EL I AS ER L I N EEKEL A K APO LO ’ S RE SU ME

CONTACT DETAILS: +264 81 479 4590/+264 81 446 1829/ Email:[email protected]

PROFESSIONAL I’m a sales-orientated professional, with expertise in client relationship management,

SUMMARY
customer satisfaction and retention. I possess astute business knowledge, and I have
experience in contributing to strategic planning while delivering improvements in processes.
I have perfected my communication and negotiation skills and mastered my abilities to
develop sales pitches both face to face and through telephone to sell services and
products.

WORK HISTORY 1. Position: Area Consultant

Company: Bidvest Steiner (Pty) Ltd
Duty Station: Oshakati
Dates of Employment: 01 March 2023 – Current
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
RESPONSIBILITIES
• Developing and maintaing the current client base (retention and growth);
• Identifying new business;
• Build and maintain relationships with all our customers;
• Promote additional products and services through well-organized sales
presentation;
• Conducting price increase negotiations;
• Completing Surveys
• Ensuring installations are fully completed;
• Achieve monthly sales targets.

2. Position: Digital Marketing Officer

Company: Intellectus Campus Namibia (Pty) Ltd
Duty Station: Ongwediva
Dates of Employment: 01 February 2021- 29 October 2021
RESPONSIBILITIES
• Planned, designed, building and maintained our social media presence;
• Engaged in brand building using traditional advertising methods and techniques;
• Provided first-class service to all Intellectus Campus clients through a range of
relevant communication channels to build positive relationships;
 • Provided individuals and group career counseling and presentations as required;
• Resolved complex queries and transactional inquiries received in person or via post,
phone and email including customer complaints;
• Processed registrations, examination, exemptions and other customer related paper
documents as required;
• Provided support for members, employers and office staffs as directed;
• Prepared statistical reports to analyze data from client interactions and key
activities.
3. Position: Affluent Financial Advisor
Company: Sanlam Namibia Holdings (Pty) Ltd
Duty Station: Ondangwa
Dates of Employment: 01 June 2019- 25 January 2021
RESPONSIBILITIES
• Used financial principles knowledge of life insurance products, recommended and
sold insurance policies to clients by constructing portfolio of investments that are
well suited to the client's needs;

• Successfully sourced and developed individuals and corporate clients base through
networking prospecting;

• Provided accurate and truthful advice to clients;

• Maintained a sound knowledge of the company’s products, ensured that affordable

and appropriate products are provided to suit each individual's needs.
4. Position: Administrative Officer
Company: Quick Printing Services CC
Duty Station: Ondangwa
Dates of Employment: 01 May 2018 – 31 May 2019
RESPONSIBILITIES
• Maintained company's administrative requirements, by performing clerical tasks
such as typing, fillings, preparing invoices and quotations;

• Assisted my fellow colleagues with printing, binding and other sales activities;

• Determined work priorities and scheduled works, expedite work flow for my
colleagues;

• Ordered and taking stock of the office supplies and manage inventories;

• Being a point of contact for staffs and external stakeholders;

• Handled client's interactions giving detailed, personalized, friendly and polite

service to ensure customer retention;
 • Identified further sales opportunities.

EDUCATION 1. Name of the Institution: Namibia University of Science and Technology

BACKGROUND Qualification: Master of Marketing
Status: In progress

2. Name of the Institution: International University of Management

Qualification: Bachelor in Marketing Management (Honors)
Status: 2013-2017-completed in standard duration

3. Completed NSSCO Certificate in 2011

AWARDS & Institution: Impact Tank Namibia

CERTIFICATION
Certification: Certificate of Participation in Business & Entrepreneurship,
Finance & Funding Instruments, Soft Skills and Design Thinking & Innovation
Year Obtained: 01 December 2021

Institution: Sanlam Namibia Holdings (Pty) Ltd

Certification: Certificate of PST: Life Risk Policy Products
Year Obtained: September 2020

Institution: Namibia Financial Literacy Initiative

Certification: Certificate of Financial Literacy Training for SME
Year Obtained: March 2015

● Digital and social media, advertising

PROFFESIONAL and marketing skills; • Leadership qualities to lead and
ATTRIBUTES & SKILLS ● Strong copywriting and editing skills motivate a team;
with ability to design graphics contents • Excellent team working,
and videos for social media collaboration and networking skills;
promotions and campaigns; • Organizational skills, with the
● Knowledge and understanding of capacity to prioritize and work
algorithms and search engine across multiple projects;
optimization; • Skills in data analysis and
• Creative skills for contributing new interpreting statistics;
and innovative ideas;
• Strong communication and people
skills for articulating ideas to
colleagues and clients;
OTHER INFORMATION • Languages: English and Oshiwambo
• Driving License: Code B (5 years driving experience)
• Knowledge of SAP software
• Knowledge of CRM Software
• Health Status: Excellent

MICROSOFT OFFICE • Word-Excellent

PROFICIENCY
• Excel-Good
• PowerPoint-Excellent
• Outlook-Excellent
• Publisher-Excellent

HOBBIES AND INTERESTS

Participating in social activities, playing football, love travelling, reading non-fictional,
solving puzzles as well as do picture and video editing.

REFERENCES

Mrs. Roberta da Costa Dr Roberts Kopano

Sanlam Namibia Holdings(Pty) Ltd Intellectus Campus (Pty) Ltd
Business Development Manager Academic Operations
+264 81 126 5412 +264 85 333 2468

Ms Rauresia Shiningayamwe Mr Otniel Shimutwikeni

Eager College of Education Namibia Marshall Ranger
Director Medic Officer
+264 81 759 5266 +264 81 711 2707