EZ1000 PLUS BARCODE PRINTER

USER MANUAL

USER MANUAL : EZ1000 Plus

VERSION : Rev. C
ISSUE DATE : 2013.07.24
P/N : 920-012411-04
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at own expense.

EMS AND EMI COMPLIANCE STATEMENT

FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to
electromagnetic compatibility based on the standards EN 55022:2006/A1:2007 Class A,
EN61000-3-2:2006/A2:2009, EN 61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003(IEC
61000-4-2:2001 ED. 1.2 series. The equipment has also been tested and passed in
accordance with the European Standard EN55022 for both radiated and conducted
emissions limits.

EZ PLUS SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB4943.1-2011 GB9254-2008 (Class A)

GB17625.1-2003, EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006/A2:2009, EN
61000-3-3:2008 and EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2001 series, UL
60950-1, 1st Edition, 2007-10-31, CSA C22.2 No. 60950-1-03, 1st Edition, 2006-07, CFR 47,
Part 15

WARNING
This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

此为Class A产品，在生活环境中，该产品可能造成无线电干扰，在这种情况下，可能需要用户对
其干扰采取切实可行的措施。

EZ1000 Plus User Manual

Safety instructions
Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please check the
voltage of the power source.

3. Make sure the printer is off before plugging the power connector into the
power jack.

4. It is recommended that you connect the printer to a surge protector to prevent

possible transient overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical shock.

6. For safety and warranty reasons, ONLY qualified service personnel should open
the equipment.

7. Do not repair or adjust energized equipment under any circumstances.

CAUTION
Danger of explosion if battery is incorrectly replaced

Replace only with the equivalent type recommended by the manufacture.

Dispose of used batteries according to the manufacturer’s instructions.

Only use with power supply adapter model: WDS060240P (9A).

Changes or modifications not expressly approved by the party responsible for compliance could

void the user's authority to operate the equipment.

SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.

EZ1000 Plus User Manual

1. BARCODE PRINTER ..................................................................... 1
1-1. Box content ............................................................................................. 1
1-2. Specifications .......................................................................................... 1
1-3. Interfaces ................................................................................................. 3
1-4. Getting to know your printer ................................................................ 5
2. PRINTER SETUP ............................................................................. 7
2-1. Loading the ribbon ................................................................................ 7
2-2. Loading the label roll ............................................................................. 9
2-3. Installing the label supply hub ............................................................ 10
2-4. Preparing for tag printing .................................................................... 11
2-5. Connecting the printer to the host computer ................................. 12
2-6. Installing the driver ............................................................................... 13
3. OPERATOR PANEL..................................................................... 15
3-1. FEED button ........................................................................................... 15
3-2. LED indicators ........................................................................................ 15
3-3. Label size calibration ........................................................................... 15
3-4. Self test ................................................................................................... 16
3-5. Error alerts .............................................................................................. 17
4. ACCESSORIES ........................................................................... 18
4-1. Installing the label dispenser............................................................... 18
4-2. Installing the cutter ............................................................................... 21
4-3. Installing the Ethernet module............................................................ 23
4-4. Installing the WLAN module ................................................................ 25
4-5. Installing the CF card adapter ........................................................... 29
4-6. Instructions for using the CF card ....................................................... 30
5. MAINTENANCE AND ADJUSTMENT .......................................... 31
5-1. Cleaning the print head ...................................................................... 31
5-2. Adjusting the print head pressure ...................................................... 31
5-3. Adjusting the print line ......................................................................... 32
5-4. Adjusting the cutter.............................................................................. 32
5-5. Troubleshooting .................................................................................... 33
1. Barcode printer
1-1. Box content
Please check that all of the following items are included with your printer:

 Barcode printer
 Power cord
 AC adapter
 USB cable
 Parallel cable (Centronics)
 Label stock
 Label supply hub
 Label guide plates (set of 2)
 Ribbon
 Ribbon hubs (set of 2)
 Cleaning card
 Quick reference guide
 CD (with QLabel label software / user manual)

