward calls from specific phone numbers. If
you select this option, you will need to specify each
phone number in each text box located under this
option. You can specify up to 12 phone numbers.
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• Click “Save” at the bottom of the Create Criteria section to save the Call Forwarding
Selective criteria you have just created.
above.
• After you create the criteria for the Call Forwarding Selective, you can now activate and
enter the Call Forwarding Selective options.
Call Forwarding
Description
Selective Options
Set Active* Enable this option to activate the Call Forwarding Selective.
Enable this option to play a short ring to remind the user
Play Ring Reminder*
that calls are being forwarded to another phone number.
Default Forward to
Enter the default number to call forward to.
Number*
• Click “Update” to update the Call Forwarding Selective options.
BizPhone User page.
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Priority Alert
When Priority Alert is enabled, the user phone will ring with a distinctive ring allowing the user to
know that the calls are from a specific person or group of people (specified in the create criteria).
Note: Priority Alert is not available on BizPhone Line (ATA) plan.
How do you use it?


• To access Priority Alert, go to the users section under BizPhone Admin (bottom part of the
BizPhone user page appears, click on “Priority Alert” menu on the left.
• Select and Enter the Priority Alert Create Criteria.
Note: You need to set up “Schedules and Events” before you can enter a Create Criteria or
you can use the default Time Schedule. To set up the Schedules and Events, please refer to
Schedules and Events section in this document.
Priority Alert
Description
Create Criteria
Description* Enter the Description for the Priority Alert
(if applicable) Select the Holiday schedule from the drop down
Holiday
list. This is the schedule that you would have created under
Schedule
(if applicable) Select the Time schedule from the drop down list.
Time Schedule This is the schedule that you would have created under
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Use Priority
Enable this option to use Priority Alert
Alert
Select “Any External Phone Number” if you wish to enable the
Priority alert for any calls from external phone or select
“Following Phone Numbers” if you wish to enable the Priority
Calls from
Alert for the listed phone numbers. If you select this option, you
will need to specify each phone number in each text box located
under this option. You can specify up to 12 phone numbers.
• Click “Save” at the bottom of the Create Criteria section to save the Priority Alert criteria
you have just created.
above.
BizPhone User page.
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Call Notify
Call Notify sends a notification message, containing the caller’s name and number, to the email
address specified.
Note: Call Notify is not available on BizPhone Line (ATA) plan.
How do you use it?


• To access Call Notify, go to the users section under BizPhone Admin (bottom part of the
BizPhone user page appears, click on “Call Notify” menu on the left.
The Call Notify is configured in 2 parts:

1. Entering the email address for the Call Notification (top part of the screen).
2. Create criteria for the Call Notify (bottom part of the screen).
Notes:
- You need to set up a create criteria before you can activate the Call Forwarding
Selective feature.
• Enter a Create Criteria for your Call Notify.
Call Notify
Description
Create Criteria
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Description* Enter the description for the Call Notify.
Notify Enable this option to activate the Call Notify.
(if applicable) Select the Holiday schedule from the drop down list.
Holiday
This is the schedule that you would have created under Schedules
Schedule
and Events.
(if applicable) Select the Time schedule from the drop down list.
Time Schedule This is the schedule that you would have created under Schedules
and Events.
Select “Any External Phone Number” if you wish to enable the Call
Notify for any calls from external phone or select “Following
Calls From Phone Numbers” if you wish to enable the Call Notify for the listed
phone numbers. Enter each of the phone numbers in each text
box under this option. You can specify up to 12 phone numbers.
• Click “Save” at the bottom of the Create Criteria section to save the Call Notify criteria you
have just created.
above.
• Enter the email address you wish to send call notify to in the text box next to “Send Call
Notify to” (mandatory).
• Click “Save” to save the email address entered.
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BizPhone User page.
Busy Lamp Field

Busy Lamp Field allows the user to watch the status of another user that are in the group of
users assigned with Busy Lamp Field.
Notes:
- The Busy Lamp Field feature is not available on the Cordless and Conference
handsets. It is only available on the T42G (T42S) and T48G (T48S) handsets.
- The user will only be able to monitor up to 50 users.
- The Busy Lamp Field feature is not available on BizPhone Line (ATA) plan.
How do you use it?

You will be able to monitor the status of the users if they are added to the Assigned users
list.
To see the status of a user, look at the icon next to their name.
• A head/green light means their line is free.
• A stop/red light means their line is in use.
To dial the user, just press the button next to their name.

• To access Busy Lamp Field, click on “Busy Lamp Field” menu on the left.
• You can add the available users to the assigned users group by highlighting the user that
they want to monitor from the “Available users” and click the button. The selected
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user should now appear in the “Assigned users” list. Repeat the same steps if you wish to
add more users to the list.
To remove the user from the “Assigned users” list, highlight the user and click the
button. Repeat the same steps if you wish to remove more users from the list.
• If this is the first time the Busy Lamp Field is configured for the user, you will
need to reboot the user’s handset to get the Busy Lamp Field to work on their
handset.
BizPhone User page.
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Speed Dial 8
Speed Dial 8 allows you to define up to 8 frequently dialled numbers and have them dialled using a
single key on the handset.
How do you use it?

Once the Speed Dial 8 is configured in the Frontier portal (or handset), pick up the phone and press
the single number of the speed dial (2-9) and then press “Send”.

• To access Speed Dial 8, go to the users section under BizPhone Admin (bottom part of the
BizPhone user page appears, click on “Speed Dial 8” menu on the left.
Note: Below screen capture (Speed Dial 8) is for BizPhone Handset Users only. A BizPhone
Line (ATA) user will have fewer options in the menu on the left, as there are fewer features
supported. Please refer to each Features section to see which features are not supported.
• Enter the phone number next to the “Phone Number” of each Speed Dial code. You can
also enter the description, for example the user’s name next to the “Description”. The
number indicates the number that you should enter for the Speed Dial.
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For example: If you enter a phone number under “#2” and you wish to call the number via
Speed Dial, then you need to enter “2” on your handset.
Note: International numbers can only be added to the Speed Dial fields when the user is
already allowed to make international calls.

