SH01145F/00/EN/02.

21 Products Solutions Services

2021-08-31

Service Manual
Gammapilot FMG50
Radiometric measurement
 Gammapilot FMG50

Order code: XXXXX-XXXXXX

1. Ser. no.: XXXXXXXXXXXX
Ext. ord. cd.: XXX.XXXX.XX

Serial number

2. www.endress.com/deviceviewer Endress+Hauser
Operations App

3.

A0023555

2 Endress+Hauser
Gammapilot FMG50 Table of contents

Table of contents

1 About this document . . . . . . . . . . . . . . . . 4 7.5.2 Checking signal behavior during

irradiation . . . . . . . . . . . . . . . . . . . . . 18
1.1 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1.1 Safety symbols . . . . . . . . . . . . . . . . . . 4
1.1.2 Symbols for certain types of 8 Firmware update with FieldCare . . . . 19
Information . . . . . . . . . . . . . . . . . . . . 4 8.1 Update procedure for level and pressure
1.1.3 Symbols in graphics . . . . . . . . . . . . . . . 4 devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.2 Terms and abbreviations . . . . . . . . . . . . . . . . . 4 8.1.1 System requirements . . . . . . . . . . . . . 19
8.1.2 Flashing under FieldCare . . . . . . . . . . 19
2 Basic safety instructions . . . . . . . . . . . . 6 8.2 Firmware history . . . . . . . . . . . . . . . . . . . . . . 31
2.1 Designated use . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2 Workplace safety . . . . . . . . . . . . . . . . . . . . . . . 6 9 Service parameters . . . . . . . . . . . . . . . . 32
2.3 Operational safety . . . . . . . . . . . . . . . . . . . . . . 6 9.1 Differences between user roles . . . . . . . . . . . . 32
2.4 Product safety . . . . . . . . . . . . . . . . . . . . . . . . . 6 9.2 Overview of service options . . . . . . . . . . . . . . 32
2.5 Functional Safety SIL (optional) . . . . . . . . . . . . 6 9.3 Adjusting HV Start after replacing sensor
component . . . . . . . . . . . . . . . . . . . . . . . . . . 32
3 Notes for service staff . . . . . . . . . . . . . . . 7 9.4 Replacing the data unit (empty data unit) . . . . 33
3.1 Explosion-proof equipment which has
undergone type examination . . . . . . . . . . . . . . 7
3.2 Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4 Conversions . . . . . . . . . . . . . . . . . . . . . . . . 8
4.1 Important information . . . . . . . . . . . . . . . . . . . 8
4.2 General guidelines for conversion . . . . . . . . . . . 8
4.3 Conversions that are not possible . . . . . . . . . . . 8
4.4 Conversions that are possible . . . . . . . . . . . . . . 8

5 Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5.1 Spare parts . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5.2 Testing Ex d devices . . . . . . . . . . . . . . . . . . . . 9
5.3 Testing Ex i devices . . . . . . . . . . . . . . . . . . . . . 9
5.4 Documentation . . . . . . . . . . . . . . . . . . . . . . . . 9
5.5 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5.5.1 Tools for repairs on transmitter side . . 10
5.5.2 Tools for repairs on sensor side . . . . . 10

6 Final inspection . . . . . . . . . . . . . . . . . . . 11
6.1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . 11

7 Diagnostics and troubleshooting . . . 12

7.1 Possible calibration errors . . . . . . . . . . . . . . . 12
7.2 Error - SmartBlue operation . . . . . . . . . . . . . . 12
7.3 Diagnostic event . . . . . . . . . . . . . . . . . . . . . . 13
7.3.1 Diagnostic event in the operating
tool . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7.3.2 List of diagnostic events in the
operating tool . . . . . . . . . . . . . . . . . . 14
7.3.3 Displaying the diagnostic events . . . . 17
7.4 Diagnostic event in RIA15 . . . . . . . . . . . . . . . 17
7.5 Diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . 17
7.5.1 Checking instrument function using
Heartbeat verification . . . . . . . . . . . . 17

Endress+Hauser 3
About this document Gammapilot FMG50

1 About this document

1.1 Symbols

1.1.1 Safety symbols

DANGER

This symbol alerts you to a dangerous situation. Failure to avoid this situation will result in
serious or fatal injury.
WARNING

This symbol alerts you to a dangerous situation. Failure to avoid this situation can result in
serious or fatal injury.
CAUTION

This symbol alerts you to a dangerous situation. Failure to avoid this situation can result in
minor or medium injury.
NOTICE

This symbol contains information on procedures and other facts which do not result in
personal injury.

