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  • Apollo Hospitals The Journey of Digital Transformation

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    prabal parashar
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    Apollo Hospitals embarked on a digital transformation journey to enhance patient care and operational efficiency during the COVID-19 pandemic. The transformation included leadership training, engaging patients across all channels, and providing employees with tools. Apollo launched virtual consultations, self-service kiosks, and personalized patient onboarding. Going forward, Apollo aims to scale exceptional experiences across centers, enhance data analytics, and adapt to changing healthcare landscapes.

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    Apollo Hospitals embarked on a digital transformation journey to enhance patient care and operational efficiency during the COVID-19 pandemic. The transformation included leadership training, engaging patients across all channels, and providing employees with tools. Apollo launched virtual consultations, self-service kiosks, and personalized patient onboarding. Going forward, Apollo aims to scale exceptional experiences across centers, enhance data analytics, and adapt to changing healthcare landscapes.

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    © All Rights Reserved
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    181 views9 pages

    Apollo Hospitals The Journey of Digital Transformation

    Uploaded by

    prabal parashar
    Apollo Hospitals embarked on a digital transformation journey to enhance patient care and operational efficiency during the COVID-19 pandemic. The transformation included leadership training, engaging patients across all channels, and providing employees with tools. Apollo launched virtual consultations, self-service kiosks, and personalized patient onboarding. Going forward, Apollo aims to scale exceptional experiences across centers, enhance data analytics, and adapt to changing healthcare landscapes.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 9

    Apollo Hospitals: The Journey

    of Digital Transformation
    Apollo Hospitals embarked on a remarkable journey of digital transformation, integrating cutting-
    edge technologies to enhance patient care and operational efficiency. The case outlines the pivotal
    shift in healthcare ecosystems precipitated by the COVID-19 pandemic, presenting a compelling
    narrative of Apollo Hospitals' endeavors to embrace digital innovation.

    by prabal parashar
    Apollo's Digitalization Strategy
    1 2 3

    Leadership Omni-presence Workforce


    Transformation Transformation Transformation
    The strategy aimed to Engaging patients across all Providing employees with the
    empower leaders at all levels channels from pre-treatment necessary tools for efficient
    for efficient operations to post-discharge wellness. role performance.
    management.

    4 5

    Operating Model Information


    Transformation Transformation
    Leveraging digital Delivering high-quality
    transformation to enhance information to manage
    customer experience and operations effectively.
    operational efficiency.
    Apollo Digital Transformation
    Initiatives
    AskApollo/Apollo247 Registration Kiosk Warm Welcome
    Virtual consultation service Self-service terminals for Enhancing patient experience
    offering convenient access to patient registration, through personalized
    medical professionals. expediting the process. onboarding in hospital wards.
    Apollo's Competitive Strategy
    1 Volume to Value 2 Strong Operational 3 Digital Imprint
    Emphasis on key Focus Increased digital
    specialties and clinical Cost reduction, asset presence and rise in AI
    differentiation. utilization, and capacity.
    operational efficiencies.
    Apollo Group's Reach
    1 Main Locations
    The network includes over 71 hospitals, 148 primary clinics, and 650 diagnostic centers.

    2 Niche Brands
    Offerings under the "Apollo Hospitals" brand, including specialized clinics and
    healthcare facilities.

    3 Research Foundations
    Management of medical education centers and research foundations.
    Challenges and Reflections
    Challenging Paradigms

    The unfolding pandemic questioned traditional metrics and market assumptions, prompting critical
    reflections on future industry dynamics.

    Analyzing customer experience, digital consultations, and adaptability to dynamic healthcare


    landscapes became pressing concerns.
    The Apollo Standards of Clinical Care
    Apollo Quality Program (AQP) Standardization of key areas and medical
    records for patient safety.

    Apollo Clinical Excellence scorecard (ACE1) Balanced scorecard tracking 25 clinical


    quality parameters for hospital efficiency.

    Balanced Scorecards for CoEs (RACE) Comparison of key parameters and


    benchmarking against international standards.
    Future Prospects and Adaptability
    Scalability Data Analytics Market Insights
    Replicating exceptional Enhanced data visualization Adapting to dynamic
    customer experiences for cost, feedback, and healthcare landscapes and
    across all centers and performance evolving patient
    touchpoints. measurements. expectations.
    Card Title
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    et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut
    aliquip ex ea commodo consequat.

    Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
    Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est
    laborum.

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