Kaffi Verbal-Communication
Kaffi Verbal-Communication
COMMUNICATION
Day 3
14th of April 2021
What All kinds of gestures, facial expressions and body position are a necessary
is complement to it.
verbal
communication? Misunderstandings often arise when messages are communicated solely
through words - e.g. when we contact someone over the phone or via the
Internet.
The sender is the person who speaks, i.e. transmits the message to the
When can verbal recipient. The latter, in turn, receives information, and the key to the
effectiveness of communication is its proper assimilation.
communication
occur? The recipient must therefore listen carefully, which will allow him to
analyze and interpret the words spoken by the sender. The recipient of
the message can also be a group of people.
The last element is the language, i.e. the code by which the sender and
receiver communicate. It must be understandable to both of them,
otherwise the communication will not be effective.
Oral: Spoken Language
Non Oral: Written Language/Sign Language
Effective verbal communication skills include more than just talking.
Verbal
Communication It is important to remember that
effective verbal communication
cannot be fully isolated from
non-verbal communication:
• your body language,
• tone of voice,
• facial expressions, for example.
This form of verbal communication gives greater opportunities to
convey information and express feelings.
Forms
of
verbal
communication Especially when there is eye contact between the interlocutors (non-
verbal communication proves helpful). The interlocutor can instantly
relate to someone's words and make contact faster.
Oral form However, there are several problems in oral communication, the most
important of which are fact confusion or overconfidence.
https://www.youtube.com/watch?v=5a9AQeSFI1Y&t=205s
Basic Verbal
Communication
Skills: Effective
Speaking and
Listening Effective speaking involves three main areas:
the words you choose,
how you say them,
and how you reinforce them with other non-verbal
communication.
Basic Verbal
Active listening is an important skill.
Communication
Skills: Effective However, when we communicate, we tend to spend far more
energy considering what we are going to say than listening to
Speaking and the other person.
Listening
Effective listening is vital for good verbal communication.
The ways that you can ensure that you listen more effectively:
Be prepared to listen.
Basic Verbal Keep an open mind and avoid making judgements about the speaker.
Communication Concentrate on the main direction of the speaker’s message.
Skills: Effective Avoid distractions if at all possible.
Speaking and Be objective.
Listening Do not be trying to think of your next question while the other person is
giving information.
Do not dwell on one or two points at the expense of others. Try to use the
overall picture and all the information that you have.
Do not stereotype the speaker.
Active listening involves paying attention to the conversation, not
interrupting, and taking the time to understand what the speaker
is discussing. The “active” element involves taking steps to draw
out details that might not otherwise be shared.
Active listeners avoid interrupting at all costs, summarize and
repeat back what they have heard, and observe body language
to give them an extra level of understanding.
Active Listening
https://www.youtube.com/watch?v=7wUCyjiyXdg
The Big Bang
Theory Active
Listening
https://www.youtube.com/watch?v=3_dAkDsBQyk
Building trust and establishing rapport
Demonstrating concern
Paraphrasing to show understanding
Using nonverbal cues which show understanding such as nodding, eye
contact, and leaning forward
Brief verbal affirmations like “I see,” “I know,” “Sure,” “Thank you,” or “I
Active understand”
Asking open-ended questions
Listening Asking specific questions to seek clarification
Techniques Waiting to disclose your opinion
Disclosing similar experiences to show understanding
In difficult situations:
Naming of feeling and emotions – I feel… I need…
Concentrating on the facts – avoiding „always”, „never”, „usually”
Be Prepared Choose Your
Words
Carefully
Speak Clearly
Check In With
the Listener
Periodically
Avoid
Distractions
ACITIVITY
https://www.skillsyouneed.com/ips/verbal-communication.html
https://www.thebalancecareers.com/active-listening-skills-with-
examples-
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3A%201%20Active%20listening%20techniques,opinion%209%20
Bibliography Disclosing%20similar%20experiences%20to%20show%20underst
anding