How to set on Handsets:
• Lift the handset and dial *74.
• When you hear the dial tone, enter the one-digit code (2-9) that you want to represent the
number you want to program, followed by the complete phone number and press the “#”
key.
BizPhone User page.
Voice Mail
The BizPhone Voice Mailbox is pre-configured and ready to use as soon as the user receives their
BizPhone handset.
Configuring Voice Mail settings via Frontier
By configuring the user’s Voice Mail settings via the Frontier portal, the preference will apply to all
future voice mail received by the user.
• To access Voice Mail, go to the users section under BizPhone Admin (bottom part of the
BizPhone user page appears, click on “Voice Mail” menu on the left.
Note: The BizPhone Line (ATA) user needs to enable the Activate Voice Mail Feature before
they can start using the Voice Mail feature.
Below is the Voice Mail page for a BizPhone Handset User.
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Below is the Voice Mail page for a BizPhone Line (ATA) User.
• Select and Enter the Voice mail settings.
Voice Mail Settings Description

Enable this option if you wish to activate your Voice
Mail.
Activate Voice Mail
Note: This option is only available on BizPhone Line
Feature
(ATA) user. The user needs to activate their Voice Mail
before they can start using it.
Enable voice mail to be Enable this option to enable the user to access their
used with the voice portal voice mail via the voice portal.
Enable this option to forward the user’s voice mail to
an email as an attachment (.wav file).
Enable voice mail to be Note: Enabling Voicemail email notifications will mean
forwarded as email that you lose access to the voicemails from the voice
portal. You will only receive all your voicemails as an
attachment via email.
Enter the email address for the user to receive their
Delivery Email Address*
voice mail on.
Enable voice mail to be Enable this option if you wish to send a carbon copy of
sent as carbon copy the user’s voicemail to a second email address.
Carbon Copy Email Enter the email address for the voice mail to be cc’d
Address to.
Enable this option to select media file for the voice
Enable voice mail greeting
mail greeting
Select this option if you wish to use an existing media
Use existing media file file for the voice mail greeting, and select one of the
media files from the drop down list.
Select this option if you wish to upload a new media
Upload new media file^
file for the voice greeting.
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Notes:
• * in above table indicates mandatory field and cannot be empty.
• ^ audio file needs to be in .WAV or .WMA format with specific requirements. Please refer
to Audio File Specifications for the list of requirements..
BizPhone User page.
Accessing your Voice Mail
You can access your Voice Mail via your BizPhone handset or any external number (including
Mobile).
To access your Voice Mail via your BizPhone handset please refer to each of the handset guide
(depending on your handset model).
To access your Voice Mail via an external number:

• Dial one of the following Voice Portal Numbers.
City Voice Portal Number

Adelaide 08 8220 9999
Brisbane 07 3144 9999
Canberra 02 6210 9999
Melbourne 03 9909 9999
Perth 08 6266 9999
Sydney 02 8022 9999
• Follow the voice prompt and enter your Mailbox ID followed by a “#”.
Note: Your Mailbox ID is your BizPhone Number.
• Follow the voice prompt and enter your Voice portal passcode followed by a “#”.
Note: Your voice portal passcode is emailed to you with your BizPhone Service Completion
Advice.
• Press “1” to enter your Voice Mail box and then press “1” again to listen to your message(s)
(follow the voice prompt).
Voice Mail Greetings
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You can also record your Voice Mail greetings via the Voice portal by following the same steps above
(up to entering your Voice portal passcode) and followed by the steps below (depending on each
Greetings you want to record).
Busy Greetings
Busy Greetings are the greetings that callers will hear if you have the Do Not Disturb feature
activated or if you are on a call and do not have Call Waiting activated.
To record your Busy Greetings: Access your Voice Mail (using the steps above – up to entering your
Voice Portal passcode) and Press “1” to enter your Voice Mail box, followed by “2” to access your
Busy Greetings, and then press “1” to record your Busy Greetings. Follow the voice prompt and
record your Busy Greetings.
No Answer Greetings
No Answer Greetings are the greetings that callers will hear if you do not answer their calls.
To record your No Answer Greetings: Access your Voice Mail (using the steps above – up to entering
your Voice Portal passcode) and Press “1” to enter your Voice Mailbox, followed by “3” to access
your No Answer Greetings, and then press “1” to record your Busy Greetings. Follow the voice
prompt and record your No Answer Greetings.
Extended Away Greetings

Extended Away Greetings are the greetings that callers will hear if you plan to be away from your
desk for an extended amount of time. You are required to activate and deactivate this greetings
manually.
To record your Extended Away Greetings: Access your Voice Mail (using the steps above – up to
entering your Voice Portal passcode) and Press “1” to enter your Voice Mailbox, followed by “4” to
access your Extended Away Greetings, and then press “3” to record your Extended Away Greetings.
Follow the voice prompt and record your Extended Away Greetings.
After you record your Extended Away Greetings, you are required to activate the greetings by
pressing “1”.
Once you have the greetings activated, you will be reminded each time you log in to listen to
messages that this greeting is activated. To de-activate your Extended Away Greetings, follow step 1-
2 above and press “2”.
Note: When the Extended Away Greetings are activated, the callers are not able to leave a voice
message. Once it is de-activated, voicemail collection is turned back on.
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Replace Handset/ATA
Replace Handset/ATA allows the admin to select a different MAC Address for the user’s handset/ATA
that has been assigned to them to replace the existing handset/ATA (faulty, etc).
How do you use it?

By changing the settings in Frontier, the preference will then be applied to the user.

• To access Replace Handset/ATA, go to the users section under BizPhone Admin (bottom
part of the main page), click on the icon for each user that you wish to configure and
when the BizPhone user page appears, click on “Replace Handsets” menu on the left, or
click on “Replace ATA” to replace ATA device.
Below is the Replace Handsets page for a BizPhone Handset User.
Below is the Replace ATA page for a BizPhone Line (ATA) User.
• Select the MAC Address of the new handset/ATA from the drop down list next to “Select
available handset/ATA”.
• Click “Update” to assign the MAC Address to the user.
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To return to the main page without changes click on the icon located at the top right of each
BizPhone User page.
Notes:
- Once you replace your existing handset/ATA with a new or replacement handset/ATA, the
details on the Handset/ATA section should be updated with the new or replacement
handset/ATA details.
- You need to reboot your new handset/ATA to push the user configuration to this new
device.
Basic Call Logs

Basic Call Logs allows the admin to view the user’s calls history.
How to access Basic Call Logs in Frontier:

