Tech Note 966

Changing the Wonderware Information Server Computer Name
Tech Note 966

All Tech Notes, Tech Alerts and KBCD documents and software are provided "as is" without warranty of any kind. See the Terms of Use for more information.
Topic#: 002788
Created: May 2013
Introduction
In some cases it is necessary to change the computer name where Wonderware Information Server is installed and running. This Tech
Note provides the steps needed to get Wonderware Information Server running after the computer name has been changed.
Application Versions
Wonderware Information Server 4.0 and later.
Procedure
1. Change the computer name of the Wonderware Information Server computer and reboot. In this example, the WIS computer
name is changed from win2k8base to dutestit.
2. Do one of the following:
• If the computer has WIS installed but not Historian then follow Tech Note 742 Renaming a Computer that Hosts a Stand-
Alone SQL Server Instance.
• If the computer has WIS and Historian installed then follow Tech Note 777 Changing the Server Name for Historian Server
10.0 and Tech Note 920 Resolving Disabled ActiveFactory Reporting Website for Wonderware System Platform R2.
3. Open the Registry and change the ServerName key to the new computer name in the following folder:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Wonderware\SuiteVoyager\AdminDB.
file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 1: AdminDB/ServerName Key
4. Change the Reporting Services configuration for the new computer by completing the steps in Tech Note 743 Configuring
Reporting Services 2008 Configuration for a New Host Name in Windows 2008 R2.
5. Replace the old server name with the new server name in all additional places in the Wonderware Information Server. These
includes
Data Source Manager (Figure 2 below)

FiGure 2: Data Source ManaGer
Factory Alarm Manager (Figure 3 below)

FiGure 3: Factory Alarm ManaGer ConfiGuration
WinXML Exporter (Figure 4 below)

FiGure 4: WinXMLExporter ConfiGuration
Archestra Web Exporter (Figure 5 below)

FiGure 5: ArchestrA Web Exporter ConfiGuration
Troubleshooting
Problem
ArchestrA Reports is not working. Even after following Reporting Services Configuration the Archestra Reports may not work and you will
see the errors shown in Figures 6 and 7 below).

FiGure 6: ArchestrA Reports Error MessaGe

FiGure 7: ArchestrA Reports Server Error
Solution
Uninstall and then reinstall the ArchestrA Reporting feature of Wonderware Information Server. To uninstall the ArchestrA Reporting
feature, uncheck that feature (Figure 8 below).

FiGure 8: WIS Uninstall
Problem
Historian Client Trend hangs when clicking Trend under ActiveFactory in the Portal, or in localhost/afweb.
Solution
Resolved by running Historian Client Trend, then deleting/adding Server names in Tools/Servers (Figure 9 below).

FiGure 9: Trend Server Name ConfiGuration
References
Tech Note 742 Renaming a Computer that Hosts a Stand-Alone SQL Server Instance
Tech Note 743 Configuring Reporting Services 2008 Configuration for a New Host Name in Windows 2008 R2
Tech Note 777 Changing the Server Name for Historian Server 10.0
Tech Note 920 Resolving Disabled ActiveFactory Reporting Website for Wonderware System Platform R2

D. Ujifusa
Tech Notes are published occasionally by Wonderware Technical Support. Publisher: Invensys Systems, Inc., 26561 Rancho Parkway South, Lake Forest, CA 92630. There is also
technical information on our software products at Wonderware Technical Support.
For technical support questions, send an e-mail to [email protected].
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Changing the Wonderware Information Server Computer Name

2. Do one of the following:

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 1: AdminDB/ServerName Key

Data Source Manager (Figure 2 below)

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 2: Data Source ManaGer

Factory Alarm Manager (Figure 3 below)

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 3: Factory Alarm ManaGer ConfiGuration

WinXML Exporter (Figure 4 below)

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 4: WinXMLExporter ConfiGuration

Archestra Web Exporter (Figure 5 below)

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 5: ArchestrA Web Exporter ConfiGuration

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 6: ArchestrA Reports Error MessaGe

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 7: ArchestrA Reports Server Error

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 8: WIS Uninstall

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

FiGure 9: Trend Server Name ConfiGuration

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

For technical support questions, send an e-mail to [email protected].

file:///C|/inetpub/wwwroot/t002788/t002788.htm[5/9/2013 11:12:56 AM]

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