1.1.2 Symbols for certain types of Information

Tip
Indicates additional information
Reference to documentation
1. , 2. , 3. Series of steps

Result of a step

Operation via local display

Operation via operating tool

1.1.3 Symbols in graphics

1, 2, 3 ... Item numbers

1.2 Terms and abbreviations

• XA: Document type "Safety Instructions"
• EA: Document type "Installation Instructions"
• SFT: Spare Parts Finder Tool - Shows compatible spare parts and accessories for
Endress+Hauser products
• CER: Common Equipment Record - Database in which all relevant data relating to
Endress+Hauser-devices is collected throughout their entire life cycle
• FieldCare: Scalable software tool for device configuration and integrated plant asset
management solutions

4 Endress+Hauser
Gammapilot FMG50 About this document

• DTM: Device Type Manager

• Operating tool: The term "operating tool" is used in place of the following operating
software:
- FieldCare / DeviceCare, for operation via HART communication and PC
- SmartBlue (app), for operation using an Android or iOS smartphone or tablet
• CDI: Common Data Interface

Endress+Hauser 5
Basic safety instructions Gammapilot FMG50

2 Basic safety instructions

For more information, please refer to the associated Operating Instructions.

2.1 Designated use

The Gammapilot FMG50 is a compact transmitter for non-contact level, point level,
density and concentration measurement. The measuring range is up to 3 m (9.8 ft). The
Gammapilot FMG50 is certified according to IEC 61508 for safety-related operation up to
SIL 2/3.

2.2 Workplace safety

For work on and with the device:
‣ Wear the required personal protective equipment according to federal/national
regulations.
‣ Switch off the supply voltage before connecting the device.

2.3 Operational safety

Risk of injury!
‣ Operate the device only if it is in proper technical condition, free from errors and faults.
‣ The operator is responsible for the trouble-free operation of the device.

2.4 Product safety

This measuring device is designed in accordance with good engineering practice to meet
state-of-the-art safety requirements, has been tested, and left the factory in a condition in
which it is safe to operate.
It meets general safety standards and legal requirements. It also complies with the EC
directives listed in the device-specific EC Declaration of Conformity. Endress+Hauser
confirms this by affixing the CE mark to the device.
It meets general safety standards and legal requirements. It also complies with the EU
directives listed in the device-specific EU Declaration of Conformity. Endress+Hauser
confirms this by affixing the CE mark to the device.

2.5 Functional Safety SIL (optional)

The Functional Safety Manual must be strictly observed for devices that are used in
functional safety applications.

6 Endress+Hauser
Gammapilot FMG50 Notes for service staff

3 Notes for service staff

NOTICE
Electrostatic discharge can damage the device!
‣ Before touching the electronics, make sure that you are connected to the housing
ground.

3.1 Explosion-proof equipment which has undergone

type examination
Modifications to the device may compromise explosion protection and must be carried out
by staff authorized by Endress+Hauser.
Repair instructions
The device may only be repaired and serviced by trained technical staff. The device
documentation, relevant standards, legal regulations and the certificates must be observed
when performing any repair and servicing work!

3.2 Contact
Inquiries and returns for repair and conversion must only be sent to the following address:
Calibration and Service Center
Endress+Hauser Messtechnik GmbH+Co. KG
Colmarer Straße 6
79576 Weil am Rhein
Germany
E-mail: [email protected]

Endress+Hauser 7
Conversions Gammapilot FMG50

4 Conversions

4.1 Important information

A Heartbeat verification with report is recommended following an alteration.
Heartbeat verification is enabled for the Expert user role (service activation code:
"4685").

