Zeeshan Updated Resume

ZEESHAN ASLAM JESHU
Email: [email protected]
Contact: 7488204898
Current Location: Bangalore (Karnataka)
Hometown: Jamshedpur (Jharkhand)
LinkedIn ID: https://www.linkedin.com/in/zeeshan-aslam-0250a5163/
Objectives:
Experienced professional with 2.5 years of experience in Marketing & sales Industry as pre sales customer
relations and Support with Also 4 months of working Experience in Core Stream. Seeking an opportunity to
expose my skills & explore more in the field of Customer Relations, Senior Executives, Business
Development, Team Leading and Sales Manager while making a significant contribution to the success of
the company.
Professional Experience:
Process Analyst
Bread Financial
January 2023 – till date
 Recognize when to leverage resources to resolve customer inquiries.

 Ensure compliance with relevant procedural and regulatory guidelines and service-level
agreements.
 Demonstrate attention to detail and accuracy by analyzing and drawing conclusions
based on data.
 Demonstrate outstanding verbal and written communication skills when working with
internal and external partners.
 Explain complex topics in a clear and concise manner.
 Respond well under pressure and appreciate ambiguity as a normal business condition.
 Give and accept feedback as a matter of practice.
 Document interactions and update consumer accounts in company systems.
 Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily
work.
 Customer Care Team Lead.
P.M.C. Engineer
A.B.R. Architects & Associates Private Limited, Chattisgarh
May 2018 - Oct 2018 (4 Months)
A.B.R. Architects & Associates Private Limited is a Real Estate Construction company which
usually undertakes the Project of Pradhanmantri Aawaas Yojna, thereby helping to grow and
transform the Rurals into Suburbans.
Roles & Responsibilities:
⮚ Overseeing ongoing construction projects in Building & apartments

⮚ To ensure that all work aspects comply with project specifications and that construction is
completed on time and within budget.
⮚ The Quality, Strength & Proportion of Material including all Tests were done by me, like Cube
Testing, Sand Testing etc.
⮚ To check the proper allotment of Bars, Bricks in relevant alignment as specified in the
layout drawing.
Pre-sales Associate
Livspace, Bangalore
Aug 2019 - May 2021 (1 Year, 10 Months)
Livspace is India’s most admired interior designing brand which promotes both commercial and
residential projects. Home Interiors, Decors, Loose and Custom Furnitures are it’s major products
of which it provides services in pan India. Lead generated and converted by my interactions with
clients had highly impacted the company’s revenue and also very much Effected The Revenue of
the Firm.
Roles & Responsibilities:
⮚ As a Pre-sales Associate it was My Duty to acquire the New Acquisition of Clients with their
Complete Details and Requirements.
⮚ To Generate Potential Leads and Assign it to the Relevant Interior Designers on Basis of their
requirements.
➢ Arranging the meetings with Designers to help the Clients with The Designs and Quotes.
➢ The Closures and Conversions also lead to my additive bonuses and Incentives.
⮚ To Guide Newly Hired Interns to get on track for reaching their quarterly targets.
⮚ To Monitor and Boost the growth of Interns in order to compensate additional

targets.
⮚ Reach out to prospective customers on the basis of the lead given by BDM.
⮚ Interacting with customers for project conversions via calls and also handled their queries &
objections via Mails.
⮚ Ability to identify FHD & MKW and understand the scope of project based
on requirements.
⮚ Schedule the briefing call with a DP through canvas, CM should assign a DP