1-2. Specifications
Model EZ1100 Plus
Print Method Thermal Transfer / Direct Thermal
Resolution 203 dpi (8 dot/mm)
Print Speed 4 IPS (102 mm/s)
Print Width 4.25” (108 mm)
Min. 0.16” (4 mm)**
Print Length
Max. 68” (1727 mm)
Memory 4MB Flash (2MB for user storage) ; 8MB SDRAM
Sensor Type Adjustable reflective sensor. Fixed transmissive sensor, central aligned
Types: Continuous form, gap labels, black mark sensing, and punched
hole; label length set by auto sensing or programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Media
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5”, 3” (25.4 mm, 38.1 mm, 76.2 mm)
Types: Wax, wax/resin, resin
Length: 981’ (300 m)
Ribbon Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max
Ribbon roll diameter.: 2.67“ (68 mm)
Core diameter: 1” (25.4 mm)
EZPL, GEPL (Godex Eltron® Printer Language), GZPL (Godex Zebra®
Printer Language
Printer Language)
Label design software: QLabel-IV (for EZPL only)
Software
Driver & DLL: Windows 2000, XP and Vista
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
Resident Fonts rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Download Fonts
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in
horizontal and vertical directions

EZ1000 Plus User Manual 1

 Scalable fonts 90°, 180°, 270° rotatable

1-D Bar codes:

Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart,
UCC/EAN-128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping
Bearer Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN
Barcodes
14, HIBC, MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal
Code, RPS 128 and GS1 DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
Code Pages
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255
Unicode (UTF8, UTF16)
Resident graphic file types are BMP and PCX, other graphic formats are
Graphics
downloadable from the software
Serial port: RS-232 (DB-9)
Interfaces USB port (default on)
Parallel port: Centronics 36-pin
Two bi-color status-LEDs: Ready, Status
Control Panel
Control key: FEED
Power Auto Switching 100-240VAC, 50-60Hz
Operation temperature: 41°F to 104°F (5°C to 40°C)
Environment
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Operation: 30-85%, non-condensing.
Humidity
Storage: 10-90%, non-condensing.
Agency
CE(EMC), FCC Class A, CB, cUL, CCC
Approvals
Length: 11.2” (285 mm)
Dimension Height: 6.8” (171 mm)
Width: 8.9” (226 mm)
Weight 6 lbs (2.72Kg), excluding consumables
Rotary Cutter
Label Dispenser (peel)
External label roll holder for 10” (250 mm) O.D. label rolls
Options External label rewinder
CF card adapter with real time clock (max. 1GB CF card)
Ethernet 10/100Mbps print server (default off; disables USB when in use)
802.11 b/g wireless print server (default off; disables USB when in use)
*Specifications are subject to change without notice. All company and/or product names
are
trademarks and/or registered trademarks of their respective owners.
** Minimum print height specification compliance can be dependent on non-standard
material
variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to
test
non-standard materials for minimum height printing capability.

EZ1000 Plus User Manual 2

1-3. Interfaces
Parallel port
Handshaking : DSTB is sent to the printer, BUSY to the host computer
Interface
: Parallel cable compatible with IBM computers
cable
Pinout : See below

Pin No. Function Data source

1 /Strobe Computer / printer
2–9 Data 0-7 Computer
10 /Acknowledge Printer
11 Busy Printer
12 /Paper empty Printer
13 /Select Printer
14 /Auto-Linefeed Computer / printer
15 N/C
16 Signal Gnd
17 Chassis Gnd
18 +5V, max 500mA
19–30 Signal Gnd Computer
31 /Initialize Computer / printer
32 /Error Printer
33 Signal Ground
34–35 N/C
36 /Select-in Computer / printer

Serial port
Default Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol
:
settings and RTS/CTS

RS232 housing (9-pin to 9-pin)

DB9 socket DB9 plug
--- 1 1 +5V, max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 N/C
GND 5 5 GND
DSR 6 6 RTS
RTS 7 7 CTS
CTS 8 8 RTS
RI 9 9 N/C
Computer Printer

【Note】 The total current to the parallel and serial ports may not exceed 500 mA.

