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THE PURSUIT
2023
health communication
Gabrielle Seneres
Master’s student, Population and Health Sciences; Research Project Manager, Rescue Agency
February 1, 2023
Gabrielle Seneres is a master’s student in the online MPH program at the University of Michigan School
of Public Health. Seneres uses her experience as a behavior change researcher at Rescue Agency, a
health communications company, to outline five practical steps that can help anyone create effective
communications for behavior change and improving public health.
Today, there are endless opportunities for engagement online through social media and other content-
sharing websites. The internet is an integral part of our everyday life experience and offers an ideal
delivery system for information and news. In fact, 8 out of 10 people report receiving the majority of
news via their digital devices, such as through social media apps or online news outlets1. It’s a perfect
platform for health professionals and public health practitioners to leverage health promotion
strategies, such as social marketing.
Social marketing “applies marketing principles to create, communicate and deliver value in order to
influence target audience behaviors that benefit society (public health, safety, the environment, and
communities) as well as the target audience.”2 One major aspect of social marketing is using audience
insights to understand the key drivers that will lead to changing a certain behavior.
Research is an important step in developing any health messaging intervention, such that it is backed by
scientific evidence and is informed by the voices of the community in which it is implemented.
Our health communications agency, Rescue Agency, conducted research in partnership with Tribal
communities in order to develop a social marketing campaign aimed at increasing COVID-19 vaccination
rates among American Indian and Alaska Natives in the Southeastern United States. This case study
shows a five-step process for researching and developing an effective campaign strategy based on our
recent work with the United South & Eastern Tribes, Inc. (USET) Vax-A-Nation campaign:
In early 2019, the COVID-19 pandemic hit the US and disproportionately impacted marginalized
populations, such as American Indian and Alaska Natives (AI/AN)3. However, despite subsequent efforts
to distribute the vaccine when it became available, Tribal nations in the South and Eastern regions of the
US struggled to meet the recommended target of 75-80% community vaccination uptake.
Throughout the pandemic, some AI/AN populations were hesitant to adopt these public health efforts.
According to a report from the Urban Indian Health Institute, COVID-19 vaccine hesitancy among Native
populations may be due to a historic distrust of governmental agencies which is rooted in years of
colonization, genocide and medical experimentation4.
The presented challenge was determining how to increase vaccine uptake in a community that
historically faced challenges in the US healthcare system and continues to face a polarized landscape of
information pertaining to COVID-19. The overall goal was to identify key insights about the audience to
be used in a media campaign for COVID-19 vaccines.
Using a screening questionnaire, we identified three segments of individuals who identified as being
hesitant to receive the COVID-19 vaccine: the Wait-and-Seers, Maybe Nevers and the Nevers. According
to existing research, it was hypothesized that the Wait-and-Seers were more receptive to
communication efforts and thus became the primary target audience for this campaign5. However,
research was also conducted with Maybe Nevers and Nevers in order to better understand general
perceptions of vaccinations and opportunities for further education among these audiences.
Using a mixed methods research approach, we conducted in-depth interviews, focus groups, and a
cross-sectional survey to assess COVID-19 vaccine knowledge, attitudes, and values among a sample of
Tribal citizens who reported vaccine hesitancy across the three audience segments.
We found that lack of research on or “proof” of the safety and efficacy of the vaccine was the top reason
participants reported being hesitant to get vaccinated. There were also vaccine concerns associated with
personal values such as having the right to choose and maintaining autonomy. We also learned of
several perceived benefits to receiving the vaccine among this population, such as having the ability to
protect family members or elders from unwanted illness. Some of the barriers and motivators varied by
vaccine segment.
Based on these findings, we developed a strategic plan for how to craft a message that aligned with the
various attributes and values of the target audience. The primary messaging strategy focused on
encouraging Wait & See vaccine-hesitant adults to reconsider motivations for getting vaccinated, such as
the protection of elders and high-risk family members. Tailored messages were also crafted to address
other key findings, such as the desire for personal choice.
By 2021, Rescue Agency had fully developed the Vax-A-Nation campaign based on the findings from this
formative research. The final and most important step of the campaign rollout is identifying the
appropriate channels to disseminate the campaign message. In conversations with research participants
and subject matter experts, we identified Tribal leaders to be the main vessel for launching the
campaign. The campaign also included a customizable toolkit which was created for Tribal nations to
disseminate within their communities.
seneres_intext_1
The campaign demonstrates the importance of fully understanding your audience’s distinct
characteristics while also tailoring messages to align with their personal values. Using social marketing
as a tool for health behavior change has proved to be an innovative approach for health promotion and
public health practices. In the coming years we can expect social marketing to continue to evolve in
order to meet the ever-changing needs of our digital world and human behavior.
References
Shearer, E. (2021, January 12). More than eight-in-ten Americans get news from Digital Devices. Pew
Research Center. Retrieved December 22, 2022, from
https://www.pewresearch.org/fact-tank/2021/01/12/more-than-eight-in-ten-americans-get-news-from-
digital-devices/
Kotler, P. & Lee, N. (2008). Social marketing: Influencing behaviors for good (3rd Ed.). Thousand Oaks,
CA: Sage Publications
Arrazola J, Masiello MM, Joshi S, et al. (2020). COVID-19 Mortality Among American Indian and Alaska
Native Persons — 14 States, January–June 2020. MMWR Morb Mortal Wkly Rep 2020;69:1853–1856.
DOI: https://www.cdc.gov/mmwr/volumes/69/wr/mm6949a3.htm?s_cid=mm6949a3_w
Urban Indian Health Institute (2021). Results from a National COVID-19 Vaccination Survey:
Strengthening Vaccine Efforts in Indian Country. Seattle, WA: Urban Indian Health Institute.
Hamel, L., Lopes, L., Sparks, G., Kirzinger, A., Kearney, A., Stokes, M., & Brodie, M. (2021, September 30).
KFF COVID-19 Vaccine Monitor: September 2021. Retrieved October 3, 2022, from
https://www.kff.org/coronavirus-covid-19/poll-finding/kff-covid-19-vaccine-monitor-september-2021/
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