based on availability.
⮚ Follow-up with cx and make sure the call happens on the scheduled time.
⮚ Ensure that proposals are presented on time & feedback from the customer on the
proposal.
⮚ Deactivation retargeting, understand the reason behind customer not choosing to work
with us & if it can be resolved.
Personal Achievements:
⮚ Achieved sales target of 12 projects in a span of 1.10 year thereby delivering total business of
54 Lacs to the company, & acquiring to position 3rdin my team.
⮚ Have ability to mentor juniors to reach the overall target of team.
Inside-Sales
Associate Medibuddy,
Bangalore
Nov 2021 - 2022 (1 Year, 1 Month)
Medibuddy is a trusted online cashless platform which provides health benefits like
Annual Health Checkups, RT-PCR, Isolation, Lab Tests, Home Sample Collection and
Pre Employment Health Checkups to all the corporate and retail customers.
Roles & Responsibilities :
⮚ Counseling around 100 customers over the phone every day who have
downloaded DocsApp, Following up with them and converting them into
sales.
⮚ Influencing consumer choice and preference of service by following a prepared

script to give relevant specialty information.
⮚ Maintaining procedures, processes, and quality on all the calls.
⮚ Expedite the resolution of customer problems and complaints to
maximize satisfaction.
Personal Achievements:
⮚ Over achieved monthly sales target thereby providing 10+ Lakhs revenue only in
December month with dedicated performance.
⮚ Acquired the 5th position in my team out of 27 outbound members and 15th position In
total including the Inbounds of 54 Candidates Total Strength.
⮚ Have ability to mentor juniors to reach the overall targets of team and providing relevant
Tools training to the newly onboarded associates.
Tools on which familiar with:

Hubspot, Canvas, Microsoft Excel/ Word/ Powerpoint, MButility, Funisto, Zoho Sheet, Exotel, ALT
Work-Life, Qandle, Slack, Leadsquared, Taz, Procheck, SumHR, Google Sheet, Ubona, CRM,
ZingHR, Ameyo, Gmail G-suite and Zoho-Mail etc.
Skill-set:
Customer service, Customer Relations, B2B2C sales, Excellent Communication, Flexibility,

Adaptability, Inbound and Outbound Sales Consultant, Troubleshooting / Problem
solving, Business Development, Objection Handling, Strategic planning, Collaboration and
Team Building, Lead Generation/ Qualification/ Conversion.
Educational Qualifications:
⮚ Bachelor in Civil Engineering (B.E.) from Ghousia College of Engg. (VTU) in the
year 2017
⮚ Intermediate from Rajendra Vidyalaya, Jamshedpur in year 2012
⮚ Matriculation from Rajendra Vidyalaya, Jamshedpur in year 2009
Personal information:
⮚ Permanent Address :- Above ICICI ATM, Noor Colony, Old Purulia road,
Road No.26, Zakirnagar, Jamshedpur.
⮚ Languages known :- English, Hindi, Urdu, Bhojpuri, Hyderabadi
⮚ Aadhar no. = 966605403192
⮚ Passport no. = R1909410

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ZEESHAN ASLAM JESHU

 Recognize when to leverage resources to resolve customer inquiries.

May 2018 - Oct 2018 (4 Months)

Roles & Responsibilities:

⮚ Overseeing ongoing construction projects in Building & apartments

Roles & Responsibilities:

⮚ To Monitor and Boost the growth of Interns in order to compensate additional

⮚ Schedule the briefing call with a DP through canvas, CM should assign a DP

⮚ Have ability to mentor juniors to reach the overall target of team.

Nov 2021 - 2022 (1 Year, 1 Month)

Roles & Responsibilities :

⮚ Influencing consumer choice and preference of service by following a prepared

⮚ Maintaining procedures, processes, and quality on all the calls.

⮚ Expedite the resolution of customer problems and complaints to

Tools on which familiar with:

Customer service, Customer Relations, B2B2C sales, Excellent Communication, Flexibility,

⮚ Intermediate from Rajendra Vidyalaya, Jamshedpur in year 2012

⮚ Matriculation from Rajendra Vidyalaya, Jamshedpur in year 2009

Road No.26, Zakirnagar, Jamshedpur.

⮚ Languages known :- English, Hindi, Urdu, Bhojpuri, Hyderabadi

⮚ Aadhar no. = 966605403192

⮚ Passport no. = R1909410

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