4.2 General guidelines for conversion

• Conversions require a new nameplate or a modification nameplate. This ensures that
both the order code and the order ID on the housing match the modified device
• Conversions must be documented in the CER (Common Equipment Recorder) by the
service technician. The relevant Sales Center is responsible for the correct CER
• Conversions are only possible with original spare parts from Endress+Hauser, which
have already been designated as such by the manufacturer
• The service technician must enter the changed order code and order ID into the device
software. The adjustment can be performed via FieldCare and the Service access
authorization level
• The factory data set is not valid for conversions in the field that require adjustment of
device data. Following a device reset, the parameters stored in the factory are applied
whereby all data adjustments are discarded
• Conversions of Ex-systems may only be performed by Endress+Hauser Service
• Conversions of SIL approved instruments are only permitted as per description. The
instructions in the "Functional Safety Manual" must be followed

4.3 Conversions that are not possible

• Conversions are generally not possible on devices with FM, CSA or JPN ex approvals
• For safety reasons (component aging), it is not possible to convert devices older than 10
years
• Conversions are not possible on devices with shipbuilding certificates
• Conversions of modified devices (Y/9 in the order code) are only possible following prior
clarification with the Endress+Hauser Calibration and Service Center
• Conversions of devices with WHG approval are not permitted
• Switching between types of protection is not permitted

4.4 Conversions that are possible

• Please refer to the relevant Salesforce Knowledge articles for up-to-date information on
permitted conversions. Suitable Knowledge articles can be found in Smart Support using
"FMG50 Modification" as the search term.
• Send requests and returns for repair and conversion to the following address only:
Calibration and Service Center
Endress+Hauser Messtechnik GmbH+Co. KG
Colmarer Straße 6
79576 Weil am Rhein
Germany
E-mail: [email protected]

8 Endress+Hauser
Gammapilot FMG50 Repair

5 Repair
• The device may only be repaired and serviced by specialist staff.
• Pay attention to the associated device documentation and certificates, applicable
standards and legal regulations!
• For detailed information, see the associated Installation Instructions → SFT.

5.1 Spare parts

Only modular assemblies can be replaced with identical original Endress+Hauser spare
parts! Cable glands on devices used in hazardous areas must be replaced only with glands
of the same type (pay attention to the label on the packaging and observe the permitted
temperature range in accordance with the nameplate).
When replacing the sensor electronics and/or main electronics, reuse the original
"HistoROM DU107A". This allows the factory dataset to be restored.

NOTICE
Loss of the factory dataset. There are no official HistoROM .dat files available in the
CER for devices older than 03/2021.
‣ Do not replace all parts at once.
‣ Contact the Calibration and Service Center.
Spare parts on transmitter side
• Display unit
• Main electronics
• Cover
• Dummy plug and cable glands
• Terminal strip
Spare parts on sensor side
• Housing adapter screws
• Sensor electronics
• Photomultiplier
• Coupling paste
• Scintillator

5.2 Testing Ex d devices

• Check the thread in the housing and on the housing cover.
• In case of damage, the device must be replaced.
• Only carry out tests on the device when it is de-energized and in a non-hazardous area.

5.3 Testing Ex i devices

• The repair must be carried out in such a way that the dielectric strength of the Ex ia
circuits to ground is maintained. If necessary, a test can be carried out with 500 Veff for
60 s .
• Only carry out tests on the device when it is de-energized and in a non-hazardous area.

5.4 Documentation
In the case of certified devices, device repairs must be documented → CER (Common
Equipment Recorder)! This includes the serial number of the device, repair date, type of
repair and the technician performing the repair → SFT.

Endress+Hauser 9
Repair Gammapilot FMG50

5.5 Tools
For detailed information, see the relevant Installation Instructions → SFT and the
associated Operating Instructions.
Special tools for repairs on sensor side: Service case FMG60/FMG50 (order number:
71457678)

5.5.1 Tools for repairs on transmitter side

3 mm T10

5.5.2 Tools for repairs on sensor side

Locking
6 mm 2 mm T20 Coupling Ø75 mm,
compound, Ø70 mm
paste 30 Nm
red

10 Endress+Hauser
Gammapilot FMG50 Final inspection

6 Final inspection
Once the spare part has been replaced, carry out a high-voltage test.
This requires the use of a high-voltage testing device with the following characteristics:
• Output voltage depending on the device version:
• Devices without overvoltage protection: 500 VAC or 707 VDC
• Devices with overvoltage protection: 410 VDC (lower testing voltage, otherwise
discharge tubes will ignite)
• Tripping current: 2.5 mA; discharge time 1.5 s
• Rise time of testing voltage: 2 s
• Hold time of testing voltage: 60 s

6.1 Preparation
Prior to performing the high-voltage test, use an ohmmeter to verify that there is
minimum contact resistance (0.1 Ω) between the PAL connectors and the housing. At the
terminals of the FMG50, use a wire jumper to short-circuit the signal circuits as illustrated
in the diagrams.

