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Modul Pelatihan Communication and Writing Skills
Modul Pelatihan Communication and Writing Skills
PELATIHAN
TABLE OF CONTENTS
I. Introduction
Communication is a key element in any human activity. Communication is a learned
skill. However, while most people are born with the physical ability to talk, not all can
communicate well unless they make special efforts to develop and refine this communication
skill. Very often, we take the ease with which we communicate with each other for granted,
so much so that we sometimes forget how complex the communication process actually is.
Communication takes place when we are supposedly at the same level of
understanding and comprehension as other interlocutors. Common forms of communication
include speaking, writing, gestures, touch, using pictures and broadcasting. Communication
is therefore not what is said whether verbally or non-verbally, but what is understood. What
is communication? Communication is a word derived from the Latin word communis or
commūnicāre, which means ‘to make common’ or ‘to share’.
Communication is the act of conveying intended meaning to another person through
the use of mutually understood signs and language. Communication is the art of transmitting
information, ideas and attitudes from one person to another. Communication is the process of
meaningful interaction among human beings. The basic steps of communication are: the
forming of communicative intent, message composition, message encoding, and transmission
of signal, reception of signal, message decoding and finally interpretation of the message by
the recipient.
Communication is simply the act of transferring information from one place to
another. When you call or talk verbally to your friend, then you are said to be communicating
with your friend.
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3. Communication is a complex a process.
4. Communication is a two-way process of reaching mutual understanding, in which
participants not only exchange (encode-decode) information but also create and
share meaning.
5. Communication involves the sharing of information using a code.
6. Communication occurs between people and sometimes animals
7. Communication is irreversible: once one has communicated something it cannot
be recalled back.
8. Communication is a system
9. Communication must have the elements of communication: Source, receiver,
channel, message, noise, feedback.
10. Communication can be verbal/ non verbal or visual.
11. Communication can be accidental especially in non-verbal
1. To change in behavior
2. To influence others
3. To express our thoughts and emotions through words & actions.
4. It is a tool for controlling and motivating people.
5. It is a social and emotional process.
6. Communication for improving self-confidence
7. Entertain
8. Educate
9. Establish relationships
10. Inform
11. Solve problems
12. Make orders
13. Give directions
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1.3 Forms of Communicating
1.3.1 Verbal Communication
1.3.3 Non-Verbal
There are basically three elements in any face-to-face communication. These three
elements account differently for the meaning of the message:
Hands and arms are used by most of us to communicate our thoughts. People rub arms
together, keep their arms closed, and clinch the fists. All these tell what the person has in his
mind involuntary. It is a way that people non-verbally communicate positive expectations.
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Hands clenched together seems to be a confident gesture as some people who use it are often
smiling and sound happy. However, if the hands are clenched too tightly, it is indicative of
frustration or hostile attitude.
Facial expression, offers the most readily observable group of gestures. We focus our
eyes on the face more often than on any other part of the body, and the expressions we see
there have widely accepted meanings. If a prospect's eyes are downcast and face turned away,
you're being shut out, however, if the mouth move, he is probably considering your
presentation. If his eyes engage yours for several seconds at a time with a slight, one-sided
smile extending at least to nose level, he is weighing your proposal. It is only when you see
'eye to eye' with another person that a real basis for communication can be established. Other
forms of nonverbal communication include: Touch, smell, distance.
The number of people in a communication situation affects the use of non-verbal
communication. The more the persons involved, the more complex the use and understanding
of the non-verbal communication becomes. However, to decipher the non-verbal
communication it is important to see, interpret and understand them holistically and in a
context, while identifying the different types of personalities involved.
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2. Physical Barriers
Physical barriers include:
a. Office doors, barrier screens, separate areas for people of different status
b. Large working areas or working in one unit that is physically separate from
others.
c. Distance
Research shows that one of the most important factors in building cohesive
teams is proximity. Proximity in different cultures is different and therefore needs to
be taken in the right context. It has been observed that people coming from rural
backgrounds with more physical space available may not feel comfortable in closed
quarters as they tend to have larger personal spaces as compared to people living in
urban conditions. This aspect alone can become a significant psychological barrier if
they subconsciously feel “threatened” by inadvertent “invasion” of their personal
space in case an urbanite approaches them in close proximity considering it as a
normal personal space.
3. Cultural Barriers
4. Language Barriers
Language that describes what we want to say in our terms may present barriers
to others who are not familiar with our expressions, buzz-words, and jargon. When we
couch our communication in such language, it is a way of excluding others. In a
global setting the greatest compliment we can pay another person is to talk in their
language.
