Professional Documents
Culture Documents
459211413-BUSINESS-STUDIES-PROJECT-ON-PRINCIPLE-OF-MANAGEMENT (2) - Removed
459211413-BUSINESS-STUDIES-PROJECT-ON-PRINCIPLE-OF-MANAGEMENT (2) - Removed
Observations:
Q. Do you have all the authority connected with your
work?
Ans: Yes
Observation:
Q. Do you get an order from more than one boss?
Ans: Yes
Explanation: The shift manager of the industry was asked to
respond about the principle of unity of command. The
manager replied that dual subordinations existed. I.e. she
received order from more than one boss. It clearly states
that the principle of unity of command is not being
implemented in the organization.
Unity of Direction
Meaning: According to this principle, teams with the same
objective should be working under the direction of one
manager, using one plan. This will ensure that action is
properly co-ordinated.
Applicability in NATHU’S
Observation:
1)The store is divided into three sections of departments-
a) Operations b) Training c) Human Resource
Development(HRD)
2)All the three units were headed by three different
individuals.
3)Every head kept a watch on the activities of their own
unit.
This situation tells us that THE PRINCIPLE OF UNITY OF
DIRECTION is being implemented in the company.
Subordination Of
Individual Interest
To General Interest
Meaning: According to this principle, the interests of an
organization should take priority over the interest of any
one individual employee. The interest of an employee
should not be allowed to become more important than
interest of the organization.
Applicability in NATHU’S
Observation:
Q. Do you give top priority to the interest of the company?
Ans. Yes.
Explanation: With respect to this principle of management,
the shift manager i.e. at the time of training, they taught
the employees to keep the unit of the organization at the
top level on the basis of this organization at the top level on
the basis of this response, it can be arrested that the
individual employees of the company gave priority to
general interest of the organization on the individual
interest.
Remuneration of
Employee
Meaning: According to the principle the employee should
be paid fair remuneration which gives them atleast a
reasonable standard of living. Employees’ satisfaction
depends on fair remuneration for everyone.
Applicability in NATHU’S
Observation:
Q. Do you get reasonable remuneration?
Ans: Yes
Explanation: Regarding this principle of management, the
shift manager was asked to express her opinion. She was
satisfied with the remuneration which she was receiving.
We can conclude that the employees of the company are
happy about the remuneration policy of the company.
Therefore, it can be said that this principle of management
is implemented in the company.
Centralization &
Decentralization
Meaning: According to this principle, the superiors should
adopt effective centralization instead of complete
decentralization.
Applicability in NATHU’S
Observations:
Q. Are the daily decisions made by the person concerned?
Ans. Yes
Q. Are the major decision taken only by the higher
authorities?
Ans. Yes
Explanation: Regarding this principle, the shift manager was
asked two questions. First was about the routine decision
and other was regarding the major decision. The shift
manager said that the routine decisions were taken by her
and the concerned employees. On the other hand, the
major decisions were taken by higher authorities. This
shows that the company does not adopt a complete
centralization on a complete decentralization. It can be said
that the company follows the principle in an efficient way.
Scalar Chain
Meaning: According to this principle, one organization
should have a chain of authority and communication that
runs from top to bottom. It should be followed by the
managers and the subordinates both. Employees should be
aware of where they stand in the organization’s hierarchy
on the chain of command.
Applicability in NATHU’S
Observations:
Q. Does the senior of your boss directly communicated with
you?
A. No
Explanation: A particular chain has t be followed in the
company as said by the shift manger.
The chain is as follows:
Owner – Marketing Manager – Area Couch – Restaurant
General Manager (RGM) – Assistant Restaurant
Manager(ARM) – Shift Manager – Internal Development
Programme (IDP) – sustain team member, house keeper. In
any case, the chain can’t be broken. It shows that the higher
officials of the company cannot be broken. There scalar
chain is implemented in the company.
Order
Meaning: According to this principle, a right person should
be placed at the right job, right place, and time according to
their skill. The work places facilities must be clean, tidy and
safe for employees. Everything should have in its place.
Applicability in NATHU’S
Observations:
1. It was observed all the units had arranged their goods in
a proper and orderly maintain.
2. Whenever the material/goods got scattered because of
the rush of the customers, it was immediately reserved
in a proper place.
3. All the employees were observed to be working in their
divided place of work.
Applicability in NATHU’S
Observations:
Q. Does your company give equal remuneration to all the
employees doing a similar job?
Ans. Yes.
Observations:
Q. Does your boss give importance to your suggestion?
Ans. YES
Applicability in NATHU’S
Observations:
• The mangers were seen using the word “We” instead of
“I”.
• It was also observed that the manger shows interest for
their subordinates.
Explanation :
The above observation shows that the principle of ESPIRIT
DE CORPS is being followed in the company.
Conclusion
According to the survey I conducted from the employees
and the interview with the shift manager of Nathu’s
Sweets, Sunder Nagar, the 14 principles by the Henri
Fayol regarding management, are mostly applicable.
Nathu’s Sweets, follows the principle of general
management:- Division of work, Authority &
Responsibilities, Unity Of Direction, Subordination Of
Individual Interests To The General Interests,
Remuneration of Employees, Centralization &
Decentralization, Scalar Chain, Order, Equity, Stability Of
Personnel, Espirit De Corps. It partially follows the
principle of Discipline and principle of Initiative & does
not follow the principle of unity of command.