LDANGER
Danger! High voltage!
‣ During the test, place the device on an insulated surface, without ground connection.
Test steps
• 2-wire electronics module: step 1
• 4-wire electronics module: steps 1 - 3

1→ 2→ 3

V V V

A0040313 A0040314 A0040315

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Diagnostics and troubleshooting Gammapilot FMG50

7 Diagnostics and troubleshooting

For general descriptions of faults, see BA01966F/00

7.1 Possible calibration errors

Fault Possible causes Solution

Pulse rate too low with empty Radiation source switched off Switch on source at the source
vessel container

Incorrect alignment of source housing Realign angle of emission

Buildup in the vessel Clean vessel or

Recalibrate (if buildup is stable)

Fittings in the vessel have not been Recalculate activity and change
considered in the activity calculation radiation source if required

Pressure in the vessel has not been Recalculate activity and change
considered in the activity calculation radiation source if required

No radiation source in the source Load radiation source

container

Radiation source too weak Use source with higher activity

If a modulator is used Modulator is not mounted correctly

Modulator is not in operation

Radiation is not set to modulated

If a collimator is used Incorrect alignment of radiation entry

window

Pulse rate too high with empty Activity too high Attenuate radiation, e.g. by mounting
vessel a steel plate in front of the source
container; or replace radiation source

External radiation sources present Shield off if possible; repeat

(e.g. from gammagraphy) calibration without external radiation
source

Pulse rate too high with full External radiation sources present Shield off if possible; repeat
vessel (e.g. from gammagraphy) calibration without external radiation
source

7.2 Error - SmartBlue operation

Error Possible cause Remedy

Login via SmartBlue not No Bluetooth Enable Bluetooth function on smartphone or tablet
possible connection
Bluetooth function of sensor disabled, perform recovery
sequence

HistoROM missing Attach HistoROM

The device is already Only one point-to-point connection is established

connected with between a sensor and a smartphone or tablet
another smartphone/
tablet

Device is being put into Enter initial password (device serial number) and
operation for the first change. Pay attention to lower/upper case when
time entering the serial number.

12 Endress+Hauser
Gammapilot FMG50 Diagnostics and troubleshooting

Error Possible cause Remedy

Device is visible in the live Android end device Is the location function permitted for the app, was it
list but cannot be accessed approved the first time?
via SmartBlue
GPS or positioning function must be activated for
certain Android versions in conjunction with Bluetooth

Activate GPS - close the app fully and restart - enable

the positioning function for the app

Device is visible in the live Apple end device Log in as standard

list but cannot be accessed Enter user name "admin"
via SmartBlue Enter initial password (device serial number), paying
attention to lower/upper case

Device cannot be operated Incorrect password Enter correct password

via SmartBlue entered

Password forgotten Contact Endress+Hauser Service.

The sensor If the ambient temperature results in an elevated

temperature is too sensor temperature of >60 °C (140 °F), Bluetooth
high communication may be disabled.
Shield the device, isolate it and cool it down if
necessary.

Device cannot be operated Password forgotten/no Select "Forgot password"

via SmartBlue longer known Reset password:
Reset code "Serial number backwards" and enter new
initial password twice.
It is recommended to use the device serial number
(nameplate) as the initial password again.

TAG in SmartBlue and HART System-related The device ID (TAG) is transferred to the live list via
do not match Bluetooth® to facilitate device identification. The tag is
abbreviated in the middle since the HART tag can be up
to 32 characters long but Bluetooth® can only use 29
characters as the device name.

