Professional Documents
Culture Documents
GPHC Standards For Pharmacy Professionals
GPHC Standards For Pharmacy Professionals
professionals
May 2017
Standards for pharmacy professionals
May 2017
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About us The General Pharmaceutical
Council regulates pharmacists,
pharmacy technicians and registered
pharmacies in Great Britain.
What we do
Our main work includes:
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Standards for pharmacy professionals
May 2017
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The standards and Applying the standards
pharmacy students 13 Pharmacy professionals are personally
and trainees accountable for meeting the standards and
must be able to justify the decisions they make.
9 The standards for pharmacy professionals 14 We expect pharmacy professionals to consider
are relevant to all pharmacy students and these standards, their legal duties and any
trainees while they are on their journey relevant guidance when making decisions.
towards registration and practice. The
standards explain the knowledge, attitudes 15 The standards and supporting explanations
and behaviours that will be expected of do not list the legal duties pharmacy
students and trainees if they apply to join professionals have, as all pharmacy
the register. professionals must keep to the relevant laws.
Relevant guidance is published by a number
10 They should be interpreted in the context of organisations, including professional
of education and training and used as a leadership bodies, other regulators, the
tool to prepare students and trainees for NHS, National Institute for Health and Care
registration as a pharmacy professional. Excellence and Scottish Intercollegiate
Guidelines Network, as well as by the GPhC.
11 Pharmacy students and trainees should
consider the standards as they move closer 16 There will be times when pharmacy
to registration and professional practice, and professionals are faced with conflicting legal
should read them alongside other relevant and professional responsibilities. Or they may
documents that are provided by initial be faced with complex situations that mean
education and training providers. they have to balance competing priorities.
The standards provide a framework to help
The standards them when making professional judgements.
Pharmacy professionals must work in
and registration partnership with everyone involved, and make
sure the person they are providing care to is
their first priority.
12 The standards are designed to reflect what
it means to be a pharmacy professional.
They are also at the heart of initial education
and training, registration and renewal as
a pharmacy professional, and continuing
fitness to remain registered.
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Standards for pharmacy professionals
May 2017
for pharmacy
safety and wellbeing of patients and
the public. Professionalism and safe
and effective practice are central to
professionals that role.
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Person-
centred
care
Leadership Partnership
working
Speaking
up about
concerns Safe and Effective communication
effective care
Professional
Confidentiality knowledge
and privacy and skills
Professional Professional
behaviour judgement
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Standards for pharmacy professionals
May 2017
Standard 1:
Pharmacy professionals must provide
person-centred care
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Standard 2:
Pharmacy professionals must work
in partnership with others
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Standards for pharmacy professionals
May 2017
Standard 3:
Pharmacy professionals must
communicate effectively
• adapt their communication to meet the needs of the person they are communicating with
• overcome barriers to communication
• ask questions and listen carefully to the responses, to understand the person’s needs and
come to a shared decision about the care they provide
• listen actively and respond to the information they receive in a timely manner
• check the person has understood the information they have been given
• communicate effectively with others involved in the care of the person
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Standard 4:
Pharmacy professionals must maintain, develop
and use their professional knowledge and skills
• recognise and work within the limits of their knowledge and skills, and refer to others
when needed
• use their skills and knowledge, including up-to-date evidence, to deliver care and improve
the quality of care they provide
• carry out a range of continuing professional development (CPD) activities relevant to their
practice
• record their development activities to demonstrate that their knowledge and skills are up
to date
• use a variety of methods to regularly monitor and reflect on their practice, skills
and knowledge
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Standards for pharmacy professionals
May 2017
Standard 5:
Pharmacy professionals must use
their professional judgement
• make the care of the person their first concern and act in their best interests
• use their judgement to make clinical and professional decisions with the person or others
• have the information they need to provide appropriate care
• declare any personal or professional interests and manage these professionally
• practise only when fit to do so
• recognise the limits of their competence
• consider and manage appropriately any personal or organisational goals, incentives or
targets and make sure the care they provide reflects the needs of the person
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Standard 6:
Pharmacy professionals must behave
in a professional manner
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Standards for pharmacy professionals
May 2017
Standard 7:
Pharmacy professionals must respect and
maintain a person’s confidentiality and privacy
• understand the importance of managing information responsibly and securely, and apply
this to their practice
• reflect on their environment and take steps to maintain the person’s privacy and
confidentiality
• do not discuss information that can identify the person when the discussions can be
overheard or seen by others not involved in their care
• ensure that everyone in the team understands the need to maintain a person’s privacy
and confidentiality
• work in partnership with the person when considering whether to share their information,
except where this would not be appropriate
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Standard 8:
Pharmacy professionals must speak up when
they have concerns or when things go wrong
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Standards for pharmacy professionals
May 2017
Standard 9:
Pharmacy professionals must
demonstrate leadership
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General Pharmaceutical Council @TheGPhC
25 Canada Square, London E14 5LQ TheGPhC
T 020 3713 8000 /company/general-pharmaceutical-council
E [email protected] www.pharmacyregulation.org