To access Basic Call Logs, go to the users section under BizPhone Admin (bottom part of the main
page), click on the icon for each user that you wish to configure and when the BizPhone user
page appears, click on “Basic Call Logs” menu on the left.
There are 3 types of Basic Call Logs that the user can view: Placed, Received, and Missed. By default
the page will show the history for Placed calls. To view the Received or Missed calls, click on the
“Received” or “Missed” under the Basic Call Logs (next to “Placed).
Note: Below screen capture (Basic Call Logs) is for BizPhone Handset Users only. A BizPhone Line
(ATA) user will have fewer options in the menu on the left, as there are fewer features supported.
Please refer to each Features section to see which features are not supported.
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To return to the main page, click on the icon located at the top right of each BizPhone User page.
Client Downloads
Client Downloads is where the admin can download and access the Add-Ons such as: the Desktop
and Mobile Apps for the Softphone Plan and the Receptionist App.
Notes:
- The link to the Apps are only available if you have purchased these Add-Ons for the users.
- Since SoftPhone option is not available for BizPhone Line (ATA) Users, the “Client
Downloads” option will not be available as one of the BizPhone User Features for BizPhone
Line (ATA) Users.
How to access Client Downloads in Frontier:
• To access Client Downloads, go to the users section under BizPhone Admin (bottom part of
the main page), click on the icon for each user that you wish to configure and when the
BizPhone user page appears, click on “Client Downloads” menu on the left.
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How to download the Mobile App:
You will need to download the Mobile App via your Mobile phone. Click on either of the
icons. The left one is for Android and the right one is for iPhone (referenced under the
“Broadsoft UC-One Client” next to the icon). The Android App is available on Google Play and
the iPhone App is available on the AppStore.
For details on what the Mobile App is and how to use it, please refer to the BizPhone Mobile
App section of this document.
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How to download the Desktop App:
Click on the icon. The left one is for Windows Operating System and the right one is for
Macintosh Operating System (referenced under the “BizPhone Communicator” next to the
icon). Once you click on the icon, a window will pop up to save the BizPhone Communicator
setup file. You can then save the .exe or .dmg file for installation.
For details on what the Mobile App is and how to use it, please refer to the BizPhone
Desktop App section of this document.
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How to access the Receptionist App:
Receptionist App is a web-based Application and can be accessed by clicking the , where
a new tab will be open up on the same browser. Enter the User ID and Password you have
been given on your Service Completion Advice to access the Receptionist App.
For details on how to use the BizPhone Receptionist App, please refer to BizPhone
Receptionist App section on this document.
To return to the main page, click on the icon located at the top right of each BizPhone User page.
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Skype for Business
The Skype for Business section is where the user can enable and download the Desktop App that
has been integrated with Skype for Business (Business Communicator for Skype for Business).
The Business Communicator for Skype for Business allows the user to use their Skype for Business
app to make external calls via their BizPhone number.
• After entering the phone number in the Skype for Business app, the BizPhone
Communicator Desktop app will launch and place the call.
• The Skype for Business app will automatically update its status to “in a call”.
• The BizPhone user’s number will be displayed to the recipient.
Notes:
• The link to the App is only available if you have purchased this Add-On for the user.
• Skype for Business Desktop App is only available on Windows Operating System.
• Although you will be able to make external calls through the Skype for Business app,
incoming calls will still need to be answers via the BizPhone Communicator Desktop App.
• Users cannot use this feature to add/call an external party to a Lync/Skype meeting.
• Since SoftPhone option is not available for BizPhone Line (ATA) Users, the “Client
Downloads” option will not be available as one of the BizPhone User Features for BizPhone
Line (ATA) Users.
How to Access Skype for Business in Frontier:
• To access Skype for Business, click on “Skype for Business” menu on the left.
• Click on the icon to download the Business Communicator for Skype for Business. Once
you click on the icon, a window will pop up to save the Business Communicator setup file.
You can then save the .exe file for installation.
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Follow the process on how to install the Desktop App. See BizPhone Desktop App section of
this document for more information.
Note: Before you can start using the Business Communicator for Skype for Business, you
will need to enable the Skype for Business option on the page.
• Enable the Skype for Business option and click “Update”.
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Group Features
The group features are the services that are available at the “group” level and only
configurable via the Frontier Admin Portal.
Hunt Group
Hunt Group offers a method of distributing any inbound calls to a group of phones that
are defined by the admin.
The admin can choose how the users are included in a Hunt Group and the method of
incoming calls distribution. There are 4 different distribution methods available.
Circular
This method sends incoming calls to users in the order listed by the administrator. The call will
go to the user following the user that answered the last call.
Regular
This method sends incoming calls to users in the order listed by the administrator. The call will go to
the first available person in the list.
Simultaneous
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This method sends incoming calls to all the users listed by the administrator at the same time.
Uniform
This method sends incoming calls to the user who’s been idle the longest. Once a user completes
a call they are moved to the bottom of the call queue.
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• To access the Hunt Group, go to the BizPhone Main page and on the “BizPhone Admin”
section, you will see “BizPhone Hunt Group”. Click on the icon for each Hunt Group that
you wish to configure.
Once you click on the icon of the Hunt Group, the below page will appear (next page).
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• Enter and select the settings for the Hunt Group.
Settings Description
General
Set Active Enable this to activate the Hunt Group.
Hunt Group ID This ID is allocated by default.
Hunt Group Name* Enter a name for the Hunt Group.
CLID First Name* Enter a First Name for the Hunt Group.
CLID Last Name* Enter a Last Name for the Hunt Group.
Phone Number This Phone Number is allocated by default.
Voice Mail Settings
Activate Voice Mail Enable this to activate the voice mail feature for the Hunt
Feature Group.
Enable voice mail to be Enable this option if you wish to be able to listen to the
used with voice portal Hunt Group voice messages through the Voice Portal.
Enable voice mail to be Enable this option if you wish to send a copy of the Hunt
forwarded as email Group voice mail to an email and enter the email
address in the field.
Delivery Email Address Enter the email address for the voice mail to be sent to.
sent as carbon copy the Hunt Group voice mail to a second email address.
CC Email Address Enter the email address for the voice mail to be CC’d to.
Enable voice mail media Enable this option if you wish to select a media file for
file the Hunt Group voice mail.
Select Media File^ Select the available media file from the drop down list. If
there is no media file available, please upload the file.
See note below for more information.
Call Routing
Call Waiting on Agents Enable this to allow Call waiting on the assigned
users/agents.
Note: If all users are busy in a hunt group, calls will fail
unless you enable this option and Call Waiting feature on
each agent. With Call Waiting (each agent) and this
option enabled, the calls will be treated as not answered
and overflow when no answer timer expires.
Allows members control Enable this to give group members control over the
Group Busy Group Busy policy.
Enable Group Busy Enable this to allow group busy policy for the Hunt
Group.
Note: Enabling Group Busy does not mean that calls will
overflow. Overflow is only for “Not Answer” and “Not
Reachable” conditions. If you enable Group Busy, all
calls will fail to fast busy tone unless Call Forward Busy is
enabled.
Apply Group Busy when Enable this to always apply the Enable Group Busy policy
terminating Call to agent when calls are made through the directory hunting
number.
Group Policy Select one of the Hunt Group distribution methods
(described earlier in this section).
No Answer Settings
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Enter the phone number to forward calls to when there
is no answer. Alternatively, calls can also be forward to
Voice Mail by entering *55 in front of the 10-digit phone
Call Forward To*
number of in front of the phone extension.
Note: This must be one of your BizPhone Phone
Numbers.
Skip to next agent after Specify the number of rings before the call is sent to
xx rings next agent.
Forward call after Specify the number of seconds before call is forwarded
waiting xx seconds to the specified phone number.
Not Reachable Settings
Calls are forwarded to this number when the Hunt
Enable Call Forwarding Group is unreachable. Alternatively, calls can also be
Not Reachable forward to Voice Mail by entering *55 in front of the 10-
digit phone number of in front of the phone extension.
Make Hunt group busy
Enable this to send a busy tone to the caller when the
when all available
hunt group is unreachable.
agents are not reachable
Call Forwarding (Always/Busy) – only available on a non-complimentary or Billable