5. Interpersonal Barriers
Withdrawal is an absence of interpersonal contact. It is both refusals to be in
touch with others.
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6. Psychological Barriers
There are 3 types of psychological barriers would be discussed as they are the
most common ones.
a. Perceptual barriers
b. Emotional Barriers, and
c. Experiential barriers.
a. Perceptual barriers
The problem with communicating with others is that we all see the world
differently. A bad experience would perceptually block out unpleasant
things. This could be in the shape of avoiding it and if that is not possible by
altering the behaviors i.e., response types in different ways. Similarly,
retention filters out things that feel good, and gives the tendency to forget
those things that are painful. It is very interesting to note that how our
experiences taint or color our perceptions. Perceptual barriers can
significantly alter our understanding and thus affect our communication.
They are deep rooted and work in conjunction with our experiences.
b. Emotional barriers
One of the other chief psychological barriers to open and free communication
is the emotional barrier. It is comprised mainly of fear, mistrust, and
suspicion. As mentioned earlier the roots of our emotional mistrust of others
lie in our childhood and infancy when we were taught to be careful what we
said to others.
c. Experiential barriers
Experiential barriers on the other hand become barriers by virtue of not
having experienced them leading to altered interpretation and
comprehension. Our experience shapes our view of the world. For example,
when children experience trauma at the hands of trusted adults (especially
family members) their emotional link with the adult world is severed,
creating distrust. They are left with three companions: guilt, fear and feelings
of inferiority
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7. Stereotypes
The effects of stereotyping are seen as gross over simplified and over generalized
descriptions. They operate to overestimate differences existing between groups
and under estimate differences within groups. Stereotypes distort reality since the
over estimation between groups and under estimation within groups bear little
relation to the truth. Stereotyping acts as a barrier to communication because
people make preconceived judgment about people which are unfounded if their
character does not relate to their appearance. Stereotyping has a halo effect. Halo
effect is the use of a single attribute to describe a person or object fully. For
example, if a person is friendly we may use this attribute to assume that they are
punctual and good at their job. Another important aspect of stereotyping is
perception.
8. Authority
Barriers to communication for one reason or the other often get neglected.
Knowing them is synonymous to knowing about one’s own barriers sprouting out
of one’s personality. Barriers to communication can lead to misunderstanding and
confusion.
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d. Be open to others’ feedback (accept others answer without prejudice, references
etc.
e. Respect attitudes and opinions of others
f. Be tolerant to different customs and cultures
g. Give full attention to people while they are talking to you.
h. Encourage other people to talk, and ask appropriate questions.
i. Present your ideas so that others are receptive to your point of view.
j. Treat people fairly and let others know how you want to be treated. k) Value
teamwork and know how to build cooperation and commitment.
k. Strive to understand other people and to be empathetic.
l. Be able to easily win people’s trust and respect.
m. Check to make sure you have understood what other people are trying to
communicate.
n. Check to make sure you have understood what other people are trying to
communicate
o. Follow through on your commitments.
p. Be able to work with people you have difficulties with without becoming negative
There are models which try to explain the communication process. A model is an
explanation of the occurrences in a phenomenon. Elements of communication have been
explained in different models which attempt to explain the communication process.
Communication is a two-way process that results in a shared meaning or common
understanding between the sender and the receiver. An understanding of how communication
works can help us to understand and improve our communication. The elements of
communication enable us to understand how communication works. The basic
communication model consists of five elements of communication: the sender, the receiver,
the message, the channel and feedback. These are the elements of communication and are
explained below:
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1.6.1 Source
This is the originating point of any communication act. It is the source who gets the
urge that necessitates communication for the purpose of satisfying that urge. The stronger the
stimulus or the urge the greater is the need to communicate. The greater the need to
communicate, the more the need is for effectiveness. The source is also referred to as the
sender, or encoder. Encoding is the process of putting ones thoughts into words. Encoder is
the person who translates his/her thoughts into meaningful words.
1.6.2 Receiver
The receiver means the party to whom the sender transmits the message. A receiver
can be one person or an entire audience of people. A receiver is the eventual recipient of the
message. The receiver is also the decoder of the message. Decoding of a message is as
integral to communication as encoding it. Decoding is the process of giving meaning to the
encoded message. It can also be referred to as extracting the embedded meaning or
interpreting what was encoded by the sender. The ability of the receiver in decoding the
message correctly is decisive in understanding the message in its holistic sense.
