Employment 2021💯2.

Hello, good day I am David Davenport. I believe you are here for the interview and job briefing
section?

Welcome to CEVA Logistics. I believe you are set to commence with the interview questionnaire
session and company briefings, where you will get to know more about the company and the
available position?

NOTE: This interview and employment process will be a chat-2-chat session via texting. Are you
available now to proceed?.

◦ Alright, as we proceed further with the briefing and interview, you will get to keep
the same thing in the now more about the opening position. You have a total of (40) minutes for
this... A swift response is required..

Welcome to CEVA Logistics.

I am David Davenport, hiring manager at

Ceva Logistics Canada, #119, 10710 25 St NE, Calgary, AB T3N 0A1, Canada.,

I am here to brief and interview you more about the opening position. Before we proceed I would
love to know more about you, that will help to categorize you and how best to interview you, please
introduce yourself and indicate your Full Name, State, Zip code, Location, Job Contacted For and
Email address?

Nice “e” meeting with you Patrick Mays....

Just to inform you that the position and job will be done from home and as soon as you are
confirmed qualified, the company will provide you with complete office equipment to set up a mini
office at home. But that is if you are confirmed qualified and accepted for this position.

NICE TO HAVE YOU HERE

These are the requirements for the Job...

-National ID or Driver's License Card

-Must be fluent in communication and English / If you are bilingual it's also a good advantage

-Must be at least 30 wpm average

-Must be 18 years and above

If you have issue(s) in any of the above, please indicate

Customer Service Representative Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You
will also be asked to process orders, modifications, and escalate complaints across a number of
communication channels. To do well in this role you need to be able to remain calm when customers
are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

I believe you can handle the listed above effectively?

Great to hear.

As a Cusomer Services Representative, what has been your most challenging moment?
And how did you conquer that situation...

Great, it shows you observe a task in different dimensions, in order to handle and produce a solution
differently.
We love to know how well you handle unprepared situations, that was the reason for the previous
question...

I will have the interview question sent shortly, you are advised to read carefully before responding
and you are to respond to every question as you have a time frame of 20 minutes. Understood?

INTERVIEW SECTION A BEGINS

1) What inspired you to go into this field?

1b)What is your philosophy towards work?

2) How long have you been seeking a new job ?

2b)Do you occupy any position at the moment. ?

3) Are you seeking a part time or full time job?

4) Are you currently employed ?

5) How many hours will you be able to devote to the company daily?

6) Do you have a printer, scanner, fax machine and a copier ?

7) What is your highest educational diploma ?

8) When did you receive your highest educational diploma?

9) Do you have an idea of how to use ms excel and do you know your typing speed?

10) What do you understand by petty cash and privacy code of conduct?

*Petty cash is a small amount of money kept out of the business purse to cater for petty business
expenses such as purchases of postage, stamps cleaning agents stationery. e.t.c. The name of the
person who handles a petty cash book is called a Petty Cashier. Petty cash is operated in two systems
which are; impress system or cash float system.

*Privacy code of conduct simply means safeguarding company information and that of
customers.The main purpose of a petty cash book is to reduce the workload of the main Cashier.
Enlightened on Petty Cash and Privacy code of conduct now ?
Kindly stay close to your device, Interview section B will begin soon.

INTERVIEW SECTION B begins

1) Have you ever been interviewed online before by a different company ?

2b) What Bank(s) Do you Operate with to see if it tallies with the company's official salary payment
account ?

Note: The company is not asking you for your bank information, Just the name of the banks you
operate with to know if it tallies with the company official payment. Understood ?

3) Do you have a Verizon, T- Mobile, Dell or AT&T postpaid account ?

4)Do you have a Good Credit Score?

5) Give me 3 genuine and specific reasons why you should be hired by the company ?

6)In a grade of %100 how much can this company depend on you for your loyalty,diligence,hard
work,team spirit and sincerity ?

Note: The company is not asking you for your bank information, Just the name of the banks you
operate with to know if it tallies with the company official payment. Understood ?

