Technical Help
Technical Help
Product installation...........................................................................................1
Troubleshooting: Blocked Active Content.........................................................2
Troubleshooting: Flash Player Security Issue..................................................5
Minimum system requirements.........................................................................9
Support.............................................................................................................9
Product installation
LiveText is designed to get you up and running fast!
Network installation
The software has a single standalone license and therefore is unsupported
(unlicensed) to be put on networks including CC3.
Note: For CC3 users we recommend the use of Virtual CD if multiple
student use is required.
1
Troubleshooting: Blocked Active Content
The local settings on your PC may block content or ask permission to play
active content or ActiveX controls. These notes will give you instructions on
how to change this setting to improve your experience of using this software.
Step 1
In your browser window under the Tools menu at the top of the screen there is
an option called "Internet Options". Select this option and a table of options
will be presented as shown below.
2
Step 2
From the list of tabbed options you will need to select the "Advanced" tab.
You will then be presented with a list of settings which can be scrolled down
as shown in the sample screen shot below.
3
Step 3
Scroll down the list of settings until you come to the "Security” settings and we
advise that you select:
4
Troubleshooting: Flash Player Security Issue
Instead of an activity, you may see a pale grey box or a blank white space
Clicking on a menu button may not actually open anything
Points to note:
If your PC has more than one log-in, each user will need to take the four steps
to access this product.
You must be connected to the internet while you are performing the four
steps.
If you are saving to your computer, please take a note of the drive to which
you will be saving it (e.g. C).
If you are running the product straight from the CD, please take a note of the
letter of your CD drive (e.g. D).
Step 1
Go to the following web page on the Adobe/Macromedia website:
http://www.macromedia.com/support/documentation/en/flashplayer/help/
settings_manager.html
5
Step 2
Look at the table of contents on the left hand side of the screen and select
“Global Security Settings Panel”.
6
Step 3
In the Settings Manager, you will see a drop-down menu entitled “Edit
locations”. Select “Add location”.
7
Step 4
The Settings Manager will grey out and you will now see a type-in box with
"Trust this location:" above it.
If you are intending to save the contents of the CD to your computer, type
in the following text (or copy and paste):
File:///C:/
Note that if you intend to save the contents of the CD to a different drive on
your computer, you will need to substitute the letter of the appropriate drive.
If you are intending to run the software straight from the CD, type in the
following text (or copy and paste):
File:///D:/
Note that if your CD drive is not D, you will need to substitute the letter of the
appropriate drive.
Click “Confirm” and close down the Adobe/Macromedia website.
Your Flash Player should now be able to fully access the software.
8
Minimum system requirements
PC
Windows 2000 or XP Pro or Vista
Internet Explorer 6 (and higher)
Flash Player 8 (and higher) plug-in
Screen Resolution: 800x600 or higher
Colour Depth: 16 bit (high colour) or above
Audio: Sound card (SoundBlaster equivalent)
Graphics: Macromedia® Flash™ 8 and later, DirectX® 9 compatible
integrated video chip with 128Mb Ram, 64Mb DirectX® 9 compatible
standalone graphics card preferred
Broadband Connection: 2 Mbps internet connection
MathMl renderer, such as MathPlayer (free download available from:
http://www.dessci.com/en/products/mathplayer/download.htm)
Software that is capable of opening Microsoft Office Word (.doc) and
PowerPoint (.ppt, .pps) files – Microsoft Office 2003/2007
recommended
In order to open PDF files you must have Adobe Reader installed. To
download Adobe Reader go to:
http://www.adobe.com/products/acrobat/readstep2.html
Hardware
Pentium III 1GHz Intel® with 512Mb RAM
Support
For further software support between the hours of 8.30am - 5.00pm
(Monday – Friday, excluding public holidays) please contact: