DAPA NATIONAL HIGHSCHOOL

Dapa, Surigao del Norte

Direction: Read the sentences carefully. Write the letter of the correct answer on the space provided.

REMEMBERING
1. _____ A cleaning tool used to carry all the necessary cleaning chemicals.
a. Roomboys cart b. Hand Caddy c. Bucket d. Garbage bag
2. _____ A container with division used in housekeeping to hold cleaning tools.
a. Roomboys cart b. Bucket c. Hand Caddy d. Garbage bag
3. ____ It is the most common injury that might happen because of the nature of the job.
a. PPE b. Slips and trips c. Falls d. RMI
4. ______ A situation wherein the housekeeping department’s description of room status is different from the
room status information being used by the front desk to assign guest rooms.
a. Room status c. Room occupancy
b. Room status discrepancy d. Miscommunication
5. ______ A room that accommodates only one person and has a single or queen-size bed.
a. Double room c. Single room
b. Triple room d. Double-double room
6. ______ They are individual who travel to engage in leisure activities and outdoor recreation.
a. Domestic tourist b. Incognito c. Leisure travelers d. Free Independent Travelers
7. ______ In a hotel of any size, it is a major concern of the hotel establishment and its staff.
a. Security b. Comfort c. Key Control d. Handling guest valuables
8. ______ The standard mattress thickness.
a. 6 inches b. 7 inches c. 8 inches d. 9 inches
9. ______ Cleaning of vacant rooms in the evening starts at:
a. 6 pm b. 7 pm c. 8 pm d. 9 pm
10. ______ One of the linens used in bed make up that protects the mattress from being stained.
a. Bed sheet b. Bed pad c. Blanket d. Bed cover

UNDERSTANDING
11. ____ In cleaning unreachable laces like the ceiling, to reduce physical fatigues caused by stooping, the
best tool to use is:
a. All-purpose cleaner b. Squeegee c. Long handle brooms d. Feather duster
12. ____ Which of the following is the last procedure in setting up a maid’s cart or trolley?
a. Records all the items needed
b. Position vacuums and sweeping equipment on one side of the trolley
c. Place hand caddy at the base of the trolley
d. Lace on top of the shelf all the amenities and supplies
13. ____ Housekeeping is physically demanding and tiring job, which is classified under:
a. Heavy work b. Moderately heavy c. A and B d. Light to moderately heavy
14. _____ Which of the following terminology is used if a guest has booked a room for early morning arrival?
a. Post register c. Pre-register
b. Re-register d. Register
15. _____ Anna and Sophia are hotel guests from Australia. They are classified as:
a. Local travelers b. Overseas travelers c. Independent travelers d. Business travelers
16. ______ Derick is one of the top executives from a very successful company. He is classified as:
a. Corporate Business travelers b. Very Important Person (VIP)
c. Independent travelers d. business travelers
17. _____ Which of the following is the responsibility of a housekeeping coordinator?
a. Responsible for the maintenance and cleanliness of guestrooms.
b. Responsible for the distribution and control of keys.
c. Registering in the “In and Out” logbook.
d. Responsible for protecting the personal property of the guests.
18. _____ If the size of the bath towel is 25”X45”, the pool towel is:
a. 36”X62” b. 36”X45” c. 25”X62” d. 36”X80”
19. _____ The following are done during turndown service, except for:
a. Turning on the bedside lamp or night lamp.
b. Placing a menu card on the folded quilt at an angle.
c. Placing the foot mat in front of the bed with a pair of slippers.
d. Placing room service tray.
20. _____ Which of the following is the proper way of adjusting a mattress to avoid any injuries?
a. Use your hand in adjusting the mattress.
b. Use your knee/leg in adjusting the mattress.
c. Use your foot in adjusting the mattress.
d. None of the above.

APPLYING
21. _____ If a housekeeper is cleaning in a bathroom, which of the personal protective equipment he should
use?
a. Safety gloves b. Safety mask c. Safety eyewear d. Safety footwear
22. _____ If the hotel offers their frequent guest a free room, it is termed as:
a. Due Out b. Promo c. Skipper d. Complimentary
23. _____ A villa is a special form of accommodation which can be found in some resort, and a balcony room
is a room with a balcony, an accessible room is:
a. Rooms that are close by or across the corridor.
b. The most expensive room provided by a hotel.
c. Mainly designed for disabled guests.
d. Rooms that are side by side.
24. _____ A place or an office that keeps any items found inside the hotel.
a. Front office b. Housekeeping office c. Lost and Found d. Security office
25. _____ Which of the following is the mattress size of the queen size bed?
a. 60” X 80” b. 39” X 75” c. 60” X 75” d. 39” X 80”
26. _____ Which of the following rooms should be prioritize first in cleaning?
a. Rooms with make up request.
b. Occupied rooms without request.
c. Vacant rooms
d. Check out rooms
27. _____ Which of the following is the proper way to avoid guests from being irritated early in the morning
when conducting a room check?
a. Greet the guest politely with a smile.
b. Apologize after they open the door for you.
c. Check the room with caution and tact.
d. Knock the door slowly.

