FACULTY OF BUSINESS

A REPORT ON FIELD WORK STUDY CONDUCTED AT KABALE

DISTRICT LOCAL GOVERNMENT IN THE IT OFFICE.
FOR THE MONTHS OF AUGUST AND SEPTEMBER, 2022

BY
MATSIKO JOHNSON
REG NO. BTVO62/2022/B/C/M/345

THE INTRNSHIP REPORT SUBMITTED TO THE FACULTY OF BUSINESS

IN PARTIAL FULFILMENT OF
THE REQUIREMENTS FOR THE AWARD OF A NATIONAL CERTIFICATE IN
INFORMATION AND COMMUNICATION TECHNOLOGY
AT
AFRICAN COLLEGE OF COMMERCE AND TECHNOLOGY

AUGUST 2022

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 DECLARATION
I MATSIKO JOHNSON declare that this is my own report that has never been submitted to
any institution of higher education for the award of certificate, diploma or bachelors.

Signature...........................
MATSIKO JOHNSON

Date...............................

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 APPROVAL
This is to certify that this field training by MATSIKO JOHNSON was under the supervision
of MR HABASA TOBIAS Agency supervisor and MR AMUTUKWASIZE COSMAS
college supervisor and is ready to be submitted to the department of Faculty of business at
African College of Commerce and Technology.

Signature.......................
MR HABASA TOBIAS
Organization supervisor
Date...........................

Signature........................................
MR. AMUTUKWASIZE COSMAS
College Supervisor
Date..........................

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 DEDICATION
I dedicate this writing to God Almighty my creator, my strong pillar, my source
of inspiration, wisdom, knowledge and understanding. He has been the source
of my strength throughout this period of internship and on His wings only have
I soared.
I also dedicate this work to my parents Mr.Matsiko Johnson and Mrs. Jackline
Matsiko who have encouraged me all the way and whose encouragement has
made sure that I give it all it takes to finish that which I have started.
To my fellow ICT scholars who have been affected in every way possible by
this quest. Thank you. My love for you all can never be quantified. God bless
you.

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 ACKNOWLEDGEMENT
I want to thank the almighty God who has been always my provider and helper during the
course of doing this report.
I gratefully extend my profound gratitude and sincere appreciation to Mr.
the college supervisor whose functional skills, valuable time, guidance and encouragement
made me to accomplish this report, long live my university supervisor, long live African
College of Commerce and Technology.
I recommend my heartfelt appreciation to Mr. Habasa Tobias and Mr. Daniel the Agency
supervisor for helping and guiding me during the course of doing this internship training.
From the longest depth of my heart I applaud my mum, relatives, friends and course mates
who contributed academically and morally towards the success of my internship training.
May God bless each one abundantly.

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 TABLE OF CONTENTS

DECLARATION.......................................................................................................................i

APPROVAL.............................................................................................................................ii

DEDICATION........................................................................................................................iii

ACKNOWLEDGEMENT......................................................................................................iv

TABLE OF CONTENTS.........................................................................................................v

LIST OF TABLES.................................................................................................................vii

Table 1. Shows schedule for activities done during the industrial training…….............vii

LIST OF FIGURES...............................................................................................................vii

LIST OF ACRONYMS........................................................................................................viii

ABSTRACT.............................................................................................................................ix

CHAPTER ONE.......................................................................................................................1

INTRODUCTION....................................................................................................................1

1.0 Introduction........................................................................................................................1

1.1 LOCATION OF THE ORGANISATION.......................................................................1

1.2 HISTORY OF THE ORGANISATION...........................................................................1

1.3 MISSION............................................................................................................................2

1.4 VISION................................................................................................................................2

1.5 VALUES..............................................................................................................................2

1.6 OBJECTIVES OF THE ORGANISATION....................................................................2

1.7 ACTIVITIES OF THE ORGANISATION.....................................................................2

1.8 ORGANISATION CHART AND MANAGEMENT SYSTEM....................................3

Figure 1: Showing Structure of the organization..................................................................3

1.9 BRIEF BACKGROUND OF THE INDUSTRIAL TRAINING....................................4

1.10 OBJECTIVES OF THE INDUSTRIAL TRAINING...................................................4

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1.11 BENEFITS OF THE INDUSTRIAL TRAINING........................................................4

