MX3050-4060 Handy
MX3050-4060 Handy
MX-3560N/3570N
MX-4060N/4070N
MX-5070N/6070N
CONTENT
Product Specification 2 Updated OCR Dictionary Update 45
Peripheral Specification 5 Updated EEPROM Handling Procedure 47
Product Options 7 Updated HDD Replacement Procedure 48
Consumables 9 mSATA SSD Replacement Procedure 50
Initial Setup 11 Firmware & Print Driver Revision 51 Updated
Colour Calibration 14 Test Simulation 52 Updated
Maintenance 16 Updated Trouble Codes 61
Media Support List 21 Image Send Comm. Error Codes 65 Updated
Operating System Support 22 Updated SCN-MFP PWB Troubleshooting 68
IC Card Reader Installation 23 PCU PWB Replacement Procedure 69
Wireless LAN Setup 26 Sensor Location 70
Sharp Print Release 32 Jam Cause Codes 72
Firmware Upgrade 35 Repair Hints 76 Updated
Firmware Recovery 39 Document Reference 81
E-Manual Update 41 Notes 82
Watermark Update 43
2/12/2016
PRODUCT SPECIFICATION SHARP
COPIER SPECIFICATION:
30 ppm (A4), 35 ppm (A4), 40 ppm (A4), 50 ppm (A4), 60 ppm (A4),
Copy Speed (Max.):
16 ppm (A3) 18 ppm (A3) 20 ppm (A3) 26 ppm (A3) 30 ppm (A3)
E-Sort / SOPM: Yes / Yes (Colour and B/W)
OC: B/W: 4.7sec, Col 6.7sec;
OC: B/W 3.7sec, Col 4.8sec;
First Copy Time: RSPF: B/W: 7.6sec, Col 9.7sec;
DSPF: B/W 6.2sec, Col 8.1sec,
DSPF: B/W: 7.3sec, Col 10sec,
Continuous Copy: Max 9,999
Scan Resolution: Colour: 600 x 600 dpi, B/W: 600 x 300 dpi / 600 x 400 dpi / 600 x 600 dpi
Zoom Range: 25 - 400% (SPF 25 - 200%)
Supported
Tandem Copy:
(with MX-3060/3560/4060N & MX-3070/3570/4070/5070/6070N only).
2
SHARP PRODUCT SPECIFICATION
MX-3060N MX-3560N MX-4060N
MX-5070N MX-6070N
MX-3070N MX-3570N MX-4070N
DOCUMENT FEEDER:
RSPF: MX-3060N/3560N/4060N.
Type:
DSPF: MX-3070N/3570N/4070N/5070N/6070N.
Original capacity: RSPF: Max 100 sheets (80 g/m2), DSPF: Max 150 sheets (80 g/m2)
RSPF: 1 sided: 80 opm (BW), 41 opm (Col),
2 sided: 25 opm (BW), 20 opm (Col).
Scan Speed (COPY):
DSPF: 1 sided: 100 opm (BW), 53 opm (Col),
2 sided: 200 opm (BW), 106 opm (Col).
RSPF: 1 sided: 80 opm (BW & Colour); 2 sided: 25 opm (BW & Colour).
Scan Speed (IMAGE SEND):
DSPF: 1 sided: 100 opm (BW & Colour); 2 sided: 200 opm (BW & Colour).
DOCUMENT FILING:
Capacity: 10GB (Quick Folder) + 100GB (Main/Custom Folder)
Quick Folder: Max: 10,000 pages or 1000 files
Quick/Main Folder:
Main/Custom: Max. 20,000 pages or 3,000 files
User Registrations: 1000
Preview Thumbnails: Supported (includes Advanced Edit Mode)
PRINTER SPECIFICATION:
30 ppm (A4), 35 ppm (A4), 40 ppm (A4), 50 ppm (A4), 60 ppm (A4),
Print Speed (Max.):
16 ppm (A3) 18 ppm (A3) 20 ppm (A3) 26 ppm (A3) 30 ppm (A3)
PDL (Emulation): STD: PCL6, Adobe® PostScript®3.
Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Protocol: TCP/IP (IPv4, IPv6),
Windows® Vista*, Windows® 7*, Windows® 8* / 8.1*, Windows® 10*.
Supported OS: Windows® Server 2008* / 2008R2 / 2012 / 2012R2 / 2016 (*32/64bit).
Mac OSX 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x, 10.10.x, 10.11.x, 10.12.x
Bundled Utility Software Status Monitor
STD: JPEG, TIFF, PRN, PCL, PDF, PDF/A, Encrypted PDF, PS,
USB Direct Print (Pull):
DOCX, PPTX, XLSX & PNG.
Pantone Support: Supported
Sharp Print Release: STD (with MX-3050N-MX-6070N series only).
Tandem Print: Supported (with CR4 series MX3050N - MX6070N only).
MOBILE DEVICE:
AirPrint™ Support: Supported (from June’16 RC Release)
Google Cloud Print™: Supported
Mopria™: Supported
Sharp Plug-in for Android™: Supported
Sharpdesk® Mobile: Supported
CLOUD CONNECTOR (SCAN/PRINT):
Microsoft® One Drive® for
Supported (STD)
Business:
Microsoft® Office 365™
Supported (STD)
SharePoint® Connector:
Google Drive™: Supported (STD)
EMAIL CONNECTOR:
Microsoft® Exchange® Supported (from June’16 RC Release)
Google Gmail™: Supported (from June’16 RC Release)
3
PRODUCT SPECIFICATION SHARP
4
SHARP PERIPHERAL SPECIFICATION
MXFN27 – INNER FINISHER
Paper size:- Non offset SRA3 to A5
Staple A3 to B5
Output capacity (80 g/m2): 500 sheets or 30 bundles or 52mm or less (A4, 8.5x11).
250 sheets or 30 bundles or 26mm or less (A3, 11x17).
Stapling capacity (90 g/m2): 50 sheets (A4, 8.5x11), 30 sheets (A3, 11x17 & mixed).
Max: 300 g/m2 (2 sheets) + 90 g/m2 (48 sheets)
Staple position: 3 locations (Front slant, Rear slant & 2 staples).
Staple less staple: Supported - Maximum 5 sheets (A3, A4, B4, B5):-
Recommended: Up to 5 sheets (64 g/m2), Up to 4 sheets
(64-81 g/m2), Up to 3 sheets (81 to 105 g/m2).
Manual staple: Supported (Rear slant only).
Max Stapling capacity: 40 sheets (80 g/m2).
Punch Unit: MX-PN14C: 2 or 4 holes: A4 / A3; 2 holes only: A4R / B4 / B5.
MX-PN14D: 4 hole wide: A4 / A3 / B4 / B5.
Power requirements: Supplied by main unit
MX-FN28 – 1K FINISHER
Paper size:- Non offset SRA3 to A5R
Staple A3W to B5R
Output capacity (80 g/m2): Offset Tray 1,000 sheets or 100 bundles or 149mm or less (A4, 8.5x11).
500 sheets or 50 bundles or 74.5mm or less (A3W, A3, 11x17)
Stapling capacity (90 g/m2): 50 sheets (up to A4), 30 sheets (up to A3 & mixed).
Max: 300 g/m2 (2 sheets) + 90 g/m2 (48 sheets)
Staple position: 3 locations (Front flat, Rear flat & 2 staples).
Staple less staple: Not supported
Manual staple: Not supported
Punch Unit: MX-PN15C: 2 or 4 holes: A4 / A3; 2 holes only: A4R / B4 / B5.
MX-PN15D: 4 hole wide: A4 / A3 / B4 / B5.
Power requirements: From Main Engine
5
PERIPHERAL SPECIFICATION SHARP
MX-FN30 – 3K FINISHER
Paper size:- Non offset SRA3 to A5R
Staple A3 to B5
Output capacity (80 g/m2): 3,000 sheets or 200 bundles or 423mm or less (A4, 8.5x11).
1,500 sheets or 100 bundles or 216mm or less (A3W, 11x17).
Stapling capacity (90 g/m2): 65 sheets (up to A4), 30 sheets (up to A3 & mixed).
Max: 300 g/m2 (2 sheets) + 90 g/m2 (63 sheets)
Staple position: 3 locations (Front slant, Rear slant & 2 staples).
Staple less staple: Supported - Maximum 5 sheets (A3, A4):-
Recommended: Up to 5 sheets (64 g/m2), Up to 4 sheets
(64-81 g/m2), Up to 3 sheets (81 to 105 g/m2).
Manual staple: Supported (Rear slant only).
Max Stapling capacity: 65 sheets (80 g/m2).
Punch Unit: MX-PN16C: 2 or 4 holes: A4 / A3; 2 holes only: A4R / B4 / B5.
MX-PN16D: 4 hole wide: A4 / A3 / B4 / B5.
Power requirements: From Main Engine
Note: The above specification details are for guidance only -Please refer to the Peripheral Service Manual
for detailed paper type and weight specifications.
