Proposal Edited

(Azad, 2019)
(Hassan et al., 2022)

(Jahan and Shahria, 2021)
(Johara, 2014)
(Khan and Chaipoopirutana, 2020)
(Rahman et al., 2017)
(Chowdhury et al., 2019)
(Deb and Roy, 2019)
(Hasan, 2020)
(Himel et al., 2021)
(Islam and Salma, 2017)
(Islam and Hossain, 2014)
(Islam et al., 2017)
(Khan et al., 2020)
(Liza,2014)
(Mostafa et al., 2010)
(Rahman, 2014)
(Siddik et al., 2021)
(Zeya, 2022)
Azad, R. I. (2019, January 31). Bangladesh MFS market to gain momentum in 2019, experts say.
The independent. http://www.theindependentbd.com/post/185535
Bangladesh Bank. (2019, December). Mobile Financial Services (MFS) comparative summary
statement. bb.org.bd. https://www.bb.org.bd/fnansys/paymentsys/mfsdata.php
Chowdhury, A. Y., Hossain, A. K. M. A., Habib, M. M., & Yue, X. G. (2019). Role of mobile
financial service in promoting online small business in Bangladesh. IETI Transactions on
Social Sciences and Humanities, pp. 5, 140–148.
Deb, S. K., Deb, N., & Roy, S. (2019). Investigation of factors influencing the choice of
smartphone banking in Bangladesh.
Hasan, M. T. (2020). M-Banking: The Transaction Revolution in Bangladesh. Science
Research, 8(4), 98–107.
Hassan, M. S., Islam, M. A., Sobhani, F. A., Nasir, H., Mahmud, I., & Zahra, F. T. (2022).
Drivers influencing the adoption intention towards mobile fintech services: a study on the
emerging Bangladesh market. Information, 13(7), 349.
Himel, M. T. A., Ashraf, S., Bappy, T. A., Abir, M. T., Morshed, M. K., & Hossain, M. N.
(2021). Users' attitude and intention to use mobile financial services in Bangladesh: an
empirical study. South Asian Journal of Marketing.
Islam, K. A., & Salma, U. (2016). Mobile Banking Operations and Banking Facilities to Rural
People in Bangladesh. International Journal of Finance and Banking Research, 2(4),
147.
Islam, M. M., & Hossain, M. E. (2014, March). Consumers’ attitudes towards mobile banking in
Bangladesh. In The Second International Conference on E-Technologies and Business on
the Web (EBW2014) (Vol. 2, pp. 31-45).

Islam, M. S., Karia, N., Soliman, M. S. M., Fouji, M. H., Khalid, J., & Khaleel, M. (2017).
Adoption of mobile banking in Bangladesh: a conceptual framework. Review of Social
Sciences, 2(8), 01-08.
Jahan, N., & Shahria, G. (2021). Factors affecting customer satisfaction of mobile banking in
Bangladesh: a study on young users' perspective. South Asian Journal of Marketing.
Johara, F. T. (2014). Consumer's pattern and behaviour toward the usage of mobile banking.
International Journal of Academic Research in Business and Social Sciences, 4(8), 166.
Khan, A. G., Mahmud, M. S., & Lima, R. P. (2020). Investigating the relationship between
service quality and customer satisfaction of BKash in Bangladesh. International Journal
of Financial Services Management, 10(1), 1-17.
Khan, M. R., & Chaipoopirutana, S. (2020). Factors Influencing Users’ Behavioral Intention to
Reuse Mobile Financial Services in Bangladesh (No. jmmr251)—Global Academy of
Training and Research (GATR) Enterprise.
Liza, F. Y. (2014). Factors influencing the adoption of mobile banking: Perspective Bangladesh.
Global Disclosure of Economics and Business, 3(2), 199–220.
Mostafa, S. S., Reza, K. J., & Tanvir, A. A. (2010). A Multi-Platform Mobile Banking
Framework for Bangladesh. Retrieved August 21, 2014.
Rahman, A. (2014). The success factor of Mobile Banking Success factor of mobile banking.
BRAC University. Available at: http://dspace.bracu.ac.bd/xmlui/handle/10361/3620
(Accessed: January 22, 2023).
Rahman, A., Hasan, M., & Mia, M. A. (2017). Mobile banking service quality and customer
satisfaction in Bangladesh: An analysis. The Cost and Management, 45(2), 25-32.

Yan, C., Siddik, A. B., Akter, N., & Dong, Q. (2021). Factors influencing the adoption intention
of using mobile financial service during the COVID-19 pandemic: the role of
FinTech. Environmental Science and Pollution Research, 1-19.
Zeya, F. (2022). Impact of COVID-19 on Mobile Banking Adoption: Evidence from
Bangladesh. Journal of Governance and Social Policy, 3(2), 95–107.
This research study focuses on "Why mobile banking is becoming a more reliable customer
service. The first part of this paper includes an introductory explanation of this topic
where research background, problems and purposes are included. The next part discusses
the research objectives, questions, methodology and significance of this research. After
this, the following part is about the Literature review where scholarly articles, journals
and newspapers contributed to understanding this topic. The following parts discuss the
data analysis of primary and secondary data. The required analysis is made to explore the
factors based on the data. One part contains the managerial implications of this research,
where various factors are discussed for managers. Then it describes the limitation and the
future scope of research. Lastly, a paragraph is discussed on the conclusion of this
research and several recommendations. The statistical analysis of SPSS and the survey
Questionnaire are included in the Appendix.

Proposal Edited

Uploaded by

Copyright:

Available Formats

Proposal Edited

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Proposal Edited

Uploaded by

Copyright:

Available Formats

(Azad, 2019)

(Hassan et al., 2022)

The independent. http://www.theindependentbd.com/post/185535

statement. bb.org.bd. https://www.bb.org.bd/fnansys/paymentsys/mfsdata.php

financial service in promoting online small business in Bangladesh. IETI Transactions on

Social Sciences and Humanities, pp. 5, 140–148.

smartphone banking in Bangladesh.

Hasan, M. T. (2020). M-Banking: The Transaction Revolution in Bangladesh. Science

Research, 8(4), 98–107.

emerging Bangladesh market. Information, 13(7), 349.

empirical study. South Asian Journal of Marketing.

People in Bangladesh. International Journal of Finance and Banking Research, 2(4),

Bangladesh. In The Second International Conference on E-Technologies and Business on

the Web (EBW2014) (Vol. 2, pp. 31-45).

Adoption of mobile banking in Bangladesh: a conceptual framework. Review of Social

Sciences, 2(8), 01-08.

Bangladesh: a study on young users' perspective. South Asian Journal of Marketing.

service quality and customer satisfaction of BKash in Bangladesh. International Journal

of Financial Services Management, 10(1), 1-17.

Reuse Mobile Financial Services in Bangladesh (No. jmmr251)—Global Academy of

Training and Research (GATR) Enterprise.

Global Disclosure of Economics and Business, 3(2), 199–220.

Framework for Bangladesh. Retrieved August 21, 2014.

BRAC University. Available at: http://dspace.bracu.ac.bd/xmlui/handle/10361/3620

(Accessed: January 22, 2023).

satisfaction in Bangladesh: An analysis. The Cost and Management, 45(2), 25-32.

FinTech. Environmental Science and Pollution Research, 1-19.

Zeya, F. (2022). Impact of COVID-19 on Mobile Banking Adoption: Evidence from

Bangladesh. Journal of Governance and Social Policy, 3(2), 95–107.

future scope of research. Lastly, a paragraph is discussed on the conclusion of this

Questionnaire are included in the Appendix.

You might also like