Table 1. Shows schedule for activities done during the industrial training in summary. .5

CHAPTER THREE: LESSONS LEARNT, SKILLS ACQUIRED AND EXPERIENCE

....................................................................................................................................................8

SKILLS ACQUIRED DURING MY TIME OF INTERNSHIP..........................................8

3.0 Networking..........................................................................................................................8

3.1 Computer repair and maintenance..................................................................................8

3.2 Troubleshooting computers...............................................................................................8

3.3 Website development.........................................................................................................8

2.0 TROUBLESHOOTING, REPAIR AND MAINTENNANCE OF THE COMPUTER

....................................................................................................................................................8

2.1 WEBSITE DEVELOPMENT...........................................................................................8

2.2 NETWORKING................................................................................................................9

3.3 Devices used in Networking........................................................................................9

EXPERIENCE GAINED WHILE AT KABALE DISTRICT LOCAL GOVENMENT 12

3.4 Experiences Gained..........................................................................................................12

CHAPTER FOUR: CHALLENGES FACED AND THEIR SOLUTIONS.....................13

4.0 CHALLENGES FACED.................................................................................................13

4.1.1 SOLUTIONS TO THE ABOVE CHALLENGES.....................................................13

CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATION.................................14

5.0 Recommendations............................................................................................................14

5.1 Conclusion.........................................................................................................................14

CHAPTER SIX: APPENDICES...........................................................................................15

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 LIST OF TABLES AND FIGURES
Table 1. Shows schedule for activities done during the industrial training………5

Figure 1: Showing Structure of the organization.

Figure 2. Shows some of equipment used in networking………………………….…..9

Figure 3 : Showing straight through cable color coding…………………….…10

Figure 4: Showing connecting computer using NComputing………………..…….16

Figure 5: Showing connecting computer using NComputing…………………....…16

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 LIST OF ACRONYMS
HRO : Human Resource Officer.
CAO : Chief Administrative Officer.
ITO : Information Technology Officer.
KDLG : Kabale District Local Government.
CD : Compact Disk.
IT : Information Technology
CPU : Central Processing Unit
ROM : Read Only Memory
RAM : Radom Access Memory
OS : Operating System.
N/A : Not Applicable

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 ABSTRACT
As a requirement of African College of Commerce and Technology for the fulfillment of
requirement for the award of Bachelor’s Degree in Records and Information Management,
every student is required to do fieldwork training.
Chapter one contains introduction of the organization, structure, functions, objectives,
background and source of funds of the host organization.
Chapter two contains position held in the organization, duties and roles performed, work
schedules, work teams/departments, level of accomplishment of assigned duties and roles,
new skills learnt and correlation with the university taught courses.
Chapter three contains challenges faced by the student, recommendations, references,
conclusions and appendices.

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 CHAPTER ONE

INTRODUCTION

1.0 Introduction
The industrial training was conducted at Kabale District Local Government in the IT Office under the
supervision of Information Technology Officer Mr. HABASA TOBIAS. It started on 1Oth August 2022 and
ended on 15th September 2022 and was perfectly done.
The process helped me to extend my heartfelt appreciation to MR. HABASA TOBIAS and NABIMANYA
DANIEL Agency supervisor for being good to me and for his training.

1.1 LOCATION OF THE ORGANISATION.

Kabale District Local Government is located 1km from Kabale town to Makanga hill in south western Uganda.
It lies between 29.450 East longitude and 1000 and 290South of latitude.

1.2 HISTORY OF THE ORGANISATION

It started in 1913 and was founded by C.E. Sulvan a British ruler in Uganda and then it was known as Kigezi
District which later got permanent premises in 1937 at Makanga hill. It was headed by the king of Kigezi
“Rutakirwa Engabo Ya Kigezi”. It then split into four districts that is; Rukungiri, Kisoro, Kanungu and Kabale.
It borders Kisoro in the West, Rukungiri in the North, Ntungamo in the East and Republic of Rwanda in the
south.
The District is headed by the Chief Administrative Officer, on the side of civil services and on the side of
politics it is headed by the chairperson local council five.
The organization is made up of different departments that is; human resource, health, education, marketing,
finance, community based services and statutory bodies.