6
SHARP PRODUCT OPTIONS
SYSTEM CONFIGURATION:
MX-FN28 MX-TR20
1K Finisher Job Separator
MX-PN15 C/D
Hole Punch
MX-FN29 MX-UT10
1K Saddle Finisher MX-TU16
Utility Table
Centre Tray Unit
MX-PN15 C/D
Hole Punch
MX-TR19
MX-FN30 MX-RB25 Right Tray Unit
3K Finisher Paper Pass Unit
MX-PN16 C/D
Hole Punch
MX-LT10
Long Paper Tray
MX-FN31 MX-FN27
3K Saddle Finisher Inner Finisher
MX-PN16 C/D MX-PN14 C/D
Hole Punch Hole Punch
MX-LC17
A4 LCC (3000)
7
PRODUCT OPTIONS SHARP
MACHINE OPTIONS
Model Description Comment
Cannot install with
MX-DE25 Stand/550 x1 sheet paper drawer
MX-DE26/27/28
Cannot install with
MX-DE26 Stand/550 x2 sheet paper drawer
MX-DE25/27/28
Cannot install with
MX-DE27 Stand/550 x3 sheet paper drawer
MX-DE25/26/28
Cannot install with
MX-DE28 Stand/2,100 sheet tandem paper drawer
MX-DE25/26/27
MX-DE29 Paper Tray 550 x1
MX-LC17 3,000 sheets large capacity tray A4
MX-LT10 Long paper feeding tray For Bypass Tray only
MX-TR19 Exit tray unit
MX-TU16 Centre exit tray cabinet unit
MX-TR20 Job separator MX-TU16 is required
Cannot install with
MX-FN27 Inner finisher
MX-RB25/TR20/TU16
MX-PN14 Punch module (C: 2/4 hole, D: 4 wide hole) For MX-FN27 only
MX-RB25 Paper pass unit For MX-FN28/29/30/31
MX-FN28 1K Finisher
MXRB25 is required
MX-FN29 1K Saddle Finisher
MX-PN15 Punch module (C: 2/4 hole, D: 4 wide hole) For MX-FN28/FN29 only
MX-FN30 3K Finisher
MXRB25 is required
MX-FN31 3K Saddle Finisher
MX-PN16 Punch module (C: 2/4 hole, D: 4 wide hole) For MX-FN30/FN31 only
MX-PF10 Barcode font kit
MX-FX15 Facsimile expansion kit
MX-FWX1 Internet-Fax expansion kit
AR-SU1 Stamp unit
MX-FR52U Data security kit (Commercial version)
MX-UT10 Utility Table
MX-AMX1 Application integration module
- Application communication module [MX-AMX2] Installed as Standard
- External account module [MX-AMX3] Installed as Standard
MX-USX1 Sharpdesk Additional license kit (1 license)
MX-USX5 Sharpdesk Additional license kit (5 licenses)
MX-US10 Sharpdesk Additional license kit (10 licenses)
MX-US50 Sharpdesk Additional license kit (50 licenses)
MX-USA0 Sharpdesk Additional license kit (100 licenses)
8
SHARP CONSUMABLES
MX-5070N
CONSUMABLES MX-30x0N MX-35x0N MX-40x0N
MX-6070N
Product Code Description Approx. Life
MX-60GTBA Black Toner Cartridge (A4 @ 5%) 40k
MX-60GTCA Cyan Toner Cartridge (A4 @ 5%) 24k
MX-60GTMA Magenta Toner Cartridge (A4 @ 5%) 24k
MX-60GTYA Yellow Toner Cartridge (A4 @ 5%) 24k
PROCESS UNIT:
MX-60GVBA Black Developer 400k* 400k* 500k* 500k*
* The consumable life is specified by 2,700K (Developer) or 1,350K (OPC Drum) rotations therefore, the
page count life indicated above is for approximate guidance only.
9
CONSUMABLES SHARP
MX-5070N
TRANSFER SECTION: MX-30x0N MX-35x0N MX-40x0N
MX-6070N
Product Code Description Approx. Life
MX-607B1 Primary Transfer Belt Kit 250k 300k 300k 300k
Primary Transfer Blade Kit:-
MX-607TL Primary Transfer Blade. 250k 300k 300k 300k
Cleaning Roller
MX-607U2 Secondary Transfer Roller Kit 250k 300k 300k 300k
PERIPHERALS:
MX-SCX1 Staple Cartridge (for MX-FN27/FN28) 5000 staples (x 3)
MX-SC11 Staple Cartridge (for MX-FN30/FN31) 5000 staples (x 3)
MX-SC12 Saddle Staple Cartridge (for MX-FN31) 2000 staples (x 4)
AR-SC2 Saddle/Staple Cartridge (for MX-FN29) 5000 staples (x 3)
AR-SV1 Stamp Cartridge (for AR-SU1 Stamp Unit) 2 cartridges
SERVICE ROTATION UNITS:
MX-607U1 Primary Transfer Belt Unit (30/35/40) x
MX-608U1 Primary Transfer Belt Unit (50/60) x x x
MX-407FU Fusing Unit 230V (30/35/40) x
MX-607FU Fusing Unit 230V (50/60) x x x
Note:
Consumable life may vary depending on the document density, temperature, humidity and machine
operation.
10
SHARP INITIAL SETUP
DEVELOPER SETUP:
From April 2016 production onwards, CMYK Developer is pre-installed by the factory
therefore, Sim25-02 Auto Developer Adjustment should not be executed.
It is recommended to execute Sim25-01 (Developer Stir), prior to installing toner.
Only execute Sim25-02 if CMYK Developer has not been pre-installed.
Clean LSU Dust Proof Glass.
INITIAL SETUP:
Sim 26-01 Right Exit Tray Installation: Yes/No.
Sim 26-02 LCC Installation (Paper Size): A4/Letter.
Sim 26-06 Machine Destination check.
Sim 26-35 Set Multi Error Counter: Set to 1 (Multi Count).
Sim 26-50 Long Paper Support (up to 1300mm): 0 = Disable, 1 = Enable.
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-01 Primary Transfer Belt lubrication [MX-5070N/6070N only]:
Check SSW 12-4 is set to 1 (enable lubrication at specific interval).
Check SSW 27-4 is set to 1 (force lubrication @ maintenance).
Note: Above SSW settings are applied when PCU v05.00.Z1.00 is installed.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 PDF/PS Preview Thumbnail for Direct Print Function:
SSW 34-3, 0 = Disable, 1 = Enable.
Add PANTONE® Colour LUT
Service WebPage – Output Profile Settings – Spot Colour Table Settings;
Upload PANTONE® LUT for CR4 series.
Adjust Date/Time (Inc. Daylight Saving setting):
System Settings – Common Settings – Clock Adjust.
11
INITIAL SETUP SHARP
12
SHARP INITIAL SETUP
IMAGE QUALITY CHECK [COPY & PRINT]
Print Image Manual Adjustment (Lead Edge, Void, Off Centre etc.):
Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
Check Print Image Quality:
Sim 64-05 PCL Density Test Page
Sim 64-06 PS Density Test Page
13
COLOUR BALANCE ADJUSTMENT SHARP
Note:
When adjusting colour balance before or after routine maintenance, always use the recommended paper
(Mondi 90gsm or equivalent) for optimum image quality.
14
SHARP COLOUR BALANCE ADJUSTMENT
Troubleshooting - Standard Colour Calibration procedure when experiencing colour image quality issues:
Sim 22-06 Print and check consumable life, trouble & jam history.
Remove all Process Units, DV Units & MC Units and perform a thorough clean.
Clean the LSU Slit Glass
Clean the optical section.
Clean the ID sensors.
Sim 22-05 Check firmware version and update to the latest version.
Sim 44-27 Clear Half Tone Process Correction.
This simulation clears the previous high voltage compensation applied to DV&GB bias in order
to maintain a good image density level.
Sim 61-04 LSU Skew Adjustment.
Tolerance is approx. 1.5mm when measuring two diagonals.
Sim 50-10 LSU BK Magnification.
Check LSU BK Magnification - Inside dimension of the printed halftone must be 240±0.5mm
Sim 61-13 Laser F/R Evenness Correction Data Clear.
Sim 61-11 Laser F/R Evenness Correction Adjustment.
Use auto adjustment first. If the result is not satisfying, repeat before performing manual
adjustment.
Sim 50-22 Drum Phase & Colour Registration Adjustment.
This simulation must be executed when the drums are replaced. Check for any F2-50/51/52/53
(Drum Phase) trouble before proceeding.
Sim 8-01 Check DV Bias.
Check DVB output value on label attached to MC PWB is the same as Sim8-01 settings.
Sim 8-02 Check GRID Bias.
Check GB output value on label attached to MC PWB is the same as Sim8-02 settings.
Sim 63-03 CCD Calibration - use Adjustment Chart UKOG-0356FCZZ.
To ensure the machine can read correct values from the print patterns produced during colour
calibration.
Sim 63-11 Default Engine Colour Balance Setting.
Sim 67-26 Default Printer Colour Balance Setting.
Sim 63-08 Reset Service & User Colour Balance for COPY mode
Clears the previous Service & Customer colour balance settings.
Sim 67-28 Reset Service & User Colour Balance for PRINTER mode.
Clears the previous Service & Customer colour balance settings.
Sim 46-74 Colour Calibration for COPY & PRINT modes.
Always select Factory mode unless Service colour balance is registered for customising colour
output.
Settings (Admin) -> Image Quality Adjustment -> Auto Colour Calibration for Copy.
Settings (Admin) -> Image Quality Adjustment -> Auto Colour Calibration for Printer.
To reproduce colour consistently, the end user may need to conduct user calibration on a regular basis. For
clients who produce large volume prints, it is recommended to perform user calibration before the long run.
Check colour output for both Copy & Print modes.
