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Presentation B2B Commerce Webinar 23 6 20
Presentation B2B Commerce Webinar 23 6 20
experience”!
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 10
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 11
xx
Webinar
CEN |B2B Commerce Experience
CX Performance | Robert
Management Kooloos
| March 2020 | 23-06-2020 © Capgemini
© Capgemini 2020.
Invent 2020. AllAll rights
rights reserved |
reserved. 12
1
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 13
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 14
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 15
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 16
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 17
Paul van Drunen Martijn de Glopper
Senior Senior
Solution Engineer Account Executive
B2B Commerce Cloud Commerce Cloud
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 18
Unexpected Changes Bring New Challenges to B2B
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 19
What Keeps our B2B Customers Up at Night?
How do I help my sales team
and service agents who are
How do I get online fast to overwhelmed by customer
keep serving my customers? support needs?
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 20
Resilience And Leadership in the Industry
How Businesses are Mobilizing to Respond to COVID-19
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 21
The B2B Digital Inflection Point
COVID-19 has accelerated the move to online channels
2x
increase in importance
of digital vs. traditional
sales 2x 62%
of B2B buyers want self-
more likely to be chosen service ordering
if offer great digital
experiences
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 Source: McKinsey © Capgemini 2020. All rights reserved | 22
The Importance of Digital Channels is Growing
Significant preference for self-serve experiences across the B2B sales cycle
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 25
Salesforce Customer 360
Your platform for the digital imperative
= ROI
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 26
Introducing Salesforce Commerce Cloud
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 28
Lower Costs and Grow Sales with B2B Commerce
Sell More
Digitize sales to sell more, and empower sales reps to
focus on activities that matter most
Service Better
Drive efficiencies with a single view of the customer,
and deliver streamlined service on any channel
Innovate Faster
Deploy ecommerce on the world’s #1 trusted cloud,
and scale with a broad ecosystem
Ship to multiple
2-click reordering
locations
Sales Service
Custom ISV
Apps External Data
Mulesoft
Platform
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 30
Lower Costs and Grow Sales with B2B Commerce
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 31
Lead the Way with B2B Commerce
HEALTHCARE & LIFE
MANUFACTURING CONSUMER GOODS SCIENCES, SOFTWARE &
MORE
+225% 442
YoY Order Live
Growth Storefronts
10.2M orders
+21% QoQ
in 6 months
10.3M 2.4M
Products Orders / Month
26K average Products
+17% MoM
per Storefront
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 32
Hi, we’re Threekit.
3
3
Our roots go back to
Hollywood and the
start of 3D on the web
3
4
Online Sales have
grown more in the
last 8 weeks, than
the last 10 years
83%
of buyers point to product
visuals as the most
influential factor in online
purchasing decisions.
3
6
Combining Product
Visuals with Commercial Creative
Business Rules is
Critical.
Visualise Products with Threekit for
Salesforce
Integrated to Salesforce
Prebuilt integration tying products, options, and
pricing to product images
38
Product Visualisation
is Delivering Results
for Customers
● Accurate Product Information
● Opportunities for Self-Service
● Improved Purchasing
Experience for Customers and
Partners
Thank
You.The Future of Visual Selling is
Here.
Live Demo
Salesforce’s B2B Commerce platform
combined with Threekit
Stephane Ollier
Solution Engineer Threekit
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 41
Response to COVID-19 :Quick Start for Commerce
Coming
Available
soon!
April
Now!
For Who:
Companies in CPG, HLS, High Tech and
Manufacturing
Why now?
Salespeople are no longer able to sell in-person and
need to move Sales online in order to expand reach,
continue selling, and lower the cost per sale.
What is new?
A complete, all-in package to launch a B2B
Commerce site in <5 weeks. Add ERP and 3rd party
integrations in <12 weeks*.
Includes:
Salesforce B2B Commerce product
SI implementation, configuration, & launch
90 days of SI Managed Services GO-LIVE IN JUST
Integrations to 3rd-party apps*
Set-up:
Data load
5
WEEKS!
Implementation, Configuration & Launch
Available:
Globally
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 *Integrations in <12 week 2020.
© Capgemini package
All rights reserved | 42
Quick Start B2B Commerce Option #1
Goal: Allows companies to accept orders from their B2B Customers in < 5 weeks
Quick Start for B2B Commerce — Simple SI Setup
$105K/year — Low Volume Orders
OR
$153K/year — High Volume Orders
Key
Salesforce B2B Integrations
License B2B Order Portal Managed Service Not available as part
3 month min commitment of this solution
Notes:
● Year 1: $105K or $153K min; includes mandatory 3 month minimum on managed service
● Terms: Net 90 days (Salesforce)/Net 60 days (SI Partner)
● After 3 month period, managed service is $4K/month
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 43
Quick Start B2B Commerce Option #2
Goal: Allows companies to accept orders from their B2B Customers in <12 weeks
Quick Start for B2B Commerce — Integrated SI Setup
$147K/year — Low Volume Orders
OR
$195K/year — High Volume Orders
Key
Integrations
Partner Contract(s)
Salesforce B2B Managed Service
B2B Order Portal for
License 3 month min commitment
Payment, Tax,
Shipping
Notes:
● Year 1: $147K or $195K min; includes mandatory 3 month minimum on managed service
● Terms: Net 90 days (Salesforce)/Net 60 days (SI Partner)
● After 3 month period, managed service is $4K/month
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 44
Featured Salesforce Commerce Cloud Clients
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 45
Thank you, please ask your questions!
Link to recorded webinar will be send soon Ask your questions via chat or mail
Webinar B2B Commerce Experience | Robert Kooloos | 23-06-2020 © Capgemini 2020. All rights reserved | 46