Hunt Group
Enable this to forward all calls to a specified number
when the Hunt Group is unreachable. Alternatively, calls
Always can also be forwarded to Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the
phone extension.
Enable this to forward all calls to a specified number
when the Hunt Group is busy. Alternatively, calls can
Busy also be forwarded to Voice Mail by entering *55 in front
of the 10-digit phone number or in front of the phone
extension.
Call Forwarding Selective – only available on a non-complimentary or Billable Hunt
Group
Enable this to forward specific calls to a specified
number. Alternatively, calls can also be forwarded to
Enable
Voice Mail by entering *55 in front of the 10-digit phone
number or in front of the phone extension.
Enable this option if you wish to play reminder for Call
Play Ring Reminder
Forwarding.
Default Forward To Enter a default forwarding number.
Enter the description for the Call
Description
Forwarding here.
Select the Holiday Schedule you
Holiday Schedule have defined under Schedule and
Events
New Criteria (see red
Select the Time Schedule you
notes below)
Time Schedule have defined under Schedule and
Events
Select “Default Number” if you
Forward To wish to forward the calls to the
default number specified.
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Select “Specified Number” if you
wish to forward the calls to a
specified number. Enter the
specified number in the text box
next to this option.
Select “Do Not Forward” if you do
not wish to forward your calls to a
phone number.
Select “Any Phone Number” if
you wish to forward calls from
any phone number.
Select “Following Phone
Calls From
Numbers” if you wish to only
forward calls from certain
numbers. Specify the phone
numbers in the text boxes.
Calling ID Settings
Use System Default
Use the CLID settings defined by default.
Hunt Group
Include Hunt Group Use the Hunt Group name specified in the General
name in CLID settings as the CLID.
Assigned BizPhone Users
Assign the BizPhone Users to the Hunt Group by
highlighting the user you wish to add from the “Available
BizPhone Users” list and click the button and the
Group Members user will be added to the assigned list.
To add more users, repeat the same steps.
To remove user from the “Assigned BizPhone List”, click
button and the user will be removed from the list.
Notes:
- ^ To upload the media file, please refer to the Upload Announcement section in this
document.
- Call Forwarding Always/Busy and Call Forwarding Selective are only available for Billable
(non-complimentary) Hunt Groups.
- You need to set up a New Criteria before you can activate the Call Forwarding Selective
Feature.
- You need to set up “Schedules and Events” before you can enter a New Criteria or you can
use the default Time Schedule for Call Forwarding Selective. To set up the Schedules and
Events, please refer to Schedules and Events section in this document.
- Collapsed Criteria will not be updated on submit. You need to expand the Criteria to
update.
• Once you have finished configuring all options, click “Update” at the bottom of the
screen and it will save the Hunt Group settings that you have just configured.
BizPhone Hunt Group page.
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Queue
Queue allows the user to queue incoming calls when all the phones are busy until you are able to
answer the calls. This is useful during peak times where your business is in high demand.
There are 5 different Queue methods available.
Circular
go to the user following the user that answered the last call.
Regular
go to the first available person in the list.
Simultaneous
This method sends incoming calls to all the users listed by the administrator at the same time.
Uniform
This method sends incoming calls to the user who’s been idle the longest. Once a user completes
a call they are moved to the bottom of the call queue.
Weighted Call Distribution

This method send incoming calls randomly to agents according to percentages you assign on the
Call Centre.
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• To access the Queue, go to the BizPhone Main page and on the “BizPhone Admin” section,
you will see “BizPhone Queue” and click on the icon for each Hunt Group that you wish to
configure.
Once you click on the icon of the Queue, below page will appear (next page).
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• Enter and select the Queue settings.
Settings Description
General
Set Active Enable this to activate the queue.
Queue ID This ID is allocated by default.
Queue Name* Enter a name for the Queue.
CLID First Name* Enter a First Name for the Queue.
CLID Last Name* Enter a Last Name for the Queue.
Phone Number This Phone Number is allocated by default.
Select one of the Queue methods (described earlier in
Group Policy
this section).
Queue Settings
Allows callers to dial 0 to Enable this if you want the callers to have the ability to
escape out of queue press “0” to escape out of the queue.
Enable this to enable play ringing when offering a call
Play ringing when offering to an agent in lieu of the caller hearing music on hold.
call This lets the caller knows their call is about to be
answered.
Reset caller statistics Enable this if you require caller statistics to be reset
upon entry to queue each time the agents log into a queue.
The maximum number of calls that can be queued at
Queue Length (Calls)
any one time.
Voice Mail Settings
Activate Voice Mail Enable this to activate the voice mail feature for the
Feature Queue.
Enable voice mail to be Enable this option if you wish to be able to listen to the
used with voice portal Queue voice messages through the Voice Portal.
Enable voice mail to be Enable this option if you wish to send a copy of the
forwarded as email Hunt Group voice mail to an email and enter the email
address in the field.
Delivery Email Address Enter the email address for the voice mail to be sent
to.
sent as carbon copy the Queue voice mail to a second email address.
CC Email Address Enter the email address for the voice mail to be CC’d
to.
Enable voice mail media Enable this option if you wish to select a media file for
file the Queue voice mail.
Select Media File^ Select the available media file from the drop down list.
If there is no media file available, please upload the
file. See note below for more information.
Entrance Announcement Settings
Play Entrance Enable this option to play the Entrance Announcement
Announcement for the Queue
Announcement Type Select Announcement Type.
Choose “Default” if you wish to use the system default
Announcement.
Choose “Custom” if you wish to use a Custom
Announcement and then select the media file.
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Select Media File^ This option is only displayed when you choose
“Custom” Announcement Type. Select the media file
from the drop down list. If there is no media file
available, please upload
On-Hold Announcement Settings
Enable Media On-Hold Enable this option to play Announcement when the
Announcement caller is On-Hold in the queue.
Select Announcement Type.
Announcement Type Choose “Default” if you wish to use the system default
Announcement.
This option is only displayed when you choose
“Custom” Announcement Type. Select the media file
Select Media File^
from the drop down list. If there is no media file
available, please upload the file.
Routing Settings
Enable and Select how many rings before the calls are
Bounce calls after xx rings
bounce to next agent if they are unanswered.
Enable overflow after call Enable and Select how many seconds to wait before
wait xx seconds the calls are overflow to the next agent.
Play announcement
Enable this to play announcement to the caller before
before overflow
the call is overflowed.
processing
Overflow Action Select one of the overflow routing options.
Enter the phone number to transfer the call to if you
Transfer to Phone
select to transfer to phone number as the Overflow
Number
Action.
Agent Settings
Tick this box to allow agents to have the ability to
Allow call waiting on handle more than once call at a time. Agents must also
Agents have the Call Waiting feature enabled on the user
profile.
Assigned BizPhone Users
Assign the BizPhone Users to the Queue by
highlighting the user you wish to add from the
“Available BizPhone Users” list and click the
button and the user will be added to the assigned list.
Group Members
To add more users, repeat the same steps.
To remove user from the “Assigned BizPhone List”,
click button and the user will be removed from
the list.

^ To upload the media file, please refer to the Upload Announcement section in this
______document.
• Click “Update” at the bottom of the page to save the Queue settings that you have just
configured.
To return to the main page without changes, click on the icon located at the top right of
each BizPhone Queue page.
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Music on Hold
Music on Hold plays music while callers are on hold. This feature allows the group administrator to
upload the audio file for the Music on Hold.