15
MAINTENANCE SHARP
Maintenance Indications:
DK Black Drum Counter has reached the specified life. Replace Black Drum
DC Cyan Drum Counter has reached the specified life. Replace Cyan Drum
DM Magenta Drum Counter has reached the specified life. Replace Cyan Drum
DY Yellow Drum Counter has reached the specified life. Replace Cyan Drum
MCK Black Main Charge Counter has reached the specified life. Replace K Main Charge Kit
PROCESS UNIT
MCC Cyan Main Charge Counter has reached the specified life. Replace C Main Charge Kit
MCM Magenta Main Charge Counter has reached the specified life. Replace M Main Charge Kit
MCY Yellow Main Charge Counter has reached the specified life. Replace Y Main Charge Kit
VK Black Developer Counter has reached the specified life. Replace Black Developer
FK1 Fusing Belt Print Counter has reached the specified limit. Replace the Fusing Belt Kit
FUSER
FK2 Pressure Roller Print Counter has reached the specified limit. Replace the Pressure Roller Kit
TRANSFER
Replace the Secondary
TK2 Secondary Transfer Unit Counter has reached the specified limit. Transfer Roller Kit
TK3 PTC Unit Counter has reached the specified limit. Replace the PTC Unit
AA Maintenance [All] & [Colour] Counters have reached the specified limits
Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-
16
SHARP MAINTENANCE
MX-30x0N MX-5070N
MX-40x0N
MX-35x0N MX-6070N
Every Every Every Every Every Every PROCESS SECTION – COLOUR:
150K 300K 200K 400K 200K 400K (Colour maintenance counter has reached the specified life).
Replace Cyan, Magenta & Yellow OPC Drum: (MX-60GRSA x 3)
Replace Cyan, Magenta & Yellow Main Charge Kits:-
x x Main Charge Unit & Cleaning Blade (MX-407MK x 3)
x x x x Main Charge Unit & Cleaning Blade (MX-607MK x 3)
x x x Replace C, M, Y Developer (MX-60GVSA).
x x x x Replace C, M, Y DV toner filter kit (MX-607FK x 3).
Clean LSU Dust Proof Glass (CMYK)
Sim 24-04 Clear Drum CTRG C, M, Y (Colour) Counters.
Clear Main Charger C, M, Y (Colour) Counters.
(MC Cleaner Counter is also cleared automatically)
Clear Drum Blade C, M, Y (Colour) Counters.
Clear Maintenance [Colour] Counter.
Sim 24-05 Clear Developer C, M, Y (Colour) Counters.
x x x Remove ALL toner cartridges, prior to executing Sim 25-02.
x x x Sim 25-02 Toner Concentration Adjustment - Select C, M, Y.
Note: If ALL developer is replaced at the same time, select
CMYK. When Sim 25-02 is executed, the Developer
Counter (Sim 24-05) is also cleared automatically.
x x x Sim 44-27 Clear Half Tone Process Correction.
SCANNER SECTION:
Clean Platen Glass, Mirrors, CCD, and white reference plate.
Clean RSPF Scanning Glass.
MX-35x0N MX-5070N
MX-30x0N MX-40x0N MX-6070N
Every Every Every PROCESS SECTION:
250K 300K 300K In addition to Total / K schedule (or colour schedule if indicated):-
Replace PTC unit:-
x PTC unit (MX-607CU)
PTC unit (MX-608CU)
Note: MX-607CU cannot be used on MX-5070N/6070N series
Check Waste Toner Container (MX-607HB) & Replace LSU Cleaning
Base.
Sim 24-04 Clear PTC Counters.
18
SHARP MAINTENANCE
MX-35x0N MX-5070N
MX-30x0N MX-40x0N MX-6070N
Every Every Every
250K 300K 300K FUSING SECTION:
Replace Fusing Belt unit:-
x Fusing Belt Unit (MX-607FB).
x x Fusing Belt Unit (MX-608FB).
Note: MX-607FB cannot be used on MX-5070N/6070N series
Replace Pressure Roller Kit (MX-607LH):-
Pressure Roller
Apply UKOG-0235FCZZ grease to the shaft section of the Pressure
Roller.
Check/Clean both Upper and Lower Thermistors.
Sim 24-04 Clear Fusing Belt Counters.
Clear Fusing Roller Counters.
Clear Press Roller Counters.
Clear Separation Pawl Counters.
Clear Separation Plate Counters.
Clear Fusing Unit Counter.
TRANSFER SECTION:
Replace Primary (Image) Transfer Belt Kit (MX-607B1):-
Primary Transfer Belt
Replace Primary Transfer Cleaning Blade Kit (MX-607TL):-
Primary Transfer Blade.
Cleaning Roller
Apply Yellow Toner [CKOG-0345DS51] to Primary Transfer Belt
Replace Secondary Transfer Roller Kit (MX-607B2):-
Secondary Transfer Roller Unit.
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1 Belt Counters.
Clear Trans Blade Counters.
Clear TC1 Belt Unit Counter.
Clear TC2 Roller Counters.
Clear TC2 Roller Unit Counter.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
19
MAINTENANCE SHARP
MX-35x0N MX-5070N
MX-30x0N MX-40x0N MX-6070N
Every Every Every
300K 300K 300K INNER FINISHER [MX-FN27]
Clean inlet paper transport rollers.
Clean paper exit paddle.
Clean paper guides and tray.
Check/Replace Staple Unit every 200K staples [0CW4H560160//]
Check/Replace Staple Less Staple Unit assembly every 20K staples
[0CW4M511130//]
1K FINISHER [MX-FN28/FN29]:
Clean paper transport rollers.
Clean all sensors.
Check/Replace Staple Unit every 500K staples [0JEAJ011030//]
Check/Replace Saddle Staple Unit 200K staples [0JEAJ011031//]
20
SHARP MEDIA SUPPORT LIST
21
OPERATING SYSTEM SUPPORT SHARP
PS
WHQL WHQL WHQL WHQL WHQL WHQL
PPD
WHQL WHQL WHQL WHQL WHQL WHQL
UD2 01/17
WHQL WHQL WHQL WHQL WHQL
XPS
SCAN TO FOLDER
SCAN TO FTP
SHARPDESK V3.5:
SCAN TO DESKTOP
COMPOSER
UTILITY:
SRDM v1.5
SRDM v2.3.4 *3 *3 *3 TBD
Notes:
*1 MX-FX15 is required.
*2 Supported from OSX10.10 only using November RC firmware release.
*3 Only SRDM Agent is supported on the specified OS.
22
SHARP IC CARD READER INSTALLATION
Supported IC Card Readers
Required Parts
Kit Part CodeNo. Individual Part Code Description Quantity
1 XEBS730P08000 Screw (M3 x 8 P tight) 2
2 LBNDJ0013FCZ1 Binding Band 2
DKIT-0456FCZZ 3 PTPE-0352FCZZ Card Reader Fixing Tape 2
4 TLABZ5558FCZZ Label 1
5 LHLDZ2601FCZZ IC Card Reader Holder 1
Note:
The IC Card Reader Holder has been unified so only 1 type is required for the IC Card Readers mentioned
above.
Installation Procedure:
1. Power OFF the MFP device - turn both the operation and main power switches off and disconnect the
power plug from the power outlet.
2. Remove the upper cabinet front left. Also, disconnect the USB Device Port connector from the USB
I/F PWB.
3. Attach the card reader fixing tape to the IC card reader holder referring to the notches as the
reference.
23
IC CARD READER INSTALLATION SHARP
4. Attach the IC card reader to the IC card reader holder according to the attachment reference ribs.
Note: The attachment reference position differs depending on the kind of the IC card reader.
5. Bind up the IC card reader cable onto the rear of the IC card holder (as indicated below).
Note: The length of cable will differ depending on the manufacturer of the IC card reader being
installed:-
6. Secure the IC card reader cable to the IC card holder with the binding bands:-
Note: The above work must be complete before attaching the IC card holder to the upper cabinet
front left.
7. Hook the IC Card Reader Holder onto the upper cabinet front left and secure using two fixing screws:-
8. Connect the IC Card Reader to the available USB Port on the USB I/F PWB:-
24
SHARP IC CARD READER INSTALLATION
9. Re-attach the upper cabinet front left to the main body and attach the IC card label (as shown):-
25
WIRELESS LAN SETUP SHARP
For the MX-3060N – MX-6070N series, two connection methods are available for Wireless LAN:-
Infrastructure Mode:
Infrastructure mode allows for wireless communication between two client devices via a host (access point).
The MFP connects to an access point to obtain an IP address.
Simultaneous usage of Access Point mode and wired connection is allowed however, mobile devices will not
be able to connect to the intranet/internet when connected to the MFP Wireless LAN.
26
SHARP WIRELESS LAN SETUP
Configuring Wireless LAN:
Before configuring the MFP device onto a customer network (using Infrastructure Mode), the following
information from the customer’s network will be required:-
SSID [Name of Wireless network].
Security Type [WEP, WPA, WPA2 etc].
Level of Encryption (if necessary) [AES or TKIP].
Wireless Password.
Procedure:
Wireless LAN can be configured via the MFP Operation Panel and MFP Web Page. The following example
configures Wireless LAN via the Operation Panel.
1. Press the Settings button on the Operation Panel to open System Settings menu:-
2. Select Network Settings and enter the Administrators’ password when prompted:-
3. From the Quick Settings menu, select the required connection type, click Submit and reboot the
MFP:-
27
WIRELESS LAN SETUP SHARP
4. Reopen the Settings menu, select Network Settings, then Wireless Settings:-
Note: Administrator login will be required.
5. The current Wireless Settings will be displayed. Scroll down and select Setup to configure the Wireless
Settings.