EZ1000 Plus User Manual 3

USB port
Connector type : Type B

Pin No. 1 2 3 4
Function VBUS D- D+ GND

Internal interface
UART1 wafer Ethernet module
N.C 1 1 N.C
TXD 2 2 RXD
RXD 3 3 TXD
CTS 4 4 RTS
GND 5 5 GND
RTS 6 6 CTS
E_MD 7 7 E_MD
RTS 8 8 CTS
E_RST 9 9 E_RST
+5V 10 10 +5V
GND 11 11 GND
+5V 12 12 +5V

UART2 wafer Add-on module

+5V 1 1 +5V
CTS 2 2 RTS
TXD 3 3 RXD
RTS 4 4 CTS
RXD 5 5 TXD
GND 6 6 GND

EZ1000 Plus User Manual 4

1-4. Getting to know your printer

3
5

4 6
7

1. Release buttons for opening the printer cover

2. Printer cover
3. Label supply hub
4. Ribbon feed mechanism
5. Print mechanism
6. Ribbon rewind hub and empty ribbon core
7. Release catches (left/right)
8. Front cover

1
2
3

1. LED indicator (READY)

2. LED indicator (STATUS)
3. FEED button
4. CF card slot cover
5. Screws for adjusting the print head pressure (left/right)

EZ1000 Plus User Manual 5

 1 4

3 5

1. Ribbon supply hub

2. Label guides
3. Platen roller
4. Print line adjustment
5. Label sensor

3
1 4
5
6
2 7

1. Feed slot for continuous labels

2. On/off switch
3. Ethernet port (optional)
4. USB port
5. Parallel port
6. Serial port (RS-232)
7. Power jack
* Ports and interfaces vary depending on the model.

EZ1000 Plus User Manual 6

2. Printer setup
This printer supports the following printing methods:
Thermal transfer Requires a ribbon for transferring a printed image to a medium.
printing (TTP)
Direct thermal Does not require a ribbon, only thermal paper.
printing (DTP)
Please check which printing method you are using and alter the settings accordingly in
the printer driver, and/or software.

2-1. Loading the ribbon

1. Place the printer on a
flat surface. Open
the printer cover by
pressing the release
buttons on both sides
of the printer housing
and lift the cover.

2. Release and lift the

print mechanism.

3. Remove the ribbon

hub
at the back.

4. Place the ribbon on

the hub at the back
and replace the
ribbon hub.

EZ1000 Plus User Manual 7

5. Pass the ribbon under
the print head.

6. Wind the ribbon onto

the rewind core,
attaching it with the
adhesive strip at the
end of the ribbon.
Wind the ribbon 2–3
times around the
core.

7. Close the print

mechanism. Ensure
the release catches
click into place.

EZ1000 Plus User Manual 8

2-2. Loading the label roll
1. Open the printer cover.

2. Place the label roll on the

label supply hub.

3. Press the release catches

and lift the print
mechanism.

4. Pass the labels through

the paper guides up to
the tear-off plate.

5. Adjust the paper guides

to the label width.

6. Close the print

mechanism.

EZ1000 Plus User Manual 9

2-3. Installing the label supply hub
(A) Installing the label supply hub for 1"
cores

(B) Installing the label supply hub for 1.5"

cores

(C) Installing the label supply hub for 3"

cores

EZ1000 Plus User Manual 10

2-4. Preparing for tag printing
In tag printing, the tag hole indicates the height
of a label. During adjustment, the sensor must
therefore be positioned directly below the tag
hole as shown in the illustration. The tag hole
should be at least 3 mm in diameter to ensure
correct functioning.

Tag hole position

Sensor
Sensor position

EZ1000 Plus User Manual 11

2-5. Connecting the printer to the host computer
1. Please make sure that the printer is switched off.
2. Connect the power cord to the power supply and to the AC adapter, then connect
the adapter to the printer.
3. Connect the printer with the host computer via the USB port or serial port.
4. Switch on the printer. The LED indicator should light up.

EZ1000 Plus User Manual 12

2-6. Installing the driver
1. Insert the product CD in the
CD/DVD drive of the host
computer and open the
"Windows Drivers" folder on
the CD.

2. Select the icon for the

driver file and click it to
start the installation.

3. Follow the instructions on

the screen. The Driver
Wizard guides you through
the installation procedure.

4. Select "Install printer

drivers".