• To access the Music on Hold, click on the icon next to “vPBX Music On Hold” on the main
page.
The Music On Hold page will appear (below).
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• Select the Music on Hold settings.
Profile Description
Enable music/video Enable this if you wish to play music for callers that are on
during Call Hold hold.
Tick this option if you wish to use system defined Music on
System
Hold.
Custom Music/Video Tick this option if you wish to use a custom audio file for
File Music on Hold.
Use existing audio Tick this option if you have existing audio file and wish to
file use it.
Upload new audio Tick this option to upload a new audio file and choose file
file to upload.
Note: The audio file needs to be in .WAV or .WMA format with specific requirements.
Please refer to Audio File Specifications for the list of requirements.
• Click “Update” to save the Music on Hold settings that you have just configured.
To close the Music on Hold menu, click on the icon next to “vPBX Music On Hold”.
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Schedules and Events
Schedules and Events allows the administrator to set up the Time schedule and Holiday schedule for
BizPhone services.
The Time schedule and Holiday schedule are used in the following BizPhone features/services:
• Auto Attendant
• Call Forwarding Selective
• Simultaneous Ring
• Sequential Ring
• Call Notify
• Priority Alert
To route calls based on the time of the day (business or after hours), you can configure the Time
schedule. You can also configure your company holiday schedule by identifying the dates of the
holiday in the Holiday schedule.
How to create and configure Schedules and Events in Frontier:

• To access the Schedules and Events, click on the icon next to “Schedules and Events” on
the main page.
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The Schedules and Events page will appear (below).
• Create a schedule by entering the Schedule Name and the Schedule Type.
Create Schedule Description

Enter the name for the schedule.
Schedule Name*
For example: Christmas Holiday, etc.
Select the required Schedule Type:
- Holiday: if you wish to create a Holiday Schedule.
Schedule Type
- Time: if you wish to create a Time Schedule (Business or
After hours).
• Click “Save” under the Create Schedule section to save the schedule you have just created.
You can create multiple schedules by repeating the same steps above.
• Once the Schedule is created, it will appear under Current Schedules section on the same
screen.
• To create an event for the schedule, click on the icon next to the schedule you have
just created and the schedule page drop down. You can now create the event for the
schedule by clicking on the “Create Event” button.
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• Enter and select the details for the event.
Create
Description
Event
Event
Enter a name for the event.
Name*
Start Date* Enter the start date for the event.
End Date* Enter the end date for the event.
All Day
Activate this if it is an all-day event.
event
(if applicable) This option is disabled if you activate the All Day event.
If it is not an all-day event, you will need to select the hours and
Start Time*
minutes from the drop down list as to when you want the event to
start.
(if applicable) This option is disabled if you activate the All Day event.
If it is not an all-day event, you will need to select the hours and
End Time*
minutes from the drop down list as to when you want the event to
end.
Select one from the drop down list how you wish the event to
reoccur:
Never: if you do not want the event to reoccur.
Recurrence
Pattern
Daily: if you want the event to repeat daily. If you select this option,
the Recurrence Interval and Recurrence End Date fields will appear.
Recurrence Interval* is a mandatory field and you will need to enter
in how many day(s) do you want the event to occur.
Recurrence End Date is the date you want the event to end.
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Weekly: if you want the event to occur weekly. If you select this
option, the Recurrence Interval, the days (Monday – Sunday), and the
Recurrence End Date fields will appear.
in how many week(s) do you want the event to occur and you need
to activate at least a day for the event to occur. For example, activate
Monday if you want the event to occur every Monday.
Monthly: if you want the event to occur monthly. If you select this
option, the Recurrence Interval, On Day, and the Recurrence End
Date fields will appear.
in how many month(s) do you want the event to occur.
On Day* is also a mandatory field and you need to enter on which
day of the month do you want the event to occur.
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Yearly: if you want the event to occur yearly. If you select this option,
the Recurrence Interval, On Day, Month Of, and Recurrence End Date
fields will appear.
in how many year you want the event to occur.
On Day* is also a mandatory field and you need to enter on which
day of the month do you want the event to occur.
Month of* is also a mandatory field that let you select from the drop
down list you want the event to occur.
Notes:
- The duration (between Start Date and End Date) must be shorter than how frequently
it occurs (Recurrence Interval).
• Click “Save” button to save the event you have just created. You can create multiple events
for a schedule by repeating the Create Event steps above.
Once the event is created, it will appear under “Current Events” of the schedule. You can
modify the event by click on the “Update Event and Schedule” button.
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Deleting an event or schedule
• You can delete an event by clicking on the “Delete” button next to the event.
• You can delete a schedule by clicking on the “Delete” button next to the schedule.
To close the Schedules and Events menu, click on the icon next to “Schedules and Events”.
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Global Address Book
Global Address Book allows the administrator to upload a phone book for the BizPhone service.
Note: Global Address Book is not available on BizPhone SoftPhone plan or as part of the
Desktop/Mobile Apps or Clients.

• To access the Global Address Book, click on the icon next to “Global Address Book” on
the main page (next page).
Global Address Book page will appear (below).
• Upload a csv file for the address book by clicking on the “Choose File” button.
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The csv file should have 2 columns: Name and Number. You can see a sample csv by clicking
on “See sample csv” on the screen.
Note: You can add up to 500 entries (contacts) to the csv file.
• The contacts in the Global Address Book should now appears on the handset.
Note: The contacts will get updated in the T48G (T48S) handset instantly, but the user will
need to restart the T42G (T42S) handset before the contacts appear on their handset.
How to access Global Address Book via the T42G (T42S) handset:
• Press the “Directory” soft key on the main LCD screen.
• Using the Up and Down button ( ) on the handset, scroll through and click on “Group
Common”.
• The contacts details (Name and Phone number) that you have uploaded via the Global
Address Book in Frontier will appear on the LCD screen.
How to access Global Address Book via the T48G (T48S) handset:
• Press the “Directory” on the main LCD screen.
• Click on “Group Common” menu on the left of the screen.
Address Book in Frontier will appear on the LCD screen.
How to access Global Address Book via the Cordless DECT handset:
• Press “OK” button on the handset.
• Scroll through to “Directory” menu with the down arrow button and press “OK”.
• Select “Network Dir” by using the up and down arrow button and press “Enter” or the “OK”
button.
• Select “GroupCommon” by using the up and down arrow button and press “Enter” or the
“OK” button.
Address Book in Frontier will appear on the phone screen.
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Advanced Features
Configure Pilot Number
Configure Pilot Number allows the administrator to select the Pilot Number (Group Number) from a
list of phone numbers or you can select “None” if you do not want to specify a Pilot Number.