Note: To return the Wireless Settings back to factory default (prior to setup), select Initialize.
28
SHARP WIRELESS LAN SETUP
6. Configure the required Wireless Settings for Access Point Mode or Infrastructure Mode by selecting
the Access Point Mode or Infrastructure Mode tab:-
Note: Detailed information regarding Wireless Settings can be found on the following page.
Example shown below: Access Point Mode.
Once configured, click Submit and reboot the MFP device for the new settings to be applied.
29
WIRELESS LAN SETUP SHARP
WIRELESS SETTINGS:
30
SHARP WIRELESS LAN SETUP
7. Once the Wireless LAN is enabled, a Wireless LAN connection status icon will appear on the upper
screen system bar (as shown):-
* Not connected due to connection failure of USB wireless module or operation failure.
(incorrect wireless LAN settings for example).
In addition to viewing the Wireless LAN settings via Settings (Network Settings – Wireless Settings menu), the
current Wireless LAN settings can also be displayed when the Wireless Icon key in the system bar is pressed.
Select Check Wireless LAN Settings to view the current settings for the Wireless LAN.
31
SHARP PRINT RELEASE SHARP
The MX-3050N-6070N series can be configured for Pull / Find Me Printing by using the standard Sharp Print
Release system (rather than external server). Sharp Print Release is a printing feature whereby a user’s print
job is held on a Master MFP, and is released by the user on either a Master or Client MFP supporting this
feature. Once enabled, approx. 16GB of storage is available on the Master MFP. It is also recommended that
a maximum of 5 Client MFPs can connect to one Master MFP.
Sharp Print Release can be used with or without authentication. When authentication is disabled, all print
jobs held on the master can be displayed/released on any Master or Client MFP by any User.
1. Open the Device Webpage and enter the following menu (Administrators password will be required):-
System Settings – Printer Settings – Print Release Settings
32
SHARP SHARP PRINT RELEASE
Configuring the CLIENT MFP:
1. Open the Device Webpage and enter the following menu (Administrators password will be required):-
System Settings – Printer Settings – Print Release Settings
1. Install the required MX-3050-6070N series Print Driver (PCL or PS) and setup the Printer Queue to the
MASTER MFP device.
2. When using Add Printer method, run Auto Configuration from the Configuration tab of Printer
Properties.
33
SHARP PRINT RELEASE SHARP
3. Open the Printer Driver Printing Preferences, then the Job Handling menu and Check/Enable
Print Release.
If User Authentication is enabled for Sharp Print Release, select the Authentication method and enter
the User Number or Login/Password credentials (as indicated below):-
2. Under Condition Settings, select the required Home Button and add Print Release – click Submit.
34
SHARP FIRMWARE UPDATE
USB MEMORY DEVICE:
1. Insert a USB memory device containing the firmware file (*.sfu) into the main USB Port.
3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):-
4. The current firmware versions will now be displayed, and the items that require updating will be
highlighted in RED (as indicated below):-
35
FIRMWARE UPDATE SHARP
5. Select the required firmware that requires updating - Press Execute & Yes to commence the update.
Note: If all firmware (including peripherals) require updating, select ALL (as shown):-
6. The firmware update progress (and remaining time) should now be displayed:-
7. Once the firmware update has completed successfully, the MFP device will automatically reboot.
36
SHARP FIRMWARE UPDATE
NETWORK CONNECTION (MFP WEB PAGE)
2. Select/Enter the “Service” Username and Password to access the Service Webpage and click Login:-
Default Username: service
Password: service
37
FIRMWARE UPDATE SHARP
4. Click Browse to navigate to the location of the updated firmware file and select Open:-
6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the machine.
[DOWN] [OK]
[MENU]
1. Power off the MFP and remove the MFP Rear Cabinet & Screws.
4. Power ON the MFP device - the UPDATE PROGRAM INIT PLEASE WAIT boot menu should appear
after approx 10 seconds, followed by VERSION CHECK CONFIG: information:-.
39
FIRMWARE RECOVERY SHARP
5. Select FIRM UPDATE Mode by using the [Menu] & [Back] keys. Using the [UP] and [DOWN] keys,
navigate and select the required firmware SFU.
Note:
Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or
the [BACK] key to return to the parent folder(s).
6. Press [OK] to commence Firmware Update. – It may take approx. 1-2 minutes to read the SFU file.
After reading is completed, the firmware update (writing) will commence automatically.
Note:
The abbreviated name/location of the firmware that is being updated will appear in the upper
right corner.
8. Power off the MFP and return the SCN-MFP CONTROL PWB UPDATE DIP-SW to OFF (Default):-
9. Power ON the MFP, and confirm that the machine boots up normally.
10. Power OFF the MFP and refit the MFP PWB Rear Cabinet & Screws.
40
SHARP E-MANUAL UPDATE
1. Using a PC, copy the E-Manual Update file onto the root of a USB memory device (as shown).
Note: The E-Manual firmware for MX-3060N – MX-6070N series consists of 1 file (*.UAR).
2. Insert the USB memory device containing the E-Manual firmware file into the main USB Port and
enter Simulation 49-03 [E-MANUAL UPDATE].
Note:
When using Easy Mode, select Version Upgrade from the Installation tab and execute SIM49-03
E-Manual Update. In addition, if no USB device is detected, an error message will be displayed.
3. Browse and select the E-manual update file – example shown = Manual_0100Z100.uar:-
4. The current and updated version should then be displayed. Press Execute to commence the E-manual
upgrade.
41
E-MANUAL UPDATE SHARP
Update File Checking and a progress of the firmware update will be displayed:-
42
SHARP WATERMARK UPDATE
1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:-
Caution:
When copying the Watermark firmware/directories onto the USB drive, do not change the folder
hierarchy or files.
2. Insert the USB memory device containing the Watermark firmware into the main USB Port and enter
Simulation 49-05 [Water mark update].
Note:
When using Easy Mode, select Version Upgrade from the Installation tab and execute SIM49-05
Water mark update. In addition, if no USB device is detected, an error message will be displayed.
3. Browse and select the Directory containing the Watermark update files.
Example shown = WM_02000000:-
4. The current and updated version should now be displayed. Press Execute to commence upgrade:-
43
WATERMARK UPDATE SHARP
5. Update File Checking and a progress of the firmware update will be displayed:-
44
SHARP OCR DICTIONARY UPDATE
1. Using a PC, copy the OCR Dictionary Update file onto the root of a USB memory device (as shown).
Note: The OCR firmware for MX-3060N – MX-6070N series consists of 1 file (*.UAR).
2. Insert the USB memory device containing the OCR firmware file into the main USB Port and enter
Simulation 49-06 [OCR data update].
Note:
When using Easy Mode, select Version Upgrade from the Installation tab and execute SIM49-05
Water mark update. In addition, if no USB device is detected, an error message will be displayed.
3. Browse and select the OCR Dictionary update file – example shown = OCR_01000000.uar.
4. The current and updated version should now be displayed. Press Execute to commence upgrade:-
45
OCR DICTIONARY UPDATE SHARP
5. Update File Checking and a progress of the firmware update will be displayed:-
46
SHARP EEPROM HANDLING PROCEDURE
WARNING:
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the
following procedure:-
1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may
become corrupted due to static charge.
2. Never insert the EEPROM to the socket in reverse.
3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse. Execution
of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be fully recovered in the
field.
4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM for identification
purposes before removing from the PWB.
5. Please handle EEPROMs with care to prevent bending or damage of pins.They will be broken if bent
several times. (This type of trouble has been reported many times.).
6. Do not use foamed styrol etc. for packing during the transportation of EEPROM. Foamed styrol easily
generates static charge. In some cases, EEPROM is damaged just by placing it into foamed styrol.
7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge is also
used to pack EEPROM provided as service parts.
CAUTION:
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform a
complete run-up procedure).
As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-
In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may have been
switched.
Turn off the machine without execution of Sim16, install the correct EEPROM into the proper position
(on the PWB), power on the machine again and then execute Sim16. This way, U2 trouble should be
cleared.
Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair or
maintenance as such.
As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may
actually damage the EEPROM, HDD storage and backup data.
47
HDD REPLACEMENT PROCEDURE SHARP
Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure.
If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the
replacement HDD.
48
SHARP HDD REPLACEMENT PROCEDURE
HDD Replacement Procedure
2. When there is FAX/Internet Fax received data present, use SIM66-62 to back up the image data to
USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to
the machine).
49
mSATA SSD REPLACEMENT PROCEDURE SHARP
Some data that is stored on the mSATA SSD can be backed up and reinstalled following replacement or
failure. If the mSATA SSD is operating normally before replacement, backup the data and then reinstall the
data onto the replacement mSATA SSD.
50
SHARP FIRMWARE & PRINT DRIVER REVISION
FIRMWARE REVISION:
Firmware ROM
UP_BUNDLE 05.11.Z1.00
BTM_BUNDLE 16.11.15.00
ICU MAIN 05.11.Z1.00
ICU BIOS 01.01.Z1.00
ASIC MAIN 05.10.Z1.00
ASIC SUB 01.02.Z1.00
PCU 05.00.Z1.00
SCU 04.00.Z1.00
UI CONTENTS 05.10.Z1.00
SPF 04.00.Z1.00
DESK 01.01.Z1.00
LCC [MX-LC17] 01.01.Z1.00
INNER FINISHER [MX-FN27] 01.03.Z1.a0
PUNCH [MX-FN27] 01.00.Z1.00
1K FINISHER [MX-FN28/29] 01.01.Z1.00
3K FINISHER [MX-FN30/31] 01.02.Z1.00
3K SADDLE [MX-FN31] 01.02.Z1.00
3K PUNCH [MX-FN30/31] 01.00.Z1.00
FAX MAIN [MX-FX15] 02.01.Z1.00
ACU 01.00.Z1.00
WATERMARK 02.00.00.00
E-MANUAL 02.30.Z1.00
OCR-DIC 02.01.00.00
For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.