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act as blocks to the desired outcome of any communication process. They are many and very
multidimensional in nature. Noise can be internal or external. a) Internal: Noise that is
coming from within the interlocutors such as a headache, anger, stress, e.t.c b) External noise:
Noise from the environment such as; cars passing, children shouting, siren from an
ambulance e.t.c.
1.6.4 Message
The message is the most crucial element of effective communication. A message can
come in many different forms, such as an oral presentation, a written document, an
advertisement or just a comment. The message is not necessarily what the sender intends it to
be. Rather, the message is what the receiver perceives the message to be. As a result, the
sender must not only compose the message carefully, but also evaluate the ways in which the
message can be interpreted.
1.6.5 Channel
The message travels from one point to another via a channel of communication. The
channel sits between the sender and receiver. There are many channels, or types, of
communication channels for example, from the spoken word to radio, television, an Internet
site or something written, like a book, letter or magazine. Every channel of communication
has its advantages and disadvantages. For example, one disadvantage of the written word, on
a computer screen or in a book, is that the receiver cannot evaluate the tone of the message.
For this reason, effective communicators word written communications clearly so they don't
rely on a specific tone of voice to convey the message accurately. The advantages of
television as a channel for communication include its expansive reach to a wide audience and
the sender's ability to further manipulate the message using editing and special effects
1.6.7 Feedback
The last element of effective communication is feedback. This is the response from
the receiver and later the source. Feedback is the receiver's response or reaction to the
sender's message. The receiver can transmit feedback through asking questions, making
comments or just supporting the message that was delivered. Feedback helps the sender to
determine how the receiver interpreted the message and how it can be improved. Without
feedback the communication process breaks down. The feedback given determines the
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direction the communication process will take. A communication process that employs all the
elements works as follows:
a. The source has an urge–a need that requires being satisfied encodes the message in
verbal and/or non-verbal language that is considered to best communicate the
message according to the intent
b. In order to make that happen, it has to be in a form and format that conveys the intent
in the best possible manner.
c. This message is encapsulated in the linguistic conventions such as symbols i.e., words
besides signs that can be referred to as non-verbal language.
d. The message will go through a channel, a means of communication such as e-mail,
face to face or phone conversation, letter, presentation etc.
e. The receiver will then decode the message using conventions, cultural or contextual
background, and language skills. The message that is received or interpreted might or
might not be the same as the sent one and may not necessarily meet the intent of the
messenger
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Following the basic concept, communication is the process of sending and receiving
messages or transferring information from one part (sender) to another
(receiver).Traditionally speaking, there are three standard models of the communication
process: Linear, Interactive, and Transactional, and each offers a slightly different perspective
on the communication process.
The main flaw in the linear model is that it depicts communication as a one-way
process where speakers only speak and never listen. It also implies that listeners listen and
never speak or send messages.
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The main drawback in the interactive model is that it does not indicate that
communicators can both send and receive messages simultaneously. This model also fails to
show that communication is a dynamic process which changes over time.
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1.8 Effective Communication
Although we can all communicate, not all our communication acts are effective. We
must all strive to be effective communicators. So, what is effective communication? This is
that communication which produces results. It is communication where the intended message
is delivered clearly, and the desired feedback is achieved. It is communication that does not
give room for misunderstanding. It is the best form of communication. Communication can
be effective or it can be misunderstood leading to ineffectiveness. Meaning communication
must be effective. Ineffective communication is expensive to the participants because it
blocks results. In other words communication is a matter of effectiveness. Effectiveness is a
measure of outcome.
Effective communication therefore results in the form of desired outcome. Effective
Communication is communication that conveys information to another person efficiently and
effectively and so achieves desired outcome. It is important to note that not all
communication are effective. This course aims to help the learners to become effective
communicators both at the university and later in their professional fields. Communication is
a process that can be marked with error such as with messages muddled (i.e., mixed up by the
sender, or misinterpreted by the recipient).
Miscommunication is avoidable. However, if this is not detected, it can cause
tremendous confusion, waste efforts and miss opportunities. In fact, communication is
successful only when both the sender and the receiver reach a common understanding
regarding the same information as a result of the communication process. Effective
communication is about receiving information from others with as little distortion as possible.
Communication is a matter of effectiveness, which is dependent on the interlocutors’
(speakers’) communication competency. In other words its effectiveness is dependent on
one’s competency in communication. We can therefore say that communication involves
intents and efforts from both the sender of the message and the receiver.