7.3 Diagnostic event

7.3.1 Diagnostic event in the operating tool

If a diagnostic event is present in the device, the status signal appears in the top left status
area of the operating tool along with the corresponding symbol for the event level in
accordance with NAMUR NE 107:
• Failure (F)
• Function check (C)
• Out of specification (S)
• Maintenance required (M)
• Error-free operation: display is lit green
• Alarm or warning: display is lit red

Calling up remedial measures

‣ Navigate to the Diagnostics menu
 In the Actual diagnostics parameter the diagnostic event is shown with event text

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Diagnostics and troubleshooting Gammapilot FMG50

7.3.2 List of diagnostic events in the operating tool

Diagnostic information Service information Remedy instructions Status Diagnostic

signal behavior
No. Short text ID Short text [from the [from the
factory] factory]

Diagnostic of sensor

007 Sensor defective 957 Sensor Defective Replace sensor electronics F Alarm

989 Sensor Thresholds Not F Alarm

Valid

990 Sensor HV Limits Not Valid F Alarm

008 Sensor defective 172 RAM Defect On SM 1. Restart device F Alarm

2. Contact service
981 SEU Opcode F Alarm

062 Sensor connection faulty 34 Sensor Connection Check sensor connection F Alarm

103 SCM Sensor False Crc F Alarm

7

103 Sensor Interface General F Alarm

8 Error

103 SCM Sensor Driver Timeout F Alarm

9

104 SCM Sensor Frame Error F Alarm

0

064 Pulse rate out of range 982 Count Values Not Vaild 1. Check process conditions C Warning
2. Check environmental conditions
3. Replace device

082 Data storage inconsistent 231 Memory Hardware Error 1. Check Data Unit F Alarm
Sensor 2. Contact service

Diagnostic of electronic

242 Firmware incompatible 103 Incompatible SW 1. Check software F Alarm

Configuration 2. Flash or change main electronic module

252 Module incompatible 107 Incompatible HW 1. Check if correct electronic modul is F Alarm
Configuration plugged
2. Replace electronic module

270 Main electronics defective 120 Sequence Counter MB Is Replace main electronics F Alarm
Invalid

124 ROM Defect On MB F Alarm

127 LPK Error MB Is Detected F Alarm

128 Critical SW Is Modified F Alarm

Without Permit

132 Static RAM Defect On MB F Alarm

159 Memory Content Error F Alarm

Mainboard

171 LPK Error Sm Is Detected F Alarm

174 ROM Defect On SM F Alarm

177 Quartz SM Defect F Alarm

180 Supply Voltage SM Error F Alarm

977 SEU Programm Counter F Alarm

980 Register Check Error SEU F Alarm

14 Endress+Hauser
Gammapilot FMG50 Diagnostics and troubleshooting

Diagnostic information Service information Remedy instructions Status Diagnostic

signal behavior
No. Short text ID Short text [from the [from the
factory] factory]

272 Main electronics faulty 121 Internal Critical Error 1. Restart device F Alarm
2. Contact service
125 RAM Defect On MB F Alarm

178 Stack Nearly Full F Alarm

600 Forward Dependency Error F Alarm

107 Electronic Error Main Unit F Alarm

9 ADC

273 Main electronics defective 229 Memory Hardware Error 1. Emergency operation via display F Alarm
Mainboard 2. Change main electronics

230 Memory Hardware Error FT F Alarm

282 Data storage inconsistent 98 FT_Content Incompatibe Or 1. Restart device F Alarm

Corrupt 2. Contact service

283 Memory content inconsistent 158 Memory Content Error FT 1. Transfer data or reset device F Alarm
2. Contact service
225 Memory Content Error F Alarm
PWD

287 Memory content inconsistent 108 Recovered From Memory 1. Restart device M Warning
0 Mirror 2. Contact service

311 Electronic failure 226 Memory Content Error Maintenance required! M Warning
Reset 1. Do not perform reset
2. Contact service

Diagnostic of configuration

410 Data transfer failed 139 Last Para Download Not 1. Check connection F Alarm
Successful 2. Retry data transfer

412 Processing download 516 Para Download Processing Download active, please wait C Warning

431 Trim required 4 Trim Carry out trim C Warning

434 Real time clock defective 664 Real Time Clock Defect Replace sensor electronics C Alarm

971 Real Time Clock Battery C Alarm

Empty

435 Linearization faulty 117 LE Linearization Table Check linearization table F Alarm
Config Error

436 Date/time incorrect 75 Date Time Incorrect Check date and time settings. M Alarm

108 Commissioning Date Time M Alarm

2 Incorrect

437 Configuration incompatible 69 Configuration 1. Restart device F Alarm

2. Contact service
96 Configuration Set F Alarm
Incompatible To Present
SW Version

438 Dataset different 106 Last Para Download With 1. Check data set file M Warning
Warnings 2. Check device configuration
3. Up- and download new configuration