51
TEST SIMULATION SHARP
The following pages contain information regarding test simulations. For a detailed description for each test
simulation, please refer to the MX-3050/3560/4070/6070N Service Manual.
For MX-3050-6070N series, there are Two Simulation Modes:
EASY Mode:
Displays commonly used Simulations for each category, allowing easy access for technicians to change
settings, perform maintenance and adjustments.
CLASSIC Mode:
All Simulations are listed and can be accessed by entering the main code, then sub code as per previous
model series.
1. Double-press the [HOME] key so the Total Count/Toner Quantity Display screen will appear, then touch
the VER display section in the bottom right hand corner (as indicated below):
3. Depending on Region, EASY Mode or CLASSIC Mode Simulation menu will now be displayed:-
EASY MODE: CLASSIC MODE:
52
SHARP TEST SIMULATION
4. For EASY mode, select the required Main Category Tab and enter the desired Simulation menu.
For CLASSIC mode only, enter the main SIM code using the 10-key pad and touch the START (B/W or
COLOUR) key or select the main code from the SIM key list.
Note: For SIM Descriptions, please refer to Classic Mode - Full Simulation List.
INSTALLATION
Main Category SIM Main Category SIM
ADJUSTMENT Process 46-74 DATA DISPLAY Counter Display 22-01
50-22 22-09
Positioning 50-10 22-13
Copy 46-21 System / Version 22-05
Printer 67-25 22-10
64-05 List Printing 22-06
Image Quality 63-02 23-02
Adjustment 63-03 Counter Display 22-01
44-06 22-09
44-26 22-13
46-74 USB Storage 56-99
REGISTRATION Function / Option 26-01 VERSION 49-01
SETTINGS Settings 26-02 UPGRADE 49-03
26-03 49-05
26-50 49-06
26-65 49-10
26-78 ERROR RELEASE 13
Counter Mode 26-05 14
26-08 15
26-52 16
FAX/Image Send Data 66-01 HISTORY History Date List Use SIM
Toner Setting 26-18
26-69
FSS Setting 27-02
27-04
27-07
27-09
27-14
27-15
27-16
27-17
53
TEST SIMULATION SHARP
MAINTENANCE
DATA DISPLAY Counter Display 22-01 ADJUSTMENT Cleaning 06-04
22-08 Replacing Developer 10-03
22-09 25-02
22-13 COUNTER CLEAR 24-01
JAM History Data 22-03 24-02
Display 22-12 24-03
System / Version 22-05 24-04
22-10 REGISTRATION SET Maintenance Cycle 21-01
List Printing 22-06 VERSION UPGRADE 49-01
23-02 49-03
USB Storage 56-99 49-05
ADJUSTMENT Positioning 50-10 49-06
50-22 49-10
Process 25-02 ERROR RELEASE Trouble Code Clear 13
44-02 14
46-74 15
Image Quality 44-02 16
Adjustment 44-06 HISTORY History Date List Use SIM
44-26
61-13
61-11
63-03
63-05
46-74
ADJUSTMENT & SETTINGS
ADJUSTMENT Positioning 50-01 SCANNER / SPF 41-01
50-05 41-02
50-06 46-09
50-10 63-02
50-12 53-06
48-01 53-08
48-05 63-03
50-22 63-05
50-28 PAPER FEED & 40-02
Image Quality 50-22 TRANSPORT 03-10
Automatic Adjustment 50-20 COPY 46-21
61-11 44-21
46-74 46-24
Image Quality 61-14 46-54
Adjustment 61-11 63-07
61-13 63-08
46-74 63-11
46-54 PRINTER 67-24
46-52 67-25
67-54 67-26
67-52 67-27
PROCESS 10-03 67-28
25-02 TOUCH PANEL 65-01
44-02 FUNCTION SET 64-02
46-74
54
SHARP TEST SIMULATION
ADJUSTMENT & SETTINGS (Cont’d)
DATA DISPLAY Counter Display 22-01 DATA DISPLAY List Printing 22-06
22-09 23-02
22-13 USB Storage 56-99
System / Version 22-05 HISTORY History Date List Use SIM
22-10
55
TEST SIMULATION SHARP
56
SHARP TEST SIMULATION
57
TEST SIMULATION SHARP
58
SHARP TEST SIMULATION
59
TEST SIMULATION SHARP
60
SHARP TROUBLE CODES
A0 Program Trouble E6 SPF Shading Trouble
01 PCU ROM abnormality 10 SPF shading error (Black level correction)
02 SCU ROM abnormality 11 SPF shading error (White level correction)
04 ACU/ACRE ROM error 14 SPF CCD-ASIC error
10 MFP ROM error
15 Incompatible DSK Boot and program E7 MFP / HDD / LSU / PCU Control Trouble
firmware version 01 MFP image data trouble.
17 UI data & CPU firmware inconsistency. 03 HDD trouble.
18 Firmware mismatch error (ICU-Reus) 04 HDD-ASIC error.
19 Boot error 10 Shading trouble (Black level correction).
20 Firmware & EEPROM conflict (MFP) 11 Shading trouble (White level correction).
21 Firmware & EEPROM conflict (PCU) 14 CCD-ASIC communication error.
22 Firmware & EEPROM conflict (SCU) 20 LSU laser detection error (K).
21 LSU laser detection error (C).
C1 Main Charge Trouble 22 LSU laser detection error (M).
01 MC cleaner trouble (K) [50/60ppm only] 23 LSU laser detection error (Y).
03 MC cleaner trouble (C) [50/60ppm only] 24 LSU LD driver error (K)
05 MC cleaner trouble (M) [50/60ppm only] 25 LSU LD driver error (C)
07 MC cleaner trouble (Y) [50/60ppm only] 26 LSU LD driver error (M)
10 Main charger trouble (K) 27 LSU LD driver error (Y)
14 Main charger trouble (colour) 28 LSU-PCU connection trouble
15 Main charger circuit trouble (K) 29 LSU-ASIC frequency error
16 Main charger circuit trouble (colour) 42 Image data trouble (ACRE-ASIC)
40 MC PWB trouble 46 Image data decode error (ACRE-ASIC)
41 MC/TC PWB trouble 47 MFP & ACRE firmware inconsistency (ASIC)
48 Image data decode error (ACRE PWB)
C4 PTC / 2TC Trouble 49 Watermark data error
00 PTC trouble 50 Firmware combination error (ICU – PCU)
05 PTC circuit trouble 55 PCU EEPROM sum check error
20 Primary transfer output trouble 60 MFP combination error (Firmware/PWB)
25 1TC circuit trouble 61 MFP-PCU combination error
30 2nd transfer output open trouble 62 ICU connection error
31 2nd transfer output short circuit 80 MFP-SCU communication trouble.
35 2TC circuit trouble 90 MFP-PCU communication trouble.
40 TC PWB trouble 91 Fax reception image data error
92 Copy image data error
CE Network Communication Trouble 93 Image data process error (except Copy &
00 Network communication error Fax).
01 Network card is not installed or defective 94 Image data process error (filing image data)
02 FTP or Mail server is not found 96 DIMM memory check error (MFP PWB)
03 Specified server does not correspond during 99 LSU LD driver trouble
transmission A0 LSU LD PWB EEPROM R/W error (K)
04 Invalid account/password (FTP server) A1 LSU LD PWB EEPROM R/W error (C)
05 Invalid directory entered (FTP server) A2 LSU LD PWB EEPROM R/W error (M)
06 Specified mail server (POP3) is not found A3 LSU LD PWB EEPROM R/W error (Y)
07 Invalid server account or password A7 SSD trouble
08 The specified mail server (POP3) suspends C0 TPM PWB (DSK) data access error
response C1 DSK communication error (boot up)
61
TROUBLE CODES SHARP
62
SHARP TROUBLE CODES
F2 Process Section Trouble H4 Low Temperature Trouble (Fuser Section)
73 Improper toner cartridge detection (Y) 02 Sub thermistor fusing section low
74 Toner cartridge CRUM error (K) temperature trouble (TH_US1)
75 Toner cartridge CRUM error (C) 30 Upper main thermistor differential input
76 Toner cartridge CRUM error (M) abnormality (TH_UM)
77 Toner cartridge CRUM error (Y) 32 Upper sub thermistor differential input
78 Image density registration sensor trouble abnormality (TH_US1)
95 Toner cartridge replacement trouble (K)
96 Toner cartridge replacement trouble (C) H5 Fusing Section Jam Trouble
97 Toner cartridge replacement trouble (M) 01 5 continuous (POD1 not reach) jams
98 Toner cartridge replacement trouble (Y)
H7 Temperature Recovery Trouble (Fuser)
F3 Paper Tray Lift Trouble 10 Upper fuser main low temperature recovery
12 Paper feed tray 1 lift up trouble error
22 Paper feed tray 2 lift up trouble 11 Recovery error from low fuser temperature
(TH_US1) [50/60ppm only]