• To access the Configure Pilot Number, click on the icon next to “Advanced Features” on
the main page.
The “Configure Pilot Number” option will appear in the expanded menu (below).
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• Select the Pilot Number from the drop down list.
To close the Configure Pilot Number option, click on the icon next to “Advanced Features”.
Call Forward Unused Numbers

Call Forward Unused Numbers allows the administrator to choose the default number to forward
incoming calls for unused numbers, i.e. those number(s) that are not allocated to any BizPhone user.

• To access the Call Forward Unused Numbers feature, click on the next to “Advanced
Features” on the main page.
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The Advanced Features page will appear (below). You are on the “Configure Pilot Number”
page by default.
• Click on the “Call Forward Unused Numbers” menu on the left.
The Call Forward Unused Numbers page will appear (below).
• Select the number from the drop down list. You can select “None” if you do not want to
forward any incoming calls for the Unused Numbers.
To close the Call Forward Unused Numbers option, click on the icon next to “Advanced Features”.
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Upload Announcement
Upload Announcement allows the administrator to upload media files for the group. The media files
can be used for Group and User’s Voice Mail Greetings.

• To access the Upload Announcement option, click on the next to “Advanced Features”
on the main page.
The Advanced Features page will appear (next page). You are on the “Configure Pilot
Number” page by default.
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• Click on the “Upload Announcement” menu on the left.
The Upload Announcement page will appear (below).
• Choose the media file that you wish to upload by clicking on the “Choose File” button and
then select the media file from your local machine or network drive.
Note: The audio file needs to be in .WAV or .WMA format with specific requirements. Please
refer to Audio File Specifications for the list of requirements.
• Click “Upload” to upload the media file.
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Receptionist Features
Auto Attendant
Auto Attendant is a voice menu system that plays a recorded greeting to incoming callers and allows
them to choose to be directed to an internal extension. Sometimes this feature is referred to as IVR
(Interactive Voice Response).
An Auto Attendant can consist of one or more menus and the concept of “an instance” of an auto-
attendant is important.
What is an instance of Auto Attendant?

An instance of Auto Attendant is a single recording and menu that is assigned an internal extension.
Example as shown below:

There are two Auto Attendant instances: One for the main business number and the other one for
Customer Service.
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There are 3 parts of Auto Attendant configuration:
1. Basic
• To access the Auto Attendant, go to the BizPhone Main page and on the “BizPhone Admin”
section, you will see “BizPhone Auto Attendant” and click on the icon for each Auto
Attendant that you wish to configure.
The Auto Attendant Basic Settings page will appear (next page).
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This page will allow you to activate and set the general settings for the Auto Attendant.
• Activate and enter the basic settings for the Auto Attendant.
Basic settings Description

Enable this if you wish to activate the Auto Attendant and
Set Active
untick to deactivate
General Settings
Auto Attendant ID This ID is allocated by default.
Auto Attendant
Enter a Name for the Auto Attendant.
Name*
CLID First Name* Enter a First Name for the Auto Attendant.
CLID Last Name* Enter a Last Name for the Auto Attendant.
The Auto Attendant phone number is allocated automatically
Phone Number
when the service is provisioned.
Voice Mail Settings
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Activate Voice Mail Enable this to activate the voice mail feature for the Auto
Feature Attendant.
Enable voice mail to Enable this option if you wish to be able to listen to the Auto
be used with voice Attendant voice messages through the Voice Portal.
portal
Enable voice mail to Enable this option if you wish to send a copy of the Auto
be forwarded as Attendant voice mail to an email and enter the email address
email in the field.
Delivery Email Enter the email address for the voice mail to be sent to.
Address
Enable voice mail to Enable this option if you wish to send a carbon copy of the
be sent as carbon Auto Attendant voice mail to a second email address.
copy
CC Email Address Enter the email address for the voice mail to be CC’d to.
Enable voice mail Enable this option if you wish to select a media file for the
media file Auto Attendant voice mail.
Select Media File^ Select the available media file from the drop down list. If
there is no media file available, please upload the file. See
note below for more information.
Scope of Dialing
Define how the caller should say the name of the person they
want to reach.
• Last + First: where the caller must first say the last name of
Name Dialing
the person and then say their first name.
Entries
• Last + First or First + Last: where the caller can say either
the last name and then the first name of the person or vice
versa.

^ To upload the media file, please refer to the Upload Announcement section in this
______document.
• Click “Update” to save the Auto Attendant settings that you just configured.
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2. Business Hours Menu
• To access the Business Hours Menu for the Auto Attendant, go to the BizPhone Auto
Attendant page and click on the “Business Hours Menu” on the left and below page will
appear.
• Select and enter the Business Hours Menu for the Auto Attendant.
Business Hours
Description
Menu
Audio File Selection
Default Tick this if you wish to use the system default audio file.
Tick this if you wish to upload your personal audio file.
You can use a “Default” system defined audio file or to
upload a “Personal” audio file.
To upload an audio file, click “Choose File” and select the
audio file you wish to play to the callers when they reach the
Personal
Auto Attendant.
Note: The audio file needs to be in .WAV or .WMA format

with specific requirements. Please refer to Audio File
Specifications for the list of requirements.
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Audio Keys
This is the key on the handset keypad to which you assign
Key
actions.
Description Optional description of the menu option.
A Drop down list of actions:
• Transfer to Operator: Plays the message “Please stay on
the line while your call is transferred to the operator” and
then transfer the call to the specified operator number.
• Transfer With Prompt: Plays the message “Your call is being
transferred, please hold” and then transfers the call to the
specified number.
• Transfer Without Prompt: Transfers the call to the specified
Action
number, without playing a transfer prompt.
• Name Dialing: Brings the user into the automated name
directory.
• Extension Dialing: Prompts the user for an extension and
transfer the user.
• Repeat Menu: Replays Auto Attendant Menu options.
• Exit: Exits user from the Auto Attendant and terminates the
call.
When the action selected is to transfer a call, a phone
Phone Number number must be specified.
Note: Calls to non-BizPhone numbers will be charged.
3. After Hours Menu
• To access the After Hours Menu for the Auto Attendant, go to the BizPhone Auto Attendant
page and click on the “After Hours Menu” on the left and below page will appear.
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• Select and enter the After Hours Menu for the Auto Attendant.
Business Hours
Description
Menu
Audio File Selection
Default Tick this if you wish to use the system default audio file.
Tick this if you wish to upload your personal audio file.
You can use a “Default” system defined audio file or to
upload a “Personal” audio file.
To upload an audio file, click “Choose File” and select the
audio file you wish to play to the callers when they reach the
Personal
Auto Attendant.
Note: The audio file needs to be in .WAV or .WMA format

with specific requirements. Please refer to Audio File
Specifications for the list of requirements.
Audio Keys
This is the key on the handset keypad to which you assign
Key
actions.
Description Optional description of the menu option.
A Drop down list of actions:
• Transfer to Operator: Plays the message “Please stay on
the line while your call is transferred to the operator” and
then transfer the call to the specified operator number.
• Transfer With Prompt: Plays the message “Your call is being
transferred, please hold” and then transfers the call to the
specified number.
• Transfer Without Prompt: Transfers the call to the specified
Action
number, without playing a transfer prompt.
• Name Dialing: Brings the user into the automated name
directory.
• Extension Dialing: Prompts the user for an extension and
transfer the user.
• Repeat Menu: Replays Auto Attendant Menu options.
• Exit: Exits user from the Auto Attendant and terminates the
call.
When the action selected is to transfer a call, a phone
Phone Number number must be specified.
Note: This must be one of your BizPhone phone numbers.
BizPhone Auto Attendant page.
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Receptionist
Receptionist allows the receptionist to assign or remove users that they can monitor through the
Receptionist App Basic ONLY. If you have ordered the Receptionist Advanced feature, you should be
able to use the Receptionist interface to assign and remove users and you should not use this portal
configuration option to do so.
Notes:
- The Receptionist menu is only available on the User menu if they have been assigned the
Receptionist App license.
- Receptionist feature is not available on BizPhone Line (ATA) plan.
How do you use it?