5. Specify your printer model.

EZ1000 Plus User Manual 13

6. Specify the port used to
connect the printer to the
host computer.

7. Enter a printer name and

assign the appropriate
rights.

8. Once the installation is

complete, a summary of
the printer settings is
displayed.

9. Check whether the printer

settings are correct and
click "Finish" to start
copying the driver files.

10. Wait until copying is

complete, then finish the
installation.

11. Once the driver installation

is complete, the new
printer should appear in
the "Printers and Faxes"
folder.

EZ1000 Plus User Manual 14

3. Operator panel
3-1. FEED button
When you press the FEED button, the printer moves the label to the defined stop
position. If you are using continuous labels, pressing the FEED button will move label
stock until you release the button again. If you are using individual labels, pressing the
FEED button will move only one label. If the label does not stop at the correct position,
you need to run the auto-detection function on the label stock (see Section 3-3).

3-2. LED indicators

LED indicator Status Description

READY Green
The printer is ready for
Standby mode
operation.
STATUS -

READY -
The printer has detected an
Error mode error. (See Section 3-5. Error
alerts)
STATUS Red

3-3. Label size calibration

The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.

1. Check that the label stock is loaded correctly.

2. Switch off the printer.
3. Switch the printer on again, keeping the FEED button pressed. When the READY LED
starts to flash red and the STATUS LED lights up orange, release the FEED button. The
printer will now measure the label stock and store the label height.
4. Once the printer has successfully measured the label stock, it will print a self-test
label.

EZ1000 Plus User Manual 15

3-4. Self test
The self-test function lets you check whether the printer is functioning normally.
The contents of a self-test printout are listed below.

EZ1000 Plus User Manual 16

3-5. Error alerts
LED indicator
Beeps Description Solution
Ready Status
2x4 The print mechanism is not Open the print mechanism
Red
beeps correctly closed. and close it again.
Once the print head has
Red Red High temperature at the
None cooled down, the printer
(flashing) (flashing) print head.
switches to standby mode.
No ribbon is installed and Make sure that the printer is
the printer displays an set to direct thermal printing
2x3 error. mode.
Red
beeps The ribbon is finished or
the label supply hub is not Replace the ribbon roll.
moving.
Make sure that the label
sensor is positioned
correctly. If the sensor still
No paper is detected.
2x2 does not detect the paper,
Red
beeps run the auto-detection
function again.
Paper is finished. Replace the label roll.
Possible reasons: the print
medium has become
trapped around the rubber
2x2 roll; the sensor cannot
Red Printer feed problem.
beeps detect a gap or black mark
between the labels; there is
no paper. Please reset the
sensor.
The memory is full. The
2x2 Delete unnecessary data or
Red printer prints the message
beeps install additional memory.
"Memory full".
Use the "~X4" command to
Unable to find file. The
print all files. Then check
2x2 printer prints the message
Red whether the files exist and
beeps "Filename cannot be
whether the names are
found".
correct.
A file of the same name
2x2 already exists. The printer Change the name of the
Red
beeps prints the message file and try storing it again.
"Filename is repeated".

EZ1000 Plus User Manual 17

4. Accessories
4-1. Installing the label dispenser
1 Dispenser module
2 Screws (set of 2)
【Note 1】 Remember to
switch off the printer before
installing the label dispenser.
【Note 2】 A label liner 1
thickness of 0.006 mm ± 10%
and a weight of 65 g/m2 ±
6% are recommended.
【Note 3】 The label
dispenser will take labels up
to a max. width of 110 mm.
2
【Tip】When using the label
dispenser, set the stop
position to 9 mm.
1. Open the printer cover
by pressing the release
buttons on both sides of
the printer housing.

2. Press the release

catches on both sides of
the print mechanism to
open and lift the print
mechanism.

3. To remove the front

cover, press in the two
plastic release tabs.

4. Remove the front cover

as shown in the
illustration.

EZ1000 Plus User Manual 18

 5. Connect the dispenser
cable to the lower jack
as shown in the
illustration on the right.

【Important】The printer must

be switched off, or the
motherboard may be
destroyed!
There are 2 jacks: the lower
jack is for the dispenser, the
upper jack for the cutter.
6. Install the dispenser by
pressing down first its
left-hand side and then
its right-hand side.

