Starbucks' Foreign Direct Investment

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Case 10: Starbucks’ Foreign Direct Investment

Summary
Starbucks, a global coffee roaster and retailer, began in the 1980s as a single store in Seattle's
Pike Place Market selling premium-roasted coffee. The company focused on selling a "third
place experience" (a warm and welcoming environment where customers can gather and connect)
rather than just coffee, leading to success in the United States.
In 1995, Starbucks expanded its presence to Japan, establishing a joint venture with local
retailer Sazaby Inc. The Starbucks format was licensed to the venture, and employees were
required to attend training classes similar to those given to U.S. employees. By the end of
2018, Starbucks had 1,286 stores and a profitable business in Japan. In 2015, Starbucks
acquired Starbucks Coffee in Japan, making the stores wholly owned.
In 1998, Starbucks purchased Seattle Coffee for $84 million, establishing a Starbucks-like
chain in Britain. By 2018, Starbucks had almost 1,000 stores in the United Kingdom.
In the late 1990s, Starbucks opened stores in Taiwan, China, Singapore, Thailand, New
Zealand, South Korea, and Malaysia. China has become Starbucks' fastest-growing market,
second only to the United States in terms of store count and revenues. Starbucks entered
China through a joint venture with a local company but bought out its East China venture
partner in 2018 to gain control over growth. The company aims to have 6,000 wholly owned
stores by 2022, increasing from 3,500 at the end of fiscal 2018.
Discussion Questions

QUESTION 1: What drove Starbucks to start expanding internationally? Is this strategy in


the best interests of the company’s shareholders?
 Starbucks expanded globally to benefit from US success, take advantage of growing
global coffee consumption, diversify revenue sources, and lessen its reliance on the US
market while solidifying its position as a market leader.
 Starbucks' foreign development strategy entails risks including cultural differences and
regulatory obstacles despite offering growth and market share. Successful expansion
benefits shareholders, but there are no guarantees, and the success is dependent on good
management and market sensitivity.

QUESTION 2: Why do you think Starbucks decided to enter the Japanese market via a joint
venture with a Japanese company? What lessons can be drawn from this?
 Through a partnership with local business Sazaby Inc., Starbucks entered the Japanese
market. By utilizing their understanding of the regional market, customer preferences, and
business procedures, they were able to adapt to the distinct coffee culture of Japan.
 This strategy places a focus on comprehending local market dynamics, collaborating with
established players, and tailoring business tactics to target consumer preferences to reduce
risks and gain traction.
QUESTION 3: What drove Starbucks to shift from a joint venture strategy in China to run the
operation through a wholly owned subsidiary? What are the benefits here? What are the
potential risks and costs? Do you think this was the correct decision?
 To have more control, direct supervision, and effective execution of expansion plans,
Starbucks changed its joint venture in China into a wholly owned subsidiary, bringing
brand and operational standards into line.
 To ensure consistency, apply global strategy, increase profitability, and have complete
control over the customer experience and brand image in China, Starbucks operates
through a wholly-owned subsidiary.
 Starbucks becomes a completely owned subsidiary and takes over management of all
operations in China. This requires ongoing monitoring and adjustment to market shifts,
economic downturns, and shifting consumer tastes.
 As a Chinese subsidiary, Starbucks must deal with difficulties including cultural and legal
intricacies and handle local regulations on its own, necessitating strong connections with
government officials.
 Assuming full financial and operational accountability for its Chinese locations,
Starbucks invested in acquiring a joint venture partner's portion and paid for labor,
training, marketing, and maintenance costs.
 Shifting to a wholly owned subsidiary provides Starbucks with greater control, potential
financial benefits, and brand protection.

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