By changing your setting in Frontier, your preference will then be applied to all future calls.

• To access Receptionist, go to the users section under BizPhone Admin (bottom part of the
main page), click on the icon for the user that has the Receptionist feature that you wish
to configure. When the BizPhone user page appears, click on “Receptionist” menu on the
left.
• The receptionist can add the available users to the assigned users group by highlighting the
user that they want to monitor from the “Available users” and click the button. The
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selected user should now appear in the “Assigned users” list. Repeat the same steps if you
wish to add more users to the list.
To remove the user from the “Assigned users” list, highlight the user and click the
button. Repeat the same steps if you wish to remove more users from the list.
To return to the main page without changes, click on the icon located at the top right of the
BizPhone User page.
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Add-On Features & Services
The Add-On features and services are value added features to the end user services.
BizPhone Desktop App

BizPhone Desktop App is the iiNet branded UC One Communicator Desktop Softphone application
that allows the user to make and receive calls, access voicemail, and to configure their basic
telephone features, such as Call Forwarding, Do Not Disturb, etc. For the full list of features, please
refer to the Business Communicator User Guide Desktop.
Minimum System and Hardware Requirements

BizPhone Desktop App needs to be run on specific Operating System and hardware. The following
are the Desktop App version 21.2.0.487 minimum system and hardware requirements.
Requirements Details
Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS 10.10
Operating System Yosemite, Windows Vista, Windows 7 or Windows 8/8.1 or Windows 10
(Classical view only)
CPU Minimum 1.5 GHz CPU, Pentium 4, dual core CPU with 2GB RAM
The installation footprint is approximately 125 megabytes (MB) on OS X
Disk space
and 215 MB on Windows
For voice calls, a sound card, speakers, and a microphone or a headset
Peripherals
are required
Where do you download it?

You can download the App via the Portal (Refer to section Client Downloads).
How do you install it? (based on the Windows App)

• Click on the set up (.exe or .dmg) file that you have downloaded.
• Select the language from the drop down list and click “Ok”.
• Click “Next” on the Welcome screen.
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• Click “I Agree” on the License Agreement.
• Click “Next” on the Install Options.
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• Click “Next” on the Choose Install Location.
• Click “Install” on the Choose Start Menu Folder. Please wait while the BizPhone
Communicator is being installed.
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• Your setup is completed. Click “Next”.
• Click “Finish” to close the setup.
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How do you use it?
Launch the installed Application and Login. Your login details will be sent in an email with your
BizPhone Service Completion Advice.
Note: The login username is case sensitive. Your login username will start with a “U” which must be
entered as uppercase.
Please refer to the Business Communicator User Guide Desktop for the BizPhone Desktop App user
manual.
iiNet Branded BizPhone Communicator Desktop App
BizPhone Mobile App

BizPhone Mobile App is the Broadsoft UC One Communicator Mobile Softphone application that is
available on the User’s mobile phone to allow them to make and receive calls, and manage their
telephony features. The Mobile App is supported on different Operating Systems, such as Google
Android and Apple IOS.
Where do you download it?

You can download the App via Google Play (for Android) or AppStore (for iPhone) on your mobile.
You can find information about the App in the Client Downloads section of this document.
How do you use it?

Click on the UC One Communicator icon on your mobile and login. Your login details will be sent in
an email with your BizPhone Service Completion Advice.
When you launch the App, it will ask you for login URL. Please enter
https://apps.bizphone.tpgtelecom.com.au to the login URL and click “OK” to continue to the
application.
Then enter your login details (username and password) and click “Sign in”. After sign in, you can
start using your Mobile App.
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Note: The login username is case sensitive. Your login username will start with a “U” which must be
entered as uppercase.
UC One Communicator Mobile App
Please refer to the Business Communicator User Guide Android and Business Communicator User
Guide iPhone for the BizPhone Mobile App user manual.
BizPhone Receptionist App

BizPhone Receptionist App is the Broadworks Attendant console that manages call distribution
for front desk operator through a web based application.
There are two types of Receptionist App available as part of the iiNet BizPhone product:
• Receptionist App – Basic
• Receptionist App – Advanced
Receptionist App Basic

The Receptionist App Basic enables the receptionist to monitor up to 30 static phone users and have
a very limited set of features. The administrator will need to login to define the list of monitored
users via the Admin Portal (Refer to Receptionist section).
Receptionist App Advanced

The Receptionist App Advanced enables the receptionist to monitor up to 200 static phone users
with an enhanced interface that has a rich set of features including monitoring, manipulating and
distributing queued calls (if Call Queuing is activated), and may other call control features. The
receptionist can use the Receptionist App to define and customise the list of monitored users.
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You will be able to upgrade from one type to another. By upgrading or changing your Reception
App type, it will re-provision your Receptionist service and subsequently delete all your
monitored static contacts. You will need to re-add the contacts once the new service is activated.
Minimum System Requirements

BizPhone Receptionist App needs to be run on specific Operating Systems and certain browsers. The
following are the Operating System, Browser and Java requirement for the Receptionist App.
Requirements Details
Windows XP with SP3 (or higher), Windows Vista, Windows 7, Windows
Operating System
8, Mac OS X 10.5 or 10.6, or Citrix XenApp 4 or 5
Internet Explorer 8.0, 9.0 or 10.0; Firefox 17 or later; Google Chrome
Browser
17.0.963.64 or later; or Safari 5 or 6
Java Java 1.6.0_19 or higher
How do you use it?