440 Device not calibrated 958 Device Not Calibrated Calibrate device F Alarm

441 Current output out of range 153 Range Current Out 1. Check process S Warning
2. Check current output settings

484 Failure mode simulation 144 Simulation Failsafe Deactivate simulation C Alarm
active

490 Output simulation 102 Simulation Output Deactivate simulation C Warning

7

491 Current output 1 simulation 14 Simulation Current Output Deactivate simulation C Warning
active

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Diagnostics and troubleshooting Gammapilot FMG50

Diagnostic information Service information Remedy instructions Status Diagnostic

signal behavior
No. Short text ID Short text [from the [from the
factory] factory]

495 Diagnostic event simulation 350 Diagnostic Simulation Deactivate simulation C Warning
active

538 Configuration Sensor Unit 975 Configuration SEU Not 1. Check sensor configuration M Alarm
invalid Valid 2. Check device configuration

544 Background not calibrated 946 Background Not Calibrated Background not calibrated C Warning

586 Calibration active 102 Calibration In Progress Recording pulse rate M Alarm
8

593 Simulation pulse rate active 983 Simulation Pulse Rate Deactivate simulation C Warning

Diagnostic of process

801 Supply voltage too low 43 Power Low Increase supply voltage F Alarm

802 Supply voltage too high 44 Power High Decrease supply voltage S Warning

803 Loop current faulty 131 Read Back Current Is Wrong 1. Check wiring M Warning
2. Replace electronics

805 Loop current faulty 173 Read Back Current Is Wrong 1. Check wiring F Alarm
Alarm 2. Replace electronics

825 Operating temperature 135 Electronic Temperature Out 1. Check ambient temperature S Warning
Of Range 2. Check process temperature

826 Sensor temperature out of 978 Sensor Temperature Out Of 1. Check ambient temperature S Warning
range Range 2. Check process temperature

927 Overexposure detected 102 Over Exposure Please check source C Alarm
4

955 Gammagraphy detected 979 Gamma Graphy Detected Gammagraphy detected C Warning 1)

956 Evaluation plateau curve 102 Plateau Curve Evaluation Evaluation plateau curve M Warning
0

1) Diagnostic behavior can be changed.

Diagnostic number F007:

The diagnostic behavior for this event can either be alarm or warning
• Alarm: The sensor electronics are defective and must be replaced
• Warning: The sensor's high-voltage regulation is impaired as long as a warning is
displayed due to excessively low radiation (e.g., in the case of low background
radiation). This message disappears once again when the radiation is sufficient and
no further measures are necessary.
Diagnostic number F825:
The diagnostic behavior can either be alarm or warning depending on the sensor
version
• In the case of NaI (Tl) scintillators, the diagnostic behavior is always warning:
• if +80 °C is exceeded
• if –40 °C is undershot
• In the case of PVT scintillators, the diagnostic behavior is:
• Alarm: if +65 °C is exceeded
• Warning: if +60 °C is exceeded or –40 °C is undershot
• In the case of PVT (HT) scintillators, the diagnostic behavior is:
• Alarm: if –25 °C is undershot
• Warning: if +80 °C is exceeded or –20 °C is undershot
Diagnostic number 955:
Diagnostic behavior can be changed. See Section 8.6 "Gammagraphy" in the
corresponding Operating Instructions.

16 Endress+Hauser
Gammapilot FMG50 Diagnostics and troubleshooting

7.3.3 Displaying the diagnostic events

Actual diagnostics
The menu contains the "Actual diagnostics" parameter with a time stamp.

Previous diagnostics
The menu contains the "Previous diagnostics" parameter with a time stamp.

Event logbook
The events are saved in the event logbook.

Navigation  Diagnostics → Event logbook

7.4 Diagnostic event in RIA15

A diagnostic event is not directly shown on the RIA15. The fault F911 only appears
directly on the RIA15 display in the event of an alarm.

