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Leveraging Power Ai and Robotics
Leveraging Power Ai and Robotics
Leveraging Power Ai and Robotics
com/ng
S
Femi Osinubi
July 2018
“At least 40% of all businesses will die in the next
10 years… if they don’t figure out how to change
their entire company to accommodate new
technologies.”
2
Digital Disruption:
Business: Top 10 Global Companies by capitalisation (March 2008)
Capitalisation (billion $)
452.5
424
369.6
299.8 298.1
277.2 264.1
231.1 220.1 215.6
ExxonMobil PetroChina General Electric Gazprom China Mobile ICBC Microsoft AT&T Royal Dutch Shell Procter & Gamble
3
Digital Disruption:
Business: Top 10 Global Companies by capitalisation (March 2018)
Capitalisation (billion $)
851.3
Apple Inc. Alphabet Inc. Microsoft Amazon.com Tencent Berkshire Hathaway Alibaba Group Facebook JPMorgan Chase Johnson & Johnson
Source: PwC’s Global Top 100 Companies by Market Capitalisation
4
What makes technological breakthroughs a megatrend?
5
There are eight emerging technologies leading this trend…
The trends and innovations that will shape the technology industry over the next several years are coming
into sharper focus.
6
Augmented Reality
7
What is artificial Intelligence?
9
Why artificial Intelligence?
9
Is Artificial Intelligence a threat or opportunity?
10
The global Artificial Intelligence market
11
Emerging Technologies grouped under the term Artificial
Intelligence
Key focus
12
“
RPA is the beginning
of AI in the
enterprise.
PwC 131414141
The RPA and AI Technology Continuum
Today Future
Macros and Scripts Automation (BPA) ▪ Automating labor-intensive, ▪ With IPA, robots can replace manual
repetitive activities across clicks (RPA), interpret text-heavy
Input Program Output
PwC 14
The RPA and AI Technology Continuum
Example
Providers N/A
Activities that are repeatable Processes that use multiple Labor-intensive repetitive Use of artificial intelligence is Internally developed and
within a specific application systems together with specified activities that need significant increasing in areas where a externally sourced algorithms
(e.g., Excel), providing the user logic e.g. providing customer amount of data processing will vast array of data processing is used in multiple business
Applicability with a way to automate a service by different teams benefit through RPA without the required to make decisions situations – from providing
repeatable process with highly need to change existing while considering the overall customer with customized
structured data systems context products to processing
back-office transactions
Import, manipulation, and Integration of internal business Automating common tasks in Transaction monitoring and Airline yield management
export of customer purchase functions, such as Finance, customer service centers, such fraud prevention by identifying programs constantly monitoring
Use Cases histories to conduct basic HR, and Marketing, to as incident management, billing patterns in behavior that could supply and demand to
analyses streamline operations and queries, user admin and indicate fraudulent payment maximize revenue for a given
reduce cost updating records activity seat inventory
Programming in Excel What Is Business Process What is Robotic Process Intelligent process automation: What Does Algorithmic
(Macros) Automation (And How Can It Automation? The engine at the core of the Business Really Mean,
More Help Your Business)? next-generation operating Anyway?
Information Why robotic process automation model
Business process automation: adoption is on the rise 4 industries that use the
Where it works, and where it AI, Deep Learning, and algorithmic business model
doesn't Robotic process automation: A Machine Learning: A Primer successfully
path to the cognitive enterprise
PwC 15
Robotic Process Automation
Robotics
Robotics is described as Robotic Process Automation (RPA), Benefits
humanoid robots or virtual agents, which automate, • Automate business • Replace or augment
improve and/or assist human activities. Furthermore they operations humans in jobs where
may analyze applications for processing transactions, • Boost efficiency there are no labour
manipulating data, triggering responses and communicating • Quality and repeatability shortages
with other digital systems. • Free up humans for
higher-value tasks
Robotics can either operate in compliance with a set of
predefined instructions or autonomously. Once viewed as
quite costly, the technology is increasingly affordable and Risks
user-friendly for businesses today. • Lack of expertise and • Regulatory compliance
support • Costs
• Fallout from job losses
Potential Applications
• Manufacturing • Automation of predictable
• Hazardous industries tasks
• Hotels and tourism • Data management
• Service industry
17
RPA - In a nutshell
Robots are…
18
Technological breakthroughs and automation will
significantly change our work life
Automation will significantly change today’s jobs
Technological
15 million U.K. jobs are
breakthroughs - The 53% in danger of being taken over by
impacts of digital disruption are of all occupations are estimated to robots (Bank of England)
now so pervasive that no business be replaced by digital technology
in any sector is immune from within the coming twenty years.
them (PwC) That is almost 300 million jobs
within the OECD-region (Swedish
Foundation for Strat. Research)
19
Understanding RPA
20
Global market statistics and value proposition
21
Global RPA and AI Market Statistics
Breakneck RPA growth is expected... … but it’s only the tip of the iceberg.