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1.3 MISSION
To serve the community through coordinated delivery of services which focus on national and local priorities to
contribute to sustainable improvement of quality of people in the District.

1.4 VISION
To have democratic and accountable local government capable of delivering efficient, quality and sustainable
services to the people of Kabale district for social economic transformation and development by 2025.

1.5 VALUES

1.6 OBJECTIVES OF THE ORGANISATION

i. To promote a sound and a sustainable management of records and information for optimal, social and
economic benefits for the present and future generations.
ii. To develop policies, legislations and sustainable standards for management of information and technology
iii. To promote a coordination and well collaboration among various actors in records management.
iv. To mobilize resources for effective management of records in the organization.
v. To improve on the ability of records center and archives center to provide increased research and
references for all people especially researchers now and in future.

1.7 ACTIVITIES OF THE ORGANISATION TO THE SIDE OF ICT

 Formulation of the project district development plans and district work and monitor their
implementation in consultation with the lower local government and the communities.
 initial and formulating of policies for districts
 Provision of technical service and supervision of the construction and maintenance of
infrastructure.
 Promotion of democratic and accountable local government and peace in the district.
 Supports the implementation of the poverty programs in the district.
 Mobilization, collection and management of the revenue of the district and ensuring value
for money in all areas service provisions.

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 1.8 ORGANISATION CHART AND MANAGEMENT SYSTEM
Figure 1: Showing Structure of the organization.

DISTRICT
COUNCIL.

CHIEF
ADMINISTRATIV
E OFFICER.

DEPUTY CHIEF
ADMINISTRATIVE
OFFICER.

Community based Educatio Finance Productio Administratio Works

Planning Health
services n planning n n technical

Human
resource

Central
registry

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1.9 BRIEF BACKGROUND OF THE INDUSTRIAL TRAINING

This training is very important in the progress of my studies. This training has helped me to apply the
knowledge which I have learnt from the college to the normal environment.

I chose to do my internship/field work at Kabale District local Government because of the following reasons;
Kabale District local Government is an agency that focuses on ICT Professionals with a major aspect which
specializes in my office carrier, Research, Networking and Website Development and lastly Programming
which influenced me to do my internship from their and in addition to that, I wanted to gain more skills.

1.10 OBJECTIVES OF THE INDUSTRIAL TRAINING

 To provide students the opportunity to test their interest in a particular career before permanent
commitments are made
 To develop skills in the application of theory to practical work situations.
 To develop skills and techniques directly applicable to their careers.
 To provide students the feel of the actual working environment and to gain practical knowledge and skills
which in turn will motivate, develop and build their confidence.

1.11 BENEFITS OF THE INDUSTRIAL TRAINING

 The industrial training has made aware of the field norms
 The Industrial training has helped me get to work in real work environment which has enabled me to
understand different field ethics
 The Industrial training has also helped me in knowing the latest happenings in the field.
 It helps the students in understanding and using the latest technologies.
 Industrial training can fetch them job offers from good companies.
 The students can get certifications and recommendations from the company after completion of their
training program.

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CHARTER TWO: ACTIVITIES UNDERTAKEN IN SUMMARY
Table 1. Shows schedule for activities done during the industrial training in summary

Note: Most of the activities were done on a repeated basis for better experience gain

ACTIVITY UNDERTAKEN TOOLS AND MATERIALS PROCEDURES USED

USED TO EXECUTE THE ACTIVITY
Computer networking  RJ-45 crimper  I identified the materials to use
(terminated Ethernet cables)  RJ-45  I measure the Cable that was
required.
(this was done in the 2nd week  I then identified the color code.
and last week of the industrial
training)  I then strip the Cable and Prepared
the wires
 I insert Wires and Crimp
 I also then terminated the other
end of the Cable

Computer networking  Solar Winds Network  Connect the router to the modem.
(Configured a router) Configuration  Connect the computer to the router.
Manager.  Go to the router's default IP address
(this was done in the 2nd week  Manage Engine in a browser.
and last week of the industrial Network Configuration
training) Manager.  Sign in with the default username
 WeConfig NCM. and password.
 Blade Logic Network  Open the Wireless settings.
Automation.  Name your network.
 Set an encryption type and
passphrase.
 Save your changes.