ANALYZING
28. ____ Which of the following equipment that is used in housekeeping to suck up dirt and dust from the
carpet?
a. Maids cart/trolley b. Upholstery cleaner c. Vacuum cleaner d. Floor polisher
29. ____ In setting up the Roomboys’ cart where should the blanket and bed sheets placed?
a. Bottom shelf b. Middle shelf c. Top shelf d. All of these
30. Which of the following injuries will happen to a housekeeper if he is doing a heavy physical workload and
excessive bodily motions?
a. Back injury b. Neck injury c. Shoulder injury d. Arm injury
31. _____ Which of the following best describe an adjacent room?
a. Rooms that are side by side.
b. Rooms that are close by or across the corridors.
c. Rooms that are side by side.
d. Rooms with one or more bedrooms.
32. _____ If local residents who stays at a hotel are regarded as domestic tourist, which of the following
explains an Incognito guest.
a. Individuals who travel to attend conference.
b. Tourists who travel together on a package tour with accommodation and sometimes meals.
c. Guests who stays at a hotel with concealing identities.
d. Individuals who travel to engage in leisure activities.
33. _____ In handling guest valuables, which of the following should the room attendant must do after he
reported to the housekeeping office the he found some valuable items belonging to the guest during cleaning?
a. Lock the door and wait for the guest to arrive.
b. Never leave the room until the floor supervisor arrive.
c. Call the guest and report about the item.
d. Inform the security officer.
34. _____ If the guest is not yet ready for room make up service, which of the following is the correct
approach that the housekeeper must say?
a. “It’s okay ma’am. Thank you.”
b. “Would you like to do the make up later? At what time sir/ma’am?”
c. “I’m sorry but we are not available later ma’am. I will be back tomorrow”.
d. “You can always call us anytime”.
35. ____ First sheet: Right side up, Second sheet: ______________.
a. Right side up b. Wrong side up c. Wrong side down d. Right side down
36. ____ Which of the following is the purpose of placing a blanket in between two flat sheets?
a. It will prevent some soilage to the mattress.
b. It will give more warmth if you add a blanket onto the sheets.
c. It will protect the bed from dust and dirt.
d. It will add an attraction to the bed.

EVALUATING
37. ____ In collecting dust and dirt, which of the following cleaning tool should the housekeeper use?
a. Dust mop b. Shoe mop c. Broom d. Floor polisher
38. ____ On the top shelf of roomboys’ cart amenities and supplies are placed except for:
a. Face towel b. Toilet tissue c. Facial tissue d. Soap
39. ____ In the workplace, one will be protected from injury if he/she will:
a. applies proper lifting techniques b. Wear personal protective equipment
c. A and B d. None of these
40. ____ LB is used for guest occupying the room that does not have large baggage and NB are for guest
occupying the room with no baggage, then XB is for:
a. Guest occupying the room with an extra baggage.
b. A room with an extra baggage.
c. Guest occupying the room with an extra-large baggage.
d. A room with an extra bed.
41. ____ Which of the following guests purchase their own accommodation and make their own travel
arrangements?
a. Corporate business travelers
b. Domestic tourists
c. Free independent travelers
d. Conference participants
42. ____ Which is the proper handling of an unclaimed lost and found item after three months?
a. Items should be released to the finder after three months.
b. Items are sent back to the owner after three months.
c. Items are thrown away after three months.
d. Items are given to the security office after three months.
43. ____ Which of the following is the standard size of a face towel if a hand towel is 6”X7½” in size?
a. 8 ½” X 10 ½” c. 7 ½” X 10 ½”
b. 9 ½” X 10 ½” d. 10 ½” X 10 ½”
44. _____ Which of the following is the correct posture in tucking-in of bed sheets?
a. Bend your knees and not your back to prevent injuries.
b. Bend your knees and your back to have a proper grip of the fabric.
c. Bend your knees and your back to prevent injuries.
d. Kneel and pull altogether the bed sheets.

CREATING
45. ____ Which of the following is the correct procedure in setting up the roomboys’ cart/trolley?
a. Inspection, Preparation, Procedure b. Preparation, Inspection, Procedure
c. Preparation, Procedure, Inspection d. Procedure, Preparation, Inspection
46. _____ Which of the following is the appropriate terminology to use if one of the light bulbs of the room is
malfunctioning?
a. OOO b. OOS c. DNCO d. CO

47. _____ Arrange the following procedure in issuing hotel room keys.
I. Register in Key Control log book
II. Cancel in the logbook after the return of keys.
III. Check the inventory at the beginning of each shift.
IV. Handover to the subsequent shift.
a. I, II, III, IV b. IV, I, II, III c. III, I, III, IV d. II, I, IV, III
48. _____ What is the correct procedure in handling guest valuables found in the guest room during cleaning?
I. Double lock the door until the guest returned
II. Do not leave the room until somebody from the office arrive arrives.
III. Items must be recorded in the logbook.
IV. Call the housekeeping department about the items found in the guestroom.
a. IV, III, II, I b. IV, II, III, I c. IV, I, II, III d. IV, II, I, III
49. _____ Arrange the following procedure in preparation for turndown service.
I. Take out the trolley with linen and amenities.
II. Get the floor key and sign in the log book.
III. Check the floor corridors for tidiness.
IV. Take the status report of the floor form desk.
a. IV, III, II, I b. IV, II, III, I c. IV, I, II, III d. IV, II, I, III
50. _____ Which of the following is the correct procedure in entering a guest room?
I. Greet the guest politely.
II. Check the room for any DND sign.
III. Follow the standard knocking procedure when entering the room.
IV. Say “Housekeeping” when entering the room.
a. IV, III, II, I b. III, II, IV, I c. II, III, IV, I d. II, I, III, IV
 DAPA NATIONAL HIGHSCHOOL
Dapa, Surigao del Norte
Second Periodical Examination
In
TLE 9 Housekeeping

ANSWER KEY

1. B
2. A
3. D
4. B
5. C
6. C
7. A
8. B
9. A
10. B
11. C
12. B
13. C
14. C
15. C
16. B
17. B
18. D
19. D
20. B
21. A
22. D
23. C
24. C
25. A
26. A
27. D
28. C
29. B
30. B
31. B
32. C
33. B
34. B
35. B
36. B
37. C
38. A
39. C
40. D
41. C
42. A
43. B
44. C
45. C
46. B
47. A
48. B
49. B
50. B