The Receptionist console is a web-based application and accessible via the following URL:
https://apps.bizphone.tpgtelecom.com.au/receptionistconsole/
Your login details will be sent with your BizPhone Service Completion Advice.
Note: The username is case sensitive. Your login username will start with a “U” which will must be
entered as an uppercase.
Please refer to the Receptionist User Guide for the user manual and full list of supported features on
the Receptionist App.
Broadworks Receptionist App
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User Password and Passcode Specifications
User Password Specifications
• Cannot contain the Login ID

• Cannot be the reverse of the old Password
• Cannot be any of the last 5 Passwords
• Must contain at least 2 numbers
• Must contain at least 2 uppercase alpha characters
• Must contain at least 2 lowercase alpha characters
• Must be at least 12 characters
Password Reset
When a Password Reset is requested through Frontier, users will be emailed a password reset link
with a lifespan of 1 hour rather than a new randomly generated password.
Voice Portal Passcode Specifications
• Cannot be the user’s own extension or phone number

• Cannot be the user’s own extension or phone number reversed
• Cannot contain 3 or more repeated digits
• Cannot be any of the last 3 Passcode(s)
• Cannot be the reversed old Passcode
• Must be at least 6 characters; no more than 8 characters
Audio File Specifications

Audio File Format Specifications
• 8.000 or 16.000 kHz
For .WAV files • 8 or 16 bit mono
• U law, A-law, or PCM
• 8.000 or 16.000 kHz
For .WMA files • 16 bit mono
• U law, A-law, or PCM
• The maximum audio length is 2 minutes for a Voice
Messaging Greeting and Custom Ringback User/Group.
• The maximum audio length is 10 seconds for user’s Voice
For both .WAV
Portal Personalised Name.
files and .WMA
• The maximum audio length is 10 minutes for the Music On
files
Hold greeting.
• For all other services, the maximum audio length is 5
minutes.
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Recording .WAV or .WMA files
You can use the below procedure to record a personal greeting or an announcement using a PC.
The Application Server accepts .WAV and .WMA file formats. The section Audio File Specifications
lists the full list of validation rules for the file formats.
The following table describes the procedure to record a .WAV file. Instructions are provided for the
following sound recorders:
• Windows XP Sound Recorder and Windows 98 Sound Recorder.

• Windows 2000 Sound Recorder.
• Windows NT Sound Recorder.
• Audacity on Windows 7 and Windows Vista.
Recording with Windows XP or Windows 98 Sound Recorder

1. In Windows 98, select Start → Programs → Accessories → Entertainment → Sound
Recorder from the Windows task bar. In Windows XP, select Start → All Programs →
Accessories → Entertainment → Sound Recorder.
NOTE: It is possible that your Sound Recorder is located in a different file, or that your
default sound recorder is another product. Please note the required format for your
greetings below and follow the instructions for your specific sound recording product.
2. Make the setting selections. Click Properties from the File menu. The properties for
Sound window appears.
3. Click Convert Now and then click OK. The Sound Selection window appears.
4. Select PCM from the Format list.
5. Select 16.000 kHz, 16 bit Mono, under Attributes, and click OK. You may want to save this
format at this point, so that you can easily select it in future.
6. In the Properties for Sound dialog box, click OK.
7. Click Record on the Sound Recorder. Speaking clearly into your PC microphone, record
your message. When you have finished, click Stop. To listen to your message, click Play. If
you are not pleased with your message, record it again.
8. When you are satisfied with your message, select Save As from the File menu. Name your
sound file, being certain that you remember its location and that the file type is a .WAV
file.
9. In the File name field, enter the desired name of your recording.
10. Click OK. To exit without saving, click Cancel.
Recording with Windows 2000 Sound Recorder

1. Select Start → Programs → Accessories → Multimedia → Sound Recorder from the
Windows task bar.
NOTE: It is possible that your Sound Recorder is located in a different file, or that your
default sound recorder is another product. Please note the required format for your
greetings below and follow the instructions for your specific sound recording product.
3. Click OK.
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4. Click Change to modify the settings. Select PCM from the Format list. Select 16.000 kHz,
16 bit Mono under Attributes, and click OK. You may want to save this format at this
point, so that you can easily select it in the future. In the Properties for Sound dialog box,
click OK.
sound file as .WAV file type.
Recording with Windows NT Sound Recorder

1. Select Start → Programs → Accessories → Multimedia → Sound Recorder from the
Windows task bar.
2. Select Audio Properties from the Edit menu. Click the Customize button under Preferred
quality. The Customize dialog box appears.
3. From the Format list, click the drop-down arrow to select PCM.
4. Under Attributes, click the drop-down arrow to select 16.000 kHz, 16 bit Mono. You may
want to save this format at this point, so that you can easily select it in the future.
5. Click OK in the Customize dialog. Then click OK in the Audio Properties dialog box.
7. Click OK.
sound file as .WAV file type.
Recording with 7 - 64 bit or Windows Vista using Audacity

(Works with version 1.3.12 Beta)
NOTE: Using the built-in Sound Recorder from Windows 7 or Windows Vista does not work as it is
not possible to control the output format. The output format defaults to .WMA (44.1kHz 96 kBps)
encoding – a format that is not compatible with the Media Server.
1. Select Start → All Programs → Audacity from the Windows task bar.
2. Set the default sample rate for recording:
a. From the Edit menu, select Preferences.
b. Click the Quality tab.
c. Select 16000 Hz for the Default Sample Rate. Select 16 bits from the Default Sample
Format.
3. Set the number of channels for recording:
a. Click the Devices tab.
b. For Channels, select 1 (Mono).
4. Click OK to exit the Preferences pop up.
5. Click Record (the round red button at the top).
6. Record your message.
7. When you have finished, click Stop (the yellow square button).
8. To listen to your message, click Play (the green arrow at the top). If you are not pleased with
your message, record it again.
9. When you are satisfied with your message, from the File menu, select Export.
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10. Select Save As Type WAV (Microsoft) signed 16 bit PCM. Name your sound file as a .WAV file
type.
Converting .WAV files to .WMA
There are a range of online conversion tools you can use to convert a .WAV file to .WMA format.
One example is http://audio.online-convert.com/convert-to-wav
Alternatively, to generate a .WMA file, first generate a .WAV file using the instructions for your
relevant Sound Recorder above. Then, invoke ffmpeg to convert the .WAV file to a .WMA file. For
example, to convert recording.wav to newrecording.wma, invoke:
ffmpeg –i recording.wav –acodec copy newrecording.wma
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Iinet BizPhone Admin Reference Guide v2.08

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BizPhone

Small Business Phone System

Admin Reference Guide

Log in to the Portal

Enter the BizPhone Admin’s username and password.

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset:

Call Forward Busy

Note: Call Waiting override Call Forward Busy.

How do you use it?

Default setting: Off

How to override on handset:

Call Forward Immediate (Always)

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset:

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset:

How do you use it?

How to set in Frontier:

How to override on handset:

3-Way Conference Call

How do you use it?

Default Setting: On (Not configurable)

How do you use it?

Default Setting: On (Not configurable)

How to set in Frontier:

Calling Number Display – Outgoing

How to set in Frontier:

How to override on handset:

Override External CLI

Default Setting: Off

Default Setting: Off

How to set in Frontier:

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset:

Automatic Call Back

How do you use it?

Default setting: Off

How to set in Frontier:

Note: Do Not Disturb is not available on BizPhone Line (ATA) plan.

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset:

Do Not Disturb Reminder

How do you use it?

Default setting: Off

How to set in Frontier:

Note: Remote Office is not available on BizPhone Line (ATA) plan.

How do you use it?

Default setting: Off

How to set in Frontier:

How to override on handset (Not available for DECT handsets):

How do you use it?

Default setting: Un-configured