Computer networking  Switch I gather the equipment’s I needed first.

(Created a simple LAN)  Server I then got the Ethernet cables and
 Printer connected the devices together.
(this was done in the last week  Ethernet cables
of the industrial training)  Laptop
 Desktop pc

Computer repair and  None only use of Eyes I identified most of the elements on the
maintenance circuit board using eyes and those that I
(identification of elements on failed I used the internet and searched
the circuit board)

(this was done in the first week

industrial training)
Computer repair and  Screwdriver  I first gathered all the needed
maintenance  A Clean requirements.

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(disassembled a desktop Workspace  I then unplugged the computer
computer)  Anti-Static from the power source.
Equipment  I there after unplugged all the
(this was through the industrial computer peripheral items.
training)  Then remove side covers.
 After I disconnect connectors and
remove standalone fans.
 I then remove the storage drive and
the memory (RAM) modules.
 I also remove the power supply
unit and put everything apart on my
clean work space

Computer repair and  Screwdriver  I first gathered all the needed

maintenance  A Clean requirements.
(assembled a desktop Workspace  I inserted the power supply unit
computer)  Anti-Static Equipment  And then inserted a motherboard
and later the storage drive and the
(this was done through the memory (RAM) modules.
industrial training)
 After I connect connectors and
inserted the standalone fans.
 Then inserted the side covers.
 I there after plugged in all the
computer peripheral items.
 I then plugged the computer to the
power source.

Installation of windows 10  Windows installation  I first checked whether the device

latest versions on the different media. meets the Windows 10 system
types of computer in different  Processor: 1 GHz or requirements.
time scheduled. faster CPU.  I later created the USB installation
 RAM: At 2 GB for the media.
(this was done various times 64-bit version.  I then run the installer tool.
through the industrial training)
 I used my installation media.
 I then changed your computer's
boot order.
 I restarted the computer device.
 Completed the installation

Connectivity issues  None only use of Eyes  First identified the issue that caused
(diagnosed connectivity issues and the brain the failure and found out possible
between a printer and a laptop solution of solving them.
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in the office of the Agriculture  internet  I consulted Google were I failed to
officer) remember

(this was done in the 2nd week

industrial training)

 Software suit  I first identified system

Software applications  At least 2GB Ram compatibility to see if it is
(Installation of Microsoft office) compatible with 64bit or 32 bit
 I selected the features I wanted to
(this was done in the 1st week install from the Installation Options
industrial training) tab.
 Then select the drive
 Then entered the Product Key.
 Then a window appeared with
agreement terms and I accepted.
 On the window that appeared next I
choose Install click install
 And then it installed automatically
Software applications  Installed software  I first identified the design function
( working in Microsoft “excel, of the different Microsoft office
power point, Database, Applications.
publisher, outlook”)  I then worked in the designed
application for various functions
(this was done various times
through the industrial training)
Working in Photoshop  Adobe Photoshop  I first created a work plan.
(logo designing, posters,  Where necessary  I later opened adobe Photoshop
banners) internet and used layers, toolbox and others
and completed the Kabale District
(this was done various times Local Government logo
through the industrial training)
Internet  Fast internet  I always opened the available web
(downloading files) browser and later searched the files
(this was done various times I wanted.
through the industrial training)  I then downloaded them using
various download managers and
websites for example the 4k
downloader for videos, filehors,
softlay and others for software

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CHAPTER THREE: LESSONS LEARNT, SKILLS ACQUIRED AND EXPERIENCE
SKILLS ACQUIRED DURING MY TIME OF INTERNSHIP
3.0 Networking.
During my industrial training period at KABALE DISTRICT LOCAL GOVERNMENT, I gained a lot of
experience on various field of computer Science especially networking due to the fact that we installed LAN at
the company and also I repaired Ethernet cables which we found faulty

3.1 Computer repair and maintenance.

Computer maintenance and repair, I learned how to repair, replace the damage computers components for
example RAM, Hard disk, Keyboard, Monitor, CD Rom drives, processors, power supply etc., maintenance of
the computer by blowing dust out of the computer using the blower and many other safety measures for the
computers.

3.2 Troubleshooting computers.

I gained experience on fault finding in individual major computer components and how to troubleshoot the
computer system as a whole especially in scenarios where the computer does not display anything on the
monitor.