Global
$48.5B
organizations 44% CAGR
$8.8B RPA is the first step
adopting RPA**
of using AI in the
2016: 10% Enterprise
Opportunity
2020: 40% AI Market
$29.2B
RPA Market
63% CAGR
$2.9B $12.6B
$2.9B
$250M $0.6B $1B $1.7B $2.4B $2.9B
2016 2021 2024* 2017 2018 2019 2020 2021
PwC 22
RPA shows significant cost savings and business
benefits
Benefits of Robotic Process Automation
Onshore costs
$100k/year
Productivity - 24/7 with high-speed
23
RPA has some distinctive value propositions
compared to other automation solutions
The case for RPA
24
Existing PwC business development and services
28
Sample RPA Business Development and Services
Transactional Problem Documents & Customer Workflow Customer Desktop Form Data Document Fraud
resolution record Service management relationship consolidation Capture formatting/a detection
management support management utomation
HR services
On boarding Personnel Compliance Payroll Recruitment Leave Data entry Education Time & Benefits
administration reporting Management & learning attendance administration
management
Areas that PwC is
executing on
Common in the
market but PwC is not
executing on
IT
Installation QA testing File Emailrelated Folder Batch FTP download/ Application Server Access
Opportunities for management tasks synchronising processing upload and monitoring monitoring management
consideration backup
Finance &
Accounting
Record – to - Claims / Collections Sales orders Fixed Trend Inventory & Procure – to Order – t0 - General ledger Reconciliation
report invoice mgmt assets tracking stock mgmt pay cash updates
Supply Chain
Supply Inventory Contract Quote Work order Freight Return
planning management management management management management processing
PwC 26
Existing PwC RPA Business Development and Services
Offered
To date, PwC has sold 75 RPA projects with estimated revenues of $8-15M
71%
51%
Sold
Pipeline
20% 8%
11% 4% 5% 13% 0% 0%
10% 8%
Strategy Assess Design Construct Implement Operate
RPA Process RPA Op Model, Process Vendor Selection, RPA Transformation, Operate and Manage
Services Strategy Assessment Re-Engineering, Bot Development RPA Training Bot Workforce
COE, PoC**
Deep skills in COE
Pros Base skillset. Tool / partnership
Strong PwC skillset Common PwC skillset Experience with PoC Transformation is XLOS Large opportunity area
specific
(58% of work to date)
Cons Pricey - no A lot of competition in this Race to the bottom - offshore We do not have any
Little to no skillset
value based pricing space. Expensive integrators will excel here quals we can leverage
PwC 27
Automation focus areas and examples
31
Automation Focus Areas - Horizontal
PwC 29
Automation Focus Areas - Vertical
PwC 30
Accounts Payable Example
Look for activities that are : labor-intensive, require accessing multiple
RPA
systems, are repetitive or can be audited for compliance periodically
Check for
Credit balance
duplicate/incorrect Bank reconciliations
reminders
payments
34
Accounts Receivable Example
Look for activities that are : labor-intensive, require accessing multiple
RPA
systems, are repetitive or can be audited for compliance periodically
Document AR
Review customer Maintain customer Update customer
policies and
credit master files data
procedures
32
General Accounting Example
Look for activities that are : labor-intensive, require accessing multiple
RPA
systems, are repetitive or can be audited for compliance periodically
33
Emerging technologies are shaking things up across the enterprise…
34
Benefits of Emerging Technologies Adoption
35
The future of work video
36
Conclusion
Knowing where to apply RPA and D&A Having a laid out plan is just the To ensure you realize the benefits of your
This starts with formulating an Next is to develop & implement the Assurance that current RPA
enterprise-wide strategy, develop a Analytics & Digital strategy. initiatives/projects are carried out in
37
Thank you
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