F6 FAX Trouble 12 Recovery error from low fuser temperature
00 MFP-Fax communication trouble (TH_US)
01 Fax EEPROM read/write error
02 Fax PWB power supply trouble L1 Scanner Feed Trouble
04 Fax modem operation trouble 00 Scanner feed trouble.
21 LIU & Fax soft switch error (combination)
30 Fax power controller error L3 Scanner Return Trouble
97 Fax PWB – Main body compatibility trouble. 00 Scanner return trouble.
98 Improper Fax/Main body destination setting
L4 Motor / Fan Trouble
H2 Thermistor Trouble (Fuser Section) 02 Paper feed motor trouble
00 Thermistor open trouble (TH_UM) 03 Fusing motor trouble
01 Thermistor open trouble (TH_LM) 06 Transfer unit lift trouble
02 Non-contact thermistor (upper sub TH_US1 07 Transfer belt motor trouble [50/60ppm only]
detection) open trouble (TH_SUB2_2) 09 Registration motor lock trouble
03 Non-contact thermistor upper main TH_UM 11 Shift motor trouble
compensation open trouble (TH_UM_AD1) 12 Secondary transfer separation trouble
05 Non-contact thermistor upper sub TH_US1 16 Fuser pressure release trouble
compensation thermistor open 17 Drum motor lock trouble (K)
(TH_SUB2_2_CS) 18 Drum motor lock trouble (Colour)
06 Upper edge section thermistor open [30/35/40ppm];
(TH_US2) Drum motor lock trouble (C) [50/60ppm]
19 Drum motor lock trouble (M) [50/60ppm]
H3 High Temperature Trouble (Fuser Section) 20 Drum motor lock trouble (Y) [50/60ppm]
00 Fuser high temperature (TH_UM). 32 Power source cooling fan motor 1 trouble
01 Fuser high temperature (TH_LM). 35 Fuser cooling fan trouble
02 Sub thermistor fusing section high 43 Paper delivery cooling fan R trouble
temperature (TH_US1). 44 Power cooling fan 2 trouble [50/60ppm only]
50 Process fan motor 1 trouble
H4 Low Temperature Trouble (Fuser Section) 51 Process fan motor 2 trouble
00 Fuser low temperature trouble (TH_UM) 71 Motor control IC trouble
01 Fuser low temperature trouble (TH_LM) 75 Paper exit motor trouble
63
TROUBLE CODES SHARP
U5 SPF Trouble
00 Communication error between SPF & SCU
PWB
16 SPF feed unit fan trouble
20 SPF paper feed motor transport trouble
30 SPF tray lift up trouble
31 SPF tray lift down trouble
64
SHARP IMAGE SEND COMMUNICATION ERROR
COMMUNICATION REPORT MAIN CODE [EXCLUDING FAX, PC-FAX & I-FAX]:
The communication report code is composed of the following: Communication Report: XX (XXXX);
The Upper 2 digits of the Communication Report Code:- Communication report code of 00 - 99
(Refer to communication report main code).
The Lower 4 digits of the Communication Report Code:- Refer to communication report sub code 1.
The Upper 2 digits:- Communication report sub code 1 (Refer to Communication report sub code 1).
The Lower 2 digits:- Communication report sub code 2 (Refer to Communication report sub code 2).
Notes:
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
decimal notation.)
2. The communication report sub code 1 is not used in these models.
Report Code
Result Displayed Communication Interruption Content
(Result)
NIC connect failure (network abnormality)
Check for disconnection of cables.
A network trouble (CE-XX) occurs.
The port is set to DISABLE.
80 NG80 XXXX *1
Authentication of the POP server is failed when POP before SMTP is
enabled.
When an error other than the communication result code 93 or 94 in D-
SMTP send (including error response of 5XX)
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit
83 NG LIMIT
of send data.
In e-mail receive, a sender is registered in receive reject address/domain.
84 REJECTED
<Receive>
In e-mail receive, an error occurs in communication with POP3 server.
85 NG85 XXXX *1 Header acquisition error.
Time-out during mail receive
In e-mail receive, an unsupported attached file is received. Only the TIFF-F
type is supported for attached files.
86 RECEIVED
The TIFF-F type of the attached file cannot be recognized.
There is no attached file.
In e-mail receive, an attached file cannot be stored in memory.
87 NG87 XXXX *1
* Memory over
In SMTP e-mail receive, an attached file cannot be stored in memory.
Cannot be stored in memory.
88 NG88 XXXX *1
The number of items of acting receive data is the maximum, and an
additional data cannot be stored.
In SMTP e-mail receive, an error occurs in communication with the mail
89 NG89 XXXX *1 server.
Time-out occurs during e-mail receive.
After reservation by re-operation of document filing, conversion for image
90 NG90 XXXX *1
send cannot be made.
Data cannot be written to the memory device when Scan To USB is executed.
91 NG91 XXXX *1 *2 The memory device is disconnected during writing to the memory device.
An error occurs due to a memory device trouble.
The USB device memory overflows during writing data into the memory
92 NG92 XXXX *1 *2
device when "Scan to USB" is executed.
65
IMAGE SEND COMMUNICATION ERROR SHARP
Report Code
Result Displayed Communication Interruption Content
(Result)
When error in D-SMTP send (with recall):-
An error response of 4XX occurs during communication with the SMTP
93 NG93 XXXX *1
server.
Time out occurs after establishment of connection with the SMTP server.
When busy in D-SMTP send
94 NG94 XXXX *1
Time out occurs during establishment of connection with the SMTP server.
95 NG95 XXXX *1 When the path is too long in execution of Scan To USB.
96 NG96 XXXX *1 When the normal process is not executed in the secure mail sending.
98 NG98 XXXX *1 The copy inhibit pattern is detected when scanning a document.
99 NG99 XXXX *1 A document which is inhibited to be copied such as a banknote is scanned.
*1 For a job status result in "Display in the column of result, NG XXXX is displayed, is the code
number. For a communication result, Communication error (XXXX) is displayed.
*2 The error code of Scan To USB is specified only in the job log.
* When the communication result is OK, the communication sub code 1 and the communication sub
code 2 are 0000. Errors in ( ) are not used.
66
SHARP IMAGE SEND COMMUNICATION ERROR
Report Code 2 Communication Interruption Content Send / Receive
The TIFF type of the attached file in received e-mail cannot be recognized.
86 E-mail receive
Tag parameter error
The TIFF type of the attached file in received e-mail cannot be recognized.
87 E-mail receive
Header size error
The TIFF type of the attached file in received e-mail cannot be recognized.
88 E-mail receive
Data error
In e-mail receive; an attached file cannot be stored in memory. Memory over.
90 E-mail receive
Cannot be stored in memory.
In e-mail receive, an attached file cannot be stored in memory.
91 E-mail receive
The file size is too great to be stored in memory.
In SMTP e-mail receive; an attached file cannot be stored in memory.
92 E-mail receive
Cannot be stored in memory.
There is a character that cannot be processed.
93 -
OCR Processing error.
67
SCN-MFP PWB TROUBLESHOOTING SHARP
If the machine cannot boot, check the LED status of the SCN-MFP PWB to confirm the error content and
appropriate countermeasure.
SCN-MFP PWB:
68
SHARP PCU PWB REPLACEMENT PROCEDURE
In order to reset the temperature control for the non-contact thermistor, please replace the PCU PWB using
the following procedure:-
1. Power off the MFP and remove the rear INSERT FFC *2
cover.