7. Secure the dispenser

using the screws
provided for this
purpose.

8. Pass the paper through

the guides.

【Note】Labels should be at
least 25 mm high.

9. Remove the first labels

from the liner, so you
can pull the liner
through the guides.

EZ1000 Plus User Manual 19

 10. Pass the label stock
through the printer as
shown in the illustration
on the right.

11. Close the print

mechanism and the
label dispenser.

12. Press the FEED button to

set the label position
and complete the
installation.

EZ1000 Plus User Manual 20

4-2. Installing the cutter
1 Cutter module
2 Tap screws (3x8 – set of 2)
【Note 1】
Remember to switch off the 1
printer before installing the
cutter.
【Note 2】
Do not use to cut adhesive
labels! Glue residue will be left 2
on the cutter blade and impair
its functioning. The cutter has a
blade life of 500,000 cuts when 【Note 3】
using paper weighing 160 You can cut paper with a max. width of 116 mm.
g/m², and of 250,000 cuts 【Suggestion】
when using paper weighing With the cutter installed, set the stop position in
200 g/m². Qlabel to 30, and the E value to 30.
1. Open the printer cover by
pressing the release
buttons on both sides of
the printer housing.

2. Press the release catches

on both sides of the print
mechanism to open and
lift the print mechanism.

3. To remove the front

cover, press in the two
plastic release tabs.

4. Remove the front cover

as shown in the
illustration.

5. Connect the cutter cable

to the upper jack as
shown in the illustration on
the right.

【Important】The printer must

be switched off, or the
motherboard may be
destroyed!
There are 2 jacks: the lower
jack is for the dispenser, the
upper jack for the cutter.

EZ1000 Plus User Manual 21

 6. Install the cutter by
pressing down first its
left-hand side and then its
right-hand side.

7. Fold out the cutter as

shown in the illustration.

8. Secure the cutter using

the screws provided for
this purpose.

9. Once you have secured

the cutter with the
screws, fold it back in
again.

10. Pass the labels through

the guides.

11. Close the print

mechanism.

【Note】
We advise against using inside
wound label stock.

12. To finish, press the FEED

button to set the label
position.

【Note】
Labels should be at least 20
mm high. When using the
printer with the cutter, you
should set the stop position
(^E) to 30.

EZ1000 Plus User Manual 22

4-3. Installing the Ethernet module
1 Ethernet cable, 1.8 m
2 Bracket
3 Ethernet module 1 2 3
Connection cable (module to
4
motherboard)
5 Screws for Ethernet module (set of 2)
6 Fastening screw (1 screw)
4 5 6

【Caution】Please make sure that you take precautions to prevent electrostatic discharge
during the installation.
1. Make sure that the printer is switched off
and the power cord disconnected from
the printer. You should work on a clean, flat
surface.
Turn the printer upside down and remove
the two screws marked in the illustration
from the printer housing.

2. Place the printer the right way up again

and lift the printer cover. 1 1

2 2

3. To remove the top part of the printer

housing, gently pull the open printer cover
upwards.

4. Remove the cover from the Ethernet

interface at the back of the printer housing.

5. Secure the Ethernet module on the

bracket.

EZ1000 Plus User Manual 23

 6. Remove the cable tie from the connection
cable and extend the cable to its full
length. Now plug the cable connector into
the Ethernet module socket.

【Caution】Be careful when removing the cable tie to avoid damage to the connection cable.
8. Secure the module on the printer housing
and plug the other end of the connection
cable into the socket on the motherboard.

9. Pass the connection cable underneath the

other connection cables as shown in the
illustration.

【Caution】Please make sure that you position all cables in such a way that they are not
damaged when you reassemble the printer.
10. Finally, replace the top part of the printer
housing and secure it on the underside of
the printer using the screws you removed
earlier.

【Note】
Once you have finished installing the Ethernet module, the command "^XSET,USBETHERNET,1"
must be sent to the printer to enable the Ethernet module. While the Ethernet module is
enabled, the USB port is disabled. To enable it again, send the command
"^XSET,USBETHERNET,0" to the printer.