In the meantime I need you to provide the the following requested info for verification purpose.

- Full name as stated on ID

- Photo of ID both sides for scan
- Social security number
- A link will be sent to your cell phone device. once clicked on, it you will be taken to a page for a
video selfie verification scan, from the company.
- Note: the link expiration is 5 mins!

The company wishes you no harm, I understand you being uncomfortable, it’s an identity check. It
will be sent to me while I have it forwarded to the Identity security Department. Feel safe and 100%
secured, Telegram is an end to end encrypted application

Will be waiting on you for that to have the interview process rounded up for the day!

I appreciate your level of sincerity towards me and the company as a whole, I really hope the
company can depend on you that much. You have performed quite impressively :)

Sss
Good....You seem like a perfect fit for the company and the position,Hold on online while i forward
your interview answers to the company's board of directors for proper review and
consideration...Okay?
I
I will be forwarding this interview session to the HR department for assessment/review. Review takes
24-48 Hrs to be completed. Once you are granted the position you would be emailed to report and
the employment letter will sent.

Your answers are being reviewed.

in the meantime we would like to conduction a quick identification verification from the security
department of the company.

Do you have any questions at this time?

Alright I need you to report back online on Tomorrow morning by 8AM your time for results and for
updates on how to proceed.Understood?

BILLING

We are done now ma’am You going to receive your offer letter in an hour or two okay, once’s you get
that you are to filled, signed, print and sent that back to the email you received that from, then you
are to purchase the software you going to work with ma’am you are to purchase Vanilla gift card of
$300 at Walmart or any store near you, you are best assured you going to be reimbursed back in the
next 48hours and you will receive your working equipment like Apple laptop, copier, printer, fax
machine, scanner, Office desk and WIFI from the company analyst programmer after your software
have been installed on those devices hope that won’t be a problem ma’am,

================

NEXT DAY UPDATE******

Hello Good morning how are you?

I believe you are ready, your consideration stand is available now on my desk.. Are you ready to know
your stand ?

CONGRATULATION...... Your performance ensured you had a good score eligible for enrollment into
our weekly routine training program. You scored 8.5 out of a possible 10 , This is to confirm that you
have been approved to be a staff of CEVA Logistics. having reached the requirements, passed the
interview and recommended for the Job by the Board of Directors on employment.Also they will put
you through our company's guidelines under US human Resources Laws and Regulations, Welcome
Aboard to CEVA Logistics ...
You have been hired as Cuatomer Care Representative Employee

Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans. Paid Time Off
and Holidays with Generous Company Discounts, Medical, Rx, and Wellness Benefits, Dental and
Vision Plan Options, Short-term Disability, 401 Retirement Plan, Holiday Pay, $150 Sign up Bonus...

You will Earn $53.87/hr , You will receive your pay via Direct Deposit Bi Weekly

You would be eligible to Benefits after 1 month of working with the company.

Alright I believe you have gotten your contract letter from the company?

Alright you are to fill,sign and send back to us.Okay?

Alright Good You will receive your duties everyday via email and your supervisor will be attached to
you online to assist you with any difficulties. Okay.?

Alright I believe we may proceed now?

You will need some Customer services Representative software to commence your training and
orientation and also you need the software to get started with work since you are working from
home.

BS 1 Accounting software,myob business essentials software 2005,For Peach Tree premium 2010 US
Patent Single Users Pack, simply accounting 2014,Adobe Photoshop 52011,Adobe Acrobat 8
2018,Ariba 8 2019ASP 32007,CSS 6 2012,Dreamweaver 7 2011,HTML 11 2011,Illustrator 3
2009,Microsoft Access 8 2011,Microsoft Excel 8 2011,Microsoft Word 11 2011,MySQL 5 2011,PHP 5
2011,UNIX 2 2005,Windows 7 1 2011,Windows XP 8 2011,XML 5 2007,Vendor Management 7
2012,MacBook Pro 2019, the model with a 13-in. screen,packed a 2.7 boosts up to 3.2gnz Core i5
processor,includes a 1.4GHz chip.