Displaying a diagnostic event on the RIA15

1. Navigate to: DIAG/TERR
2. Press 
3. Press 
4. Press 
5. Press  3 times
6. Press 
 The diagnostic event of the field device is shown on the RIA15 display
Type of diagnostic event (F, M, C, S) + code of service ID is shown, e.g. F124 - for
F270 (main electronics defective) and service ID 124 (Rom Defect On MB)

7.5 Diagnostic tests

7.5.1 Checking instrument function using Heartbeat verification

1. Login as Expert (service code 4685). This temporarily activates the Heartbeat
function even on devices which, according to their order code, do not have Heartbeat
verification.
2. Run the Heartbeat verification wizard. The Heartbeat verification wizard carries out a
diagnosis of the mainboard module and sensor module of the device and presents the
results in a verification report.
3. Analysis of the verification report: If one of the diagnostics fails, the affected
component must be replaced if necessary. Photomultiplier HV value: If current HV
values > 1 000 V the photomultiplier should be replaced if possible as a precautionary
measure. To compensate for the aging of the photocathode of the photomultiplier,
the HV value is readjusted to between 400 to 1 300 V. Max sensor temperature: If
the max. sensor temperature shows a value < +60 °C (+140 °F) (standard PVT) or <
+80 °C (+176 °F) (HT-PVT), scintillator defects due to the temperature effect cannot
be ruled out.

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Diagnostics and troubleshooting Gammapilot FMG50

7.5.2 Checking signal behavior during irradiation

By way of additional verification, the sensor behavior can be checked during irradiation. As
a test source, the test tube available in the service case (order number: 71457678) is
attached to the sensor tube. After the test tube has been attached, the measured pulse rate
at the detector must increase. Alternatively, a different radiation source can be used for
testing.

18 Endress+Hauser
Gammapilot FMG50 Firmware update with FieldCare

8 Firmware update with FieldCare

8.1 Update procedure for level and pressure devices

NOTICE
As the flash process constitutes a significant intervention in the measuring device
and system integration, it should be carried out with care, and the following points
should be clarified:
‣ If it is guaranteed that the new firmware will deliver additional benefits for the client or
fix a problem, then flash new firmware.
‣ Check the compatibility list before flashing the firmware.
‣ Check the service information before flashing the firmware.
It is not possible to flash the firmware on devices in the active SIL mode.

8.1.1 System requirements

The service interface (CDI) enables the flashing of devices that communicate with
FieldCare.

CDI Communication FXA291

Name CDI Communication FXA291

Version Latest version

Vendor Endress+Hauser

Flash Container files

The Flash Container and the Flashdata files are automatically installed in the right place
with the DTM setup.

Prerequisite: Ensure that the latest Fieldcare Device DTM Libraries are installed.
FieldCare Download Manager: http://portal.endress.com/wa010/
FieldCareDownloadGui/
1. Search for the DTM Release Notes in the DTM Documentation Library.
2. Check which is the latest available DTM version in the latest edition of the DTM
Release Notes.
3. Select the DTM version currently available.
4. Download with the FieldCare Download Manager.

8.1.2 Flashing under FieldCare

Prerequisite
1. Make sure that the measuring device has a stable power supply during the entire
flash operation.
2. Make sure that the laptop has a stable power supply during the entire flash
operation.
 If the laptop battery is not sufficiently charged, connect the laptop to the power
unit.

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Establishing the Flash connection

1. Start FieldCare.
 Once FieldCare starts, the FieldCare window opens. A new project can be created
here.

1 Sample graphic

2. Select Create project and click Open.

 The FieldCare - PAM - DB window opens with the Network view.

2 Sample graphic

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Gammapilot FMG50 Firmware update with FieldCare

3. In the top left of the Network view, right-click the Host PC.
 The context menu appears.

3 Sample graphic

4. Select Add device in the context menu.

 The Add new device window is opened.

4 Sample graphic

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5. In the Add new device window, select the CDI Communication FXA291 line and
confirm with OK.
 In the Network view, the new line CDI Comm…◂▸ appears below the Host PC
line.

5 Sample graphic

6. Double-click CDI Comm…◂▸ to open the CDI Communication FXA291 view.



6 Sample graphic

7. In this view, check to ensure that the right COM port is selected in the Serial port
line.


7 Sample graphic

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8. In the top left of the Network view, right-click CDI Comm…◂▸.

 The context menu appears.

8 Sample graphic

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9. Select Connect in the context menu.

 In the CDI Comm…◂▸ line, the ◂▸ icon turns green, which means that the
connection to the FXA291 interface is established.