69
SENSOR LOCATION SHARP
MAIN UNIT:
DSPF:
RSPF:
70
SHARP SENSOR LOCATION
MX-DE27: MX-DE28:
71
JAM CAUSE CODES SHARP
72
SHARP JAM CAUSE CODES
MAIN UNIT, DESK & LCC (Cont’d)
PDPPD2_N Interface outlet port not reached PPD2_NT2_D PPD2 not reached JAM
JAM (Tandem Tray Right)
PDPPD2_S Interface outlet port remaining JAM (Delay of paper just before the jam from PS)
POD1_N POD1 not reached JAM PPD2_S1 PPD2 remaining JAM (Tray1)
POD1_NA POD1 not reached JAM (jam on PPD2_S1_D PPD2 remaining JAM (Tray1)
second side) (Delay of paper just before the jam from PS)
POD1_S POD1 remaining JAM PPD2_S2 PPD2 remaining JAM (Tray2)
POD1_SA POD1 remaining JAM (jam on second PPD2_S2_D PPD2 remaining JAM (Tray2)
(Delay of paper just before the jam from PS)
side)
PPD2_S3 PPD2 remaining JAM (Tray3)
POD2_N POD2 not reached JAM
PPD2_S3_D PPD2 remaining JAM (Tray3)
POD2_S POD2 remaining JAM (left paper exit) (Delay of paper just before the jam from PS)
POD3_N POD3 not reached JAM PPD2_S4 PPD2 remaining JAM (Tray4)
POD3_S POD3 remaining JAM PPD2_S4_D PPD2 remaining JAM (Tray4)
POD4_NB POD4 not reached JAM (before (Delay of paper just before the jam from PS)
switchback) PPD2_SA PPD2 remaining JAM (ADU refeed)
POD4_SA POD4 remaining JAM (after PPD2_SA_D PPD2 remaining JAM (ADU refeed)
switchback) (Delay of paper just before the jam from PS)
POD4_SB POD4 remaining JAM (before PPD2_SL PPD2 remaining JAM (Side LCC)
switchback) PPD2_SL_D PPD2 remaining JAM (Side LCC)
PPD2_N1 PPD2 not reached JAM (Tray1) (Delay of paper just before the jam from PS)
PPD2_N1_D PPD2 not reached JAM (Tray1) PPD2_SM PPD2 remaining JAM
(Delay of paper just before the jam from PS) (Manual Feed Tray)
PPD2_N2 PPD2 not reached JAM (Tray2) PPD2_SM_D PPD2 remaining JAM
PPD2_N2_D PPD2 not reached JAM (Tray2) (Manual Feed Tray)
(Delay of paper just before the jam from PS) (Delay of paper just before the jam from PS)
PPD2_N3 PPD2 not reached JAM (Tray3) PPD2_ST1 PPD2 remaining JAM
PPD2_N3_D PPD2 not reached JAM (Tray3) (Tandem Tray Left)
(Delay of paper just before the jam from PS) PPD2_ST1_D PPD2 remaining JAM
PPD2_N4 PPD2 not reached JAM (Tray4) (Tandem Tray Left)
PPD2_N4_D PPD2 not reached JAM (Tray4) (Delay of paper just before the jam from PS)
(Delay of paper just before the jam from PS) PPD2_ST2 PPD2 remaining JAM
PPD2_NA PPD2 not reached JAM (ADU refeed) (Tandem Tray Right)
PPD2_NA_D PPD2 not reached JAM (ADU refeed) PPD2_ST2_D PPD2 remaining JAM
(Delay of paper just before the jam from PS) (Tandem Tray Right)
PPD2_NL PPD2 not reached JAM (Side LCC) (Delay of paper just before the jam from PS)
PPD2_NL_D PPD2 not reached JAM (Side LCC) PRI_JAM Timeout for image ready
(Delay of paper just before the jam from PS) TRAY1 Tray1 paper feed JAM
PPD2_NM PPD2 not reached JAM TRAY1_1ST Tray1 paper feed JAM (1st attempt)
(Manual Feed Tray) TRAY1_LE Tray1 paper feed JAM (PF rollers life
PPD2_NM_D PPD2 not reached JAM expired)
(Manual Feed Tray) TRAY1_RT Tray1 paper feed JAM (retry)
(Delay of paper just before the jam from PS)
TRAY2 Tray2 paper feed JAM
PPD2_NT1 PPD2 not reached JAM
TRAY2_1ST Tray2 paper feed JAM (1st attempt)
(Tandem Tray Left)
TRAY2_LE Tray2 paper feed JAM (PF rollers life
PPD2_NT1_D PPD2 not reached JAM
expired)
(Tandem Tray Left)
(Delay of paper just before the jam from PS)
TRAY2_RT Tray2 paper feed JAM (retry)
PPD2_NT2 PPD2 not reached JAM TRAY3 Tray3 paper feed JAM (C3PFD or
(Tandem Tray Right) D1PPD not reached)
73
JAM CAUSE CODES SHARP
DOCUMENT FEEDER
ICU_REQ ICU factor stop JAM SPPD2_S SPPD2 remaining JAM
P_SHORT Short size paper JAM SPPD3_N SPPD3 not-reached JAM
SDFS_S Double feed detection SPPD3_S SPPD3 remaining JAM
(JAM/Accompanied feed JAM) SPPD4_N SPPD4 not-reached JAM
SPOD_N SPOD not reached JAM SPPD4_S SPPD4 remaining JAM
SPOD_S SPOD remaining JAM SPPD5_N SPPD5 not-reached JAM
SPPD1_N SPPD1 not-reached JAM SPPD5_S SPPD5 remaining JAM
SPPD1_S SPPD1 remaining JAM SPSD_SCN Exposure start wait timeout
SPPD2_N SPPD2 not-reached JAM STOP_JAM Emergency stop request JAM
(Controller request)
FINISHER
FCMOT Punch motor JAM FNENTER Inner Finisher before multi-rotation
FCMR 3K Finisher Punch lateral JAM
registration motor JAM FNENTRS_M 1K Finisher entrance transport
FCP 3K Finisher Punch motor JAM motor JAM
FCP2 3K Finisher Punched hole JAM FNEXGPLT_M 1K Finisher paper ejection guide
FCPNCH_M 1K Finisher Punch motor JAM plate motor JAM
FCPNCHMV_M 1K Finisher Punch shift motor JAM FNEXTRS_M 1K Finisher paper exit motor JAM
FCSTSMOV_M 1K Finisher lateral registration FNFLDEX_N 1K Finisher folding paper exit not
detection motor JAM reached JAM
FIN_TIME 3K Finisher early entrance JAM FNFLDEX_S 1K Finisher folding paper exit
FNB_N 3K Finisher delay buffer JAM remaining JAM
FNB_S 3K Finisher stay buffer JAM FNJOG_M 1K Finisher jogger motor JAM
FNBDLTRS_N 1K Finisher bundle transport not FNLMDLT_N 1K Finisher intermediate
reached JAM conveyance (left) not reached JAM
FNBLT_M 1K Finisher release motor JAM FNLMDLT_S 1K Finisher intermediate
FNCDP 3K Finisher paddle JAM conveyance (left) remaining JAM
FNDPMS 3K Finisher manual staple JAM FNM2 Inner Finisher Scrape belt motor
FNE_N 3K Finisher delay entrance JAM JAM
FNE_S 3K Finisher stay entrance JAM FNM3 Inner Finisher Jogger motor F JAM
FNEE_N 3K Finisher delay escape exit JAM FNM4 Inner Finisher Jogger motor R JAM
FNEE_S 3K Finisher stay escape exit JAM FNM5 Inner Finisher Assist motor JAM
FNENDSTRS_N 1K Finisher rear end stopper FNM6 Inner Finisher Tray lift motor JAM
transport not reached JAM FNM7 Inner Finisher Staple moving motor
FNENDSTRS_S 1K Finisher rear end stopper JAM
transport remaining JAM FNM9 Inner Finisher Stapleless staple
FNENT_N 1K Finisher entrance not reached motor JAM
JAM FNM10 Inner Finisher Paddle motor JAM
FNENT_S 1K Finisher entrance remaining FNMAR 3K Finisher assist motor JAM
JAM
74
SHARP JAM CAUSE CODES
FINISHER (Cont’d)
FNMDT 3K Finisher guide sub motor JAM FNTBP_N 3K Finisher delay exit JAM
FNMFECES 3K Finisher flapper exchanging FNTBP_S 3K Finisher stay exit JAM
route motor JAM FNTIME Inner Finisher early reaching JAM
FNMFR 3K Finisher fall rear end motor JAM FNTRYLFT_M 1K Finisher tray lift motor JAM
FNMGMT 3K Finisher tray lift motor JAM FNUPEX_N 1K Finisher paper exit not reached
FNMGRS 3K Finisher rise & fall component JAM
motor JAM FNUPEX_S 1K Finisher paper exit remaining
FNMJF 3K Finisher jogger motor F JAM JAM
FNMJR 3K Finisher jogger motor R JAM FNUPTRS_M 1K Finisher transport motor 2 JAM
FNMMSS 3K Finisher staple moving motor FSE_N 3K Finisher delay saddle entrance
JAM JAM
FNMOTERR 3K Finisher motor error JAM FSE_S 3K Finisher stay saddle entrance
FNMS 3K Finisher swinging motor JAM JAM
FNMSLS 3K Finisher stapleless staple motor FSEB_N 3K Finisher delay saddle exit JAM
JAM FSEB_S 3K Finisher stay saddle exit JAM
FNMSS 3K Finisher staple JAM FSENDS_M 1K Finisher rear end stopper motor
FNPRFEX_N 1K Finisher proof paper ejection JAM
not reached JAM FSFLDPLT_M 1K Finisher folding blade motor
FNPRFEX_S 1K Finisher proof paper ejection JAM
remaining JAM FSLPRSL_M 1K Finisher bundle conveying under
FNPS1_N Inner Finisher paper exit sensor pressure release motor JAM
delay JAM FSMC 3K Finisher saddle paddle JAM
FNPS1_S Inner Finisher paper exit sensor FSMDLE 3K Finisher switching lever driving
remaining JAM motor JAM
FNPS8 Inner Finisher Bundle pressing FSME 3K Finisher paper eject motor JAM
motor JAM FSMF 3K Finisher paper folding motor
FNPS12 Inner Finisher Manual insert JAM JAM
FNPSN_M 1K Finisher trapping motor JAM FSMG 3K Finisher gripper motor JAM
FNRMDLT_N 1K Finisher intermediate FSMJ 3K Finisher saddle jogger motor
conveyance (right) not reached JAM
JAM FSMS 3K Finisher saddle stapler motor
FNSFT_M 1K Finisher shift motor JAM JAM
FNSSS 3K Finisher safety switch actuation FSMSR 3K Finisher rear end stopper motor
JAM JAM
FNSTPLIF Inner Finisher Stapler JAM FSUPRSRL_M 1K Finisher bundle conveying under
FNSTPMV_M 1K Finisher stapler shift motor JAM pressure release motor JAM
FNSTPMOV_M 1K Finisher stapler motor JAM NO_MATCH Finisher parameter inconsistency
75
REPAIR HINTS SHARP
SPECIFICATION
Model Symptom Advice
Due to an iOS limitation, only username & password is
supported. Apply the following settings to ensure correct
operation:-
Network settings > External Print Services Settings >
AirPrint Settings > IPP-SSL Enabled;
Is it possible to print from iOS using
User Control > Default Settings > Enable IPP
AirPrint™ with User Authentication?