3.3 Website development.

I was able to develop a good website using html, visual studio code languages using notepad and brackets as
my text editor.

2.0 TROUBLESHOOTING, REPAIR AND MAINTENNANCE OF THE COMPUTER

Below are some of the steps we followed during fault finding and troubleshooting some of the computer
systems.
Step 1
We checked the color of the light that the monitor produces when the computer is powered on, this determines
whether the computer is receiving signal from the computer. The monitor may show blue light when the
monitor is receiving signal from the computer and yellow light when it’s not.
Step 2
Removed the VGA cable from the monitor, and then power on, if the monitor is in good condition then it will
display “NO SIGNAL”, this confirm that the problem is with the VGA cable.[1]
Step 3
Replace the VGA cable with the working one to confirm that there is problem with the VGA cable.

2.1 WEBSITE DEVELOPMENT.

This was through Creation of web layout design, writing, code, and usability testing, maintaining company
websites and managing site content with the help of my supervisor. I was able to design a website with my
fellow students whom I was doing internship with.

2.2 NETWORKING
Networking is the process of connecting two or more computers so that they can communicate and share
information and share resources together.
Types of networks.
MAN: Metropolitan Area Network: This is a computer network that covers the continent by connecting
different states.

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WAN: Wide Area Network: A WAN is a data communications network that covers a relatively broad
geographic area e.g. one city to another, one country to another.
LAN: Local Area Network: It can be under one building and its wiring should not exceed 100M wire length.
PAN: this signifies Personal Area Network , smaller than a LAN for example a computer and a phone.
This basically involved cable termination, IP configuration and drawing a ground Network plan for my area of
internet.
3.3 Devices used in Networking.

Router: this is a key device that is used on wireless network connection to enable the computer to access the
internet.
Switch: This is a device used to connect more than one computer on a wired network to communicate to one
another.
Network cables: These come in different flavors; cat5, cat6, coaxial and fiber optic cables respectively.
RJ45: Wires are fixed in following a given color code then crimped using a clipping tool.
The clipping tool: It is used for both cutting the cables and then crimping them in the RJ45

Network card: This enables computers to link to the network and internet, without it, communication on a
network may not be possible.
Tower clips: Is a tool used to hold the cables that run on the walls and they come in different sizes
Repeater: Is a network device used to boost the signals on the network when the cables are running long
distances
Hub: Is a network component used to Connect different computers on the network, nowadays they are rarely
used, because have been replaced by switches since they serve the same purpose
Trucking: Is a tool used to protect cables against physical damage
Cable tester: Is used for checking cables if they are working properly after they have been terminated

Figure 3. Shows some of equipment used in networking.

Terminating Ethernet Cables

Types of cables
Straight through cable and Crossover cable; For the straight through cable, both side are equal, they take
standard A or standard B on both sides while for the crossover, one side takes standard A on one side and B on
the 2nd side. The rollover is arranged in such a way that if side A is from 1 to 8, then B will be from 8 to 1. It is
used to link switch to switch or hub to hub or router to router.

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Termination of the network cables.
A network cable is a physical medium through which different devices are connected to the network. In this
case the two cables were terminated, that is to say:
i. A straight through cable. This is the type of network cable that connects Computer to hub, switch, or
router. It has the following color coding on both ends as in the table;

Table 3: Showing straight through cable color coding.

Side A Side B

Light orange light orange

Orange Orange
Light green Light green
Blue Blue
Light blue Light blue
Green Green
Light brown Light brown
Brown Brown

Get the wires lined up correctly and then straight. Then I clipped off the top millimeter so that they are all the
same length and stick out about half an inch from the insulated part.