EZ1000 Plus User Manual 24

4-4. Installing the WLAN module
1 Ethernet cable, 1.8 m
2 Fastening screw
3 Screws for Ethernet module (set of 2)
4 Bracket
5 WLAN module
6 Connection cable (module to
motherboard)
7 WLAN antenna
8 Nut
9 Washer
10 Fixing plate
11 Antenna bracket
1. Make sure that the printer is switched off
and the power cord disconnected from the
printer. You should work on a clean, flat
surface.
Turn the printer upside down and remove
the two screws marked in the illustration
from the printer housing.

2. Place the printer the right way up again

and lift the printer cover.
1 1

2 2

3. To remove the top part of the printer

housing, gently pull the open printer cover
upwards.

4. Remove the cover from the Ethernet

interface at the back of the printer housing.

EZ1000 Plus User Manual 25

 5. Attach the WLAN module to the bracket.

6. Remove the cable tie from the connection

cable and extend the cable to its full
length. Now plug the cable connector into
the Ethernet module socket.

【Caution】Be careful when removing the cable tie to avoid damage to the connection cable.
7. Secure the module on the printer housing
and plug the other end of the connection
cable into the socket on the motherboard.

EZ1000 Plus User Manual 26

 8. Pass the connection cable underneath the
other connection cables as shown in the
illustration.

【Caution】Please make sure that you position all cables in such a way that they are not
damaged when you reassemble the printer.
9. Remove the cover from the opening for the
printer's antenna jack.

10. Put the antenna connector through the

antenna bracket and then through the
opening for the antenna jack as shown.

11. Put first the fixing plate and then the washer
on the antenna connector. Now secure
them with the nut.

EZ1000 Plus User Manual 27

 12. Screw the antenna onto the antenna
connector. You can now adjust the angle
of the antenna as required.

13. Finally, replace the top part of the printer

housing and secure it on the underside of
the printer using the screws you removed
earlier.

【Note 1】
Once you have finished installing the Ethernet module, the command "^XSET,USBETHERNET,1"
must be sent to the printer to enable the Ethernet module. While the Ethernet module is
enabled, the USB port is disabled. To enable it again, send the command
"^XSET,USBETHERNET,0" to the printer.

【Note 2】
The wireless network must be configured via a network cable.

EZ1000 Plus User Manual 28

4-5. Installing the CF card adapter
1 CF card adapter (front)
CF card adapter 1 2
2
(back)

【Note】
Remember to switch off the
printer before installing the
CF card adapter.

1. Open the printer

cover by pressing the
release buttons on
both sides of the
printer housing.

2. Remove the label

supply hub.

3. Open and remove the

plastic cover inside
the
printer housing.

4. Align the sockets and

pins on the CF card
adapter carefully with
those on the
motherboard before
connecting the
adapter.

【Note】
Please make sure that the
connections are aligned
correctly, to prevent
damage to the pins.
5. Replace the plastic
cover.

EZ1000 Plus User Manual 29

4-6. Instructions for using the CF card
Once the CF card adapter is installed, all EZ1000 Plus series printers will recognise the CF
card. If the printer's internal memory is not sufficient to store label formats, graphics or
fonts, you can use the CF card as an external memory to increase the storage capacity.

Please follow these instructions when using the CF card:

1. Remember to switch off the printer before installing the CF card or removing it
from the card slot.
2. The CF card must be formatted to FAT16 before you can use it as external
memory for the printer. When an unformatted CF card is detected, the printer
beeps three times and the STATUS indicator flashes orange.
3. To format the CF card, press the FEED button. The printer then formats the card
to FAT16. When formatting is complete, the LED indicator lights up green.
4. If you do not wish to format the CF card, open the print mechanism and close
it again to cancel the process.
5. Once formatting is complete, a folder "Godex" is created. This folder including
its content (formats, images and fonts) is managed by the printer. Do not edit
it manually.
6. The following CF cards are supported:
• CompactFlash Type I
• CompactFlash (CF) v1.4 specification
• Capacity: 128 MB–512 MB
• File system: FAT16

EZ1000 Plus User Manual 30

5. Maintenance and adjustment
5-1. Cleaning the print head
Dirt on the print head or ribbon, or
glue residue from the label stock
may result in inadequate print
quality. The printer cover must
therefore always be closed during
printing. Keeping dirt and dust away
from the paper or labels ensures a
good print quality and a longer
lifespan of the print head. Here is
how you clean the print head:

1. Switch off the printer.

2. Open the printer cover.
3. Remove the ribbon.
4. Press the release catches to
open the print mechanism.
5. To remove any label residue or
other dirt from the print head
(see blue arrow), please use a
soft lint-free cloth dipped in
alcohol.

