TAMEKA N.

ALLEN, MBA

O.C.G.A. §50-18-72(a)(21)

November 11, 2023

Developmental Associates, LLC

510 Meadowmont Village Cir #299
Chapel Hill, North Carolina 27517

Subject: City Administrator Position for the City of Augusta

Dear Hiring Committee,

I am excited to submit my application for the City Administrator position with the City of
Augusta. With a deep commitment to public service, a track record of effective municipal
leadership, an innovative mindset and a passion for driving positive change in our
community, I am confident in my ability to contribute to the continued growth and
prosperity of Augusta.

My qualifications for this role include:

1. **Municipal Leadership: ** With over 31 years of experience in municipal

administration to include over 20 years as the Chief Information Officer (CIO). I have
also served as Deputy City Administrator for ten years and Interim Administrator for one
year, in which, I have successfully managed city departments, balanced budgets, built
successful teams and worked closely with elected officials to implement policies that
benefit citizens.

2. **Strategic Planning:** I have a proven ability to develop and implement strategic

plans that address the unique needs and challenges of an organization, as well as, a
community. I have been recognized for numerous performance awards and community
initiatives.

3. **Financial Management: ** I have a strong background in budgeting and financial

management, optimizing and rightsizing resources while ensuring efficient public
services and maintaining fiscal responsibility.

4. **Community Engagement: ** I am dedicated to fostering transparency, community

involvement, and open communication. I have a track record of engaging with residents,
businesses, and stakeholders to build consensus and address concerns. During my tenure,
I have created many citywide programs.

5. **Policy Advocacy: ** I am skilled at advocating for the city's interests at local and
regional levels, collaborating with government agencies, and securing funding for
important projects.
Augusta's commitment to its residents and vision for the future aligns with my own
dedication to public service and community development. I am enthusiastic about the
opportunity to lead and continue to work collaboratively with the commissioners and city
staff to achieve our shared goals.

Enclosed is my resume, which provides further details about my qualifications and

achievements. I am eager to discuss how my experience and skills can contribute to
Augusta's continued success.

Thank you for considering my application. I look forward to the possibility of working
together to enhance the quality of life for the residents of Augusta.

Sincerely,

Ms. Tameka Allen

Enclosure: Resume
 TAMEKA N. ALLEN, MBA

O.C.G.A. §50-18-72(a)(21)

EXECUTIVE PROFILE

Business and technology visionary with a proven track record of driving organizational success by
effectively translating business strategies into human capital strategies and tactical duties. More than
nine years' experience in performing dual executive roles within the city government. Strong record of
success in managing all aspects of organizations. Proven ability to bring the benefits of technology to
solve business issues while managing costs and risks. Significant understanding of operational and
policy issues in government environments. Considerable experience in leading organizations through
all facets of strategic analysis and realignments including measuring performance, while maintaining
the highest level of business ethics. Demonstrates the passion to establish goals and develop plans to
establish positive results.

Key Skills & Abilities: Team Building; Change Management; Organizational Development; Project
Management; Policy Management; Performance Management; Innovation; Process Improvement;
Strategic Realignment; Budget Development; Contract Negotiations; Customer Service Driven;
Community Focused; Multi-Tasker

PROFESSIONAL EXPERIENCE

City of Augusta Government, Augusta, GA November 2014 to Present

Chief Information Officer

Directs the overall planning, operation, and administration of the Information Technology Department
to include goals and objectives, priorities, policies, procedures and standards for a staff consisting of
over 50 employees. Manages and operates an Operating Budget of approximately $6M and a Capital
& SPLOST Budget of over $20M. Responsible for all aspects of strategic technology planning,
implementation and support for the technology needs of over 2800 government employees, over 6000
devices and over 150 locations throughout the city.
► Presented the Information Technology 3-Year Strategic Plan to the governing body to address
the technology needs for the city from 2023 - 2025
► Overseeing the implementation of Augusta's Land Mobile Radio System (LMRS) project
estimated at $15M.
► Partnering with various departments to develop continuous improvement and business
processes by utilizing technology.
► Continuing to advocate community involvement by implementing Augusta's Cyber & Robotics
Summer Camp to offer Augusta's youth valuable exposure and training in technology.
► Presents the Technology Annual Report to the governing body to demonstrate the highlights
and accomplishments made by the Information Technology Department.
 TAMEKA N. ALLEN, MBA
O.C.G.A. §50-18-72(a)(21)
Resume - Page 2

City of Augusta Government, Augusta, GA January 2014 to November 2014

Interim City Administrator

Managed the day-to-day operations of the city government to include over 2700 employees and an
annual budget to exceed $720M. Advised Mayor and Commission on financial conditions and future
needs of the government and made recommendations. Established comprehensive, efficient, and
professional systems of financial planning and control, personnel management, training, compensation,
purchasing, inventory control, strategic planning and citizen engagement. Prepared, submitted, and
executed the proposed budget.
► Developed the City's 2015 Annual Budget which exceeded $720M and balanced for the first
time in over 5 years without going into the city's reserve funds, while providing our public
safety sector with a salary increase and the remaining employees with a cost of living
adjustment.
► Provided hands on coordination and established a strong team to address the clean-up needs
resulting from Augusta's worst snow and ice storms, which resulted in an estimated $17.5M
damage and communication with the Federal Emergency Management Association (FEMA) &
Georgia Emergency Management Association (GEMA).
► Established Augusta Citizen Survey to promote citizen engagement with the city government.
► Facilitated the Mayor and Commission Retreat and established goals for the respective
departments.
► Established and implemented specifications for government wide organizational reviews.
► Developed and implemented a Department Directors training program to promote continuous
process improvements.