Authentication Except for Printer Driver
If you wish to prevent non authorised printing, check the
following option:-
User Control > Default Settings > Disabling of Printing by
Invalid User
AirPrint™ settings are not displayed
To support AirPrint™, upgrade the MFP firmware to June
within System Settings – Network
RC release - 04.00.Z1.00 (or higher)
Settings menu
Currently, iOS does not support Fax and Scan feature
Unable to use AirPrint™ Fax &
(limitation of AirPrint™) however, these new features are
AirPrint™ Scan features from iOS
available when using Mac OSX.
ALL When connecting from OSX10.10 (or
earlier) to MX-3050N-6070N series To support OSX 10.10 and AirPrint™ v1.5, update the
using AirPrint™, “An error occurred MFP Firmware to 05.11.Z1.00 (or higher).
while trying to add the selected Alternatively, upgrade OSX to 10.11 (or higher).
printer message” occurs.
Within Job Status display, is it possible To enable this function, change
to view Estimate Job Start Time? SIM55-03 SW35-1 from 0 (default) to 1.
Is it possible to Tandem Tandem operation is only supported on
MX-3060N – MX-6070N series with MX-3060/3070/3560/3570/4060/4070/5070/6070N (Copy
another MX colour device? Mode) & MX-3050N – MX6070N series (Print Mode).
To enable this function, change
SIM55-03 SW30-3 from 0 (default) to 1.
Is it possible to retain the Destination
Once enabled, go to System Settings-Image Send
Address (Image Send Mode), once the
Settings-Common Settings menu and enable the “Hold
current Scan operation is complete?
Address for a while after scanning is completed” option
for the relevant Image Send mode.
Default Settings is not found under Default Settings has been renamed Init. Install Settings
System Settings as with previous and is located under the System Settings tab
models? (Bottom Right Side).
76
SHARP REPAIR HINTS
GENERAL / MISC
1. Update PCU Firmware to 05.00.Z1.00 (or higher).
2. Check SIM 55-1, SSW 12, Bit 4 is set to 1
(this applies a small amount of yellow toner to the primary
transfer belt ensuring proper lubrication at a fixed print interval
(eg. 100 sheets A4).
3. Check SIM 55-1, SSW 27, Bit 4 is set to 1
MX-5070N Primary transfer belt becomes (applies yellow toner to the primary transfer belt at installation &
MX-6070N wrinkled or torn during operation maintenance when TC1 Belt Counter within Sim24-4 is cleared).
Note: SIM 55-1, SSW12-4 & SSW27-4 settings should be
changed as default when PCU 05.00.Z1.00 is applied in
the field.
Important: Ensure the Cleaner Fixing Spacer is present on
the 1st transfer cleaning unit [PSHEZ6922FCZZ]
Ensure the Secondary Transfer Roller is installed correctly
and there is no uneven gap between the Transfer Roller
HV Errors when Executing SIM 44-6
and Secondary Transfer Separation Plate - Reinstall the
(High-Density Process Control)
Secondary Transfer Roller following the procedure
detailed within the Service Manual.
What is the part code for the optional
ALL RS232 Connector PWB Unit that DUNT-9009DS11
attaches to the SCN-MFP PWB?
As default, the USB Host port is disabled.
Unable to print via USB Host Port
Enable using SIM26-50 – Item I
Unable to perform scanner (CCD) For MX-3060-4070N series, SIT Chart
colour balance & gamma adjustment UKOG-0280FCZZ that was used for the previous model
using SIM63-3. series is not compatible – use UKOG-0356FCZZ
IMAGE QUALITY
Image distortion, only when copying Check/Replace the CCD Unit.
ALL or scanning Note: Perform scanner (CCD) colour balance & gamma
(optical section appears OK). and white balance adjustment after replacement.
77
REPAIR HINTS SHARP
TROUBLE CODES
MX-5070N C1-01/03/05/07 trouble during MC
MX-6070N cleaning
E7-03, E7-90 trouble and/or Indication
ALL of Toner Quantity [0%] during MFP Update the MFP Firmware to 05.11.Z1.00 (or higher)
startup.
MX-5070N F2-65 trouble during continuous run
MX-6070N operation
Update the PCU Firmware to 05.00.Z1.00 and MXFN27
ALL Intermittent F1-00 trouble
Inner Firmware to 01.03.Z1.a0 (or higher).
This may be due to the Paddle Drive Clutch not reversing
to allow the paddles to return to their home position.
Replace the following parts (MXFN27 PG Section 3):-
0CWFE360460// (Item 7 - Clutch) x 2.
MX-FN27 Intermittent F1-04 or F1-22 Errors
0CWFU207660// (Item 13 - Gear) x 2.
0CWFU207670// (Item 14 - Pulley) x 1.
Note: There are two clutches that need to be replaced
(Item 7 & 13), but only 1 Pulley is required (Item 14).
Intermittent H4-00, only when the
ALL Upgrade the PCU firmware to 04.00.Z1.00 (or higher).
Motion Sensor is enabled
The MX-TU16 Centre Exit Tray Unit is supplied with a
drive assembly that must be installed to enable the offset
shifter to operate. Without the Centre Exit Tray Unit,
L4-11 trouble will be displayed if no finishing option is
ALL L4-11 installed (MX-FN27 or MX-FN29/31 with MXRB25).
As a temporary measure, changing SIM55-01, SW24-7
from 0 to 1 will allow machine operation without an
option finisher however, this soft switch MUST be set
back to 0 (default) once the Finisher is reinstalled.
IMAGE SEND
It is not possible to disable the confirmation message.
Using Blank Page Skip function, is it However, to prevent the cancellation of a scan job if OK is
ALL possible to disable the number of not pressed from the confirmation message, change the
pages sent confirmation message? following SW setting:-
SIM66-1, SSW 95, Data 7 from 0 to 1
The line cord is no longer supplied with the MX-FX15.
When unpacking the MX-FX15 Use the line cord from the existing machine, or the
MX-FX15 Fax Expansion Kit, there is no line cord MX-FX13 line cord may be ordered and used.
included? Note: Line cords are supplied for UK, German & French
markets only.
Check the following settings under System Settings ->
Network Settings -> Service Settings -> SMTP:-
Primary Server: smtp.office365.com
How to setup scan to Office 365 email
ALL Port Number: 587
from the Sharp MFP?
Sender Address: ****@onmicrosoft.com
SSL: ON
SMTP Authentication: ON
78
SHARP REPAIR HINTS
OUTPUT DEVICE
You cannot increase the number of sets to the saddle tray
however, if you drop the backstop down on the saddle
tray, the discharged paper will fall off the tray and
therefore the tray will never show full.
Is it possible to increase the number
of sets in the saddle stitch tray when MX-FN29
MX-FN29 printing booklets (if the saddle tray is Remove a screw on back side
MX-FN31 removed, the Saddle Finisher will still of the Saddle tray and remove
ask to empty the tray after 10 sets the stopper on the rear edge.
(approx.) MX-FN31
Pull the knob at the base of the
stopper on the saddle tray end
towards you and then lower
First (ignoring the current fold & staple positions), adjust
the Fold position so it matches the current staple position
using DIP Switch SW100 on the Finisher Control PWB:-
Adjuster (Knurled)
Screw
79
REPAIR HINTS SHARP
PRINT CONTROLLER
This issue appears to be isolated to Adobe Reader DC
Acrobat Reader DC prints streaks
and should be resolved by updating Adobe Reader DC to
(black bands or lines) instead of text
the latest release.
after upgrading to Windows 10
ALL https://helpx.adobe.com/acrobat/kb/reader-dc-prints-
Anniversary update.
streaks-after-upgrade-Win10-anniversary-update.html
Incorrect output (position & order),
Upgrade the MFP Firmware to 02.01.Z1.C0 (or higher).
only when printing A5 booklets.
SHARP OSA
When executing an OSA scan
operation with a large quantity of Update the MFP firmware to 05.11.Z1.00 (or higher).
originals, the MFP hangs.
For Sharp OSA v5.0 supported devices, there are some
new settings available that has affected the configuration
ALL
Configuring Sharp OSA - Standard of both Standard Application Settings (MX-AMX2) and
Application & External Accounting External Accounting Application Settings (MX-AMX3).
Application settings. Unless otherwise stated by the Solution Vendor, the
Browser Setting should be set to HTML Browser 3.5 and
the Data Size should be set to Wide-SVGA.
CLOUD CONNECTOR
After performing a firmware update The ability to enable/disable Google Drive from Cloud
from 02.01.Z1.00 (or earlier) to Connect Settings within System Settings has been added.
04.00.Z1.00 (or higher), the Google As the default setting is Disabled, change to Enable in
Drive icon disappears from the Home order to use Google Drive (so that the Google Drive Icon
screen re-appears on the Home screen when configured).
ALL
Do not enter the Domain extension (eg: .com, .net, .org)
Connection Failed – 10031000 at the end of the domain name under
error message when authenticating to Cloud Connect - Cloud Connect Settings (Office365).
OneDrive (for Business) NG: sharpdocumentsolution.onmicrosoft.com.
OK: sharpdocumentsolution
80
SHARP DOCUMENT REFERENCE
Operating System Support Reference:
GDI Graphic Display Interface.
SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI).
PCL Printer Command Language.
PS Postscript 3.
PPD Postscript Printer Description.
UD2 Sharp Universal Driver v2.
XPS XML Paper Specification (Page Description Language).
SRDM Sharp Remote Device Manager.
Print Driver / Application / Operation are available and supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL Windows Operating System is supported.
03/17 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving the efficiency
of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website.
81
NOTES SHARP
Notes
82