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e. Smiling face
f. Summarizing what has been said
g. Encouragement to continue
h. Asking some questions
a. Clear.
b. Concise.
c. Concrete.
d. Correct.
e. Coherent.
f. Complete.
g. Courteous
a. Clear
When writing or speaking to someone, be clear about your goal or message. What is
your purpose in communicating with this person? If you’re not sure, then your audience
won’t be sure either. To be clear, try to minimize the number of ideas in each sentence.
Make sure that it’s easy for your reader to understand your meaning. People shouldn’t
have to “read between the lines” and make assumptions on their own to understand what
you’re trying to say.
b. Concise
When you are concise in your communication, you stick to the point and keep it brief.
Your audience doesn’t want to read six sentences when you could communicate your
message in three.
c. Concrete
When your message is concrete, then your audience has a clear picture of what you’re
telling them. There are details (but not too many!) and vivid facts. Your message is solid.
Look at these two examples: For Example:
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1. The Lunchbox Wizard will save you time every day.
2. How much time do you spend every day packing your kids’ lunches? No more! Just
take a complete Lunchbox Wizard from your refrigerator each day to give your kids a
healthy lunch AND have more time to play or read with them!
d. Correct
When your communication is correct, it fits your audience. And correct
communication is also error free communication.
e. Coherent
When your communication is coherent, it’s logical. All points are connected and
relevant to the main topic, and the tone and flow of the text is consistent.
f. Complete
In a complete message, the audience has everything they need to be informed and, if
applicable, take action. Does your message include a “call to action”, so that your
audience clearly knows what you want them to do? Have you included all relevant
information – contact names, dates, times, locations, and so on?
g. Courteous/consideration
Courteous communication is friendly, open, and honest and does not illicit emotions.
There are no hidden insults or passive aggressive tones. You keep your reader’s viewpoint
in mind, and you’re empathetic to their needs. You must always put yourself in the shoes
of the person you are talking to and ask yourself how you would feel if you were to be
addressed the way you are addressing your receiver. Consideration in communication
creates a healthy work environment.
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Chapter Two
Writing Skills
II. Writing
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d. Ability to write short compositions, including functional writing skills, such as
writing simple letters, taking notes, writing outlines and summaries
2.1 Grammar
To be a good writer, one must e conversant with the grammar surrounding the
sentence. This is because writing begins at the sentence level because it is a combination of
sentences in a meaningful way. We will begin by outlining/ drawing the hierarchical Scale of
English Grammar as follows:
Sentence
Clause
Phrase
Word
Sounds
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Sounds are the smallest units in grammar. They combine to make words, words
combine to make phrases, phrases join to make clauses and clauses make sentences. A
sentence is the largest unit in English Grammar
1. Simple sentences
Made up of one main clause
For example: Mary is going to school.
2. Double sentence
Made up of a main clause and a subordinate clause
For example: Mary is going to while John is staying at home.
3. Multiple sentence
Made up of a main clause and two or more subordinate clauses
For example: Mary is going to while John is staying at home and yet they are both
sick.
1. Declarative statements
Sentences which state things they way they are. They talk about the state of things
which are usually true.
For Example
a. The sky is blue.
b. Yambio is a peaceful state
2. Interrogative Sentences/ questions
These are those statements which are used to ask questions.
For example
a. What color is the sky?
b. Is Yambio a peaceful county?
3. Exclamative sentences
They express emotions. For example
a. Wow! The sky is blue.
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b. What a peaceful county Yambio is
4. Imperative sentences/Commands
These are commands. For example:
a. Shut up!
b. Sit down!
A good writer must be able to use variety of sentences in any piece of essay. Variety
gives a piece of writing a fast pace and makes it interesting to read.
A sentence with a subject, verb and one object. When a verb is followed by one object
then the verb is referred to as a TRANSITIVE VERB.
A sentence which has a subject and a verb. When a verb is not followed by an object
then the verb is called INTRASITIVE VERB.
3. S+V+O+O
4. S+V+O+O
For example :
a. Mary gave the children sweets
b. Mary gave sweets to the children
When a verb is followed by two objects then the verb is called a DI TRANSITIVE
VERB
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5. S+V+C
For example:
6. S+V+O+A
An adverbial is that part of the sentence which adds extra information to the sentence.
If the adverbial is left out the sentence would still make grammatical sense
For Example:
John went to the market in the morning.