【Note 1】
The print head should be cleaned
once a week.
【Note 2】
Please make sure that there are no
metal fragments or other hard
particles on the soft cloth used to
clean the print head.
【Note 3】
You can also use the cleaning card
supplied with the printer to clean the
print head.

5-2. Adjusting the print head pressure

When printing on special media
(with varying material thickness), the
print quality may suffer. You will then
need to adjust the print head
pressure.

1. Open the printer cover.

2. Remove the ribbon.
3. Use a screw driver and slowly

+ - + -
turn the adjustment screws for
the print head to increase or
reduce the print head pressure.

EZ1000 Plus User Manual 31

5-3. Adjusting the print line
When the print line is incorrectly
set, the print quality on one side of
the medium may suffer. A
In such a case, the print line must
be adjusted so it is positioned
parallel to the paper feed roller.

1. To move the print head in

1
direction A as indicated by
the blue arrow, turn the 2
adjustment wheel B
anticlockwise (see arrow 1).

2. To move the print head in

direction B as indicated by
the blue arrow, turn the
adjustment wheel clockwise
(see arrow 2).

5-4. Adjusting the cutter

1. A socket head screw for
adjusting the cutter is located
on the side of the printer, as
shown in illustration A.
While using the cutter, paper
jams may occur. Switch off the
printer and use a hex key
(# M3) to turn the socket head
screw anticlockwise.
A
2. When you have cleared the
paper jam, switch on the printer
again. The cutter will
automatically reset.

【Note】
Labels should be at least 30 mm high
to ensure correct functioning of the
cutter.

EZ1000 Plus User Manual 32

5-5. Troubleshooting
Problem Solution
The printer is switched on
♦ Check the power supply.
but the LEDs do not light up.
♦ Check the software settings (driver settings) or
command codes.
The STATUS LED lights up ♦ Look for the error alert in the table in Section 3-5. Error
red. alerts.
♦ Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)

The label stock passes ♦ Please make sure that the label stock is loaded the
through the printer but no right way up and that it is suitable material.
image is printed. ♦ Please make sure that the ribbon is loaded correctly.
♦ Clear the paper jam. Remove any label material left
The label stock jams during
on the thermal print head and clean the print head
printing.
using a soft lint-free cloth dipped in alcohol.
♦ Check the thermal print head for dust or other dirt
(label material or ribbon residue).
♦ Check for errors in the application software.
There is no printed image ♦ Check the ribbon for wrinkles.
on part of the label or the ♦ Check the power supply.
image is blurred. ♦ Run a self test (Section 3-4.) and check the test print
pattern to see whether the print head prints over the
entire width of the medium.
♦ Check the quality of the print medium.

♦ Run the auto-detection function. (Section 3-3.)

The printed image is
♦ Check the label height setting.
positioned incorrectly or a
♦ Check whether there is paper or dust covering the
label is missed out during
sensor.
printing.
♦ Check the paper guide settings.
The cutter does not cut off
♦ Check whether the label stock is positioned straight.
the labels in a straight line.
The cutter does not cut off
♦ Check whether the label is more than 0.2 mm thick.
the labels completely.
♦ Check whether the cutter has been correctly
When using the cutter, the
installed.
labels are not fed through
♦ Check whether the paper guides are functioning
or cut off incorrectly.
correctly.
The label dispenser is not ♦ Check whether there is dust on the label dispenser.
functioning normally. ♦ Check whether the label stock is positioned correctly.
【Note】
If any problems occur that are not described here, please contact your dealer.

EZ1000 Plus User Manual 33