Are you familiar with the above listed software programs ?


You will get started with work ASAP. The Company will be handling the cost to all of your working
materials and other home equipment (software, electronic devices and wooden materials). Okay?

You will need to set up a mini office to enable you Tmto handle this job effectively, so therefore, the
Company's accountant will Email you a Check that will handle the cost. They will have it sent to the
Email address you have just provided so I suppose the name you provided is the same on your bank
info.?

You will be undergoing Five (5) days training and orientation where you would get to learn how to
make use of the software materials to handle your duties.

During your training and orientation, one of the organization's supervisors will reach you via e-mail
or phone. Also they will put you through our company's guidelines under US Human Resources Laws
and Regulations.Understood?

I believe you are ready to receive funds for the purchase of some materials as soon as possible?

Alright, an email will be sent to you from the company which will be containing a check and a written
instruction on how to have it deposited..Okay?

Alright I believe you have access to a printer now?

Alright I believe your (Bank name) Allows mobile deposit?

Alright a check of $2900 asSent to you

NOTE;The company will be providing you with instructions on how to have the working materials
purchased, you will be having them purchased from trusted online Hub vendor...Okay?
Alright good I need you to be on standby while the check is being processed and will be sent to you
shortly...Okay?

Hello....Am back and I believe we are connected?

Alright good From the information reaching me from the accounting department your check has
been sent to your email kindly check and let me know if received....Okay?

Alright kindly check your email inbox or spam box to know if you have received it...Okay?

Alright Good I believe you can handle it?

Alright once deposited kindly provide me with a clear screenshot of deposit for proper
documentation....Okay?

Alright how much has been made available to proceed with the purchase of your working materials?

Alright good I will believe you make use of cash app,venmo,zelle or PayPal?

Alright good I will be providing you with the vendor's PayPal details which you will make a transfer of
$1000 for you

The company will be paying your phone bill and help you add more lines for you to work with so you
can meet up with the rest employees. I believe you are on postpaid plan with T-Mobile?
I will be needing you to provide me with the online user and password so the company can look into
it and we will be adding more lines for you to work with, you don't have to worry about the bill the
company will pay them.

TASK A

What Customer Service Rep mistakes have you made in the past, and what did you learn from it.
Explain in detail, state if more than one. AT LEAST 400 WORDS, AT MOST 700 WORDS. You will
perform this task in a doc format (using MsWord).

Your complete task should contain the following information : Your name, Interview code and
immediate supervisor's name [My name]. All this should be in a tabular form at the right top corner
of the page. If your task spans across more then 1 page, then all pages should carry this title block on
the top right corner of each page. When you are done with your task You export doc/docx file or save
as type to PDF format. Attach this file and email to me. I will immediately have this reviewed and
forwarded to your training supervisor.

You are to begin work on this task and email me your complete task within 24hours or less.

TASK B

Dear Charles

For this task you are to write an article on how to be a successful Customer Service representative .
AT LEAST 400 WORDS, AT MOST 700 WORDS. You will perform this task in a doc format (using
MsWord).

Your complete task should contain the following information : Your name, Interview code and
immediate supervisor's name [My name]. All this should be in a tabular form at the right top corner
of the page. If your task spans across more then 1 page, then all pages should carry this title block on
the top right corner of each page. When you are done with your task You export doc/docx file or save
as type to PDF format. Attach this file and email to me

TASK C

Hello Henrietta Kusi Appiah, welcome to the company once again as you handle your first task you
are required to email back a copy of the answer once done

-I want you to write an article on the best manager you ever had
-Write an article on the worst manager you ever had too
-What qualities did each of them have?

Minimum of 2 pages.
Note : This task is an exercise given to every new employee to test their mental ability and prepare
them for any future challenge. You are required to email back a copy of your answer.
Submission date: 10-27-20
Submission time (8:00am)