S V O A
2.4.1 Narrative
Narrative writing involves recounting events in an orderly manner.
Narratives are mainly fictions or creative writing. Narratives are mainly used in
Literature, history and writing stories. They may recount:
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d. fiction or nonfiction
Narrative writing is imaginative and subjective or factual and objective.
This is advanced description and focuses on explaining, defining and expounding onan
idea. Such writing explains and analyses:
a. a process
b. an opinion or point of view
c. event(s) and phenomena
d. instructions and directions
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CHARACTERISTICS OF AN ARGUMENTATIVE ESSAY
1. Clarity
2. Complete
3. Accurate
4. Based on sound premises
5. Logical Avoid arguing in circles
6. Reasonable
7. Be based on evidence
8. Must acknowledge opposition
9. Avoid fallacies i.e. unqualified generalizations
1. Planning
Involves gathering ideas and focusing on the topic: Topic selection, gathering ideas,
extensive reading and interpretation. When planning one must ask himself/herself the
following questions:
a. What is the purpose of my writing?
b. Who is my audience?
c. What are the special requirements of my writing task?
2. Shaping Considering how best to organize your ideas on pen and paper. Shaping
involves:
a. Determining the tone
b. Drafting a thesis statement
c. Outlining ideas
3. Drafting
4. Revising
5. Editing
6. Proof reading
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Paragraphs
1. Topical
A topical paragraph is basically a paragraph made up of a group of sentences arranged
around one main idea, or one topic. This is the type of paragraph you are most familiar
with. Topical paragraphs are probably the only type most student think of as a paragraph.
They are also called developmental paragraphs or body paragraphs. They are usually
found after the introductory paragraph and before the concluding paragraph.Topical
paragraphs consist of a statement of a main idea and specific, logical support for that
main idea.
Characteristics of a topical Paragraph
a. Must have a topic sentence which should appear early in the first few lines of the
paragraph preferably the 1st, 2nd or3rd line. The topic sentence tells you what the
paragraph is about. Because there's only one topic developed in each paragraph, there
should only ever be one topic sentence. The topic sentence of a paragraph is
developed, or built on, by the addition of supporting information and details.
b. Unity
c. Coherence
d. Grammatical
e. Order (Direction of Movement)
2. Special: Introductory, concluding and transitor
a. Introductions
Introductions or introductory paragraphs perform very important functions. First, they
must attract the reader, influencing him/her to read the remainder of the essay. Second,
they must not only introduce readers to the essay topic but they must also limit that topic
and identify the writer's attitude toward the topic. Finally, they must provide readers with
information regarding what is to be expected within the remainder of the essay. Every
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paper you write should have a main point, a main idea, or central message. The
argument(s) you make in your paper should reflect this main idea. The sentence that
captures your position on this main idea is what we call a thesis statement. The thesis
statement comes in the introductory paragraph and must be concise and well-written. A
thesis statement must come early in your essay, e.g. in the introduction. This will enable
your reader to:
a. Establish your position and
b. Give your reader a sense of direction.
a. Clear
b. Specific
c. Short
d. In line with your argument
e. Must indicate your position
1. The introduction must be a road map for the rest of your essay
2. Anecdotal
3. Regular Triangular
4. Inverted Triangle
5. Summary
6. A wise word
7. Provoking question
8. Corrective introduction
9. Historical Review
Concluding Paragraph
This should be the last paragraph in the essay. Its purpose is to bring the essay to a graceful
end. The concluding paragraph gives the writer one final chance to leave a lasting impression
on the reader.
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Ways of writing a concluding paragraph:
It is important to have a strong conclusion, since this is the last chance you have to
make an impression on your reader. The goal of your conclusion isn’t to introduce any new
ideas, but to sum up everything you’ve written. Specifically, your conclusion should
accomplish three major goals:
Transitional paragraph
The transitional paragraph marks a transition in the paper from one section to another, or
from one thought to another, one sub-topic to another. It indicates to the reader either that
there will be a change in idea or topic or that there will be a movement from a broad topic to
a specific one. These types of paragraphs usually are small and consist of one double or
multiple sentences which begins with a connector or a gerundive.
Example :
Having explained the general importance of education, this research is now going to
discuss the importance of education as the fourth pillar in humanitarian aid.
A transitional paragraph tends to be a short paragraph in an essay that announces a shift from
one section or idea to another. A transitional paragraph is most commonly used to summarize
the ideas of one part of a text in preparation for the beginning of another part.
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