Figure 4: Inserting a wire in RJ-45

I inserted the RJ-45 jack on the wires with the clip tool facing me.
After inserting RJ-45 jack on the wires, I inserted the jack into the clipper and press down tightly on the tool to
seal the wires in the RJ-45.
ii. A crossover cable.
This type of cable can be used to directly connect two computers to each other without the use of a hub
or a switch. The ends on a crossover cable are different from each other and are as shown in the table
below:
Table4: Showing Cross over cable color coding

Side A Side B
Light orange Light green

Orange Green
Light green Light orange

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 Blue Blue

Light blue Light blue

Green Orange
Light brown Light brown
Brown Brown

The following are the steps I took in making a network cable:

Step1. I took the roll of UTP cable and cut the cable to length using the clipping tool. The length depends on
your choice but I would advise to be 2 inches or three
• Here I splice the end by using the clipping tool to expose the unshielded twisted pairs.
• I took each twisted pair and made four wire strands, each going out from the center of the wire.
• Now here I took the individual twisted wire pairs and untwist them down to individual wires in the following
order: Striped Orange, Orange, Striped Green, Blue, Striped Blue, Green, Striped Brown, and Brown
• Next, I grasped the wires with my thumb and index finger of your non-dominant hand. Took each wire and
snug them securely side by side.
• Using the cutting blade of the crimp tool, I cut the ends off of the wires to make each wire is of the same
height as the other.
• Still grasping the wires, I insert the RJ-45 jack on the wires with the clip facing away from you.
After inserting RJ-45 jack on the wires, I inserted the jack into the crimper and press down tightly on the tool
to seal the wires in place. Once I made the first head, I repeated steps two through eight. When untwisting the
wires down to sing strands, you can use the following
Order: Striped Green, Green, Striped Orange, Blue, Striped Blue, Orange, Striped Brown, and Brown.
After making the second head, I plunged in the cable to test connectivity using the cable tester, and enjoyed
viewing the light go through both sides simultaneously.

EXPERIENCE GAINED WHILE AT KABALE DISTRICT LOCAL GOVENMENT

3.4 Experiences Gained

I got practical experience in solving various computer related problems ranging from hardware to software and
also got to know more about computer hardware.
Communication skills, I gained skills on how to communicate with employers and workmates with different
personalities
Leadership skills, I learnt how to manage people with different personalities
Networking skills, I gained a lot of experience in networking i.e. creating a network doing various
configuration such as configuring a router and a switch, Ethernet cable termination etc...

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CHAPTER FOUR: CHALLENGES FACED AND THEIR SOLUTIONS
4.0 CHALLENGES FACED

 During computer repair and maintenance most of the computer components were technical and required
more knowledge beyond our course for example the power supply which needed more knowledge of
electrical engineering.
 During the computer maintenance that is to remove dust out of the computers, I had no mask to protect
us from inhaling dust.
 We had problem with the internet connection during programming since I designed the software using
text editor that was new to us i.e. Brackets so we relied on internet to get to know how to use it.
 Power issues – during my intern power was not stable it was on and so it interrupted my work since I
had computer on required work plan most

4.1.1 SOLUTIONS TO THE ABOVE CHALLENGES

 The organization should fuel the standby generator every time.
 The government should provide enough funds to care for Kabale District local government.
 The College should provide enough learning materials to their students during internship.
 Kabale District Local government should provide lunch allowances to cater for their internees to solve
the hunger problem during lunch hours.

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CHAPTER FIVE: CONCLUSIONS AND RECOMMENDATION
5.0 Recommendations
I recommend that internship training under the department of information technology and computer science
should be conducted every year as new technology is emerging each and every day so that students can keep
updated to the new technologies used in businesses.
I also recommend that the department of information and communication technology should always
communicate to the students of internship to tell them their supervisor when it is still early such that they keep
in tough communicating to each other.
I also recommend our College to improve and update the curriculum to suit the studies to the current job
market, that is to say more practical work should be emphasized than theory.
The College should give industrial training allowance to students so that they can get the necessities required
during their training for example transport costs.

5.1 Conclusion
During the period for industrial training at KABALE DISTRICT LOCAL GOVERNMENT, we started by
orientation on the first day followed by a number of projects that I did and are listed below in a chronological
order;
We started by computer component identification, assembling and disassembling, computer troubleshooting,
computer software installation, computer repair and maintenance, networking, and lastly software development
i.e. asset tracking system.
I gained a lot of experience during my industrial training which includes, Computer programming with HTML,
PHP, and MYSQL for databases Languages

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CHAPTER SIX: APPENDICES

6.0 industrial training introductory letter

14
6.1 acceptance letter

15
Figure 3: Showing connecting computer using NComputing

Figure 3: Showing clipping using RJ-45

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