9 Sample graphic

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Gammapilot FMG50 Firmware update with FieldCare

10. Below the CDI Communication FXA291 (configuration) view is the Flash icon: a
blue flash symbol.


 10 Sample graphic

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11. Click the Flash icon.

 New icons are added to the menu bar in the CDI Communication FXA291
(configuration) view:
Scan for updates…
Browse…
Start update…

 11 Sample graphic

12. Continue either as explained under "Upgrading of standard software included in

FieldCare" or "Upgrading of software not yet released in FieldCare".

Upgrading of standard software included in FieldCare

1. Click the Scan for update… icon.
 A list of the available firmware versions appears.
The current firmware version on the device is marked with a green .
The latest firmware version available always appears at the top of the list.

 12 Sample graphic

An area opens at the bottom of the screen with information on the firmware
versions.
2. Select an entry for a new firmware version from this list.

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Gammapilot FMG50 Firmware update with FieldCare

3. Click the Start update icon to install the selected firmware version on the device.
 The first feedback message displayed is as follows:

 13 Sample graphic

4. Press OK to confirm.
 The second feedback message displayed is:

 14 Sample graphic

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5. Press OK to confirm.
 Downloading commences.

 15 Sample graphic

As soon as the download process is finished the following is displayed:

 16 Sample graphic

6. Press OK to confirm.

Upgrading of software not yet released in FieldCare

• The Flash Containers in FieldCare are updated 2-4 times a year.
• If there is a problem with a firmware, it is possible to install an external Flash Container
with corrected firmware.
• This Flash Container is made available for download in a service notification; if not
available, this notification can be obtained from [email protected].

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Prerequisite: The flash connection must be established .

1. Click the Browse… icon to show the location where the downloaded firmware version
is stored.


 17 Sample graphic

2. Click the file (name) and press Open to confirm.



 18 Sample graphic

3. Select the container.

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4. Click the Start update icon to install the selected firmware version on the device.


 19 Sample graphic

The first feedback message displayed is as follows:

 20 Sample graphic

5. Press OK to confirm.
 The second feedback message displayed is:

 21 Sample graphic

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6. Press OK to confirm.
 Downloading commences.

 22 Sample graphic

As soon as the download process is finished the following is displayed:

 23 Sample graphic

7. Press OK to confirm.

8.2 Firmware history

Firmware version
• 01.00.00 → initial software
Valid from: August 31, 2019
• 01.00.01 → SIL functions certified, display backlight available.
valid from: February 10, 2020

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Service parameters Gammapilot FMG50

9 Service parameters

9.1 Differences between user roles

• Operator role only shown when a user-defined password is entered!
• Maintenance – Only customer reset available
• Service: additional parameters available (change HV start value, reset to service defaults,
activate Heartbeat function)

9.2 Overview of service options

Service code "4685".
Enter under System - User management. - Password (0048)

Overview of available reset options depending on user role

Role Operator Maintenance Service

Access code - (User-defined password) 4685

Reset option - - -

- - To service defaults

- To factory defaults To factory defaults

- To delivery settings To delivery settings

Restart - Restart device Restart device

Enable service reset "to service defaults":

This reset option allows Service to reset the min. and max. temperature readings, as well
as the gammagraphy counter.

9.3 Adjusting HV Start after replacing sensor component

The HV Start parameter should be adjusted after replacing a sensor component.
This value indicatesthe start value for the controller output when the unit is switched on.
After entering the service code, the parameter can be adjusted under "Application →
Sensor → Sensor Trim Gamma".

1. Set HV Start to 600 V.

2. Switch on device (radiation source off). Variation in the case of very low background
radiation only: generate background radiation with thorium welding rods at the
sensor tube.
3. Wait for 4 min.
4. Read out current HV value.
5. Write the HV value that was read out into the FMG50 as the new HV start value.

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9.4 Replacing the data unit (empty data unit)

• To replace the data unit, all that is required is a new data unit
• A .DAT file based on serial numbers is stored in the CER for devices manufactured from
03/2021. This file can be loaded into the new data unit in the device using the service
tool "HistoROM Recovery Tool"
• The tool can be downloaded online from the DWP Workspace "Service Collaboration - E
+H LP" under the "Repair & Modification" tab

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