City of Augusta Government, Augusta, GA July 2004 to January 2014

Deputy Administrator (Dual Role as Chief Information Officer)

Assisted the City Administrator in managing the day-to-day operations of the city government to
include over 2700 employees and an annual budget to exceed $700M. Planned, organized, controlled,
and reviewed the major division of the Administrator's Office. Engaged in assisting in budget and
analytical support for the Administrator and Commission. Directly supervised and provided support
for the following departments: License & Inspections, Planning & Development, Housing &
Community Development Procurement, Human Resources Transportation, 311, and other special
projects that were assigned.
► Provided assistance in developing a reorganization plan of the city government to streamline
the organization. This provided improved efficiency and effectiveness in meeting the needs of
the citizens. Phase I of this project saved over $2M.
► Developed and implemented the successful reorganization of the Housing and Community
Development Department for improved operating efficiencies - and federal government
mandates.
► Facilitated the execution of Standard Operating Procedure Manuals for governmental
departments.
► Developed and implemented citizen awareness programs to include the city's annual report,
Focus Forward.
► Implemented the Augusta Government Leadership Program (AGLP) to improve leadership
effectiveness by developing the knowledge, skills and abilities of Augusta employees.
 O.C.G.A. §50-18-72(a)(21)

► Developed and implemented a plan to establish a 311 Program to improve the service levels
and customer service to the citizens.
► Expanded the city's Employee Incentive Program, to include an Annual Retiree Banquet at no
cost to the city.

City of Augusta Government, Augusta, GA August 2001 to July 2004

Chief Information Officer

Directs the overall planning, operation, and administration of the Information Technology Department
to include goals and objectives, priorities, policies, procedures and standards for a staff consisting of
48 employees. Manages and operates an Operating Budget of approximately $6M and a Capital &
SPLOST Budget of over $20M. Responsible for all aspects of strategic technology
planning, implementation and support for the technology needs of over 2800 government employees,
over 6000 devices and over 150 locations throughout the city. Engineered the improvement of
Information Technology's performance and service levels.
► Developed a high performance customer service driven team, which has been recognized with
numerous awards to include: Ranked in the top 10 for over eight years for Digital Cities
Award an annual recipient of the A+ Sunny Award for Government Website Transparency and
recipient of the Special Achievement Award in GIS Award (SAG).
► Establishes the vision to promote and identify the annual technology programs for the city.
► Recruits, develops, motivates and retains a diverse staff that delivers results and savings.
► Developed and implemented performance measures to outline the annual goals of the
department.
► Developed an annual technology retreat for continuous improvement of staff and
organizational development.
► Created the in-house Application Development Division of Information Technology that
provided a significant cost savings to the City of Augusta.
► Created the Information Technology Help Desk, which improved customer service to all
customers of Information Technology, including employees and citizens. This increased
customer satisfaction to its current rating of 98%.
► Developed technology strategy and initiatives aligned with the city's vision, goals and
objectives.
► Established controls and reporting requirements to implement technology best practices and
measure performance.
► Implemented various team-building exercises to improve departmental performance.
► Implemented outreach programs to promote technology within our community such as Camp
Data, a technology camp offered in the summer for the youth and a Cyber & Robotics Camp
for middle grade students.

City of Augusta Government, Augusta, GA 1998 to 2001

Applications Manager

Managed and directed the Application Division of the Information Technology Department. This
division consisted of a staff of twelve personnel that was responsible for project management, business
process analysis, in-house application systems development, Geographical Information Systems and
daily support of all software applications utilized by the City of Augusta. Responsible for defining
project budgets and cost management, as well as negotiating contracts with software vendors and
service providers. Also responsible for creating strategic plans that streamlined and improved project
 O.C.G.A. §50-18-72(a)(21)

implementation throughout the entire software life cycle. Developed, modified and improved the
standards for which the system development personnel operated.
► Managed the implementation of the citywide Financial Application ERP System. (This system
included Finance, Procurement, Payroll, Human Resources, etc.)
► Implemented the Utility Billing System, which billed over 70,000 commercial and residential
customers.
► Responsible for Y2K compliance of all software applications.
► Developed a Standards Committee to present best practices for application implementation.
► Formed Special Task Groups to initiate improved relations and foster teamwork.

Held a series of computer oriented positions with the City of Augusta from 1995 to 1998 to include the
positions of Project Manager, Application Developer/Programmer and Computer Operator.

EDUCATION

AUGUSTA STATE UNIVERSITY, Augusta, GA

Master of Business Administration (MBA)

SAVANNAH STATE UNIVERSITY, Savannah, GA

Bachelor of Science (BS) - Computer Science
Associate of Science (AS) - Computer Engineering

ITILv3 Certification
Certificate of Management Development Program, UGA Carl Vinson Institute
Certificate of Local Government Chieflnformation Officer, UGA Carl Vinson Institute

PROFESSIONAL AFFILIATIONS

Georgia Government Management Information System (GA GMIS)

International Government Information System (GMIS)
Armed Forces Communications and Electronics Association (AFCEA)
Women In Technology (WIT)
Technology Association of GA (TAG)
Georgia Digital Government Advisory Board Member
Richmond County Board of Education Cyber Board Member
Augusta Digital Inclusion Advisory Board
Leadership Augusta