Aayush Jaiswal

"Dedicated Engineering Student with a passion for Customer

success and Team Leadership in the EdTech industry and
Saas-Based Company. Proven ability to effectively manage
customer relationships, drive user engagement, and lead cross-
functional teams. Skilled in communication, problem-solving, and
technical acumen, ensuring seamless implementation of educational
solutions. Excels in analyzing data to enhance user experience,
while fostering a customer-centric culture for achieving optimal
CONTACT results."
Nagpur, India 440030

+91-77690373333 EXPERIENCE
Customer Success Manager
aayushjaiswal166@gm Sourcewiz - Gurgoan, India
ail.com • Guided new customers through the onboarding process, helping
10/2022 - 06/2023

them set up and configure our SAAS solution to align with their
specific business requirements. This involved understanding their
SKILLS goals, providing technical support, and ensuring a smooth
transition onto our platform.
• Communication Skills
• Conducted regular check-ins with customers to gain a deep
• Empathy
understanding of their evolving needs, challenges, and
• Problem-Solving
objectives. This allowed me to tailor our services and features to
• Product Knowledge
best suit their changing requirements
• Technical Proficiency
• Played a critical role in customer renewals and expansion
• Time Management
opportunities. By demonstrating the positive impact of our
• Negotiation Skills
solution on their business, I helped drive renewals and identified
• Data Analysis
upselling opportunities that could benefit their operations.
• Customer-Centric
• Organized training sessions and workshops to educate customers
Mindset
about the features and functionalities of our SAAS product. This
• Leadership
ensured they were equipped to leverage the solution to its full
• Metrics-Driven
potential.
Approach
• Actively gathered feedback from customers about their
• Customer Retention
experiences, pain points, and suggestions for improvements. This
Strategies
valuable feedback was relayed to our product and development
teams to enhance the user experience.
• Focus on building long-term relationships rather than short-term
LANGUAGES
transactions. Happy SMB customers are more likely to become
Hindi: First Language loyal customers and refer others to your business.
English: C2
Customer Success Manager
Proficient Classplus - Noida, India
• Developed and maintained strong, long-lasting customer
04/2022 - 10/2022

Hindi: C2
relationship
Proficient • Manage the client onboarding processes, ensuring that client
Marathi: B2 expectations and goals are fully met
• Work closely with other departments within the company to
Upper Intermediate ensure proper handling of customer issues
• Generate market research to identify business trends, provide
business updates to existing clients, and conduct customer
INTERESTS feedback in order to discover potential areas of improvement.
Traveling • Acted as customer voice within organisation by staying aware of
Cricket customer needs and providing valuable feedback internally.
Bowling • Maximised revenue retention by identifying service and utilisation
Cooking trends and developing action plans to address issues.

Associate Key Account Manager

Classplus - Noida , India
• Maintaining Client relationships for smoother operations and

08/2021 - 03/2022
promoting the business
• Responsible for overall account performance in the defined
category
• Suggest solutions that answer clients' needs and want
• Build a portfolio from 10 Lakh to 80 Lakh from existing clients.

Team Leader
Extramarks Education India Pvt Ltd - Nagpur, India
• Possess a competitive spirit and desire to meet and exceed daily
02/2020 - 07/2021

sales goals
• Handling a team of 6 members and guiding them appropriately to
get a business of 05-07 lakhs every week from B2C selling
• Maintain strong knowledge of all products, accessories, pricing
plans, promotions, and service features.
• Maintained excellent employee relationships by cultivating
supportive, positive and helpful working environment.
• Monitored operations to ensure employees followed relevant
procedures and worked towards defined Key Performance
Indicator (KPI) targets.
• Planned employee workloads and delegated tasks strategically to
meet seasonal fluctuations in demand.

Business Development Executive

Extramarks Education India Pvt Ltd - Nagpur, India
• The process involved converting new CRM leads
04/2019 - 01/2020

(salesforce.extramarks.com) into leads by having a phone call

and finally making appointments for direct sales
• Worked in a very competitive, revenue-driven, and field-intensive
role where I visited prospects and converted them into paid
subscribers based on a freemium business model
• Understanding client needs and offering solutions and support.
• Cold and warm called 120 new and existing accounts per day.
• Developed business growth plans by identifying key clients,
critical targets and priority service lines.
• Answered customers' questions regarding products, prices and
availability.

EDUCATION
06/2020
Bachelor's of Engineering Computer Science Engineering
G.H. Raisoni College of Engineering - Nagpur, MH